Alitalia

Review: I was voluntarily bumped with the promise of

receiving vouchers of 250 Eur per passenger (6

passengers total). I was promised that I would

receive the vouchers within 14 business days sent

to my email. I have still not received them and

numerous attempts to reach out to the airline has

proved futile.Desired Settlement: The vouchers as promised as well as a written apology.

Business

Response:

Alitalia sincerely apologizes for the inconveniences [redacted] experienced when traveling with our airline. We will contact him directly as soon as possible regarding his compensations.Thank you,Customer Relations USAAlitalia S.A.I.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I still have not received the compensation. Additionally, We were told that we would receive the vouchers within 14 business days Unfortunately it has been well over 2 months since we returned. We have tried calling and emailing Alitalia multiple times to no avail. It is only after notifying the Revdex.com that we finally have a contact in Alitalia.We agreed to a 250 euro voucher per person because we planned on using the voucher for our summer vacation. Now that the summer has come and gone, we are no longer interested in a voucher. (We have no plans to travel this coming year.) We also feel that we spent too much time trying to get the compensation when it should have been effortless. We were told that we would receive the vouchers within 14 business days Unfortunately it has been well over 2 months since we returned. We have tried calling and emailing Alitalia multiple times to no avail. It is only after notifying the DOT that we finally have a contact in [redacted] to get the compensation when it should have beBased on the above, we feel that a check instead of a voucher and additional compensation would be much more appropriate for all the time and headache involved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have responded to [redacted] today. The vouchers will be issued within this week.Thank you.Customer Relations Dept.Alitalia S.A.I.

Review: I flew from TLV to FCO on flight AZ 815 and from FCO to ORD on flight AZ 628 on Monday September [redacted]. My car seat for my infant was delayed in transit for 4 days and we, therefore, needed to buy a replacement. [redacted], the [redacted], gave me a form describing my rights to compensation under the Montreal Convention and his personal guarantee that I would receive timely compensation. Under that guarantee, I purchased a replacement seat for $213.03. I filed an online claim, sent an email with the same information and called and emailed [redacted] to ensure he received the same information. The customer service department has only been in touch with me to tell me my claim was closed and that they would not offer compensation.

I then tried calling both the Chicago and New York offices of Alitalia and I was directed each time to a voice mail message that says the mail box is full and to call back later – I tried this on 6 separate occasions during business hours. When I call ticketing in Italy they tell me there is no way to transfer me to anyone that can help and the agent told me that she could not transfer me to the customer relations department because "no one in customer relations has phones or computers" and "I can contact them by fax machine".

So, unable to contact them via normal communication, I went to the airport special to talk to [redacted] on September [redacted]. On September [redacted] he sent me a confirmation email stating that he “spoke to our [redacted] and you will be contacted again by the beginning of next week to make arrangements for compensation”. Though I appreciated his help, I have NOT been contacted and NO action materialized from that meeting. On Monday September [redacted] I was able to reach a representative for the first time on via telephone in the Chicago Airport named [redacted] who gave me his word he or [redacted] would return my call that evening, but I have since heard from neither of them.

I have documentation and emails for all of the information above.Desired Settlement: I would like my case re-opened and a reimbursement for $213.03.

Business

Response:

Alitalia sincerely apologizes for the inconvenience [redacted] has experienced regarding the delayed delivery of her car seat.

Our records indicate that the claim was denied because the car seat was not lost, it was delayed and ultimately delivered to the passenger. However the Alitaila [redacted] at Chicago O'Hare Airport authorized the purchase of a replacement car seat, in accordance with Montreal Convention of 1999. We apologize for the oversight and agree to refund [redacted] $213.03 for the replacement car seat she purchased. A check in this amount will be mailed to [redacted] within 30 days.

Alitalia greatly appreciates [redacted]'s business and we look forwad to welcoming her aboard a future flight.

Thank you for the opportunity to address this matter.

Sincerely,

Alitalia C.A.I.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved subject to final payment. If no payment is received within 30 days, I will continue my complaint.

Sincerely,