All Time TVs Inc.

Review: I ordered a large Sony TV with a 5 year warranty on June [redacted]. When ordering over the phone with [redacted], ext [redacted], he gave me the company name, Consumer Priority Service. After I hung up I immediately did some research on this company and found they had an astonishing amount of negative coverage and was unable to find their terms and conditions anywhere online. I called back within an hour of ordering and asked for my money back on the warranty. I was given a hard time and eventually settled with talking with the warranty company the next day. I was assured they would call AND I specifically asked if I would receive a refund if I still didn't want the warranty, in which [redacted] said YES. No one called Monday so I called [redacted] at 4:30PM Monday and again asked for my money back. Again, I received the run around and was told I would receive some documentation about the warranty when I received my TV the coming Friday. The next day, Tuesday, I received an email saying my warranty had been registered. Why would my warranty be registered when I had called twice to cancel it already? Shortly after that I received a call from a representative from the warranty company and I asked her all of my prepared questions. She answered most of them but was unable to answer all of them. She said she could email me the terms and conditions, which she did. I thanked her for her time and hung up with her. I decided to wait until Friday to check out the documents that [redacted] told me would be coming with the TV. Friday came, the TV was delivered and NOWHERE was there any papers about a warranty. I called [redacted] shortly after the TV arrived and told him I wanted my refund. He tried to tell me that the warranty company told him that I was happy with their warranty. I don't know who is lying but I never told the woman on the phone that I wanted the warranty and never would without reading the terms and conditions first. [redacted] said that he would immediately work on getting me a refund and said I would have it within 1 week or less. That was Friday June [redacted]. Today is June [redacted] and I have yet to receive a refund.

The main reason I don't want this warranty is because they do not cover 100% of the TV. If the Software inside the TV is found to be the problem, they do not cover it at all.Desired Settlement: Full refund, $399.00 to be exact.

Business

Response:

The warranties are registered electronically with CPS when the TV ships out. There is no paperwork involved.

Your TV shipped on 1/*/14 (not June!) and the warranty was registered on 1/*/14 as well - the same day you placed your order.

As per our clearly stated policy on our website:

Review: I purchased a Samsung tv back in Feb of 2013, and also purchased an extended warranty, but the business seems to have gone out of business. I have moved twice since purchased and have misplaced my original invoice. I have tried calling samsung, cpscentral, and alltimetvs.com but nothing can be found on my tv. Alltimetvs doesn't pick up at all, just goes to answering machine.Desired Settlement: Supply a warranty number for product purchased.

Review: On Monday, 12/**/2013 I placed an online order on www.alltimetvs.com for a Samsung UN60F7100 model TV. The order # [redacted] was confirmed via email and they accepted by American Express Credit card (full deals provided to successfully charge the card). The invoice total was $1,488.62 On receipt of the email order confirmation I was awaiting news on shipping date with tracking details.

On Wednesday morning I received a phone call from this company's sales staff pressurizing me to make additional accessory purchases, which I refused individually. At this point the sales man insisted I pay an additional $90 for shipping insurance, which I also refused, as they clearly advertised shipping was FREE and also the emailed invoice reflected the same. This is nothing but a last effort to extract additional money from their customer. I asked them to honor the order which was placed and confirm by them in writing via email. They proceeded with Cancelling the order, and editing the order with Handling and Insurance of $89.28. The new total being $1,577.90. This is not acceptable and I emailed them for a explanation, which they have not provided. They accepted by credit card information, have charged my card and now have cancelled the order.Desired Settlement: I would like Revdex.com assistance with compelling this company to stop these dubious practices and honor the online order placed and payment accepted. The way this company advertises its products on their website and other comparative shopping websites with clearly mentioned prices and when ordered are placed they do not honor the price and try to sell additional accessories and force customer to pay more.

Business

Response:

As per our clearly written and public policy [redacted]

Review: On April [redacted] 2013 I had purchased an 80 inch Sharp T.V I was told I should purchase a 5 year extended warranty for $499.00 the salesman said it takes effect one year after purchase date because first year is covered by Sharp T V. I had told the Salesman I wanted to check prices on the extended warranty before I made a decision. I was told to buy it now and since it does not take effect until April [redacted] 2014 I can check prices and if I decide to cancel I have 30 days from date of purchase in which to cancel the policy he also assured me their price for the extended warranty is less than anybody. When I received my credit card statement thay had billed me$549.00 not the $499.00 that was on my original order I would be glad to send you documentation. I checked with Sharp T V and was told Sharp T V offers a 4 year extended warranty for $179.99 a big difference from the $549.00 I was charged for the 5 year warranty. I then contacted All Time T V as well as the provider of the extended warranty for All Time which is C P S I spoke with [redacted] and explained I wanted to cancel and followed up with e-mail on May [redacted] both to C P S as well as All Time T V. If you also look at the charge to the Credit Card Company they added a handling and insurance charge of $148.50 I was told by All Time I cannot cancel because they have a written policy which says that you cannot cancel an extended warranty even though it does not take effect for a year from purchase. I then contacted Credit card company and requested they deduct the charges for both the extended warranty as well as extra charges they billed my credit card company. All Time T V will not refund so I ask your helpDesired Settlement: I want a refund of both the $549.00 they charged for the extended warranty that does not take effect until April 2014 .Regarding their policy of no refunds on extended warranty I was never told that when I purchased the policy and never given anything in writing stating that policy. The fact that I purchased a $499 Policy from them and then they billed my Credit Card company$549.00 shows they are dishonest. My copy of my order does not show a handling and Insurance charge of $148.50 Yet they took the liberty to charge me $148.50 another dishonest act I want a refund of that charge also. I really appreciate your help in this matter and if you want written documentation please do not hesitate to contact me I will e-mail it to you. Regards, [redacted]

Business

Response:

I have copied below the email WITH THE TIME STAMP that was sent to this customer on April [redacted], 2013 at 9:34AM showing

Review: Hi, Officer.

I was buying several TVs for my family. Because my relatives is non-speak English people in Unite States. So I had purchased TVs from David in www.alltimetvs.com. He is good seller first.

However, Now they do not get any phone call and any response email back to me. I am very worry about that. I purchased 9 TVs. It is almost $20,000. My family is very disappointing it. Yes me too.

I have to get back my money from that company. Please, put this issue to them and get me money back. I do not want to buy any TVs from that guys.

I used to pay wire transfer to them. There are big banner on website. than they sunk...

I have proof of document for paying.

Please, get me back my money.Desired Settlement: I want to get back my money. Just that is it.

Business

Response:

Hello -

This customer's shipments are enroute. There are big storms with bad weather all over the country, and shipments are delayed.

Review: I purchased two TV's and a 5 year extended warranty plan from All Time TV's in October of 2012. I am having issues with both TV's now so I tried to call All Time to get the TV's fixed under the warranty. The number has been disconnected so I sent an email. I have heard nothing back from the company.Desired Settlement: I would just like for the business to honor the extended warranty that they sold me. I was charged $599 for this warranty.

Consumer

Response:

At this time, I have not been contacted by All Time TVs Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: I made an order on January *, 2014, which was estimated to be delivered in 4-6 weeks, which did not happen. When contacted repeatedly through phone and emails, one or the other excuses were given. When the 5 weeks passed, they said over phone that since delivery could not be made as promised, they would issue full refund of the payment made for the order. Repeated phone call reminders were given, every time some excuse was given and a new promise was made that refund would be made tomorrow or in two days. All attempts to remind them through emails never resulted in any response. In the last conversation over the phone , the refund payment details were promised to be emailed the same day, which never happened. The latest is that their phone# ###-###-####, is disconnected, their other phone# ###-###-####, there is no response. I am afraid that they might have shutdown their business as I was not even able to make a new order through their online system (it was to confirm that they are in business or not).Desired Settlement: I want all my money paid and expenses occurred in doing so (wire transfer fees) for my order #[redacted].

Review: I was in the market for a Rebel T3i Digital DSLR camera. I saw they had this camera for $420 on their website, $20 cheaper than the closest competitor. I decided to call to make sure this camera comes with the battery and charger. After speaking with their customer service representative, the gentleman assured me the camera did comes with both. I decided to order and received my first email receipt for $420. Shortly after, I received a order confirmation call from [redacted] and he then asked me if I needed the battery and charger and that it was not included and that I would have to upgrade to the kit for $80 more, by doing this, I would also receive the USA model (even though there was nothing on the website stating that I was purchasing anything other than a USA model). I reluctantly agreed to pay the $80 more putting my total cost at $500. Even though the website mentions free shipping, I was charged a "handling & insurance" fee of $20, putting the total paid to All Time TV's to $519.94. After receiving my kit, they then called saying they accidentally shipped the lens and that I would have to send that back, when I told them I paid the extra $80 for the kit, they stated that was only for the camera, battery, and charger. They then charged me an additional (unauthorized) $80 that I am working on stopping payment now with my bank. Total charge $599.94.Desired Settlement: I would like to stop the last $80 charge. I paid for what I received at the $519.94.

Business

Response:

On 5/**/13, the customer ordered a Canon T3i, body-only, USA model. The order shipped out on 6/*/13.

Review: After My Order Was Pleased I received phone call to be paid an additional $160.00 for some mandatory Handling & Insurance. Witch I thing should be placed on order form, when I purchase the TV - NOT day after my purchase!

After 20 days nothing is received yet and no contact is possible with All Time TC Inc.

No one is picking up phone in Customer Service and no one is replaying to e-mails I send several times.

Total ignorance to a customers, NO! contact is possible questions not answered.

Tracking number I received after purchase is impossible to track, DO NOT WORK !

Business

Response:

The TV was definitely shipped from out warehouse.

Review: Bait and Switch

1 - Placed order at 7:00PM on 10/**/2013 for Samsung UN60F8000 TV advertised for $1,969.00 with free shipping and a discount of $39.38 for a total of $1929.62.

2. Received Order confirmation [redacted] with a total price of $1969.00 indicating that my order was received and an order confirmation email would be sent after sales staff review.

3. Received an email asking me to call ###-###-#### to confirm purchase.

4. I called AllTimeTV to confirm my purchase. I believe [redacted] was the person I talked with. He told me that the TV offered was a not a US consumer TV and the price of the US TV is $2,199.95. I protested but he insisted that was the US price for the TV.

5. I received another invoice with the new price and this time I had a “Handling and Insurance” fee of $87.98. This was suppose to be free shipping.

I want AllTimeTV to refund $358.31, the difference between the advertised price and the invoice price and the $87.98 for shipping handling and insurance. I have bought many items on the Internet and not one has advertised free shipping and then charged a fee associated with shipping costs.Desired Settlement: I want AllTimeTV to refund $358.31, the difference between the advertised price and the invoice price and the $87.98 for shipping handling and insurance. I have bought many items on the Internet and not one has advertised free shipping and then charged a fee associated with shipping costs.

Business

Response:

The customer has been refunded to his satisfaction, and he has agreed to withdraw his Revdex.com complaint.

Thanks- have a great weekend and happy holidays!

Review: loss of sleep and hot flashes migraine as result of wrongful and unlawful acts conducted by the above business .Desired Settlement: Order: #[redacted] . I ordered the camera Canon EOS 6d on line on 06/**/2013 for $1,387.00. On 06/**/2013 I received a call from above business representative who offered me the same camera at two hundred dollars price higher than invoice of my order ! Bait and switch scam. Canon EOS 6d is made in Japan and sold with battery charger, cables and a strap in a box !

Same representative told me that so called "import" model comes without battery and a charger and he doesn’t have it stock ! False advertisement at it’s best .It is like selling the laptop without as adapter and battery! Can not be legal !

Business

Response:

[redacted], is stating a number of untruths. He was never billed, never charged, nothing was ever shipped out. The product was advertised openly in our ads as an import model, and it DOES come with all of the accessories, including battery, charger, etc. The only thing different about the import model is the warranty - everything else is EXACTLY the same, including all enclosed accessories. It is quite common in our industry to advertise the cameras as import models, as they cost a few hundred dollars less than the US model. The camera in question was advertised as IN STOCK. Our sales rep informed him that it was an import model and that it was in stock. Our salesman also told him that the US model was also available, at a higher price - as we pay a higher price for those as well. The customer then proceeded to curse and threaten at our sales rep and then hung up. When our sales manager tried calling him back to talk, the customer wouldn't let the manager get a word in edgewise and just ranted and cursed and then hung up. Again, he was never billed, never charged, we advertised the product as in stock and as an import mode. We did absolutely nothing wrong. [redacted] was and is simply being irrational and irate.

Thank you, have a great day.

Review: I placed an online order for LG 47" TV (model number - 47LA7400, Black LED Cinema 3D Smart HDTV) on Nov **, 2013. Amount paid was $ 1116.08. Defective/broken TV was delivered on Dec **, 2013 through fedex (front screen was broken from upper right side).

Then I contacted customer service and they agreed to arrange pick-up of defective TV and then also to arrange refund after they get the TV. On Dec 11, AllTimeTVs arranged pick up of TV (through fedex only). After around week's time, these guys confirmed to receive the TV and process the refund claim. Since then we have been regularly chasing their customer service (with interval of few days) to process the refund but every time they say it is stuck somewhere in the processing and should be done in a week's time. Even now days, it is hard to contact them through their customer service number ([redacted]) as well.

Have been really tired and frustrated after chasing them plenty of times and still no resolution. Now looking for your help to get this resolved ASAP.

Thanks.Desired Settlement: Refund all the paid money back to my credit card

Business

Response:

The claim is still open with FedEx.

As per our policy, the refund will be processed when FedEx approves and pays the damage claim.

Review: On November **, I inquired about a camera listed on AllTimeTVs' website, i.e. Nikon D7000 (http[redacted]) via the website's contact form. I received a response from an AllTimeTV's Customer Service Team member, [redacted]. After exchanging several emails, I was told that the camera is "brand new factory fresh and sealed", "There is a standard one year manufacturers warranty" and "It is a US model"

I called the phone order system to place the order and I was told that the item I was looking at is an international model that carries no warranty. I sent an email back to [redacted] and I have not received a favorable response regarding this discrepancy.Desired Settlement: I would like to receive a formal apology and to have AllTimeTV's state very clearly on the website regarding the item's detailed information. To the general consumer, the country of origination may be a trivial matter, but to a photographer, the country of origination is a big consideration.

Business

Response:

There must be a misunderstanding…the US Model IS what we advertise and it was and still is available…

The customer is welcome to call back and place his order and get this misunderstanding cleared up.

Review: I purchased a Tv from All Time Tvs with a 5 year extended warranty in Dec. of 2012. The Tv is now having issues and want to get it fixed. I have sent 2 e-mails and called both phone numbers, one says HELLO WORLD ###-###-#### then plays music the other says the number has not been assigned ###-###-####.Desired Settlement: I want them to stand by the 5 year warranty I purchased from them and fix my Tv. If that can't happen I want a full refund, at the very least the $250 I paid for the warranty.

Review: I was order Canon camera body only and the sale peron offered me the EXTREME 32GB High-Speed Professional SD Memory Card CLASS 10 WITH 95MS. But they sent me the cheap (no name) class 10 memory card instate. I call them and complan about it and they told me I have to pay for return and 30% restore change. I told them that not my faul why I have to Pay for those thing. They said that is the policy. Howver. I read policy only change 15% restore for return.Desired Settlement: I have to pay for return and 30% restore fee. I do not want to pay 30% restocking fee and return shipping

Business

Response:

We reached out to the customer and told him that we would offer him a full refund and waive the restocking fee as soon as we receive

the merchandise return, and pending his withdrawal of the Revdex.com complaint.

Review: I purchased an extended warranty for a tv purchase that is shown on my invoice for 5 years. I asked Many times for more information regarding this policy and never received. Order number is [redacted] in which I paid $173.47 for the warranty.Desired Settlement: Would

Like a refund of the service agreement or actual information regarding the agreement as I am now in need of repair.

Review: original Order Place on 11/**/2013. Was billed on 11/**/2013 Still have never heard back from AllTimeTv.I called AllTimeTv and spoke to [redacted] at [redacted]. I originally wanted to purchase the Samsung UN60F8000. He told me that they have the upgraded one that you can see at Best Buy for just ~$90 more. This is the Samsung UN60F8000BFXZA LED HDTV. After I agreed to pay for the upgraded model [redacted] instructed me that there is a mandatory 4% insurance cost associated that I questioned but agreed to pay. They he sold me the TV warranty. After I agreed to purchase the warranty, HDMI 2 cable and the 4% insurance, [redacted] told me that he was going to provide me FREE the White Glove delivery and an additional HDMI cable. I have called [redacted] 3 times to get a copy of the order and an expected delivery date. The first two time he said he would get right on it and send me an email with the details. Today I called and got in touch with [redacted] and forwarded me to his [redacted] and I had to leave a voice mail.I have also contacted customer service and they replied back to my email. The PROBLEM with that email is that they sent the TV sales information to my email address which they had wrong and addressed me my another persons name. Attached is the email sent to me from [redacted] with Customer Service:-----------------------------------------------------------------------F...⇄ [redacted]To: [redacted]Subject: RE: AllTimeTVs.com - Contact Us Page MessageDate: Sun, * Dec 2013 02:31:31 +0000 [redacted],Thank you very much for shopping with Alltimetvs.comI just forwarded a copy of your sales receipt to [redacted]Please confirm that you have received itWe appreciate your business!Sincerely,[redacted]Customer Relations Team-------------------------------------------------------original order details as I wrote them down whilst talking to [redacted] at [redacted]. on 11/**/2013AllTimeTv's - ###-###-####order # [redacted]-7 days White Glove Delivery2418.8[redacted]bfxza modelDesired Settlement: I want the products I order from All Time TV. Sales have ended at other box stores and I cannot get this TV on sale anymore. I have spend a lot of time and money on this transaction and would like for it to be made right. At this point I should get my products and an apology from the vendor. Thanks, [redacted]

Business

Response:

Hello,

We apologize that the customer's email was taken down incorrectly- this happens sometimes on phone orders.

Review: Product was delivered damaged / scratched and not in "NEW" condition as advertised on website. There was no damage to packaging, which means this TV was most likely damaged prior to shipping. TV was delivered before sunrise before 7:00am, perhaps to conceal damage.

Company is being nonchalant and defensive about this issue and have been slow to respond and resolve.Desired Settlement: Since item is not new, it needs to be discounted accordingly. Industry standard is 15-30% markdown on damaged goods like this one. I intend to take legal action and/or file a chargeback with credit card company if this is not resolved.

Business

Response:

The customer ordered the TV on May [redacted]. It was shipped out on May [redacted], and delivered with White Glove service on June [redacted]. EVERYTHING we sell is brand new, factory sealed. White Glove means that the delivery men brought the TV into the house, unboxed, and plugged it into an electrical outlet. This allowed the customer to inspect the TV, make sure there was no crack or physical damage, and that it was in good working condition upon delivery. After this inspection, the customer SIGNED that he received delivery of the TV with no damage. The paper that he signed, which we have, says that once he signs for the delivery, he can no longer make a damage claim. This policy is also very prominently displayed on our website and in confirmation emails to the customer.

The customer waited until June [redacted] to reach out and make a damage claim - a full week after he signed for delivery. It's likely that he damaged the TV himself while trying to mount it on a wall or TV stand.

Review: Hello

That I am Korean .

So, my English is not very good .

Please understand. Sorry.

Please respond by e-mail

alltimetvs.com unilaterally canceled twice but were refused orders .

Confident in the first few days, the order will be canceled and the

I sent e -mail .

Why was my order canceled and that a unilateral , was described by him . Of course, the stock of the product was always , always had to live in the state .

But you could not respond to e -mail .

And was again second order .

A few days later , [redacted] received from the e -mail .

Just write down the contents .

-------------------------------------------------- ------------------------

Thank you for shopping with AllTimeTVs.com. Please call ###-###-#### to confirm your purchase.

Best Regards,

All Time TVs, Inc.

###-###-####

-------------------------------------------------- --------------------------------

I called [redacted] to see the e-mail.

So the phone was .

[redacted] was a call

He told me that there is no tv.

Why Did I ask to call?

However, the website has a tv.

Being sold. And stated that the inventory.

But I have not doing sales.

My order was canceled twice and having their minds.

I am very unhappy.

History of order.

-------------------------------------------------- -------------------------------------

Order date: 11/**/2013 3:00:41 AM

The Order # [redacted] was assigned to your order in our system

Order date: 12/*/2013 7:45:48 AM

The Order # [redacted] was assigned to your order in our system.

-------------------------------------------------- --------------------------------------

1 UN65F6300 Samsung 65 "- Black LED 1080P HDTV - UN65F6300 $ 1,479.00

--------------------------------------------------------------------------------...⇄ />
Here I only want to know the reason to cancel the tv.

Because of him, I lost a lot of difficult and time-consuming.

And received a lot of stress.

Web site that is always in stock, why do I have to do to make things let me know.

I want to buy a tv.

alltimetvs.com I send an e-mail twice, do not answer.

So you guys help me.

Thank you.Desired Settlement: I want to buy a tv. Please reply to my e-mail

Business

Response:

We spoke with the customer on both orders and explained very clearly that it is our policy to NOT ship to freight forwarders,

nor do we accept international credit cards. We offered the customer the option to wire us payment up front and we would

Review: I placed an order online with this company for a TV which I received a confirmation email indicating the price that matched the price when I hit the "submit" order button. I then received an email a day later from the company to call and "confirm" the order. This call is not for confirmation...it is their attempt to sell you white glove delivery, cables, mounts, insurance, etc... Furthermore, they indicated that if I wanted the 2% promo discount that had ALREADY been applied on the online order I would need to pay with a money order. Additionally they magically added a "handling and insurance" charge to the order which was NOT on my order when I clicked "submit" on their website. This company appears to practice the art of LYING about their prices and terms. The price you think you are being charged is NOT the price apparently. It's unfortunate that companies operate like this. If I wanted peripherals I would have ordered them online, if I wanted insurance I would have checked the box online for coverage, and to find new charges on my order AFTER I submitted and received a confirmation email is UNACCEPTABLE and DECEPTIVE.Desired Settlement: I want to ensure the order is cancelled. I requested a cancellation as I do not trust this company to deliver what they claim to have sold me.

Business

Response:

To Whom it May Concern,