Alitalia

Alitalia sincerely regrets the difficulties [redacted] has experienced when purchasing tickets on our websiteOur call center has contacted the customer and refunded the ticket as requested We greatly appreciate [redacted] 's business and will always consider it a privilege to welcome him aboard an Alitalia flight.Thank you.Customer Relations USAAlitalia S.A.I.?

We reiterate our apologies but we must adhere to our decision The written claim was not sent within the time limits set in Montreal Convention, therefore Alitalia cannot provide the monetary compensation Instructions on how to file claims is published on our website [redacted] Thank you

We reiterate that the baby meal can be requested via the call center and that this information, along with all information regarding bassinets and seats for infants is published on our website [redacted] The Alitalia call center is open 24/at ###-###-#### to answer any questions passengers may have about special travel needs Alitalia regrets the inconvenience [redacted] experienced however we are not able to increase our goodwill offer or provide cash compensation Thank youCustomer Relations USA Alitalia S.A.I [redacted] [redacted] [redacted] *** [redacted] *** [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I fully undrestand that the company has procedures to follow It is actually on those same procedures that I support my claim [redacted] makes reference that the personnel from the airport advise me that my luggage was not ready for pick up, and that is no true The first time I called, I was told that my luggage already departed Miami and that it will arrive on the next flight nobody mentioned anything about me not being able to collect it The second time I called, they told me that it was ready but nobody can committ for a time to deliver it Clearly Alitalia failed, in the first case to provide precise information, as I would have not go to the airport if someone had told me that my luggage was not ready Secondly, I would have not gone to the airport if someone had told me when it will be delivered As I mentioned earlier, I was hours away from boarding a cruise and without any options to buy more clothes Summarizing, it is clear that Alitalia, failed following their own policy in both calls, and policies apart, they fail to understand the problems that they cause by having people giving wrong messages to their clients Last but not least I think it is extremely abusive to tied the clothes reimbursmeet with shutting down my rights to complain Even if they insist in not refunding the taxi, they should reimburse what they accepted and keep listening its former client ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Our customer care office in Italy has already spoken to [redacted] and he clarified that his permanent address is USA We assure [redacted] that the office handling USA claims willc ontact him as soon as possible Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] />

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] MY ITEMS HAVE NOT BEEN RETURNED TO ME AND I AM TOLD I MUST WRITE MORE EMAILS I HAVE SENT OVER EMAILS IN THIS MATTER AND I HAVE NEVER RECEIVED A RESPONSE FROM ANYONE AT ALITALIA.I WOULD NOT LIKE TO EXCEPT THE STATEMENT THEY WILL CONTACT ME DIRECTLY BECAUSE NOT ONE EMAILS HAS BEEN RESPONDED TO OR ACKNOWLEDGED ALITALIA IS HOLDING MY SONS 10TH BIRTHDAY ITEMS, PLEASE SEND ME A CHECK IN THE AMOUNT OF $2999.000ATTACHED ARE PHOTOS OF IDENTIFYING MARKERS ON MY LUGGAGE ALSO PHOTOS OF THE CONTENT OF THE LUGGAGE In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [As previously mentioned, I attempted to upload the documents within the time frameThe Alitalia website was not functioningPlease send a check for the expenses caused by Alitalia's negligent handling of my luggageThanks.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We're very sorry that ** [redacted] does not accept our explanation which was reiterated our position in writing and verbally numerous times Alitalia's baggage policy is published online at alitalia.com ** [redacted] had excees luggage and did not want to pay applicable fees He delayed and missed his flight by trying to negotiate payment with various airport staffAlthough the airfare rules do not permit reissuance when flight date is passed, we have provided the passenger with our one-time waiver to travel with the tickets purchased by paying applicable feesThis is our final offer We regret we are not able to make any other exceptions nor can we provide compensation Thank you, [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have been in contact with Al Italia Customer Relations representative [redacted] I was told by her that Al Italia transferred my baggage to DELTA Airlines on September ***, Then my PIR number and airline tags were removed from the world tracer systemWhen I attempted to enter the information, it states there is no information at this timeI contacted DELTA Airlines about the matter and they suggested that I file a complaint to prove that they do not have my baggage as Al Italia is claimingI have attached the emails between myself, Al Italia, and DELTA On September ***, my baggage was in JFK airportNow the baggage has disappearedNo one has been in contact with me since In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: When the Chief Steward offered me a euro refund for my nonworking equipment on the flight, it was euro cash, not a travel voucher that I will not be able to utilizeIt took years for meto save up the money to purchase the Alitalia ticket in the first placeWith a one year expiration date, it is humanly impossible for me to use that ticket voucherI cannot transfer or gift this voucher as there is no one I know who is going to be able to use the voucherThis is an empty offer.I only want that which was promised to meNo more, no lessFor Alitalia to reject my request on the basis of being consistent, does not take into account the consumerThis is a corporationunwilling to bend for the individualAgain, their promise or promotion of providing the best possible customer service rings false.? In order for the Revdex.com to appropriately process your response, you MUST answer the question about Sincerely, [redacted]

Alitalia sincerely regrets to learn of the inconvenience [redacted] experienced when traveling with our airlinePassengers are allow piece at kilos to check in for freeExcess baggage charges are based on the number, size and weight of the luggage Alitalia's baggage policy can be found on our website at [redacted] Here is the link for checked baggage info: [redacted] In order to properly evaluate the matter we invite [redacted] to send her claim with copies of excess baggage receipt and luggage tags to the correct address for Alitalia Customer Relations which is: [redacted] Claims can also be filed online at [redacted] or sent via fax to ###-###-#### Alitalia will provide a response with explanation of charges within days of receipt of the claimThank you Alitalia Customer Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As instructed I am providing Alitalia with further information regarding my mothers flight(Please see below and attached) I do not have a baggage claim number the, the baggage ticket in the attachment is a picture of the luggage that arrived safelyPlease note that the carin question was located at the origin airport in Skopje MK, upon arrival in JFK However this baggage still has not found its way back to where it belongs [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] * [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] *** [redacted] Thank you in advance for your help, In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Alitalia is very sorry to learn of the inconvenience [redacted] experienced when traveling with Alitalia We fully understand his disappointment when the luggage did not arrive as expected Alitalia is committed to continuously work on improving our baggage handling procedures in order to minimize these occurrences Alitalia settles baggage claims in accordance with the provisions and limitations set in Montreal Convention of which stipulates passengers must write to the carrier within days from date of luggage delivery to file a claim for reimbursement of necessitiesThis information is disclosed at our airport luggage offices and is published on our website at [redacted] Our records indicate that the Alitalia Customer Relations Office did not received a baggage claim under the name of [redacted] The email address for claims and complaints is [redacted] and the correct mailing address is Alitalia Customer Relations [redacted] Claims can also be submitted online at [redacted] We ask [redacted] to provide copies of the Alitalia Property Irregularity Report, luggage tags, Eticket and relevant receipts along with a copy of his correspondence with Alitalia showing he submitted the claim within days If [redacted] cannot provide the documentation and correspondence with proof of mailing we regret that compensation cannot be madeThank you, Customer Relations USA Alitalia SAI

Alitalia is very sorry to learn that [redacted] is having trouble booking Award Travel using Mileage points Allow us to explain that award seating is limited and may not be available on preferred dates Although the flight may show seats available for selling, they may not necessarily be seats allocated for mileage awards Due to the limited number of award seats available, especially during high season, it is highly recommended to book in advance as much as possible and to be flexible with the dates We will have a call center agent contact [redacted] to review the dates and offer alternate options if necessary.Alitalia greatly values [redacted] 's business and we look forward to welcoming him aboard our flights.Sincerely,Customer Relations USAAlitalia S.p.A

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have reviewed the response from Al ItaliaI appreciate that they are looking into the matter however, this does not resolve my complaintMy complaint will be resolved when I receive my baggageIn addition, my wife was able to locate where the baggage is through her conversation with Delta AirlinesAl Italia's baggage claim service is never answered and nor does anyone call back and my baggage has been missing since September **, I need more than a "we're looking into it" as as answer In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have still yet to be contacted by the airline If they have found my bag, why have I neither received it nor have I gotten any word other than the response from the Revdex.com claim? It has now been days At days, they declared my baggage lost.By the end of this week I need one of the following two things from Alitalia:1) My baggage is delivered to my home intact with no issues, or2) I received a letter denying my claim, or approving my claim for $x.xx.If neither of these actions happens by Fri July, **, I will have to escalate this case In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

In reply to [redacted] 's complaint to the Revdex.com regarding booking code [redacted] Alitalia sincerely apologizes for any miscommunication with our call center or Orbitz To clarify, name corrections are allowed at no charge as long as they meet the criteria such as typos of up to letters, and/or maiden/married namesA Name Correction entails a maximum of 3-characters and/or married,maiden name issues Instead, a Name Change refers to a complete different name And, in this case, it is a Name Change request because the customer is changing the name from [redacted] to [redacted] On June 3rd Alitalia sales support advised Orbitz of the Alitalia policy and guidelines in order to make a ‘one time exception’ for this name change requestOrbitz must create a new booking with the new name and with same itinerary in same original booking class –or-higher The new resulting fare must be equal-or-higher of the original fare paidFees for changes must also be collected Once Alitalia Sales Support receives the new ticket, we will grant a another waiver code to fully refund the incorrect original ticket We also asked Orbitz to submit legal documentation proving that [redacted] are the same person as we may be able to make an exception in this caseWe have not yet received this proof We reiterate our apologies for any misunderstanding Thank you for allowing Alitalia the opportunity to address [redacted] 's concerns.Thank you,Customer Relations USAAlitalia S.A.I

Alitalia sincerely regrets to learn of the inconvenience [redacted] has experienced regarding the delayed delivery of his luggageWe fully understand how difficult it is for our customers to be without their belongings and we're very sorry if this experience has left [redacted] with a negative impression of Alitalia Please know Alitalia is committed to continuously work on improving our baggage handling procedures in order to minimize these occurrence Our records indicate that [redacted] 's email was indeed received, and we apologize for the delay in responding As [redacted] resides in Italy, our customer care office will reply to the claim Kindly allow days for finalization We greatly appreciate [redacted] 's business and hope to have the opportunity to better serve him in the future Sincerely, [redacted]