Allergy Buyers Group

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Mr***, I apologize for the frustration you have experienced with your return processThere is, and never was, any question that your product arriving damaged entitles you to a full refundThere was some confusion about this situation due to us having a new rep involved in your case, and
the offer of an exchange, but I have spoken to our Customer Service Manager and made sure that this will be handled to your satisfactionWe have issued you a full refund and you do not have to worry about returning the free giftOne point I would like to clarify, is that our company policy is to aggressively price match our competitors when we have the ability to do so, but in this case we could not afford to, which further complicated the processThank you very much for your patience, and please enjoy the *** Compact as our way of apologizing for the inconvenience you have gone through

Unfortunately IQ will not ship to freight forwarding addresses so we will have to cancel your order and refund your purchaseSorry for this inconvenience, refunds can take 5-business days to show up on your credit card

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 This is unacceptable, too late. I had to buy a new and different unit. I want a refund please. This company sold me an expensive unit back in the winter knowing they did not have the cartridges. My father ended up in the hospital. Please tell them to do the right thing they must refund my money.  Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
ok, thank a lot and pls refund to my credit card, once I saw the refund I will u know and close the case once again thx Revdex.com team 
Regards,
[redacted]

Mr. [redacted],Thank you for sending the pictures. Upon review of the images it is clear that you unfortunately received one of our defective pillows (I know that sounds like a silly word to describe a pillow, but as I mentioned we do have about 1% that end up with this problem).  I have asked our Customer Service Manager to reopen your case and contact you personally to handle your refund. You may keep the pillows for yourself or donate them, we will not require them to be shipped back. I'm very sorry for your frustration in this case. These are a fairly new product for us and not all of our customer service representatives know to ask for pictures when getting complaints about them. Thank you very much for your patience and I hope you will consider us for your future healthy home needs.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]
I have returned the unit and still have not received a refund. I did get an email saying that I should contact the manufacturer of the unit to discuss trouble shooting before any other action will be taken. I am not interested in trouble shooting or a replacement unit. I simply want my money back, which should have already happened, according the earlier response.
Regards,
[redacted]

Thank you for the opportunity to respond to the complaint filed by our customer, [redacted].  We are very sorry that he has experienced problems with the [redacted] Dehumidifier that  he purchased from us.  We have many customers who have purchased this machine with very few...

reported problems.  We are disappointed that his experience has not been a favorable one.We have decided to authorize pickup of the machine he currently has and forward it as well as his previous units to our vendor for further review and evaluation to better understand what may have caused the problems he described  We will  be issuing a refund to Mr. [redacted] for the purchase price plus $131 for his shipping expenses.  A customer service representative will contact him within the next few days to make these arrangements.If we may provide further assistance please feel free to contact me at [redacted].Sincerely, [redacted]Director, Customer ServiceAllergy Buyers Club

Mrs. [redacted],I'm very sorry for your is[redacted]s with this order, but I want to assure you we would never keep your money without providing the product you purchased. As our Customer Service Manager may have explained to you, the problem with your order arose because you were somehow able to add items...

to your order which we have discontinued. We apparently missed a listing on our website when removing this product and because they were no longer in our order fulfillment system it erroneously cancelled out your entire order. Once we fixed the order in our system to only the items we sell, the customer service representative who handled your initial refund saw the new price and that caused our miscalculation on that refund. I have spoken to our Customer Service Manager and believe that as of yesterday you have been refunded the remaining $2.98 you were owed. We are very sorry for the inconvenience with your order.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].Unfortunately, I have proof that what you are stating is a made up fabrication, or at best a poor excuse.  You've made up multiple fabrications in your claims you've now made.Firstly, yes, there was about a week where you were waiting for me to give the RMA number. It took me about a week to get the RMA number to you, at most.  But I got that number to you back in October.  You didn't get the refund to me until December.  It took you 42 days of having the money from [redacted] to issue that refund to me.  Attached is an email from [redacted].  [redacted] confirmed with me that Allergy Buyers Club was issued a refund from [redacted] on October 24th.  You had my money for 42 days.  You knew the unit was received, in proper condition, and you also had been compensated for it from [redacted].** gave you the refund, and you held on to the money for 42 days before issuing me the refund.  Why?  Attached is an email proving that Allergy Buyers Group had been compensated by [redacted] on October 24th.Secondly, Allergy Buyers Group knew that I was sending the unit back to **Air, in fact, Allergy Buyers Group was the one who instructed me to send it back to **Air.  The first thing I did was reach out to Allergy Buyers Group in September.  Attached is an email showing that a case was opened with ABG, not **Air, In September.  Keep in mind, this was September.  I was prompt in this return process (relative to Allergy Buyers Group).  It took me about a week to get the RMA number, yes.  It also took me around  a week to send the unit back.    But it was received on October 21st.  And my refund issued on December 6th.  Your business doesn't see a problem with this?I sent the unit back in October, and it was received by **Air on October 21st, and Allergy Buyers Group was compensated by **Air on October 24th.You can claim whatever you would like to claim, but how can you dispute the file I have attached proving that you held on to the money for 42 days before issuing my refund?I can only assume Allergy Buyers Group wanted to wait until the holiday season came so they would have enough in their account from holiday sales to make up for my refund.  All in all, ultimately, I sent the unit back properly, following instructions and conducting the return process in a fairly prompt fashion.  Prompt or not,Allergy Buyers Group (the proof is attached) had the money to give me by the end of October, easily, and held onto it for over a month before finally issuing the refund.  All while I was calling every few weeks to try and figure out what was going on.  It's really sad to see a company treat a customer so well until technical support is needed and a return needs to be made.  I called 4 or 5 times trying to resolve this while my mother worried that hercredit card would never be compensated.  Allergy Buyers Group didn't care at all.  Yes, you eventually issued my refund, but you had the money to give me for 42 days before handing it over.  I was prompt as a customer, and did my part, while Allergy Buyers Group acted very poorly.  All you've proven to me and to anyone who checks out your Revdex.com record is that you try to cover up your mistakes.  I'd like an apology.  I appreciate the refund, but it took far too long.  You wouldn't be mad if you sent an $800 product back in October, waited over a month, called and called, and didn't receive a refund until December?  I have the proof attached.  It's unacceptable business, but I suppose you don't feel bad about it and would rather justify your choices.   If you admit that you told me to send the unit to [redacted] (you did), and that the refund took far too long, I'll rescind the complaint.  Otherwise, you've created your own problem.  Your business knows exactly what it did wrong.Would you personally like to send an $800 product back, and then wait over a month to get a response?  I had to call your business four times.  You can choose what you'd like to do here, but you already look pretty bad.  You don't care though, you'll keep your Revdex.com A rating, and no one reads this website anyway. If you want to apologize and admit your mistakes you can and I'll close the complaint, but otherwise I've shown that your business held on to my money for 42 days with no explanation, even after I called at least 4 times.  You can hold on to your pride, or you can make things right.  It's your choice how you want to do business though, and no one reads the Revdex.com website anyway.  Regards,
[redacted]

Mrs. [redacted],After checking back with the Manager who did your refund we have figured out that the retroactive 10% discount threw off the numbers in your order and we miscalculated your refund. The figure of $9.13 was correct and we made an error in the second refund. We have refunded the additional amount and you should have now received the total refund amount you are entitled to. Thanks for your patience.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Thank you for the offer of taking the pure and dry back for a credit towards another product.  As the [redacted] Dehumidifier is within the 30 day window, perhaps we can initiate a return on that as well, then use the credit to buy the [redacted] again?  That sounds like [redacted] is going to win on the shipping.  Perhaps we could make that happen without shipping out the [redacted]?
Regards,
[redacted]

Dear Mr [redacted],Thank you for your orders that were placed through our website, www.allergybuyersclub.com.  We are sorry that you had a problem with the Pure & Dry Whisper 70 Pint w/Pump dehumidifier that you purchased on July 15, 2017.  Our return procedure allows the customer to return...

their purchase for a refund (on most all items) within the first 30 days for any reason.  After the first 30 days, any item that fails to operate properly can be returned for warranty replacement within the warranty time frame, but not for a refund.   Unfortunately we cannot issue a refund in November on a purchase from July,  but we can offer an exchange.We do understand that since you have purchased another brand dehumidifier you have no need for the warranty replacement of the Pure & Dry dehumidifier.  As a customer courtesy we can offer you a credit of the Pure & Dry purchase price toward any other product on our website.  We have hundreds of products including numerous air purifiers, vacuum cleaners, steam cleaners,  and even pillows and bedding. Hopefully you can find an item or items that would be useful to you.  We have provided a return authorization #[redacted] which can be used to return the Pure & Dry and is good for two weeks.  We would need to receive the Pure & Dry back and your selection for a new product within the next 30 days.  Customer satisfaction is very important to Allergy Buyers Club and we hope you will accept our offer.Sincerely,[redacted]

Hi, sorry for your frustration. Your order was rejected by the vendor (IQ) because the shipping address is a freight forwarder which they will not ship to. We have been trying to reach you through the information provided but the phone number attached to your order has not been answered any of the...

times our Customer Service group has called. We have also sent several emails to the email you listed on this complaint without receiving any response back. Please reply to one of those emails or give us a call at 1-[redacted] and press 2. If you provide your order # the representative will be able to work with you on your order. Thanks.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[redacted] first attempted to charge me for the restocking fee, which should not apply.  So the business should not lecture me on reading the Return Policy when it does not follow itself.  Second, [redacted] did not offer me a return shipping label to reduce my shipping costs.  If the company offers to refund the difference in my shipping costs versus the amount of costs I would have incurred with the shipping label, I would accept the business' response. 
Regards,
[redacted]

Mr. [redacted],I apologize for your sub-par experience with exchanging your defective unit. I spoke to our Customer Service Manager and she says she had a productive call with you as to the resolution of your issue. I completely understand your frustration with us, and this situation has resulted in a...

significant change in our customer service staffing to make sure it never happens again. Thanks you very much for your business and I hope you choose to shop with us in the future.