Alliance Residential

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.In reference to complaint #[redacted] I have yet to receive the promised $125.00 reimbursement from Alliance Residential that was promised on Aug 6, 2015.  I just wanted to double check that they have mailed the check out to me. 

Regards,

Poor management skills, very sloppy customer service. This business doesn't allow residents to choose DISH network as their TV provider. They state in their lease that we can choose DISH but do not allow DISH Network to set up the equipment. I contacted DISH Network and FOUR MONTHS LATER, the Regional MANAGER, [redacted], complained. NO ONE in the apartment office said anything to me or requested that I remove the DISH Network equipment. NOW I have to pay $420 cancellation fee. This is the WORST Apartment Complex!

If I understood correctly, I'll be receiving an additional $125 refund, leaving the only deductions to be the water charges? If so, I will accept the resolution.

Regards,

To Whom it May Concern:This letter is in response to Revdex.com complaint #[redacted] regarding a consumer at Broadstone Memorial in Houston. Please advise the individual to contact the Business Manager directly at the location for the status of the refund. Her contact information is below:Rebecca Harrison | Business ManagerBroadstone Memorial875 N. Eldridge ParkwayHouston, TX 77079(p) 281-870-8558   (f) 281-870-1829BroadstoneMemorialApartments.com   [email protected]

To Whom It May Concern:This letter is in response to Revdex.com complaint #10787790 [redacted] a current resident at [redacted]. The concerns listed by this individual are surrounding a transfer from our apartment community to a separate community location. The conversation that occurred...

between [redacted], our Assistant Business Manager, and the individual unfortunately resulted in a misunderstanding on our associate’s part of the policy that pertains to this type of transfer. The fee listed does account for a transfer to another apartment within our same community, but not to another location. We are currently unable to honor a transfer to another community unless the lease cancellation policy is initiated by the current resident, as this agreement is still active. We sincerely regret that this misunderstanding resulted in a fee of $175 incurred on his part. Our office will be reaching out to him directly and crediting this fee to his account. We believe that this is a reasonable solution to all parties involved. Should further questions arise, please contact me directly at ###-###-####.Sincerely, [redacted]Business Manager[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted]:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Please Mail the $75.00 refund to:[redacted]

Regards,

I was notified today that the Business Manager and Regional Manager for [redacted] (the business in question) decided to let [redacted] out of her lease. Can you please update this change on our file?

 

Thank you,

 

[redacted] | Marketing Communications Coordinator

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The business's response does not reflect the fact that I was in good standing with the payment plan as it was set up. Under the payment plan, I paid the current rent in addition to a proportion of back rent every month by a certain date every month. I met this obligation every month. I knew that I would be assessed a late fee every month in addition to this amount until the balance was paid in full, and I paid this as well. Unfortunately, Broadstone's computerized records simply record these months as being paid late, not indicating that there was a payment plan in effect and that I was adhering to it. I also adhered to the payment plan for the lease termination fee after I moved out until I filed bankruptcy the year after.
Contrary to the business's response, Broadstone was notified of the bankruptcy at the time of filing, as were all creditors. Their failure to take proper notice of this, and their subsequent forwarding of the debt to collections and reporting of the debt on my credit reports did significant harm. It also demonstrates their inability to keep proper records.
Broadstone's response also fails to acknowledge that I was told explicitly at the outset  of my payment arrangements that I would not be reported anywhere for having fallen behind in my rent. Had I been told that abiding by a payment plan would cause me to have negative documentation of rental history thereafter, I might have considered leaving instead.
For these reasons, I continue to affirm that Broadstone's only ethical option in this situation is to clear my rental history with [redacted] understands that there was a payment plan in effect that is not reflected in the computerized records, and is prepared to adjust my rental history on that basis as soon as Broadstone acknowledges.  

Regards,[redacted]

To Whom it May Concern:The Business Manager at CitySpace Residences is working with the complainant directly to resolve this issue.Thank you,

[redacted]Marketing Communications CoordinatorAlliance Residential Company

In reviewing Mr. [name redacted]’s letter, please allow me to respond to his concerns. We do not require residents to pay a full month’s rent if they are moving in the middle of the month.  Our accounting system is unable to pro-rate the final month’s rent and will always reflect...

the full month of rent.  Residents that are moving out are told to come to the office to get their final month of pro-rated rent however, Mr. [name redacted] paid his full rent online without question.  His overpayment was not used to pay any of his outstanding charges. I am unsure as to why Mr. [name redacted] is disputing his cleaning and pet charges.  He was initially charged $310.00 total for carpet of $125.00, pet treatment of $110.00, and cleaning of $75.00.  The balance was for water billing for the period of 3/16/15 through 5/17/15 of $79.71.  The only item that has not been reversed are the carpet and water charges.  Mr. [name redacted]’s initial refund was $170.29.  After revisions, he was refunded an additional $185.00.  Although the amount of the carpet is actually over 143 square feet, I will agree refund the replacement cost of the carpet.  An updated Move Out Statement is attached.  This will leave the only deduction of $79.71 which covers the final water bills for his apartment. Please proceed with closing this complaint as resolved. Thank you. [redacted] | Marketing Communications CoordinatorAlliance Residential Company

I have reviewed the response made by the business in reference to complaint ID 10177839, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[redacted] did offer to look at the damage, but stated the manager was to enter my apartment at that exact time frame, when I was at work.  As there have been multiple issues with maintenance, I did not want them in my unit without my being present.  Ms. King also informed me they would not be responsible for any damages.  [redacted] informed me there was exterior work done to repair the damage to the windows, however I was home all day on vacation at the point they informed me there was a maintenance repairman at my unit, which there was not.  During that time frame, they did not offer any sort of fix, or provide me with another habitable unit, and told me to move my belongings to the other side of the room so they wouldn't continue to get wet.

Having had a maintenance person use a key to attempt unauthorized access while I was home alone, I no longer feel safe in my own unit, and therefore am now uncomfortable having him fix the fireplace and window while I am home alone, especially after his verbal aggression.  The police report is still pending.  

[redacted] has numerous fire code violations, and police incidents and break-ins that also contribute to the lack of safety, security and well-being.  [redacted] has yet to correct these issues, and fire code violations still remain, as per my discussion with the Fire Marshal.

[redacted] never once offered to allow me to stay anywhere else, nor did thye provide the MSDS reports for their use of epoxy toxins.  

I have given unit numbers responsible for nuisances on multiple occasions to both [redacted] staff and security, to which I was told there would be no action taken if staff didn't witness it.  As I cannot get staff to respond in a timely manner, or answer the phone, this cannot occur.  I have also provided pictures and made complaints regarding the repeated instances of fecal matter in the common mail room, and overflowing garbage cans, to which I have yet to receive a response on any instance but the first, which I have now forwarded to the health department.

[redacted] has failed to respond to the letter from my attorney on any of these instances.  

[redacted] has not provided either prompt or appropriate responses to any of these matters, and has grossly misrepresented themselves in all online, in-print, and in-person interactions.  

Regards,

This letter is in response to customer service complaint ID# [redacted] regarding a former resident of [redacted] community located at [redacted]...

[redacted]. The resident received a move-out statement from [redacted] with multiple discrepancies, including incorrect move-out dates and overcharges. As a result, the account was referred to a collections agency for further action. The initial statement had an incorrect lease-end date of July 18, 2014 instead of the correct lease-end date of Feb. 18, 2014. The resident was billed until March 9, 2014 instead of the correct move-out date of Feb. 28, 2014. The statement also had an incorrect pro-rated monthly rent of $1,765 instead of the monthly rate of $1,476, as communicated by the business manager [redacted] in an email to the resident. We acknowledge the initial move-out statement was incorrect. The necessary adjustments have been made and the account now reflects a balance of $449.85. We have discussed and agreed upon this amount with the resident. A copy of the revised move-out statement will be mailed to the resident’s address as provided to the Revdex.com. [redacted] will accept the check for this balance and immediately notify collections that the amount has been paid in full once the check is received.

 

Thank you.

 

 

[redacted] | Marketing Communications Coordinator

Alliance Residential Company

(p) [redacted] | (f) [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I received the check back in Dec. Once again Marquis took his sweet time answering you guys. Better late than never ! 

Regards,

In response to [redacted] complaint #[redacted] regarding a previous resident of [redacted]; the office has no record of the correspondences provided by the previous resident. Additionally, the previous resident did not provide [redacted] with a receipt showing the carpets had been professionally cleaned....

However, in an effort to resolve this matter quickly and in a manner that is satisfactory to the previous resident, [redacted] is willing to refund the $75.00 charged for carpet cleaning. We ask that the previous resident provide [redacted] with the address this refund should be sent to. Attached is a copy of the final move-out statement showing the carpet cleaning charge was $75.00, not $78.00 as stated in the original complaint.

As others have stated we too had an outrages final bill of $650 . No signed move in or move out checklist was ever done. Then the management held onto our final bill for 2 weeks after our move out then sent us a threatening collections letter demanding payment within 30 days of move out date and put a child's name on the letter. That left us only 10 days to come up with the final payment or it will be sent to collections immediately. We had a hole in a wall leading to an outside crawl space that when we demanded it's fixed we were told no and then treated with a $200 rent increase.
Every letter or email to should start with
Dear Slum lord.

Please be aware that at Aura Castle Hills in Lewisville TX, the PDF floor plans you can download and are given to look over do not have accurate dimensions based on the actual apartments. Please measure for your self the rooms. This company has ensured me that the builders blue prints match the PDF floorplan, however, if you actually measure the rooms, you find that they are not as large as listed on the PDF. I believe this is false advertising.

For example, on the PDF the room is shown as being 12 8 x 12 8, and when measured was only 12 4 x 11 8. I understand that there is a thickness to sheetrock and trim, however the PDF should reflect what you will be getting.

I will be voiding my lease at Aura before it becomes effective, and staying in my current apartment. Which, out of curiosity, I compared the PDF floor plan at my current apartment with the tape measure, and it matches completely. That is what makes me think Alliance and Aura are being very deceptive.

I lived in an alliance property from July 2012-June 2013. I moved out in June and they have turned over "rent" of $255 to collections for the month after my lease ended. I sent move out statements verifying this was false. Alliance sent it back stating it was a valid claim and now it is listed as dispute affecting my credit when it is completely false information. They are crooks and you should never live at one of their properties!!!!

This letter is in response to Revdex.com complaint # [redacted] regarding a former resident of Broadstone Estates in Albuquerque.My regional manager [redacted] and I have been working with this individual for more than a month now.  The former resident did reside at Broadstone Estates from...

September 2007 through November 2011.  During her residency, she unfortunately fell upon hard times and was unable to pay her June 2010 rent.  In an effort to cooperate with her situation, it was agreed upon that the she would make bi-weekly payments until the balance was paid in full.  Unfortunately, her account remained with a balance exceeding $100+ month after month and was never paid in full.  However, she was able to pay it down to $93.87 by 12/31/2010. In January 2011, she was unable to pay her rent on the first of the month.  A partial payment was made January 27 and a balance of $269.82 was left unpaid, thus causing another span of recurring balances. Her account remained delinquent throughout the rest of her residency.  In addition, the former resident was unable to fulfill her lease and moved out early and was assessed a termination fee.  Because she carried a balance of more than $100 each month, she was charged late fees not exceeding 10% of her monthly rent per her lease.  With an ongoing balance and then adding in the termination fees, this individual moved owing Broadstone Estates $2,957.05.  A payment arrangement was made in effort to be as cooperative as possible.  Unfortunately, this individual was unable to maintain the payment plan as agreed upon and her account was sent to collections. Broadstone Estates was not made aware of her bankruptcy until she contacted Broadstone Estates on January 20, 2015. We explained that we would need a copy of her Bankruptcy Notice to send to the collection company and have the claim removed.  She provided us the documentation on January 28. Upon receiving the documentation, Broadstone Estates immediately sent over the information to [redacted] requesting the claim be removed (see attached document).  Per her request, [redacted] was able to remove the claim as of February 3, 2015.  She was immediately notified of the update.  The former resident then requested to have her account history changed to reflect that she did not pay late. It was explained to her that this could not be done.  Several conversations occurred explaining that she was on a payment plan due to her monthly recurring balances which carried for more than 18 months. [redacted] is the third-party company that reports unpaid claims and rental history.  Broadstone Estates does not have the capabilities to report to the three main credit agencies and is not able to reverse a resident’s payment history.  Broadstone Estates has accommodated this individual’s request to the best of our ability, but to report that a payment history was paid in full and on time when it was not, is just not possible.  Attached is the email request and confirmation to and from [redacted] confirming that Broadstone Estates, in good faith, has done everything ethically possible to assist this former resident. Sincerely,[redacted] | Business ManagerBroadstone Estates | Alliance Residential

This residential management company can be described in one word; predatory. They will do anything they possibly can to charge fees and make accounts delinquent.
In terms of their accounting methods or basic customer service, again, predatory. They want every tenant to experience some issue so they can make more money. They require certified checks for everything, even if it's to correct their mistake. There are also a lot of "miscellaneous" and building wide charges on your account.
If you have a basic question or request of the management offices in their building, you will never get any help. They are incredibly over staffed, but they are only interested in helping people who are potential tenants. The turnover is unbelievable. Management and everyone else will plead ignorance to any issues or concerns.
They blatantly lie, and trick you when you move in to get you to sign off on extras and less favorable terms to you as a tenant.
If you confront any member of management you will never hear back.