All Around Concierge Services

TVC spoke with Ms*** on Novvia livechat around 6:14pmTVC cancelled her membership and refunded her account on the next business dayIt takes 3-business days for the refund to post back to her accountWe have confirmed the refund was accepted and posted back to her accountTVC does
not collect fees for associates to sell our productHowever, several states require a motor club license to sell the servicesThese guidelines are clearly laid out in our registration process, which can be viewed at https://tvcmarketing.com/associates/registration

All Motor Club of America members receive a service contract which outlines the limitations of towingAccording to Section A of the contract, a second tow for the same disablement is not coveredThe Chevy Silverado towed under the member’s contract is not eligible for additional service
coverage unless proof of repair is received by MCAMCA provides unlimited towing for members’ vehicles, but does not provide towing multiple times for the same disabled vehicle, as stated by the service contract

The product Mrs*** purchased does not have pre-existing citation coverage per the contract agreement. However, as a courtesy we offered to go outside of the policy to provide service upon payment of the pre-existing citation fee. MCA worked her husband’s citations without collecting
the pre-existing citation fees in error. In our efforts to resolve Ms***’s dissatisfaction, we processed a full refund on 11/15/17. Prior to processing her refund, we presented her with options to receive a free consultation and a 25% discount off the retainer fee if she chose to pay the attorney directly rather than paying TVC the pre-existing citation fee

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

***See Attached***

Initial Business Response /* (1000, 6, 2015/12/22) */
We spoke with the court clerk by the name of *** and she confirmed that the attorney did appear in court and had the courtdate set for a jury trial on 11/On 11/the attorney was successful in obtaining a plea of reduction on the fine
The court would not reduce the violation due to the high speedReduced fine was due days from November 18, The court said they did not "almost" issue a warrant for his arrest as Mr ***claimedMs ***'s fine was paid today and the case is now closed
Initial Consumer Rebuttal /* (3000, 8, 2015/12/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Lawyer did not go to courtAll a lieHe did not set up any trialHe only made ONE phone call on November 17th to work something outIf he had showed up on court date would have had different outcome
Final Business Response /* (4000, 10, 2016/01/07) */
Mrs*** signed a Power of Attorney on 8/19/stating she gave the attorney permission to negotiate a reduction or amendment on her behalfWhich is what Mr *** did for her
Final Consumer Response /* (4200, 12, 2016/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The web pages and people that you talk to say they have a 92% of cases dismissedThey have ways to get resultsThey get you convinced they can help youIf the lawyer shows up and works for your case it probably helpsMaking one phone call at last minute did NothingI put my trust in someone because of their lies .I feel like they committed fraud

As mentioned before, the limitations of towing are clearly outlined in the Motor Club of America (MCA) service contractMCA provides unlimited towing for members’ vehicles, but does not provide towing multiple times for the same disabled vehicle

Motor Club of America has clearly defined its 72-hour full refund policy, but in good faith we will extend a grace period to Mrs***Her account has been canceled and the membership has been refunded in full

Mrs*** signed up for Motor Club of America (MCA) service on August 25, She called our customer service department on Sept1, stating her vehicle was previously vandalized on July 28, We informed Mrs*** the vandalism occurred before her MCA membership was active, plus her
car had been disabled too longMCA’s primary benefit is emergency roadside assistance therefore we cancelled Mrs***’s membership and refunded her account in full on September 1, 2017, per her request

Initial Business Response /* (1000, 5, 2015/10/13) */
When we received the call from Mrs*** we cancelled her account and refunded her card the funds draftedWe provided her with an email address and name of the sponsor who enrolled her in the programWe have since emailed her sponsor and
asked for her to contact Mrs***

Initial Business Response /* (1000, 5, 2015/07/06) */
We have reviewed Mrs *** accountShe called our call center on 6/and requested a towWe advised her that she was not current on her membership dues and if she would make a payment we would service herShe said she could not make a
payment on her accountWe offered a courtesy call for herMeaning we would send one of our providers to her but she would be responsible for the towShe denied bothWe have cancelled her account per her request and reviewed for a refundThere is no refund warranted on her account
Initial Consumer Rebuttal /* (3000, 7, 2015/07/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If no refund is issued legal action will be taken
Final Business Response /* (4000, 16, 2015/08/07) */
We have reviewed Mrs *** accountShe was issued service in January of and she was current on her membership at that timeWhen she called in for service on June 15th her account was not currentThere is no refund due to Mrs *** at this time

The customer called during a blizzardOur customer service specialist was able to dispatch the call, but advised the customer that weather conditions would result in a long wait timeThis was unfortunate but unavoidableBecause the customer’s need occurred in Canada, there was a problem with the
currency exchange rate, which led to the credit card being declined by the towing serviceAnother dispatcher worked to resolve the credit card situation, but the member said they didn’t want to wait any longerThey said they would call back after p.mto get the serviceMCA never received any other calls from the memberMCA fulfilled the terms of its agreement and does not feel that a refund is in order

Motor Club of America records our callsWe’ve reviewed the conversations with the member and she never requested a refund of her dues

The member joined Motor Club of America on 12/11/16. She called to cancel her membership on 5/18/and called back on 5/to confirm it was cancelledShe did not mention a refund and since our services were available to her during those five months, we did not offer a refundWe confirmed
she did not have to have membership to sell the services

TVC is honoring the customer’s desired settlement of a reimbursement of $We have already accepted the $chargeback and will refund the other $chargeIn addition, we are no longer referring cases to this attorney

Complaint: ***
I am rejecting this response because there website states unlimted towing and its advertisements to get you to join there program and my truck was towed at 30am couldn't tow to any shop then I was able to find a shop they wouldnt tow the truck buyer beware advertisement I would my full refund
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

TVC has been in regular communication with Mr*** since his case was opened TVC’s policy states when one of our provider attorneys works the case as a covered matter (when TVC pays the legal fees, which we did for attorney *** ***) and the member is found guilty and then asks
to appeal, the case switches to a 25% discounted caseThis means the member receives a free initial consultation and a 25% discount on their additional legal fees For the appeal, attorney *** ***’s original fee was $2,and with the 25% discount, it was reduced to $1, All policies are outlined in the membership fulfillment packetTVC has fulfilled our contractual agreement to Mr***

As noted previously, the member used emergency roadside service on three different vehicles within daysThis is considered excessive service as outlined in the membership contract, and the member was advised to read the contract for limitations and exclusions The contract states, “The road service benefit is intended for use only in emergenciesExcessive use of this service usually indicates a vehicle in need of maintenance or repairWe can cancel your Membership if we consider your use of emergency road service excessive.” MCA previously pro-rated the remaining days of membership before canceling and refunded the member $MCA is now willing to also offer a refund of the buffer month the member paid, an additional $