Alitalia

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I don't want this complaint closedI would like information on next steps to continue pursuingThe business is not willing to compensate me for losing my suitcase and I feel that I should be entitled to compensation. I tried calling the *** assigned, but received a message saying he is no longer working for the Revdex.comKindly advise how I can reopen this case
Sincerely,
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Alitalia sincerely regrets to learn of the inconveniences *** *** experienced when traveling with us from Cairo to the USA on Septmembe *,
Please be assured that I will personally investigate the matter with our airport stations and our SkyTeam partner Delta Air Lines
I will correspond directly with *** *** with my findings. We thank *** *** for his continued patience
Sincerely,
*** ***
*** *** *** ***
Alitalia C.A.I

Alitalia sincerely apologizes for the inconvenience *** *** experienced as a result of our flight disruption. We respectfully request *** ***'s patience as we work on her claim---we assure her that she will receive a response within the next business daysThe Alitalia claim
number is ***. We thank *** *** for her patience and understanding.Sincerely,Customer Relations USAAlitalia S.A.I

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
After days of being without my luggage my claim was finally forwarded over to the refund departmentI submitted their requested documents and have not heard anything after last week when I contacted you. My claim is in the same as it has been since early June. I will resubmit my documents to the email I received the other dayThanks
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
No where does it state that I had to show proof that my letter was receivedHad that been a requirement, of course I would have purchased tracking to show I sent my letter inI did mail my letter within the time frame and should therefore be reimbursedI spoke with several representatives at the airport and over the phone (and can find those call records) and no one mentioned to me over the phone that I would have to purchase tracking confirmation on my letterFurthermore, they did not mention that the complaint needed to be in writing and would need to be submitted within days of receiving my luggageThey should be obligated to share this type of information, then I could have planned accordingly to purchase tracking for my letterI work for a small non-profit for *** with *** and *** ***I have dedicated my life to helping others and as a result, my salary is not high enough to pay this expenseI do not have the luxury of letting this goI cannot afford my credit card payments as a result of the cost I incurred due to this bag being delayed.I would have never taken this trip had I realized how expensive it would be to purchase all new clothesI tried very hard to not let the delayed bag ruin my trip but it really didI missed my original train waiting for the bag to arrive (and am not asking to be reimbursed for this)I spent most of the time the first three days searching for stores that were open on December **, **, and ***- not an easy feat when all three are national holidaysI couldn't find a place to purchase underwear or pants for three days so I had to wear what I hadThe only store that was open was the *** *** *** and *** so I had to purchase over-priced clothes that I will never wear againNone of this was my faultI shouldn't be penalized for the negligence of an employee at *** to properly scan my baggage tag
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
If Alitalia is willing to accept a name change fee of $And a fee of $300.00, why can't the original ticket be altered? Currently they would like us to pay $for a ticket that cost $1000.why tack on $1200? His seat remains the same.In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The date of travel was available for days prior to my callAlso, the availability still showed on Alitalia website days after I calledI am willing to work it out with a competent Alitalia agentI can be reached at ###-###-####
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I still have not received the compensationAdditionally, We were told that we would receive the vouchers within business days Unfortunately it has been well over months since we returnedWe have tried calling and emailing Alitalia multiple times to no availIt is only after notifying the Revdex.com that we finally have a contact in Alitalia.We agreed to a euro voucher per person because we planned on using the voucher for our summer vacationNow that the summer has come and gone, we are no longer interested in a voucher(We have no plans to travel this coming year.) We also feel that we spent too much time trying to get the compensation when it should have been effortless. We were told that we would receive the vouchers within business days Unfortunately it has been well over months since we returnedWe have tried calling and emailing Alitalia multiple times to no availIt is only after notifying the DOT that we finally have a contact in *** to get the compensation when it should have be
Based on the above, we feel that a check instead of a voucher and additional compensation would be much more appropriate for all the time and headache involved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We sincerely apologize for the inconvenience *** *** experienced when traveling with Alitalia and for the delay in reply to the claim. *** ***'s Alitalia claim number is ***. I will correspond directly with *** *** as soon as possible
Thank you
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*** ***
***, Customer Relations USA
Alitalia C.A.I

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Please read my message clearly. I had one carry on hand luggage and I had one accessory item (my purse) in addition to my large 23 kg luggage. I was told upon check-in that I could only take my purse on the plane and had to check my hand luggage. The reason I was told this is because the Alitalia employee asked to weigh both my hand luggage and my accessory item. My complaint is that I was charged when I as complying with the allowed hand luggage and accessory item. The Altialia website does not clearly state that the combined weight of both the hand luggage and the accessory item have to be 8 kilos. At the time the Alitalia employee told me I could only take my purse as a carry on hand luggage, I then removed some items from my purse and put them in my hand luggage which was then checked; this resulted in hand luggage that was over 8 kilos in weight.
I complied with the Alitalia luggage policies. The website requirements does not state that an accessory item is required to be a certain weight, nor does it say that the weight of the accessory item would be added to the calculation of the allowed hand luggage weight. Due to this fact, the Alitalia luggage policies are misleading. Throughout my complaint emails and Revdex.com messages, Alitalia continually states to me that my total checked luggage weight was 33 kilos and yes that is correct, but Alitalia fails to acknowledge that I added weight to my hand luggage once I was forced to check both my bags. There is also a failure in acknowledging the fact that I was able to take the same 23 kg luggage, hand luggage and purse at no extra cost when returning to Florence Italy.
This situation is extremely disappointing. I am a fair person, I travel quite often and I am being taken advantage of. In the past if I have overweight luggage, I have willing paid the fee for extra baggage but in this situation I complied with the rules and I was unfairly charged an extra fee.
 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Our records indicate that payment has been processed and mailed.  We respectfully request [redacted]'s continued patience to allow time for postal service to deliver.Alitaila sincerely apologizes for any inconvenience.Thank you.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Alitalia has tried to offer me  € 100.00 transportation voucher (ETCV) that expires one year from now and denied my request for a monetary refund. As a family struggling in this economy, it was very hard for us to obtain the funds for our family trip and took us quite a few years to save up for this trip. Your "gesture" of issuing € 100.00 transportation voucher (ETCV) that expires one year from now is not adequate for your MULTIPLE HEALTH AND SAFETY ISSUES we have experienced on your trip. We would like a monetary refund for these issues as it is impossible for us to obtain the funds for another European vacation within a years time. I have yet to hear a response.
Sincerely,
[redacted]

Alitalia sincerely apologizes for the inconveniences [redacted] experienced when traveling with our airline. We will contact him directly as soon as possible regarding his compensations.Thank you,Customer Relations USAAlitalia S.A.I.

We are still investigating with the airport of origin as we do not have any record of this lost luggage.  The reservation records indicates the passenger did not fly on Alitalia [redacted] of April *. In fact she no-showed.  The luggage tag copy sent by [redacted] does not show the full date (only the number 06).  Did the passenger go to the Alitalia luggage office to report her luggage missing? If so she should have a property irregularity report which is needed to track luggage and to provide eventual compensation. Without this proof we are not able to provide compensation.
In any case we respectfully request the customer's patience and allow us time to conduct a deeper investigation.  We would also appreciate a clearer copy of the luggage tags showing the full date.  We need the luggage tag of the missing luggage.  Thank you.
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[redacted]
I need my  and my daugther money back. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Alitalia sincerely regrets the difficulties [redacted] has experienced when purchasing tickets on our website. Our call center has contacted the customer and refunded the ticket as requested.  We greatly appreciate [redacted]'s business and will always consider it a privilege to...

welcome him aboard an Alitalia flight.Thank you.Customer Relations USAAlitalia S.A.I.?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
I fully undrestand that the company has procedures to follow.  It is actually on those same procedures that I support my claim.  [redacted] makes reference that the personnel from the airport advise me that my luggage was not ready for pick up, and that is no true.  The first time I called, I was told that my luggage already departed Miami and that it will arrive on the next flight.  nobody mentioned anything  about me not being able to collect it.  The second time I called, they told me that it was ready but nobody can committ for a time to deliver it.  Clearly Alitalia failed, in the first case to provide precise information, as I would have not go to the airport if someone had told me that my luggage was not ready.  Secondly, I would have not gone to the airport if someone had told me when it will be delivered.  As I mentioned earlier, I was hours away from boarding a cruise and without any options to buy more clothes.
Summarizing, it is clear that Alitalia, failed following their own policy in both calls, and policies apart, they fail to understand the problems that they cause by having people giving wrong messages to their clients.
Last but not least.  I think it is extremely abusive to tied the clothes reimbursmeet with shutting down my rights to complain.  Even if they insist in not refunding the taxi, they should reimburse what they accepted and keep listening its former client.
? 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted] Thank you very much for your effort and I still am very upset how they have conducted themselves as a company based on my loyalty in travelling with them over the years.  They know thatthey can get away with not respecting there customers because of them being the primary contact to fly to Italy.  I accept your decision but I'm truly disappointed in A'litalia as a whole.  Enjoy yourweek! [redacted]

Alitalia sincerely apologizes for the inconveniences [redacted] mother experienced when traveling with our airline. In order to better assist our customer please provide the full name of the passenger and the property irregularity report number. Thank you.Customer...

RelationsAlitalia S.A.I.