[redacted] let me explain your oil delivery to you as I believe, [redacted] has already answered the other questions you had by email yesterday as you never gave us a chance to look into this as we tried contacting you for other reasons to no avail over the previous month or soI am not sure how you would expect to use no oil at your home for heat and hot water as we had a very cold spring and after the April 20th delivery there were another degree daysIf we take your adjusted K-Factor for the spring and divide that into the degree days we calculate that you would of used gallons for heat, (/ 4) by the end of MayThe difference of galloons was for hot water for the summerI find it even more curious in that you were a customer of ours the previous year and you had a delivery in April ofand when you resigned with us in November you took gallons so although that delivery was made about a month later you took a lot more than this deliveryI don't know how you think you could have hot water for six months and not use any oil? I am not sure if the gauge on your tank stuck in August or if there was a problem with your vent alarm but I can guarantee you from your history as well as from the numbers used to calculate your usage you received that oilAlso just for the record we have a delivery manager, [redacted] z as well as a Customer Service manager, [redacted] who would of been more than happy to look into any of your concerns by simply placing a phone call as I see nothing in our logs nor did anyone speak to you about this prior to your complaints sent to us via email as well as here at the Revdex.comAlthough I am 100% sure of your delivery there could of been a mistake made and we would of made it right by you with a phone call as we are here to take care of our customers and not to try to put something over on themIf you have any further questions please feel free to call me directly at 203-368-Sincerely [redacted] General Manager Hop Energy / Kaufman Fuel
Complaint: [redacted] I am rejecting this response because: I would rather keep the contract and overpay the $or so on my next delivery then pay the $feeThe contract was a for Cap Price protection, or the current market rateThe current market rate is $1.69, you are charging 20% over the market rateI will just wait until the contract is over and I will not use [redacted] again Sincerely, [redacted]
In response to the Customer’s additional questions: the termination fee has been removed and the account is not in collectionsThe service contract was used by the Customer for separate service calls and the annual maintenance on the heating unit was performed at no costThe service plan will remain cancelled as is
In July 2015, [redacted] terminated his COD account with our sister company [redacted] , to sign a CAP plan contract with [redacted] which had a pricing period that would remain in effect until May After the pricing contract expired, the customer was billed at our Retail Posted Price; as per the signed contract agreementIn good faith, we will honor [redacted] request to have the January 14, delivery rebilled at a rate of [redacted] totaling a credit of [redacted] for that deliveryIn addition, any late fees incurred on the account have been waivedAfter all credits are applied, [redacted] outstanding balance will be [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ?
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com Complaint #***
Roman">Customer was delivered gallons of oil,
approximately year after last deliveryThe Customer has since moved and is
no longer living in the state.
Collection attempts will be discontinued
in respond to this complaint, HOP Energy will offer price per gallon for the last oil delivery and a new contract going forward with a $price per gallon for first delivery
Complaint: ***
I am rejecting this response
because: see attached copy of contract below*** * *** ***[Draft]Saved on: Mon 2/29/2:PM
*** *** ***
*
***
***
Wed 6/10/2:PMHello *** Here is the email to summarize our conversation, and let you know that I am here to answer any additional questions that you may have. Along with dependable automatic delivery and hour emergency service, we also have many payment and service options to choose from. Promotion:First delivery at $per gallon. Pricing :Today's Protected Price: $2.499This is our capped pricing option; meaning you never have to worry about the price of oil going up, but should the price go down, you pay the lower price. The protected fee usually associated with this program has been waived.Service Plans:Silver Plan:This is a comprehensive service plan for those heating their home with a furnace. Included in this plan is an annual tune-up, along with hour emergency service.Gold Plan:This is a comprehensive service plan for those heating their home with a boiler. Included in this plan is an annual tune-up, along with hour emergency service.Additional Service Plans:We also have service plans to cover air conditioning, hot water heaters and oil tanks. Please be sure to ask if we have coverage for your equipment.Payment Options:Preferred Payment Plan:This is our budget plan that allows you to spread your heating oil costs, as well as your service plan costs, into more manageable monthly payments.Net 25:Once an oil delivery is made, or a service is performed, you will have days to pay your invoice in full. Please don't hesitate to call or email me with any questions. Thank you!*** ***
*** *** ***
*** ***
Sincerely,
*** ***
In response to the complaint, a copy of the delivery ticket was scanned and emailed to the customerThe customer does not agree that this delivery was madeIn order to avoid legal action, we will decrease the amount due by 50%The amount owed for the delivery will be dropped from $to $
Complaint: ***
I am rejecting this response because:I did receive this jpeg image of my supposed delivery ticket on
11/09/(almost a year later), although I've have called multiple times about this and have never seen this beforeI also emailed the agent back with the response below, It is not acceptable to suddenly come up with a delivery ticket when it was never given to me in December, nor was a Dece,ber statement and ***'s own website has a December statement missing from my account informationBesides those two factors, the amount of oil consumed in months is unheard of and does not add up: Email I sent to *** ON 11/10/in response to the photo:I NEVER received a bill, nor notice of delivery of this back in December! I NEVER received a statement in the mail and a statement was NEVER on your website as well! I had taken a screen shot of my statements on your website which shows December missing.I have called multiple times in regard to this and this is the first time I am seeing this "delivery ticket", which seems very questionable.This ticket, which just shows up now months later, would have us getting a gallon delivery and then needing another gallon delivery the very next month!!!!!!!! We have lived here for years and that kind of usage in a month is ridiculous! The amounts also don't add up! This is unacceptable and I dont find this "ticket" that I'm finally seeing almost year later to be an acceptable responseIf needed, I will continue this complaint further. I have asked for someone to call me after 2:when I an out of work and have given my cell phone number, however I am always called before then and on my house phone number! I will wait for someone to call after 2:30, so I know how to proceed.It is now days later and I still have not received a phone call
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
The customer received a first fill oil delivery at $2.79/galThe Customer received an information email but did not sign a Capped Pricing contractAs of January 1, 2015, the customer was on a variable rate plan
Complaint: ***
I am rejecting this response because:When I signed up they said that my rate would change with the "market". If the "market" price of oil went down my price would go down. At the time the cash price was about $per gallon for the cash price. Now it is $1.54. So the price went down by 25% and my price with them has not gone down at all. Please see a copy of their web page, note that they say "market" and now they have changed that web page. They lied to me when I signed up saying my price would go down with the market and it never has and from the what they say now, it never will. They have mislead customers to get them to sign up. I signed up in good faith and they had no intention of doing what they promised. I reject their response and hold that they fraudulently represented their "Capped" program as one that floated down with the market. When in fact it is just a fixed price program. They specifically told me "market" not their price. Please see the attached where they say "market" and changed it on their new web page. They misrepresented the program to me to get me to sign up
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business continues to claim that it bears no responsibility for taking roughly twice as long as promised to claim that it had completed work, which work was never actually completed in a workmanlike manner the business's actions were and continue to be in violation of New York State and City home improvement consumer protection laws, as well as statutory and common law relating to fraud, breach of comtract, breach of warranty and various other violations of the lawThese consumer protection and fraud laws exist for the very purpose of preventing the abusive practices of contractors in cases like the present one.The business also damaged parts of the consumer's just-purchased apartment where no work was planned or completedThe business's own employees have indicated that the four-plus month delay was caused in part by another project the business was completing simultaneously on "72nd street." The business's other projects led to unreasonable staffing of the jobsite A vast documentary record has now been compiled and reviewed, containing hundreds of photographs, admissions of fault by the business and its agents and employees, and pleas from the consumer to better staff the job in order to achieve completion by the contracted date (the majority of which were simply ignored by the business)
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
The *** contract will remain in effect as requestedCustomer will need to contact *** to request an oil delivery*** has been contacted and account has been established
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Here is our responseThis customer is disputing a delivery made on Dec21, 2014. I emailed the customer with a copy of the delivery showing that the delivery was made
[redacted] let me explain your oil delivery to you as I believe, [redacted] has already answered the other questions you had by email yesterday as you never gave us a chance to look into this as we tried contacting you for other reasons to no avail over the previous month or soI am not sure how you would expect to use no oil at your home for heat and hot water as we had a very cold spring and after the April 20th delivery there were another degree daysIf we take your adjusted K-Factor for the spring and divide that into the degree days we calculate that you would of used gallons for heat, (/ 4) by the end of MayThe difference of galloons was for hot water for the summerI find it even more curious in that you were a customer of ours the previous year and you had a delivery in April ofand when you resigned with us in November you took gallons so although that delivery was made about a month later you took a lot more than this deliveryI don't know how you think you could have hot water for six months and not use any oil? I am not sure if the gauge on your tank stuck in August or if there was a problem with your vent alarm but I can guarantee you from your history as well as from the numbers used to calculate your usage you received that oilAlso just for the record we have a delivery manager, [redacted] z as well as a Customer Service manager, [redacted] who would of been more than happy to look into any of your concerns by simply placing a phone call as I see nothing in our logs nor did anyone speak to you about this prior to your complaints sent to us via email as well as here at the Revdex.comAlthough I am 100% sure of your delivery there could of been a mistake made and we would of made it right by you with a phone call as we are here to take care of our customers and not to try to put something over on themIf you have any further questions please feel free to call me directly at 203-368-Sincerely [redacted] General Manager Hop Energy / Kaufman Fuel
Complaint: [redacted] I am rejecting this response because: I would rather keep the contract and overpay the $or so on my next delivery then pay the $feeThe contract was a for Cap Price protection, or the current market rateThe current market rate is $1.69, you are charging 20% over the market rateI will just wait until the contract is over and I will not use [redacted] again Sincerely, [redacted]
In response to the Customer’s additional questions: the termination fee has been removed and the account is not in collectionsThe service contract was used by the Customer for separate service calls and the annual maintenance on the heating unit was performed at no costThe service plan will remain cancelled as is
In July 2015, [redacted] terminated his COD account with our sister company [redacted] , to sign a CAP plan contract with [redacted] which had a pricing period that would remain in effect until May After the pricing contract expired, the customer was billed at our Retail Posted Price; as per the signed contract agreementIn good faith, we will honor [redacted] request to have the January 14, delivery rebilled at a rate of [redacted] totaling a credit of [redacted] for that deliveryIn addition, any late fees incurred on the account have been waivedAfter all credits are applied, [redacted] outstanding balance will be [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ?
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com Complaint #***
Roman">Customer was delivered gallons of oil,
approximately year after last deliveryThe Customer has since moved and is
no longer living in the state.
Collection attempts will be discontinued
in respond to this complaint, HOP Energy will offer price per gallon for the last oil delivery and a new contract going forward with a $price per gallon for first delivery
Complaint: ***
I am rejecting this response
because: see attached copy of contract below*** * *** ***[Draft]Saved on: Mon 2/29/2:PM
*** *** ***
*
***
***
Wed 6/10/2:PMHello *** Here is the email to summarize our conversation, and let you know that I am here to answer any additional questions that you may have. Along with dependable automatic delivery and hour emergency service, we also have many payment and service options to choose from. Promotion:First delivery at $per gallon. Pricing :Today's Protected Price: $2.499This is our capped pricing option; meaning you never have to worry about the price of oil going up, but should the price go down, you pay the lower price. The protected fee usually associated with this program has been waived.Service Plans:Silver Plan:This is a comprehensive service plan for those heating their home with a furnace. Included in this plan is an annual tune-up, along with hour emergency service.Gold Plan:This is a comprehensive service plan for those heating their home with a boiler. Included in this plan is an annual tune-up, along with hour emergency service.Additional Service Plans:We also have service plans to cover air conditioning, hot water heaters and oil tanks. Please be sure to ask if we have coverage for your equipment.Payment Options:Preferred Payment Plan:This is our budget plan that allows you to spread your heating oil costs, as well as your service plan costs, into more manageable monthly payments.Net 25:Once an oil delivery is made, or a service is performed, you will have days to pay your invoice in full. Please don't hesitate to call or email me with any questions. Thank you!*** ***
*** *** ***
*** ***
Sincerely,
*** ***
In response to the complaint, a copy of the delivery ticket was scanned and emailed to the customerThe customer does not agree that this delivery was madeIn order to avoid legal action, we will decrease the amount due by 50%The amount owed for the delivery will be dropped from $to $
Complaint: ***
I am rejecting this response because:I did receive this jpeg image of my supposed delivery ticket on
11/09/(almost a year later), although I've have called multiple times about this and have never seen this beforeI also emailed the agent back with the response below, It is not acceptable to suddenly come up with a delivery ticket when it was never given to me in December, nor was a Dece,ber statement and ***'s own website has a December statement missing from my account informationBesides those two factors, the amount of oil consumed in months is unheard of and does not add up: Email I sent to *** ON 11/10/in response to the photo:I NEVER received a bill, nor notice of delivery of this back in December! I NEVER received a statement in the mail and a statement was NEVER on your website as well! I had taken a screen shot of my statements on your website which shows December missing.I have called multiple times in regard to this and this is the first time I am seeing this "delivery ticket", which seems very questionable.This ticket, which just shows up now months later, would have us getting a gallon delivery and then needing another gallon delivery the very next month!!!!!!!! We have lived here for years and that kind of usage in a month is ridiculous! The amounts also don't add up! This is unacceptable and I dont find this "ticket" that I'm finally seeing almost year later to be an acceptable responseIf needed, I will continue this complaint further. I have asked for someone to call me after 2:when I an out of work and have given my cell phone number, however I am always called before then and on my house phone number! I will wait for someone to call after 2:30, so I know how to proceed.It is now days later and I still have not received a phone call
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
The customer received a first fill oil delivery at $2.79/galThe Customer received an information email but did not sign a Capped Pricing contractAs of January 1, 2015, the customer was on a variable rate plan
Complaint: ***
I am rejecting this response because:When I signed up they said that my rate would change with the "market". If the "market" price of oil went down my price would go down. At the time the cash price was about $per gallon for the cash price. Now it is $1.54. So the price went down by 25% and my price with them has not gone down at all. Please see a copy of their web page, note that they say "market" and now they have changed that web page. They lied to me when I signed up saying my price would go down with the market and it never has and from the what they say now, it never will. They have mislead customers to get them to sign up. I signed up in good faith and they had no intention of doing what they promised. I reject their response and hold that they fraudulently represented their "Capped" program as one that floated down with the market. When in fact it is just a fixed price program. They specifically told me "market" not their price. Please see the attached where they say "market" and changed it on their new web page. They misrepresented the program to me to get me to sign up
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business continues to claim that it bears no responsibility for taking roughly twice as long as promised to claim that it had completed work, which work was never actually completed in a workmanlike manner the business's actions were and continue to be in violation of New York State and City home improvement consumer protection laws, as well as statutory and common law relating to fraud, breach of comtract, breach of warranty and various other violations of the lawThese consumer protection and fraud laws exist for the very purpose of preventing the abusive practices of contractors in cases like the present one.The business also damaged parts of the consumer's just-purchased apartment where no work was planned or completedThe business's own employees have indicated that the four-plus month delay was caused in part by another project the business was completing simultaneously on "72nd street." The business's other projects led to unreasonable staffing of the jobsite A vast documentary record has now been compiled and reviewed, containing hundreds of photographs, admissions of fault by the business and its agents and employees, and pleas from the consumer to better staff the job in order to achieve completion by the contracted date (the majority of which were simply ignored by the business)
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
The *** contract will remain in effect as requestedCustomer will need to contact *** to request an oil delivery*** has been contacted and account has been established
The account will be credited $
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Here is our responseThis customer is disputing a delivery made on Dec21, 2014. I emailed the customer with a copy of the delivery showing that the delivery was made