Alliance Residential

Please be aware that at Aura Castle Hills in Lewisville TX, the PDF floor plans you can download and are given to look over do not have accurate dimensions based on the actual apartments Please measure for your self the roomsThis company has ensured me that the builders blue prints match the PDF floorplan, however, if you actually measure the rooms, you find that they are not as large as listed on the PDFI believe this is advertising For example, on the PDF the room is shown as being x 8, and when measured was only x I understand that there is a thickness to sheetrock and trim, however the PDF should reflect what you will be getting I will be voiding my lease at Aura before it becomes effective, and staying in my current apartmentWhich, out of curiosity, I compared the PDF floor plan at my current apartment with the tape measure, and it matches completelyThat is what makes me think Alliance and Aura are being very deceptive

Canceled reservation because my daughter could not compete in tournamentsI was TWICE for the reservation

I have lived in this apartment for two years, and after I recently moved out I received a move out statment that charged me all the cleaning fee and damageIn the statement, I was charged for replace doors and window seal for a total of $with no evidence or reasonsI contact the leasing office but no responseThe reasons that I do not believe these items are my responsibility are:
- All the doors in our apartment are functional;
- No hole or obvious damage on the door;
- The scratches on the doors are caused by use and we have seen them in our new apartment;
- We never touched or saw the window sealThe window seal is outside the window screen and we never removed the window screen;
- The window are all properly sealed and we never found leaking from the window

I was a resident in good-standing at Green Lake Village for the past years prior to purchasing my new home in Seattle, WA this past monthAfter at least six hard-working hours of cleaning, the move-out inspection was done swiftly (in less than minutes) and the staff who handled it (he said his name was Terry) expressed appreciation for how I kept the apartment in a good condition and that I cleaned it wellIn fact, he marked nothing on the first two pages and said he would have to charge me for paint and that there would be a discounted cleaningUnfortunately, I did not request a copy of the form that I signedAfter I received the revised move-out bill, I learned that Terry had filled out the first two pages, while I was not present and after I signed the formIn addition, when I received the Turnover Proration Calculator form, I learned that GLV also miscalculated the months I stayed (vsmonths) for the paint chargesThis is nothing more than a crass display of money-mongering and taking advantage of your tenants – something that I intend to report to the Revdex.com and yelp! I can’t begin to tell you how disappointing this is when I expected so much more from this staff and this company I have been a good-faith tenant for my entire stay at GLV and to be treated in this manner as I leave is disheartening This is a despicable display of dishonest and unprofessional behavior! I hope GLV would hire honest, qualified, and professional staff who are reasonably good human beings! I ask that Revdex.com help us to resolve these unfair charges

The Comfort INN located at Sky Park Dr NE, Corydon, IN 47112, is by far the WORST place I have ever attempted to do business withI cannot even comment on the cleanness or comfort of this star hotel as we never got the chance to stay thereOur organization set up a room block with this motel after all other hotels didn’t have enough vacancyWe were given through the 19th of May to reserve our roomsHowever, on the 19th when our parents tried to call and reserve their room they were given multiple lies about the room blockSome were told the was never a room block, some were told that no one had booked so the block was lifted, and then when I called myself I was told that the block was canceled by “someone”During my call I asked to speak to a supervisor or someone who could help resolve our issueThe person who answered the phone, he said his name was “D”, claimed the manager was not in and wouldn’t be in laterI continued to talk to him as I was so confused as to how we received so many conflicting stories about our room block“D” was very rude and very snappy to meWhen I asked for the manager’s name and asked that the manager call me at my work because no one would have canceled the rooms beside me“D” called me a LIAR without using the word“D” said “Yes, the clerk called and talked to the person who blocked the rooms, she okayed the room block listed.” Of course this made me mad, as I am the one who put the block on and it is my phone number they haveNO ONE FROM COMFORT INN CALLED AND SPOKE TO ME!!! SO, I again mentioned that and stated that the customer service was terrible along with the rates of $per night group rate for a star hotel“D” Became very angry at this commentSo much so he said “WE WILL GIVE YOU NO ROOMS, YOU CAN HAVE NO ROOMS WE DON’T WANT YOU HERE, YOU HAVE NO ROOMS!!!!” I had to pause for a minute… “D” doesn’t have the authority to resolve a customer service issue that has to wait for his manager???? But he can refuse rooms and cancel the couple of rooms we were able to get reserved through our room block???? So, I asked, what is your position that you have the power to make that call? But no power to resolve a customer service issue? “D” said “I am the owner, I can do what I want.”
Wait, you’re the owner? But you wouldn’t fix a room block error, an error that is clearly an error on your side? “D” was awfulIf he truly is the owner, he has the worst customer service/people skills everHe should really be embarrassed for himself and his motelOur organization will not stay at the Comfort Inn, “D” alone is a big enough reason to avoid that place like bedbugs! “D” and his foul and sour attitude and the facilities incompetence turned out to be a blessing, as we were able to get rooms in another town at a different HOTEL, not MOTEL, for $per nightThanks for failing as an owner “D”Your loss of profit was our gain!

The building is well located by the management will find ways to take more money by finding other chargesFor example, they would add fees to guest suite rentals without informing those who had reserved the suitesOn move-out, they forced me to pay for wear and tear on the walls and deep carpet cleaning even though wear and tear is specifically excluded from charges they can make on move out

Please be aware that at Aura Castle Hills in Lewisville TX, the PDF floor plans you can download and are given to look over do not have accurate dimensions based on the actual apartments. Please measure for your self the rooms. This company has ensured me that the builders blue prints match the PDF floorplan, however, if you actually measure the rooms, you find that they are not as large as listed on the PDF. I believe this is false advertising.

For example, on the PDF the room is shown as being 12 8 x 12 8, and when measured was only 12 4 x 11 8. I understand that there is a thickness to sheetrock and trim, however the PDF should reflect what you will be getting.

I will be voiding my lease at Aura before it becomes effective, and staying in my current apartment. Which, out of curiosity, I compared the PDF floor plan at my current apartment with the tape measure, and it matches completely. That is what makes me think Alliance and Aura are being very deceptive.

[redacted] has offered to perform any repairs requested by Ms. [redacted]. A maintenance technician is available 6 days per week, 8 hours per day, and [redacted] has offered to schedule an appointment for work anytime during these work hours that Ms. [redacted] prefers. Although she has brought numerous maintenance requests to management’s attention, she refuses to allow entry into her apartment and will not respond to attempts to set an appointment at a date and time of her choosing.

The exterior repairs Ms. [redacted] claims were never completed when she was home were completed from the building exterior. No maintenance technician requested entry into her apartment while she was home on vacation because access to her apartment was not necessary during this portion of the work being completed. Management attempted to set an appointment to complete interior repairs, but Ms. [redacted] did not respond.

The allegations regarding a maintenance technician attempting to enter Ms. [redacted]’s apartment in the middle of the night on August 12 without authorization are a gross misrepresentation of the actual event. Ms. [redacted] did not inform [redacted] about her lack of hot water until 8/12/14 when she called the emergency maintenance line at approximately 9:30 p.m. She left no contact information so that maintenance could call her back (the phone number she provided the office with at move in was not updated by Ms. [redacted] when she changed it), and Ms. [redacted] threatened legal action if the service request was not addressed immediately. The on call maintenance technician responded and arrived at her apartment within an hour. He repeatedly knocked and identified himself, but no one answered. When he got a key to enter the apartment to take care of the emergency maintenance request, the privacy bolt was locked, indicating that someone was home and refusing him entry. He left without ever entering the apartment. Maintenance returned at 11:30 a.m on 8/13/14 per Ms. [redacted]’s request and performed the necessary repairs to get the hot water  functioning again.

[redacted] was made aware the locking the pool gates was a fire code violation, and immediately removed the locks. The fire marshal has not made [redacted] aware of any other violations.

Ms. [redacted] never contacted the office regarding her concerns about the fumes from the patio work, so management was never given the opportunity to rectify the situation.

Management has responded to all of Ms. [redacted]’s noise complaints and has maintained detailed records on all correspondence and communications. Courtesy patrol has also responded to a noise complaint after hours. No instances of excessive noise have been confirmed by management, courtesy patrol, or the police.

[redacted] did not receive correspondence from Ms. [redacted]’s attorney until 9/8/14. [redacted]’s attorney drafted and sent a response on 9/9/14. Correspondence from the attorney includes an agreement to terminate the lease. If Ms. [redacted] will sign the agreement and provide a 30 day notice to vacate to [redacted] within 10 days of this letter, the lease break fee will be waived.

Regards,

Business Manager

My fiancé and myself were residents of one of your companies apartment complexes: [redacted] this summer. My fiancé is a professional baseball player for the [redacted] (we were living in [redacted] playing for the [redacted]). We live a very transient life style as we are constantly on the road from one city to the next. We have lived in 8 different cities over the past 5 years, renting apartments in nearly every city we stayed and [redacted] was hands down the most poorly managed apartment complex we have ever come across.

We addressed issues at the management level multiple times and our concerns were never appropriately addressed. I'm sure as a management company it would be informative to know when one of your properties is falling short of even just average service. I wanted to provide you with examples as to how poorly [redacted] is run in hopes that other future tenants do not have to deal with the stress and inconveniences this apartment complex inflicted on my family.

1. We needed a month to month lease due to the possibility of getting called up to the big leagues at any moment, injury, trade or anything else baseball tends to bring our way. We were told that several members from the [redacted] were living in this complex and we were glad to find such an accommodating complex to our lifestyle. We were able to get a month-to-month lease for three months from May 2015-what was supposed to be August 2015. This was not the case, we put in our standard 30 day notice without any mentioning from staff while turning in our notice that it was supposed to be 60 days until nearly two weeks later when we went to turn in our rent for the final month of August. We offered to move out 2 weeks early and live in a hotel that way they could put our apartment on the market earlier in hopes we could rent it out to somebody, in realizing that we were partially to blame for this mistake although unheard of for a month to month lease. It was unable to be sold so we were required to pay an additional 1,300$ in rent for until the end of September while still paying our mortgage back in [redacted] for where we were actually living for the month of September. Never one time have we come across this in all our years of traveling with baseball. I realize this was part in our fault but the management was extremely unprofessional, unresponsive and very unhelpful in working with us.

2. Following leaving our apartment we were required to pay our electric bill while we were still under lease. We were under the impression that the fees would be minimal considering nobody had resided in our apartment since August 21st. We got our electric bill for the month of September which was $351.45 for the month of September. While we lived in our apartment our average kilowatt usage per month was: 15 kilowatt per day for the hottest months in Utah - June, July and August. For the month of September when our apartment was vacated the average kilowatt usage was: 35 kilowatts per day. We called our power company [redacted] to discuss the issue assuming it was a mistake and they stated that this amount of usage did intact occur in our unit, 108 and this amount of usage would only be possible if someone were to be living in the apartment and that we needed to contact our landlord. We contacted [redacted] on several occasions with out phone call returns. Once finally we were able to get a hold of the apartment, employee Sabrina stated that there was nothing they could do and nobody was living there. We requested to three way call the Power company with [redacted] so they could help us straighten out this yet another mishap and Sabrina's response was, "this isn't something we do, our manager had a bad experience with the power company before so we don't help out our costumers with these matters anymore." My fiancé called back later that day, when my fiancé called and Heidi answered she said she was sorry the employee before had stated they could not help and offered assistance with our bill. She said it would be taken care of immediately. Over a week later we have contacted [redacted] and they stated nobody from [redacted] has called to correct or explain the issue.

3. Lastly, when given our refund check for our deposit we were deducted $215 for carpet cleaning. Our apartment was kept very clean, without any spills or stains. The square footage on our apartment was 683ft. We currently own a home in [redacted] that is 1,600 square feet and the most it has ever cost us to clean from our local [redacted] company is 150$ in which we have two large bedrooms that have carpet. We asked to see a copy of the receipt only because we have felt we have been taken advantage of the entire time we have resided with [redacted] and they said that was not something they could provide.

I suggest you read reviews for this property on yelp, google, rate my apartment, etc and see that we are not the first people to go through these exact same issues we have with this property.

Management could really improve upon by being more compassionate, helpful, attentive to details and using a costumer first approach. We have had to pay over 2,000$ in additional costs due to their poor communication. This company has inflicted a great deal of stress on my family and we hope to prevent other people from making the same mistake we did by living here. I hope this message is helpful for improving your rental properties.

As previously stated, Broadstone Estates and Alliance have accommodated her requests to the best of our abilities, but to falsely report that payments were made in full and on time is just not possible. The Business Manager called [redacted] again yesterday and explained the situation. They are not able to change a resident’s payment history as everything is integrated with our system, and they can clearly see that she paid late for months. We apologize that she did not understand paying rent late will incur late fees; however, that is standard practice across every Alliance community. We maintain our original response and again state for the record that Broadstone Estates, in good faith, has done everything ethically possible to assist this former resident.

This is a copy of my [redacted] review in regards to the Patty, Thomas, Jessica and Julia at the Vaseo Apartment complex in [redacted]. THE worst customer service ever! If there was a review for negative stars, I would have clicked on that! The grounds are nice and the convenience store is nice, but just hope you never have to deal with the office staff or maintenance! The customer service at this apartment complex is horrible!! My husband and I have lived her for 9 months and any small issue is turned into a large issue by the horrible employees working in the back office! They can never seem to find our rental checks when we go in and are always asking us to supply them with a copy of it. Also when you go in to claim a package, they have told us multiple times it is not there, but it is. Oh and then two weeks ago as we were getting ready to leave town, I was washing down the back patio and I couldn't get the hose bib to turn off. So I had running water. It was early on a Saturday morning so I went to find a maintenance person. When we found one they told us that they had to get the leaves out of all of the pools first and they would get to it later in the day. We told them that we were leaving town and did not want to leave the apartment with water running! So after fighting with them, they sent a person over 30 minutes later. Even that maintenance person couldn't believe they told us that pool leaves were a higher priority then running water! Then my most recent poor customer service experience was today! I had a dispute with Patty, Julia, Jessica and Thomas over some paperwork. Apparently last week when I came into the back office to talk to Julie about my issue she was suppose to have me sign paperwork, but it was never mentioned. Then again when I returned to their office on Saturday morning to do what we agreed to on Thursday they again mentioned no paperwork. So I guess it was my job to tell them that they needed me to sign paperwork? Both times, it was my fault that they did not have me sign the paperwork? Then today after leaving the back office to go to the front office to talk with the Manager, "Thomas" (who mysteriously disappeared from the time I drove from the back office to the front office) no all of a sudden he is not returning today? Then Patty managed to follow me from the back office to the front office to walk in and tell me that she just got off the phone with Thomas and that he was not going to be returning today and that any of my requests had to be put in writing and turned into their legal department? I told her I would hang out a bit to see if Thomas returned. Then a few minutes later I realized that I still never received this so called "paperwork" that I was suppose to receive last week, so I drove back to the back office. I walked into Patty's office and she was not there. Jessica (with an attitude) told me that they were not going to give me any paperwork and that I would have to go to their attorney's for it. Then she asked me to leave and told me that she was going to call the cops if I didn't leave! (Because I was asking for paperwork that I was already suppose to be given?) I said that's fine you can call them, but I still need paperwork and your attorney's name and number. She only gave me the name but would not give me the number. Then finally Patty walked in and gave me the phone number. So,this complex was just sold and I can only hope that the new owners decide to switch to a different property management company! I have already placed a call into the actual new owner of the buildings as well as the corporate office of the current property management office to voice my concerns for their lack of skills. So now over a simple request that you would think they would have the competency to resolve onsite, I have both their attorney and my attorney involved. I would not recommend this property to my worst enemy! There are other complexes near by with better customer service!

The residence in question is [redacted] on the [redacted].

It is Saturday night, and there is no water available in Building F.

I moved in Wednesday, June 17, and the water in this building was off until approximately 7 pm. This evening's water shut-off was unannounced. Wednesday's shut-off was announced after the fact in an email to residents.

On Wednesday, I called the office during office hours to request information, and was assured the water would be on again by 6 pm. It didn't happen. At around 6:30, I called again, only to be able to leave a message whereupon I requested my rent be prorated for that day. I left my name, number and apartment number in my message. I received no return call.

Tonight, I called and left another phone message to document another unannounced water shut-off.

Again, I left my name, phone number and apartment number in the message.

To Whom It May Concern:

This letter is in response to Revdex.com complaint #[redacted] regarding a current resident of [redacted] Apartments located at [redacted]. The staff at [redacted] has attempted to complete any and all maintenance...

requests on numerous occasions; however, the resident has denied us entry to the apartment to complete the repairs. I offered to complete repairs to the fireplace on 7/2/14. The resident indicated she did not want repairs completed at that time and requested that we return on 7/11/14 at 2:30 p.m. The appointment was scheduled per her request, but was canceled by the resident on 7/11/14 at 1:40 p.m. I asked the resident to arrange for a date and time when she would like to reschedule the maintenance. We never received a response. 

 

[redacted] also offered to complete repairs to the leaking window. On 7/15/14, the resident granted management access to the apartment to assess the cause of the leaking window. At the time maintenance entered the apartment, there was no visible damage to any personal affects and the carpet and curtains were dry. I followed up with the resident the day we were notified of the leak to inform her of necessary exterior building repairs, which could not be performed in rainy weather. Due to the rainy weather forecast, I told the resident that repairs would not be completed until 7/17 or 7/18. The resident indicated this was unsatisfactory since her apartment and personal items were soaked with water. I informed her that the carpet was dry when our maintenance technician entered the apartment, but I would personally examine the carpet and schedule the necessary work, including a carpet extraction if it was indeed wet. I was denied access to assess the wet carpet or complete repairs. Exterior repairs were completed to fix the leaking window on 7/17 and I contacted the resident to determine when the maintenance staff could enter her apartment to complete any drywall repairs. I never received a response. 

 

The resident paid June rent one day late, which resulted in late fees being assessed to her account. However, [redacted] waived these late fees as a courtesy.

 

There were no hazardous fumes resulting from the sealing of the concrete balconies. [redacted] provided MSDS sheets of every chemical utilized indicating their non-toxic nature to our residents. [redacted] also offered to pay for up to two nights at a hotel for any resident bothered by the smell while the work was performed. The resident did not approach management with any concerns regarding this work. 

 

The resident did not inform [redacted] about her lack of hot water until 8/12/14 when she called the emergency maintenance line at approximately 9:30 p.m. The on-call maintenance technician responded and arrived at her apartment within an hour. He repeatedly knocked and identified himself, but no one answered. When he got a key to enter the apartment to attend to the emergency maintenance request, the privacy bolt was locked, indicating that someone was home and refusing him entry. He left without ever entering the apartment. Maintenance returned at 11:30 a.m. on 8/13/14 per the resident's request and performed the necessary repairs to the hot water.

 

All complaints regarding noise and smoke have been addressed with neighboring apartments. The resident has been unable to identify the exact source of these issues, so [redacted] is unable to move forward with legal action against any specific resident.

 

Given our prompt and appropriate response to all of the resident's complaints, [redacted] is unwilling to waive the lease-break fee. The resident can give a 30-day notice and pay the lease-break fee of $1101.00 if she prefers to terminate the lease contract before its end date.   

Thank you,

[redacted] | Business Manager

To Whom it May Concern:This response is in regards to Revdex.com complaint #[redacted] concerning a prospect at BRIO apartments located at [redacted].One of our staff members inadvertently rented this apartment to this consumer (individual) when,...

unfortunately, it had already been leased to someone else.  When we found out what happened, we offered this individual a $50.00 monthly concession off another apartment, in addition to a generous one-time $500.00 concession. She was unhappy with our proposed settlement as the other apartments available were about $200.00  more than the apartment she was originally interested in.To further accommodate this individual, we offered her a lower-priced apartment; however, she was uninterested because the unit was located on the ground floor.  At this time, BRIO and Alliance Residential Company have, in good faith, done everything possible to assist this individual. We cannot offer more than the two concessions stated above, and we cannot lower the price of a more expensive, enhanced unit as this would  negatively affect our business. Sincerely, [redacted] | Business ManagerBRIO | Alliance Residential Company

Please excuse the length of this complaint I spent the better part of a day off trying to figure out what to put in. I live in a complex that was taken over by the alliance corporation I had no say in and if I hadn't miss calculated how many months I have left on my previous lease so that I left myself and able to move at the end of it I would not be here now. I can promise you I will not be here at the end of this lease.

This is quite a large apartment complex what I figure to be probably over 200 apartments it comes with access to a pool and exercise room,a hot tub a decent playground for the children and if I remember correctly a couple outdoor barbecue grills similar to the ones you would find in a park. The grounds of the apartment are fairly well-maintained but then again they always have been. By all accounts the out of the complex looks fine.

When alliance to go over they make subtle changes to begin within and around the complex removing the smoking but cans and moving the trash cans into positions where they stated were to benefit the residence but in fact they just wanted to take the trash can away from the office. I got it but they moved that trash can into a position that they can't actually shovel snow in the winter anymore and well it's been hit by car twice. As I predicted.Simple changes that didn't seem to amount to much but I did start to get very very bad feeling. I never really had much contact with the previous management I tend to live quietly and I don't like to be bothered and I didn't really have too many problems getting things taken care of like maintenance issues because the original maintenance man was an older gentleman very experienced and extremely efficient. He and his second-in-command would take care of problem immediately even with the size of this apartment complex. I never waited more then I think 30 minutes from start to finish for problem to be taken care of with the exception of the water heater that was replaced and that's just because the basic steps take longer than a few hours. I noticed that shortly after they took over he was no longer walking around the apartment complex anymore and I never saw him, I should've taken that as a sign that I needed to get myself ready and moved out of here by the end of my lease but I didn't. It is a mistake I will regret for the next year.After thinking about the issues living in this complex I've come to two that should keep you far away from anything managed by alliance.

Rent, every month I get a bill in the mail from a company charge me $3.75 to tell me what my rent will be the next month. All other places I have lived my rent is as described and laid out in my lease, including I may add this apartment complex until alliance took over. Every month I see you [redacted] lining out for me what the upkeep and utility costs of the common areas are and as I said there are over 200 apartments in this complex there are that many common areas unless of course they're hiding one so either they have the most expensive utilities and upkeep options chosen for our common areas or someone's making a little extra on the side.

My latest bill that I got for my rat shows a charge listed only as previous other for $15. From speaking with others in the complex I know that this charge could not be from a previous months rent that I did not pay because if you are even so much as $.30 off your current amount due you will be threatens with being sent to their lawyers if it isn't taking care of within 10 days of the first of the month. Get these money orders here you have to use cashiers checks they prefer you pay it on their website online which they want to charge you at least $1.99 for, no I've never actually looked at any other rental properties website to find out if that's normal charge it could very well be but let's just say I will not pay to pay my rent anymore than I'm already paying to get my rent. I consider calling the office starting a two-week game voicemail phone tag realized that they would spend an extremely large amount of time trying to explain it with every excuse in the book I never really telling me what it was for and I would end up pain anyway because if I went past the 10th of the month I wouldn't be talking with their lawyers and the head it just didn't seem worth it so I can get it.

If that's not enough to keep you running in the opposite direction from a property manage by alliance let me let you in on what it's like to get maintenance done here.

I work at home I don't really complain or make trouble and I think it is just common courtesy that if someone has not once in over seven years been late with the rent when they make a request that you work around their work schedule for maintenance issues that unless there is actually no other choice such as in an emergency. Alliance took over and worrying about their residence convenience or requirements doesn't even seem to compute in their policy.

I had a electrical problem that started in a spare bedroom in hallway when I reported it, it was intermediate and at the time not extremely emergency related but needed to be taken care. Very nice young man came to the door said he was the head of maintenance and well I'm sure he's very capable of general handyman tasks there is no way he is ready for the responsibility of running a maintenance department for this large of a complex. When the original maintenance supervisor left they should've put his second in command in charge, he was also very efficient as well and very pleasant to work with. Instead they hire some young kid. I spend almost a month trying to get an electrical problem in my apartment fixed that ended up growing and taking out my kitchen my laundry "closet" my heater half of the bathroom and the hallway and bedroom that it started in.

The management never even apologize for the length of time that it took for them to fix the problem which eventually caused me to lose a day of pay and overtime hours that I worked because they needed to turn the power off to fix it. They chose a day that I was supposed to work over and all the ones I didn’t, and the whole process ended up taking exactly 20 minutes from beginning to end but I ended up having to lose the whole day because no one would give me a clear time of when they were going to turn off my power.

During the entire process the only thing that the management had to say to me was that I was welcome to move to a newly remodeled apartment after paying $250 and increasing my rent. I was never offered any kind of money off of my rent for the month that I pretty much lived in an apartment that in the middle of winter in Utah would be considered a violation of health code laws. In fact I only got a minimal apology for the situation after I called the office and by pure luck got a hold of the person I assume runs the office and told her that I was very unhappy with the whole process.

To be honest with you I should've figured this out when they first came in and I saw how quickly the previous head of maintenance left. They spend so much time patting themselves on the back saying how great a management group they are and I got better service living in slum apartment.

These are only a couple of the issues here there are far too many to list and I actually want to spend some on my day off enjoying it but if you're reading this please run as fast as you can and find any other apartment to live in because there is nothing beneficial about living in a complex that is managed by the Alliance group, I would not be so harsh if I hadn't seen that others are having the same problem I had considered that it was just this complex but after seeing what I saw here I have to say I was right save yourself and if you see the Alliance group on your lease be smart find someplace else to live.

Alliance took over our complex, [redacted] in Orem, Utah in the middle of us trying to sell our contract since we are now in Brazil for an intership. We had no issues until they came in. Stay away from this company, as their Revdex.com accreditation has even been revoked.
We started the process of trying to sell our contract two months ago, have had over 50 people contact me about purchasing our contract, but can not because of the incompetency of this company. Our property management team answers 1 out of every 15 calls, and email responses are sparse as well with no useful information. We are losing money daily because they will not work with us and multiple potential buyers cannot contact them. The only times that we are able to contact them, we are told blatant lies and conflicting information. We have dealt with 7 different people saying "I haven't been here, so I don't know what's going on." An example would be of when an employee told us they haven't been there before, and I reminded her that we had worked with her before as she realized we caught her lie.
We should have caught on to the red flags when we finally got a potential buyer into the office, and the management team later told us that they wanted to push them to a year contract because they were on Utah Government Housing and it would take "too long" to get them approved for what we are needing. They wanted to push them to one of their own new 1-year leases. Here we are over a month later with nothing. SO FRUSTERATING.

Good afternoon,

Please be advised that we are working with our team to compile our response and will submit as soon as possible.

Thank you,

Alliance Residential Company

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The statements of the manager are not true.  Her own staff spoke to me privately and stated how she isn't respectful and they couldn't believe how disrespectful she has been with other residents of the community.  [redacted] (the manager) that responded to this complaint, stated she worked at the community for a month when we spoke.  She never tried to research my compliant history.  If she actually researched the complaint history she will see that the issue dated months prior to her being hired.I have proof that maintenance has been called several times regarding the bird infestation of the property.  A maintenance man actually had to knock down a bird's nest and dispose of two of my outdoor chairs because my balcony was full of bird feces.  The manager had her mind set to direct negativity towards me from the beginning.  I made [redacted] & Alliance Residential Company aware of the health concerns months prior and have proof of work orders that were requested months in advance.  One of the new leasing agents also confirmed to the manager [redacted] that I had complained to her.  Therefore this wasn't a surprise to Sama.  Unfortunately, this is a case of neglect.  The manager [redacted] continues to deny any responsibility and doesn't care that maintenance was totally neglected while the company transitioned to a completely new management team.  Written notice of my issue was given to [redacted] months prior to communication with the manager Sama.  I retained proof of the notice that was submitted.  Due to the neglect of the property and harmful health conditions that [redacted]/Alliance Residential Company attempts to bully and force residents to reside within, I filed a complaint with the [redacted].  I have also spoke to an attorney regarding the liability of [redacted] & Alliance Residential Company.  I wish I would have read all the negative ratings from other residents that are posted online showing that this place is inhabitable and unsafe before moving to this property.  I have never resided in a community that doesn't maintain a sanitary and healthy environment.  This is a direct violation to the Tenant Rights noted with the [redacted].  I followed the procedures that were given to me by the [redacted] of giving notice.  I was told by the State of [redacted] that [redacted]/Alliance Residential Company would have to cleanup within a reasonable time period which was approximately one week after I submitted the written notice requesting cleanup.  I was patient and waited for weeks without maintenance.  I was told my legal options were to file a lawsuit or terminate my lease.  I terminated my lease due to the neglect.  My requests were never handled properly by [redacted] & Alliance Residential Company.

Regards,[redacted]

To Whom It May Concern:
 

font-family: arial, sans-serif;">This message is in reference to Revdex.com complaint # [redacted] regarding a former tenant at Serafina South Mountain. 
 
The former tenant (she) did owe a balance and stated she would file a claim with her insurance company to pay for the replacement carpet. She called multiple times inquiring as to which date she would receive the refund, and we informed her that the refund would not process until we first received the payment from her insurance company. Once the check arrived, we processed it along with her refund for the excess of what her insurance company paid. Please find attached the confirmation of the check cut for the former tenant in the amount of $90.75.
 
Marquise J[redacted] | Business Manager
Serafina at South Mountain | Alliance Residential Company

P (4[redacted] | F ([redacted]

October 3, 2014

To Whom It May Concern:

This letter is in response to Revdex.com complaint # [redacted] regarding a resident of [redacted].

The resident called the office on Friday, September 28 and...

we had a conversation about her issue. I asked that she put the information in an email and provided her with my work email address so that I could handle the matter myself. She emailed me Friday and I responded that same day and forwarded a copy of the email to my head of maintenance. I also called him to ensure her complaint would be quickly addressed.  However; it was a Friday and the maintenance team does not work on weekends. We only take care of emergency calls (such as heavy leaks, A/C not cooling, fires, etc.) and the resident’s problem did not fall under the emergency category.

On Monday, September 29, the resident came to the office and spoke with one of my leasing agents, as I was preoccupied. My leasing agent informed me that the resident was here and wished to see me. I greeted her right away and we proceeded to have a very unpleasant conversation. First, the resident requested that I walk with her to inspect the problem. My head of maintenance was in the office and as we were about to leave for the inspection, the resident changed her tone and said the issue had been going on for three months. I assured her that we were leaving at that moment to address the issue, but she stated that she wanted to move out and be released from the leasing contract. I responded that based on her story and the fact that I did not find any complaints in our records and that her problem was a simple fix, we could not release her from the contract. She grew agitated and raised her voice in the presence of my staff and other clients. I informed her that I did not appreciate her tone and upsetting words while I was trying my best to help, and returned to my office. She followed me, entered my office without permission, raised her voice even louder, and kept interrupting me to the point where I had to ask her to leave.

My staff and I attempted to address her complaint with the utmost attention and care; we were willing to remedy the situation in the fastest and most courteous way possible. Her actions and words in the office were, unfortunately, unacceptable.

I have records of our email correspondence. My staff witnessed the whole conversation and can add input if necessary.

It is my belief this resident simply wishes to break her lease because of personal issues (and of no fault of the company’s). At this time, if the resident wishes to break the lease, we must assess the standard fees associated with cancellation.  

Sincerely,

[redacted] | Sr. Business Manager | Alliance Residential Company[redacted]