Allergy Buyers Group

Ms. [redacted],I apologize for your frustrating experience returning the humidifier. I can absolutely assure you that your order will be fully refunded regardless of the timing. The 30 day period relates to how long the customer has to contact us, not the time frame in which the return must be processed....

I have spoken with our Customer Service Manager and she is walking your order through the return and refund process this week. Sorry for the delay but please know that there were never any ill intentions by us to avoid refunding your purchase. Thank you for shopping with us and I hope you will consider Allergy Buyers Club in the future as well.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Dr [redacted],According to our records and the usual time it takes for refunds to post, you should have received confirmation of your refund last week at the very latest. Please let us know if your refund is still not showing on your credit card statement and we will look into it. Thank you for your patience.

Mr. [redacted], I apologize for your unsatisfactory experience shopping with Allergy Buyers Club. While our clearly stated policy does explain that opened bedding cannot be returned, your specific product does have a very small percentage of units (around 1%) that do not fully "fluff up" once...

they are taken out of the shipping wrap. The customer service representative should have asked you to send in a picture of the pillow to ensure that yours was not one of these. If you could please send [redacted] a picture of your pillow, or attach said picture to your response, I will have our customer service team revisit your case to see what can be worked out. Thank you.

You have reached Allergy Buyers Club.  We sell a large variety of healthy home products including through our website at www.allergybuyersclub.com.  Our records indicate that Ms.[redacted] ordered two sets of  Pillow Covers and a twin organic cotton fitted pad on 11/15/2017, Invoice...

#[redacted].  We are sorry to learn that she was dissatisfied with the products she received.  As noted on our website under our return policies section, we do state that we are unable to accept returns for opened bedding items.  Ms. [redacted] was not happy with the pillow covers and we, along with our supplier, did consider her request to return them due to her dissatisfaction with the placement of the zipper.  We did accept the return and refunded her the price she paid.  The pillow covers had not been used so we were able to offer an exception to our normal return policy in the case.With the twin mattress pad, the item had been washed prior to any request to return.  Although we do everything we can to accommodate our customers, once the item has been put through the washing machine cycle, we cannot accept a return.  It is necessary for our customers to inspect the merchandise, in this case the bedding pad, prior to use or washing for us to consider an exception to our normal return policy.  We did speak with our supplier and they declined to make an exception for us in this particular situation.I am sorry that we cannot offer a more favorable response to Ms. [redacted]'s request in this instance.  Customer service is important to Allergy Buyers Club and we regret that we were unable to fully resolve this in the manner she desired.Sincerely,[redacted]Director,ABC Customer Service

Mr. [redacted],I'm sorry we did not offer you the [redacted] option. I've spoken to our Customer Service department and asked them to add another $70 to your refund to cover the difference between your cost and what ours would have been. You should be receiving an email notification of the refund by tomorrow evening. Thank you for your patience.

Dear Mr. [redacted],We are sorry that you did not find our offer acceptable.  Normally, we would only be able to offer the replacement of the warranty unit with the same product.  In your specific situation, we have offered to extend full credit for any product we offer.  Unfortunately, after 4 months we are unable to offer you a refund.  I am sorry that we were not able to resolve this in the manner you requested, but again if you do decide to accept our offer, please let us know.Sincerely,[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
[redacted] has offered to take the product back for a credit, but after looking into the details, she is requiring me to pay the return shipping (no small percentage of the items cost) for the product which is defective and which I called multiple times to troubleshoot when I first received it.  I am still not satisfied and am unhappy that this company will not stand behind their products. Regards,
[redacted]

Mr. [redacted],According to our records, your card was refunded on 12/6/16.Looking through your case there appears to have been some miscommunication. Our return process with [redacted] requires Allergy Buyers Club to submit the unit's serial # to ** in order to get a RA # that they use to track and process...

the return. We never received the serial # from you so we were unable to get a return authorization from **. Apparently you had gone directly to ** to return the product, but we were not informed of this by ** until 11/30/16. As our website states, our return process upon confirmation of item receipt is 10-14 business days, which we were able to improve upon and get you a refund within a week. I apologize for the delay in your refund but our return policy does state that no returns will be excepted without a Return Authorization Number. That is to prevent situations like this where a unit "disappears" in the supplier system and we are not aware it has been returned. I hope that with the refund (for the full amount of your purchase) you are satisfied with how this was resolved. Thanks again for your patience.

Mr. [redacted],I apologize for the delay in your refund. We recently switched to a new warehouse and there was a mistake tracking your return shipment which led to this delay in our refund system. I spoke to our Customer Service Manager today (1/26) and asked her to immediately refund your credit card...

and call you to explain the situation, which I have confirmed she did. Thank you very much for your patience and for being a valued customer of Allergy Buyers Club.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.  Thank you for the credit.  If I had that to begin with, I would have never filed the complaint in the first place.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

I find it hard to believe that your business was sent several hundred dollars for an RMA from [redacted] and you couldn'tfind my RMA in your system.I don't care anymore.  Run your business.  Hold on to refunds forever and conduct business however you want, its yours to run.  I called and called and you guys took over a month to get a refund to me that you already had in your hands, and you know it, [redacted] confirmed it with me.You promised and promised (Every time I called), and now, for an air purifier I sent back in mid October, am I finally receiving a refund Today (december 14th) on the credit card.  I know you issued it on the 6th, but I just received it today because of credit card processing, etc.  You know the drill.  1.5 months for a refund.  From the day I sent it (following the procedure perfectly) it took approximately over 2 months to get the refund in total.I hope you see a problem with the fact that I sent the air purifier back in mid-october (in proper condition), and am receiving a refund on december 6th.  There was some confusion with the filter.  But you never contacted me about it, only on my third time calling you did you bring that up.  Regardless, I sent back the more expensive filter. You got upgraded from an healthpro compact to a healthpro compact plus.  Your welcome.  You know this took way longer than it should have, and there's really no excuse.Ridiculous. I hope you make your parents proud selling air purifiers.  I'm sure that was your childhood dream.  
Regards,
[redacted]

Mrs [redacted], our system shows a refund processed on 9/12/17 for the full amount of your purchase.  We apologize for the time it took to handle this, although items shipped back by the customer do tend to take longer to process as we do not have access to the shipping information in our company...

account. Please let us know if there was any issue with the refund going through. Thanks.

Mrs. [redacted],I'm very sorry for the delay in this, a mistake was made in your case and it was not sent to the right person for follow-up after your initial call. I believe you have been sent a return label to send the unit back to us and the refund will be processed as soon as [redacted] confirms pickup...

of the unit from you. It may take a few days to credit your account but please know you will receive it as quickly as possible. Thank you for your patience.

Mrs. [redacted],I apologize for our poor communication regarding your issue, but as our Customer Service Manager communicated to you on 11/17 we had been working with the manufacturer to get a charger sent out to you. I'm sorry this was such a slow process, and especially sorry we did not do a better...

job of keeping you updated on our progress with the manufacturer. At no point were we intentionally ignoring or forgetting about you and we have discussed the proper communication guidelines with the rep handling your case. I believe you have now received the charger but please let me know if there is anything else we can help you with. Thank you very much for your business.

Mrs. [redacted],I apologize for your experience buying from Allergy Buyers Club. We have recently switched to a new order processing system and our customer service team has been going through a learning curve. This is not to make excuses, as your order should have been handled correctly regardless of...

the situation, which we failed to do. I have checked with our finance department and they show your order being refunded on the morning of 12/28/15 through [redacted]. The account is under the email provided ([redacted]) and shows as completed. Please let me know if this did not come through for any reason. I am sorry you feel we were dishonest. We do our best to promptly respond to each customer's issues but between the holidays and the new system we dropped the ball on your case.

Hi Ms. [redacted],I'm sorry for your frustrating experience. Our system is showing a refund issued at 5:41 PM on 3/6/17. These do sometimes take up to 7 business days to post on your statement, but if you have not yet received the credit, please let us know and our Customer Service department will...

contact you with the transaction # to work with your bank on a resolution.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]