All County Exteriors

We apologize for the confusion on the scheduling of your job We were dealing with the paving contractor and we did not have direct contact information for you.As I write this, the job should be completedThank you

Complaint: [redacted] I am rejecting this response because they were supposed to install the replacement window YesterdayI called the office twice yesterday asking for an estimated time of arrivalNo one returned my calls and the technician never showed upToday I was at [redacted] until 3:PMWhen I returned Home there were four calls from All County Exteriors wanting to come over today to replace the two defective window panesThe problem is that I only have one remaining defective window paneI suspected that these were the same two window panes that were replaced on 07/10/The Technican came over with the two replacement window panesBoth were too bigAs on 07/10/14, I watched as the technician copied down the serial number, the PO number and the widow sizeHe said it will take from 7-days to obtain a replacement from the factoryApparently, the previous order was never submitted Regards, [redacted]

We apologize for the delay in processing your credit card payment An email dated 12/2/authorizing payment was missed by our internal accounts payable person The payment will be run today The $credit was already applied to the account for the clean up issues

I am rejecting this response because: All County did not have all the material to complete the job Supervisor was going to let C [redacted] know in the office That the siding material must be ordered to complete the job Then they are to contact me when it is convenient to return to complete the job

Building A, Suite Hamilton, NJ Reference Customer Complaint ID: [redacted] As of April 25, 2014, All County Exteriors has fully resolved Mr [redacted] 's issue with his windows by replacing the faulty window sashes with new, sealed units We apologize for the delay in addressing the customer's concerns and we have implemented a new internal communications process that will ensure we achieve our main goal of customer satisfaction Sincerely, [redacted]

Thank you for bring this situation to my attention I apologize that we did not respond in a timely manner to your warranty issue Here are the steps that are in place to correct your issue:Proper sash has been ordered.Customer has been contacted and advised of situation.Issue will be rectified by the middle of next weekRegards, [redacted] VP of Sales & Marketing

I just checked with our service/repair department and our service person, Iovi, is scheduled to do your repair today We apologize for the delay in scheduling Thank you

We apologize for the delay in replacing the defective window We would like to replace the window sashes today if possible We have called the customer this morning

I sincerely apologize for the delay in getting this window part to the customerWe did speak on every occasion that she mentions in her letterEach time we spoke, I relayed the information that I received from the manufacturer of this partI truly thought I was passing on accurate informationIn light of the length of time it is taking to get this part, I asked a representative of the manufacturer to contact the homeowner directly to further explain the delayI confirmed with representative that this call was made and that he spoke with the customer I completely understand her frustration with regard to this issue and hope that it will be resolved quickly and to her satisfaction

Complaint: [redacted] I am rejecting this response because: On 01/04/I had a phone conversation with Scott [redacted] from [redacted] He said he was calling me at the request of the All County Exterior Manager to explain the status of my replacement window sashesMr [redacted] stated that there was a "Miscommunication" with the initial replacement order and that order was never processedThe factory was closed over the Holidays and just recently reopenedHe stated that they now have my order and it should be completed by the end of JanuaryHowever, I was never told this by Michelle B [redacted] All County Installation Coordinator She inferred that they had the replacement windows and set up four installation appointments (12/21/16, 12/22/12/27/and 01/04/17)None of these appointments were keptI was told that the first two appointments were missed because the installer was out sickOn 12/27/no one from the Office called and no one showed upOn 01/04/17, Michelle called to say the installation had to be rescheduled as she had been out of the office due to illnessDuring those appointment dates I stayed at home all dayI wasted four days for nothingAll County should have been honest with meTheir warranty service leaves allot to be desired Regards, [redacted]

[A
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
I was told by *** *** of All County that the reason for the delay was a mwith another customer *** ***) who also had multiple seal failuresI do not find their explaination credible because each time that I called, I identified myself as *** *** and always gave my home phone and my cell phone numbersIn addition, on 06/05/I spoke with *** ***l and gave her all the needed window informationShe said that it would take 7-days to receive a replacement window sashApparently, she never ordered the windowThis is the same type of behavior as last year when it took months to have warranty work done on windows sold and installed by All County ExteriorsThey will only act when there is a negative impact to their reputationIn my opinion, All County Exteriors does not deserve an A+ rating as warranty work on products they sell is not a high priority
Regards,
*** ***

Thank you for bring this situation to my attention I apologize that we did not respond in a timely manner to your warranty issue Here are the steps that are in place to correct your issue:Proper sash has been ordered.Customer has been contacted and advised of situation.Issue will be
rectified by the middle of next week. Regards,*** ***VP of Sales & Marketing

Complaint: ***
I am rejecting this response because they were supposed to install the replacement window
YesterdayI called the office twice yesterday asking for an estimated time of arrivalNo one returned my calls and the technician never showed upToday I was at *** *** *** ** *** until 3:PMWhen I returned Home there were four calls from All County Exteriors wanting to come over today to replace the two defective window panesThe problem is that I only have one remaining defective window paneI suspected that these were the same two window panes that were replaced on 07/10/The Technican came over with the two replacement window panesBoth were too bigAs on 07/10/14, I watched as the technician copied down the serial number, the PO number and the widow sizeHe said it will take from 7-days to obtain a replacement from the factoryApparently, the previous order was never submitted
Regards,
*** ***

We apologize for the delay in correcting this issue We have reordered new sashes and we will replace the windows as soon as the new ones are manufactured

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

The manufacturer has ordered two double hung windows to replacement the oversize casement windows This will solve the issues caused by the oversized casements and will be schedule for installation once they are received from the manufacturer We apologize for the issues you have
experienced with these windows

The job was rescheduled and is now completed No further action on our end is required

Complaint: ***
I am rejecting this response because: there is only one sash that needs replacement not twoOn 08/14/the installer came with two window sashs and neither fit These were the exact two sash's that were installed on 07/10/that I waited for since 02/The remaining sash is a top sash for the master bedroomIt is an Alside Double Hung Excalibur window 39" x 57" with a serial number #118-and a PO number of Hopefully, they are not reordering the same two windows that they previously installed on 07/10/
Regards,
*** ***

The new sashes will installed by the manufacturer by the end of January, The manufacturers and All County apologize for the delay in manufacturing the new sashes