Alldata

Review: We wanted to try out their product and possibly switch over to them. We agreed to a 30 day trial with a sales rep over the phone. after a few days we were needing some help setting up our product. He insisted the only way to resolve the situation was to fill out an order form so he could then connect us to the proper support staff. Then when we decided to cancel our free trial after a few days they tell us they can't because we signed the order form that we were insisted to sign to get help with their product. We try to cal and speak with the sales rep but he is either no help or won't return our calls. We are told by him to contact another guy, only for the other guy to tell us our sales rep can assist us in our issue. We get the number to both of their supervisors, One will not call us back and the other says the account manager can handle the situation for us. Very shading dealings. All we want is to cancel our service!Desired Settlement: All we want is for the contract to be cancelled.

Business

Response:

Contract canceled per customer request.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I have signed up for Alldata for our new business. I was told I will get a free trial, but when I called to cancel I was told that I have no choice because it's a year contract. I was told that no way they offered a free trial, even though they have a page dedicated to it on their website.I told them that their software is bad, we can't find any information on it and I cannot pay $235/month for something we cannot use. Especially, because we are a new shop, starting out, we need to be careful how much we spend. When I wrote them an email that I expect them to cancel the contract, the area sales guy came to the shop to argue. Very unprofessional. When I called them, I was transferred from person to person, all telling me that they have no power to change anything. Once, I was even patronized and hung upon.Then someone told me to mail back the key and he will talk to someone else to make sure we don't have to pay their ridiculous 6 months penalty,but of course he couldn't promise, he said. I sent the key back, and then got a bill for $411, and they keep charging me for the repair software still. They keep sending me in circles while they keep charging my card. I don't want my credit effected by this because they didn't give me the free trial like they were supposed to.We tried their service, tried to get info on the cars we service, but they didn't have it. When we called them for the car repair info, we got a fax back a week later on the wrong repair.When I called the billing department, after telling me she cannot make a decision (like everyone else saying at this company), she said she will talk to the guy who told me to mail back the key. I never got a call back of course. They are rude, they lie and their program is horrible.They also didn't give me a contract until I asked for it when I realized that they just lied to me.Desired Settlement: 1) I need the contract cancelled2) I want refunds on all charges

Business

Response:

01/21/14 0 day call was completed and he was informed of the 12 month commitment and no issues were addressed at that point.

02/10/14 They called and wanted to cancel because they claimed they never received a request they submitted to the Library team but AM informed them that the response was sent to them and they didn’t receive it due to fax/email issues on their end. At this point, they stated they no longer wanted the products.

03/05/14 Customer wanted to cancel Repair and Manage and Repair cannot be canceled but Manage can be but there is an early termination fee of $250 which was applied

Consumer

Response:

I am rejecting this response because:

01/21/14 0 day call was completed and he was informed of the 12 month commitment and no issues were addressed at that point.

-No issues because we barely started trying out the product. Since they have the 30 day free trial, my understanding was that we were still in the 30 day free trial, which they never applied to our account. Every time I asked someone why, they had no answer. The answers I received was, that it's not their job, talk to someone else.

02/10/14 They called and wanted to cancel because they claimed they never received a request they submitted to the Library team but AM informed them that the response was sent to them and they didn’t receive it due to fax/email issues on their end. At this point, they stated they no longer wanted the products.

- We weren't just claiming, but we didn't receive information twice when we requested. Nothing is wrong with our fax machine or email. I never heard of a fax machine that sends info a week later. We were getting other emails and faxes just fine! The problem also wasn't only that we didn't receive the info in a reasonable time frame, but the fact that their software doesn't have enough info on the cars we service. It is pretty much unusable for us.

03/05/14 Customer wanted to cancel Repair and Manage and Repair cannot be canceled but Manage can be but there is an early termination fee of $250 which was applied

- I tried to reason with the company, but they all say they have no authority to do anything. I can go in circles but the facts are that

1) noone wants to take responsibility,

2) noone is willing to help or be reasonable

3) noone cares that we cannot use the software because they don't have enough info on our cars

4) noone cares that they had a 30 day trial period (which they removed from the site since I posted this complaint)

5) noone thinks that it's unreasonable to ask for me to pay an early cancellation fee if I was promised a free trial

6) noone thinks that it's unreasonable to charge me $235/month for a service we cannot use and we were offered a free trial

This company is so bad, it doesn't seem real! No company that believes they have a good product would do this to their customers! Just shameful.

Consumer

Response:

I am rejecting this response because:

This shows nothing about what was told to me over the phone. I was told I can have a month trial while the sales guy leading me thru the buying process online. I was also rushed thru signing the contract online while the sales guy waiting on the phone. I trusted that I will get the 1 month free trial. I don't understand why a company has to fight over this. Why would a company want to screw their customers instead of honoring their promise. Why would a company want to force someone to pay a lot of money for that they cannot use. Why a company wouldn't honor their free trial. Why a company would want to hurt a business financially that's just starting out over this. Maybe because their software is so outdated and lacks so much information that auto repair shops are leaving this software. Instead of fixing issues and providing better customer service, they want to hold unto everyone they can, even if it means hurting small businesses. Shame on everyone who works on this and can sleep at night.

I cannot change the story. I was offered a free trial over the phone and I tried it and didn't like it. I cannot pay for something that we cannot use. Alldata needs to take responsibility for their failure of the software and the lack of information and poor customer service.

Review: I HAVE BEEN A LONG TIME SUBSCRIBERS TO THE ALLDATA SOFTWARE FOR BOTH OUR AUTOMOTIVE SHOP MANAGEMENT AND REPAIR DATA. IN OCTOBER 2014 WE NOTICED A DISCREPANCY IN OUR ACCOUNT AS WE WERE BEING DEBITED AUTOMATICALLY FOR OUR MONTHLY ALLDATA CHARGES. THE SUDDEN CHARGE WHICH WAS DOUBLE THE NORMAL CHARGE CAUSED US TO EXAMINE ALLDATA'S DEBITS TO OUR ACCOUNT. THIS CAUSED US TO NOTICE NOT ONLY OUR BEING BILLED MONTHLY FOR A SECOND LOCATION WHICH HAD BEEN CLOSED AND WE HAD CANCELLED SEVERAL YEARS PRIOR, BUT OUR BEING DOUBLE BILLED (AT THE VERY LEAST) IN THE MONTH OF OCTOBER. AT THIS TIME, WE REQUESTED PAPER STATEMENTS (WHICH WE WERE NOT RECEIVING), AN IMMEDIATE STOP TO THE BILLING OF THE SECOND LOCATION (WHICH WAS LONG SINCE CLOSED), AND A CREDIT FOR THE OVER BILLING. AFTER RECEIVING A CREDIT FOR HALF THE AMOUNT OF THE DOUBLE BILLING, A WEEK LATER THE SAME AMOUNT WAS DEBITED FROM OUR ACCOUNT. WHEN WE CALLED TO QUESTION THIS, WE WERE INFORMED THAT OUR END OF THE MONTH BILLING WAS NOW GOING TO BE AT THE BEGINNING OF THE MONTH. AT THIS TIME, WE AGAIN REITERATED OUR DESIRE TO RECEIVE PAPER STATEMENTS IN THE MAIL AND REQUESTED AN IMMEDIATE STOP TO THE AUTOMATIC DEBITING OF OUR ACCOUNT. TWO MONTHS LATER, DESPITE TWO PHONE CONVERSATIONS WITH OUR ACCOUNT MANAGER AND PROMISES THAT THE PERSON WHO HANDLES OUR BILLING WOULD BE CONTACTING US, WE HAD STILL RECEIVED NO PAPER STATEMENT IN THE MAIL. WE EVENTUALLY RECEVED A BILL FOR $866.59 ($280.81 MORE THAN THE TWO MONTHS WE OWED AT THE TIME. WE PROMPTLY MAILED PAYMENT FOR THE TWO MONTHS WE OWED ($585.78). IT SHOULD BE NOTED THE $292.89/MONTH FIGURE SHOWING ON THE PAPER STATEMENTS FINALLY EMAILED WAS $36.92 LESS THAN THE AMOUNT WHICH HAD BEEN DEBITED TO OUR ACCOUNT EACH MONTH(NOT INCLUDING THE $130.00 PER MONTH CHARGED US FOR THE CLOSED SHOP). AT THIS SAME TIME, WE WERE HAVING REPEATED PROBLEMS LOGGING INTO ALLDATA REPAIR FROM OUR DEVICES IN OUR SHOP, INCLUDING FROM A TABLET WHICH UPON A $49.00/MONTH SUBSCRIPTION WAS SUPPOSED TO HAVE DROPPED OUR BILL $32.82/MONTH...Desired Settlement: WE HAVE CANCELLED OUR ACCOUNT AND WOULD LIKE ANY AND ALL AMOUNTS ALLDATA FEELS IT IS OWED FOR THE FINAL MONTH (A 30 DAY PERIOD IS REQUIRED PRIOR TO CANCELLATION) FORGIVEN DUE TO THE OBVIOUS BILLING ISSUES.

Review: I have subscribed to this company for over 8 years .. my progrm has been changed numerous times and without my knowledge the upgraded me to a higher price service that I did not need. I called and found out this and told them to cancell my account. at that time I was informed that they now have a 30 day cancellation policy so id have to pay for the bill due 3/28/2014 and then it would cancell. Now they have withdrew another payment this month which is 45 days after my cancellation. First of all I have been overcharged 30-40 a month for the past year and now they are still charging me. I had to refuse the charge and pay a 27.00 fee to do that.. this company is dishonest and deceptive.. thus why im filing this complaint..Desired Settlement: CANCELL MY SERVICE WHICH HAS NOT BEEN USED FOR OVER 30 DAYS and a refund of the 27.00 in fees I paid

Business

Response:

Hello, we managed to credit this customer and this case should be closed as resolved

Consumer

Response:

Refund has been received.

Review: ALLDATA called me with some vehicle maintenance helps. [redacted],the salesman gave me 3 months free trial.In that time mechanic quit I called [redacted] told him we no longer needed it ,because of no mechanic.That is why for 3 months free,to see if can find mechanic.I still paid for 4 months,when it is automatically paid by credit card.I called to stop payment I was informed it was a 12 month agreement.That was never discussed a month to month payment was what I agreed to.The store I work out of the city of Roanoke owns and will not give a long term contract.We pay month to month.City has other plans for property.So I could not agree to a year contract.We could be required to leave with a months notice.ALLDATA rep then told me when I opened the link from my email that it became a 12 month contract.If that is the case that was very deceiving for I could not get without opening it.I think I have paid more than share of information. ALLDATA needs to what is right.Desired Settlement: An agreement can be reached if they want,I paid $135.00 a month for 4 months.

Business

Response:

[redacted] Hodge Issue: Wants to cancel while being on a 1st year contract. Disputes never being told about being on a 12 month contract and is saying was on a 3 month trial. Discovery: 1. Customer states by clicking on an email he was automatically locked into a 12 month contract. This is NOT the case. [redacted] (TSM who sold [redacted]) explained to the customer that this would be a 12 month agreement and that he would send a web order that confirms their conversation. [redacted] explained to customer [redacted] that in order to complete the sale he would need to click on 2 links (SEE BIG RED ARROW BELOW. Those 2 links reviews pricing as discussed and the terms of the contract – complete 12 months before going month to month) to review and accept prior for the sale to go through. By clicking both links and agreeing to the terms, [redacted] was then allowed to submit the web order. 2. Reviewed COOL notes and shows Howard Callender making positive contact w/ [redacted] and reviewed 0day call (terms of contract, product status, etc.) 10/31/2014 | AM | (7:57 AM) hcallend: 7:57AM-obc1 tt [redacted], verified address, email, 10/31/2014 | AM | cover contract and pricing, will send out welcome email, 10/31/2014 | AM | and training email as well customer on apy with cc..... This shows we had another AE call and make contact w/ [redacted] and reviewed his contract terms and pricing for the 3rd [redacted]e. 3. Customer [redacted] is not closing his business but simply wants out of his contract. He is currently paying month to month for his building. Resolution: Explained holding to contract terms and if he needs assistance to transfer the account to a new building/address we will be happy to assist. Customer was made aware what the sales process consists of but insists he was not told about the contract at any [redacted]e. In my opinion, this complaint is not legi[redacted]ate in regards to [redacted] “never being informed this was a 12 month agreement”.

Consumer

Response:

I am rejecting this response because:I do not own the business only work here.Why would I sign a year agreement.The owner is keeping me informed and when it happens I will be without a job.ALLDATA is using sales pitches with that were not discussed or totally understood.I asked for a recording of the sale they do not have one.I asked for Eddie Luke to speak could not find.A year agreement was not discussed a month to month was.Look at my time I have been logged on.I paid for 2 months I did not use.

Business

Response:

Company states: This consumer signed up for a 1 year contract. A few months after the fact he claims that he did not sign up under his business. Regardless of that, he entered into an agreement and also used the product. We even provided an example of the agreement and link that he agreed to. He could have easily denied it and the sales rep. would have clarified. We have included his contract agreement.

Review: Signed up for a 12 month service of repair data with this company. We had login trouble from the start and each computer had to be logged in and out after each use. The same day I used the library search feature for a repair time that could not be found. They advertise a 30 minute response. I never received a response at all. I called customer service who said that's only a 98% guarantee. The very next day our login did not work. I contacted customer service again and asked them to cancel the contract because the product was not working as advertised. The stated that they could not cancel until after the year term was up.Desired Settlement: I want the contract completely cancelled and all charges refunded. I have already put a hold on the credit card and will dispute previous charges if alldata will not. We have allready switched back to our previous company with no issues.

Business

Response:

I have contacted and resolved the customer issues. Please close the Revdex.com complaint.

Review: Company failed to provide service, was unable to resolve issue then refused to close account. Continued billing even though no service was provided.

Original problem occured in Feb. 2013, Account rep [redacted] was unable to restore a failure of operating system. Would not close account without return of :key: but would not issue a call tag for there product. Continued billing even though no services we rendered. 30 plus phone calls were made in an effort to resole the issues many of them I was on hold in excess of 15min. Despite speaking with multiple account managers, "[redacted]", [redacted] green" many failed to return calls. [redacted] promised a return call from "[redacted]" on 8/21/2013 at 10:00 am to hopefully come to a final resolution on the account, I made time and had paper work ready but no call was received(she called 2 days later)when I was not available. No one PERSON AT ALLDATA can resolve account issues, I was always referred to someone else who would have to call me back another day, not once did they actually call back ! They hide behind a contract and only cocern themselfs with billing and collections not customer service. This account was nearly 10 years old and had never been an issue untill THEY changed there practices, no updated contract was ever given or signed by an officer of the corporation. They are now harrasing me for past due on the account for services never rendered, Have sent me personally to collections even though they are contracted with a corporation not a person! They have posted to my personal credit that is in no way tied to this matter ! This is a corporation issue and needs to be handled by the corporation ! They are using a one sided contract to hide behind and use it to intimidate customers even though they(Alldata) are at fault. Better yet you can not even talk to anyone at ALDATA to resolve these issues !Desired Settlement: When the account was supposed to be closed I expected to have a small closure fee at the time and was willing to handle it at that time. Alldata failed to offer a reasonable solution. Many attempts were made to resolve the issue with multiple people. The business has since closed and The corporation dissolved. I am no longer the president of the corporation and can no longer help with the account. I also can not be held reponsible for the actions of the corporation and should not be contacted/harassed or have my credit damaged from these actions. Alldata needs to take responsabilty for there failure to provide service and leave me alone and remove illeagle reporting from my credit report.

Business

Response:

Initial Business Response

Ma'am, For a DVD customer, when they cancel, they have to return their key, if they do not return the key, they continue to be billed because they can continue to use the product.

This customer was a DVD customer and he never returned his key. The customer called in February and stated he wouldn't return his key, there were many calls made out to him asking for the key and he informed us that we can pick it up from him, therefore he continued to bill each month until he charged off. If the customer is interested in a settlement, he can contact [redacted]

Best regards,

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

Alldata uses there contract terms to abuse there customers. Alldata expects there customers to obide by the contract but Alldata does not expect to obide by the contract. I spoke to [redacted] multiple time about offering to return the key. I offered to take my time to package the key, then take the key to a shipper of there choice, all they had to do was provide a call tag, likely less than $15.00. Mind you I have paid Alldata 175.00ish a month for 9 years without issue ! They basically offered no help even though the entire issue was/is caused by them and they expect me to pay for it. No where in the contract does it state I need to return ANY property to Alldata nor does it say it has to be done at my cost. I have the two page contract available for review if anyone would like to review it(done 9 years ago). I never returned the key due to them not sending a call tag and they refused to put anything in writing stating that they would close the account once receiving there "key' back.

I am not sure if a copy of the ALLDATA contract is needed but I am happy to provide a copy. In the copy it clearly states that the key will no longer function if the subscription expires. Proving there is no need to return a "key", There need for key return is only an excuse to continue billing for no reason.

Final Business Response

I understand that. We still stand by our initial response.

After being forced to subscribe to a manager program that is not user friendly with very limited support when the contract is up even though you asked for the service to be discontinued at the full term of the said contract All Data continues to bill you. After multiple phone calls with our customer service rep. we finally got the service terminated and a final bill of $0.80 we then got charged again for another monthly fee after all of the run around that we went through. Even after the last phone call today the reps or agents want to know and ask what other service we are using like we would ever consider doing business with them again.

Review: Cancelled subscription during the trial period but also paid for the time used. Alldata is still billing me for a cancellation fee, even now, over a year later.Desired Settlement: I would like Alldata to quit billing my company.

Business

Response:

$237.60 adjusted off account. Will no longer bill.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: We signed up with ALLDATA repair and manage and they told us that everything would be up and running before our open date and actually delayed us to sign up for this new management program because it was a great new system. Obviously our grand opening date came and went and still nothing from them. We called ALLDATA after multiple attempts to contact our sales rep and they told us they would send a CD version. 3 attempts later [redacted] (account manager) told me that he didn't know why the shipping dept hasn't sent it out so he put in the cancellation for us. My business partner [redacted] received a call from a nasty, rude account manager and she threatened the fact that if we didn't pay, the repair side of the bill would go into collections and hung up. I've tried to call and resolve this issue because the poor customer ser[redacted]e and support that we've received makes me uncomfortable to do business with you guys and I do NOT have time to keep calling ALLDATA to try and resolve this issue. I am trying to pay for the month of Repair that we actually used but for some reason, no one wants to take our money...I understand the whole sales game and sales pitches but when we originally met with [redacted], he stated he would help us walk through the whole process and help us get our door opened. The last contact we have from him is from December when we asked him when the Webinar would be and we were having issues with trying to log into manage and he stated you were on vacation and were "told" that the issue was all fixed. Now that they won't cancel our contract the sales guy won't even respond to us nor pick up our call. Very rude!Desired Settlement: We would like to back out of the program and cancel anything that is there and avoid it from going to collections.

Business

Response:

We have made several attempts to contact this gentleman, to no avail. We will continue to try and reach him. Please provide alternate contact info, should it be available.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

They called and spoke to my business partner and they could very well resolve this issue with him. I just would like the contract to be cancelled and wash my hands of doing business with ALLDATA. I am very upset with their customer ser[redacted]e.

Sincerely,

Business

Response:

*We canceled his Manage since he was happy with Repair. ETF was waived $250 and we applied an adjustment of $210 to their bill. Below are the notes. Please let me know if there is anything else you need from me. Below are the notes from our many conversations with him.

Thank you!

01/22/2014 | CS | (1:32 PM) [redacted]: spoke to [redacted] at [redacted] and let him know

01/22/2014 | CS | that we can waive the etf of 250.00 and cancel the manage.

01/22/2014 | CS | Since we are doing that the cost of the repair will now be

01/22/2014 | CS | 165.00. He is totally fine with that. Let him know we will

01/22/2014 | CS | set the account to not renew and that he will get a phone

01/22/2014 | CS | call before the renewal next year. Also let him know he

01/22/2014 | CS | will get a call in 30 days from new AM. He said that all

01/22/2014 | CS | works for him. Calls can be made to either him or [redacted].

01/22/2014 | AT | (1:36 PM) [redacted]: Recurring change requested, from 145.00 to 165.00

01/22/2014 | AM | (1:37 PM) [redacted]: 1:37PM-Will follow up with my new customer next we

01/22/2014 | AM | ek.

I feel I need to go out of my way, and write this review because small business owners need to look out for one another, and stay ahead of these leaching companies who are just interested in taking your money, and nothing further. I am a mobile technician who has been independent for over a year now. My customer base has grown significantly, and my methods of invoicing and data management has become obsolete. I began shopping around for various automotive shop management programs/services, and stumbled upon Alldata. Now I have been a tech for over 10 yrs, and there was a time when Alldata was the industry leader in repair, and shop management. So I filled an inquiry. Today however, they have fallen far behind, and their services, and products are borderline obsolete. Read on so I can share with you my horrible demonstration experience.

I was contacted by a young man who is a sales rep, though I believe he might have been a sales rep trainee. He was definitely inexperienced, and clumsy with his sales pitch. He was calling me and following up with me for several days, as me being a mobile tech, I get around, and am hard to tie down. He decided to set up a demo account on the Alldata Repair 3000 website for me to check out the service, and it's features, and we would then just have a sit down at a later date. I gave it a whirl for a couple of days, but found the program to be extremely tedious, and cumbersome to navigate. The filters were outdated, and the search function was useless (more on that later). Furthermore, I did not have access to the true reason for my inquiry, the invoicing. After talking with the sales rep he insisted I sit down with him to demo the invoicing side. Sales trick attempted: wrangle them in. I finally sat down with the rep at a local coffee shop. He was there with another gentleman who appeared to be either a superior or a trainer (hence why I believe the rep to be a trainee). We sat down, and the rep began to rush through the entire demonstration of the repair data side because his laptop was low on battery (12%) and he did not have his charger. He even adjusted his screen to the dimmest setting, to preserve the little battery life he had left. It was unprofessional, actually quite ridiculous. I insisted I really only wanted to see the invoicing, as the repair data was a bonus feature of the services for me, but he wanted to demo the repair info to displace any doubts or cover common complaints. This was where he fell victim to the very clumsy and cumbersome interface of the program. He tried to search "CV joint" but had no success, and then explained that once you learn where these components are located in the drop down menus, you will quickly find what you are looking for (Noooo?!? Really?!?!?). Problem was, not even he could navigate the menus, and sub menus efficiently to find said Axles. It took him 3 minutes, and then when he finally found them, he stated the issue was they are called CV Axles, not CV joints, and that is why many techs have issues with the search. You need to type the correct terminology. Seeing that different manufacturers, apply different terminologies to the components that comprise their vehicles (yes some do call them CV Joints), I found this quite comical and silly, and I would say the search feature of this program is worthless.

Finally, we got to the invoicing side of things, and since the rep had wasted precious battery life demoing the repair data (which was not the selling point for me), he equally rushed through the entire invoicing side as well. To be quite honest, I probably cannot give you a concise description of the invoicing services offered because, it was soo much data to process, I actually left there more confused, and full of more questions than answers. I will say that the features he tried to sell were useless to me. A reminder which nags me to follow up with a customer to sell a repair, or a reminder which tells me to look for other repairs to upsell. As a technician, if I need a computer to tell me to sell work, and upsell work, I am probably going to starve to death. He also showed me a text feature which allows me to text the customer that their car is ready, and the grand total due. Again, this is all part of closing out a ticket with a customer. Not exactly a major selling point for me. The other issue I saw was that the the invoicing side was just as cumbersome and inefficient as the repair side. Terrible menus and sub menus to navigate, and features which really are not of much use. For example, the linking of part numbers and prices from their parent company Autozone. It was slow, and tedious, and I could probably transfer data from the auto parts invoice into the Alldata invoice manually, and probably easier than through the program.

At the end of the demo, the rep asked me what I thought, and provided the pricing for me. I told the rep, I was shopping around, and I needed time to compare services. This was where the supervisor, or trainer stepped in, and tried to sway me to commit to the product. He employed old antiquated "vacuum cleaner door to door" salesman tactics to pressure me to commit. Telling me things like he could not guarantee the price at a later date, and that he was given authorization to give me a special price which would only stand if I committed right then. I said thank you, but walked away.

Bottom line, Alldata's services and features are antiquated and outdated, and you NEVER OWN the service. You lease it forever more. There are a ton of other companies out there that offer similar services which you buy, and they are yours forever, and more importantly, at a much more affordable price. The other issue with Alldata is that you must commit to them for a year, and there is no cancellation option. The sales rep actually told me, "You didn't hear this from me, but if you don't like the service, just stop paying it. I have been with the company for a long time, and they never go after you too seriously. They will just harass you for a bit, and then if you want to restart the services, you just need to pay off any outstanding balance." He seriously, told me this!! I could not even fathom conducting business with a company who promotes such shoddy practices!

Review: there were a number of problems with this company. after a couple pf months of attempting to use their software, including multiple calls to tech support. we determined the software to be unusable. We were promised by the sales rep 3 months to try the software with the option to cancel if it did not work. The company denies this and said we would have to take it up with the sales rep. we called multiple times leaving message. He never returned any of our calls. be fore signing the contract we asked for a written copy of the complete contract so it could be reviewed by our law firm. The contract checked out and there was no clause locking us in long term. Now we are being told that we signed a long term agreement and we were only given a partial contract to be reviewed. now we are being threatened to be turned into collections if we do not pay the year in full for a service we asked to be cancelled and have not been able to use.Desired Settlement: eliminate the charges and release us from the contract.

Business

Response:

This complaint was resolved offline with ALLDATA's Account Executive team. Spoke with [redacted] and communicated that the account is closed and that we will not be holding the shop accountable for the contract or balance owed.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: After being forced to subscribe to a manager program that is not user friendly with very limited support, though you asked for the service to be discontinued at the first 3 weeks of initial contract we found the program not as efficient as we thought it was we decided to call and cancel and we got the run around bye the accounts executive that we had initiated a contract and we could not cancel that we needed more training and thats why the program was not working for us, we provided detailes about the vehicles about the program where it did not show labor times in the shop management program

and still they insisted we could not cancel until the year is over that the only thing they can do is to take us off the automatic yearly renewal, After multiple phone calls with our customer service rep we still get no answer or support on the un happy satisfaction we have with the program. DO NOT BUY ALLDATA SHOP MANAGEMENT AND IF YOU DO BE REALLY CAR FULL THEY WILL TRY TO OBLIGATE YOU TO STAY WITH THEIR PRODUCT EVEN IF YOU DO NOT LIKE IT.Desired Settlement: I WANT MY SUBSCRIPTION CANCELED.

Business

Response:

This complaint was handled offline and the account has been approved for cancellation. The shop agreed to pay for the 2 months they used our products. The cancellation of this account is set for 7/21/2016.

Review: I spoke with alldata back in May of 2014, about the possibility of subscribing to Alldata repair for a possible mobile repair business. The woman I spoke with knew that I was unsure about this start up business. She never mentioned that if I signed up I would be committing to a 12 month contract. Instead she insisted I go ahead and sign up in order to get a discounted rate. I told her I would probably not be starting my business for a month or so. She said that's ok we can sign you up now and you won't be billed until next month. I said ok, let's do it then. A month went by I logged into ALldata repair a few times to check it out. At the beginning of June I called to cancel my subscription as I had decided against starting up the mobile repair business. I was informed I could not cancel. I called another time and requested to cancel and even explained I did not realize there was a 12 month commitment. I was told I could not. Multiple months have went by and I continue to be charged $140 for something I do not use. I have not logged into the Alldata program for months and I cannot afford this.Desired Settlement: Alldata, please cancel my subscription immediately, you have made money here. I do not see how you would be at a loss. I cannot afford this bill.

Business

Response:

Please see the response by the account management team below. Thank you

###-###-####

________________________________________________________________________________...⇄ />
Good Morning,

This was sold in May of 2014.

To date the customer has used the program 11 times.

He is paying a premium rate of 140.00.

The customer is set up on auto pay. He gave us his cc at the

time he signed up.

Our policy is we don’t cancel accounts in the first year of a

new subscription.

I have included the email from the selling rep to the customer

below. It is clear the intent of the sale and the price.

The customer provided the information the rep asked for in

regard to a picture with his address on it.

From: [redacted]

Sent: Monday, May 05, 2014 10:52 AM

To: '[redacted]'

Subject: ALLDATA Order Form

Hi

[redacted],

Thank

you for your time today. Here is the link to complete your electronic order.

Completing the order by Friday will allow you to lock in the $140/month promo.

When you sign up with ALLDATA, you commit to a year with us. The rate of $140

will remain the monthly rate for the year.

https://orders.alldata.com/repus?shoppingCart=43700&check=7f0f1fcc64c7d4098b...⇄ />
Once

I received notification that you completed the order, I can set up your access.

Call me when you get home and are near a computer, ###-###-####. I will also

need a picture text of a rental agreement or bill with this address and your name.

Let me know if you have any questions.

Regards,

Territory Sales Manager

ALLDATA Sales Department

###-###-#### :: www.ALLDATA.com

f: ###-###-#### :: e: [redacted]

v

Consumer

Response:

I am rejecting this response because:

The core of my complaint is in regards to poor customer service. I am doing the right thing because I continue to pay. I was also told it would go to collections and be reported to my credit, if I don't pay. But, you don't report when I pay on time. Almost every company I have dealt with offers a way out. This bill is huge to me.

When we first purchased their Manage and Market products, our sales representative named [redacted] explained to us that if the Market program did not create good revenue for us within the first three months; we could cancel the program with no cancellation charge. We used the program as best as possible considering the continues issues with the two programs syncing together and having to call their tech support at least three times a week for about two month, we found the program to be a bad fit for our company, our customers were not interested in the emails, the program NEVER worked right and we were constantly on the phone with them trying to fix an issue. I emailed [redacted] stating that we would like to cancel the programs on 3/05/2014 and the whirl wind picked up from there, As soon as I stated that, [redacted]'s story changed, "we now had to use the program until may 14th and pay three consecutive payments", I contested that fact and in return have been bouncing back and forth between people who always tell me " I can not answer that, or I haven't the authority to do so" I have not yet spoken with someone who can help me ,[redacted] and [redacted]. I have been dragged along by this company for three months! They do not return emails or phone calls and [redacted] seems to be out of the office sick everyday and you always get her voicemail; she doesn't call back. Much more I can write, but let me leave this off with , DO NOT GET THIS PROGRAM!

Review: On 9.29.15 I tried to buy a subscription to alldatadiy. The screen kept coming up with an error message, and an assurance that my credit card would not be charged. I tried their website different ways in an effort to try to figure out what I might be doing wrong to create the error message each time. (I have purchased from them on several occasions.) The end result was that 3 different credit cards were debited 9 times for a total of $96.55. They do not have any form of contact other than by email. I have contacted them 3 times by their contact email procedure. They have taken 2-3 days to answer each email, each time I receive a standard response saying they have a problem and are working on it. In the mean time, there is a hold on the information purchased from them.Desired Settlement: A prompt correction to my credit card accounts, and remove the hold on the subscription. (Actually, I can't continue to wait for this to play out, so I will probably need a refund since I will have to get the info from a competitor.)

Business

Response:

Spoke to [redacted] and advised about the situation. We are aware of the [redacted] issue and are diligently working on correcting the mistakes. I will follow up w/ [redacted] personally to ensure he is credited the money he is owed.

Consumer

Response:

I am rejecting this response because:This concerns complaint [redacted]

I have a 5-year subscription with Alldatadiy.com and they DO NOT honor their

promise about transferring my Vehicle account to another Vehicle.

My original account was for 2008 Ford Focus but I sold that car last December 2014

and they told me that I could transfer to another Vehicle just one time.

This company NO LONGER honors their original promise. In fact their website no

longer publishes that fact of 1-time transfers.

I called their company today, 2 November 2015 and their response was very rude

and intimidating. They will refuse to correct the problem despite several emails that

promised to transfer my Vehicle account to another Vehicle.

My recommendation to others DO NOT do business with this company.

Review: I have a 2000 Mercury Mystique GS with a 2.0 4cyl motor. I could find no resource that shows what the wiring for the dashboard clock looks like. I paid for a membership in ALLDATAdiy.com solely to resolve this problem. I sent the following request to AllData after failing to find the info on their site:VEHICLE INFO REQUEST--Vehicle: 2000 Mercury Mystique 4 cylinder--Requested info: The car did not come with a clock. I have pulled off the dashboard facings so I can see the wiring inside. I cannot find the wiring to install a clock. I cannot find a diagram that shows where the wiring is supposed to be. Either it did not come with wiring or the previous owner removed it - they cut wiring up to put in stereo. I need to know where the wiring is and / or how to put in the neccessary wiringI believe that Russ Marlow made a real effort to find the information for me. He sent the following response:According to these diagrams, there is a clock in the radio. Im not sure if this is the clock you are looking for.I have included a link to the wiring diagrams for the Audio System in our on-line repair guides for your Mystique.The clock and the radio in my car are separate. The diagrams do not show the wiring setup that I need. I could go into being left on hold and ambiguous directions and assistance provided when I made a call to customer service and also tried their online chat assistance. In any event I have gotten no useful information for the money I paid for the service. As I told Russ in another email: I do have the ford dealer workshop manuals for the 2000 Mystique. I can find the clock and troubleshooting for it, but for the life of me, I cannot find the pages that would show the wiring for it. I have both volume one and two of the set.I was given no direction as to where I might better search in those manuals, which seemed to be a real missed opportunity.Desired Settlement: At any rate, I want a full refund of the money I paid on September 7, 2015 for the membership. I am making this request on September 12, 2015. I tried to find the procedure for getting a refund on their cite with no success. Hopefully this complaint will accomplish that instead.

Business

Response:

Have attempted to contact the customer with no luck. I left 2 voicemails on the phone number provided. Refunds for purchases through our DIY website generally takes 7-10 business days to process from the date of submission.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.