Alliance Furnishings

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me if delivery of all items are received by 7/14/I received an email from this business stating that my last shipment would be received by the week of 6/5/The damaged couch and replacement dresser were the only items received, and were after dates promised nothing else was received.Please note: delivery of all items on 7/14/extends the businesses own deadline promised to me via e-mail by weeks Regards, [redacted]

Linda, Thank you again for sending response Please see attached Link for terms and policies We called the customer to let them know they had ordered in error We offered the correct amounts and or refund A refund has been provided If you want to discuss how the conversation went on the phone with the customer please call We will be glad to go over the phone call with you.http://www.alliancefurnishings.com/en/cp-termsThank You Much and God Bless,Alliance

Response for Customer The customer ordered items that would ship UPS and LTL LTL shipments do take 1-weeks as stated in our policy in which items arrived on time At no time would we make up a Claim Number (attached) That would not benefit us or the customer in any way We do everything we can to help customers at all times The shipping company (Ceva) damaged there product We have all customers sign for delivery after inspection This is a requirement to make sure the LTL carrier has done there part Also to make sure they are responsible for any damage At that point if there is any damage the customer will need to file a claim This customer did not want to do that Therefore we did what we thought would be the right thing and did it for them The customer also disputed this with PayPal PayPal ruled in our favor After this we then thought we would do what we thought was right and have the customer send back the damaged piece At that point we would send them a replacement We have yet to see the item returned Proposal Send back damaged item We will send replacement Keep the item you have We will offer $to you We have attached the claim email that was sent so you will know we are being truthful Please also know that religion is very important to us We stand behind not hide behind any religious quote we state Please let us know what you prefer us to do at this point God Bless, Alliance

We do show that this is in process We apologize that this was damaged and we apologize for the delay As corresponded to you previously your replacement order is was on back order It has not been picked up After reviewing it does show that it is available to ship now We will let you know as soon as it does We want to make sure you receive all items correctly and will do soGod Bless,Alliance

Ordering was easy and I received several emails from Alliance after the purchase. One of the emails stated the order should ship within a week and I should receive the furniture within 2 weeks after shipping. I did receive an email from the shipper that the item was picked up 5 days after ordering. In the email from the shipper was a link for tracking the shipment. After 4 weeks of not receiving the item, I contacted the shipper with concerns this really did not ship. I was assured it had shipped and they did not know why it was taking so long. I questioned that fact that the tracking link had not been updated since it was first established. It still showed the item as pending pick up. I was informed the tracking link is not really valid. Alliance indicates in the information that they supply a tracking link. If the shipper does not update the tracking link, what good is the tracking link. They supposedly expedited the shipment. The next email I received was the order would arrive on Saturday, December 14, 2019. I would be notified the day before with a 4 hour window in which the deliver would take place. I would also be notified 30 minutes before the driver arrives. I did not receive the call the night before. I contacted the company on Saturday to ensure it was still being delivered. I was informed it would be between 10 and 2. I was informed again the drive would call 30 minutes before arriving. I then got a call 10 minutes after this call to inform me of the 4 hour window. Kind of late and I was also informed again I would get notified 30 minutes before the truck was to arrive. I never got the call 30 minutes before the delivery, they just showed up.

Alliance is a good company and has a fair price for furniture, They need to work with another shipping company. I will not order again because of this. It took over 6 weeks to order and deliver the furniture. The shipping company does not keep you updated, you have to constantly contact them. It should not take over 5 weeks to ship and item from Texas to Maryland.

Response for CustomerThe customer ordered items that would ship UPS and LTL LTL shipments do take 1-weeks as stated in our policy in which items arrived on time At no time would we make up a Claim Number (attached) That would not benefit us or the customer in any way We do everything we can to help customers at all times The shipping company (Ceva) damaged there product We have all customers sign for delivery after inspection This is a requirement to make sure the LTL carrier has done there part Also to make sure they are responsible for any damage At that point if there is any damage the customer will need to file a claim This customer did not want to do that Therefore we did what we thought would be the right thing and did it for them The customer also disputed this with PayPal PayPal ruled in our favor After this we then thought we would do what we thought was right and have the customer send back the damaged piece At that point we would send them a replacement We have yet to see the item returnedProposal Send back damaged item We will send replacement Keep the item you have We will offer $to youWe have attached the claim email that was sent so you will know we are being truthful Please also know that religion is very important to us We stand behind not hide behind any religious quote we state Please let us know what you prefer us to do at this pointGod Bless,Alliance

Complaint: [redacted] I am rejecting this response because: While a refund may have been issued capital one can not locate any information on the refund and are now placing a dispute with the purchase as well since even they can not locate any information regarding a refund even being processed Regards, [redacted]

A claim was done on the customers behalf for the damage He also filed a claim with PayPal Everything was done correctly on our side PayPal ruled in our favor We did however give the customer a refund though Thank You Much, Alliance

Linda, Thank you for reaching out to us We try to help every customer at all times In response to this customer there are a few things we want to address and try to resolve We indicate to all customers our delivery times when they order there product They receive an email about there order There are places on our site that indicate it can take any where from 1-weeks to deliver This is next to the item you would like to purchase On check out Also, in our terms and conditions It is also stated that we never replied or contacted the customer We show that we communicated with [redacted] on several occasions through email With the delivery company as well We do not track phone calls but we can assue you if someone calls we help The tracking number was provided We indicate to the customer that they have to be present to sign for this Their shipment lasted more weeks due to them not being able to meet during business hours They are also asked to inspect the product when it comes in As she indicated she didn't inspect the product We ask them to do this so we can make sure that their product is delivered by the shipping company properly If it is not we make the shipping company responsible for it We work with shipping companies on a daily basis At no point would a shipping company not know what to do I am unsure why the customer would state that we have a non working number There have never been any issues Also, we work with Google Therefor our inbox would not be full PayPal indicated to us that we were not at fault due to the customer signing and indicating that they inspected the box PayPal then asked them to return to us At that point we would refund the customer This was our choice Not PayPal's We wanted to help the customer by getting them some of their money back All of this is in response to the customers claim We help customers on a daily basis Some are hard to please Some are very easy Some don't understand the process of larger items online We do everything we can to let them know what to expect We are noted to have great customer service We want to keep it that way With that we will refund [redacted] her full amount She is welcome to keep or throw away they bed that she received from us We hope we have answered any and all questions that you may have God Bless, Alliance

[redacted] , We do apologize The lady handling your account has been on medical leave for quite some time We have someone looking into it for you We did notice that you wanted to wait as it was on back order It appears that is what the long delay was We also noticed that the email correspondence has been good between you and us We will keep that going as well Someone will reach out to you today with a resolutionGod Bless,Alliance

Complaint: [redacted] I am rejecting this response because: the response still does not give a time frame on deliveryThe order was placed in MayThey have my money and I still do not have a couch or delivery date Regards, [redacted]

A refund was provided We will look into it for you if you need help We have provided the transaction ID and the Approval Please let us know if you need anything further You can call if needed as wellGod Bless,Alliance

Complaint: [redacted] I am rejecting this response because: According to email from [redacted] at Alliance Furnishings, they had at time of last email, already ordered a new table to be shipped to us free of chargeBeings it is now 1/months later and still no table, they have lied yet againTherefore, we are standing our ground and requesting our original settlement Please see attached emails, one stating they were sending a claim number for the replacement part and other stating table had been ordered and would arrive in 1-weeks Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:A I realize I agreed to wait for a back ordered product, however, this was shipped from the manufacturer and has been sitting in a delivery company's warehouse for months That has nothing to do with the backorder B The email communication has been me asking for answers, and your responses putting me off longer and vague such as "let me check" and then never responding C You stated that you would get ahold of me today to assist, and that did not happen (go figure!) It was just another dishonest response from a dishonest company Call the delivery company, pay your bill, and allow them to deliver my order Regards, [redacted]

Lorinda, Per your request we refunded you when you asked I did notice that your billing address and your shipping address are different That could possibly slow down the refund if the credit card company has questions about that However, there are no issues on our end It has been processed Refund transaction ID [redacted] Approval code [redacted] If you have any other questions please call or emailGod Bless,

In order to make this right we have the options provided Work with Manufacturer to ship the piece that you need They don't offer it as a part to send We will work diligently with them to send to us then ship to you You ship item back Will need to be it the same condition as is All pieces good and working except the piece you need We will then not charge you a restocking fee and give you 100% of your money back for the item $ We do not want you to keep the item as is We prefer you take the part or get a full refund However it is your choice If you chose to keep it as is we will gladly offer the $Please let us know what you prefer and we will gladly take care of it for you.God Bless,Alliance

Linda, Thank You for reaching out to us We try to be very clear on our policies Sometimes a customer may or may not understand In our terms and conditions we lay out our policy on this so there is no misunderstanding This customer requested a refund A refund has been providedQuantities - Cartons Most items are sold per piece Example: Sofa Some items may be in multiple quantities Example: two, four, etc Item Example: Lamps with in a box In that case you would need to order Of those we will let you know if you ordered in error If so you can choose to receive a refund or order the correct amount Items with multiple quantities cannot be sold separately.If you have any other questions please feel free to call or email.God Bless,Alliance

Complaint: [redacted] I am rejecting this response because: I have not received a refund I contacted my bank and they aren't showing a refund on my account neitherI would like to see proof of this refund if in fact it is true Regards, [redacted] ***

Linda,
Thank you for reaching out to us about this. The customer is correct. We only offer this item in sets of two. In this situation we offered the customer a discounted rate for the forth piece. In addition we always encourage our customers to
review our terms and policies. We have a policy about quantities. It simply lets customers know that we will notify them if item is in a set. Since we help each customer as needed we felt it would be a great option to discount the forth chair for them. They chose not to do that so we offered them a full refund if they preferred. Please let us know if you have any other questions. Our policy is provided.Quantities - Cartons
Most items are sold per piece Example: Sofa. Some items may be in quantities of two. Example: Lamps In that case you would need to order 2. Of those we will let you know if you ordered in error. If so you can choose to receive a refund or order the correct amount. Items with multiple quantities cannot be sold separately
Thank You Much,
Alliance

This was an item that was delayed Since it was delayed the customer requested a refund The refund was done on 06/29/ If there is anything else we can help you with please let us know. God Bless,Alliance