Alliance Furnishings

Linda, Thank you for reaching out to us. We try to help every customer at all times. In response to this customer there are a few things we want to address and try to resolve. We indicate to all customers our delivery times when they order there product. They receive an
email about there order. There are places on our site that indicate it can take any where from 1-weeks to deliver. This is next to the item you would like to purchase. On check out. Also, in our terms and conditions. It is also stated that we never replied or contacted the customer. We show that we communicated with *** on several occasions through email. With the delivery company as well. We do not track phone calls but we can assue you if someone calls we help. The tracking number was provided. We indicate to the customer that they have to be present to sign for this. Their shipment lasted more weeks due to them not being able to meet during business hours. They are also asked to inspect the product when it comes in. As she indicated she didn't inspect the product. We ask them to do this so we can make sure that their product is delivered by the shipping company properly. If it is not we make the shipping company responsible for it. We work with shipping companies on a daily basis. At no point would a shipping company not know what to do. I am unsure why the customer would state that we have a non working number. There have never been any issues. Also, we work with Google. Therefor our inbox would not be full. PayPal indicated to us that we were not at fault due to the customer signing and indicating that they inspected the box. PayPal then asked them to return to us. At that point we would refund the customer. This was our choice. Not PayPal's. We wanted to help the customer by getting them some of their money back. All of this is in response to the customers claim. We help customers on a daily basis. Some are hard to please. Some are very easy. Some don't understand the process of larger items online. We do everything we can to let them know what to expect. We are noted to have great customer service. We want to keep it that way. With that we will refund *** her full amount. She is welcome to keep or throw away they bed that she received from us. We hope we have answered any and all questions that you may have. God Bless,Alliance

I ordered a dresser with alliance furnishing. It arrived last week badly damaged. I sent to alliance furnishing pictures and ask them to help. I have not received any answer so far... very disappointing experience...

A refund was provided.  We will look into it for you if you need help.  We have provided the transaction ID and the Approval.  Please let us know if you need anything further.  You can call if needed as well. God Bless,Alliance

It shows that emails were sent.  We are sorry if you didn't receive them.  We did honor your request for refund though.  Please call or email if you have any additional questions. God Bless,Alliance

Linda, Thank you again for sending response.  Please see attached Link for terms and policies.  We called the customer to let them know they had ordered in error.  We offered the correct amounts and or refund.  A refund has been provided.  If you want to discuss how the conversation went on the phone with the customer please call.  We will be glad to go over the phone call with you.http://www.alliancefurnishings.com/en/cp-termsThank You Much and God Bless,Alliance

Please not that the refund has been done.  If you wish for us to contact them on your behalf we will be glad to.  Please see the transaction below.  God Bless,

In order to make this right we have the 3 options provided. 1.  Work with Manufacturer to ship the piece that you need.  They don't offer it as a part to send.  We will work diligently with them to send to us then ship to you. 2.  You ship item back.  Will need to be it the same condition as is.  All pieces good and working except the piece you need.  We will then not charge you a restocking fee and give you 100% of your money back for the item.  $298.99. 3.  We do not want you to keep the item as is.  We prefer you take the part or get a full refund.  However it is your choice.  If you chose to keep it as is we will gladly offer the $74.75. Please let us know what you prefer and we will gladly take care of it for you.God Bless,Alliance

Complaint: [redacted]
I am rejecting this response because: While a refund may have been issued capital one can not locate any information on the refund and are now placing a dispute with the purchase as well since even they can not locate any information regarding a refund even being processed.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: According to email from [redacted] at Alliance Furnishings, they had at time of last email, already ordered a new table to be shipped to us free of charge. Beings it is now 3 1/2 months later and still no table, they have lied yet again. Therefore, we are standing our ground and requesting our original settlement. Please see attached emails, one stating they were sending a claim number for the replacement part and other stating table had been ordered and would arrive in 1-6 weeks.
Regards,
[redacted]

We have no problem sending the leg.  We will get it on the way.  However,   we have no email or communication with this customer other than their order.  We will need to know which leg?  We will help any way we can.  Please email pictures to...

[email protected] You Much,Alliancefurnishings.com

Response for Customer. The customer ordered items that would ship UPS and LTL.  LTL shipments do take 1-6 weeks as stated in our policy in which items arrived on time.  At no time would we make up a Claim Number (attached).  That would not benefit us or the customer...

in any way.  We do everything we can to help customers at all times.  The shipping company (Ceva) damaged there product.  We have all customers sign for delivery after inspection.  This is a requirement to make sure the LTL carrier has done there part.  Also to make sure they are responsible for any damage.  At that point if there is any damage the customer will need to file a claim.  This customer did not want to do that.  Therefore we did what we thought would be the right thing and did it for them.  The customer also disputed this with PayPal.  PayPal ruled in our favor.  After this we then thought we would do what we thought was right and have the customer send back the damaged piece.  At that point we would send them a replacement.  We have yet to see the item returned. Proposal1.  Send back damaged item.  We will send replacement.2.  Keep the item you have.  We will offer $74.75 to you. We have attached the claim email that was sent so you will know we are being truthful.  Please also know that religion is very important to us.  We stand behind not hide behind any religious quote we state.  Please let us know what you prefer us to do at this point. God Bless,Alliance

A claim was done on the customers behalf for the damage.  He also filed a claim with PayPal.  Everything was done correctly on our side.  PayPal ruled in our favor.  We did however give the customer a refund though. Thank You Much,Alliance

We are sorry.  It seems as if there is some kind of mix up.  We received an email from you on July 14 at which time we refunded your order.  It appeared that you didn't want to wait on it.  Please note that a refund was provided on that day.  If you have any other questions...

please call or email.  Our hours of operation are 9:00 to 4:30 Monday through Friday. God Bless,Alliance

Revdex.com:i was able to contact the company via phone and they were...

helpful in answering my questions and resolving the issue.  I decided to continue the transaction.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Lorinda, Per your request we refunded you when you asked.  I did notice that your billing address and your shipping address are different.  That could possibly slow down the refund if the credit card company has questions about that.  However, there are no issues on our end....

 It has been processed.  Refund transaction ID [redacted].  Approval code [redacted].  If you have any other questions please call or email. God Bless,

This delivery is in transit.  Customer chose to cancel.  We refunded for her. God Bless,Alliance

We are sorry for any inconvenience.  It appears that you ordered the bunk bed only.  You stated that you ordered the [redacted].  If you notice in the parenthesis that it states [redacted] (Kids Beds - Bunk Bed).  If you would like the steps or the underneath storage it would be an...

additional order for the [redacted] (Kids Bed Components - Storage Steps).  We keep them separate in some cases due to customers wanting to purchase one or the other or both.  We will be glad to assist you with this.In addition if the item was damaged then we would off you a refund.  At no point would that not be an option.  We will make arrangement to have it picked up.  You will need to send pictures in for us to do a claim and pick up ticket.  Please email them to us at [email protected].  We will take care of it as soon as possible. God Bless,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. If I may add. Alliance Furnishing has not contacted me nor have I heard from them. Yes! I did receive my refund from MY BANK!! That being said Thank You [redacted] for accepting my claim and now I can purchase a bed for my daughter. As for Alliance Furnishing I hope they contact me soon to come and pick up this damaged furniture that's taking up space in my home!! 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me if delivery of all items are received by 7/14/2017. I received an email from this business stating that my last shipment would be received by the week of 6/5/2017. The damaged couch and replacement dresser were the only items received, and were after dates promised nothing else was received.Please note: delivery of all items on 7/14/2017 extends the businesses own deadline promised to me via e-mail by 5 weeks.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:While my shopping address and my billing address are different it should have no effect on the return I've checked with my credit card company to verify that information. The only transaction regarding the above issue is the charge on my credit card on 4/22/17.
Regards,
[redacted]