AllianceOne Receivables Management Reviews (%countItem)
AllianceOne Receivables Management Rating
Address: 4850 E Street Rd Ste 300, Feasterville Trevose, Pennsylvania, United States, 19053-6643
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+1 (215) 396-7255 |
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Listen, I tried to call this company to make an address change. It was an act of "CONGRESS" so I decided to go through the Revdex.com to make it. I also want to tell the company that I will NOT be paying administrative fees of $35 but will make the $95.04 fee. However, the $95.04 toll amount has to be at the toll-tag rate. If it is less I will pay this. If it is not, then we have "no" deal and need to go back to the drawing board. I have/had a toll tag and want that rate. Please advise.
September 15, 2017Dear ***,I am writing in response to the concerns expressed to your office by *** on September 13, 2017. I appreciate the opportunity to respond on behalf of Alliance One Receivables Management, Inc.
*** states in her complaint that she was having difficulty changing her address with our company and that she doesn't believe she should have to pay the full balance owed.The *** (***) referred account #*** to AllianceOne for collections on July 25, 2017 with a balance of $130.04. Because any fines or fees were assessed by *** directly prior to the account being placed with our office, we do not have any authority to alter the balance owed. Our client has informed us that the owing balance is $130.04, the account will not be returned to our client as resolved until the full balance owed is paid. The validation of debt outlining the balance is attached.
Our records indicate that when *** originally called in to our office, she refused to verify the information on file so that we could disclose. In order to protect our consumers' privacy, a person must be fully verified prior to altering any contact information for a consumer, including the address. We apologize that this process was not explained clearly enough for *** in her original calls. The address for *** has now been updated and matches the information she provided in her complaint.
We strive to provide a positive customer experience while resolving account issues and we thank you for bringing ***'s issues to our attention. Please let me know if I can be of further assistance. I can be contacted at .
Very Respectfully,Mercedes MCompliance Officer
From: Revdex.com of Metro Washington DCDate: Tue, Sep 19, 2017 at 10:47 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** <***@myRevdex.com.org>Sincerely,Revdex.com Customer Service Team---------- Forwarded message ----------From: *** <***@***.com>Date: Mon, Sep 18, 2017 at 9:38 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com These people are still calling me with harassing phone calls! And getting blocked! The only monies I will pay on this account is $95.04. They can write off those administrative fees because that is NOT gonna happen! *Be Blessed~***~