All Time TVs Inc.

Review: I ordered a camera online with this company. I was NOT happy with this experience. I was sent an email asking me to call the company. They then called me later that day (during an inconvenient time). When I spoke to them, they tried to sell me many extras and warranties. I kept refusing and was finally able to get off the phone.

After placing the order, I received an extra charge on my credit card. I called to question why and I was told I approved this extra charge when I spoke with them on the phone. It was not clear from the conversation that I had approved anything. I argued this and was then told that they would refund my credit card. I thought all was done. However, it is 2 months later and my credit card has still not been refunded!!! I have called to complain and was told they would approve it immediately. I am still waiting for the refund!

While I did receive the product I ordered, I am very frustrated with the customer service! This company uses tricky and underhanded methods; please be aware of the phone call!!!"Desired Settlement: I would like the charge of $33.79 returned to my credit card. I also want the company aware that I am upset with having to call multiple times just to get a refund I was promised!

Consumer

Response:

I want to thank the Revdex.com for providing an outlet! Alltimetvs had not responded to me, but as soon as I filed a complaint with Revdex.com they responded immediately. I still would not recommend this alltimetvs, but I am happy to finally resolved the problem! I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a Samsung TV and warranty on 7-**-2013 on line through AllTime TV for $3,347.22. The shipping company (Manna) attempted delivery on 7-**-2013. I refused delivery due to excessive packaging damage and scratches on the product as a result. It appeared that a forklift tooth punctured the box. The shipping company took the package away and I immediately contacted AllTime TV's customer service rep ([redacted]). Since delivery would take another 2 weeks, I requested a refund to my credit card. I was told that would be done. On Friday 7-**-2013 I sent a follow-up email checking on the status and I received no reply despite their advertised 24 hour response time. On Monday I called and spoke to [redacted] again inquirying why he hasn't refunded my money and he said he was still trying to settle a claim with the shipping company. I told him that situation is between AllTime and Manna. He asked me to give him a couple more days to resolve. I called him again on Thursday 8-*-2013, this time more upset asking why AllTime is holding my money hostage while they try and resolve a dispute between a third party they contracted with to ship their product. This time he said that he spoke with their billing department and my account would be credited the $3347.22 within the hour and they would send me an email confirmation. I followed up again this morning and this time ([redacted]) said the account would be credited in 15 minutes and an email confirmation would be sent. Again, still no refund.Desired Settlement: This refund needs to happen immediately. They guaranteed my purchase was safe and advertised/advised (by [redacted]) prior to delivery not to accept the package if it is damaged or it will be more difficult for them to file a claim with the shipping company. [redacted]

The stress and time I've spent on the phone and writing emails trying to resolve this situation has been much more than a reasonable person would expect.

At this point, I'm looking for punitive damages. My average hourly rate is $163.45 x 3 = $490.37 + $3347.22 = $3,837,59. I've adhered exactly to their return/cancelation policy (link attached) and now I've spent 3+ hours of my time trying to get this resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,