Allied Acceptance Corp Vancouver

[redacted],  I apologize for the delay in your refund. With Memorial Day week it was truly an oversight. Your refund was processed this morning. We have sent you a receipt in the mail and the refund will show on your credit card statement within 10 business days. Again, our...

apologies.   Tammy G[redacted]
[redacted]
[redacted]

[redacted] I sincerely apologize for the delay. Your check has been issued and will be placed in the mail tomorrow, Saturday July [redacted]. I am sorry for any inconvenience this has caused you and if you have any further questions please email me at [redacted]. Have a...

great weekend.  Sincerely, [redacted]

[redacted]I am very sorry that it is taking so long to refund your deposit, I promise you that is not our policy. Normally, you would have received your refund the Friday after you filled out the refund request form. That being said,  I am having a check printed for you as I write this and it...

will be ready by noon today. I just left you a voicemail inquiring if you would like to come in and pick the check up or if you would like me to put it in the mail. Again, I am truly sorry. Please call me if you have any further questions or concerns, Tammy G[redacted]###-###-#### X [redacted]

[redacted], You have called the dealership many, many times regarding your Registration and every time you end up saying you understand and even apologize for asking us to explain it again. The fee we charged you was for your transfer of plates and registration. The renewal you received was exactly that, a renewal. We are not DMV and cannot process a renewal, nor does the transfer renew the registration.  In regards to your Nissan lease there is nothing on any of the paperwork and contracts mentioning the Nissan.  If we were taking the vehicle and paying off your remaining payments it would have been on every contract. I do apologize that this was not what you thought but there is nothing we can do about this. We take in countless off lease vehicles and would have worked the Nissan into your new vehicle. We cannot change the contracts or work the lease payments in now. I am sorry but there is nothing more that we can do. Have a wonderful holiday, Tammy G[redacted]Chevrolet of Smithtown

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
Thank you for your response, and for proving the vehicle was a lemon. The truck may not have had work orders complete on other times but it was there more than 4 times, do you think I wanted to buy s 30$k truck to be stuck in your loaner card for 2 months at a time ,also was disrespected and laughed at by service employees because they purposely gave me the smallest possible car they had and I am s big guy, [redacted] laughed and said have fun with that .1 time I was not issued a loaner car. Again that is not how that day went down. [redacted] spewed out of her mouth when I asked for management that she will call the police at that moment. With that yes I got angry this all happened in your service area. I was disrespected and talked down to, your shady business practices are shameful. It's about time the customer fights back against car dealerships like you.   To respond to the buy out option trade in, I was offered significantly less on my vehicle and the manager [redacted] as he calls himself got back to me 2 weeks later and had a 2002 Lincoln truck with 100k on the odometer as a trade he couldn't have been serious. Why should except less on a vehicle and be upside down, knowing the kind of lemon you sold me? Why should I, the customer take the hit. You guys didn't do the er thing from the get go bottom line. You've lost myself and everyone I know in my personal life and business as customers. If I had more time Id stand out side in the street and hold a sign about who and what you guys truly are DO THE RIGHT THING !!!!!!
 
 
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Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

SMITHTOWN CHEVROLET MADE A DENT IN MY CAR WHEN I BROUGHT IT IN FOR AN OIL CHANGE IN NOVEMBER 2015 ON A SATURDAY MORNING . I WAITED FOR THE CAR. THEY DENY THAT THEY  DENETED THE CAR AND WILL NOT EVEN LOOK AT THE VIDEO. I HAD THE DENT FIXED IT DID COST ME $175.00. THEY SAID THERE IS NO CAMERA IN THE SHOP BUT THEN THEY GO ON TO SAY I DID NOT WAIT FOR THE CAR AND MY SON PICKED THE CAR UP. I HAVE NO CHILDREN !!!!!!!!!! AND THEN THEY SAID IT WAS AN OLD MAN WHO DROPPED THE CAR OFF. I AM 48 YEARS OLD! SO AS YOU CAN SEE THEY DO NOT HAVE THEIR STORY STRAIGHT AT ALL. IF YOU HAVE ANY QUESTIONS YOU CAN CONTACT ME AT ###-###-#### THANK YOU 
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Chevy still refuses to fix the issue that remain a deadly problem with their Chevy Malibu (System: Wiring defect and Anti-theft shut down) which, causes the Car to shut down while in operation on the road and or not start. Are all Manufacture's defects since the Car was never altered. Chevy is responsible for fixing it's System wiring and Anti-theft shut down problem on this Chevy Malibu before the problem causes death(s). 
 
 June *, 2015
 
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Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My son has not received his deposit back yet.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The statements made by the dealership are untrue in regards to fees and agreement.I was charged $182.02 by Chevy for DMV fees, which I was told included the transfer of plates and registration. I asked for a receipt to specify this exactly and was told it was unnecessary and these are standard fees. 3 days later I received a registration renewal bill including plate options and paid $135.00. I then realized I had already paid these DMV fees with the dealer and contacted my salesman, Joseph F[redacted]. Joseph said he would double check and put me on hold, came back and agreed that yes I had paid, and he would speak with Ms. F[redacted] and have a reimbursement check issued. I called again after a week when I hadn't received anything, and was told it was in the mail. I called again after a few days and was told (by Joseph) that my registration had the incorrect CT address , hence the delay, and that I can pick it up and request reimbursement from the DMV. I was then called back and told again since there was an error, Chevy would send me a reimbursement check. I decided to go to the department of motor vehicles myself, and was told my $ 135.00 was applied and the dealership had paid them $77.00 of the balance, meaning they kept the $105.02 that should've been reimbursed.In reference to the sale, I came in with the intent on trading in my Nissan vehicle and explained this to the salesman. I told him what Chevy I was interested in leasing and explained that I would only be able to lease a new vehicle if Chevy would be willing to take over the additional payments (4 months). Joseph F[redacted] agreed. He said Chevy would purchase my leased vehicle from Nissan and I would owe no additional payment to Nissan. I was there with both my brother-in-law, Richard F[redacted], and my sister-in-law's boyfriend, who were witnesses to this agreement. I was not aware I needed any additional paperwork or that a box was checked stating that my Nissan vehicle was not being settled by Chevy.I feel that I have been taken advantage of and lied to in order to make a sale and by the reviews on Yelp, it appears I'm not the only one who had been a victim of unfair business practices. I am sick man still recovering from a liver transplant and helping care for my wife with Alzheimer's. I would've never agreed to this transaction if I had known I'd still be paying for a vehicle I had turned in. I cannot afford both and am now being billed by Nissan for the additional 4 months of payments amounting to over $1800.00.All I have as proof are phone statements showing the amount of calls I had made to this dealership and conversations supporting my statement. This dealership lied verbally making a false agreement as they are providing false statements to this business bureau.  
 
 
 
 
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Sincerely,
[redacted]

[redacted],  I have received your complaint and have spoken to my Service Manager and the technician. They have both determined that in no way were your brake pads AND rotors defective. The overheating or blueing of the equipment is caused by hard stops and/or depressing on the...

brakes with more force than necessary. Due to this being the case, GM will not absorb the cost of the new pads and resurfacing the rotors, which is $286, not $450. I hope you understand our position in this. Regards, Tammy G[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

if there were phone calls - I never got them - why was a message never left??? please write down at this point what you want to discuss.i'll be waiting to here from your company.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted], I sincerely apologize for the trouble you are having. Your sales person is no longer with us and I think that is part of the issue. That being said, I immediately brought this to my pre-owned managers attention who I know called you right away.  He informed me that he made you a...

service appointment for next Wednesday and he will now be personally taking care of this until its completion. Again, I am sorry and I hope that we can make this up to you. Tammy G[redacted]###-###-#### X [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have attached the invoice from Chevy of Smithtown along with the invoice from a reputable mechanic shop serviced after Chevy. The invoice from Chevy clearly shows “customer states water leak near fuses”, followed by the improper diagnosis of the rear wiper motor being faulty. This erroneous repair resulted in a $245 charge to the warranty company, plus a $100 deductible charge to myself (along with a $29 additional tax on the parts & labor covered by the warranty).The invoice from the reputable mechanic shop only days after the vehicle was “fixed” by Chevy, showed a correct diagnosis of the rear wiper not working due to water damage to the fuse box - which was clearly stated on the Chevy invoice and obviously neglected by the Chevy service advisor and technician.Although I may be liable to pay for the Chevy invoice, there is no doubt a sense of dishonesty in the Chevy of Smithtown service department. Starting with the advisor telling myself the bill would be over $900, that warranty labor was not included, that rear wiper motor absolutely needed to be replaced and ending with the advisor attempting to have my credit card information conveyed over the phone without sending me a physical bill.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: 
  
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

[redacted], I spoke to you a few weeks ago and I do apologize that this has not been resolved. Per our conversation, I will be mailing you a check for the amount you were overcharged by enterprise. Please let me know if there is anything else I can do for you. Thank you, Tammy G[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 This answer is unacceptable because my wife was there prior to my arrival and my vehicle was never discussed with the salesman until after I arrived. The salesman and my wife did indeed discuss the excess mileage.  They discussed how staying in the car longer wouldn't be wise since we were already over mileage and the incentives were greater now then ever before.  Since they stated the incentives were so high it would cover what was owed for payments AND miles. The reason my car came up was so they can compare my wifes cars mileage to mine. When he saw that both cars had the same mileage, we went with my wifes car as my cars damage was still in arbitration with my insurance company and the other party.  That is the reason I was keeping my vehicle. They even went ahead and calculated a deal on my vehicle,  which I rejected because the price was just too high. I can't see how mileage was never brought up when I verified that both cars had the same miles. We were there for several hours, so for Oscar to expect anyone to believe mileage was never mentioned is laughable. This is an unacceptable outcome. And I have still yet to speak directly to the salesman to get his rendition of the story directly. Sounds more like their trying to protect themselves from the truth, then protecting their salesman from an overheated customer. Thank you again for your time.  [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted], I have been the one that you and your wife have been speaking with and I would like to clarify a few things. I did not say an old man brought your car in, nor did I tell you that it was dropped off (it was marked 'wait' on the repair order, that means the customer stayed and waited for the work to be completed). I did say that the service writer said a 'younger gentleman, maybe his son' brought the vehicle in.  I informed you that we only have cameras on the exterior of the building, not inside of the shop itself so there is no video.  I have spoken to all 3 service writers, the mechanic, the dispatcher and the service manager and they are all telling me the same thing:When your car was brought in that morning it was told to our service department, very emphatically and loudly, that this was a show car and we were to take every care with your Camaro. They all stated what a gorgeous car yours is. I have the RO from service and written all over it is how to use the utmost care with the car. That being said, when changing oil in your car everything is done from BENEATH the car. There is no reason to open the hood. In addition every employee has said that the gentleman that brought the car in, walked around it TWICE before leaving. If there was damage, I am sure it would have been addressed at that time and if we had been responsible, we would have repaired it. It was not till at a later date that you called stating that we damaged your vehicle.  I do wish you the best of luck and Happy Holidays.  Sincerely, Tammy G[redacted] ###-###-#### [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]