All My Sons Moving & Storage of RI

This reply is in direct response to Mr*** ***'s complaint to the Revdex.com ( complaint number *** ) which was filed on September On the day of July 2015, I *** * *** was the branch manager overseeing the operations and logistics of the
businessOn this day we experience a short staffing issue to which affected the service to our clientMr*** was scheduled for a (3) three man crew and due to this short staffing I had to allocate a man crew at a reduce rate to Mr***I called Mr*** and explained the situation the business was experiencingMr*** was understanding of the situation and I ensured Mr*** his move would be completed and serviced to the companies high level of standards. On July I conducted a final confirmation with Mr*** which entail the needs of his moveThe crew that was sent was not prepared for Mr***'s needs to complete his move and I, as the manager, failed my client on this day. The crew was not equipped with the proper tools to assist Mr***'s needs. I recall only partial recollection of said conversation with Mr*** on the move day as I speak to may clients on a daily basisI take full responsibility for any miscommunications that transpired during this move per and postI personally apologize to Mr*** for any and all answers to his questions or concerns during his move that he may have taken as being disrespectful or personalAs we all know here at All My Sons Moving and Storage, moving can be very stressful no matter how big or small the move may beWe take all of our clients concerns very seriously. I would have reach out to Mr*** if I was aware of his concerns post moveAs I was only aware of Mr***'s concerns during his move to which I thought the outcome was to Mr***'s satisfactionI apologize once again to Mr*** for the lack of communication on behalf of My self *** *** assistant manager at All My Sons Moving and Storage. The Damage that occurred during M***`s move was noted and resolved prior to summers end to which contractors were sent to residence to fix any and all damagesI would like to thank Mr*** for his patients in this process. If Mr*** would allow, I would be more than happy to allocate time to talk to him to ensure closure with both parties on this issue

Hello ***Sorry we did not meet your expectations on your recent move with All My SonsPlease allow us to help you submit your claim to our customer care departmentPlease contact our customer care department so we can further assist you with your claim

To whom it may concern. This reply is in direct response to customer complain file with the Revdex.com by Ms*** *** ( # *** ) My company conducted a move for Ms*** on July from ** *** *** *** *** *** *** to *** * *** *** *** ** ( *** *** ***)Ms***`s move began at 14:hours and ended at 16:hoursMs***`s contractual obligations in reference to their move was reviewed and documented by branch manager *** * *** on July at 14:hours ( please see time stamp below from documentation of conversation ) 7/10/2:31:PM*** *** Booked to Confirmedconfirmed with clientreviewed addres ( floors ) inventory, 3@129hr++1.5hrt+2min+ packing material if used + no packing + additional insurance does not applyclient confirmed less than hours prior to moveAs I, ( *** * *** ) have talked to many clients since in Ms***`s move since July ( months ago ) I do not recall any concerns put forth by Ms*** in relation to her move nor is it documented in her job history notes that Ms*** had called in to express any issues pertaining to her move in direct relation to damages with the other managers in the office as well. We encourage our client to address any and all issues in relation to their move to be addressed on the office level first prior to escalation. There is no record of any complaints which is depicted in this Revdex.com complaint in reference to Ms***`s move written or verbally We would appreciate / welcome the opportunity for open dialog to address any and all of Ms***`s issue / concerns and said damages to which we do have a claims department to document and resolve these type of situations in a timely manner PLASE NOTE: Due to Ms*** not reporting alleged damages directly to the office there was no documentation of conversation which would have began the claims process which would have addressed Ms***`s concerns in relation to merchandise being damaged

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have received the reply by *** *** from the Tile SourceI realize that acknowledges my purchase at his storeHowever, the details he has replied with are factually incorrectWhile I did come in to the store with my mother and father, we did not discuss a cheaper alternative to the tile that I selected*** *** did point out a difference in quality between different tilesHowever, there was only one tile that I was interested inIt was not until I selected the tile that we discussed the details of the origin and makeThat was the only time that I asked more about a tile and that was when Anne told me the tile was made in ItalyShe looked up the information of the tile in a brochure or booklet she hadNadeem verbally corrected her and stated that the tile was made in the USA*** *** did not in fact show me tiles that were more expensive because I already had in mind the look that I wantedI even brought my mother back the day that I purchased them to show her before placing my orderBoth of my parents were present when I placed my order and can verify that we were in fact told the tile was made in Italy and then in the USA by *** ***.Furthermore, *** *** stated to us that because of our situation of having work done over a period of time he would make an exception to the store policyHe stated that because he was the owner it would not be a problemThis was after I brought up the clause on the receipt and he stated that it would not be an issueWhile I realize the store policy I also discussed this with *** *** and trusted his word as the store owner. MrNadeem wrote that I came in more than three months later to return the unused tilesThis is incorrect as can be seen from the documents providedAn initial deposit was placed for the order on 8/**/however I did not schedule delivery of the tiles until 9/*/That information is written on the receiptThe tiles were subsequently returned on 11/**/I also have a receipt for thatThat time period is less than three monthsIn any case *** *** had told me that I would be able to return the tiles within months which is what I didIf there was no question to the exception of the return policy then I see no reason why Anne would have accepted the tiles in the first placeHowever, she recalled my conversation with Nadeem and stated that she would speak to himI felt that Anne was not being helpful so I asked for Nadeem's number because I wanted to speak to him myselfShe would not call him from the store even though I came in during business hoursI was not harsh I was disappointed that a simple refund was not being processed as previously told to meI was not surprised when Anne refused because the information Anne previously gave me about the tiles was also incorrectI absolutely did not speak to any other customers in the store nor did I tell anyone not to purchase tiles from themIt is dishonest to state that I did so because nothing like that occurredMy behavior was never inappropriate during my interaction with *** *** or AnneI simply asked for a refund of unused materialsRather Anne's behavior was inappropriate because she refused to allow me to speak to *** *** when he was the owner and helped me with my order. While I understand that the store typically accepts refunds within a certain time period I also expect honesty when dealing with the store, especially the owner*** *** has been dishonest about the tiles sold to me and about his conversation in which he would allow the tiles to be returned within monthsI do not find his statements honest or credibleI feel that I am due a refund. *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

client called All My Sons to cancelStated that our call center gave her a "flat price" $
but the called center said that amount is the minimum cost of the move, not the total price. Client was under the impression this was her final
cost. At the time of confirmation by
*** *** he recommended a men crew instead of the men crew, because guys can do it faster and with more careAnd since the move was going to go fasterIt is common sense that the price would stay the same by the end of the move or be cheaper since the guys can finish at a faster rate. The $for the deposit paid by the customer was refunded right away and it should be posted within the next hoursAll My Sons would like to apologize for this misunderstanding and we will take note of it in the future

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
At no time did All My Sons Moving offer a discount.  As I had to be out by midnight on July 3, 2015, I was told only that their next available moving day would be sometime the next week with no mention of a discount although it would not have made a difference at that time.  I regret that they supplied you with false information.  The only response that I received from Area Manager, [redacted], was to literally laugh at my predicament.
Regards,
[redacted]

To whom it may concern,     A resolution agreement is being sent to client from our customer care team here at All My Sons Moving and storage at this time ( 18 November2015 )  in the amount of $452.00 to Mr. [redacted] to resolve his existing concerns.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Like I previously said, I completed the survey for All My Son's Moving Company the day after the move. So the company was well aware of my disappointment in their service. Once I submitted the survey, a message stated that I would be receiving a call from the company. I never did. Please see attached screenshot of the submitted survey which is saved online. The following is the actual link to the saved survey: [redacted]
Regards,
[redacted]

I understand your frustration, I do not see any record of a request for 25% refund on the move. While I cannot offer 40% I want to work with you and get this resolved. Please accept 30% as our resolution together, which is $400

To whom it may concern, I [redacted], branch manager for All My Sons Moving and Storage ( Rhode Island / Massachusetts ) make the following statement in reference to this complaint.....This is in response to complaint number [redacted], in reference to a [redacted]. Client was under contract for...

a two (2) part move. 1st was to be conducted on 01 April 2015 to which my company sent out a branch estimator to asset the client moving needs. Client and estimator see attached time stamp for the clients job history notes'.. ( appointment was scheduled for 3/6/2015 2:00:00 PM) . Client walked the estimator through the residence. On the day of the move it was determined that the client underestimated her inventory in relation to her move. ( this happens time to time to which clients are sometimes overwhelmed with their move ) A second move was requested by Ms. [redacted] to which the move was booked through my sales manager ( [redacted] ) on 01 April 2015 @ 17:41 hours after speaking to Ms. [redacted] to which Ms. [redacted] " REQUESTED" . The second part of the move was conducted on 06 April 2014. Upon completion of this move Ms. [redacted] declined to render payment. I , [redacted], in order to address clients issues, on my day off ( 21 April 2015 ) went to Ms. [redacted] home to address her concerns. Damages to property was caused by All My Sons Moving and Storage employee to which we have a claims department to handle such issues. Client was informed that in order to proceed with said claim, payment must be rendered for the 06 April 2015 move. Client refused. I, [redacted] spent approximately an hour and a half on site to which client behavior was erratic and verbal communication seemed impossible. Ms. [redacted] pointed out damages that were either preexisting or cause by her family members. All My Sons Moving and storage employees did cause damage to client walls, but, it was her son, who disassembled an entertainment center and the condition of the sons bed ( no footing guards ) to which the support screws were exposed that caused the damage to the floors . Not All My Sons Moving and Storage employees. Multiple attempts have been made by this office to contact Ms. [redacted] in reference to said balance to which Ms. [redacted] reverts to a juvenile state and becomes belligerent and disrespectful. Ms. [redacted] only attempt to contact this office was through my business phone to which once again the correspondence was of childish behavior and rendered no indication to settle balance or damaged property. An formal email correspondence was sent on 23 April 2015 and 02 May 2015 to which I cut and pasted on to this response .. In conclusion, Ms. [redacted] complaint to the Revdex.com " IS FLASE " It is now this office decision to discontinue further contact with client due to her behavior and this office decision to peruse legal action to collect said balance of $931.75 including court cost and administration fees. email correspondence with Ms. [redacted] is as follows. From: "[redacted]@allmysons.com" <[redacted]@allmysons.com>Sent: Saturday, May 2, 2015 4:57 PMTo: [redacted]@hotmail.comCc: "[redacted]" <[redacted]@allmysons.com>Subject: re: Final Formal request for payment from your move on 06 April 2015 [redacted] - CID- [redacted]Ms. [redacted], A professional reminder. You have four (4) days to settle this balance from your move conducted on 06 April 2015 this correspondence will be utilized in court if legal proceedings move forward. [redacted]###-###-#### (RI&MA Office)RI & MA ManagerAll My Sons Moving & Storage From: "[redacted]" <[redacted]>Sent: Thursday, April 23, 2015 8:21 PMTo: [redacted]Cc: "[redacted]" <[redacted]@allmysons.com>Subject: Final Formal request for payment from your move on 06 April 2015 [redacted] - CID- [redacted] Ms. [redacted], This is your final formal request from this office to settle the remaining balance from your move conducted on 06 April 2015 which will be utilized in court if legal proceedings move forward. As of 06 May 2015, in reference to state law ,you will have surpassed the allotted 30 day grace period to pay the remaining balance $931.75. . If the balance is not paid prior to this date legal action will be taken by All My Sons Moving and Storage to collect said balance to the fullest extent including court cost and any additional fees including administration time. Enclose, once again, is the law pertaining to non-binding moving estimates and your responsibility as the shipper in reference to your outstanding balance. I suggest your read carefully and come to a sound decision to pay the remaining balance before 06 May 2015. You may contact my office with any questions. If no attempt is made to contact this office it will be assumed that you have consciously made the decision to decline to pay said balance. An estimate is neither a bid nor a contract. It is merely an approximation of what the move may cost based on the services listed on the estimate. Additionally, The only contract between a motor carrier and a consumer shipper is the "bill of lading." The motor carrier or the consumer shipper may cancel the move at anytime prior to a bill of lading being signed. Consumer shippers should be informed that the charges listed on the estimate are not guaranteed and that the actual charges of the move may be higher or lower than the amount estimated. Non-binding estimate: A non-binding estimate is the estimated total cost of the entire move, based upon the estimated weight of the shipment and the accessorial services requested. A non-binding estimate is meant to give the consumer shipper a general idea of the cost of the move. The non-binding estimate is not a guarantee that the actual charges will not be higher than estimated. The estimate document must explain to the customer in easy to understand language that the final charges are based on the actual weight of the property and accessorial services. Revised written estimate or rescission. An estimate, whether binding or non-binding, may be increased or decreased in price anytime prior to work beginning. If prior to or on the day of the scheduled pick-up the consumer shipper tenders more property or makes a change to the initial order for which they received an estimate; the motor carrier may either (1) undertake the job with the additional property, in which case the shipper would only be required to pay 10% more than the initial estimate to receive the property on a non-binding estimate or 100% of the binding estimate and the remaining balance will be billed after the 30 day deferment; or (2) the carrier and shipper may execute a Revised Written Estimate/Rescission document, PRIOR TO LOADING OR OTHERWISE BEGINNING THE JOB. [redacted]###-###-#### (RI&MA Office)[redacted]RI & MA ManagerAll My Sons Moving & Storage ?5

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint.
I apologize please re-open my claim I sent the wrong set of pictures I have the correct pictures dated 1/10/2014. I made a honest mistake. I have 12 pictures of my hutch, table, couch, bedroom set, and my dresser that was damaged by all my sons moving and storage moved me and my family on 1/09/2014.

All my sons customer care department will be glad to process you claim; Based on our policy indicated on the bill of lading we presented you at the time of your move. Please allow our customer care department to send a claims package and get this resolve as soon as possible.

Hello Mrs.[redacted], I would like to apologize for the bad experience you had with all my sons moving. Please call our customer care department at ###-###-#### . We do not have any record of you submitting a claim to customer care department.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
The comments provided by the business are blatant lies to cover up the consequences of this [redacted]' actions, and can be proven with the attached email where I clearly state I did not cancel my service. In fact the complete opposite is true of [redacted]' reply remarks.  [redacted] goes on in his remarks to state I was very agitated and angry when in fact [redacted] was the one raising his voice and talking over me and becoming more irate as the conversation went on, a fact supported by [redacted], a representative of All my Sons Moving who apologized for [redacted]'s behavior via text message and attached hereto. [redacted] stated he was stressed and over worked. [redacted] hardly gave me an opportunity to speak throughout the entirety of the phone call and continued to speak over me at every turn explaining fictitious situations and providing me with non-sensible justification on why a 5th mover and a larger truck  would be added to my bill and I was going to pay for weather I wanted to or not. He increasingly became angry each time I attempted to ask him why. The moment I said I would not pay more than the amount [redacted] and I already agreed to, [redacted] immediately stated I was completely entitled to cancel my service at any time. When I tried to tell [redacted] I did not want to cancel my service he stated I'm very sorry to hear that Mr. [redacted].  He goes on in his response to state he tried multiple times to help me save costs and work things out with by getting [redacted] on the phone, another fact proven through the attached text messages as I spoke with [redacted] via phone call and text message and no one, not [redacted], nor [redacted] has yet to return a call or email to discuss this matter.
Regards,
[redacted]

All my sons claims department denied this claim because the
picture submitted by customer were dated before the move took place. Implying
that the customer wanted compensation for something all my sons is not responsible
for. We have policies in place to take care of our customers claims...

whenever
anything happens in the moving process but in this case we came to the
conclusion we were not responsible for this damages and that’s why the claim
was denied.

We are sorry we did not meet your expectations regarding your relocation with us, please accept our apology and a 20% refund on your moving services.

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint.
I do apologize for sending the wrong set of pictures to all my sons moving storage. I had to two sets of pictures I sent them the wrong ones accidentally here is there right set of pictures. I have pictures dated 1/10/2014. As you can the picture that am sending you all have 1/10/2014 on them. When I was taking the pictures my camera had the wrong date on it and I didn't know until the last minute and I sent you the wrong set of pictures. And here is the right set of pictures. I have 11 pictures with my furniture damage by all my sons moving and storage dated 1/10/2014

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

All my sons we are very sorry for the inconvenience caused
by this incident. We think I might have been a computer glitch but we do not
know exactly what caused it. By now everything should be in order on the
customer side and again please accept our apologies for any inconvenience.
Thank you...

for your business.

Revdex.com:At this time, I have not been contacted by Tile Source, Inc. regarding complaint ID [redacted]. I still would like this matter pursued, however. Sincerely,
[redacted]