Allied Acceptance Corp Vancouver

[redacted] , I sincerely apologize for the trouble you are havingYour sales person is no longer with us and I think that is part of the issueThat being said, I immediately brought this to my pre-owned managers attention who I know called you right away He informed me that he made you a service appointment for next Wednesday and he will now be personally taking care of this until its completionAgain, I am sorry and I hope that we can make this up to youTammy G***###-###-#### X ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and will consider this complaint resolved after my car is serviced to the extent that is needed Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My son has not received his deposit back yet In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I already went to your dealership responding to salesperson [redacted] on May ***, and was denied my deposit refundAlso ,my banking statement already shows that the check has already been cashed and the amount posted to my account several days agoTherefore I am requesting my refund of $to be sent to my address you have on your file [redacted]

[redacted] , I apologize for the delay in your refundWith Memorial Day week it was truly an oversightYour refund was processed this morningWe have sent you a receipt in the mail and the refund will show on your credit card statement within business daysAgain, our apologies Tammy G [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have attached the invoice from Chevy of Smithtown along with the invoice from a reputable mechanic shop serviced after ChevyThe invoice from Chevy clearly shows “customer states water leak near fuses”, followed by the improper diagnosis of the rear wiper motor being faultyThis erroneous repair resulted in a $charge to the warranty company, plus a $deductible charge to myself (along with a $additional tax on the parts & labor covered by the warranty).The invoice from the reputable mechanic shop only days after the vehicle was “fixed” by Chevy, showed a correct diagnosis of the rear wiper not working due to water damage to the fuse box - which was clearly stated on the Chevy invoice and obviously neglected by the Chevy service advisor and technician.Although I may be liable to pay for the Chevy invoice, there is no doubt a sense of dishonesty in the Chevy of Smithtown service departmentStarting with the advisor telling myself the bill would be over $900, that warranty labor was not included, that rear wiper motor absolutely needed to be replaced and ending with the advisor attempting to have my credit card information conveyed over the phone without sending me a physical bill In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: SMITHTOWN CHEVROLET MADE A DENT IN MY CAR WHEN I BROUGHT IT IN FOR AN OIL CHANGE IN NOVEMBER ON A SATURDAY MORNING I WAITED FOR THE CARTHEY DENY THAT THEY DENETED THE CAR AND WILL NOT EVEN LOOK AT THE VIDEOI HAD THE DENT FIXED IT DID COST ME $THEY SAID THERE IS NO CAMERA IN THE SHOP BUT THEN THEY GO ON TO SAY I DID NOT WAIT FOR THE CAR AND MY SON PICKED THE CAR UPI HAVE NO CHILDREN !!!!!!!!!! AND THEN THEY SAID IT WAS AN OLD MAN WHO DROPPED THE CAR OFFI AM YEARS OLD! SO AS YOU CAN SEE THEY DO NOT HAVE THEIR STORY STRAIGHT AT ALLIF YOU HAVE ANY QUESTIONS YOU CAN CONTACT ME AT ###-###-#### THANK YOU [redacted]

[redacted] , I have received your complaint and have spoken to my Service Manager and the technicianThey have both determined that in no way were your brake pads AND rotors defectiveThe overheating or blueing of the equipment is caused by hard stops and/or depressing on the brakes with more force than necessaryDue to this being the case, GM will not absorb the cost of the new pads and resurfacing the rotors, which is $286, not $I hope you understand our position in thisRegards, Tammy G [redacted]

***, I spoke to you a few weeks ago and I do apologize that this has not been resolvedPer our conversation, I will be mailing you a check for the amount you were overcharged by enterprisePlease let me know if there is anything else I can do for youThank you, Tammy G***

[redacted] , I have received your complaint and have just spoken to the office and your $was processed yesterday, Wednesday July [redacted] It should appear on your financial statement within 3-business days depending on your credit card companyIf I may be of any further assistance please email me at [redacted] Thank you, Tammy G***

[redacted] I am very sorry that it is taking so long to refund your deposit, I promise you that is not our policyNormally, you would have received your refund the Friday after you filled out the refund request formThat being said, I am having a check printed for you as I write this and it will be ready by noon todayI just left you a voicemail inquiring if you would like to come in and pick the check up or if you would like me to put it in the mailAgain, I am truly sorryPlease call me if you have any further questions or concerns, Tammy G***###-###-#### X [redacted]

***, I have been the one that you and your wife have been speaking with and I would like to clarify a few thingsI did not say an old man brought your car in, nor did I tell you that it was dropped off (it was marked 'wait' on the repair order, that means the customer stayed and waited for the work to be completed)I did say that the service writer said a 'younger gentleman, maybe his son' brought the vehicle in I informed you that we only have cameras on the exterior of the building, not inside of the shop itself so there is no video I have spoken to all service writers, the mechanic, the dispatcher and the service manager and they are all telling me the same thing:When your car was brought in that morning it was told to our service department, very emphatically and loudly, that this was a show car and we were to take every care with your CamaroThey all stated what a gorgeous car yours isI have the RO from service and written all over it is how to use the utmost care with the carThat being said, when changing oil in your car everything is done from BENEATH the carThere is no reason to open the hoodIn addition every employee has said that the gentleman that brought the car in, walked around it TWICE before leavingIf there was damage, I am sure it would have been addressed at that time and if we had been responsible, we would have repaired itIt was not till at a later date that you called stating that we damaged your vehicle I do wish you the best of luck and Happy Holidays Sincerely, Tammy G*** ###-###-#### ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Chevy still refuses to fix the issue that remain a deadly problem with their Chevy Malibu (System: Wiring defect and Anti-theft shut down) which, causes the Car to shut down while in operation on the road and or not start. Are all Manufacture's defects since the Car was never altered. Chevy is responsible for fixing it's System wiring and Anti-theft shut down problem on this Chevy Malibu before the problem causes death(s). June *, 2015 In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The statements made by the dealership are untrue in regards to fees and agreement.I was charged $by Chevy for DMV fees, which I was told included the transfer of plates and registrationI asked for a receipt to specify this exactly and was told it was unnecessary and these are standard feesdays later I received a registration renewal bill including plate options and paid $I then realized I had already paid these DMV fees with the dealer and contacted my salesman, Joseph F [redacted] Joseph said he would double check and put me on hold, came back and agreed that yes I had paid, and he would speak with MsF [redacted] and have a reimbursement check issuedI called again after a week when I hadn't received anything, and was told it was in the mailI called again after a few days and was told (by Joseph) that my registration had the incorrect CT address , hence the delay, and that I can pick it up and request reimbursement from the DMVI was then called back and told again since there was an error, Chevy would send me a reimbursement checkI decided to go to the department of motor vehicles myself, and was told my $ was applied and the dealership had paid them $of the balance, meaning they kept the $that should've been reimbursed.In reference to the sale, I came in with the intent on trading in my Nissan vehicle and explained this to the salesmanI told him what Chevy I was interested in leasing and explained that I would only be able to lease a new vehicle if Chevy would be willing to take over the additional payments (months)Joseph F [redacted] agreedHe said Chevy would purchase my leased vehicle from Nissan and I would owe no additional payment to NissanI was there with both my brother-in-law, Richard F [redacted] , and my sister-in-law's boyfriend, who were witnesses to this agreementI was not aware I needed any additional paperwork or that a box was checked stating that my Nissan vehicle was not being settled by Chevy.I feel that I have been taken advantage of and lied to in order to make a sale and by the reviews on Yelp, it appears I'm not the only one who had been a victim of unfair business practicesI am sick man still recovering from a liver transplant and helping care for my wife with Alzheimer'sI would've never agreed to this transaction if I had known I'd still be paying for a vehicle I had turned inI cannot afford both and am now being billed by Nissan for the additional months of payments amounting to over $1800.00.All I have as proof are phone statements showing the amount of calls I had made to this dealership and conversations supporting my statementThis dealership lied verbally making a agreement as they are providing statements to this business bureau In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear [redacted] , I have just spoken to my service manager regarding your complaintWhen the gentleman called to make your appointment he was EXTREMELY specific that this was a show car and he wanted every care and consideration taken with your vehicleWe used mats, covers and the utmost care preforming the work on your CamaroWhen the gentleman came to pick up your car he walked around it twice to ensure that there was no damageHe left satisfiedIf we had dented your Camaro I am positive he would have seen it and made mention of it at that timeThank you, [redacted] Chevrolet of Smithtown###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: if there were phone calls - I never got them - why was a message never left??? please write down at this point what you want to discuss.i'll be waiting to here from your company In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This answer is unacceptable because my wife was there prior to my arrival and my vehicle was never discussed with the salesman until after I arrivedThe salesman and my wife did indeed discuss the excess mileage They discussed how staying in the car longer wouldn't be wise since we were already over mileage and the incentives were greater now then ever before Since they stated the incentives were so high it would cover what was owed for payments AND milesThe reason my car came up was so they can compare my wifes cars mileage to mineWhen he saw that both cars had the same mileage, we went with my wifes car as my cars damage was still in arbitration with my insurance company and the other party That is the reason I was keeping my vehicleThey even went ahead and calculated a deal on my vehicle, which I rejected because the price was just too highI can't see how mileage was never brought up when I verified that both cars had the same milesWe were there for several hours, so for Oscar to expect anyone to believe mileage was never mentioned is laughableThis is an unacceptable outcomeAnd I have still yet to speak directly to the salesman to get his rendition of the story directlySounds more like their trying to protect themselves from the truth, then protecting their salesman from an overheated customerThank you again for your time [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

*** ***, I apologize for the misunderstanding but you left your deposit in the form of a check and that takes business day to clearWe have been leaving messages for you but you have not returned *** callsPlease stop in the dealership at your convenience and we will be more
than happy to process your request. Thank you, Tammy G***Customer Relations Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.this assumes I receive the check and they address the mechanical issues
Sincerely,
*** ***