All Wood Flooring

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:The stair noses were not replaced. One was. Then shims were crammed under it and the rest as a way of making sure it didn't happen again, which it did. My stair noses cracking in half within 2 years IS NOT normal wear and tear.
Regards,
[redacted]

All stair noses were replaced at AWF's expense. AWF corrected the issue. An issue arising 2+ years after could be considered normal wear and tear.

Review: The flooring company failed to complete the project as written. The initial date of project did not get started because their flooring person had an automobile issue (car on side of road) and was not able to make it upon that date, no other person was sent for completion. I had never received a call from AWF about another date so I had called them for a rescheduled date. The date was set up with another person ( I had told them that this would be the second person for installation (once from their store) and I needed a trustworthy person. The second person (third person within a month) has a car accident and his GPS broken in transit to my house. The time was 1000 (open schedule between 830 and 1000) , but he wanted to stop by the house to see the job. He stopped by and then left for the hospital. I had never received an update from him or AWF about his situation. I had contacted him (1200) about his status, he said he was in hospital ER, but was leaving without care. He started work at 1:00 and stopped 2 hours later, never completing the work, but would come next day to complete. He never showed up and I had to contact AWF to find a status. To make a long story short, the person was unreachable until that night and him and I agree (after going back and forth on time) to do the work the following day without the assistance of AWF, he never showed up. I had requested several times that he get some rest and complete afterwards, he would not accept this, he was more than ready to complete. In our communication, I requested that he not show up the next two days because I would be at work and my husband would be home but would not to involved. He shows up on this day and leave within 30 minutes, arriving only to get the tools he left behind. I had to contact AWF, fussing them out on why this was allowed to happen and that I need to talk to management. The customer service rep would not give me any assistance and said she not help me since I was being so belligerent. After several attempts and me calming down, I was given the regional manager name and number to contact. I had talked with him and had agreed to give it another chance. This did not help because the same flooring person showed up and did the same thing he did before, he worked a litter, promise to arrive the next day, but never showed up, and when he did, it was only on his time. I had things to accomplish and was not home when he showed up 6 hours after promised. All parties were contacted and it has been told several times that this person was obviously working for someone else and I was interfering with that. All parties agree. His tools were left at my house and the Customer Service Manager stopped by to retrieve the tools, with my assistance, and promised to call me the next day no matter what on rescheduling. She did not, I had to contact her 2 to 3 hours after the promised time. I was told by her that I would have to accept the time she put on the books whether I was available or not because this was how they accept or do business. I was also told that I the regional manager would contact me, he never did, I had contacted him after seeing how messed up my house was left.

I had to contact them several times afterwards and did not want to retreat to this, but I am terribly upset in their service and commitment that they include on their website, voice service (on hold) and the one email that was sent to my by their owner. I had only heard from the owner once and that was in the beginning with the flooring person not competing the job initiallyDesired Settlement: I am a loss because I had never experience this before and would not want anyone to experience the level of inexperience work and customer service that I had received. I had tried several times to get someone else to complete and may have to get a handyman to complete. This needs to be documented because their service is very ineffective and the person that was sent mentioned that no matter what, he will be sent by other companies since he is on their books also. I am more than willing to submit his name so that it does not happen to anyone else

Consumer

Response:

I would like the job completed as mentioned in the contract that I had signed. The customer service manager had mentioned that the warranty would be void if someone was to complete the job. I am left with a mess and need it done immediately.

Business

Response:

Good Afternoon,

Our estimator during the initial estimate believed that we could have installed the new flooring and intertwine it into the old pre-existing flooring. Unfortunately, the manufacturer of the flooring changed the interlocking system so we were unable to provide a seamless transition. All Wood Flooring suggested in installing a turn board between the room and butt up the flooring to it. Customer agreed and All Wood Flooring purchased 2 additional boxes at no cost to customer to complete the flooring. Customer is scheduled for completion today Friday, December 6th and can update Revdex.com once completed.

Please let me know if you have any further questions or concerns.

Thank you,

Customer Relations Manager

Review: In late January 2014, we had a wood floor installed by All Wood Flooring, a company highly recommended by [redacted] in [redacted], Delaware. We were told that All Wood would do "an excellent job". With that assurance, my wife and I purchased our wood flooring from [redacted]. The purchase was made in late December, "before the first of the year when prices would be increasing". Delivery of the wood, molding, etc. occurred on 13 January. Upon delivery boxes were opened "to permit the wood to become acclimated to the house". The installation began on 30 January and was completed on 31 January, a time frame two days less than estimated by a consultant with experience in floor installations.

Approximately 6 weeks ago a section of the floor became unstable and moved up and down when stepped upon and prevented us from using a hall bathroom because the bathroom door dragged on the floor when opened and closed. Over a period of three (plus weeks) we made numerous calls to the gentleman from All Wood with whom we had dealt, the gentleman who told us about All Wood's one year warranty and who told to contact him if we had any concerns or problems. Our calls were not returned. At that point we made our first call to All Wood in [redacted], Maryland and left a message with the woman who handled problems. The call was not returned. Six additional calls were made. Most went into voice mail. To the best of my recollection, one call was returned. Promises of return calls were made but never fulfilled. We then called [redacted] for advice. They advised calling HSS in Vermont, the company that apparently handles installations for [redacted]. We did. For a couple of days it appeared that a resolution was at hand. Last Wednesday (?) after being told that they were unavailable this week they said that could schedule us for 3 July. We noted that we had been seeking service for about 5 weeks and that we did not want to be put off any longer. In response we were told that someone would come Friday morning between 8 and 10 to make the necessary repairs. Late Thursday afternoon we received an email saying that the installer's van broke down and he has no transportation. I will need to reschedule you. I tried to find another installer before I contacted you." As requested by our contact at [redacted] I called Friday morning to update them on activities...or lack thereof. Our contact sounded very distressed. When asked if we could hire our own repairman, we were told that we could but that would void our warranty. We then asked what good the warranty was if they weren't responding to our concerns anyway. The contact called All Wood in [redacted]. My understanding at that point was that someone would call me later in the day with a new idea of when the repairs could be made. There was no call. This morning we called [redacted] again. Our contact, we were told was on another line but would be advised of our call and would call back. Early this afternoon we learned that there have been a multitude of complaints made to the Revdex.com regarding [redacted] and All Wood. Thus our submitting this one.

We should note also that we called [redacted] shortly after learning of the complaints to ask why they were recommending All Wood, a company that is so unreliable. The person we talked to

had no answer but provided [redacted] corporate phone number (1-800-Hardwoo).Desired Settlement: We would like to get the floor repaired quickly, preferably by someone with no connections to either [redacted] or All Wood, with the cost of repair covered by one of them. We would also like to ensure that any additional problems, if any, during the one year warranty period be billed to [redacted] sand/ or All Wood.

Consumer

Response:

From: [redacted] <[redacted]>

Date: Tue, Jul 8, 2014 at 3:05 PM

Subject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: [email protected]

Our difficulties with All Floor appear to have been resolved. Unfortunately, it took approximately 6 weeks for them to correct their faulty installation. The gentleman who was finally sent to correct the buckling of the floor readily acknowledged that the problem was a result of poor workmanship. All Floor’s failure to return calls, and call us as promised on numerous occasions, certainly made dealing with them extremely frustrating. Should we find ourselves in need of a floor installer in the future we can assure you that All Wood will not be considered. From what we understand [redacted], despite its knowledge of All Wood’s poor work and customer relations, continues to recommend them. They should not!!!

Informing All Wood that we had contacted the Revdex.com may have assisted in resolving (hopefully) our complaint, Thank you.

I recently hired All Wood Flooring to install all my flooring as recommended by Lumber Liquidators where I purchased the flooring.
I had over 1400 feet of flooring installed. The installers drove a long distance to come to my home to install. The first day went well and they installed the flooring beautifully. The second day, due to the distance and driving hours and working hours, they came tired and worked tired all day. As a result, they did not match up the flooring between two rooms which is highly noticeable and looks awful. The lines are totally off. I complained and the manager came out to view the problem and said there is nothing they will or can do about it. If I want it redone, the cost is on me.
He further said that the installers did everything right. His argument was that they started at the far wall end of the house and worked in and that is what they should do. However, the first day they did not do that - they started in the living room, the middle of the house and worked in one direction to the east. This made no sense to me and my husband and I are extremely unhappy about it. Their motto is "we're not satisfied until you are satisfied'. They don't live up to it. Very disappointed and will probably take this further.

Review: All Wood Flooring installed a bamboo floor at my daughter's house about a year ago which was purchased at [redacted], and [redacted] also recommended All Wood Flooring as the installer.

About nine months ago significant gaps between some of the floor boards started to develop, and on 3/16/2014 I contacted All Wood Flooring to get them to come and fix the problems with the floor. Since then I have contacted them numerous times, and other than that they sent out a representative to look at the floor a month ago, All Wood Flooring continues to ignore my requests for a workable solution to my problem.Desired Settlement: I would like for All Wood Flooring to refund the cost of installation, which was $1,725 so that I can use this money to have somebody to come in and professionally fix the problems with the floor installation.

Review: I purchased flooring from [redacted] on April 15, 2012. All Wood Flooring was the installation company in the store. I contracted to have my flooring professionally installed by All Wood Flooring- with a 2 year warranty on installation. The flooring was installed in March 2012. The installers did NOT install to the estimators plan. Transition pieces were not installed anywhere in my 800+ sq ft area. Consequently, the floor started to separate within 6 months. Because it was winter, we allowed for shrinkage in cold weather. However, the following winter, the floor shrunk even more and has popped up in placed. I called February 21, 2014 to let All Wood Flooring I was having an issue with the floor because the transition pieces were not installed. I was told to fill out a claim, submit it via email and someone would get back to me. Two weeks later- after not hearing from anyone- I called All Wood Flooring again. I was told because it was winter, they were busy with phone calls regarding flooring separation problems and that someone would, indeed, call me back. Two weeks later I called again and was told that I should be hearing from someone very soon. Shortly after that phone call I WAS contacted by someone who did not leave a name or number but after I told her my problem AGAIN she said she'd forward my information to the appropriate customer service agent. On April 28, Candace from All Wood finally called and left a message. I returned her phone call on May 1 and was informed that since I "waited so long" my 2 year warranty had expired on April 27, 2014. Candace then informed me that her computer system was down and she couldn't look up my problem or give me any resolution. Her advice was to call an independent flooring contractor and have them give me an estimate and fix it. On MY dime. Candace also told me that she was pretty sure it was a product defect vs a installation problem since I "waited so long" to contact their company. She also told me once her computer was back up and running she'd look into this further and call me back. That was 18 days ago. I haven't heard from anyone from All Wood Flooring. I have called 3 times since then and either I'm hung up on or the the phone isn't answered at all.Desired Settlement: I want All Wood Flooring to send out a flooring installer to FINISH the job they were supposed to do in March 2012. At the time of installation I called the estimator to inform him his installers were not doing the installation of the thresholds or transition pieces. He informed us that it should be okay, but if not, contact All Wood Flooring and they would fix it. This exchange with Eric (the estimator) is not in any of our records. Also, Eric and the actually flooring installers coincidentally no longer work for All Wood Flooring. If All Wood Flooring will not finish and correct the job I paid them to do, then I want a refund of what I paid for and did not get. At this point I have to pay a new flooring installer to fix what All Wood Flooring either didn't do or messed up.

Business

Response:

I left a message on 4/24/2014 and again on 4/28/2014.

Review: On March 13th, 2014, All Wood Flooring, LLC installed a floating wood floor in our home. The installation specifications called for 'T' molding to be installed at the junction of any rooms and Threshold molding to be installed where the wood floor transitioned to carpet. The installers failed to install the 'T' molding at the room junctions; instead, installing it where the Threshold molding should have been installed. The importance of the 'T' molding on a floating floor is that it allows for expansion/contraction of the floor to keep the wood planks from separating. Within 15 days of installation, the floor had already separated in two places at the room junctions. We immediately called the company to report the improper installation and they pledged to fix the problem. Since the end of March, we have now had four (4) appointment dates to have this problem fixed, the latest being today, June 9th, 2014. On the previous three (3) appointments, the company failed to show twice, and the third time, a company installer showed up without the proper tools, could not complete the fix, and instead, created a 3rd separation in the floor. Today, June 9th, the 4th try with this company at getting it fixed, they called us on Friday, June 6th to confirm our appointment and that installers would be at our home between 8-10am. At 10am, I called the company, and they stated someone would be here between 11am and 1pm. At 1pm, an installer called and said he was running late and would at our home by 4pm. Now 4:30pm, and still no one has shown up to fix the problem - 4th time. When I called the company at 4pm, they said they'd look into it and call back in a few minutes. 30 minutes later, no call.Desired Settlement: Our only desire is to have the floor repaired at this point without any further delays, no-shows, or lies from this company. Failing that, we will seek restitution for the unprofessional work, and time lost at my job for the 4 days spent waiting for them to fulfill their promises.

Business

Response:

There was constant contact. project has been completed and customer is happy.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted]. The project is, in fact, mow complete, but communications with the company were not satisfactory, and I am far from happy with their service. I would never use this company again, but, I do consider the matter closed.

Regards,

I purchased hard wood floors from lumbar liquidators. They recommended All Wood Floors to put down my floor because according to them they do professional work and they have a sign inside lumbar liquidators store saying that they do professional work. They came to install the floor on April 16, 2015. They filled the base boards with several nails. They missed a piece of baseboard in the coat closet. They put down severals floors that had deep scratches. After he installed the wood steps the steps started to sink because he then said that the steps needed risers and we were never told that the steps needed that because they were never inspected. They left holes on the walls on all the steps. They rushed the job. We were told by D[redacted] O[redacted], Manager that one of the workers that was supposed to install the floor couldn't come because he had a family emergency so he got us a worker that was inexperienced. They never came to inspect the floor. I called several times and never got an answer until we went to see a lawyer by the name Wi[redacted] Mu[redacted] on May 27, 2015 at Richmond, VA On May 28, 2015 I spoke to one of the owners by the name of J[redacted] and he came home on May 28, 2015 and he wrote down everything that was wrong and said that he would get back with us on June 1st to talk about fixing the floor and we have not received a call from him. We called him on June 2, 2015 but his voicemail was full so we couldn't leave him a message so we texted him. We have lots of pictures and we have been dealing with this for almost 2 months and nothing is getting done. We are very disappointed and not satisfied at all with the company, the owners, managers and the workers.

Review: Dispute Charges from All Wood Floors (AWF) Invoice No[redacted], dated 4/22/
7/8/2014: The All Wood Floors (AWF) Senior Regional Manager, Ben W[redacted], came out to inspect the jobDuring this visit MrW[redacted] acknowledged the workmanship was extremely poorOf significant note:
• The large power sander was stopped (powered down) in one spot on the floor leaving the floor uneven
• MrW[redacted] also stated there was no stain used on the floors except for the walnut contrast boarder in the living roomThere were only topcoats put on the floors (satin and gloss polyurethanes)
• The overall sanding job was poorMachine marks visible to the naked eye and uneven
• The walnut stained boarders in the living room have lifted off
• A majority of the cracks were not filled and the ones that were filled are random within the same gap (i.eWithin a inch long gap: the crack has an inch of filler, a inch gap, an inch plus of filler and more gaps)
• There was no cutting in by hand around the edges making the transitions obvious
7/10/2014: Received an email from the Senior Regional Manager at AWF, Ben W[redacted] (email available upon request) offering resolutionsOne of which was monetary reimbursement to the customer
8/02/2014: Customer received an email from the AWF Office Manager Wendy Vasquez inquiring if customer had "picked an option yet."
8/16/2014: AWF Sales Representative, Patricia Muddiman, brought out an "expert" at refinishing wood floorsHe's been doing wood floors for yearsIt was his opinion that the floors would need to be completely redoneHe believed stain wasn't put down or that the polyurethane was put down immediately following the stain, which resulted in it lifting the stain outThe biggest concern was the uneven floorsThe gaps weren't filled, didn't cut in along the edges, floors grain raised, sanding/tool marks, large circle in the floor where they stopped the sander midstream and it lowered the level of the floorHe was amazed on the poor job and said he would NOT have anything to do with them other than completely sanding them down and starting over or put new wood floors down
9/22/2014: Received independent review and quote to sand, stain, and finish main floor from Montagna Wood FloorsChris Montagna spent a significant amount of time reviewing in detail the quality of the work done on the floorsHe had the same opinion of the other "flooring expert" brought out by Patricia Muddiman on 8/16/
10/10/2014: Customer sent email to Wendy Vasquez of AWF advising of decision to exercise option #from Ben W[redacted]'s email, requesting a refund to credit card
10/17/2014: Customer received an email notification from Wendy Vasquez stating they were only offering for AWF to refinish the floors or the labor hours to install new floors (customer pays for materials)If customer chooses Option #(refinishing floors), AWF will sand, stain, and finished in three days, to include:
- "The use of the UV cure light
- Pay to kennel the dogs $per day
- Pay for a hotel $per day, days
- Pay Per Diem $per day per person max people
- Be responsible for moving out and covering all furniture
- Use the HEPA vacuum cleaners after work
- Pay for the house to be professionally cleaned afterwards to remove all dust to include wiping down the ceiling and walls $
- Put all furniture back to its original location
- Any damage to furniture will be at the expense of AWF
- AWF will assume all costs related the fix to include the purchase of the stainAnd, surround sound wires fixed."
10/27/2014: Received email from Wendy Vasquez inquiring if I have decided to install the new floors because Lumber Liquidators (LL) has a buyer for the wood flooring that apparently AWF ordered to install
10/27/2014: Customer advised Wendy Vasquez that LL can release the wood flooring because I'm not paying an additional $10,(cost of new flooring) to fix the floor problemI again advised I wanted a refund on my credit card to include the additional coverage of the items agreed uponThese are the items AWF offered:
$for the stain
$for the [redacted] Surround System repair
$Movers for hours
$Pod storage (obtained quote)
$3,
10/28/2014: Customer received an email from Randy P[redacted], AWF Senior Project Manager, advising he has not approved nor has he agreed to any compensation and/or refund agreementThe only agreement he approved thus far is refinishing the floors and refund the extra expenses listed (quotes must be provided from companies providing services) or replacement of the floors (labor only, customer pays for materials), which has been discounted by LL $7,as a gesture of customer service
Per MrP[redacted] email: "I have not seen the floors nor has there been a certified experts opinion provided deeming these floors beyond repair or to industry standardsMy offers still stand till end of month, otherwise we will have to look into other measures as it seems we can not come to an agreement amicably."
10/28/2014: I sent an email to Randy P[redacted] stating, I am not requesting a "full refund due to a stain color or sheen finish personal dissatisfaction" rather very poor workmanship and questionable stain and incorrect finish
I provided Randy P[redacted] with the summary of events listed aboveAs well as the following: Your email yesterday stated, "the only agreement I have approved thus far is #refinishing the floors and refund the extra expenses listed." I would like to have the floors completely refinished but I don't trust AWF to complete the work satisfactorilyTherefore, I would like to have an independent company involved in the workIn order to do that, I would like to be reimbursed
10/28/2014: I received an email from Randy P[redacted] giving me until 10/31/to accept the "only offers to remedy the floors still stand; #refinishing the floors and refund the extra expenses listed (quotes must provided from companies providing services) or #replacement of the floors (labor only)If this offers are still not acceptable we will have to look into other measures to mediate the resolution as it seems we cannot come to an agreement amicably."
10/30/2014: I sent an email to Randy P[redacted] that due to the fact that my husband just returned from out of town travel and we are making consultations regarding all the options available to us, I will not be able to provide AWF with a final decision by the end of October as requestedHowever, I will present AWF with a final decision in the near future when all of our consultations are complete
I think this is reasonable given the fact this issue has been open for almost six months now, and Randy P[redacted]'s first serious involvement has only been this past week after months where AWF's employees have displayed a low level of responsiveness and priority to our situationAdditionally, after months of correspondence, this week was Randy P[redacted]'s first mention of not honoring option #(monetary reimbursement) from AWF's regional manager Ben W[redacted]'s email on 7/8/
AWF has agreed to pay for additional services for having the floors redoneThose services would be $3,927.75Desired Settlement: Dispute Charges from All Wood Floors (AWF) Invoice No[redacted], dated 4/22/
Appears on credit card statement as [redacted]
Charges appear below:
4/19/ [redacted] ###-###-#### VT $5,
5/21/[redacted] ###-###-#### VT $4,
Total: $10,
REFUND of the amount charged: $10,

Review: After purchasing laminate floors from [redacted], I had my floors installed by All Wood Flooring on March 14, 2014. I adhered to all the requirements regarding what to do before the installation was to take place. On the day of the installation, I was unable to communicate with the installers due to a language barrier. I noticed a crack in my concrete, and I was willing to pay for a repair, as the salesperson who measured my floors from All Wood Flooring said would happen. The gentlemen installing my floors were signaling to me that I did not need to repair it. Also when I purchased the flooring from [redacted], they did not mention anything about bubbling of floors if I bought 8mm vs. 12mm. I purchased the highest grade of underlayment.

The day of the installation I called All Wood Flooring to say that the floors were not cleaned, and one of the moldings was installed incorrectly. After being told that the installers would return the next day to clean up at 4:30 pm (arrived at 7:30 pm), the inspector would come. After never showing up and countless phone calls, I finally gave up.

My floors started bubbling two weeks later. I called and called All Wood Flooring, and finally reached Candice. Candice told me that the temperature was causing this, and that it would be better in the summer -- call back then. I was not satisfied with that explanation, but adhered to her request. The floors were bubbling even more in the summer, and I called to speak to Candice on early August, but was told she left. Wendy called me back, and said she would send someone out on Tuesday, August 12 named Jose. She then called me back to say he couldn't come until Thursday, August 14. I rearranged my schedule to accommodate his. Jose arrived, and said I needed a humidifier, as it was a summer conditions causing my problem. I told Jose Perez that I was told the opposite by Candice. He said Candice wasn't with the company anymore. This doesn't matter to me -- the company needs to get this right. He told me to purchase a dehumidifier, and he would send me a report within 24-48 hours about any repairs. I have called and written, but no responses and no report. I'm unemployed and cannot really afford a dehumidifier, but will go ahead and put myself in unnecessary debt to try it. We also went into my neighbor's home as she had her floors installed by a team of 3 (mine was just a team of 2) who spoke English, and she purchased 12mm grade (my choice did not come in that grade). He said the reason hers were not bubbling is because she bought the higher grade, and his meter registered lower humidity in her house despite a friend walking into the house and noticing that her house was somewhat humid and mine was not. I sent an email to Jose Perez with a cc to the company's owner, Randy Perez, requesting my report by end of day on Tuesday, August 26. This was on Monday, August 25. I did not receive anything, and I check my SPAM mail all the time. Also, none of my neighbors with laminate flooring need a dehumidifier as their floors are not bubbling. In addition, I paid cash of $35 to the man who measured my floors. He pocketed it, never gave me my promised receipt, and it was supposed to be deducted from the cost of my installation. It never showed up, and he told me that it was. I didn't believe him.

My floors are under warranty for installation through March 13, 2015, and I fear that they will not repair them before the warranty runs out. My floors have minimal traffic. I live on the ground floor over cement. I am not having water issues. I would appreciate your assistance in rectifying this matter.Desired Settlement: I would like All Wood Flooring to repair the problem. If they cannot do that, I would like for them to arrange new flooring with [redacted] at LL's expense and install new flooring at AWF's expense.

Review: May 26th - Eric W[redacted] came to our house to evaluate our home for vinyl flooring.

May 27th - Mr. W[redacted] emailed me with Labor, Contract Terms, Project List, Scheduling etc.

June 9th – Day the installers were originally scheduled between 8-10 AM. I called the office at 10:30 to find out where the installers were. At 10:50, I received a call from the installer to notify me that he would not be able to make it due to his van breaking down. I asked the office why the installer or anyone else at the company did not call me. The office reschedules me for June 10th. Took 8 hours of personal vacation on this day. VALUE: $422

June 10th – The installers arrived at 10:00 only to tell me that Mr. W[redacted] accessed our home incorrectly. The kitchen, and half of the downstairs would have to use co base molding instead of the quarter round that was recommended. This was due to the walls of each room being concrete so the mails could not be used. In addition, the transfers for the downstairs and the kitchen were not measured correctly and we would have to purchase additional transfers as well to finish the install. I emailed Mr. W[redacted] and explained all of this to him. He tells me he will get the materials and they will come back out Saturday June 14th. He tells me he will call me once he has the materials. I also emailed Mr. W[redacted] indicating the lack of professionalism of AWF but never received a response. I called the office to talk to the manager Ben. He was out of the office for a family emergency. I had to move my refrigerator, dryer, table and chairs, and stove back and hook them up (dryer and stove are gas) to cook and wash clothes until the install date. Took another 8 hours (16 total) of personal vacation on this day VALUE: $422 ($844 total)

June 12th – I still have not heard from Mr. W[redacted] so I call him on the way home from work to see what the status is of the materials for June 14th install is. He indicates he has to stop at the office and he will drop them off later that evening to our house. Mr. W[redacted] never called or stopped by that evening. I drove 45 minutes to the Edgewood Lumber Liquidators store to purchase and pick up the additional transfer pieces Mr. W[redacted] never originally ordered. VALUE: GAS $6 / TIME: 90 min

June 13th – I called Mr. W[redacted] to see, yet again, where the materials are for the June 14th install are. He tells me he has to drive to [redacted] to pick up the co-base molding and he will drop it off at our house later that day which he does. I call the main office and leave a message for Ben again to discuss all of the issues we are having. I call back later that day and they give me Ben’s cell number. I call Ben on his cell and leave a voice mail asking for him to call me regarding all of the issues. I never heard from Ben.

June 14th – Installers show up at 7:15 and start the install. While installing the kitchen, it is brought to my attention that one of the flooring boxes is wrong. A representative from Lumber Liquidators brings us the correct flooring. Once the install is complete, I indicated to the installer that I will not pay until I here from Ben like I requested. The installer tells me he understands and that AWF will not pay the installers until the payment from me is received. The installer calls Ben at least twice and leaves a voice mail while at my house. The installer waits 20 minutes to hear from Ben and then leaves.

June 25th – I received a voice mail from Candace at AWF regarding our project. I explain everything to her and tell her I wish to speak with Ben about reducing the cost and all of the issues we have had since the start. Candace says she is only allowed to remove $50 from the project. She said the accounting department could only “authorize” $50 off because if it was any more, it would “void” the warranty. I gave Candace my work and cell numbers and asked her to pass these to Ben and for him to call me. I still have never heard from Ben.

June 27th – I sent Candace an email asking her to please forward my information to the owner of the company and have him call me since Ben will not contact me. Candace emailed me back and said she did forward my information to him. I still have never heard from the owner.

July 1st – I called Candace about paying my remaining balance in order for us to honor our part of the contract and that we would be filing a Revdex.com compliant against AWF. At this time, Candace asked if we could wait until July 11th to act on anything, including the payment. This would give her enough time to speak with the manager Ben and she would call us back before 5PM on July 11th. At 5:30PM on July 11th, I called Candace to pay the remaining balance. Candace said she was authorized to reduce the remaining balance by $100. I asked her how this would not void the warranty and she did not have an answer. She said they would send a revised bill to me.

July 14th - I received the revised bill and paid the remaining $572.32.Desired Settlement: We would like most of the $572.32 refunded due to the following:

1) I took 16 hours of personal vacation for no reason. I am a supervisor and all of my projects fell behind. I also need my hours because we are expecting a baby in December.

2) The original install date nor the revised second install date was not kept. I had to call them to get additional install dates.

3) The time this took away from my family (i.e. driving to [redacted], MD to pick up supplies that should have been ordered in the first place.

4) The assessor, manager, nor owner ever called me back despite my repeated attempts to contact them.

5) No one at All Wood Flooring has ever apologized for all the inconveniences we have experienced.

I feel due to their lack of professionalism, lack of timeliness, lack of communication, or the ability to care about the customer, this has caused extensive inconveniences in personal and work time on both my wife and my parts to include the financial burden of gas and work issues.

Review: This letter is to inform you that we are disputing the final amount due on the invoice of $3444.19. Due to the following reasons listed below.

All Demo work had been completed by us prior to the start of the install. We requested a revised invoice to reflect the demo removal from [redacted]. [redacted] (Project Field Manager), [redacted] and [redacted] (Regional Manager). After 6 months we finally received the requested invoice on 11/06/2013.

The Installation was scheduled to start on May 29, 2013 and be completed by May 31, 2013 according to **. [redacted], our estimator for this project. We have the following grievances:

To begin with, **. [redacted] changed the appointment time for the estimate to from 6:00PM to 5:00PM, which was an inconvenience. **. [redacted] also made a personal phone call to his wife trying to have her get tickets to see “Iron Man 3” that evening during the estimate which distracted him from accurately measuring our home. **. [redacted] measured the master bedroom incorrectly by 275sq. ft. The installers had to quit installing our flooring on May 30, 2013 due to lack of material, which was caused by the inaccurate measurements. The installers stated they would not come back until the additional flooring was ordered. However, the installer should have come back the next day to a least install the Family room and Mud room, so we would have been able to move furniture into these roo**. No quarter round was delivered for the day of the installation and they were unable to locate the missing quarter round. This was another inconvenience to us.

The job was supposed to be originally completed prior to our move in date of June 1, 2013. We had to move in with loose flooring in the Family room, Mud room laid out only, and Front entrance room being only half complete. This prevented us from moving furniture into these roo**. The quarter round was not installed in any of the roo**. Unfortunately we had to live in these poor conditions, unable to unpack for a month due to the unfinished installation of the remaining flooring and quarter round.

We also had cus[redacted] stairs (treads and risers) ordered per **. [redacted]’s recommendation, which turned out to be huge mistake on his part since he only measured the bot[redacted] step. If we had been informed that our stairs were different lengths we would have never spent the extra money $3,500 on cus[redacted] stairs.

The stairs were delivered and the installer informed us that they were damaged by the factory that made them. We took the treads and risers back to [redacted] with the installer to order new stairs. We were told these stairs would have to be refinished due to the fact that these cus[redacted] stairs were not available. During the second attempt to install the refinished stairs, we were told by our installer, that the stairs were not measured correctly by **. [redacted]. Since the second set of stairs were measured incorrectly they had to be bumped out from the wall by almost 2inches in order to fit, leaving the trim sticking out of the staircase (leaving a very unsightly looking wall.)

During all the MONTHS this project has taken to complete, [redacted] contacted us multiple times for install dates even though there was no material that had been delivered. The dates we were told someone would come, no installer would show up. Not to mention the installer promised that he would come back and finish the install, but when I called to see where the installer was, I was told he wasn’t on the schedule for our home. My husband had to take off multiple days of work for these installation dates and also made plenty of extra trips to [redacted] in [redacted], VA. to pick up materials. [redacted] called us and scheduled the install date for the refinished stairs, the morning of install **. [redacted] called to inform us the stairs were not in. After the final completion of the project we contacted **. [redacted] regarding our dissatisfaction of the unfinished trim on the stairs. We emailed **. [redacted] pictures of the stairs. **. [redacted] came out to our [redacted] to view the stairs, which he agreed did not look complete and would not have even recommended cus[redacted] treads and risers for our project. **. [redacted] assured us that he would personally order trim and have the installer come back and complete the trim. [redacted] called to schedule the trim install not realizing **. [redacted] had not ordered the materials. But [redacted] ordered only one six foot piece of quarter round which would not work for trim per our installer. When the installer came to our [redacted] with the piece of quarter round with no idea as to why he was even scheduled. The installer had to go to [redacted] to purchase the trim needed to finish the trim for the stairs. A job that was supposed to take 3 days took almost 5 months to complete.

In closing, we have had a very disappointing and at times very frustrating experience with ALL WOOD FLOORING.

It is for these reasons; we feel that the Final Installment should be nullified.

When [redacted] had a phone conversation on 16 December 2013 with [redacted] she gave him 2 options

Option 1 Wave balance and warranty voided

Option 2 pay $2000.00 and have a 6 month warranty from when the job was completed on 2 November 2013.

[redacted] asked if she would put it in an email. See email below with an added option which was not discussed.

Good morning **. [redacted] and [redacted]. [redacted],

Thank you, **. [redacted], for returning my call. Per our conversation this morning, if AWF waives your balance of $3444.19 you will not have a warranty for your flooring installation.

We do have 2 options for you to chose from:

Option 1: Pay balance of $3444.19 and have full 1 year warranty, effective date of completion of your project (Sat 11/2/2013).

Option 2: Pay $2000 for 6 month warranty, effective date of completion of your project (Sat 11/2/2013).

Please keep in mind that we did cover all materials needed for your project, so there was no extra cost to you in completing your project. If you have any questions, please contact the office. Please let me know which option you would like to move forward with by Wed 12/18/2013 5pm.

Thank you,

Customer Care Manager

Sent: Tuesday, December 17, 2013 10:20 AM

To: [redacted] Cc: [redacted]

Subject: RE: [redacted] - Your All Wood Flooring Project balance

Importance: High

Good morning [redacted],

Regarding the conversation you had with [redacted] on December 16,2013, we have mutually decided not to go forward with any warranty options from All Wood Flooring. Please send us a revised invoice reflecting the remaining balance of $3444.19 to be adjusted off to show a zero balance, with a PAID IN FULL receipt. Regards,

Subject: RE: [redacted] - Your All Wood Flooring Project balance

Date: Wed, 18 Dec 2013 11:58:10 -0500

Hi [redacted]. [redacted],

Hope all is well. Unfortunately, I think there was a misunderstanding. There was no option to not pay balance and void warranty. As I stated in the email:

“Good morning **. [redacted] and [redacted]. [redacted],

Thank you, **. [redacted], for returning my call. Per our conversation this morning, if AWF waives your balance of $3444.19 you will not have a warranty for your flooring installation.

We do have 2 options for you to chose from:

Option 1: Pay balance of $3444.19 and have full 1 year warranty, effective date of completion of your project (Sat 11/2/2013).

Option 2: Pay $2000 for 6 month warranty, effective date of completion of your project (Sat 11/2/2013). Please keep in mind that we did cover all materials needed for your project, so there was no extra cost to you in completing your project.

If you have any questions, please contact the office.Desired Settlement: To honor the option offered initially on 16 Dec 2013 to waive balance and void warranty.

Consumer

Response:

From: [redacted] <[redacted]>

Date: Tue, Jan 14, 2014 at 11:07 AM

Subject: FW: [redacted] - Your All Wood Flooring Project balance

To: "[redacted]" <[redacted]>

Good morning **. [redacted],

Again thank you for returning my phone call. Attached are the corresponding emails with All wood Flooring in regards to our complaint. The original letter of complaint is attached as well. Thank you for your time in this matter.

Regards,

From: [redacted]

To: [redacted]; [redacted]

CC: [redacted]; [email protected]; [email protected]; [redacted]

Subject: RE: [redacted] - Your All Wood Flooring Project balance

Date: Fri, 10 Jan 2014 09:33:38 -0500

Dear **.[redacted],

Review: Our floors were scheduled and started to be installed on July 25, 2014. It's August 15,2014 and our floors have yet to be completed after we were told that it was a one day job to complete. The quality of the installation is thus far less than professional. After work had to be done over because of poor workmanship, my floors are in a worse condition than they were before. After complaining, the company sent out someone else to look at the quality of the job whom pointed out more issues than I was complaining about and also agreed with me saying "[redacted] you're not being unreasonable with your complaints at all." He said that he was going to write a report stating all the problems and give the company his recommendations including all that was stated to me to include that the installers used a hammer and took chunks of wood out of my subfloor which is not industry practice and they should've never done that. After speaking with a customer service rep for the company, I was told that certain complaints discussed by their representative wasn't included in the report and the company was basically only going to do the stair noses over and tighten up the t-molding. The individuals in my belief that this company have working for them have displayed no integrity at all which reflects on the company as a whole. My primary concern is that this is a health and safety issue as my kids aren't allowed on the stairs because there's no up stairs railing preventing them from falling over the side. I've communicated this concern to the company several times. I've also complained about a stair nose that is now loose stair nose. This company motto states "we are not satisfied till you are". At this time I'm very unhappy and unsatisfied; and it seems like All wood flooring doesn't care. This work isn't professional and I don't like the way I've been handled as a paying customer. This situation has been a total inconvenience to my family and due to safety issues our sense of comfort in our home.Desired Settlement: My stairs and floors to be installed, fully completed in accordance with industry standards and in line with manufacture warrantee requirements, that is safe when its completed. And a full refund for the inconvenience.

Review: Our floors were installed by them in December, 2013. At the time of installation, we were unhappy with the total installation but were told they had installed floors only way possible - considering that the floor level in two adjoining rooms was not the same. Even though unhappy with this, we paid them in full for their work. It took them several weeks to get a piece of T-molding to go between the two rooms. After a month, the flooring began to separate in several places and they advised that they would come back to not only repair this but to replace flooring in both rooms as they should have advised us to build up the flooring in one room so that flooring could run consecutively from one room to the other. We have had them scheduled multiple times to return and do the work, but have been cancelled at the last minute as they were detained on another job. On one occasion, they sent multiple workers who did not speak sufficient English to understand us and who had absolutely no idea what work they were to perform. We have been dealing with this problem since their installation in December - 6 months in total!Desired Settlement: We want them to return to take up the flooring that was improperly installed and re-install correctly. If this cannot be done in a timely manner, we want a full refund of our install and material costs for this job.

Review: On May 4, 2013, I purchased hardwood flooring from [redacted] at [redacted], Delaware [redacted]. We also obtained the services of All Wood Flooring ,LLC (AWF)which is the contractor associated with [redacted] Store for installation. The [redacted] store called us a few weeks after to inform us that our wood is available for pickup at the store. My husband made arrangements with the store that we will be picking up our hardwood flooring 5/25/13. We had planned for 1 week of approximate acclimation time of the wood in our home from pickup to the installation as per their recommendation. When we went to pickup our hardwood flooring from the store with a rental truck, we were told that our wood was mistakenly given to someone else and that the wood will be delivered to our house on 5/27/13.When the store manager was asked if problems would arise from acclimation due to the fact that the wood would not be in our house with the new delivery date, we were told it would not be a problem.The wood was delivered to our house on 5/27/13 with a total of 30 boxes, only to get a call that there were 10 boxes of wood mistakenly delivered that 10 boxes need to be swapped for the correct wood, this was done 5/28/13. Again, the question of wood acclimation was asked and we were told that it would not be a problem . AWF was involved with the delivery and transport of our wood flooring. As per their instruction, the ends of the boxes of hardwood were opened and left in our living room to acclimate with indoor temp of 72-74 degrees. Our installation then proceeded on 6/1 and 6/2/2013.During installation, my husband noted that there were a lot of damaged pieces of hardwood. He then asked the installer what the plan was and the installer called his supervisor Craig B[redacted].The message relayed to my husband was that the installation would proceed and that the damaged wood will not be used .My husband noticed that the installers cut out the damaged areas from some of the hardwood pieces and used the remaining good part. My husband talked to the installers not to throw out the damaged wood and was told not to worry about it since the installer’ supervisor was aware. There was only 1 box of hardwood flooring not utilized. The next day after installation, we have discovered that throughout our living room, kitchen,dining area and small hallway that there were a lot of visible small cracks on the installed wood which were not seen on the day that installation was completed.When I used a dry swifter duster to get rid of the dust, there were a lot of splintering on the sides of the wood .We noted scratches, chipped areas, tiny holes and other deviations on the wood . We attempted to call Craig B[redacted] from AWF to setup inspection as per our agreement when we obtained their services for installation because of the issues we have found. We also called the store manager of [redacted] at the [redacted] store on 6/12 ( Mark) who then passed the call to the supervisor of AWF ( Craig B[redacted]). Craig B[redacted] on 6/13 came and assessed and took photos and told us that he will come back and replace what was needed to be replaced from an installer’side, but for the other issues we were told to contact [redacted]. AWF came back and replaced 7 boards. I then called [redacted] in [redacted] and spoke with the Store manager Mark who then directed me to call customer service since he said that the store cannot do anything once the wood is sold .I then contacted the [redacted] Customer Solutions Department which in turn gave me a work order number of 18809112 and submitted the paperwork they required along with 87 photos of the noted flaws on the wood . From the time the floors were installed which was June 2, 2013 until approximately late July 2013, we kept our living areas bare of furniture as we were awaiting for inspection. However no one showed up so we eventually put our furniture back with a lot of area rugs and padding underneath to protect the floor. I have been in contact with AWF and the Home service store for [redacted] as evidenced by copies of the emails and I have also been in contact with them via phone in regards to the resolution of my flooring concern since June 2013. AWF has offered repair of 25 boards based on an inspection done by [redacted] Inspect on 9/6/2013 who in the report stated that the problems were installation related. I did not agree with the recommendation because during the inspection, the inspector was aware that there were more areas of concern covered by furniture and that the inspector focused on the high traffic areas. . The last inspection was done by AWF regional manager , Hector S[redacted] who came to my house on 2/28/2014, who stated that he would recommend for the whole flooring to be replaced due to the numerous amount of taped areas of concern. He was also made aware of the condition of some of the boards that they replaced which have come loose, also that one of our doors to a storage/pantry was destroyed during installation and that we tried to put a new door and the door would not open due to the floor bulging up. I asked if he would email me a copy of his report and he agreed. He told us to go ahead and take the blue tape on our areas of concern so that we can enjoy our floor. I have not received a report from him, what I received was a phone call from Moises S[redacted] from AWF , Human Resources Manager who stated that they are not replacing the whole floor. I communicated what Mr. S[redacted] told us when he came to inspect the floor and Mr. S[redacted] stated that that was not what he told him. We have not taken off the blue tape on all the areas of concern that we have noted when the regional manager told us to do so after inspection .I was skeptical about the intention thus we kept the areas of concern taped. The last contact I had with a representative from AWF was via e-mail with T. M[redacted] of Allwood Flooring on 8/28/204 wherein she inquired about the status of my complaint against the company with the Attorney General's Office in Delaware and Maryland. The attorney Generals Office in Delaware was unable to get any response from the company and the Attorney Generals Office in MD stated that they cannot help me since my address is in Delaware even if the company is based in Maryland since they do not have jurisdiction.The last offer I received from Mandy D[redacted] of the Home Service Store Customer Solutions for [redacted] was a refund of my installation fee for my flooring project which I declined. This has dragged on for a year now. I have paid fully for my flooring materials and flooring installation fee as agreed upon. I have fully complied on my part as a paying customer. I am being given the run around from a simple flooring project that I thought would be done and over in 2 weeks. I have been in remission for a health condition and my cancer has now returned which kept me for a number of weeks from keeping up with this flooring concern and I do not want to continue to be dealing with this flooring concern while I am facing this current health crisis. I really , truly want to seek for a speedy resolution. I am willing to settle with the company within reason. I have spent a lot of time and effort with my ongoing discussions with the company and also taking time off from my work to accommodate the inspections that were set-up. Please , someone help me get this flooring concern resolved. Thank you very much.

[redacted]Desired Settlement: I would like for the company to replace the whole flooring related to the numerous issues (cracks, splintering) which the company representative initially promised or if not then I would like a refund of the total cost of my flooring materials and installation so I can get my flooring project to be done by another company who would honor their service contract and work with their customer so that both parties are satisfied.

Review: I had scheduled an appt to have hardwood installed 9 days in advance ( 3 day project).Business took 30% advance payment. Business called me 5 days prior to scheduled contract to reschedule. (called on thursday for the contract which was supposed to start following tuesday ). Then confirmed again on monday am ( the day prior) that it could not be done at 10 am. Then called me 4 pm monday to say they can do it on tuesday, and demanded paperwork be sent within 10 minutes. I sent the paperwork, but business did not send the required paperwork needed by my condo association despite sending a sample for the same. Tuesday morning, after making multiple calls, business informs me there are 'notes' saying my project needs to be rescheduled, but cannot confirm or deny the final decision, while I have taken 3 days off from work for this project.Nor did they bother to inform me, until I called them. Apparently the note was put in by [redacted] , the regional manager, who I had talked to 10 pm monday night to sort out the insurance paperwork issue and he had said it can be sorted out and work can be started. This leaves me baffled as to why [redacted] put in that note, when he said exactly the opposite to me on phone.

They told me [redacted] will call me, who I had called the am of tuesday anyways and left a message, who did not bother to return my call, ever.

Finally receive a call from the 'scheduler' person ([redacted]) who tells me that it needs to be rescheduled 2 weeks from now, since insurance paperwork will take 'days' while I am getting an email from the office manager [redacted] at the exact same moment, saying they should have that information within the day.

Finally the insurance information comes through at noon. At this point of time, I desperately try to reach [redacted] (regional manager) who emails me saying he needs to come see the place to have a 'gameplan for installation' ( my place has already been 'seen' and measured TWICE by allwood floors by this time). I agree and ask him to come the same day. He responds first saying they can start work tomorrow, and then a minute later says [redacted] (the same person above) said it cant be done until next week. Please note the different information that [redacted] tends to give everytime to different people ( 2 weeks timeframe for me, next week to [redacted]) . Not to mention they do not co-ordinate amongst themselves at all, and I had to take the responsibility to tell them what other members from their team is saying. ofcourse this has left me thoroughly confused. I am not sure how I can rely on these people to actually get the job done since they themselves dont know what they are doing.

In all, this business wasted my time, caused significant mental distress and financial loss to me, and are extremely unprofessional , unorganized and do not honor their contracts, but expect their clients to do everything as they want at a moments notice.

After emailing them asking for final answer, nobody has responded to bothered to call me back.Desired Settlement: I expect a financial compensation for getting the floors done from other more reliable and professional flooring contractors who actually honor their contracts and do their jobs, since I have to now find a contractor who can do this at short notice, not to mention 30% of my advance payment is stuck with this business who says it will take days for them to return the money.

Business

Response:

Good Afternoon,

Our installers did not install flooring due All Wood Flooring unable to get installer for project (they were all on projects that ran over to following day) Customer then sent information that the documents that we sent to him did not coincide with what his condo associations needed. When we were able to get a definite date to schedule install, customer was on a time restraint and wanted and earlier date. Unfortunately we could not meet the dates and customer canceled installation without written notice as stated in our contract terms and condition.

All Wood Flooring understands customer's frustration and transferred him to the [redacted] Store, who is our affiliate that handles payment, and processed a FULL REFUND. Customer should have received refund 7-10 business days from 11/19/2023 directly to his account.

All Wood Flooring has provided a full refund to customer and does not provide any financial compensation for a project that has not been done by our company.

Please let me know if you have any further questions or concerns.

Thank you in advance,

Customer Relations Manager

Review: Purchased wood floor from [redacted] and they recommended All Wood Flooring, LLC.. We scheduled the install for July 2-5, 2013. The installers pulled up tile in our kitchen. The installer only spoke [redacted] and he had a helper who tried to figure out what he was saying. The installer called the supervisor, [redacted], to see what they should do about the current wood floor being lower than the new one and he said to take out the plywood under the tile and take out the layer that was under the carpet. We agreed to do this based on their expert advise and we paid extra to have this done. We then found out after the floor was installed that the floor was laid on 1/2 plywood and this does not meet the minimum requirements for the wood floor. In addition, it was installed poorly with many damaged boards in addition to having the improper sub floor. After months of going back and forth, All Wood Flooring, LLC. agreed to replace the entire floor but I would need to pay for them to install 1/4 inch plywood down and for it to be screwed and glued in place. The 1/4 inch plywood added with the 1/2 meets the minimum requirements of the wood floor manufacturer. They did install additional sub floor of 1/4 to meet the minimum requirements and put down the new floor. When the floor was complete, we found 35 damaged boards and they had put a huge gouge in our new refrigerator. I am trying to get our money back for this poorly installed job so we can get a reputable company to do the installation. All Wood Flooring, LLC wants to come in and replace only the damaged boards but the gaps between the boards would not be solved, so we think this is a poor option. We would also end up with face nailed boards all over our kitchen and living room.

We paid to have the plywood and carpet underlayment taken out thinking this was what needed to be done based on what [redacted] told the installer only to now find out it should have never been taken out. I was told by [redacted] that the carpet underlayment could not be nailed into so it had to come out but I have recently found out from two different sources, one being the second installer, [redacted], that this could have been nailed into after all. They also told me the plywood the tile was on had to be taken out because of the material the tile left behind when it was removed. I have also recently found out that could have been scraped off and used to put the wood floor directly on. This is the only reason I agreed to pay for the ¼ plywood to be installed glued and screwed in. I signed the contract based on false information provided to me by [redacted] and the installers at All Wood Flooring, LLC. I now know that I should have demanded ½ inch plywood be installed using glue and screws to try and restore the integrity of our floor.

The new flooring was installed by two installers, [redacted] and another man. They completed the majority of the job in 2 days. The shoe molding was partially installed later by [redacted]. The shoe molding was installed improperly, the flooring was installed improperly and we have at least 35 damaged boards or boards that should not have been installed. The fireplace surround was done so poorly; it now sticks out like a sore thumb in the room. The caulk that was put in, is all over the rocks and looks messy and incomplete. We also have cracked boards around the fireplace. Our daughter received a splinter in her foot when she walked across the kitchen floor.

This has been an issue since July 2013. I have had Hector and Craig, both supervisors out to my home to help solve this problem but this company only wants to do bare minimum and doesn't care what the final product looks like. I have places in the floor a quarter can fit into, I have gaps and holes showing, I have improperly installed shoe molding, caulk on our fireplace stones, and over 35 damaged boards. They left glue all over my foyer and bathroom from one of the workers walking in the glue. We have had to move the furniture two times and had our lives disrupted for weeks. The installers don't show up when they are scheduled and then lie about why they are late. I waited 8 hours one day for [redacted] to come and install the shoe molding. I kept calling All Wood Flooring and they said he told them he was in traffic only to find out he was at another job. They also were supposed to finish the shoe molding on a Saturday so we waited around all day and they never showed up. We are fed up with this company.Desired Settlement: I want a complete refund for the material and work done so we can have it completed by a reputable company. Payment for the replacement of our damaged refrigerator. Total for everything is $10,425.73.

Review: I was scheduled for floor installation for June 6th and 7th. This installation was scheduled over three weeks ago. On Friday, [redacted] arrived and indicated that he had another job on Saturday and would not be able to finish my job. I asked him to call to see what they would do prior to him getting started.

[redacted] offered Sunday or Monday installation, but I told him I had previous scheduled plans for Sunday and I took off Friday to have this done and did not want to lose another day of work nor was I sure if I could get Monday off. Before I could see about getting Monday off [redacted] told me that his supervisor [redacted] indicated that he would have another installer come Saturday morning to finish.

Unfortunately, the first day did not go well. I have chipped wood and it squeaks. I also reached out to Ben to let him know his guy used staples instead of the nails I purchased from [redacted]. Additionally, he had the nerve to take my nails and receipt with him.

Around 7:00pm, I received a call from Ben indicating that he could not find someone to come Saturday. Needless to say it was to late for me to do anything.

After adjusting/canceling my previous plans, I accepted the offer of having someone come to finish on Sunday. Well [redacted] and his team did a good job (using nails; now I have one have done with staples and the other with nails). Unfortunately, they could not finish the job. I am so frustrated with this service so I called my supervisor at home to get the ok to handle this today.

My house is a mess. I'm on my forth day with no access to my main floor and with damage carpet on my stairs, which I will now have replace carpet.

I called Ben to let him know the new installer would be using nails and that I will have a job with half staples (which have defects) and the other half with nails. I understand he had death in the family, but I request for someone to step in to handle this situation.

I signed a contract with your company and I upheld my part, but I feel as if no one is assisting me. We are now short wood. [redacted] measured and I purchased the required additional amount. I was scheduled for Sunday, June 15th delivery of more wood between 9am - 12 noon. No one showed up so I contacted [redacted] and [redacted] contacted A W Flooring. I was contacted by [redacted] and he indicted that someone would be to be by 7pm. No one showed up. Then the driver called me at 7:30pm indicating that he was in Baltimore and could be to me by 9:30pm/10pm. No one showed up.

To date, I have emailed [redacted], [redacted] at [redacted] at A W Flooring and no one has contacted me with an apology nor a solution to these problems.Desired Settlement: I am requested a phone call from Management with a concrete explanation and a true date for delivery, final installation, replacing of my carpet and replacing of the damage floor and compensation for the time wasted with the canceled installation, additional days for installation, and no show of delivery guys.

Review: I purchased Bamboo Flooring from [redacted] on January 12, 2014 and they had All Wood Flooring, LLC do the install on the floor. ALL: Wood Flooring installed the floor February 3, 2014. By mid-March 2014, the floor boards in several areas were separating leaving large opening between the boards, I immediately contact All Wood Flooring for a repair. Since then, almost 5 months later, they are still scheduling the repairs at least 10 times and never show or have one guy show up and say he cannot do the repair alone. I also, contacted Home Service Store recommended by [redacted] and filed a complaint. [redacted] Store had an independent contractor come out and assess the floor and stated All Wood Flooring, LLC need to repair the floor. Basically the floor as of the end of July without repair.Desired Settlement: Basically by this point, 5 months later, I have given Allwood Flooring, LLC numerous times to repair which they have not. I want a full refund so I can have another contractors redo the flooring.