All Time TVs Inc.

These guys gave me six year warranty for the price of three years Never sent the policy Now out of business Crooks!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
It is similar response I am getting with no resolutionI am surprised about your business modelHow can you make customer suffer without any of his faultYou had delivered defective product and keeping my money as wellIts almost two months alreadyMy money must be returned without any delay.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
AlltimeTVs is still saying the claim is pending with Fedex (their internal matter/process) and not providing any date of refund (I had paid insurance amount also along with price)However, it is case of damaged TV delivered at first place so why do I need to suffer more from their internal process delaysThey were not able to deliver the right TV at first place so they must refund my amount without any delays
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I purchased a Sharp LC-70LE847U FROM ALL TIME TVs 6/**/12 WITH A 5 YEAR WARRANTY. YESTERDAY TV WORKED FINE, TODAY NO POWER. IT IS NOT THE CORDS, MY RESIDENCE IS SURROUND SOUND AND ALL STEREOs AND TVs ARE CONNECTED BY EXPERT AND THERE IS NO WAY CORDS CAN COME LOOSE THE WAY IT WAS INSTALLED. I CAN NOT REACH THE COMPANY TO REPORT. [redacted]
THANK YOU

Revdex.com:At this time, I have not been contacted by All Time TVs Inc. regarding complaint ID [redacted].Sincerely,[redacted]

The claim is still open with FedEx.
As per our policy, the refund will be processed when FedEx approves and pays the damage claim.
Thanks, have a great day.
All Time TVs

We are trying to get to the bottom of the matter with FedEx, we will investigate further and get back to the customer.
Have a nice day,
All Time TVs Inc

Review: I had initially purchased a camera advertised for $388. Days later I was receiving voice messages telling me to call the store. I finally did, and the person, [redacted], said he needed to verify my address. I confirmed then hold me I purchased an "imported" product. After much negative talk about my purchase and much convincing I decided to pay an extra $120 for a USA model. Later that same day spoke with a rep and was placed on hold until they closed. The following morning I called [redacted] back to cancel my order. He tried to throw in a camera case and memory card. I refused and let him know I wanted to cancel the order. On their website it clearly says they charge 2.5% to cancel orders. [redacted] tells me that if I cancel he will have to charge me 3%, twenty dollars, his exact words. Knowing it was more than listed on their site I agreed just to get our conversation over with. [redacted] says, "no problem, we will charge you $20 and cancel your order." About an hour later I get an email from them telling me my refund was successful. However, the refund was only $20. A few hours after that I receive another email telling me my camera has shipped. Immediately I call the store. [redacted], I know his voice now, tells me "too late, it's already shipped." I remind him that he himself canceled it and told me about the 3% cancelation fee. He puts me on hold for a while then tells me he'll call later and hangs up. I have not heard from digital monster since. I call and am transferred and placed on hold for up to one hour every time. I know there was no communication problem because I repeatedly refused his free offers in order to cancel my order at an even higher percent than stated.Desired Settlement: I would like a full refund and for this company to stop their bait and switch tactics.

Business

Response:

We spoke to the customer and he agreed to withdraw the complaint if we refunded him, which we will do as soon as we receive the returned merchandise.

Thanks, have a great weekend!

Review: I filled an internet order that their website accepted and which I paid for by PayPal in the amount of $4,496.99.

After this money was transferred, one of their salesmen called me and lied to me on several items saying

needed goods and services which I did not need and which were ridiculously over priced.

He told me the wall mount I had ordered was too light for this TV, when their website states it will handle

175 pounds and the TV only weighs 68 pounds.

he told me that standard HDMI cables would not work for the TV, which was a lie.

The last straw was that, although this item had free shipping, I needed to pay $209.00 for insurance.

In total, the additional charges came to $700.80, which they requested I pay by PayPal.

I have refused that charge.Desired Settlement: They can either adhere to the original agreement and ship the things I ordered for the price their

website setor they can cancel the order and refund my PayPal in full.

Personally I would prefer that the cancel as I have no desire to deal with this company.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a 72 " Samsung Smart tv along with a extra warrant contract with the purchase. I ave contacted the dealer several times both by phone and email. I have yet to receive the warranty I purchased together with the tv which of course was promised to be delivered at the time of of the purchase. I have been asked for the order number which I do not have as it was stored on a computer that I no longer have. I have referred them to the credit charge transaction which I do have but still have not received the warranty. When referred to the warranty company they said there was no contract without an order number. Meanwhile I do not have the warranty on a purchase I made a year agonr do I have the approximately $400 that was paid for the contract.Desired Settlement: Produce the warranty contract or refund the purchase price.

Review: On January *, 2014 my wife and I placed a purchase through alltimetvs.com for a 60" Samsung TV UN60F7500(Order number [redacted]). As per policy a follow up phone call came to me January [redacted] at which point I added a 5 year extended warranty. A new receipt was sent out January [redacted], 2014 after speaking with salesman [redacted]. On January **, 2014 an email was received that stated our order was cancelled and no reason was given. We then called the company and after being on hold for roughly 1.5 hours got to speak with someone that said they ran out of the TV and would be receiving more (this after their guarantee is that if on their website they have it and them confirming our purchase with me 1/*/14). They said once more were received they would honor our contract and ship the TV. For roughly two weeks we heard nothing and again called the office. Despite being number one on hold, it took over an hour before we got to speak with a customer service representative. They assured us the TVs were still on back order and it should only be another week. Again two weeks went by and we called again, again waiting almost an hour to speak with someone. They said that due to weather the TVs were delayed and that there should be no issue. in fact they gave us the contact name of [redacted] at their company and said we can email him anytime for updates. This past week, after still nothing from the company, my wife sent an email to that agent stating we were very dissatisfied and would notify the Better Business Beaureu if we were not contacted and guaranteed in writing we would recive the TV we were promised. We have heard no reply so I am notifying you not only of their terrible customer service and contact issues but of their reneging on a confirmed order.Desired Settlement: I feel the business has the responsibility to own up to their failure, to explain to us why there has been such a breakdown and why it is so difficult to contact them, and that they honor our purchase. If they no longer have that TV then the Samsung UN60F8100 could be substituted as it is most similar.

These guys gave me six year warranty for the price of three years. Never sent the policy. Now out of business. Crooks!!

Review: I placed an order with "all time tv's" and they charged two different cards taking a totaling $1956.00. They said they cannot send me the tv due to the shipping address is different from the billing address. At that time they said they will refund the money to me. The tv order was placed 10/**/13 and it cleared my account on 11/*/13. I've spoke to several [redacted]s after being told by [redacted] ([redacted])"to take my money and go somewhere else" and got the run around about my refund. [redacted] was upset because he ask me to do a money transfer through my bank and told him I didn't feel comfocartable doing that. I called again today and was told to call my bank because they no longer have my money but my bank has not received a refund from them.Desired Settlement: I would like my full refund

Business

Response:

This customer disputed the charge through her credit card company, and we have accepted the chargeback.

Have a great day.

Review: I purchased a 46 inch Samsung 3D LED slim smart television with a 3 year warranty. I purchased this television in 2013 and the television is not working at all. I have tried to contact this business and the number is no longer in business. I have tried looking for an alternate number for this business with no results. I contacted Samsung to have the television repaired since it was under warranty with All Time TVs for 3 years and Samsung informed me that they can not honor the warranty since I did not buy the television from Samsung directly. Now I have a 3 year warranty which ends on 07/**/2016 and I am not able to watch the television at all. Samsung informed me that I would have to pay for the repair out of pocket, which I find completely and utterly wrong that even though I have a warranty through All Time TVs for the Samsung television that Samsung will not honor that. I was and am completely upset that I have a television that I can not watch or use because All Time TVs went out of business. Now I have a television that doesn't work.Desired Settlement: I would like to have Samsung honor the warranty that I have from All Time TVs and repair my television at no cost to me. If not then I would like my money back that I paid when I bought the television.

I ordered a Samsung Smart TV 46" in Dec. 2012, still great. I avg. 40+hrs. No problem with customer service or TV to this day.

Review: I purchased a Sony receiver from them and talked in length about making sure this was a brand new product and the quality of they're products.

The salesman named [redacted] sounded so trustworthy and reassuring that they're Company has a excellent rating with Revdex.com and not aware of any negative complaints against the Company.

I received the receiver promptly, packaging was secure, box looked like it had not been opened or tampered with, however after hooking up all the speakers and inputs and power supply it would not go into the set-up menu. I called immediately to the Company I purchased the receiver from which was Alltimetv's.com and they were not willing to assist me at all, would not take the product back or exchange it for another new product since it was less than 14 days since purchase and/or receiving. The Company wants me to contact Sony about the product. I did contact Sony and they tried to assist me over the phone and were unable to get into the set-up menu, I rebooted the receiver several times and could not get it to work properly. I also went thru the menu on my Samsung TV which this receiver is connected to and could not find the receiver code on they're set-up. So I will still have a problem with this receiver. Sony said it definitely was defective. I feel this Company buys products that have defects and wants the Consumers to go thru the manufacturer for replacement.Desired Settlement: I would like Alltimetv's.com to send me a return label or set-up a pickup from the delivery Company they used to send this receiver and refund my American Express card the total amount of $709.00.

Business

Response:

This is a brand- new factory-sealed item, backed by the manufacturer with a Sony 5-year warranty. We don't manufacturer this product, we simply buy them and sell them to customers. Our policy on our site is very clear - you need to go through your manufacturer (Sony) warranty which came with the receiver. Sony will stand behind the product and replace it if there is a manufacturer defect. That the customer had no patience to go through the regular accepted channels - he didn't want to wait for Sony to send him a new one or fix their factory defect - and he purchased a different one elsewhere - is not our responsibility. Internet merchants across the board routinely have this policy when they sell brand-new, factory sealed merchandise that comes with manufacturer warranties.

Thanks for your time.

Review: This company advertises products with "Free Shipping" included in their online ads, AND in the shopping cart. I can provide you a screenshot if necessary. Several days after placing the order, I received a call for confirmation. Great. However, my $589 purchase had suddenly become $628. And why? Well, they call it a "Mandatory Insurance Charge"... which in reality is the cost to ship and insure this product. So, they're advertising free shipping, then adding the shipping back in on some back door handling fee. It was too late for me now to re-order this product from another supplier, but BUYER BEWARE. This company is not up front on their "Free Shipping" policy. Yes, it is buried somewhere in their terms and conditions. When I questioned the individual on the phone "what percentage of your clientele actually read those terms and conditions prior to clicking I Agree" he said "Probably very low". In fact, why would you - it's clearly displayed "Free Shipping".

I will never buy from this company again - nor should anyone else. If they'll lie this blatantly on the front end of an order, then why wouldn't they lie when you have trouble?Desired Settlement: The only way I will feel vindicated is if the company credits back the $39 "Mandatory Insurance / Handling" charge on my purchase. Otherwise, I'd like for others to be aware of this scam policy.

Business

Response:

Hello,

The customer was informed about the the mandatory insurance (which is clearly stated in our shipping policy page) BEFORE his credit card was charged.

Review: I purchased a TV, Blue Ray DVD and 2 HDMI cables from them on 08/**/2013 I was sold a White Glove Delivery and charged for handling and Insurance. I was told a speedy delivery and TV will be setup in my living room and out of the BOX. I received the TV on 08/**/2013 so much for a speedy delivery and the delivery guys say that its a normal delivery service and laugh when I said White Glove delivery, they only took the top box off and plug the TV to make sure it comes on and left. I had to cancel my Costa Rica trip last month because I did not want to miss the TV delivery. I tried contacting the seller Via email multiple times and never got a response so I called Expedia and canceled my trip and lost $115 for my trip. As soon as I put a dispute on my credit card some one called from their office and we spoke for more than 45 minutes over the phone arguing back and forth. finally we came to an agreement that the seller will refund 50 to my credit card and send me a $100 restaurant gift certificate. After few day I received both credit but to find out in order to use the $100 gift certificate I have to spend $200. I have been trying to get a hold of some one at their office and not response, they are closed for a religious reasons. Also the TV still sitting in the BOX in my living room so I decide to plus it in and see if it really works and noticed that the panel has white pixels and does not distribute light correctly. I have tried several times Via Email to get a hold of some one but no luck. Now I am stuck with a bad TV Unit and also charged for something I never received. this is a shady way to due business. hope some one can help.Desired Settlement: I just want a complete refund and I have spend so much time and effort try to resolve this issue as nicely as possible but it is impossible from the sellers side.

Business

Response:

We do not have any records of any emails from this customer since we resolved his issues back in August and credited him the $50 and sent him the $100

gift card. The customer was satisfied with our service at the time, and indicated as much by accepting the credit and gift card without further complaints.

Review: I ordered a BRAND NEW Samsung 55" 8 series LED 240Mhz 3D, tv from All Times TVs as advertised. What I got through FedEx was an opened and after market sealed box with a tv that had all the packaging Styrofoam broken. I refused to sign and accept since it was not new as mentioned by All Times Tvs. I got to speak to the owner whom was extremely rude and kept on telling me to accept the tv. I declined. The owner since has not credited my credit card. I sent him photos of the opened tv box and he still refused to take responsibility for such a bad product. (The FedEx employees had never seen such bad packaging themselves). I can’t believe this place is still in business!!!Desired Settlement: This business should refund my credit card and should not charge me shipping charges both ways and a 15% re-stocking fee. Imagine if this would of happened to any of his family members. Would he be happy to receive a bad packaged, after market sealed, item once he ordered it brand new and then get charged shipping and re-stocking fees. He would not like it!!!

Business

Response:

The customer was shipped a BRAND NEW, FACTORY SEALED 55" Samsung TV. The TV was shipped via FedEx on 5/**. Tracking number and a delivery date was sent to customer immediately. FedEx tried to deliver 2-3 times, each time unsuccessfully. Bear in mind that when FedEx is unable to deliver to a customer, it gets unloaded off the truck at the end of the day, and reloaded the next day. This happened 4-6 times over a few day period. At some point, the customer apparently arranged on his own to go to the FedEx facility because he couldn't arrange to be home during the drivers' routes. The TV box had extra tape on it and the box had the wear-and-tear as to be expected from a box that went on and off the truck 6 times. Had the customer arranged to be there to accept the delivery during one of the pre-arranged delivery attempts, the box would not have gotten beaten up.

We have no problem refunding him in full, but only after we settle our damage claim with FedEx, as per our policy. The customer was informed as such. The FedEx damage claim is in process, and the customer will be refunded once the claim settlement is finalized.

Review: All Time Tv Inc. hosts and sells it's products through Alltimetvs.com. On their website they advertise the feature of price match guarantee for competing business and asks the clients to just provide a link to the same product and they will price match to that price. On Wednesday November [redacted], 2013, after doing searches for presents for my family I happen on there website and saw the advertisement. I had saw a deal earlier on [redacted] that was advertising the LG 55" LA7400 TV for $900.00 and on Alltimetvs's website they had it for $1,189.00. After reading their price match guarantee, I decided to make the order through them. I signed up for a new account and proceeded to provide all relevant information including: Billing, Shipping, and Credit Card information. About an hour after I made the purchase someone from their office gave me a call stating that they could not honor the Price Match guarantee. I asked them why because it is the same product and they told me that that price is impossible because if they sell it at that price it would be "Below Cost" for them. They continued to provide me with the excuse that the product is refurbished and theirs is brand new so because of this they cannot price match a "different product". I told them on the website it does not state that it's a refurbished product, but instead it is a new product complete with Manufacturers warranty. They said sorry and that they cannot price match.

Now I understand the concept of selling at a loss and no wants that, but if you advertise something on your website you should be able and prepared to fulfill the advertisement that your company came up with to facilitate sales. You cannot just advertise you have the lowest price "Guarantee" and when something does come along and beats your price go back on your word. Highly disappointed with the results of the phone conversation and not happy about being falsely advertised too.Desired Settlement: My desired outcome is to be reasonable and for the company to uphold what they advertise. Match the price at $900 for the unit with free shipping. They even have a 2% promo discount plastered all over their website and $10.00 off any price matches they do.

Business

Response:

The customer provided a link to a competitor’s website but completely made up his own price.