Allied Business Schools Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The response is attempting to say that due to the fact that I signed the loan documents they are solely my responsibility. I am not disputing that. I will unfortunately be faced with the burden of having to pay them back. AAU did not, however, respond to my issue with being given wrong information regarding these loans and school services. The ONLY reason I decided to move forward was because the first counselor I spoke with, [redacted], advised me to proceed and that financial aid will pay for the first couple of courses and that I should apply for the loan "in case I need them for future courses." The loans were not too be touched based on that conversation. I was mislead into taking classes at this school. It is not moral nor legal to misrepresent services and financing in this manner. This is why I am requesting the cost of the school to be refunded. I participated in taking classes at this school based on false information provided by an employee of AAU. Based on the fact that I was lied to in order to take classes that is the least they can do. AAU did nothing to further my education. All they did was provide a bad service and lie. 
Regards,
[redacted]

Mr. [redacted] enrolled in Allied’s SAFE course on 07/27/15 with
a fixed start date of 7/29/15. On 7/29, Mr. [redacted] was sent a welcome email that
outlined the requirements for course census. Course census states that students
must participate in the course within 48-hours of the class start date or...

he or
she will be withdrawn. My. [redacted] failed to participate during this timeframe
and was withdrawn.
On 8/3/15, Mr. [redacted] was provided a complimentary reenrollment
in the next SAFE class which had a fixed start date of 8/5/15. Mr. [redacted] made
course census for this start date; however he failed to meet the participation requirement,
which requires an academic event at least once every other day. Because he
failed to meet the participation requirement, he was administratively withdrawn
from this course a second time.
Preceding both class starts, Mr. [redacted] was emailed the
detailed course attendance and participation requirements by his instructor. Furthermore,
these requirements are prominently posted early within the online course.
The content of the emails included the language, “I want to
remind you that your course starts today, X/X/2015 and ends on X/X/2015 (these
dates were populated with the dates of his two enrollments).  This course
is an online instructor-led course, and you will be taking this course in our
virtual classroom with other students.  You are expected to interact with
your fellow classmates and me regularly throughout the 14-day duration. 
In order to avoid being withdrawn for non-participation, please make sure that
you participate within the first two days of the course and then participate at
least every other day thereafter.”
In addition, the email also contains a calendar detailing
when specific assignments are available and due. The email also notifies the
student that if he or she has any questions regarding the course materials or
policies that there is a General Discussion area in the course where questions
can be posted to the instructor. Moreover, the phone number for our Instructional
Support department is also included in the email. Mr. [redacted] states that he
received no support during his enrollment; Allied disagrees with this statement
in the strongest terms possible as we have clearly made many resources
available to him.
On 8/19/15, Mr. [redacted] called our Student Services
department and requested a refund. His refund was calculated in accordance to the
refund policy that he agreed to when he signed his enrollment agreement. The
refund is a pro-rata calculation based on assignments completed after
deduction of the 20% non-refundable fee. Mr. [redacted] paid $259.20 for his course
and was offered a refund of $103.68.
We are sorry that Mr. [redacted] had a less than favorable
experience with Allied Schools. We are certain that if he would have utilized
the resources available to him he would have had a pleasant experience. As a
measure of good faith, Allied Schools is willing to make a concession on his
refund. We will not pro-rate based on assignments completed; we will only withhold
the non-refundable 20% fee. We feel that this refund is more than fair
considering we enrolled Mr. [redacted] twice in the SAFE course. This will bring
his refund amount to $207.36.
If Mr. [redacted] would like to accept our refund offer, he may
reach out to [redacted], our Student Affairs Manager, to have the refund
processed.

Dear Revdex.com, We have been in contact with Ms. [redacted] and wrote a letter to her employer addressing their accreditation concern. Ms. [redacted] has informed us that her employer accepted our letter and that they are going to allow her to move forward and complete the program. This complaint is now closed. We thank Ms. [redacted] for taking time to speak with us and allowing us to assist. We wish her the best of luck with her studies and in all future endeavors. Sincerely, Allied Schools

Hi Revdex.com,
Thank you for brining this issue to our attention.  Allied has sent this student’s enrollment file to our accounting department to start the refund process.  Please have the student contact Allied for the refund calculation results.
Sincerely,
Allied Business Schools

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Dear Revdex.com, My problem has been resolved with the school and for that reason I would like to withdraw the complaint please.   Thank you,  [redacted]

Dear Revdex.com,  Allied Schools has reviewed Ms. [redacted]’s account and has come to the conclusion that we will waive Ms. [redacted]'s owed balance of $59.61.     Ms. [redacted] may call our Student Affairs Department should she have any questions regarding this matter.   ...

Sincerely,    Allied Schools

Dear Revdex.com, It appears that the crux of Mr. [redacted]’s compliant is in regards to his student loan. Mr. [redacted] contacted Allied American University (AAU) on 7/26/16 because he received a notice from his student loan servicer notifying him that his student loans would be going into repayment status....

During this conversation with the AAU Financial Aid Advisor, Mr. [redacted] questioned why he owed students loans as he said he informed his admission representative that he did not want student loans for his first semester. It was explained to Mr. [redacted] that he was awarded student loans for his only semester at AAU and a copy of his ledger was sent to him. The ledger shows that his Pell Grant and student loans were used to cover the cost of tuition, books, and fees, and that he was refunded the credit balance of $2,465.51. On 7/27/16, Mr. [redacted] again contacted the AAU Financial Aid Advisor stating he had received an email from the advisor in February 2016 advising that the stipend check did not have to be paid back. After investigating, it appears that Mr. [redacted] sent an email asking if payments were due to Allied American University from the stipend check. It was confirmed that his balance to AAU was paid in full and that no payment was due to the University. There is no mention that he would not need to pay his loan back to the lender. There is also additional correspondence in his student file where Mr. [redacted] asks for clarification regarding a disclosure statement he received in the mail. The AAU Financial Advisor explained that this statement shows that student loans were being disbursed to the University. Mr. [redacted] thanked the advisor for the clarification. This shows an acknowledgement that Mr. [redacted] was aware that student loan finds were being disbursed for his first semester.  Lastly, Mr. [redacted] completed Entrance Counseling and signed a Master Promissory Note which specifically address that he would be receiving student loans. These documents clearly outline the rights and responsibilities of the borrower. Based on the above information as well as additional correspondence in his student file, it is clear that Mr. [redacted] was aware that we was applying for and received a student loan. Based on this information, Mr. [redacted] is not eligible for a refund. Sincerely, Allied American University Tell us why here...