Allergy Buyers Group

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

Hi ***,We have looked into your order and you will bear no responsibility for this orderWe are unable to determine how your name and address or the credit card information were obtainedBecause address mismatches are often indicative of fraud, our system is setup to require verification when
the billing and shipping zip codes do not matchBecause of this, the order was never even processedWe advise any customers who have had their personal information used in an attempt at fraud to carefully monitor their personal finances to make sure there are no other attempts at other merchantsI have asked our Customer Service Manager to call you tomorrow to speak to you about this as wellThanks.- ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. I never got any email about the shipping address problem from allergy buyers club, im the only one to sending them a email anyways...i'm a oversea customer, only can send it to freight forwarder here is another freight forwarder address at New York please try to send it again*** *** ***
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***if my order rejected by the vendor again pls cancel me orderRegards,p.s Thankyou Revdex.com*** *** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Mr***,I apologize for your experience with the restocking fee, that should not have been applied to you if you made your return within daysI will follow up with the representative who handled your return to make this clear for future cases. In regards to your extra shipping cost,
when you purchased did you speak to anyone at Allergy Buyers Club regarding your concerns about return shipping? For the product you ordered, the manufacturer requires all returns be sent to their location in CaliforniaAny of our Healthy Living Experts should have told you this when asked about returns for the unit Upon returning the unit you should have been offered a return shipping slip from usThis would take advantage of our preferred rates with *** and would have saved you a large amount on the return shipping (with that amount then taken from your return total per our return policy)I am sorry you were not satisfied with this return experience but we have a very clearly stated return policy on our website and internal policies in place to reduce customer expense when making returns so unfortunately there is not much we can do in this case

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolvedI trust that should anything go awry with the proposed solution from Allergy Buyer's Club I can further pursue the matter with the Revdex.comThank you for your prompt assistance thus far
Regards,
*** ***

Mrs***,I apologize for your difficulty dealing with this situationWe do have a limited ability to make changes to a customer record post-order but the customer service representatives you spoke with should have done a better job of checking the notes folder attached to the recordBased on your
complaint, we have done some remeasuring of the units we have in stock, and the website measurements do appear to be correct (we actually round up on the height and depth of the unit from the real world measurements). Unfortunately, there is nothing that can be done until we receive the unit backOur Customer Service department has been attempting to reach you to setup the product return but has not been able to get in touch with anyoneWe will be happy to conditionally agree to a full refund, but that is dependent on us receiving the unit back and conducting our own measurementsIf the unit is found to be the correct size then, per our return policy, we will not be able to waive the restocking feeWe will continue to reach out to you to setup the return but feel free to contact us as well at your convenienceThank you for your patience

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I do not accept this vendor's response as there is no way of contracting a vendor nor was I provided the option to exchange for a unit that does not have the fundamental operating issue. My request was to be issued a replacement for another company. This unit's functionality is flawed as the built in particle counter and timing of replacement does not work properly. Additionally, the instructions are very poorly written and incomplete without any further materials available by Allergy Buyer's Club or the manufacturer. This is a substandard unit compared to any of the comparable units they sell. Additionally, the brand of manufacturer can only be found offered by the Allergy Buyers Club and no other vendors which brings into question the way that Allergy Buyer's Club has heavily marketed these units that are pieces of junk. This customer operates with very questionable business practices and if this cannot be resolved, I will take further appropriate action with the correct authorities.
Regards,
*** ***

I have reviewed the response submitted by the business and have determined that the response does satisfy my isuues and/or concerns in reference to complaint #***Although it shouldn't take over weeks, over requests, and then a complaint through Revdex.com just to get my order correct, it finally isI will never do business with this company againI understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Mr***,I apologize for your frustration on getting this issue resolvedI have personally spoken to our email system administrator and have gotten your address manually added to our email suppression listYou will no longer be receiving marketing emails from usAdditionally, we are
looking into possible system issues to determine why you had so much difficulty with unsubscribingThanks for your patience

Hi Mr***,I sincerely apologize for our poor communication on this matterI just spoke to our customer service manager and she confirmed that your card was issued a refund for $at the time of your callI do not know why the transaction number was not available at the time of your call,
but I have asked the manager of the department to give you call to confirm you received this and provide you with the transaction numberSorry again for the inconvenience on this refund, we hope you are satisfied that the refund was processed instantlyThank you for your business.- ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my is***s and/or concerns in reference to complaint # ***.
As I've stated for weeks, the refund I was due was $I don't know where you got $There is no Math that will arrive at that amountI paid $and my merchandise totaled $The difference is $Your first incorrect and late refund was $After multiple contacts, you then refunded $2.98, which was still incorrectThe balance now due to me is $($paid - $owed = $due - $you refunded = $due to me - $you refunded = $due to me.I can't make it any simpler than that.All of this has been spelled out multiple times, so stop trying to rip me offEither refund the $today (12/1/16) and end this nightmare that began on 10/25/16, or provide a return authorization and I will return your pillows, that certainly were not worth any of this trouble and me having to deal with your complete incompetence. Regards,
*** ***

Dear Ms***:Thank you for giving us the opportunity to respond to your complaint We pride ourselves on offering superior customer service, and we regret that in this instance we fell short Please accept our sincere apologyWe have located a carbon filter for your AP2-In-
Dehumidifier and Purifier This will be shipped to you at no charge tomorrow by *** *** and you should receive it within the next 5-days.Once again, we do apologize and hope that we will have a future opportunity to regain your confidence If we can provide further assistance or information, please don't hesitate to contact us at our Customer Service Center at ***.Sincerely*** ***Director,Customer ServiceAllergy Buyers Club

Mrs***,I apologize for your experience with this orderWe should have caught this delay after your first contact went unanswered for three weeks, but our rep who was working with you sent you a response with some follow up questionsUnfortunately you never received that reply because he
forgot to include your email address from the menu in our system and the email never went anywhereI'm sorry that led to you being forced to call us back to reach us, and even more apologetic that it took us so long to issue your refundI've had your credit card refunded for the full purchase price as well as shipping due to our poor handling of this situationThank you for your patience and understanding

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below Appreciate the response...as you requested, sending pics BLUF (Bottom Line Up Front), what I received in the mail (which I had to open the plastic bag to test/look at/review, feel, etc.) does not in any way match the "listing description narrative and the picture with the woman with her head on the pillow on your website" At this point, it is a matter of principle...I'm already convinced that I'm out my $bucks...already put the box in the trash, and the pillow is waiting to go to *** *** next week In the future, you may want to put a big orange seal on the outer plastic bag saying "if you open, you are screwed" Sorry, it's late and my tact is out the window at this point...along with my money
Regards,
*** ***

I have
reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *** The issue with the pillow cases has nothing to do the the $I paid for the twin mattress pad with over dark brown/rust colored stains that appeared to have come from the inside padding and were apparently caused by organic matter such as BUGS/INSECTS*** *** of *** *** believed me as he said he wanted the mattress pad back, but to send it to ABC.As I stated previously, *** *** of *** ***.com said NO ONE from Allergy Buyers Club had ever contacted him about a defective mattress padHe told me to return it to ABC and HE WOULD authorize a refud.But when I called ABC they said I COULD NOT mail it to them without them sending me a shipping label first. Regards,
Regards,
*** ***

Thank you for notifying Allergy Buyers Club of the complaint filed by Mr*** * *** We are sorry to learn that he has had a problem with the Quiet Pure Home air purifier that he purchased on 2/23/ Our records indicate that he contacted our Customer Service Center on
9/18/and requested an exchange for a different unit because he did not like the unit and believed the optional app function was not resetting correctly after he changed the filter We did advise him that after the first days we are unable to consider an exchange but that we would be happy to contact the manufacturer and continue to troubleshoot with him to get the app working correctly We also advised Mr*** that if we were not able to successfully troubleshoot the problem, he was still within his one year warranty and we could replace the unit once we verified it was defective We do have to disagree with Mr***' statement that the unit is fundamentally flawed as we have hundreds of customers who have purchased the *** Home and have and have not had a problem with it.Unfortunately, we will not be able to refund the purchase price since the machine was purchased over months ago; but as stated above we will certainly assist Mr*** with additional troubleshooting assistance and a possible warranty replacement for the machineHe may contact our Customer Service Center at ###-###-#### and ask for ***, who is our most experienced representative on this product.Sincerely,*** ***Director, ABC Customer Service

I am sorry that Mr*** does not feel our response was appropriate or resolves his concerns We don't believe it is accurate to imply that because he has had an issue with the app on this one machine that all mac*** have that problem That does not reflect our experienceAs I said before we have many, many customers who have this unit and reported no problems at all We would like to extend our offer to replace the machine under warranty with a new one If he continues to have verifiable problems with the app or the machine itself, we could discuss other options at that time.We do hope that Mr*** will accept our offer to replace the machine under warranty, at no charge to him.Sincerely,*** ***DirectorAllergy Buyers Club

Mrs***,I'm very sorry that you had to deal with this frustrating situation regarding your purchase from usI've looked at your record and because we were unable to replace the part that was damaged we issued you a full refund on 10/24/Thank you very much for your patience