Alitalia

Review: I was voluntarily bumped with the promise of

receiving vouchers of 250 Eur per passenger (6

passengers total). I was promised that I would

receive the vouchers within 14 business days sent

to my email. I have still not received them and

numerous attempts to reach out to the airline has

proved futile.Desired Settlement: The vouchers as promised as well as a written apology.

Business

Response:

Alitalia sincerely apologizes for the inconveniences [redacted] experienced when traveling with our airline. We will contact him directly as soon as possible regarding his compensations.Thank you,Customer Relations USAAlitalia S.A.I.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I still have not received the compensation. Additionally, We were told that we would receive the vouchers within 14 business days Unfortunately it has been well over 2 months since we returned. We have tried calling and emailing Alitalia multiple times to no avail. It is only after notifying the Revdex.com that we finally have a contact in Alitalia.We agreed to a 250 euro voucher per person because we planned on using the voucher for our summer vacation. Now that the summer has come and gone, we are no longer interested in a voucher. (We have no plans to travel this coming year.) We also feel that we spent too much time trying to get the compensation when it should have been effortless. We were told that we would receive the vouchers within 14 business days Unfortunately it has been well over 2 months since we returned. We have tried calling and emailing Alitalia multiple times to no avail. It is only after notifying the DOT that we finally have a contact in [redacted] to get the compensation when it should have beBased on the above, we feel that a check instead of a voucher and additional compensation would be much more appropriate for all the time and headache involved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have responded to [redacted] today. The vouchers will be issued within this week.Thank you.Customer Relations Dept.Alitalia S.A.I.

Review: In07/**/2015 I bought 5 air tickets from Boston MA to Cairo-Egypt .

One of the seat on the airplan from Rome to Cairo was Brocken.

the back of the seat was totally loose.

And the hand rest cover was missing with all wire exposed which was a hazard.

I complain to host lady about that she said the plain is full and no available seats to swap or move to anther save seat

I asked to see the captain.

She replayed me that the captain do not meet any one.

I have a picture of that missing hand rest cover with the wire exposed.

When we landed in Cairo air port found that one of our suitcase was broken again tried to complain about it, I could not find any representatives for Alitalia.

Nothing was missing from the suitcase.Desired Settlement: A refund for those 2 air ticket in full.

Business

Response:

Alitalia sincerely apologizes for the inconvenience[redacted] experienced when traveling with our airlines. Alitalia takes the issued raised regarding the condition of the aircraft very seriously and will conduct an internal investigation with our inflight team. Regarding the damaged baggage complaint, allow us to explain that Alitalia settles baggage claims in accordance with the provisions and limitations set in Montreal Convention of 1999 which stipulates that passengers must send their written complain to the carrier within 7 days of luggage consignment, along with supporting documenation. Our records indicate that Alitalia did not receive a damaged baggage or inflight disservice complaint from [redacted]. This complaint has been sent Alitalia's customer relations office for review. One of our customer care agents will reply to [redacted] as soon as possible. The customer relations email address is [redacted]We respectfully request [redacted] patience and allow time for the completion of our investigation. Thank you.Customer Relations USAAlitalia S.A.I.?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved beca

My complaint was also including a broken seat and a missing hand rest cover that I have a picture of it on my cell phone not only the broken case.thank you. [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Ragaey Mikhail Gobrial

Business

Response:

We are very sorry that [redacted] is not satisfied with the compensation but the carrier does not reimburse tickets in these cases and we must once again respectfully deny the request as we must maintain a consistent and fair policy with all our customers. We hope [redacted] will accept the travel credit offer.Thank you.Customer RelationsAlitalia S.A.I.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

When l choosed to buy the Alitalia tickets, it should be for a safe flight and should be on good level standard of scurty for the suitcase, As l explained before in my complaent and my emails, Seem to me that Alitalia got the money and don't want to pay back for the bad job and don't want to be responsible for them fetale mistalkes.I am asking respectfully for a full refund of that ticket.best regards.[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,