All My Sons Moving & Storage of RI

We tried to accommodate and re-schedule this move for a later date with a discounted rate. Since we had no availability the day customer wanted to move due to error on our part. All my sons apologizes again for this error and we have corrected what caused this error in our system.

To whom it may concern.  This reply is in direct response to customer complain file with the Revdex.com by Ms. [redacted] ( # [redacted] )    My company conducted a move for Ms.. [redacted] on 11 July 2015 from  [redacted] to [redacted]...

[redacted] ( [redacted]). Ms. [redacted]`s move began at 14:15 hours and ended at 16:15 hours. Ms. [redacted]`s contractual obligations in reference to their move was reviewed and documented by branch manager [redacted] on 10 July 2015 at 14:32 hours ( please see time stamp below from documentation of conversation )  7/10/2015 2:31:00 PM[redacted] Booked to Confirmedconfirmed with client.. reviewed addres ( floors ) inventory, 3@129hr++1.5hrt+2min+ packing material if used + no packing + additional insurance does not apply.. client confirmed less than 48 hours prior to moveAs I, ( [redacted] )  have talked to many clients since in Ms. [redacted]`s move since 11 July 2015 ( 2 months ago ) I do not recall any concerns put forth by Ms. [redacted] in relation to her move nor is it documented in her job history notes that Ms. [redacted] had called in to express any issues pertaining to her move in direct relation to damages with the other managers in the office as well.  We encourage our client to address any and all issues in relation to their move to be addressed on the office level first prior to escalation.  There is no record of any complaints which is depicted in this Revdex.com complaint in reference to Ms. [redacted]`s move written or verbally.   We would appreciate / welcome the opportunity for open dialog to address any and all of Ms.. [redacted]`s issue / concerns and said damages to which we do have a claims department to document and resolve these type of situations in a timely manner.   PLASE NOTE: Due to Ms. [redacted] not reporting alleged damages directly to the office there was no documentation of conversation which would have began the claims process which would have addressed Ms. [redacted]`s concerns in relation to merchandise being damaged. ?

All My Sons wants to provide our customers with the best moving experience period. In order to do that we need to confirm and gather information from our potential clients. Once we know what needs to be done for any particular move to go smooth. We put together the right team and truck size and we plan our move before we deploy the crew. Some customer when we go out to estimate we give them a ballpark of what it would cost based on the inventory the client tells us we are taking. On our confirmation calls If we think the potential customer will benefit or NEED an extra guy on their move. Then that's what we have to do. Even when the hourly rate goes up by $30 per hour if the crew finishes the job 2 hours earlier that saves the potential customer time and money. SOME potential customer like Mr. [redacted] want a company who flat rate jobs or needs a binding contract but at All My Sons we do not flat rate we work by the our. And the only way we can save the customer money is by understanding the clients needs so that we can plan ahead and send the right crew to the right job. The office knew Mr. [redacted] needed another guy based on him adding more inventory to the move also adding extra stops. and Mr. [redacted] did not want to pay more (meaning not pay us what we charge for our services) It is the potential customer decision to go with my company. Mr. [redacted] mentioned he called another mover. and that's why we don't know why Mr. [redacted] still writing fiction about All My Sons. Every customer who calls and give us the right inventory and we plan their move for them, are very happy with our service. We send estimators out to customer houses then we call the customer to re-confirm the inventory and make sure we set it up the right way. then we call once again the day before and the once more when our crews are at the house to do a Q&A with our clients and make sure we are keeping our promise of making this experience the best for our customers. Sorry we couldn't service Mr. [redacted]'s move. Mr. [redacted] wanted his deposit back and that's what we did.

I am sure our claims department looked Into this.

Hello Mrs.[redacted]. I would like to apologize for the error that was made. I wish there was a way to go back and fix this mistake. We have implemented a new process where a move date cannot be passed the current date. Again, I am truly sorry for what happened and we have...

addressed and fixed the problem so this does not happen again. I hope you know we never want to leave a potential customer unsatisfied. I will also be addressing the lack of concern from the Rhode Island office. I am sorry you felt that there was a lack of concern and that no apology was made for the accidental error. We truly care about all of our potential customers and our community.To recap –·         Issue – past date booked for move·         Solution – block out passed dates·         Issue- lack of concern from local Rhode Island branch·         Solution – internal resolution (coach, train, monitor)Again, I am so sorry, I hope you will accept my apology....

To whom it may concern,I [redacted] placed a confirmation call on 08/15/2016 to a one [redacted] who had a tentative-schedule Non-binding estimated move date for 08/17/2016 I began to go over the details of his move such as addresses, phone numbers, prices etc.Mr. [redacted] had implied to me...

that he also had two additional stops to make that were not discussed in the original Non-binding estimate with [redacted]. I then asked Mr. [redacted] where those stops would take place because it hadn't been discussed in the original estimate, he then became very agitated and ask why is it going to cost me any more money and I replied it's possible based on where your additional stops are and if any additional men or trucks are involved.Mr. [redacted] began to raise his voice and say things like we were switching his price, I am going to sue you. I tried to explain to Mr. [redacted] and give him an example of what I was talking about as far as additional stops and that there could be additional cost involved based on number of additional guys he would possibly need or number of trucks. He did not want to hear that he began to talk very angry and agitated I was trying to explain to Mr. [redacted] and give him a scenario based on additional stops, items that would have to pick up and distance of stops he said I was talking over him and that this deal was going south very quickly he kept mentioning that.....  I explained to him that this deal does not have to go down south let's get [redacted] on the phone to discuss if any additional costs are involved Mr. [redacted] then said to me yeah that's what I told you, I tell you you, don't tell me!! Mr. [redacted] said to me I don't think this is going to work out and ask if he could get his deposit back my response to him was that's not a problem Mr. [redacted] I would still like to talk to [redacted] to see if we can save your move and to see if there's any additional cost involved being that there's two additional stops. Mr. [redacted] seem like a type a guy who wants to controlled every conversation he's ever had, didn't want you to speak only when spoken to.This move was not canceled by All My Sons this move was canceled by Mr. [redacted] who asked for his deposit back.