All American Hearing

Hello,I am responding on behalf of Revdex.com Concern # [redacted] This client reached out due to recently noticing a derogatory item on her credit report issued byComenity Bank (formerly ***)Given we do not have account access upon receiving the client's concern I forwarded her issue on I received follow up from our resource at Comenity who was able to locate the account; however they had not reported any delinquent payment information to [redacted] Credit ReportThe account in question is current and in good standingGiven Comenity was unable to locate any records of them affecting her credit with a derogatory; our rep at Comenity called [redacted] on 5/*/and advised of the situationComenity then provided the client information in how to dispute this erroneous listing on her Credit Report with the credit bureau directly as we had no evidence of a past due accountSincerely,Rob L [redacted] Assistant Manager, Corporate Client ContactANN INC/ Ann Taylor

Hello I am responding on behalf of Revdex.com Concern ***This client reached out to us regarding a return denial issued by one of our retail locationsOur company currently utilizes a 3rd party vendor (The Retail Equation or TRE) to monitor overall return activityAs part of this we reserve
the right to limit or refuse returns based on overall activity per our return guidelines within our retail storesAs such I responded to the client advising on the steps clients may take should they wish to dispute their TRE return denialAny exception or dispute requests must be completed through TRE and all relevant information with respect to this was provided to the client. Sincerely,Rob L***Assistant Manager, Corporate Client ContactANN INC/ LOFT

Dear *** ***:In regards to the complaint received from *** *** please know that I spoke with her on 2/*/16.In my response I let *** *** know that she was not eligible for a price adjustment on her online order as the email she received, as well as the website promotion details stated, "No
adjustments to prior purchases.” I did apologize for any disappointment this may cause, but let her know we would be unable to make an exceptionI did let her know her concerns regarding our price adjustment policy would be shared for internal review and future considerationI offered to send her a $store coupon from our office as an invitation to shop with us again, which she acceptedThis was mailed via USPS to the shipping address on her online order.Sincerely, Sara H***Assistant ManagerCorporate Client ContactANN INC

Hello, I am responding on behalf of Revdex.com Concern #***This client reached out to us with regards to sales tax disparities encountered on some recent purchasesAt this time I have verified that the client has been refunded any inaccurate taxes charged to her on 8/**/In addition
we have partnered with the appropriate department internally to prevent similar occurrences going forwardThank you. Sincerely,Rob L***Assistant Manager, Corporate Client ContactANN INC/ Ann Taylor

Hello, I am following up to the clients response to Revdex.com Concern #***Per the additional inquiry; unfortunately given the item was already Final Sale/Clearance and low in inventory when originally ordered in early February; this item is no longer available in any size for exchangeAs such we are unable to replace the Large size ordered with an alternate sizeHowever again we have agreed to a one time exception to our return policy to accept the return of this Final Sale item should the client wish to return it to our online Fulfillment CenterClient may utilize her own shipping courier or use our Return Label included with the order and have the standard $deducted from her return creditThank you.Sincerely,Rob L***Assistant Manager, Corporate Client ContactANN INC/ LOFT

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hello,I am responding on behalf of Revdex.com Concern #***This client initially contacted our offices on 2/**/with regards to this concernThis client had an online order consisting of a large amount of items, many of which were label Final SaleFinal Sale items, once purchased, are not
eligible for return or exchange per the notice posted in our return policy and the product pages. While the client is stating the incorrect size (Large) of style #(Cable Sleeve Sweater - Whisper White) was shipped from this order, we have verified the order was placed for the Large by the client or whomever originally placed the order to gift these items to the clientAs such her order was correctly fulfilled as it was placedAs a one time courtesy however our Online Store has agreed to accept the return of this Final Sale item back to our Fulfillment Center for a refundHowever should the client utilize our Return Label included within her package, her refund will be deducted the standard $return shipping feeOur website does have a breakdown and explanation of return shipping costs should clients utilize the Return LabelWe've also advised the client if she wishes she can make her return to us using another shipping courier should she find it cost beneficialHowever given the order was correctly fulfilled, and we are already providing an exception to our Final Sale Return Policy, the client will be subject to the same return shipping fee as all other clients should she complete her return with our label.Sincerely,Rob L***Assistant Manager, Corporate Client ContactANN INC/ LOFT

Dear Revdex.com: (RE: ID# ***) ANN INCwould like to reply to the complaint submitted b client, *** ***We are sorry for the overall disappointment this client experienced as a result of a recent LOFT Gift CardWhile there is a process in place to devalue Gift Cards and
apply the credit to the Credit Card, we are sorry for the additional frustration it took to process the creditAt this time, our Sales Audit Department has devalued the Gift Card and applied the credit to the client’s credit card used for this *** orderIn addition, I sent the client an email today, 8/** with our follow up and resolutionI have extended a courtesy offer for the client to potentially use on a future purchase in any of our Ann Taylor, LOFT or Lou & Grey stores for the overall disappointment We are considering this concern resolvedPlease do not hesitate to contact me directly at ###-###-#### if you have any additional questions or concerns. Sincerely, Michelle S*Sr. Manager, Corporate Client ContactANNINC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
***

Revdex.com: My account is still active as the customer service rep told me I can not "close" out an account...just shred the card and my account will go dormant.Please send the $20. Thank you
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as payment is actually received and the matter has been resolved
Sincerely,
*** ***

Dear *** ***:In regards to the complaint received from *** ***, please know that an e-mail response was sent 6/**/to *** from the Corporate OfficeIn our response we let *** *** know that we were sorry to hear about the
difficulty she experienced with her online order #*** and apologized for any disappointment or inconvenienceWe did advise that we do have a process in place regarding lost packages and that our online store was following this processHowever, her feedback and suggestions regarding this process would be shared with our Online Management Team for future consideration.I also advised that upon further review, a credit in the amount of -$was processed on June **, to the *** used for her purchaseThis credit was for the lost package from her orderIn addition, I let her know that I did see that a new order was placed for this item on June **, with complimentary 3rd business day shipping, charging her *** $34.65.As a courtesy, I also credited her *** $for the shipping fee that she paid on her initial order.Sincerely, *** ***
*** ***
*** *** ***ANN INC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have requested to exchange the sweater for the correct sizeIs this option not available? It was not addressed in the response received.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have never seen a business so determined to hurt customers Considering the amount of money and support I have given Ann Taylor and Ann Taylor Loft a one time good gesture/exception to policy is not an unreasonable request MOST businesses are reasonable and will work with customers Is $really worth losing a customer who spends over a $a year in your stores? Word of mouth spreads quick and companies that are ugly and display such apathy to their customers often don't do well in the long run! I guarantee *** would NEVER treat a customer this way This is almost too ridiculous to be real!Sincerely,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***:In regards to the complaint received from *** ***, please know that an e-mail response was sent 8/*/to *** from the Corporate OfficeIn our response we let *** *** know that we were disappointed to learn that the item from her online
order #*** arrived in an unacceptable condition and for any difficulty experienced when visiting our Chandler Fashion Center Ann Taylor storeWe did advise that her concerns would be shared appropriatelyAs a courtesy, a return credit of $for the item was processed to her *** used for the orderIn addition, special retail store offers were mailed via *** to the address she provided.Sincerely, Sara H***Assistant ManagerCorporate Client ContactANN INC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
RE: ** ***I received an email from Ann Taylor on 7/** regarding my refund issue and my refund issue has been addressed and processedThe matter has been resolved
Sincerely,
*** ***

HelloI am responding on behalf of Revdex.com Concern ***This client reached out with regards to the status of an Online Store returnUpon further researching I was able to find the client's previous contacts with Client Services with regards to thisUnfortunately it appears there was some
confusion determining whether the return was for the entire order or just some of the items from itAs such Client Services was unaware of what particular items to refund. As of today I have reached out to the client explaining the the miscommunication and apologizing for the delayBased on the details of the concern it is my assumption the client returned their order in it's entiretyAs such I have processed a refund for their order todayThe client will receive another email confirming this creditThis should resolve the client's concern involving this particular order. Sincerely,Rob L***Assistant Manager, Corporate Client ContactANN INC/ Ann Taylor