Allergy-Free Air

April 17/2014
 
Allergy Free Air LLC, offer to:
1.       Clean linoleum in the four areas
     
2.       The plywood will be replace under the AC unit
 
3.       We will clean the ceiling fan
4.       AC unit noise will be check and fix
 
We can go on Thursday 24th from 9-12 am or 1-4 pm or if the day is not convenient we could change after Thursday April 24, 2014.
All will be repaired prior to receiving payment of the canceled check and the remaining payment will be deposited into the corresponding days as agreed.
We look forward to hearing from you soon.
 
Thank  you,
 
Allergy Free Air
[redacted]
Manager

Attache is the invoice for DOS 9/30/17. she called for air duct cleaning (1 unit, at $75+tx) with a coupon that clearly states this is AIR DUCT CLEANING for all the vents and one return leading to a single furnace, this is done with pressurized air.We don't have any record of her calling, her...

service was done on the weekend but we still have an operator taking messages , no voicemail either.

Complaint:
[redacted]
I am rejecting this response because:
First, this
response is exactly word-for-word the same response from the company the first
time they responded to this complaint.  They have in no way responded to
the fact that, while they feel their technicians only "inform customers that the sanitation package controls mold,
mildew, fungi and bacteria and that the UV lights use powerful ultraviolet
light to help reduce and kill mold, bacteria, viruses, and other airborne
invaders – not that the UV lights are a required part of the sanitation
process,” the fact of the matter is that their technician DID lead us
to believe that the UV lights were required.  He quoted the price
on an informal sheet of paper, that explained all of the pricing for what
it would take to remove and prevent mold (see attachment: Allergy Free Air,
LLC. Quote).  Not once did he inform me that it was optional or
recommended and NOT required.  As I stated to the company before and then
to the Revdex.com, if I had known FROM THE BEGINNING that the UV lights were NOT
REQUIRED, I would not have purchased them in the first place and would have
only had the technician perform the sanitation.  We were given one option
to solve our mold issue - sanitize and install UV lights – strictly implying
that the UV lights were a required portion of the sanitation procedure, never being
explained that it was two separate processes. 
As we stated before, it was not until we received the receipt for work
completion that we saw that the UV lights were considered “other services,” as
opposed to a required portion of the sanitation package (see attachment: Allergy Free Air, LLC. Receipt). .
It was
unprofessional of your technician to have quoted us a price for this service on
something other than company letterhead or invoice.  It is quite possible that if he had quoted it
on a form like that of the receipt we received, which clearly shows the
services as separate, it may have led to a completely different outcome. 
But since he chose to quote me a price for services on a plain sheet of
paper, with no disclaimer of any kind – verbal or written – that these were two
different services, we as the consumers were misled, believing this was all one
service, and if we wanted sanitation to occur to remove the mold, then we would
also have to purchase the UV lights.  And
now we are being denied our legal right to return items and services for full
refund, per the 3-Day Cooling Off Rule, to which the company has ALSO failed to
respond.
When we
found that the UV lights were not required, we immediately requested that the
company come out and remove the UV lights, and we presented an option that we
felt to be more than fair, taking into consideration that it would cost the
company time and money to come out to uninstall.  That in mind, we offered the following solution:
“[redacted] and Federal law allows us, the consumers, the right to
rescind any purchases within 3 days from the date sold to return goods
purchased in the home, per the "3 Day Cooling-Off Rule."  Our total cost for services rendered for the
sanitation portion of the job was $3161.00, and due to the expense, I paid only
half yesterday ($1580.50), and agreed to payments over the next 4 months to
cover the final cost, at no additional cost.  Since the UV lights cost $1732 (tax included), having them removed
would reflect a refund amount of $151.50 of the down payment we
placed yesterday, since the sanitation portion cost less than the UV light
portion.  However, I respect that your technicians
will have to take time and labor out of their day to come and remove the UV
lights, so we would be agreeable to foregoing the refund of $151.50 if they
would come out to remove them for us (like a trip fee), and then you would
adjust your system to show us paid in full for the sanitation services and not
charge anything to us beyond that.”
We are not
trying to take advantage of the company. 
On the contrary, we feel that we have been taken advantage of. We did
not wait for months or even days. We made the request the next
business day to remove the optional items. We did not even request
for a refund of the installation cost as we stated earlier. Just the material
cost. We would not pay any removal cost but felt that was a fair compromise.
The company did not accept. Instead they presented options to refund either
$396 or $433 from the total cost instead of $1732 (two UV lights plus
tax).
This is a very poor way to do
business. They have been charging our credit card for the total price and we
cannot stop it or even dispute it because I am sure they will go to collections. I feel there is
no protection for the consumer from companies taking advantage of us like
Allergy Free Air, LLC. has taken advantage of us. I want to warn other
consumers to be careful of this.
I have once
again attached all documents pertaining to this matter for your convenience,
including all of the email correspondence that took place with the company
prior to our contacting the Revdex.com.  The company needs to have an acceptable response to the issues at hand.
Regards,
[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because:This is false.  I didn't state "I trusted him". I don't know him to trust him.  Secondly, the cost isn't the issue. I have pictures that reflect work wasn't done.  If you do the job, I'll pay!  Lastly, we didn't approve a deordarizer because we have an infant.  He made the decision to spray without approval and his work around was to close the vent.  The pictures he shared with me weren't even from my house.  Furthermore, I contacted Serum 1000 and he stated set procedures that weren't followed by the technician. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I called all their numbers on their website and they never answered. I also sent an email regarding everything that was done wrong the same day of the service through their website same place you send information to request a service since the contact email they advertise in the site doesn't even exist ([email protected]/).Proper air duct cleaning is done in a way that the air ducts are clean and free of dust and any debris in them, including covering all areas worked to avoid dust to be left everywhere. The house was left with dust everywhere, my daughter has asthma and she had an allergic reaction from all the dust left everywhere in her room. Everyone in the house was itching due to the dust.. The ducts are still dirty and the extra charge for the each return is stated in the coupon, but the reason given for the charge was not backing up the charge, same procedure was done per return not a different procedure as stated for reason. I don't want them near my house, I want a credit for the charge to cover the expenses of the doctor and the house cleaning service. Anywhere online you can find how a proper air duct cleaning is done and no matter what they do, the work area has to be covered to avoid the problem they left at our house.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:These are the proper rules for an air duct cleaning stated by NADCA:Step One: Inspect the DuctsA simple visual inspection of the ducts leading to the return and supply registers is important for two reasons. First, it’s a step homeowners can take themselves to assess the level of buildup in the ducts beforehand and confirm the difference after they’ve been cleaned. (A duct cleaning contractor will likely have cameras that can probe even farther into the ducts and show the full extent of the buildup prior to cleaning.) Second, when a professional performs the inspection, it affords an opportunity for the technician to check the ductwork for leaks or, in the case of flexible ducts, kinks; many duct cleaning contractors are also capable of making repairs and replacing ducts.Step Two: Create Negative PressureBasically, duct cleaning contractors use large, portable or truck-mounted vacuum collection devices to suck dust and debris out of your ductwork. However, before turning on the suction and scrubbing the ducts, the technicians must perform a few preliminary steps. First, they must hook the vacuum collection device’s large hose to a duct close to the air handler—the heart of your HVAC system. The technician will simply cut an access hole in the duct, insert the vacuum hose, and seal where they join as tightly as possible. (Note that your HVAC system includes a supply side and a return side—ducts that send treated air into the rooms of the house, and ducts that return air to the air handler. The supply side and return side are separate, and the duct cleaning process must be performed on each.)Even an extremely powerful vacuum collection device will be ineffective if the registers in each room of the house are uncovered, so the technician should seal those with adhesive covers.Turning on the vacuum will now create negative pressure, and particles inside the ductwork will be sucked into the collection device as they’re brushed or blown loose.Step Three: Agitate the DustOnce the system is under negative pressure, the technician will uncover each register and clean the ducts one by one. One thing that distinguishes a NADCA-certified duct cleaning contractor from a fly-by-night is the amount of time each spends per register. Improperly trained technicians have been known to move on after a quick burst from an air compressor and a spritz of disinfectant; this technique is largely ineffective and usually results in dust being blown back into the room. Legitimate technicians will use rotating brushes, compressed air tools, and simple vacuum cleaners to ensure dust is dislodged and sucked into the vacuum collection device.Step Four: Clean the Rest of the SystemNADCA recommends cleaning the other components of the HVAC system as well, including the air handler’s blower motor, evaporator coil, and drain pan. Cleaning these components, along with cleaning or changing the filter, will improve the air quality in your home as well as extend the life and increase the efficiency of your HVAC system. To find out more about these particular tasks, read our maintenance tips for improved HVAC efficiency.NADCA states that a thorough cleaning should take three to five hours. While the service might cost more than what an uncertified contractor charges for a brisk cleaning, the results of a cleaning performed according to NADCA’s best practices will justify the time and cost. A properly trained contractor will perform the job thoroughly and carefully, ensuring that your ductwork winds up clean and undamaged. Use EBSCO Research’s listing of local Best Pick™ duct cleaning contractors to find a company that meets the industry standard for quality service. This company didn't follow any of the steps required by NADCA (They didn't even open the vents to inspect), so in fact they not only affected the environment of our house, they didn't perform any of the work they were paid for or advertised in their coupon therefor, I want a credit of the charges so I can contract with a company that does follow proper regulated rules. I will not allow this company to enter my house again.
Regards,
[redacted]

Tell us why here.. We serviced Mr. [redacted] on 9/7/17The services below have charges as:Air duct cleaning $75.00Deodorizer            $149.00Return cleaning   $  49.00Sanitizing unit      $480.00Duct...

repair (3x)   $150.00Subtotal                  $903.00TX                                  74.49     Total                         $977.49 * this does not include the labor, installation and or include warranties We might have sent the wrong literature as we work with different UV lights, however this does not mean we didn’t do a UV light installation and  or provided the services mentioned above, we sold this as a package and Mr. [redacted] agreed and signed on the invoice and the check He paid us with, there were offered also 5 years of air duct cleaning at no charge and the warranty to look after our job for 5 years as well.  Where He mentions the cost of the light in Amazon , there is  not considering we sell this as installation, labor, etc. Therefore , we don’t have any intention to do any refund at this time.

Complaint: [redacted]
I am rejecting this response because:Thereare 2 issues. The first issue is the company is refusing to follow what we are legally entitled to in [redacted], per the "3-Day Cooling Off Rule,"We are entitled to full refund of any product sold AND services rendered for product installation, when requested within 3 days of original purchase" for items purchased at the place of residence or home not a place of business, as we did on October 15, 2014.  Upon discussing this matter with my husband, we were willing to concede to paying the $700 +tax ($757.75 already paid and I am not sure we should be paying tax on labor) for having had the lights installed, because we do understand that your technicians worked hard to install the product after sanitation but we will not pay the additional $500 +tax ($541.25) for the removal and would be refunded the cost of the lights $1600 plus tax.  If the technicians had made it clear at the time of original service that the UV lights were a recommended accessory and not a requirement of the process, we would not have purchased them or had them installed in the first place.The second issues is we were given one option that is in the "Allergy Free Air, LLC. quote.pdf" file. It was explained in the following way. "The first box is what is done to remove and resolve the problem now, and the second box is what is done to make sure it does not happen again. This is what must be done" (referring to both boxes). The cost listed under I is for one unit, the cost listed under item II is for both units. He did not say the second box is optional, he said both need to be done. The option we had was to do one unit or two. When we got the invoice the UV light filters were listed as other services not optional services. We did not get a chance to review this in detail until the technician left. When we saw it as other services as the ”Allergy Free Air, LLC. Receipt.jpg" shows, we called the company right away and asked if this was an optional item. When they said yes is when we first new that it was not required but in fact an option we did not have to purchase. At that time requested that they remove the optional items. They could not respond since the person on the phone needed to discuss with the manager and would have to wait to Monday of the coming week.If they would have used the receipt form as the estimate, it clearly has box to sign (which we did not sign as it was not presented prior to the work being done) that says "additional services" that would have instantly made us ask what do you mean by "additional services" does that mean optional? Because it does not say options or optional anywhere on the quote or form. When he was explaining, he even marked it with a * to indicate what "must be done". We did not look to find a more cost effective mold prevention after the work was done. We found that the UV lights were not required and we wanted them removed. We are not trying to take advantage of the company. We feel we have been taken advantage of. We did not wait for months or even days. We made the request the next business day to remove the optional items. We did not even request for a refund of the installation cost as we stated earlier. Just the material cost. We would not pay any removal cost but felt that was a fair compromise. The company did not accept. Instead they presented options to refund either $396 or $433 from the total cost instead of at a minimum $1732 (two UV lights plus tax) which in reality should be the full amount plus installation (two UV lights plus tax - $1,732 plus $350 install per UV light)of the lights which is $2432. This is a poor way to do business. They have been charging us for the total price and we cannot stop it because I am sure they will go to collections. I feel there is no protection for the consumer from companies taking advantage of us like Allergy Free Air, LLC. has taken advantage of us. I want to warn other consumers to be careful of this.
Regards,
[redacted]

Addressing the complaint in the customers order:
 
1.  We are professionals when it comes to the field of quality air, treating,
     cleaning, and permanent solutions. Therefore, we are very sure when
     we access a situation with odor or bacteria causing order or environmental
     causing odors. All claims are invalid because she claims so?? and the filter 
     had just been changed before we came.
   
 
2.  It is of no fault of ours to whom she allows to use her credit card or make
     her decisions when she isn't present. We came to the scheduled appointment
     and she was not present but the boyfriend was. She was claiming the odor 
     was coming from only one room. If if was uv light related it would 
     have been the whole house. When we went to that room with
     the boyfriend he agreed there was no smell present.
 
3.  We are not trying to tell the customer what to do in her life. We
     provided her with professional and quality work so she may have
     quality air in her home. For this it was agreed to and payed for,
     and there is no refund. If she wishes to pay another company
     on her own accord because she wants something else done she
     may. We will more than glad to do any additional work that 
     she wants done, but there will be a additional charge for the job.
 
4.  By all means our customers are always treated with the best of care and
     quality service that they well  deserve .
 
Thank you so much for your understanding to the situation .
 
Sincerely,
 
 
[redacted]
Indoor Air Quality Advisor
Allergy Free Air, LLC.
A GREEN COMPANY

Complaint: [redacted]
I am rejecting this response because: I accepted the work in good faith...

and that it was done to NADCA standards; it wasn't and that the company was a certfied HVAC company. They weren't. No MOLD count was taken; no cameras were used to assess the damage, not all the ducts were vacuumed, dust still prevails in my home and is as bad as before the cleaning.  I am also rejecting it because when I spoke to an assciate on a Sunday after the service, she said she would have the owner contact me the very next day and this never happened. I was uninformed that this was common scheme to scare customers to paying more for services they didn't need per [redacted]
Regards,
[redacted]

April 16/2014
 
To whom it may concern,
 
On February 2, 2014 we gave service to Ms. [redacted]  for cleaning of the air duct system in her house located on [redacted].
The...

Technician checked the AC unit and he had found inside the unit a lot of dust, he took pictures for show to Ms. [redacted] to let her know everything he had found.
The technician recommend full disinfestations of plenum, evaporator coil, blower, heating system and sanitizer on all of above, total amount for this job $973.00
taxes included. (Divided in 4 payments).
After the job was performed the next day Ms. [redacted] and [redacted] came to our office to explain to us how was the services and she showed to us some photos, but their complaint
was never about all the cleaning services perform to the AC unit or if it was dust on it. It was about the way we did the job and we understand that but,  we haven't get the opportunity to fix everything and we did offer her to correct the situation by send our contractor to do the alleged services need.
Ms. [redacted] and [redacted] just came in the office yelling us and treating the company when we really NEVER say NO to cleaned her house.
Attach is the letter the we replay to the customer on April 9/2014, copy of the invoice and the stop payment.
Allergy Free Air will like to get payment of $323.70 and keep the others payment as we agree, plus we are willing to clean and repair everything that we cause.
 
Thank you,
Allergy Free Air LLC

Complaint: [redacted]
I am rejecting this response because:  There is no response to consider!
Regards,
[redacted]

Complaint:[redacted]
I am rejecting this response because: the company manager has stated that the linoleum will be cleaned in the four areas but what it needs is under the linoleum.  I have pulled up part of it and it is growing mold underneath and it is still moist under the linoleum and the mold is spreading.  The plywood board under the unit does need replacing but I am not sure if the company is liscensed, bonded, or certified to do this kind of work since [redacted] was not able to put wires back without assistance through Iphone and who ever was on the other side of the phone line. I feel that I should not have to pay the full amount that they are still asking for since it was them that caused all the damages.  [redacted] is the manager, why hasn't the owner signed under the managers name.  The owner should take responsibility since it was him that caused the damages.  Why should we have to pay full amount when they are coming to repeat the job again with extra work on themselves on the mess that they have done.  This is not fair. 
Regards,
[redacted]

Revdex.comThis letter is in response to complaint #[redacted] where the customer stated that she contacted our company to “remove the UV lights, explaining that we were misled as far as the requirement vs. recommendation of the UV lights and that we would prefer to pursue a more...

cost effective route of filtration and mold prevention.” And, “they quoted me a price for sanitation package, and I was led to believe that installation of two UV lights in the ductwork was a required part of the sanitation process.”The sanitation package is a service that our company provides, and the UV lights are a product that our company provides. These two items are listed separately on our invoice (which the customer received). Our technicians inform customers that the sanitation package controls mold, mildew, fungi and bacteria and that the UV lights use powerful ultraviolet light to help reduce and kill mold, bacteria, viruses, and other airborne invaders – not that the UV lights “are a required part of the sanitation process.”This customer decided, after the work was done, to “pursue a more cost effective route of filtration and mold prevention.” On our company invoice it shows that the cost of the UV light includes installation. It cost my company time and money to install the two UV lights in the customer’s home, and it would cost my company time and money to remove the two UV lights in the customer’s home. In addition, I would not be able to recoup any cost from two used UV lights.Therefore, I offered the customer two options which I felt would be fair to both the customer and my company. Either, one of our technicians could go to her home and remove the two UV lights, and she would receive a refund of $433. (This comes from taking the total charge for the two UV lights plus tax - $1,732 minus $1,299 - $350 charge per UV light to install plus $250 per UV light to uninstall plus tax.) Or, she could keep the two UV lights, and we would not process her last payment of $396. The customer chose not to accept either option.Sincerely,
[redacted],[redacted], Allergy Free Air, LLC

Complaint: [redacted]
I am rejecting this response because:
I have read the company's response . I am not satisfied. They  broke my  coil unit which we had to have it  replaced. I want my money back for the cleaning of the coil unit which was  280.00 dollars and for the cost of replacing the coil unit.  That  was a waste of money. That company does not stand behind their work or their product.
 
 
Regards,
[redacted]

The technicians only make recommendations and the customer makes the final decision.  The customer was only charged for the work that was performed and approved the work done by signing the invoice.

Mr. [redacted],We did the job already, we have also  responded to all you phone calls/inquiries,the description of the job done  is written in the invoice.Allergy Free Air LLC

We have offered to refund $750 as per requested. However if a check is issued and cashed by customer, this case needs to be closed in full.

An Allergy Free Air (AFA) technician performed an $89 dryer vent cleaning service for my house. Once the service was rendered, I asked the technician if my house was protected against dryer ventilation fires, and he stated unequivocally yes. However, I’d need annual cleanings to maintain the protection.
Once the technician left, I inspected their work. The dryer hose and dryer’s internal exhaust chamber had excessive (air restrictive) lint buildup. Thus, the technician’s claim that my house was no longer at risk of having a dryer ventilation fire was as unsafe for my family as it was misleading.
Additionally, AFA’s dryer ventilation cleaning method left my rain gutters and yard littered with lint. To protect my house, I had to finish the dryer ventilation system cleaning, as well as clean my yard, and rain gutters.
Allergy Free Air also performed an $89 chimney vent cleaning service. The technician brushed the soot down my chimney into my living room fireplace chamber. Then, they used a vacuum cleaner to vacuum up the soot.
The filter in their vacuum cleaner didn’t capture the fine particles of soot; as a result, their vacuum exhaust released a large cloud of soot into the air of my living room, which finally settled on my furniture, rug, etc. As a result of this service, the soot in the air contributed to respiratory problems for my family.
Overall, I found the safety information they provided to be wrong, their service methods to be unacceptable, and their impact to my family to be negative.

Good morning
Attach is the information,
Thank you so much for your help