All Around Concierge Services

Complaint: ***
TThe contract does not state that it says as longs a we are there u can tow any that rating was tow out of that was not done correctly or did not show
I am rejecting this response because:
Sincerely,
*** / *** ***/ ***

TVC Marketing’s records show *** *** was charged a total $A charge of $was authorized by *** in April of *** was also charged a total of $and $We spoke to *** on 10/19/16, apologized and issued two refunds of $& $for the
unauthorized charges. *** card has been removed from our system and we’ve contacted member *** *** for a different form of payment

TVC maintains Mr*** received quality counsel, especially considering the attorney in question previously got a ticket dismissed on his behalfHowever, due to the complicated nature of this complaint, TVC has decided to refund Mr*** $732.75, which is months of membership dues. These funds can be applied towards Mr***’s appeal at the 25% discounted rate, as outlined in our contractual agreement

Initial Business Response /* (1000, 5, 2015/12/30) */
We received notification on 2/2/15 via phone that Mrs. [redacted] wished to cancel her account. We advised her to send us her notice in writing and she declined. We have cancelled her account and refunded $244.25 back to her card on file.

As the customer stated, we spoke to her yesterday afternoon and cancelled and refunded the membership in full.  She will receive a refund of $104.65 within the next 72 business hours.

Mrs. [redacted] signed up for our services on 6/1/17 and called in to cancel her account on 6/26.  We cancelled her account and issued her a refund of her buffer month.  We mailed her check #[redacted] for a refund of $19.95.

The member used emergency roadside service on three different vehicles within 30 days. This is considered excessive service as outlined in MCA’s membership contract.   The contract states, “The road service benefit is intended for use only in emergencies. Excessive use of this service usually...

indicates a vehicle in need of maintenance or repair. We can cancel your Membership if we consider your use of emergency road service excessive.”   MCA cancelled the membership and refunded the member $7.07, the prorated amount remaining on the membership.

We have been in contact with Mr. [redacted] and completed his desired settlement. We refunded the $48.85 drafted on his account and removed his card from our system.

Complaint: [redacted]
I am rejecting this response because: I am requesting a refund for the last three months. I made another attempt to talk with someone on the 8/10/2016 and was moved around to several departments and I had explained my situation and everyone continue to state that it wasn't their department. I had terminated my services and you continue to debit my account after I had requested you to stop. 
Sincerely,
[redacted]

The member requested roadside assistance on April 15 and April 16, and Motor Club of America (MCA) dispatched service providers for both dates. On April 15, MCA was unable to connect with the memberafter multiple attempts to complete the request. On April 16, service was dispatched to the driver’s...

location, and the member rated the experience as a 5 out of 5.     Our memberships are intended only for use in emergencies. MCA only covers named members and the personal passenger vehicles they are operating at the time of disablement. This account holder requested service four times for four separate vehicles in one month. Excessive use, such as the pattern seen on this account, usually indicates a violation of our contract, which renders the account subject to termination. The account was terminated and the customer was not charged any additional fees.

Initial Business Response /* (1000, 6, 2015/10/19) */
The questions asked are to protect our member's from abuse of their memberships. The membership is member specific, and is a 1 time per disablement emergency roadside assistance, not unlimited roadside assistance. We ask questions to ascertain...

what type of tow truck is needed so that the proper equipment is sent the first time.
As per the reimbursement. On October 2, 2015 the member called in regarding her reimbursement for a tow. Per our billing department, they did receive an email from Ms [redacted] but there was no tow receipt attached. Ms [redacted] was emailed back requesting a receipt so we could review for a reimbursement. As of today we have not received a receipt to review.

Initial Business Response /* (1000, 5, 2016/01/12) */
Mr [redacted] signed up on 12/25/15 and his services were available to him at that time. He emailed us on 1/1/16 asking about sales. We explained to him how to sell the services by referring his link to others. We also emailed him material to...

send to others on 12/30/15. He requested to cancel his services on 1/4/16 due to not having any sales and he felt his sponsor gave him incorrect info. We cancelled his account on 1/6/16 after he provided us with his account number. We have refunded at 1 month of service since he had the services available to him and he authorized the charge to his account. There is no further refund due to him at this point.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
So I paid for a months of service and only got a week of service? Suppose to be $20 a month not a week. I did not use any of your services that week and made sure to cancel my account ending that week due to associate given me false information
Final Business Response /* (4000, 9, 2016/01/25) */
This is the 4th membership that Mr. [redacted] has created over the past year. He cancelled his services 72 hours after he signed up. Therefore we refunded him his buffer month. His services were still available to him until 1/25/16.
Final Consumer Response /* (4200, 11, 2016/01/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I canceled 72 hours I did not want it to go a month nor did I know I still had coverage. Then you tell me I had coverage till the 25th when it's the 26th. Just forget about it I guess you can't afford 20.00. When someone wants something canceled it should be canceled.
Have a great day
Ha

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/08/13) */
TVC retained an attorney on July 7, 2015. The co-member called TVC on August 2, 2015, which was a Sunday, to report she was unable to speak with the attorney. The member's mother called TVC the following morning, August 3rd at 7:12am, to speak...

with the attorney, however the attorney's office was not open because it was not during normal business hours. Later that afternoon, the member's mother called in to TVC to inform us they were retaining their own attorney and would like to cancel their membership and receive a refund. TVC would have scheduled a conference with the attorney and the member if we were provided with ample time to do so. TVC processed a full refund of all monies paid.

Complaint: [redacted]
I am rejecting this response because:I called during business hours and on weekends for MONTHS - not just once - my payment information had to be changed so you wouldn't take payment again. I expected and was told I would get a call back every time I was directed to leave a message and would have gladly DISCUSSED overdraft when I was speaking with a customer service rep as promised. Since I was expected to leave a message, I would think this company could have the same courtesy. IF there was a phone call no-one left a message. I spent a lot of my time trying to resolve this. I believe my final contact was via text, which was not responded to. A refund for 1 months service is not acceptable when I made the request repeatedly. 
Sincerely,
[redacted]

Mrs. [redacted] contacted us on 9/22 when she noticed charges coming from her account and wanted them to stop. We offered to refund her the last three drafts on her account, since we have paid third party vendors for this membership since 8/3/2012. The name on the account is Brian Patterson and we have...

provided roadside assistance to this member four times in the past, all on the same vehicle. Mrs. [redacted] was satisfied with the refund at the time.

Complaint: [redacted]
I am rejecting this response because:After scamming me into subscribing to your motor club under the pretense of starting an online business you are refusing to return my money because I did not ask for it back? You are lying just like you lied to get me as a customer. I asked for my money back I was told there was nothing they could do. If I have to sue this corrupt business I will get way more than 140. Attached is the initial advertisement telling those looking for online work to first obtain a membership considered to be step 1. I was lied to and I want my money back. 
Sincerely,
[redacted]

The Motor Club of America (MCA) service contract includes “excessive use” as a valid reason for membership termination, stating “we can cancel your Membership if we consider your use of emergency road service excessive.”   The member rated satisfaction as 5 out of 5 for the April 16 service completion and did not provide information about bumper damage from MCA towing services.

Mrs. [redacted] authorized the initial draft for membership on June 1, 2017 and did not cancel until 25 days later. We paid 3rd-party vendors for benefits available to Mrs. [redacted] during this month. We have already refunded the buffer month of $19.95 and have closed the case

We received a message from this member with a cancellation request on 3/10. We returned the call but were unable to reach them. They called back on 4/2 and sent us a text message on 4/2. We cancelled the account on 4/2. Their membership level was $11.25 per month, so we refunded the...

last two drafts for a total of $22.50. The member never mentioned overdraft fees during the call or text message.