Allied Acceptance Corp Vancouver

***, We have made many unsuccessful attempts to contact you. Unfortunately, the part we were waiting for was on a national back order, which now, as you know, is in stockDue to the inconvenience this has caused you , we will absorb the $I'm glad to see that you have an appointment on Monday to have the carpet installed and I wish you many years of happiness with your car!Regards, *** ***

*** ***, A check in the agreed upon amount has been sent to the financial institutionThe check # is ***Thank you again for your business and we look forward to seeing you for service! Warm Regards, Tammy G***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am respectfully requesting that complaint # *** be re-openedThis complaint was originally filed on 6/*/and responded to by Smithtown Chevrolet on 6/*/It was not possible to respond within the days allotted because the truck in question was being looked at by Chevrolet; they could not take the truck until 6/**/Short recap: Smithtown Chevrolet stated that my Silverado, with 18,miles needed brakes AND rotorsThe cost for this would be in the $range and they would not cover it under warrantyWhen my concern about both needing to be done with so few miles was raised, they offered to resurface the rotors, lowering the cost to the $2-range, but still not covered under warrantyWhen asked to inspect the truck to see if there was anything amiss that might cause early wear out of brakes and rotors they refused and said truck looked fine and that wear out was due to my "driving style." Tammy G*** of Smithtown Chevrolet responded to the Revdex.com complaint and stated that she had spoken to, "** *** *** *** *** *** *** *** *** *** *** ** ** *** *** *** *** *** *** *** *** *** *** ** *** ** *** *** ** *** ** *** *** *** *** ** *** *** *** *** *** *** ***" and repeated that GM would therefore not absorb the cost for replacementOne hour after calling GM corporate offices (spoke with Alicia), I was contacted by Steve, the service manager at Chevrolet, and they offered to inspect the truckIt was not driven until it was dropped off to them on ***, which was the 1st time they had availableThe truck was returned to me on Wednesday ***Chevrolet performed an oil change, and replaced BOTH the brake pads AND the rotors under warrantySteve said it was done under warranty as per a GM bulletin (*** *** *** ***) that stated brake pads were being found to be DEFECTIVE, causing uneven break wearAdditionally, Alicia is sending out a $maintenance voucher for my troubleSmithtown Chevrolet is, at best, guilty of ignorance of their own bulletinsAt worst, they were attempting to charge a customer for warranty work and perhaps fraudulently charge it back to GM as wellChevy makes a great product, and clearly tries to do the right thing for their customersDealerships like Smithtown ruin their reputationI will continue to go to Chevrolet, and tell everyone I know that they have integrity and that Smithtown Chevrolet, not only lacks integrity, is also dishonest, unprofessional, and incompetent
*** ***

*** ***, I am aware that you spoke with my general manager today and he explained that your DMV fees were paid correctly and what you just received in the mail was your year renewal. As far as your Nissan lease is concerned, I have attached a copy of the buyers order and in the
trade section (where your current vehicles info would go, had you been trading it in) is written "No, Off Lease"We did not work this deal with any tradeI asked your salesman and he said you inquired if you could drop off your lease here and he said that you couldYou never provided us with your current payment, how many were remaining, the bank your lease is with or any information we would have needed to include this in your Equinox purchaseIn addition, you were billed for damage to your Nissan; we would never include that amount because we do not know how much they would charge so, it is impossible to put a monetary value on itIf I can do anything to help, please do not hesitate to contact me. Regards, *** ***

***, We have been calling you every day to try and resolve thisCan you please call the General Manager Ray P*** on Friday to discuss this. Thank you and have a great evening, *** ***

Dear *** ***, I am very sorry for the experience you had hereI have spoken with my *** *** and he has informed me that all the safety recalls were done on your vehicle and we have mailed you an updated bill yesterday Please let me know if I can be of any further
service. Thank you, *** ***
*** ***
*** ** ***
*** ** ***

***, Your refund went out in this mornings mailPlease let me know if you need anything else. Sincerely, Tammy G***Customer Relations Manager

** ***, I was also in the showroom yesterday when you were here and I am going to list the actual events since you purchased your Ford F150 from us in July of 2013: 7/*/- Purchase date of a Ford F150 4WD SuperCrew 145" XL with 63,miles9/**/- first
service date where we had your transmission rebuilt by a transmission shop and replaced of your tires replaced under your tire protection warranty (the complaints stated on repair order were tied to the transmission issue) You picked up your truck on 10/*/and we provided a rental the entire time you were without your truck even though your extended warranty only covers days. ***AT THIS TIME WE OFFERED BOTH A TRADE IN OR A PURCHASE OPTION AND YOU DECLINED***10/**/- Repairs were made including a heater core and alternator covered under your extended warrantyYou picked up the vehicle 11/**/Again we provided a rental for you the entire time at our cost6/**/- The vehicle was serviced for the catalyst converters and the R&R transmission crossmember Both these were replaced under your extended warranty and AGAIN we provided a rental for you the entire time at our cost.2/**/- The vehicle was brought back in because you stated transmission and rear end were having issuesAt this time we rebuilt your transmission again (and your deductible was waived) and we sent your truck to Ford to have the rear end checkedFord stated there was nothing wrong AGAIN, we provided a rental for you the entire time at our costAt the time of the most recent completed repair the mileage on your truck was 83,256.4/*/- Your vehicle was completed and you came to pick it upHere are the events as they actually happened:You came into service and the service adviser ***, that has been your adviser since July 2013, asked for your rental car back and you informed her that you left it home, that you were not giving it back unless the truck was to your liking*** explained that your repair was complete and therefore the loaner must be returnedYou were extremely rude to both women in the service area stating that you were not giving the loaner back and you were told we would have to report it stolenYou then went across the street to test drive your truck at the facility where your transmission was rebuiltMy service adviser saw our loaner car in the parking lot over there (it was not at your house)and went over and got it When you returned to our service area you came in yelling and cursing that the truck was not how you wanted itYou were asked to stop yelling and cursing as it was before lunch and our service area was full of customers including women and young childrenYour response was not in a lower decibel and still contained foul language including the '*' wordIt was at this point that you were asked to leaveYou proceeded to go to the sales showroom floor (where I was and from here on I was a witness) yelling, cursing and threatening the sales managerThe sales manager said "Sir please stop yelling and tell me what the problem is so I can try to help you"You did not stop and that's when you were told to leave or we would have to contact the policeNot once did we curse at you nor did we EVER invade your personal spaceThis all happened on the showroom floor with customers present The only time my sales manager raised his voice was when you persisted in cursing, yelling and not leavingYou left, yelling all the way out the door and when you went to get your loaner and discovered that it was brought back here you came back to the showroom and told us you gave the loaner keys to one of our employees. So, your truck was not here 10-times, it was here timesEach time the repairs were made and you were provided with a loaner carThe first time you brought the truck in for service was weeks after you purchased it, not within daysWe also advised you that it would be better if you brought the truck to Ford for the repairs because your truck IS a Ford and the extended warranty you purchased is accepted thereYou did not wish to do that because they would not provide you with a loaner carIn short, we have gone above and beyond to make you happy and keep you as a customerWe have absorbed the cost of your loaner for more than days more than we were obligated toThere is nothing more we can do to satisfy you.I wish you luck in the future, *** ***

Oscar spoke to *** *** the other dayAfter reviewing his file and speaking with his sales person he recalled their conversation clearly as he was involved in closing the deal. *** *** started with a possible two car deal with two tradesAfter looking at the numbers and evaluating what
he owed on both vehicles, he opted to just do one deal and trade in one vehicle. When deciding which of the two vehicles to trade he picked the one where he was going to owe the least amount of money that would have to be rolled into the new deal and decided he would keep the second vehicle and buy it out at the end of the lease term as he had damage on that vehicle, and excess miles that he would have to deal with. The vehicle that he decided to turn in he owed payments of $which we agreed to incorporate in to the new lease and payoffNever did *** *** discuss any over mileage or excess wear and tear that needed to be covered for this vehicle. Again, *** *** himself choose to turn in the vehicle because in fact, he had the least amount of exposure on that vehicle and decided he would buy out the other because of excess damage and miles on that vehicle that he preferred not to have to roll in to a new transaction. He signed a buyers order which clearly stated on it that we are paying payments of $to GMF leasing and that is what we did. Oscar did not want *** *** to speak with Steven because he was heated up and he didn't think it was proper to expose the sales person. As Oscar explained to *** ***, he would have never made the deal leaving the customer exposed if he had know about the over miles. Thank you, Tammy G***

*** ***, We have spent an exorbitant amount of time on this as well as the adjuster for Custom Edge, the extended warranty company, who was here for most of the day The wiper motor was working properly when you left Chevrolet of Smithtown and when you discovered that it wasn't you should have called us to bring it back in so that in the event that the part was defective, we could have replaced itYou did not give us that opportunity We have spoken to the *** of the repair shop that you brought the vehicle to and he gave us, and the adjuster for Custom Edge, a rundown on what work was really done to your vehicleCustom Edge is paying your claim with usWe are not responsible to pay anything elseAt this point there is nothing else left to address. Thank you, *** ***

*** ***, As I understand you spoke to my Service Manager and you will be picking up your vehicle and all the repairs have been madeI am so glad this was a happy resolution and we wish you great joy with your new vehicle! Sincerely, Tammy G***

[redacted],  I have received your complaint and have just spoken to the office and your $300. was processed yesterday,  Wednesday July [redacted] It should appear on your financial statement within 3-5 business days depending on your credit card company. If I may be of any further...

assistance please email me at [redacted].  Thank you, Tammy G[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I already went to your dealership responding to salesperson [redacted] on May [redacted], and was denied my deposit refund. Also ,my banking statement already shows that the check has already been cashed and the amount posted to my account several days ago. Therefore I am requesting my refund of $500 to be sent to my address you have on your file. 
 [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
Although the GM and I verbally resolved the issue, I am still waiting for an email regarding the discussion along with a check number that was promised to me that payment has been sent.  I have not been informed that payment was made.  This matter will be gladly closed, as agreed upon, once agreed upon payment is made. I harbor no ill will towards the company and will gladly close any and all open complaints immediately following said payment.
 
Thank you
[redacted]
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The constant justification of the ineptness at the Chevrolet of Smithtown service department is embarrassing. The simple fact is that the customer alerted them of the fuse box leak, which was obviously neglected, clearly shows a disregard for the customer’s best interests. To say that Chevrolet of Smithtown is not responsible for paying for their service mistakes is a shameful suggestion.  Your recommendation on returning the vehicle after it was already in your possession for two weeks is absolutely ridiculous. Accept the payment that has already been made by the customer and close the invoice, I refuse to believe that Chevrolet of Smithtown has no accountability.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and will consider this complaint resolved after my car is serviced to the extent that is needed.
Sincerely,
[redacted]

[redacted],  I apologize for the delay in your refund. Your check was printed this morning and you should receive it within a few days. I also spoke with my service manager and he requested that you please make an appointment with our service department and ask for him so that he may...

address every issue you have with your Traverse.  Please let me know if I may be of any firther assistance,  Tammy G[redacted]

Dear [redacted], I have just spoken to my service manager regarding your complaint. When the gentleman called to make your appointment he was EXTREMELY specific that this was a show car and he wanted every care and consideration taken with your vehicle. We used mats, covers and...

the utmost care preforming the work on your Camaro. When the gentleman came to pick up your car he walked around it twice to ensure that there was no damage. He left satisfied. If we had dented your Camaro I am positive he would have seen it and made mention of it at that time. Thank you, [redacted]Chevrolet of Smithtown###-###-####

[redacted], I am a little confused as to your complaint. I have spent the last hour in service pulling all of your records. NONE of the recall numbers you listed are or ever were applicable to your Malibu. I have attached your Vehicle Summery from [redacted] (Not from us) listing all of the...

recalls that were performed on your vehicle (With their recall number). As of this date, there are NO open recalls on your vehicle and the one you mentioned on the electrical system: wiring, was never issued. As far as the $498.24. You came in on October *, 2014 stating that your check engine light was on. We informed you that your vehicle needed an Intake Exhaust Solenoid. This is not a warranty item.  You authorized us to do the repair. The cost of this was $490.24, which you paid for. This is the charge you are asking to be refunded but, it was not recall work.  We did inform you on that date that there were open recalls on your vehicle and you came in the next day (Oct *, 2014) and had them completed. In addition to the ** vehicle summary, I have attached both repair orders form the above mentioned dates.I am sorry for your confusion, if I can do anything more to help you, please let me know. Thank you,[redacted]