AllianceOne Receivables Management Reviews (%countItem)
AllianceOne Receivables Management Rating
Address: 4850 E Street Rd Ste 300, Feasterville Trevose, Pennsylvania, United States, 19053-6643
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I *** do not recognize nor authorize debts in the $6,073, $612, $536, and $212 with Alliance One Rec Mgmt Sep. I deny this is my debt, if it is my debt I sent it is still a valid debt, if it is valid I deny the amount requested is the correct amount. Furthermore in accordance to the U.S. Code 15 Section 1692g I demand a hard copy of the original signature validation of dept. I demand that this error be removed off my credit report 30 days after receiving this letter.
June 18, 2020
To whom it may concern:
I am writing in response to the concerns initially expressed to your office by *** on June 10, 2020. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.
*** states in their complaint that the debts assigned to AllianceOne Receivables Management, Inc. are not recognized. The consumer requested validation of debt and that the items be removed from the credit report.
We have requested validation from our client Alameda Medical Center and placed the accounts in a dispute status. Validation of the debts will be mailed directly to the customer. We have also submitted a request to the credit bureaus to delete our trade lines. AllianceOne does not control how promptly the bureaus remove an item (or if in fact they remove it), but typically an item is deleted within 3 weeks.
We strive to provide a positive customer experience while resolving account concerns and we thank the consumer. for bringing this to our attention. If I can be of further assistance, please let me know. I can be reached at *** extension ***.
Sincerely,
Jennifer U.
- Compliance Officer
Alliance One has known about an overpayment that I made since Jan 2020 and each month they say yes it’s going out at the end of February, March, April, May.
I have spoken with supervisors and customer service several times and each time I get a different answer. I have been yelled and hung up on.
All I need is my Overpayment of $198.21 refunded me.
Thank you
June 12, 2020
Dear ***,
I am writing in response to concerns expressed to your office by *** on June 9, 2020. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.
*** states in the complaint that she overpaid the *** Superior Court account in January 2020 and has not received a refund.
***’s *** Superior Court account ***, was referred to AllianceOne on September 11, 2008. The final payment posted to the account on February 3, 2020. The overpayment was forwarded to our client for their review and mailing. The refund check was mailed timely by our client however, was missing the unit number and was mailed. On June 4, 2020, we contacted our client to confirm that they have the correct full address, including unit number and the refund check was re-issued on June 8, 2020.
We strive to provide a positive customer experience and we thank you for bringing your concerns to our attention. Please let me know if I can be of further assistance. I can be contacted at direct phone number.
Very Respectfully, Jennifer U.
Compliance Officer
I called to make a payment and instead of being able to make a payment, the women that were supposed to help me would not quit making rude comments about the amount I was paying. I could not get her to stop, she continued to talk over me. I couldn't get a word in. I explained that I could not afford a higher payment and she just continued to make comments to try and get me to react. I asked her what I could do to make her treat me better. I asked how much could I pay for her to see that I am trying. She would not give me a solution instead she just continued to throw the amount that I owed in my face. I finally just ended the call because I couldn't get her to stop. I actually had to call back to make my payment.
The thing that is the worst is the last time that something similar happened about a month ago she actually put a garnishment on my bank account. Now I am wondering how she will retaliate against me this time. This woman has to be a supervisor and has most likely done this to several people. I don't know how she had been able to garnish my bank account because I had been making payments and had not missed any.
Also when I called back to make my payment (the second time I called) the woman I spoke basically saying as long as I continue to make a payment that it would be fine and if I wanted to pay more it would be ok too. It was from one extreme to another. Like I said before the last time a situation like this happened they garnished my bank account. I'm worried that something is going to happen with my bank account even though I am making payments.
My complaints regards a 2016 Vehicle tag that was turned in to the office 3/21/2017. I received a official notice of a Traffic Citation for *** Traffic Court to appear October 09, 2019. I sent a certified mail showing my letter from the tag office of the date the tag was returned and the *** Traffic court have AllianceOne Receivable management company billing me for $381.06.
Regarding the bill above, Please cease and desist from billing me. I never had any account with your company. This is final and illegal to bill me for a tag that was returned 3/20/2017. the vehicle does not belong to me in the picture and is not registered in my name.
Please refrain from any communication hence forth.
Sincerely
April 7, 2020 Dear ***, I am writing in response to concerns expressed to your office by *** on March 30, 2020. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc. *** states in the complaint that she paid The *** Traffic Court on March 21, 2017 and requests that the bill be cleared and removed from her credit report. ***’ *** County Florida account ***, Case #*** was referred to AllianceOne on March 10, 2020 for $381.06. *** states in the complaint that a certified mailing was sent with her letter from the tag office reflecting that the tag was returned. AllianceOne has received no correspondence from or contact with the consumer. This consumer has also requested that this be removed from her credit report but AllianceOne has not reported this account to any credit reporting agencies. We have placed the account on hold and reached out to the Court for additional information. If the consumer will provide the copy of the tag return from 2017 directly to AllianceOne or through your office, we can investigate further. We strive to provide a positive customer experience and we thank you for bringing your concerns to our attention. Please let me know if I can be of further assistance. I can be contacted at direct phone number. Very Respectfully, Jennifer UCompliance Officer
April 13, 2020
Dear ***,
I am writing in response to the response rejection expressed to your office by *** on April 7, 2020. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.
Thank you for providing the additional information from ***. Based on the additional information provided, we will cease communication per the consumer’s request and supporting documents will be forwarded to our client for handling. The consumer may call our office for an update if she chooses.
We strive to provide a positive customer experience and we thank you for bringing your concerns to our attention. Please let me know if I can be of further assistance. I can be contacted at direct phone number.
Very Respectfully, Jennifer U.
Compliance Officer
I am being harassed by Alliance one collection agency for a ticket that was resolved in 2014. This is the link to the *** county website that shows the issued is resolved. https://***clerk.com/Cases/Search
I am sick and tired of them calling and harassing me. If there was an issue with any matter we would have received notice and the drivers license and car registration would have been suspended. That has not been the case.
March 10,
2020
Dear ***,I am writing
in response to concerns expressed to your office by *** on February
27, 2020. I appreciate the opportunity
to respond on behalf of AllianceOne Receivables Management, Inc.*** states in the complaint that he is being harassed to pay a ticket
that was paid previously. ***’s *** County Florida account
***, Case #*** which is in the business name, ***. This account was referred to AllianceOne on December 13, 2019
for $356.25. *** provided in his complaint, a link to the
*** County website that reflects a paid account. That account is not the same account assigned
to our office; it is for Case #***. We have ceased the account and will not
contact the consumer regarding this matter except at his request. A copy of the
docket for the balance due can be provided at ***s request. We strive to
provide a positive customer experience and we thank you for bringing your
concerns to our attention. Please let me know if I can be of further
assistance. I can be contacted at direct phone number.Very
Respectfully,Jennifer
U*** Compliance
Officer
A payment was made to Alliance One Inc. collection agency in the amount of $2,245.00 to pay off a fine with the ***. (***). The payment was made 11/18/19. Alliance One stated that they would sent a receipt in the mail. I asked for a receipt to be sent to my email address; they stated that they don’t do that. To this date, the *** have not cleared the fine. When I called Alliance One, they stated that they have no record of such payment. I gave them the Name, date and Citation number of the fine; They have no record, no receipt of my payment. I have read other reviews of this company and they all are bad. We are at their mercy, because they kept the money and have not contacted the ***.
December 23, 2019
Dear ***,
I am writing in response to concerns expressed to your office by *** on December 17, 2019. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc. *** states in her complaint that payment was made on November 18, 2019 and our client, ***, has not cleared her son’s fines.
Unfortunately the accounts in our office are for ***, we cannot speak to *** about the account without the consumer’s permission. *** should contact AllianceOne Receivables Management, Inc. or the courts directly with any questions or concerns.
We strive to provide a positive customer experience and we thank you for bringing your concerns to our attention. Please let me know if I can be of further assistance. I can be contacted at direct phone number.
Very Respectfully,
Jennifer U.
Compliance Officer
I do not owe anything on tolls my transponder was registered and payments were made on the accounts this is a company error and failure of their product the transponder registering correctly, credit being put on account and changes told to be made in office not made. I am a driver for a major company and respect the roads and its rules. Account number.....*** $y648.00 I'm told unsure if correct but know I owe zero and Account number ….*** $388.00 these are packed with $90.00 or more of fees on small balances of $8-$15. The company has failed to provide me with bills I have not received anything on this issue and did not know anything was wrong, owed etc...It seems as if they are confusing me with others these charges do not all belong to me until they provide me full information on all I'm left in a quandary.
November 22, 2019
Dear ***,
I am writing in response to concerns expressed to your office by *** on November 13, 2019. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.
*** states in the complaint that he is disputing the balance of the account. ***’s ***/*** accounts *** and *** were referred to AllianceOne on July 9, 2015 for $388.00 and April 16, 2019 for $260.00. Upon receipt of ***’s complaint, a detailed breakdown of the charges was mailed on November 14, 2019. Upon receipt of the letter, if *** is still disputing the balance or needs more information, please have him reach back out to us.
We strive to provide a positive customer experience and we thank you for bringing your concerns to our attention. Please let me know if I can be of further assistance. I can be contacted at direct phone number.
Very Respectfully, Jennifer U.
Compliance Officer
On 10-11-2019 I paid off a collection from *** in the amount of $511.00. At that time I was told that the collection bureaus would be notified within the next few days. I checked and this still hasn't been reported. I called back to Alliance One as was told that there is another charge of $49.00 on the account. I called *** and they said there is no other charge and that Medi-cal took care of it. I suffer from depression and anxiety and this is really triggering it.
November 20, 2019
Dear ***,
I am writing in response to concerns expressed to your office by *** on November 6, 2019. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.
*** states in the complaint that she would like her credit report updated. ***’s *** account *** was referred to AllianceOne on September 18, 2018 for $511.00. Payment in full was received on October 10, 2019. AllianceOne notified the credit reporting agencies on November 6, 2019 that the account was paid in full. *** was advised by our representatives, that it can take 4 to 6 weeks for the updates to be made to the credit report. *** was provided with a receipt so she could have record that her account was paid in full with our office.
We strive to provide a positive customer experience and we thank you for bringing your concerns to our attention. Please let me know if I can be of further assistance. I can be contacted at direct phone number.
Very Respectfully,
Jennifer U.
Compliance Officer
Alliance one mailed me a notice of wage garnishment yesterday 10/24/19 for a criminal court matter from 2013. I was given absolutely no notice of garnishment prior to receiving garnishment notice. I have received no correspondence at all from Alliance One since 2014. They falsely claim to have mailed me correspondence, but cannot provide any proof they have sent correspondence to me. I am adamant that I check and open every single piece of mail which is sent to me. They are liars and scammers who purposely don't send correspondence so they can charge ridiculous fees.
Furthermore the garnishment claim is $700.00 which is almost double the original debt of $320.00. They have charged me accrued interest which is illegal on criminal court matters.
This is a very shady company which uses malpractice to incur fees. This debt was never even placed on my credit report! I didn't even know it existed until I got a garnishment notice.
November 8, 2019
I am an attorney for AllianceOne Receivables Management, Inc. (ARMI). I write in response to the concerns expressed recently to your office by ***. I appreciate the opportunity to respond on behalf of ARMI. On May 7, 2013, *** Municipal Court (Municipal Court) entered a judgment, arising out of criminal citation no. ***, against ***. On October 22, 2013, the Municipal Court selected the judgment for collection. Thereafter, ***, working with the Municipal Court's agent, Signal Management Services (Signal), a division of ARMI, began making payments in order to satisfy the judgment, including Signal's fees, before the judgment moved into full collection status. Upon default in these payments, the judgment moved into full collection status, and the additional statutory court costs, assessed and added by the Municipal Court under RCW 3.02.045, were included in the unpaid judgment balance. ARMI filed the Municipal Court judgment in *** County District Court South Division Burien cause no. ***, under RCW 3.66.020, and subsequently commenced a garnishment proceeding therein against ***. Regarding the several allegations raised by *** in his complaint, ARMI provides the enclosed copies of relevant documentation, and responds as follows: 1. the garnishment proceeding here was commenced in a timely manner, within the 10 year statute of limitation, under RCW 4.16.020; and,
2. ARMI provided proper notice of the garnishment proceeding here, under RCW 6.27, et seq.; and,
3. although the Washington State statutes governing garnishment proceedings do not require a judgment creditor to notify a judgment debtor prior to the commencement of a garnishment proceeding, here ARMI's records do indicate that ARMI mailed letters to *** on August 13, 2019, and on September 26, 2019; and,
4. the criminal judgment in this case stopped accruing interest as of June 6, 2018, under RCW 3.50.100(4)(b); and, 5. ARMI is attempting to collect the amounts indicated on the enclosed spreadsheet.
ARMI rejects each of ***' various allegations regarding malpractice and lies and scams and ridiculous fees. ARMI is not reporting, and does not intend to report, this criminal judgment to any credit reporting agencies. The criminal judgment was imposed by the Municipal Court and ARMI has no authority to reverse the Municipal Court's decision. ARMI understands that difficult situations may arise for any person in dealing with the issues which accompany a garnishment proceeding. Nevertheless, because a garnishment proceeding is in derogation of the common law, the requirements which the law imposes on all parties involved must be strictly construed and applied. ARMI has an obligation to act under the law as the statutory referee of the underlying creditor, and did so here.
Because ARMI's garnishment proceeding here appears to have been accurate, and authorized under RCW 6.27, et seq., and because ARMI's actions in this matter were not improper, ARMI will not agree to discontinue the garnishment proceeding in this matter. Should a balance still remain owing after the current garnishment proceeding, ARMI would certainly discuss possible options for *** to consider in order to satisfy any such remaining balance, if *** wishes to do so.
Please feel free to call me if you should have any questions.
Very truly yours, K.C. H.
Attorney at Law
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Regards,
***
I am absolutely unsatisfied with your response. You claim to have mailed me notice of intent to garnish, that is a flat out lie And you cannot and have not provided proof that you mailed me notice. I carefully open and read every piece of mail that is delivered to me. You did not send me any notice of intent to garnish. That is the scam I am accusing you of. You purposely don’t notify consumers of intent to garnish and then you garnish double of what the original bill was. I will refer you to your companies negative *** reviews. I hope you read them - your own employees and numerous consumers accuse you of the same scam that I am accusing you of. I will explain this to you very simply, if you would have correctly notified me that I could have payed my 320.00 bill or you were going to garnish 720.00 guess what??? I would have payed the correct billing amount of 320.00. Disc that make sense to you? Pay the correct bill of 320.00 or get 720.00 garnished?? It’s not rocket science, I would have payed the 320.00 to avoid 720.00 getting unfairly garnished. But you didn’t notify me, and you stole 720.00 from me. Your company has so many negative *** reviews because you company is a scam and uses unfair business practices. That’s why I went through the trouble to contact the Revdex.com. Because you are liars and you shouldn’t be in business. Shame on you.
November 22, 2019
I am an attorney for AllianceOne Receivables Management, Inc. (ARMI). I write in response to the additional concerns expressed recently to your office by ***. I appreciate the opportunity to respond on behalf of ARMI.
ARMI is aware that *** is unsatisfied with ARMI's previous response, however ***' most recent communication specifies no facts, and no figures, sufficient to support any of the allegations *** has made to the Revdex.com regarding this matter. More specifically, ARMI requests that the Revdex.com take notice of the following in reviewing this matter:
(1) *** has specified no statute which requires a judgment creditor to notify a judgment debtor prior to the time of the commencement of a garnishment proceeding, because the Washington State statutes governing garnishment proceedings do not require a judgment creditor to notify a judgment debtor prior to the commencement of a garnishment proceeding; and,
(2) the law does require a judgment creditor to notify a judgment debtor at the time of the commencement of a garnishment proceeding, and ARMI provided proper notice of the garnishment proceeding here, under RCW 6.27, et seq.; and,
(3) here, ARMI's business records do indicate that ARMI mailed letters to *** on August 13, 2019, and on September 26, 2019, but it is important to note that pre garnishment letters are not required by the garnishment law in Washington State, and that ARMI would not have been in violation of the law with respect to that issue even if no pre-garnishment letters had been sent to ***; and,
(4) in its previous response, ARMI provided a spreadsheet which set forth the specific amounts that ARMI is attempting to collect, each of which amounts is calculated and included under the respective laws mentioned in ARMI's previous response; although *** expresses his concern that the balance on the original judgment has increased over time, and under the garnishment proceeding, *** fails to specify any amount that *** believes was incorrectly calculated, and *** fails to specify any particular amount that *** believes was incorrectly included in the current balance. In reviewing this matter, ARMI has found no such incorrect calculation, and ARMI has found no such incorrectly included amount.
ARMI rejects each of *** various allegations regarding lies and scams and unfair garnishment and unfair business practices.
*** Municipal Court entered a judgment against ***, arising out of ***' violation of the law.
ARMI commenced a garnishment proceeding after ***' default in voluntary payments. ARMI has an obligation, both statutory and contractual, to act under the law as the statutory referee of a creditor court's referral for collection, and did so here.
As I indicated previously, because ARMI's garnishment proceeding here appears to have been accurate, and authorized under RCW 6.27, et seq., and because ARMI's actions in this matter were not improper, ARMI will not agree to discontinue the garnishment proceeding in this matter. Should a balance still remain owing after the current garnishment proceeding, ARMI would certainly discuss possible options for *** to consider in order to satisfy any such remaining balance, if *** wishes to do so.
Please feel free to call me if you should have any questions.
Very truly yours,
K.C. H.
Attorney at Law
I did not authorize this company to run my credit report. There is a hard inquiry on my credit report from this company.
June 20, 2019
Dear ***,
I am writing in response to the response rejection expressed to your office by *** on July 15, 2019. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.
*** states in her complaint that she saw a hard inquiry on her credit report from AllianceOne Receivables Management, Inc.
We have been unable to locate a matter for *** in our office with the information that was provided. In order to assist *** further, we request additional information such as her social security number and/or date of birth. A copy of her credit report that shows the inquiry may also help us to locate a matter in our offices.
We strive to provide a positive customer experience while resolving account issues and we thank you for bringing their issues to our attention. Please let me know if I can be of further assistance. I can be contacted at .
Very Respectfully,
Mercedes H,
Compliance Officer
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
This issue has not been resolved, they are seeking more information from me per the email that I received from them. My social security number which they are requesting is ***- and my date of birth is ***.
Regards
June 20, 2019
Dear ***,
I am writing in response to the response rejection expressed to your office by *** on July 15, 2019. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.
*** states in her complaint that she saw a hard inquiry on her credit report from AllianceOne Receivables Management, Inc.
*** referred account #*** to AllianceOne on May 5, 2017 with a balance of $572.80 and was returned to *** on November 6, 2017. AllianceOne did not pull ***’s credit report and is therefore unable to remove anything that may be showing on her credit report.
We strive to provide a positive customer experience while resolving account issues and we thank you for bringing their issues to our attention. Please let me know if I can be of further assistance. I can be contacted at .
Very Respectfully,
Mercedes H.
Compliance Officer
End of February 2019 - early March 2019, I attempted to set up a payment plan with AllianceOne for a past due account. I spoke to a person on the phone, but asked them to send me a letter so I had documentation of exactly how much I owed. On March 5, I paid $173 to begin the payment plan. I was under the impression that the $75 monthly amount would be automatically deducted, but now I'm being told they never do that. I admit it is possible I misunderstood something about the way that worked. Dated March 6 (so, the day AFTER I paid to begin the payment plan, and it was received March 11) I received a letter that had "Total Balance Due" listed as $1311.16 with a tear-away "Payment Amount" listed as $75. Mistakenly (apparently) thinking it would be automatically deducted, I left it alone. Dated April 10 (received April 16) I received a letter stating that my account was in now in default and AGAIN saying "Total Balance Due" was $1311.16. On April 16 (received by my bank just after midnight into April 17th) I paid the #1311.16 that was stated as past due. Today (June 17, TWO FULL MONTHS LATER) I received a letter dated June 10 that said I still owed $253.96. When I called to speak to them, I ended up talking to three different people, one of which claimed he was a supervisor. ALL of them said that the $1311.16 was not accurate, and it was my fault for not calling them to get the "updated total". They essentially said "Well, that's interest and fees you owe, so we're going to continue to try to collect it." I do not understand how "TOTAL Balance Due" is not the actual balance and there was extra "interest and fees" that were not included in the "TOTAL balance".
May 21, 2019
Dear ***
I am writing in response to the complaint expressed to your office by *** on July 1, 2019. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.
*** states in his complaint that after he paid the balance in full he received another letter from AllianceOne stating that he had a remaining balance.
*** County District Court referred account #*** to AllianceOne on July 22, 2014. On April 16, 2019 we received payment from in the amount of $1311.16. Upon receiving ***’s complaint we reviewed the account and determined that there was an error with how his payment was applied to his account that made it appear as though he has a remaining balance. We have since corrected this issue and ***’s account is paid in full. We strive to provide a positive customer experience while resolving account issues and we thank you for bringing their issues to our attention. Please let me know if I can be of further assistance. I can be contacted at .
Very Respectfully, Mercedes H
Compliance Officer
This has been by far the worst experience I have had in a long, long time. After finding out I had an outstanding ticket, I contacted AllianceOne to get them my payment. I discussed the necessity to be certain that it was received in time for me not to have any issues with the renewal of my license, or the unfortunate date of suspension. After a lengthy discussion with the young lady over the phone, I was reassured that as long as I set up my planned payments through a bank account withdrawal, that everything would be fine. But this was far from the case. I made my payments on time as directed, only to find out a different story from each person that answered the phone. Almost 2 weeks after my last payment was made, neither the court or the DMV was notified, and my license has now been suspended. Then there is Jude - the #1 most rude person I have dealt with in a long time. Not only did he repeatedly cut me off when I tried to explain my situation, but he also hung up on me. Not just once, but multiple times. When I requested to speak to a manager, he left me on hold for 15 min+. I called back, and was sent directly to a mailbox that was full. Due to this company's complete inability to have a clear way to communicate to their clients the correct way to proceed to make certain that you are not going to be in any outstanding positions with the court or the dmv, I now have a suspended license. I have spent over 10hrs in one week at the DMV, spent over 3 hours of phone time with multiple representatives from AllianceOne, with each employee telling me a different story including a manager promising that everything would be settled pryor to end of week, and will now need still need to be in contact with the court, the DMV and AllianceOne next week to find a solution to the matter. There are not enough words for me to describe how disappointed I am in the "service" they provide, and will do everything in my power to bring to light how it is that they handled this situation.
On 4/26/19 I called AllianceOne and let the rep know that I didn't have an account number, but I needed to pay money owed to the DMV in *** because I couldn't renew my tabs until that was paid. The rep who was extremely rude the entire time--talking to me like I was stupid, cutting me off, and talking over me, read off a couple different cities that I owed money to, but never said what the balances were for. The rep said *** as one of them and I said "yes, ***. The DMV I owe the money to is in ***" and I proceeded to make the payment for that account. I then waited 2 weeks and reached out to the DMV to see why I was still unable to renew my tabs. The DMV had no record of the payment. I reached back out to AllianceOne on 5/09 and was told the payment applied to a different account and that they would have the money moved to the account I was trying to pay when I called on 4/26. I was told it could take 48 hours for the DMV to see it. I waited 5 days and still the DMV had no record of the payment. I called AllianceOne back on 5/14 & 5/15 . I ended up speaking with supervisor Todd Aikman who said he listened to the call from 4/26 and said that they applied the payment to the account I requested and that the payment would not be moved. While talking to Todd about the details of what I said during the call, Todd continuously refused to acknowledge that I said the *** DMV and even proceeded to tell me that I didn't say that. Todd told me the payment I made went to a red light camera ticket from *** as I requested. Todd went back and forth with me standing his ground that I didn't say anything about the *** DMV and refused to answer my questions--If they can see what the balance is for, why didn't the rep say it was for a red light ticket? If the rep can see I owe to the DMV and a *** camera ticket, why didn't the rep apply the money to the *** DMV account that I clearly stated on 4/26, I was calling to pay. Why is a red light ticket just now coming up? Because I said "***", you can scam me?
May 22, 2019
Dear ***,
I am writing in response to the complaint expressed to your office by *** on May 16, 2019. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.
*** states in her complaint that we are refusing to move her payment from one account to another.
Upon receiving ***’s complaint we reviewed the calls that took place. On April 26, 2019 *** called our office to make a payment, our representative provided all of the client names and balances currently outstanding with our office, and *** informed us that she wanted to resolve the *** Municipal Court matter. We have confirmed that is where the payment has been applied.
*** later requested that we move the payment to her balance owed to the Department of Licensing. However, the funds were already released to *** Municipal Court and the Judgment deemed as satisfied.
*** had asked to speak with a manager and has left voicemails asking for a call back. Our manager Carrie S has returned these calls but has been unable to reach her. *** may call Carrie directly at .
We strive to provide a positive customer experience while resolving account issues and we thank you for bringing their issues to our attention. Please let me know if I can be of further assistance. I can be contacted at .
Very Respectfully, Mercedes H
Compliance Officer
June 24, 2019
Dear ***,
I am writing in response to the response rejection expressed to your office by *** on June 18, 2019. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.
When *** called our offices on April 26, 2019, there was no hesitation when she stated she wanted to Pay *** Municipal Court account # ***.
We are unable to move this already processed payment on account # *** to account #***, which is owed to The Department of Licensing.
Moreover, our manager Carrie S has attempted to call *** back and has left voicemails. We suggest *** check with her service provided to ensure that our calls are not being restricted on her end.
We strive to provide a positive customer experience while resolving account issues and we thank you for bringing their issues to our attention. Please let me know if I can be of further assistance. I can be contacted at .
Very Respectfully, Mercedes H
Compliance Officer
Complaint: ***
I am rejecting this response because:
What AllianceOne is avoiding and refusing to disclose to the Revdex.com is that I started off my call by explaining I owed money to the *** DMV and that I didn't have my account number. What AllianceOne is also avoiding and refusing to disclose is that when I said "yes, ***" and jumped on it as described in their response, is that I also said "the DMV is in ***". My entire call, I was talking about how I owed money to the DMV in ***. AllianceOne has NEVER reached out to me regarding money owed for a red light ticket in *** so I had no idea I owed money to them for a red light ticket.What AllianceOne is also avoiding and failing to disclose to the Revdex.com is that--during my entire call, it was never disclosed to me that the account was for a red light ticket, knowing the rep could clearly see what the account was for. How am I supposed to know that the *** DMV didn't go through the *** municipal court when I failed to pay them? AllianceOne scammed me by withholding the details of the account I was paying and purposely applied payment to a different account. I explained to the rep that I could not renew my tabs until I paid the money I owed to the *** DMV. I did not find out I was paying for a red light ticket until this escalated to a supervisor weeks later.As I previously stated--I have already filed a lawsuit against AllianceOne and served notice to their registered agent in Chester County. A mediation hearing is scheduled in November. Hopefully AllianOne will do the right thing and move the money to the account they know I called to pay. If not, I will be requesting the call recording or a transcript of the call through the courts. AllianceOne will not be able to avoid these important details to the judge like they are a avoiding to the Revdex.com!
Regards
I spoke to a representative today about a bill I received for a balance I had paid the creditor already. I told rep I have all the proofs of payment and she said I have to mail paperwork to them to file a dispute. Why I have to go through the hassle of going to usps for their error I rather fax or email or they can call the creditor themselves. The company have emails on the web for sales but not for disputes? Hoping the consumers would not go through all the hassle so they can illegally charge them.
Re: *** ID #: ***
Dear Ms. O,
I am writing in response to the complaint expressed to your office by *** on May 14, 2019. I appreciate the opportunity to respond on behalf of ***
*** states in her complaint that she paid he original creditor prior to the matter being placed in collections. The *** placed account *** with *** for collections on April 23, 2019 with a balance of $65. On April 28, 2019 her payment that was made to our client directly was applied to the account and the remaining fee of $50 was waived on May 10, 2019.
We strive to provide a positive customer experience while resolving account issues and we thank you for bringing their issues to our attention. Please let me know if I can be of further assistance. I can be contacted at ***
Very Respectfully,
Mercedes H
Compliance Officer
I tried paying my account to close it and the operator told me my card would not go through for the total amount. She then charged a portion of it, that went through. But then tried the second portion and told me it did not go through. However on my bank statement it showed it did. It has now been a week, I have sent the bank statement in that they requested to prove I paid and they are still not crediting my account. Now they were calling my phone daily to harass me and now that I am disputing this they are not calling me at all. Trying to get a supervisor to help in impossible. I simply want to close my account, not disputing the amount or anything. They are quick to take your money but if they make a mistake are not helpful at all. I work full time, school full time and have a kid, I do not have extra time to be dealing with something that is not my fault and I am simply trying to make a debt right. This company has horrible customer service and very limited access to try and resolve issues
May 10, 2019
Dear ***,
I am writing in response to the concerns expressed to your office by *** on May 3, 2019. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc. *** states in her complaint that she paid off both accounts in our office but that only one transaction was showing on our end.
*** County Florida referred two accounts to AllianceOne in ***’s name; account #*** was referred on December 10, 2018 with a balance of $477.44 and account #*** was referred on February 22, 2019 with a balance of $392.38.
On April 22, 2019 *** made a payment of $490.00 which paid off her balance on account #*** and the remaining $12.56 towards her balance on account #***. On April 23, 2019 *** attempted to pay the remaining balance, however it was showing unsuccessful on our end. After further review we can confirm that payment did go through and the payment has been applied to pay off the remaining balance.
Because *** called in again to pay the remaining balance on April 29, 2019, we have credited her card with one of the payments for $379.82.
We strive to provide a positive customer experience while resolving account issues and we thank you for bringing their issues to our attention. Please let me know if I can be of further assistance. I can be contacted at .
Very Respectfully,
Mercedes H.
Compliance Officer
placed me in collections after I paid them and Alliance One I faxed and mailed everything to them a year ago and no response. I have called various times and no one has any details so they can help me. I really want this resolved I paid the amount reduced. They charged me unfairly as a truck and at the time I had a 2016 ***. As per the customer service I followed instructions and they forgave me twice. Then after paying and numerous calls I was told not to worry everything will be taken care of. I have to wait two months as per Alliance One and I’m still waiting. I also recorded them so you can hear last conversation. This is ridiculous on how they cannot help costumesrs that pid and placed in collections incorrectly. Please help me. I have bank statements copies of everything and recording. Thank you for your time.
April 26, 2019
Dear ***,
I am writing in response to the concerns expressed to your office by *** on April 19, 2019. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc. *** states in her complaint that she had already paid the matters that were placed in our office and that she shouldn’t have an account.
*** referred account #*** to AllianceOne for collections on April 18, 2018, the total balance was $736.00. Upon receiving ***’s complaint we reached out to our client.
Our client has informed us that they will be reapplying ***’s payments to the tolls and waiving the remaining balance as *** had been overcharged. Once our client updates the payments, the matter will be closed out of our office.
We strive to provide a positive customer experience while resolving account issues and we thank you for bringing their issues to our attention. Please let me know if I can be of further assistance. I can be contacted at ***.
Very Respectfully, Mercedes H.
Compliance Officer
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
I also mailed out a check and paid the tolls why do I have to pay again tolls what I paid already. Why are they reapplying I paid. I can forward the bank statements. I paid. Back in 2018. Would you like to see the copies?*** cashed my checks please help me. Why do I have to repay what’s already paid for?
Complaint: ***
I am rejecting this response because:
From: *** <***@***.net>Date: Wed, May 1, 2019 at 6:08 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com
Regards
June 20, 2019
Dear ***,
I am writing in response to the response rejection expressed to your office by *** on June 18, 2019. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.
*** asks in her response rejection why she is having to pay the matter again when she already mailed a check to The Port Authority of New York and New Jersey.
We apologize if our original response was unclear, *** does not owe any balance on account #***. After receiving ***’s original complaint we reached out to our client. The Port Authority of New York and New Jersey confirmed that they received ***’s payment and subsequently removed the account from our office.
We strive to provide a positive customer experience while resolving account issues and we thank you for bringing their issues to our attention. Please let me know if I can be of further assistance. I can be contacted at ***.
Very Respectfully,
Mercedes H.
Compliance Officer
Alliance One, which I have no business with. And I have no Debt. Has called my work phone and immediately hung up with out a word. Except once they said Hello then hung up. on the following dates
3/11/2019
3/08/2019
3/01/2019
2/8/2019
2/4/2019
2/1/2019
1/30/2019
1/23/2019
Since this seemed like it was never going to stop I called their company. Asked what the deal was and they were looking for someone else. They COULD NOT explain why they kept hanging up instead of resolving this on the first call instead of interrupting my business 8 times. And who knows how many more if I had not called into their place. This type of outbound calling, calling but then hanging up, should not be allowed!!!!!!!!!
April 22, 2019
Dear ***
I am writing in response to the concerns expressed to your office by *** on March 25, 2019. We apologize for the delay in response, this complaint was received in our office on April 19, 2019. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.
*** states in his complaint that we had been contacting his work phone number for another individual and that calls were disconnected shortly after being answered. AllianceOne was calling *** in an attempt to locate another customer. On March 11, 2019 *** returned one of our calls and informed us that we had an incorrect number for our customer, his number was then removed from our system.
We strive to provide a positive customer experience while resolving account issues and we thank you for bringing their issues to our attention. Please let me know if I can be of further assistance. I can be contacted at .
Very Respectfully, Mercedes H.
Compliance Officer
August 26, 2019
Dear ***,
I am writing in response to the response rejection expressed to your office by *** on August 12, 2019. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.
We apologize for the typo in the previous response, "we received the calls" should have read "we reviewed the calls". We appreciate *** bringing this matter to our attention and we have performed a thorough investigation into the matter. We provided *** with the results of our investigation with our response on May 10, 2019.
We strive to provide a positive customer experience while resolving account issues and we thank you for bringing their issues to our attention. Please let me know if I can be of further assistance. I can be contacted at .
Very Respectfully,
Mercedes H.Compliance Officer
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: they have provided no new information.
Regards
I received a letter from my bank dated October 30, 2018 in regards to my account having a levy attachment due to a County court action. I contacted the CA Franchise Tax Board and was given AllianceOne as the collector of said account along with a contact info and account number. I contacted AllianceOne and was told that this is a levy from a 2005 action to which I cannot research and I immediately contacted two (2) County court clerks in that county, to research and advise. Both courts informed me that neither court had a record nor could they find such an action of that timeline or case number (XXXXX)I immediately called back and requested a supervisor on November 28, 2018 to please have this attachment removed as no one can verify information. I spoke with supervisor “Claudia” on November 29, 2018 and was told that a inquiry to back department was immediately commence and that follow-up research time is no more than thirty (30) days, and that I would have a phone call back from her within 72 hours (which the call back never occurred). On December 14, 2018 I contacted AllianceOne for follow-up and spoke with a “Geronimo” and was told that the investigation commenced on November 29, 2018 and that I needed to standby for a call back from a Manager for a immediate response seeing that “Claudia” never called back, but that AllianceOne still had until December 29, 2018 to get documentation of pending action of above levy.On December 18, 2018 I again called and spoke with a “John” for a follow up, and was told that no information has come back as of yet to confirm any such act that validated a levy.It is now 32 days and no one even after continuous calls to 5 different phone numbers given to me by current "so-called" supervisors that were supposed to reach AllianceOne HQ were actually their correct number and employees are trained to obstruct from reaching corp, even on their website it displays a incorrect phone number.
February 18, 2019
Dear ***,
I am writing in response to the concerns expressed to your office by *** on January 2, 2019 though it was not received by us until February 15, 2019. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc.
*** states in his complaint that he has been trying to obtain information regarding accounts in our office and his requests have gone unanswered.
*** County Superior Court referred account #*** to AllianceOne on June 29, 2009 with a balance of $2,565.00. This is for criminal case #***, on April 27, 2005 *** appeared in court and was ordered to pay $3000.00 on a Driving Under the Influence (DUI) charge, this was never paid. On June 25, 2015 this matter was referred to the California Franchise Tax Board (FTB).
On November 29, 2018 we received a call from *** requesting information regarding this case and we reached out to our client to obtain the additional information. On December 28, 2018 we reached out to our client again asking for the additional information. On January 11, 2019 our client responded to our inquiry by advising us that this was for criminal case #*** and the *** would have to go to Wiley Manuel Courthouse for additional information. Our supervisor Geronimo B attempted to call *** to inform him of this but the call went unanswered.
We strive to provide a positive customer experience while resolving account issues and we thank you for bringing their issues to our attention. Please let me know if I can be of further assistance. I can be contacted at .
Very Respectfully, Mercedes H.
Compliance Officer
First I received mail from Alliance One in which it stated I owed 307.14. I was making monthly payments to another place and didn't realize that the other company Client Services Inc sold it over to them. Second, I am getting repeated harassing phone calls from this company.
Got a call from them, named - Luis, Second time in two months.
Asks for my name, my company's address, and every information even Tax# which I am not allowed to give out. Tells me that we send out a mail on Oct 10, then tells me 2 mails went out - REALLY?!?!? get your freaking facts right before make up stuffs.
Tells me that we owe a collection of $2500 for a employee, don't want to send or give out any information, and asks me in a rude way that, So you're not going to do anything about it?"
Well first of all, have your manners in place, and if you think you can collect money from us without any proof, I should probably just call the police on you which I will next time, if I get a call from
Re: ***
Dear Ms. O,
I am writing in response to the concerns expressed to your office by B. R. on October 30, 2018 though it was not received by us until February 15, 2019. I appreciate the opportunity to respond on behalf of ***
B. R. states in their complaint that they received calls from our company attempting to collect a debt that is unknown to them. The *** Department of Revenue referred account *** to *** for collections of Employee Withholding Tax for business *** with a balance of $2,586.60 on August 29, 2018. Upon receiving this complaint we ceased all contact on the account and reached out to our client to obtain additional information.
Our client informed us that the amount due in our office is for the second quarter of 2017, Attached is a copy of the return that was filed and the original notice that was sent to *** that our client provided us.
As requested, *** will not be reaching out in an attempt to discuss this matter with B. R. but they may speak with a representative to resolve this balance at *** We strive to provide a positive customer experience while resolving account issues and we thank you for bringing their issues to our attention. Please let me know if I can be of further assistance. I can be contacted at ***
Very Respectfully,
Mercedes H Compliance Officer
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint***
I am rejecting this response because first of all this is not even our address and we have never registered our business in *** - It is registered in .Attached is the pdf of our business.
Regards,
B R