All My Sons Moving & Storage of RI

To whom it may concern, A resolution agreement is being sent to client from our customer care team here at All My Sons Moving and storage at this time ( November) in the amount of $to Mr [redacted] to resolve his existing concerns

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint I do apologize for sending the wrong set of pictures to all my sons moving storageI had to two sets of pictures I sent them the wrong ones accidentally here is there right set of picturesI have pictures dated 1/10/As you can the picture that am sending you all have 1/10/on themWhen I was taking the pictures my camera had the wrong date on it and I didn't know until the last minute and I sent you the wrong set of picturesAnd here is the right set of picturesi have pictures with my furniture damage by all my sons moving and storage dated 1/10/

I am sure our claims department looked Into this

All My Sons wants to provide our customers with the best moving experience periodIn order to do that we need to confirm and gather information from our potential clientsOnce we know what needs to be done for any particular move to go smoothWe put together the right team and truck size and we plan our move before we deploy the crewSome customer when we go out to estimate we give them a ballpark of what it would cost based on the inventory the client tells us we are takingOn our confirmation calls If we think the potential customer will benefit or NEED an extra guy on their moveThen that's what we have to doEven when the hourly rate goes up by $per hour if the crew finishes the job hours earlier that saves the potential customer time and moneySOME potential customer like Mr [redacted] want a company who flat rate jobs or needs a binding contract but at All My Sons we do not flat rate we work by the ourAnd the only way we can save the customer money is by understanding the clients needs so that we can plan ahead and send the right crew to the right jobThe office knew Mr [redacted] needed another guy based on him adding more inventory to the move also adding extra stopsand Mr [redacted] did not want to pay more (meaning not pay us what we charge for our services) It is the potential customer decision to go with my companyMr [redacted] mentioned he called another moverand that's why we don't know why Mr [redacted] still writing fiction about All My SonsEvery customer who calls and give us the right inventory and we plan their move for them, are very happy with our serviceWe send estimators out to customer houses then we call the customer to re-confirm the inventory and make sure we set it up the right waythen we call once again the day before and the once more when our crews are at the house to do a Q&A with our clients and make sure we are keeping our promise of making this experience the best for our customersSorry we couldn't service Mr [redacted] 's moveMr [redacted] wanted his deposit back and that's what we did

Hello Mrs[redacted] , I would like to apologize for the bad experience you had with all my sons movingPlease call our customer care department at ###-###-#### We do not have any record of you submitting a claim to customer care department

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint I apologize please re-open my claim I sent the wrong set of pictures I have the correct pictures dated 1/10/I made a honest mistakei have pictures of my hutch, table, couch, bedroom set, and my dresser that was damaged by all my sons moving and storage moved me and my family on 1/09/

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Hello Mrs[redacted] I would like to apologize for the error that was madeI wish there was a way to go back and fix this mistakeWe have implemented a new process where a move date cannot be passed the current dateAgain, I am truly sorry for what happened and we have addressed and fixed the problem so this does not happen againI hope you know we never want to leave a potential customer unsatisfiedI will also be addressing the lack of concern from the Rhode Island officeI am sorry you felt that there was a lack of concern and that no apology was made for the accidental errorWe truly care about all of our potential customers and our community.To recap –· Issue – past date booked for move· Solution – block out passed dates· Issue- lack of concern from local Rhode Island branch· Solution – internal resolution (coach, train, monitor)Again, I am so sorry, I hope you will accept my apology

All my sons we are very sorry for the inconvenience caused by this incidentWe think I might have been a computer glitch but we do not know exactly what caused itBy now everything should be in order on the customer side and again please accept our apologies for any inconvenience Thank you for your business

I understand your frustration, I do not see any record of a request for 25% refund on the moveWhile I cannot offer 40% I want to work with you and get this resolvedPlease accept 30% as our resolution together, which is $

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
All my sons moving&storage need to step up to the plate, and refund my transaction with them on Decdue to damages, rip on the couch, legs are damaged, on both couch and bed frame, caused by the move, asking for a full refund of
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or
resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[Due to the struggle involved in receiving any help or response from this company, I am requesting a 40% return on the total paid to this companyI received absolutely no response when I asked for 25%I then asked for 100% and was offered 20%I'm sorry but this is not enough to compensate for all of the broken items we are discovering as we unpack as well as the additional fees we incurred in needing to rent a truck to empty our storage unit, which was supposed to be moved by this companyIt would be appropriate, given all of the issues incurred, that this company accept responsibly and comply accordingly.]
Regards,
*** ***

*** *** came to our store August to purchase the tile for the BasementWe showed him many
options for wood look porcelain tile and mainly we carry Italian and Spain made tiles and they are not cheapI showed him different options with the pricesHe and his father were together and after inquiring the prices and tiles they left.That evening they came back again holding a tileI think that was from home depot very thin beveled edge and he said I can get this tile at $ per SFI showed him the different option beside the Italian tile( those marked higher) to compare the quality and price and gave them the option to buy it for $ His mother and father were keep pushing to drop the price and we dropped it to $ per SF. He asked me if I can return the extra tiles left overI said yes with in month we can take it back and there will be 25% restocking feeAnd after month even our vendors refuse to take it back from us due to the dialogue issue they charge us 25% restocking fee. Our store policy is written on the Invoice stating clearly days return policy with 25% restocking feeIn addition we have a very prominently displayed sign stating the same at the sales counter.*** *** came after more than months to return box and I had a day off and he spoke with Anne AlganShe said he came with very harsh attitude and wanted to return the box and she said we cannot take it back after monthsAnd he wanted to talk to me and took my phone number and called meI said let me go back tomorrow and I will see what I can doWhen I came next day and Anne told me he was very agitated and telling customers that we were liars and not to purchase from our storeAnne Algan ; under duress gave a receipt to *** *** stated we had a box of tile subject to return policyMeaning the box still belongs to himHis claims are not correct and his behavior was unacceptable. We are an extremely" customer satisfaction based " company*** *** demands are totally out of range to accept. Please advise us your decision and we will comply

RevDex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

I have reviewed the response submitted by the business and have determined that the response does satisfy most of my issues and/or concerns in reference to complaint #***Although the matter of the money ($275.00) was not mentioned, I understand that by choosing to accept the business response that my complaint will be closed as resolved.
I would like to thank everyone at the Revdex.com for there assistance in the matter.Thank you again,
*** ***

Revdex.com:
I have
reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I do not accept just an apology, I want a full refund of $272.50, couch has been damaged a rip on backside, and legs, as well as legs on bed frame
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I have already received this response VERBATIM from *** *** (see attached from July 14, 2015). Unfortunately, neither she nor the company feels obligated to make amends in any form. No, I absolutely do not accept this used apology that says nothing more than their mistake with my move was so horrendous that they feel the need to change company policies because of it
*** ***

I believe the incorrect case was addressed. The response in no way addresses my original complaint. I have no idea who *** *** is. This is very frustrating. First the moving company failed to help, and now Revdex.com is following suit

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Nothing *** *** has stated in each of his response statements is truthful or accurate, nor do his comments remain consistent throughout each of his written statements, clearly demonstrating Mr*** is intentionally misleading to cover his many wrongsMr*** continues to demonstrate unethical behavior and continues to mislead the Revdex.com through this formal complaint His actions, comments and intentions have violated the Deceptive Trade Practices Act on numerous fronts and both Mr*** and All My Sons Moving and Storage need to be held accountable for their deceptive and unfair actionsThe fact that Mr*** continues to demonstrate such a high level of intentionally misleading statements, unprofessional behavior along with his outright refusal to take accountability for his actions is truly egregious, deceptive and unethicalThe Consumer Protection Unit for the State of Rhode Island's Attorney General's office has enacted laws to protect consumers, such as myself, for these exact situations
Regards,
*** ***