All American Hearing

Hello,I am responding on behalf of Revdex.com Concern #***This client was disappointed with the challenges encountered with the delivery of an Online Store orderThe client was not available when *** attempted delivery; and as such (at the *** driver discretion) the package was redirected to the
local *** access point for the client to retrieveHowever the client is ***et as she is unable to travel to this location personally; and subsequently contacted our Online Store and *** in attempts to have her shipment redeliveredGiven her requests and the fact she stated she hadn't received her shipment; on 7/**/a full refund was processed back to her credit card as a gesture of good faith while we await her shipment being returned to our Fulfillment Center by ***.As of today I've emailed the client advising she did receive a full refund on 7/**/15; and provided alternative shipping recommendations going forward to not encounter similar issues and prevent further disappointmentAt this time we are considering this matter resolved.Sincerely,Rob L***Assistant Manager, Corporate Client ContactANN INC/ Ann Taylor

Dear *** **:In regards to the complaint received from Lisa Trujillo, please know that an e-mail response was sent 5/**/to *** from the Corporate Office. In my response, I let *** *** know that I was sorry to learn of any difficulty she may have experienced
when attempting to receive a price adjustment for her purchase made on April *, in our Village Square at Dana Park LOFT locationI did advise if she presented her receipt or eReceipt on April *, in one of our LOFT store locations, she should have received an adjustment on her purchaseI did apologize if our store team was unable to process her request and requested the exact store location she visited so that I could share her concerns accordinglyOnce she responds, I will share the details with the District Manager so this can be reviewed with our store team.I also let her know that upon review of the transactions applied to her Ann Taylor/LOFT credit card x5162, a purchase was made on April *, and $was charged to her account; however, items from this purchase were returned on April *, which resulted in a return credit of -$As these items were returned, I let her know we would be unable to provide her with a price adjustment as requested. I did advise that as her Ann Taylor/LOFT credit card was not used for her online order #*** made April *, 2016, she was not eligible to receive the additional 5% discountHowever, as a onetime courtesy, I did apply a credit in the amount of -$to her *** that was used on the order for the additional discount. In addition, I let her know I was sorry to hear that she did not receive the $Birthday Gift and apologized for any disappointment or inconvenienceI partnered with Comenity Bank, who issues the $Birthday Gift, and they are sending her a $replacement couponShe should expect to receive this within 7-business days.Sincerely, Sara H***Assistant ManagerCorporate Client ContactANN INC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not recieved the email from 6/*/referenced in the business response to my complaintAs such, I do not have the appropriate contact information to follow up with the company directly I will attemp to follow up with the contact through the corporate customer service number, however I would appreciate a direct email or phone number for the Custome Contact Representative Please advise if you can provide that information. *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello,I am following up on behalf of Revdex.com Concern #***Per the client's request we facilitated a member of management within Comenity Bank reaching out by phone on 11/**/They further discussed the account payment cut-off time information and details regarding time zones etcAt this time the Comenity Bank rep has followed up advising she had addressed the client's concerns so we believe the issue is resolvedSincerely,Rob L***Assistant Manager, Corporate Client ContactANN INC/ Ann Taylor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Ironically I got their check todayThank you
Sincerely,
*** ***

HelloI am following up on behalf of Revdex.com Concern ***The client reached back out to us advising she hadn't received my initial email; however we were able to connect afterwards by phone and she also received a resent copy of my original emailGiven we were able to connect directly I was able to obtain the information necessary to take the funds off her merchandise credit and apply it towards her accountAs such I have received confirmation today that the funds have been moved from her merchandise credit towards her card; and the credit should post within 2-business daysI've emailed the client this information as confirmation; and should she encounter any issues she has my contact information and I've invited her to let me know if she needs further assistance. Sincerely,Rob L***Assistant Manager, Corporate Client ContactANN INC/ Ann Taylor

*** *** *** *** ANN INCwould like to follow up on the client concern from *** ***We are sorry for the overall disappointmentThe client was never charged for the initial order and she was offered the same amount, $for another dress and free expedited shipping
It appears the new order was not placed as referenced below as it was outside of the initial $extendedAs a courtesy for the overall disappointment, I have extended a $Electronic Gift Certificate (EGC) to her email address for the amount initially extended, $plus $as an additional courtesy for the disappointmentThis was sent to the client via email today The concerns will be further reviewedWe are considering this resolved. Sincerely, Michelle S*** SrManager, Corporate Client Contact ANN INC

Dear *** ***:In regards to the complaint received from *** ***, please know that an e-mail response was sent 8/*/to *** from the Corporate Office. In my response, I let *** *** know we were sorry for any disappointment experienced in regards to her recent
online order #***In reviewing her order, it was submitted using coupon code "***"I did advise that at the time her order was placed there was an error with this coupon code and she was not charged for eleven of the items in her orderIn addition, incorrect pricing was also provided for three of the items due to this coupon codeThe remaining item (Petite Matte Jersey Peplum Shell) from her order, which shows being delivered on July **, 2016, did have the correct priceI did advise her she would not be receiving the additional fourteen items from this orderI also let her know that, as stated on our website, Ann Taylor reserves the right to correct any errors and to update Site information at any time (including after you have submitted your order). I did let her know that she has currently been charged a total of $for this order and that an additional credit of -$will be applied to the credit card used on her orderOnce processed, she will receive an email notifying her of the creditThe total charge for this order will then be $16, which is the price paid for the Petite Matte Jersey Peplum Shell, which we are showing as being deliveredIf she did not receive this item, I advised her to respond to the email so we may research furtherI also advised she not charged the $shipping fee for this order. As an invitation to shop online with us again, we will be sending her an Ann Taylor Electronic Gift Certificate in the amount of $25.00, which she will receive in a separate email. Sincerely, Sara H***Assistant ManagerCorporate Client ContactANN INC

Revdex.com:At this time, I have not been contacted by Ann Taylor regarding complaint ID ***.Sincerely,*** ***

Revdex.com: ANN INCwould like to reply to the rejection of our response. It is not our intent to disappoint any of our clients; however we do feel it is important to apply our written guidelines consistently with all clientsWe hope all of our clients can appreciate this perspective at the corporate levelPlease be assured, any feedback relating to written guidelines are shared internally for future review and considerationFor the time and effort she has taken to share her concerns, we will extend a courtesy offer to use towards a future purchase in one of our stores. Sincerely,Corporate Client ContactANN INC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com: RE: Case # ***: ANN INCwould like to provide a follow up response to the complaint submitted by *** ***We are sorry for any disappointment with the quality of the necklace as this client referencedAs with any product concern, we do require the item to be presented
and/or shipped to the store for an Associate to review and process the appropriate returnIf the client is willing to ship it to the Ann Taylor store where the initial purchase is made and include the appropriate receipt, I would be happy to request the store team reimburse for the return shippingI would appreciate if the client can provide the address of the store where the purchase was made and I will then follow up with the store team If you have additional concerns for us, please let me knowI may be reached directly at (614) 219- Sincerely, Michelle S*** SrManager, Corporate Client Contact ANN INC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.It appears the problem was not with Ann Taylor but another company altogetherI am so sorry for my improper complaint against your businessPlease forgive me
Sincerely,
*** ***

Hello, I am responding on behalf of Revdex.com Concern #***This client reached out to us with regards to a dress purchased in December which experienced a quality concernGiven the time frame this item is no longer available for replacement; and the clients return would fall outside days
and therefore only be eligible for a merchandise credit for current selling priceHowever I have offered to reimburse for any necessary repairs to the dress (up to 20% of the item's original value)The client has accepted this as a resolutionAs such I've provided her email and fax information and instructions on next steps so she can send the repair documentation and we can facilitate the reimbursementThe client has my information should she need further assistance along the wayThank you.Sincerely,Rob L***Assistant Manager, Corporate Client ContactANN INC/ Ann Taylor

Dear *** ***:In regards to the complaint received from *** ***, please know that an e-mail response was sent 3/**/to *** from the Corporate Office. In our response we let *** *** know that her concerns were forwarded to Comenity Bank in order for them to
further address the issue regarding her LOFT ***I let her know that I was informed that she spoke with them today and that she was also able to use her card today and received her statement. I also let her know that they addressed her concerns regarding the consolidation of accounts; however, it was my understanding that she had concerns with her experience in our *** *** LOFT store when opening the LOFT ***I did apologize for any disappointment experienced and let her know that her concerns would be forwarded to the Regional Vice President and District Manager for review with our store team. Sincerely, Sara H***Assistant ManagerCorporate Client ContactANN INC

HelloI am responding on behalf of Revdex.com Concern #***This client reached out regarding the status of an online return mailed back to our Fulfillment CenterUpon reviewing her order I was able to verify a return for the pending item in question was processed on 2/**/and the client should have
receive an automated email confirming the return was completeAny returns mailed back to our Online Fulfillment Center may take 1-weeks to be fully processed and we apologize if this was not properly relayed by Client Services or if the timeframe caused any inconvenienceAt this time we are considering the matter resolved as her return has been completed as requestedSincerely,Rob L***Assistant Manager, Corporate Client Contact ANN INC/ Ann Taylor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

To respond to this complaint by offering a $25 "certificate", which requires a purchase of the same or greater value in "originally priced" merchandise is not a viable resolution.  However, I did accept the inadequate offer because it was the only offer made.  I have no intention of redeeming this certificate as it would require a purchase on my part.However, please know that I find AT's position with price adjustments distasteful and just plain sad.  They use disclaimers all over their phones, web and emails because THEY KNOW that what they are doing is absolutely not consumer friendly.  To undercut a loyal customer by changing prices on a daily basis, then refusing to honor the lower price within a set amount of days is just unconscionable.This is simply not worth my time to continue pusuit of.  So, I have just decided never to purchase another thing from AT until they clean up their act.  There are too many other vendors out there that actually care about their customers and provide more than lip service.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello I am reaching out on behalf of Revdex.com Concern #[redacted]. This client was upset as she had initially completed a purchase with 2 tenders (split between her credit card along with a merchandise credit.) Upon doing a partial return of the purchase she was upset to only be offered merchandise...

credit as opposed to having that amount put back onto her credit card. As such she was refunded in the form of a store merchandise credit when she wanted the monies back on her credit card. I emailed the client on 6/*/16 advising that our returns for split tender transactions do not prioritize one form of tender over another; and as such she should have been able to receive the same amount back on her credit card as initially paid. As such I've offered to have her merchandise credit devalued and applied as a credit to her card. However I have yet to hear back from her as there are some extra details I require to complete this request. As of 6/*/16 I have not heard back from the client however she has my information within the email and should she reply or call me with the required details I will still assist with this request. Thank you.Sincerely,Rob L[redacted]Assistant Manager, Corporate Client ContactANN INC. / Ann Taylor

Dear [redacted]:In regards to the rejection received from [redacted] we are sorry to learn of any disappointment she continues to experience with our price adjustment policy. Again, she was not eligible for a price adjustment on her online order per our policy and this was explained to her during our conversation on 2/*/16. In addition, we are sorry to learn that the $25 store coupon did not meet with her expectations. This offer was mailed to her as an invitation to shop with us again and is valid until December **, 2016. We hope that she chooses to give us another opportunity in the future.Sincerely, Sara H[redacted]Assistant ManagerCorporate Client ContactANN INC.