Allergy-Free Air

The technicians only make recommendations and the customer makes the final decision The customer was only charged for the work that was performed and approved the work done by signing the invoice

April 16/ To whom it may concern, On February 2, we gave service to Ms [redacted] for cleaning of the air duct system in her house located on [redacted] *** The Technician checked the AC unit and he had found inside the unit a lot of dust, he took pictures for show to Ms [redacted] to let her know everything he had found The technician recommend full disinfestations of plenum, evaporator coil, blower, heating system and sanitizer on all of above, total amount for this job $ taxes included(Divided in payments) After the job was performed the next day Ms [redacted] and [redacted] came to our office to explain to us how was the services and she showed to us some photos, but their complaint was never about all the cleaning services perform to the AC unit or if it was dust on itIt was about the way we did the job and we understand that but, we haven't get the opportunity to fix everything and we did offer her to correct the situation by send our contractor to do the alleged services need Ms [redacted] and [redacted] just came in the office yelling us and treating the company when we really NEVER say NO to cleaned her house Attach is the letter the we replay to the customer on April 9/2014, copy of the invoice and the stop payment Allergy Free Air will like to get payment of $and keep the others payment as we agree, plus we are willing to clean and repair everything that we cause Thank you, Allergy Free Air LLC

We have offered to refund $as per requestedHowever if a check is issued and cashed by customer, this case needs to be closed in full

Tell us why hereWe serviced Mr [redacted] on 9/7/17The services below have charges as:Air duct cleaning $75.00Deodorizer $149.00Return cleaning $ 49.00Sanitizing unit $480.00Duct repair (3x) $150.00Subtotal $903.00TX Total $ [redacted] this does not include the labor, installation and or include warranties We might have sent the wrong literature as we work with different UV lights, however this does not mean we didn’t do a UV light installation and or provided the services mentioned above, we sold this as a package and Mr [redacted] agreed and signed on the invoice and the check He paid us with, there were offered also years of air duct cleaning at no charge and the warranty to look after our job for years as well Where He mentions the cost of the light in Amazon , there is not considering we sell this as installation, labor, etcTherefore , we don’t have any intention to do any refund at this time

October 11, 2016To Whom It May Concern:We have received a claim on behalf of Mr [redacted] We spoke to him on 9/21/and set up an appointment for 9/22/2016, He had coupons ($89+ tx each, one for Air Duct cleaning and another one for Dryer vent cleaning), both of those services were explained beforehand and AFTER He agreed we went ahead and sanitized the unit.He called back a couple days later, and We explained to him what we have done and He paid forHe even asked our technicians for business cards.Please refer to the invoice itself:Charged with $for Aid Duct CleaningCharged with $for Sanitizing (see explaining products listed)Given at NO charge $for Dryer vent cleaningGiven at NO charge $for Fire Smoke Odor ControlGiven at NO charge deodorizer for air ducts.Last call was on 10/4/16, when we explained him the same, then He went on and on with insults .He may now changed his mind, however We provided the services and we are not planning to do any refunds because the promised services were provided Thank you kindly,Allergy Free Air, LLC

Complaint: [redacted] I am rejecting this response because:It did not address my complaint of advertising I would not have used your service if I thought it would not thoroughly clean my ducts as shown in your flyer Removing "fine dust" was not what I signed up for Regards, [redacted] ***

Revdex.comThis letter is in response to complaint # [redacted] where the customer stated that she contacted our company to “remove the UV lights, explaining that we were misled as far as the requirement vsrecommendation of the UV lights and that we would prefer to pursue a more cost effective route of filtration and mold prevention.” And, “they quoted me a price for sanitation package, and I was led to believe that installation of two UV lights in the ductwork was a required part of the sanitation process.”The sanitation package is a service that our company provides, and the UV lights are a product that our company providesThese two items are listed separately on our invoice (which the customer received)Our technicians inform customers that the sanitation package controls mold, mildew, fungi and bacteria and that the UV lights use powerful ultraviolet light to help reduce and kill mold, bacteria, viruses, and other airborne invaders – not that the UV lights “are a required part of the sanitation process.”This customer decided, after the work was done, to “pursue a more cost effective route of filtration and mold prevention.” On our company invoice it shows that the cost of the UV light includes installationIt cost my company time and money to install the two UV lights in the customer’s home, and it would cost my company time and money to remove the two UV lights in the customer’s homeIn addition, I would not be able to recoup any cost from two used UV lights.Therefore, I offered the customer two options which I felt would be fair to both the customer and my companyEither, one of our technicians could go to her home and remove the two UV lights, and she would receive a refund of $(This comes from taking the total charge for the two UV lights plus tax - $1,minus $1,- $charge per UV light to install plus $per UV light to uninstall plus tax.) Or, she could keep the two UV lights, and we would not process her last payment of $The customer chose not to accept either option.Sincerely, [redacted] ***,***, Allergy Free Air, LLC

Addressing the complaint in the customers order: We are professionals when it comes to the field of quality air, treating, cleaning, and permanent solutionsTherefore, we are very sure when we access a situation with odor or bacteria causing order or environmental causing odorsAll claims are invalid because she claims so?? and the filter had just been changed before we came It is of no fault of ours to whom she allows to use her credit card or make her decisions when she isn't presentWe came to the scheduled appointment and she was not present but the boyfriend wasShe was claiming the odor was coming from only one roomIf if was uv light related it would have been the whole houseWhen we went to that room with the boyfriend he agreed there was no smell present We are not trying to tell the customer what to do in her lifeWe provided her with professional and quality work so she may have quality air in her homeFor this it was agreed to and payed for, and there is no refundIf she wishes to pay another company on her own accord because she wants something else done she mayWe will more than glad to do any additional work that she wants done, but there will be a additional charge for the job By all means our customers are always treated with the best of care and quality service that they well deserve Thank you so much for your understanding to the situation Sincerely, [redacted] Indoor Air Quality Advisor Allergy Free Air, LLC A GREEN COMPANY

Complaint: [redacted] I am rejecting this response because: First, this response is exactly word-for-word the same response from the company the first time they responded to this complaint They have in no way responded to the fact that, while they feel their technicians only "inform customers that the sanitation package controls mold, mildew, fungi and bacteria and that the UV lights use powerful ultraviolet light to help reduce and kill mold, bacteria, viruses, and other airborne invaders – not that the UV lights are a required part of the sanitation process,” the fact of the matter is that their technician DID lead us to believe that the UV lights were required He quoted the price on an informal sheet of paper, that explained all of the pricing for what it would take to remove and prevent mold (see attachment: Allergy Free Air, LLCQuote) Not once did he inform me that it was optional or recommended and NOT required As I stated to the company before and then to the Revdex.com, if I had known FROM THE BEGINNING that the UV lights were NOT REQUIRED, I would not have purchased them in the first place and would have only had the technician perform the sanitation We were given one option to solve our mold issue - sanitize and install UV lights – strictly implying that the UV lights were a required portion of the sanitation procedure, never being explained that it was two separate processes As we stated before, it was not until we received the receipt for work completion that we saw that the UV lights were considered “other services,” as opposed to a required portion of the sanitation package (see attachment: Allergy Free Air, LLCReceipt)It was unprofessional of your technician to have quoted us a price for this service on something other than company letterhead or invoice It is quite possible that if he had quoted it on a form like that of the receipt we received, which clearly shows the services as separate, it may have led to a completely different outcome But since he chose to quote me a price for services on a plain sheet of paper, with no disclaimer of any kind – verbal or written – that these were two different services, we as the consumers were misled, believing this was all one service, and if we wanted sanitation to occur to remove the mold, then we would also have to purchase the UV lights And now we are being denied our legal right to return items and services for full refund, per the 3-Day Cooling Off Rule, to which the company has ALSO failed to respondWhen we found that the UV lights were not required, we immediately requested that the company come out and remove the UV lights, and we presented an option that we felt to be more than fair, taking into consideration that it would cost the company time and money to come out to uninstall That in mind, we offered the following solution: “ [redacted] and Federal law allows us, the consumers, the right to rescind any purchases within days from the date sold to return goods purchased in the home, per the "Day Cooling-Off Rule." Our total cost for services rendered for the sanitation portion of the job was $3161.00, and due to the expense, I paid only half yesterday ($1580.50), and agreed to payments over the next months to cover the final cost, at no additional cost Since the UV lights cost $(tax included), having them removed would reflect a refund amount of $of the down payment we placed yesterday, since the sanitation portion cost less than the UV light portion However, I respect that your technicians will have to take time and labor out of their day to come and remove the UV lights, so we would be agreeable to foregoing the refund of $if they would come out to remove them for us (like a trip fee), and then you would adjust your system to show us paid in full for the sanitation services and not charge anything to us beyond that.” We are not trying to take advantage of the company On the contrary, we feel that we have been taken advantage ofWe did not wait for months or even daysWe made the request the next business day to remove the optional itemsWe did not even request for a refund of the installation cost as we stated earlierJust the material costWe would not pay any removal cost but felt that was a fair compromise The company did not acceptInstead they presented options to refund either $or $from the total cost instead of $(two UV lights plus tax)This is a very poor way to do businessThey have been charging our credit card for the total price and we cannot stop it or even dispute it because I am sure they will go to collectionsI feel there is no protection for the consumer from companies taking advantage of us like Allergy Free Air, LLChas taken advantage of usI want to warn other consumers to be careful of thisI have once again attached all documents pertaining to this matter for your convenience, including all of the email correspondence that took place with the company prior to our contacting the Revdex.com The company needs to have an acceptable response to the issues at handRegards, [redacted]

Complaint: [redacted] I am rejecting this response because: I have read the company's response I am not satisfiedThey broke my coil unit which we had to have it replacedI want my money back for the cleaning of the coil unit which was dollars and for the cost of replacing the coil unit That was a waste of moneyThat company does not stand behind their work or their product Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:Thereare 2 issues. The first issue is the company is refusing to follow what we are legally entitled to in ***, per the "3-Day Cooling Off Rule,"We are entitled to full refund of any product sold AND services rendered for product installation, when requested within 3 days of original purchase" for items purchased at the place of residence or home not a place of business, as we did on October 15, 2014. Upon discussing this matter with my husband, we were willing to concede to paying the $700 +tax ($757.75 already paid and I am not sure we should be paying tax on labor) for having had the lights installed, because we do understand that your technicians worked hard to install the product after sanitation but we will not pay the additional $500 +tax ($541.25) for the removal and would be refunded the cost of the lights $1600 plus tax. If the technicians had made it clear at the time of original service that the UV lights were a recommended accessory and not a requirement of the process, we would not have purchased them or had them installed in the first place.The second issues is we were given one option that is in the "Allergy Free Air, LLC. quote.pdf" file. It was explained in the following way. "The first box is what is done to remove and resolve the problem now, and the second box is what is done to make sure it does not happen again. This is what must be done" (referring to both boxes). The cost listed under I is for one unit, the cost listed under item II is for both units. He did not say the second box is optional, he said both need to be done. The option we had was to do one unit or two. When we got the invoice the UV light filters were listed as other services not optional services. We did not get a chance to review this in detail until the technician left. When we saw it as other services as the ”Allergy Free Air, LLC. Receipt.jpg" shows, we called the company right away and asked if this was an optional item. When they said yes is when we first new that it was not required but in fact an option we did not have to purchase. At that time requested that they remove the optional items. They could not respond since the person on the phone needed to discuss with the manager and would have to wait to Monday of the coming week.If they would have used the receipt form as the estimate, it clearly has box to sign (which we did not sign as it was not presented prior to the work being done) that says "additional services" that would have instantly made us ask what do you mean by "additional services" does that mean optional? Because it does not say options or optional anywhere on the quote or form. When he was explaining, he even marked it with a [redacted] to indicate what "must be done". We did not look to find a more cost effective mold prevention after the work was done. We found that the UV lights were not required and we wanted them removed. We are not trying to take advantage of the company. We feel we have been taken advantage of. We did not wait for months or even days. We made the request the next business day to remove the optional items. We did not even request for a refund of the installation cost as we stated earlier. Just the material cost. We would not pay any removal cost but felt that was a fair compromise. The company did not accept. Instead they presented options to refund either $396 or $433 from the total cost instead of at a minimum $1732 (two UV lights plus tax) which in reality should be the full amount plus installation (two UV lights plus tax - $1,732 plus $350 install per UV light)of the lights which is $2432. This is a poor way to do business. They have been charging us for the total price and we cannot stop it because I am sure they will go to collections. I feel there is no protection for the consumer from companies taking advantage of us like Allergy Free Air, LLC. has taken advantage of us. I want to warn other consumers to be careful of this. Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: There is no response to consider! Regards, [redacted] ***

Good morning Attach is the information, Thank you so much for your help

An Allergy Free Air (AFA) technician performed an $dryer vent cleaning service for my houseOnce the service was rendered, I asked the technician if my house was protected against dryer ventilation fires, and he stated unequivocally yesHowever, I’d need annual cleanings to maintain the protectionOnce the technician left, I inspected their workThe dryer hose and dryer’s internal exhaust chamber had excessive (air restrictive) lint buildupThus, the technician’s claim that my house was no longer at risk of having a dryer ventilation fire was as unsafe for my family as it was misleadingAdditionally, AFA’s dryer ventilation cleaning method left my rain gutters and yard littered with lintTo protect my house, I had to finish the dryer ventilation system cleaning, as well as clean my yard, and rain guttersAllergy Free Air also performed an $chimney vent cleaning serviceThe technician brushed the soot down my chimney into my living room fireplace chamberThen, they used a vacuum cleaner to vacuum up the sootThe filter in their vacuum cleaner didn’t capture the fine particles of soot; as a result, their vacuum exhaust released a large cloud of soot into the air of my living room, which finally settled on my furniture, rug, etcAs a result of this service, the soot in the air contributed to respiratory problems for my familyOverall, I found the safety information they provided to be wrong, their service methods to be unacceptable, and their impact to my family to be negative

Attached is Allergy Free Air, LLC response to the Revdex.com complaint from *** *** *** *** ***

We have nothing else to ad.Allergy Free Air LLC

February 5,
"">To: Revdex.com & Ms*** ***
Complaint ID #***
On October 16, 2013, ALLERGY FREE AIR, LLC, came to your home to cleaned your air ductsAfter our technician inspected your air ducts and systemHe offered to clean your heating system, blower, evaporator coil, plenum, sanitizer (control mold, microbial control and bactericidal), installation of the UV light and chimney cleaning
After the job was performed Allergy Free Air, LLC, received a call from you saying that the UV Light was making bad smell, eventually we went back the next day after your called on November 6/Our technician change a brand new UV Light in her AC System
Back on January 8/my technician went back to Ms*** *** home because she was having the same smelled coming from the ventsWe were really concerned!
Ms*** "Boyfriend" was at her house went we went back on January 8/to check her UV Light and our technician asked him to showed him where was the smelled coming from, because the last time the we change the brand new UV Light the technician wasn't getting any smelled, even we ask him if he was perceiving any smelled and he couldn't smelled eitherMs*** *** told us different times the smelled was coming just from one specific vent and that is irrelevant because all the duct work is connected and the smelled should coming from the other vents too.
Our company is professional and all services that we perform
We will not refund to Ms*** *** the amount on disputed
Allergy Free Air, LLC

We already provided you with our information:We did air duct cleaning with pressurized air, using negative air machine mounted in the back of our van(all the air ducts and one return leading to a single furnace)

Complaint: ***
I am rejecting this response because:You have offered nothing to relieve my concern and dissatisfaction, or protect your reputation I will do what I can to get the word out about your service here in Sun City - Georgetown
Regards,
*** ***

Complaint: ***
I am rejecting this response because:To your own admission, you acknowledge you installed a different product than what was advertised to me at the timeThe product I thought I was receiving and paid for was advertised on your price sheet for $yet the light you installed is $This is advertising and dishonest in servicing your customersThe invoice itself is suspect as there is no price per line itemAs far as I know, and considering your dishonesty, the prices you typed are arbitrary.I paid for a duct cleaning and a UV light purification systemIlan, your technician, told me he was using the deodorant, cleaning chemicals, etcfree of charge because I was paying for the UV light systemAnd, he told me I would have yrs coverage of said light, not years of ac cleaning coverageYet another dishonest practice by your company.I want a refund for the incorrectly and falsely advertised UV System for price advertised to me at $1500. I paid $via check on the day of service.By your own admission, advertising is against the law
Regards,
** ***