Alfred L. Oga Limited Liability Company

*** was very courteous and helpful in fixing problems on my laptop computer I use this computer on a daily basis, so this is very important to me He did an excellent job in a reatively short timeThank you, ***,
Walter H***

CCleaner is a free service that would not cost $Furthermore, your website claims "no fixed contracts"advertisement and misleading tactics were used to con me

Mr*** *** initially contacted us on 13th January about removing the virus from his computerAlfred L Oga LLC (*** **) advisor acknowledged the issue appropriately and after the initial diagnosis , he informed him about the benefits of an Single Incident PlanMr*** *** signed up for
Single Incident PlanAlfred L Oga LLC(*** **) executive worked on his computerMr*** confirmed his issues were resolvedAs Mr *** *** is not satisfied with the services providedby Alfred L Oga LLC(*** **) and in compliance with our policy we would like to issued a partial refundWe have covered our self legally as we are doing a legitimate business and to ensure that our customer our in safe hands

Robert was EXCELLENT and very patient and a huge help!

Thanks for the complaint notificationWith regards to this case went ahead and carried out a thorough internal investigation to check the events that took place on the phone callWe have a dedicated compliance team who audited the call and shared their findings with usWe would like to inform you
that no misconduct whatsoever was found from the tech's end*** was branded properly wherever required and the customer was fully aware that he was talking to Alfred L Oga LLC and not ***All the reported issues were fixed, it took some time to diagnose and resolve themAs mentioned by the customer the customer that he digitally signed the copy of the contract and no where in the contract it states that Alfred L Oga LLC is associated with ***.The customer subscribed and paid for a one year plan with his consentHe was given all the necessary information he needed as far as her subscription is concernedIf he doesn't wish to continue with the services , he can call our Toll Free Customer Service no *** or send us an email on *** His decision will be respected.RegardsActive Response Team

I was exceptionally pleased with the service and professionalism of this companyI would recommend them to everyoneThank you again for your top drawer service
Chuck T***

From: *** *** *** Sent: Tuesday, June 23, 10:AM To: Info Subject: ID *** alfred oga llc Mr***, A full refund of $was made to Mr*** *** and mailed on the June as requested. Hopefully they will enjoy our free service on their *** computer which we do service our customers everyday of the week. Please see attachment alfred loga llc

The technician was very prompt and helpful I appreciated him being very patient since I was rather slow responding Keep up the good workElla Green

The technician today, (Shafi, who has helped me before), is the best there isI'm deaf and hard of hearing, so it's difficult to understand accentsBut he goes above and beyond in typing what he is saying or to draw diagrams to help me understandHe also points out or highlights so I can know what he is referring toI am so glad and fortunate to have a service like this that keeps me protected and help someone like me with a handicapI would recommend this service to anyone who wants to know that they are secure on their computer in this day and ageWell doneKeep up the good work

I am computer challengedThe tech took the time needed to clearly explain my problems and to solve themThis was done quickly and completely

I have had a very excellent experience with the technicianvery polite and most helpful...thank you

I am so happy to have found Alfred L Oga's computer service called: "Alfred L Oga, LLC" This service is head and shoulders above
all other computer services I have used previously.
Service is IMMEDIATE, and the technical support people take your situation seriously, and devote themselves totally to fixing whatever ails your computer.
even if it takes many hours to do so.
Even better, they can take control of your computer, and do all the work while you get other things done. They will call you when they need your input.
It's also important to note that the price paid is for a lifetime of care for your computer. So even if the $180 price at first seems steep,it is not
for a year of service (which is often $99) or even for two
years of service. But for as long as you have the computer.
Plus, they provide all your protection, for which you would probably have paid a major amount per year! And you can call them day or night, whenever you may have a problem.
So you may save considerable funds using this service! And, you will have total peace of mind. The people you deal with are all intelligent, kind, caring, and so easy to work with.
I am thrilled to tell everyone about this excellent service.
[redacted]
Sincerely, June K[redacted], Milwaukee, Wisconsin,

This was a very good experience. My disabled daughter's computer was needing updating and virus protection and I could do it all with their expertise. Personally, I am a complete computer dummy and I could just sit at the machine and watch. Sure beats someone coming to the house and now I have protection from them.

My desktop icons wouldn't open and graphics cad wouldn't work. The computer man and the tech helped greatly. Everything is working fine now.

[redacted], I think he did a great job. everything he did was satisfactory. You have a good technician, people should be happy with you. because I was. He knew what he was doing. he is very smart and intelligent.
--Agnes G[redacted]

Thanks for the complaint notification. With regards to this case, we went ahead and carried out a thorough internal investigation. We have a dedicated compliance team who shared their findings with us. We would like to inform you that no misconduct whatsoever was found from the tech's end.We would...

like to inform Mr. [redacted], he was never charged $350, and the only transaction (Pre-Authorized} made on his card was $299.99. Mr. [redacted] initially agreed for One Year Technical Services costing $299.99 for one computing Device, however at the end of the conversion one of our executive informed customer about [redacted], in which he can get support far 3 Computing Devices by just paying extra $50.01, to which customer agreed. Hence a copy of contract was provided to the customer stating that he has a [redacted] costing $350 (thlsdoesn't mean that he was charged $350, the contract indicates that tltis is what cuswmer hasagreed and would lie paying).Ideally we should have charged the customers' card for $350, however being customer centric company we informed Mr. [redacted] that, right now we would be pre-authorizing $299.99 on his card (i.e. Money is still with the customers' Bank not with Alfred L Oga LLC}, We informed Mr [redacted], that one of our executive would be doing a follow up next day and iihe is satisfiedwith our service than only he would be charged for $3SO(i.e. [redacted])We kept our words and only $299.99 was pre-authorize not $350, we tried contacting Mr. [redacted] via phone in order to take the final confirmation before withdrawing the money, however we couldn't reach him. Hence not even a single Dollar was taken out from the customers' account. We would like to inform Mr. [redacted], Alfred L Oga LLC is not a scam company, if we wouldthan we would have withdrawn the money on the very same day.As mentioned by Mr. [redacted] that he contacted us via email on 8th of August( .e. after 9 days our Technician worked on his computer} stating that he would like to cancel our service and would like to get the refund for $299.99, however he didn't provided any valid reason for the cancellation. As we mentioned earlier we're a customer centric company we still  offered  $1SO refund to the customer, however to which customer  never responded ba,:k to us. We tried contacthim via phone, however there was no response from him. flence no monev was withdrawn from thecustomers' accou nt.We totally understand that sometime decision made on a real time situation may get wrong or customers' may need to consult someone else but that person might not be available at that very same time to discuss, however they  need to get there computer  fixed  but they  are stuck, we  atAlfred L Oga LLC don't take advantage of such situation, that's why we provide this ease to all our customers' that we would be fixing there computer issue, however we would be pre-authorizing the charge and they can let us know the preferred date and time in which they would like us to withdraw the money once they are completely satisfied with the service provided by Alfred L Oga LLC.We are working on customer experience-based selling model. If a call landed in Alfred L Oga LLC, despite the mode of acquisition, it only means that customer is seekin1:support, and support is provided by Alfred l Oga LLC because we are skilled and efficient enough to help our customer. Alfred LOga LLC has gone through a lot, it has best people from the industry now.

very helpful

Your tech has done a very good job of cleaning up my computer and restoration. You guys are good and hopefully you have done such a good job that I wont be needing your services again. Thank yo u for everything .

excellent service really helped me

I WOULD LIKE TO THANK THE TECH FOR THE HELP WITH MY PRINTER.