All American Hearing

Dear [redacted]:In regards to the complaint received from [redacted], please know that an e-mail response was sent 10/**/16 to [redacted] from the Corporate Office. In my response, I let [redacted] know that we were sorry to hear about the difficulty described when...

contacting us directly regarding this lost gift card and apologized for any disappointment or inconvenience. I did let him know that upon further partnering with our Sales Audit Department, they were able to locate the gift card number from the transaction that was made on May **, 2014. I also let him know that in reviewing this gift card number, there was a purchase in the amount $80.38 made on this card, which he referenced in his initial email to us on March **, 2016. I did let him know that we have applied the remaining balance of $419.62 to a new gift card. This new gift card is being mailed today via [redacted] and is expected to arrive on Monday, October **, 2016.Sincerely,                   Sara H[redacted]Assistant ManagerCorporate Client ContactANN INC.

Revdex.com: RE: Case # (ID# [redacted])    ANN INC. would like to reply to the complaint submitted by Client, Georgia Panagiotakos. We are sorry for any confusion surrounding lost Gift Cards. As our Gift Cards are like cash, we do require the receipt to be presented to verify the Gift Card #....

However, after obtaining additional details, we were able to reissue the Gift Cards for the amount remaining. The client is picking up the Gift Cards at her local store.   We are considering this concern resolved.   Sincerely,   Michelle S[redacted] Sr. Manager, Corporate Client Contact ANN INC.

Re:  Donna M [redacted], your file #[redacted]Ms. [redacted] was fitted with her new hearing aids on August 11, 2015.  She has been our patient since 2013.  Her new instruments were top-of-the line hearing aids with a full 3-year warranty, and she was assured of a 30-day trial to be...

confident that the aids were doing ok.  At her scheduled follow-up appointment on Aug. 18, she commented that she was hearing a lot better in most situations.Since then, she has seen our hearing professional in Auburn eight times.  She did walk in a few times and talked with our receptionist.  We also have record of phone conversations with our office staff.  Our policy is to schedule our patients for no-charge check-ups every 3-5 months.  They are, however, welcome to schedule other appointments at will.  Our records show that in almost every situation, Ms. [redacted]’s complaints were satisfied upon making minor adjustments during her appointments.  We even called on experts from our manufacturer by video conferencing to weigh in on any complaints she had.  At one point, we sent one of her aids in to the factory for evaluation, but they returned it saying that it was functioning correctly.In my investigation, I’ve concluded that we did not see her an inordinate amount of times.  In fact, I wish we could have seen her more often.  It was reported that she kept wearing and experimenting with different aids including her old ones and some mail-order aids.  We cautioned her to put her effort into trying to get used to the new aids, but the regular pattern was that she would be very satisfied upon leaving our office, but have a varied and different complaint sometime later.We continue to stand ready to help Ms. [redacted] in any way possible.  Her hearing aids are still under warranty.  We will replace, remake, or adjust her aids, and do anything in our power to satisfy her needs.Regards,Paul R[redacted]Regional DirectorAll American Hearing