Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would
point out however that I had paid the full amount, and I have the cancelled check to prove it, so the offer to "refund" the $is disingenuous
*** Greene
Sincerely,
*** Greene
Revdex.com Complaint #***
Acct #***
In response
to Revdex.com Complaint #***, the last oil delivery of gallons will be
re-billed at $per gallon. The
Customer’s account has been terminated per his request
The customer signed up on October 15, 2015. The Cap price of the signed contract is $2.34/gal and the last two deliveries were made at $1.69/ppg. The Customer has received a lower price as the contract statesThe Service contract has been removed from the account as requested
Complaint: ***
I am rejecting this response because: As per the
agreement "If our prevailing retail price for home heating oil drops below
the Capped Price during the Pricing Period then you will pay our prevailing
retail price for home heating oil." The market price was $when they
delivered my home heating oil and charged me $a gallonIt is unfair that
I am obligated to adhere to the agreement by paying a $termination fee,
while they are not obligated to provide home heating oil at a reasonable market
price as written in the contractThis is called price gouging and is illegal and unethical
If they will not waive the $termination fee it does not make sense for me
to pay it, as I would be paying MORE in a termination fee, then I would be for
their overpriced heating oil as the heating season is just about overIn
regards to the $per gallon price I receivedOriginally I was verbally
promised a price of $a gallon on my first delivery, they actually charged
me $1.49, a $increase from what was agreed upon
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:Date Sent: 12/2/11:19:AM Complaint: *** I am rejecting this response because: Thank you-the liner was installedI would like to be reimbursed for the furnace visit as well as my chimney cleaning (see the previous emails)If the liner was installed properly when it was promised I wouldn't have had to pay out over $to get my furnace back up and workingI feel very duped by this companyIf I never had any issues with the furnace stopping I would have never know that the liner was never installedThe contractor who installed the liner a few weeks ago said that this wasn't the first time he had to go out to a home to correct this exact same problemSincerely, *** ***
Sincerely,
*** ***
Revdex.com Complaint #***
Account #
The customer did not sign a Capped price agreementThe Customer is on a variable rate which fluctuates dailySix (6) oil deliveries were made between February, and December 31, The Customer has been charged varying rates between $per
gallon up to $gallon
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Not really happy but I want this done and finishedThe company is a complete scam and I feel entirely taken advantage of because I am a woman
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: you're not acknowledging my concern or addressing the real issue No where on your website, in the contract that was provided, or during the phone conversation to become a client or have an oil delivery did it state you would come into my home and have a truck driver inspect the tankNor did you advise that you have the right to refuse oil deliveryI have a small child (toddler) in the house and you left me no options for heat after taking days to get here then declining deliveryThis is New England our outcome could've been much worse because of your failure to communicate your company's policy You left me without oil until the following Monday, your company's solution- go get diesel and $to replace an oil tank that wasn't leakingI took time away from work, I had to have other companies come out an inspect the tank for a 5th time and then wait days for an oil delivery The lack of competence and communication in your marketing material contracts and member facing platforms cost meI want the money I spent on oil and to have another opinion reimbursed and your marketing material member facing platforms and contracts updated to advise all consumers that truck drivers enter your home to inspect the tank.
Sincerely,
*** ***
January 5,
Revdex.com Complaint #***
Customer #***
In response
to the Customer’s complaint regarding the capped pricing plan, an early
termination fee will apply. The
customer is receiving the lowest price based on the company’s prevailing price
The “market" is the average of
full service, COD and new customer first fill pricingThe customer will
not receive the COD pricing as this is a full service company
The Capped Pricing plan expired on January 31, The customer is responsible for cancelling Automatic Delivery, as it states within the pricing contractCustomer was offered payment options and a new low Capped Pricing plan
Complaint: ***
I am rejecting this response because:The
October delivery was a one-time promotional pricing at $1.699, not *** retail
pricingThe January 28, delivery, coincidentally or not, was priced at
$within a day of when I made my complaint to the Revdex.com. Regardless, you still not have addressed the
fact that the *** salesman lead me to believe that ***’s retail pricing was
aligned with *** for which I was told yes it wasTHAT WAS A CLEAR MISREPRESENTATION
It would
have made zero sense for a customer like me to be paying up to a $per
gallon premium solely for auto-deliveryAs I told the *** salesman when we spoke in
August, I had happily been using *** for years without issue after poor pricing
experiences with ***. I am not on a
budget plan. I pay my bill immediately
upon receipt
At this
point I simply want my oil delivery contract immediately terminated without
being charged a pro rated early termination fee. I will eat the $plus for which I overpaid
for oil deliveries under this agreement from August until now.
On
another note, as part of my dealings with *** on this oil delivery contract, I
was offered and paid for a *** service contract at $with no mention of the
face value being $498.95. You can
imagine my concern when that bill was receivedIt left me very concerned of
***’s attempting to auto-renew me next season at a higher than agreed to or
non-discounted rate of $498.95. *** not mentioning this in our email
discussions was clearly an attempt to bait a customer without full disclosure. Since I did pay and enter into this ***
service contract at inception, I expect this to run until 08/31/without
reprisal
Sincerely,
*** ***
In response to the Rejection Response received, the customer will be terminated without an Early Termination FeeThe Boiler contract will be cancelled as wellThe Customer has received the free annual maintenance provided by the contract and the Account has been placed on a Delivery Stop
Complaint: ***
I am rejecting this
response because:The issues have continued after this last adjustmentI have again asked to have a note put on my account not to deliver oil with no response but a hang up on my voicemail.Jiat like last month, I again paid my bill the day it was due yet it didn't post until 6:00am the next dayI am sure this will result a late charge due to their system issues and not my failure to pay on time.I have a cap contract however their pricing continues to be much higher than the other local companiesLast delivery I was charged 1.99/gallon while the local average was 1.59/gallonI believe that this price gouging due to the rapidly dropping price of oil. I do not trust this company or their business practices I do not want them on my property again and I again am requesting to be released from this contract without penalty
Sincerely,
*** ***
Ok will doSorry the usual procedure would be to fix a problem when we are called out for service but I guess we misunderstood your callI will have some one from Corporate call you
Complaint: ***
I am rejecting this response because:Date Sent: 3/10/3:06:PM Complaint: ***I am rejecting this response because: As per the agreement "If our prevailing retail price for home heating oil drops below the Capped Price during the Pricing Period then you will pay our prevailing retail price for home heating oil." The market price was $when they delivered my home heating oil and charged me $a gallonIt is unfair that I am obligated to adhere to the agreement by paying a $termination fee, while they are not obligated to provide home heating oil at a reasonable market price as written in the contractThis is called price gouging and is illegal and unethicalIf they will not waive the $termination fee it does not make sense for me to pay it, as I would be paying MORE in a termination fee, then I would be for their overpriced heating oil as the heating season is just about overIn regards to the $per gallon price I receivedOriginally I was verbally promised a price of $a gallon on my first delivery, they actually charged me $1.49, a $increase from what was agreed upon Sincerely,*** ***
***
*** ***
From: *** *** ***] Sent: Tuesday, March 07, 3:PM To: *** Subject: *** *** *** ** *** Per our conversation today, please send this information as additional response to our customer. To remove an inquiry from a borrower’s credit history two letters will need to be written: One from the borrower and one from the company who pulled the report Below, I have listed what information needs to be included in each letter Borrower’s letter must state: Their name, SSN, they must acknowledge that a report was pulled in error, date the credit report was pulled, and the name of the company that pulled itCreditor’s letter must state: Their name, the name and SSN of the borrower, they must state that they pulled a report in error, and the date of the pull Once the letter is completed it must have an actual handwritten signature on itThe last step is to fax it to our Cons*** *** *** ** *** Both letters will also need to state which bureaus the inquiries should be removed from Once the process has been completed, the borrower will receive a letter in the mail, with the results of the requestThis process can take up to days to complete Thank you, *** *** ** *** Customer Service Manager *** *xpress *** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would
point out however that I had paid the full amount, and I have the cancelled check to prove it, so the offer to "refund" the $is disingenuous
*** Greene
Sincerely,
*** Greene
Revdex.com Complaint #***
Acct #***
In response
to Revdex.com Complaint #***, the last oil delivery of gallons will be
re-billed at $per gallon. The
Customer’s account has been terminated per his request
The customer signed up on October 15, 2015. The Cap price of the signed contract is $2.34/gal and the last two deliveries were made at $1.69/ppg. The Customer has received a lower price as the contract statesThe Service contract has been removed from the account as requested
In response to the Rejection, the account has been terminated and the balance is owed
In response to the Customer’s complaint, we have reviewed the account and determined that a refund of the $will be processed
Complaint: ***
I am rejecting this response because: As per the
agreement "If our prevailing retail price for home heating oil drops below
the Capped Price during the Pricing Period then you will pay our prevailing
retail price for home heating oil." The market price was $when they
delivered my home heating oil and charged me $a gallonIt is unfair that
I am obligated to adhere to the agreement by paying a $termination fee,
while they are not obligated to provide home heating oil at a reasonable market
price as written in the contractThis is called price gouging and is illegal and unethical
If they will not waive the $termination fee it does not make sense for me
to pay it, as I would be paying MORE in a termination fee, then I would be for
their overpriced heating oil as the heating season is just about overIn
regards to the $per gallon price I receivedOriginally I was verbally
promised a price of $a gallon on my first delivery, they actually charged
me $1.49, a $increase from what was agreed upon
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:Date Sent: 12/2/11:19:AM Complaint: *** I am rejecting this response because: Thank you-the liner was installedI would like to be reimbursed for the furnace visit as well as my chimney cleaning (see the previous emails)If the liner was installed properly when it was promised I wouldn't have had to pay out over $to get my furnace back up and workingI feel very duped by this companyIf I never had any issues with the furnace stopping I would have never know that the liner was never installedThe contractor who installed the liner a few weeks ago said that this wasn't the first time he had to go out to a home to correct this exact same problemSincerely, *** ***
Sincerely,
*** ***
Sorry about the confusion, you are all set balance is $Two accounts got mixed up*** *** **
Revdex.com Complaint #***
Account #
The customer did not sign a Capped price agreementThe Customer is on a variable rate which fluctuates dailySix (6) oil deliveries were made between February, and December 31, The Customer has been charged varying rates between $per
gallon up to $gallon
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Not really happy but I want this done and finishedThe company is a complete scam and I feel entirely taken advantage of because I am a woman
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: you're not acknowledging my concern or addressing the real issue No where on your website, in the contract that was provided, or during the phone conversation to become a client or have an oil delivery did it state you would come into my home and have a truck driver inspect the tankNor did you advise that you have the right to refuse oil deliveryI have a small child (toddler) in the house and you left me no options for heat after taking days to get here then declining deliveryThis is New England our outcome could've been much worse because of your failure to communicate your company's policy You left me without oil until the following Monday, your company's solution- go get diesel and $to replace an oil tank that wasn't leakingI took time away from work, I had to have other companies come out an inspect the tank for a 5th time and then wait days for an oil delivery The lack of competence and communication in your marketing material contracts and member facing platforms cost meI want the money I spent on oil and to have another opinion reimbursed and your marketing material member facing platforms and contracts updated to advise all consumers that truck drivers enter your home to inspect the tank.
Sincerely,
*** ***
January 5,
Revdex.com Complaint #***
Customer #***
In response
to the Customer’s complaint regarding the capped pricing plan, an early
termination fee will apply. The
customer is receiving the lowest price based on the company’s prevailing price
The “market" is the average of
full service, COD and new customer first fill pricingThe customer will
not receive the COD pricing as this is a full service company
The Capped Pricing plan expired on January 31, The customer is responsible for cancelling Automatic Delivery, as it states within the pricing contractCustomer was offered payment options and a new low Capped Pricing plan
Complaint: ***
I am rejecting this response because:The
October delivery was a one-time promotional pricing at $1.699, not *** retail
pricingThe January 28, delivery, coincidentally or not, was priced at
$within a day of when I made my complaint to the Revdex.com. Regardless, you still not have addressed the
fact that the *** salesman lead me to believe that ***’s retail pricing was
aligned with *** for which I was told yes it wasTHAT WAS A CLEAR MISREPRESENTATION
It would
have made zero sense for a customer like me to be paying up to a $per
gallon premium solely for auto-deliveryAs I told the *** salesman when we spoke in
August, I had happily been using *** for years without issue after poor pricing
experiences with ***. I am not on a
budget plan. I pay my bill immediately
upon receipt
At this
point I simply want my oil delivery contract immediately terminated without
being charged a pro rated early termination fee. I will eat the $plus for which I overpaid
for oil deliveries under this agreement from August until now.
On
another note, as part of my dealings with *** on this oil delivery contract, I
was offered and paid for a *** service contract at $with no mention of the
face value being $498.95. You can
imagine my concern when that bill was receivedIt left me very concerned of
***’s attempting to auto-renew me next season at a higher than agreed to or
non-discounted rate of $498.95. *** not mentioning this in our email
discussions was clearly an attempt to bait a customer without full disclosure. Since I did pay and enter into this ***
service contract at inception, I expect this to run until 08/31/without
reprisal
Sincerely,
*** ***
In response to the Rejection Response received, the customer will be terminated without an Early Termination FeeThe Boiler contract will be cancelled as wellThe Customer has received the free annual maintenance provided by the contract and the Account has been placed on a Delivery Stop
Complaint: ***
I am rejecting this
response because:The issues have continued after this last adjustmentI have again asked to have a note put on my account not to deliver oil with no response but a hang up on my voicemail.Jiat like last month, I again paid my bill the day it was due yet it didn't post until 6:00am the next dayI am sure this will result a late charge due to their system issues and not my failure to pay on time.I have a cap contract however their pricing continues to be much higher than the other local companiesLast delivery I was charged 1.99/gallon while the local average was 1.59/gallonI believe that this price gouging due to the rapidly dropping price of oil. I do not trust this company or their business practices I do not want them on my property again and I again am requesting to be released from this contract without penalty
Sincerely,
*** ***
Ok will doSorry the usual procedure would be to fix a problem when we are called out for service but I guess we misunderstood your callI will have some one from Corporate call you
Complaint: ***
I am rejecting this response because:Date Sent: 3/10/3:06:PM Complaint: ***I am rejecting this response because: As per the agreement "If our prevailing retail price for home heating oil drops below the Capped Price during the Pricing Period then you will pay our prevailing retail price for home heating oil." The market price was $when they delivered my home heating oil and charged me $a gallonIt is unfair that I am obligated to adhere to the agreement by paying a $termination fee, while they are not obligated to provide home heating oil at a reasonable market price as written in the contractThis is called price gouging and is illegal and unethicalIf they will not waive the $termination fee it does not make sense for me to pay it, as I would be paying MORE in a termination fee, then I would be for their overpriced heating oil as the heating season is just about overIn regards to the $per gallon price I receivedOriginally I was verbally promised a price of $a gallon on my first delivery, they actually charged me $1.49, a $increase from what was agreed upon Sincerely,*** ***
***
*** ***
From: *** *** ***] Sent: Tuesday, March 07, 3:PM To: *** Subject: *** *** *** ** *** Per our conversation today, please send this information as additional response to our customer. To remove an inquiry from a borrower’s credit history two letters will need to be written: One from the borrower and one from the company who pulled the report Below, I have listed what information needs to be included in each letter Borrower’s letter must state: Their name, SSN, they must acknowledge that a report was pulled in error, date the credit report was pulled, and the name of the company that pulled itCreditor’s letter must state: Their name, the name and SSN of the borrower, they must state that they pulled a report in error, and the date of the pull Once the letter is completed it must have an actual handwritten signature on itThe last step is to fax it to our Cons*** *** *** ** *** Both letters will also need to state which bureaus the inquiries should be removed from Once the process has been completed, the borrower will receive a letter in the mail, with the results of the requestThis process can take up to days to complete Thank you, *** *** ** *** Customer Service Manager *** *xpress *** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
** ***