All Time TVs Inc.

Review: I ordered a camera online with this company. I was NOT happy with this experience. I was sent an email asking me to call the company. They then called me later that day (during an inconvenient time). When I spoke to them, they tried to sell me many extras and warranties. I kept refusing and was finally able to get off the phone.

After placing the order, I received an extra charge on my credit card. I called to question why and I was told I approved this extra charge when I spoke with them on the phone. It was not clear from the conversation that I had approved anything. I argued this and was then told that they would refund my credit card. I thought all was done. However, it is 2 months later and my credit card has still not been refunded!!! I have called to complain and was told they would approve it immediately. I am still waiting for the refund!

While I did receive the product I ordered, I am very frustrated with the customer service! This company uses tricky and underhanded methods; please be aware of the phone call!!!"Desired Settlement: I would like the charge of $33.79 returned to my credit card. I also want the company aware that I am upset with having to call multiple times just to get a refund I was promised!

Consumer

Response:

I want to thank the Revdex.com for providing an outlet! Alltimetvs had not responded to me, but as soon as I filed a complaint with Revdex.com they responded immediately. I still would not recommend this alltimetvs, but I am happy to finally resolved the problem! I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an order online with this company for a TV which I received a confirmation email indicating the price that matched the price when I hit the "submit" order button. I then received an email a day later from the company to call and "confirm" the order. This call is not for confirmation...it is their attempt to sell you white glove delivery, cables, mounts, insurance, etc... Furthermore, they indicated that if I wanted the 2% promo discount that had ALREADY been applied on the online order I would need to pay with a money order. Additionally they magically added a "handling and insurance" charge to the order which was NOT on my order when I clicked "submit" on their website. This company appears to practice the art of LYING about their prices and terms. The price you think you are being charged is NOT the price apparently. It's unfortunate that companies operate like this. If I wanted peripherals I would have ordered them online, if I wanted insurance I would have checked the box online for coverage, and to find new charges on my order AFTER I submitted and received a confirmation email is UNACCEPTABLE and DECEPTIVE.Desired Settlement: I want to ensure the order is cancelled. I requested a cancellation as I do not trust this company to deliver what they claim to have sold me.

Business

Response:

To Whom it May Concern,