Mr***, let me try to make this as clear as possible for you and make sure I try to answer your complaintsYes we will call customers before we deliver to them when they are on automatic delivery but not to renegotiate their price but rather to make them aware that a delivery is to be made in the next day for such reasons as leaving a gate open, to shut their unit off or maybe to leave the dog inWe also do not do this for the customer to decide weather they want a delivery or not as in the end we assume the responsibility should run out of oilIf your home freezes up due to our negligence we would be the responsible partyAlso your account is continually adjusted to assure maximum deliveries for both partiesI also believe a message was left that we were going to make a delivery to youIn other words if you have pricing with us you need to be on automatic delivery and yes we will let you know we are coming but no we will not redo pricing and or stop your deliveries because of a call, that practice would be a "will call" account and we would not provide pricing to that type of customerAs far as your pricing goes our daily price is not set by the current daily mean so your $a gallon price back in October would have nothing to do with the contract you signed nor the cost of product we purchased on your behalf when you signed your agreementOur prices are set by our corporate office based on many factors that I am sure are just as varied as any other company and or business and done under the same constraints, privacy and parameters that are necessary to stay in businessAt this point I am sorry you are not satisfied with the pricing you agreed to but I will be glad to release you from that contract with no penalties, just let me know and I will see to it
In response to the Customer’s additional questions: the termination fee has been removed and the account is not in collectionsThe service contract was used by the Customer for separate service calls and the annual maintenance on the heating unit was performed at no costThe service plan will remain cancelled as is
Complaint: [redacted] I am rejecting this response because: I would rather keep the contract and overpay the $or so on my next delivery then pay the $feeThe contract was a for Cap Price protection, or the current market rateThe current market rate is $1.69, you are charging 20% over the market rateI will just wait until the contract is over and I will not use [redacted] again Sincerely, [redacted]
In July 2015, [redacted] terminated his COD account with our sister company [redacted] , to sign a CAP plan contract with [redacted] which had a pricing period that would remain in effect until May After the pricing contract expired, the customer was billed at our Retail Posted Price; as per the signed contract agreementIn good faith, we will honor [redacted] request to have the January 14, delivery rebilled at a rate of [redacted] totaling a credit of [redacted] for that deliveryIn addition, any late fees incurred on the account have been waivedAfter all credits are applied, [redacted] outstanding balance will be [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ?
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
in respond to this complaint, HOP Energy will offer price per gallon for the last oil delivery and a new contract going forward with a $price per gallon for first delivery
Revdex.com Complaint #***
Roman">Customer was delivered gallons of oil,
approximately year after last deliveryThe Customer has since moved and is
no longer living in the state.
Collection attempts will be discontinued
Complaint: ***
I am rejecting this response
because: see attached copy of contract below*** * *** ***[Draft]Saved on: Mon 2/29/2:PM
*** *** ***
*
***
***
Wed 6/10/2:PMHello *** Here is the email to summarize our conversation, and let you know that I am here to answer any additional questions that you may have. Along with dependable automatic delivery and hour emergency service, we also have many payment and service options to choose from. Promotion:First delivery at $per gallon. Pricing :Today's Protected Price: $2.499This is our capped pricing option; meaning you never have to worry about the price of oil going up, but should the price go down, you pay the lower price. The protected fee usually associated with this program has been waived.Service Plans:Silver Plan:This is a comprehensive service plan for those heating their home with a furnace. Included in this plan is an annual tune-up, along with hour emergency service.Gold Plan:This is a comprehensive service plan for those heating their home with a boiler. Included in this plan is an annual tune-up, along with hour emergency service.Additional Service Plans:We also have service plans to cover air conditioning, hot water heaters and oil tanks. Please be sure to ask if we have coverage for your equipment.Payment Options:Preferred Payment Plan:This is our budget plan that allows you to spread your heating oil costs, as well as your service plan costs, into more manageable monthly payments.Net 25:Once an oil delivery is made, or a service is performed, you will have days to pay your invoice in full. Please don't hesitate to call or email me with any questions. Thank you!*** ***
*** *** ***
*** ***
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:I did receive this jpeg image of my supposed delivery ticket on
11/09/(almost a year later), although I've have called multiple times about this and have never seen this beforeI also emailed the agent back with the response below, It is not acceptable to suddenly come up with a delivery ticket when it was never given to me in December, nor was a Dece,ber statement and ***'s own website has a December statement missing from my account informationBesides those two factors, the amount of oil consumed in months is unheard of and does not add up: Email I sent to *** ON 11/10/in response to the photo:I NEVER received a bill, nor notice of delivery of this back in December! I NEVER received a statement in the mail and a statement was NEVER on your website as well! I had taken a screen shot of my statements on your website which shows December missing.I have called multiple times in regard to this and this is the first time I am seeing this "delivery ticket", which seems very questionable.This ticket, which just shows up now months later, would have us getting a gallon delivery and then needing another gallon delivery the very next month!!!!!!!! We have lived here for years and that kind of usage in a month is ridiculous! The amounts also don't add up! This is unacceptable and I dont find this "ticket" that I'm finally seeing almost year later to be an acceptable responseIf needed, I will continue this complaint further. I have asked for someone to call me after 2:when I an out of work and have given my cell phone number, however I am always called before then and on my house phone number! I will wait for someone to call after 2:30, so I know how to proceed.It is now days later and I still have not received a phone call
Sincerely,
*** ***
In response to the complaint, a copy of the delivery ticket was scanned and emailed to the customerThe customer does not agree that this delivery was madeIn order to avoid legal action, we will decrease the amount due by 50%The amount owed for the delivery will be dropped from $to $
The customer received a first fill oil delivery at $2.79/galThe Customer received an information email but did not sign a Capped Pricing contractAs of January 1, 2015, the customer was on a variable rate plan
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business continues to claim that it bears no responsibility for taking roughly twice as long as promised to claim that it had completed work, which work was never actually completed in a workmanlike manner the business's actions were and continue to be in violation of New York State and City home improvement consumer protection laws, as well as statutory and common law relating to fraud, breach of comtract, breach of warranty and various other violations of the lawThese consumer protection and fraud laws exist for the very purpose of preventing the abusive practices of contractors in cases like the present one.The business also damaged parts of the consumer's just-purchased apartment where no work was planned or completedThe business's own employees have indicated that the four-plus month delay was caused in part by another project the business was completing simultaneously on "72nd street." The business's other projects led to unreasonable staffing of the jobsite A vast documentary record has now been compiled and reviewed, containing hundreds of photographs, admissions of fault by the business and its agents and employees, and pleas from the consumer to better staff the job in order to achieve completion by the contracted date (the majority of which were simply ignored by the business)
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:When I signed up they said that my rate would change with the "market". If the "market" price of oil went down my price would go down. At the time the cash price was about $per gallon for the cash price. Now it is $1.54. So the price went down by 25% and my price with them has not gone down at all. Please see a copy of their web page, note that they say "market" and now they have changed that web page. They lied to me when I signed up saying my price would go down with the market and it never has and from the what they say now, it never will. They have mislead customers to get them to sign up. I signed up in good faith and they had no intention of doing what they promised. I reject their response and hold that they fraudulently represented their "Capped" program as one that floated down with the market. When in fact it is just a fixed price program. They specifically told me "market" not their price. Please see the attached where they say "market" and changed it on their new web page. They misrepresented the program to me to get me to sign up
Sincerely,
*** ***
The *** contract will remain in effect as requestedCustomer will need to contact *** to request an oil delivery*** has been contacted and account has been established
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Here is our responseThis customer is disputing a delivery made on Dec21, 2014. I emailed the customer with a copy of the delivery showing that the delivery was made
Mr***, let me try to make this as clear as possible for you and make sure I try to answer your complaintsYes we will call customers before we deliver to them when they are on automatic delivery but not to renegotiate their price but rather to make them aware that a delivery is to be made in the next day for such reasons as leaving a gate open, to shut their unit off or maybe to leave the dog inWe also do not do this for the customer to decide weather they want a delivery or not as in the end we assume the responsibility should run out of oilIf your home freezes up due to our negligence we would be the responsible partyAlso your account is continually adjusted to assure maximum deliveries for both partiesI also believe a message was left that we were going to make a delivery to youIn other words if you have pricing with us you need to be on automatic delivery and yes we will let you know we are coming but no we will not redo pricing and or stop your deliveries because of a call, that practice would be a "will call" account and we would not provide pricing to that type of customerAs far as your pricing goes our daily price is not set by the current daily mean so your $a gallon price back in October would have nothing to do with the contract you signed nor the cost of product we purchased on your behalf when you signed your agreementOur prices are set by our corporate office based on many factors that I am sure are just as varied as any other company and or business and done under the same constraints, privacy and parameters that are necessary to stay in businessAt this point I am sorry you are not satisfied with the pricing you agreed to but I will be glad to release you from that contract with no penalties, just let me know and I will see to it
In response to the Customer’s additional questions: the termination fee has been removed and the account is not in collectionsThe service contract was used by the Customer for separate service calls and the annual maintenance on the heating unit was performed at no costThe service plan will remain cancelled as is
Complaint: [redacted] I am rejecting this response because: I would rather keep the contract and overpay the $or so on my next delivery then pay the $feeThe contract was a for Cap Price protection, or the current market rateThe current market rate is $1.69, you are charging 20% over the market rateI will just wait until the contract is over and I will not use [redacted] again Sincerely, [redacted]
In July 2015, [redacted] terminated his COD account with our sister company [redacted] , to sign a CAP plan contract with [redacted] which had a pricing period that would remain in effect until May After the pricing contract expired, the customer was billed at our Retail Posted Price; as per the signed contract agreementIn good faith, we will honor [redacted] request to have the January 14, delivery rebilled at a rate of [redacted] totaling a credit of [redacted] for that deliveryIn addition, any late fees incurred on the account have been waivedAfter all credits are applied, [redacted] outstanding balance will be [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ?
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
in respond to this complaint, HOP Energy will offer price per gallon for the last oil delivery and a new contract going forward with a $price per gallon for first delivery
Revdex.com Complaint #***
Roman">Customer was delivered gallons of oil,
approximately year after last deliveryThe Customer has since moved and is
no longer living in the state.
Collection attempts will be discontinued
Complaint: ***
I am rejecting this response
because: see attached copy of contract below*** * *** ***[Draft]Saved on: Mon 2/29/2:PM
*** *** ***
*
***
***
Wed 6/10/2:PMHello *** Here is the email to summarize our conversation, and let you know that I am here to answer any additional questions that you may have. Along with dependable automatic delivery and hour emergency service, we also have many payment and service options to choose from. Promotion:First delivery at $per gallon. Pricing :Today's Protected Price: $2.499This is our capped pricing option; meaning you never have to worry about the price of oil going up, but should the price go down, you pay the lower price. The protected fee usually associated with this program has been waived.Service Plans:Silver Plan:This is a comprehensive service plan for those heating their home with a furnace. Included in this plan is an annual tune-up, along with hour emergency service.Gold Plan:This is a comprehensive service plan for those heating their home with a boiler. Included in this plan is an annual tune-up, along with hour emergency service.Additional Service Plans:We also have service plans to cover air conditioning, hot water heaters and oil tanks. Please be sure to ask if we have coverage for your equipment.Payment Options:Preferred Payment Plan:This is our budget plan that allows you to spread your heating oil costs, as well as your service plan costs, into more manageable monthly payments.Net 25:Once an oil delivery is made, or a service is performed, you will have days to pay your invoice in full. Please don't hesitate to call or email me with any questions. Thank you!*** ***
*** *** ***
*** ***
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:I did receive this jpeg image of my supposed delivery ticket on
11/09/(almost a year later), although I've have called multiple times about this and have never seen this beforeI also emailed the agent back with the response below, It is not acceptable to suddenly come up with a delivery ticket when it was never given to me in December, nor was a Dece,ber statement and ***'s own website has a December statement missing from my account informationBesides those two factors, the amount of oil consumed in months is unheard of and does not add up: Email I sent to *** ON 11/10/in response to the photo:I NEVER received a bill, nor notice of delivery of this back in December! I NEVER received a statement in the mail and a statement was NEVER on your website as well! I had taken a screen shot of my statements on your website which shows December missing.I have called multiple times in regard to this and this is the first time I am seeing this "delivery ticket", which seems very questionable.This ticket, which just shows up now months later, would have us getting a gallon delivery and then needing another gallon delivery the very next month!!!!!!!! We have lived here for years and that kind of usage in a month is ridiculous! The amounts also don't add up! This is unacceptable and I dont find this "ticket" that I'm finally seeing almost year later to be an acceptable responseIf needed, I will continue this complaint further. I have asked for someone to call me after 2:when I an out of work and have given my cell phone number, however I am always called before then and on my house phone number! I will wait for someone to call after 2:30, so I know how to proceed.It is now days later and I still have not received a phone call
Sincerely,
*** ***
In response to the complaint, a copy of the delivery ticket was scanned and emailed to the customerThe customer does not agree that this delivery was madeIn order to avoid legal action, we will decrease the amount due by 50%The amount owed for the delivery will be dropped from $to $
The customer received a first fill oil delivery at $2.79/galThe Customer received an information email but did not sign a Capped Pricing contractAs of January 1, 2015, the customer was on a variable rate plan
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business continues to claim that it bears no responsibility for taking roughly twice as long as promised to claim that it had completed work, which work was never actually completed in a workmanlike manner the business's actions were and continue to be in violation of New York State and City home improvement consumer protection laws, as well as statutory and common law relating to fraud, breach of comtract, breach of warranty and various other violations of the lawThese consumer protection and fraud laws exist for the very purpose of preventing the abusive practices of contractors in cases like the present one.The business also damaged parts of the consumer's just-purchased apartment where no work was planned or completedThe business's own employees have indicated that the four-plus month delay was caused in part by another project the business was completing simultaneously on "72nd street." The business's other projects led to unreasonable staffing of the jobsite A vast documentary record has now been compiled and reviewed, containing hundreds of photographs, admissions of fault by the business and its agents and employees, and pleas from the consumer to better staff the job in order to achieve completion by the contracted date (the majority of which were simply ignored by the business)
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:When I signed up they said that my rate would change with the "market". If the "market" price of oil went down my price would go down. At the time the cash price was about $per gallon for the cash price. Now it is $1.54. So the price went down by 25% and my price with them has not gone down at all. Please see a copy of their web page, note that they say "market" and now they have changed that web page. They lied to me when I signed up saying my price would go down with the market and it never has and from the what they say now, it never will. They have mislead customers to get them to sign up. I signed up in good faith and they had no intention of doing what they promised. I reject their response and hold that they fraudulently represented their "Capped" program as one that floated down with the market. When in fact it is just a fixed price program. They specifically told me "market" not their price. Please see the attached where they say "market" and changed it on their new web page. They misrepresented the program to me to get me to sign up
Sincerely,
*** ***
The account will be credited $
The *** contract will remain in effect as requestedCustomer will need to contact *** to request an oil delivery*** has been contacted and account has been established
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Here is our responseThis customer is disputing a delivery made on Dec21, 2014. I emailed the customer with a copy of the delivery showing that the delivery was made