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Allison-Shelton Real Estate Services, Inc.

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Reviews Allison-Shelton Real Estate Services, Inc.

Allison-Shelton Real Estate Services, Inc. Reviews (43)

In November 2014 I entered into a 12 month lease with [redacted]. While I was with [redacted] I was on a discounted rent program because of my income. At the time I was making 12.49/hr

In November 2015 I resigned my lease with the new management company that bought [redacted], named [redacted]. On Jan 15, 2016 I received a notice statin my rent payment wasn’t received and I was now 10 days late. I placed my rent payment in the slot that was connected to the leasing office door on 02/02/2016. I explained this to the leasing consultant who then told me they could not locate the payment and to bring in my receipt. I didn’t have the receipt. They let me know that because I didn’t have the receipt that I was still responsible for the rent payment and the late fees could be waived.

One week later I went to the leasing office and paid the rent for Jan. again. Now totaling over $1500 in 2 weeks. One week after that I went to pay February’s rent and was told that they would not accept it without the late fees from January, which I was told were able to be waived due to the circumstances.

With the late fees included the payment would have been around $1200. Considering I had just paid $1500 a week prior I was unable to pay the entire amount. The funds that I gave them for Feb rent were the last that I had in my account and they refused to accept the rent. I was forced to give a 30-day notice. I signed the documents for the 30 notice and received papers for when I had to go to court as well as the date I was required to vacate.

One week prior to the date I was to vacate, I went to the apartment to retrieve the remainder of my belongings which included valuables, all of my documents including birth certificate, social security card, and items of sentimental value, along with clothing and cookware) when I got the the apartment the entire apartment was empty and had been repainted. I contacted the leasing office to see what happened to my things and they stated that they had disposed of my belongings, although it was before the date that I was supposed to be out if the apartment. They stated that I had abandoned the apartment although I went to the leasing office and signed papers stating I was giving notice to vacate. When I asked for a copy of the documents because they disposed of my file drawer, they stated they didn’t have them and they only had the court documents. Every time I went to the office to get the documents the receptionist would tell me that the Manager had them but was never there. This issue is still un resolved as I have reported them to the Revdex.com and haven’t heard anything back

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We respectfully reject your business response.   1.  DOORS:  Article VI, Section 1(c) of the CC&Rs requires the Association to maintain the doors of Units, except in cases where the Board has determined that a door was damaged by an owner, resident or guest.  The doors were NOT damaged by us, our residents, or our guests.  It is unclear to us as to why you continue to reference a legal opinion about negligent owner misconduct, when there is no evidence to suggest that it occurred in this case.   We have e-mailed your attorney directly over the weekend to better clarify our concerns, and would like copies of all future communications from him that address the specific issues outlined in this complaint.    18 minutes after receiving this Revdex.com response, we received another e-mail from your colleague at Allison-Shelton accepting responsibility to repair the doors.  It would be very helpful if your organization could better coordinate your communication with us, in order to avoid confusion and resolve matters in the most efficient manner moving forward.  2.  GATES and WALL FOOTINGS:  Thank you for clarification about the gates that we requested six weeks ago.  They were nearly 30 years old, and were made of wooden fencing that had deteriorated with time, weather, wear and tear, and lack of HOA maintenance.  We replaced the gates with the type Mr. [redacted] recommended, and I am happy to provide you with the receipt for their replacement.   As we explained to Mr. [redacted], an stabilizing brace had to be placed above one of the gates, due to the structural failure of the adjacent wall.  Thank you for notifying your contractor about the wall instability.  Please provide us with further information regarding the the contractor's assessments and the timeline for repairs.3.  TERMITES:  There are still active termite tubes on the neighboring property.  They have been there consistently since December 2012, when we first viewed the [redacted] Properties.  We have included another set of photographs depicting their active infestation.  These photos were taken today.   (12/24/14).  You mentioned that Allison-Shelton saw no reason to notify us of the treatments that were supposedly done to this structure.  This is disappointing, since you have received calls, emails, and pictures from us regarding the problem every few months for nearly two years.  We also specifically requested documentation of the termite treatments in from you in writing.  A quick email response would have been a minimum common courtesy for a company who advertises "excellent and responsive service to the residents of the communities" and "an overall commitment to the neighborhoods in which we operate".4.  FLASHING:  There was no mention of the broken flashings in your response.  The flashings are still severely damaged, allowing (rodents, insects, scorpions) direct access into the walls of our property.  Please advise on the specific plan and timeline to address this issue.5.  INCOMPLETE WALL REPAIR:  Your response also did not give further information about on completing the wall damage repair job in front of our property.  Please advise on the specific plan and timeline to address this issue.As always, we look forward to the prompt resolution of these matters.   

Regards,

[redacted] and [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

To whom it may concern,   we have been able to stay with family for a few days and will be on the road again for a few days and having access to a computer is difficult.   I am aware Revdex.com does not resolve the financial issues,  but I sure hope that can resolve the conflict that leads to the financial issues.  Though I prefer their attorney be in contact with you I am not sure how that works.   She called me Friday and let me know she sent the company information as to consider.    My husband and I have offered 1,000.00 and pay 250.00 a month for 4 months.   We felt this was a strong offer to avoid conflict,  saves our credit,  share in the loss, have explained they cannot collect fee's as we are both on social security disability.  They have all the proof from the [redacted] apt mgt of our difficult history there to include being charged by wild animals and our apartment entered without permission and work performed with nail guns blowing a dogs mind so bad she could never be left alone again and we had to adopt her out.  The list goes on.   We still have not heard from the owners, which seems so odd.   I would think they first want to communicate about what happen,  do some improvements for future residents,  but so far nothing,  just their attorney sent to get money.   I don't like this, this conflict un-nerves me everyday,  want it resolved.   Dont want arguments, conflict,  just hey,  let's get it solved and moved on.     Please be patient for responses from us,  as I write when I can from a computer.    

Thanks,  [redacted] and [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I received a letter that all aspects of the my Revdex.com case #[redacted] have been resolved by Allison-Shelton.  1/2) However, I have not received any communication from Allison-Shelton confirming that the tract of my door will be repaired or that I will be reimbursed for the gates I replaced.  It is the HOA's responsibility per the HOA CCR's.  Will you please have them send me this written confirmation?  (Items 1 and 2 - UNRESOLVED)3) The termite tubes that were present no longer have active insects.  (Item 3 - Resolved)4)  The flashing has been repaired (Item 4 - Resolved)5A) The wall outside my [redacted] Property has not been painted and the bush was not replaced.  No action has  been taken on this.  (Item 5A - UNRESOLVED)
5B) I had to stabilize the wall with an unconventional frame to mount the door gate.  It is difficult to tell if the wall has been stabilized.  Can you send me the documentation that this was indeed completed (Item 5B - waiting documentation).1. DOORSA. The Association has agreed to pay for the front door as outlined in the CC&R's.  This does satisfy part of my request pertaining to the front door.   I will have this door repaired and provide a receipt to the Association.B. Ms. [redacted] did not reference the sliding door frame tract in her response.  The Association has agreed to repair/replace damage to a sliding door frame previously.  In an email sent to me on 7/18/13, Allison Shelton wrote:“it is the responsibility of the HOA to maintain and repair the door.  The Attorney also stated that the frame of the sliding door would be covered.” Then Ms. [redacted] later sent me an email on 12/18/14 stating: “The Association will not be replacing those doors.  As for the ‘tract’, that is not a door and will not be replaced either.  You may take this up with your counsel if you desire.”This has been extremely frustrating, since Ms. [redacted] was in possession of her colleague’s email which stated Allison-Shelton’s Attorney’s opinion on the matter.  I have requested that she take the time to read the email, and re-consult with her counsel if needed.  She has not responded to this specific issue to date. I would like a current written confirmation that the door frame will be repaired.2. GATESWhile I always appreciate Ms. [redacted]’s creative arguments about the HOA responsibilities, they are not supported by the language in the CCR’s.  It is the responsibility of the Association to replace, maintain, and repair any improvements on personal property adjacent to private streets, walkways mailboxes, etc.(Article VI, Section 1)  The gates are adjacent to the common area walkway to the pool/tennis court area, mailboxes, and [redacted].  
As stated in my previous response, the gates were nearly 30 years old, and were made of wooden fencing that had deteriorated with time, weather, wear and tear, and lack of HOA maintenance.  We replaced the gates with the type Mr. [redacted] recommended, and I am happy to provide the receipt for their replacement.   3. TERMITES 
I am not privy to records of termite treatments on the Los Prados property, but I have never seen a disruption in termite activity over the past two years.  I have re-attached the photos that were sent to Allison-Shelton showing active termites that were taken on 5/18/14 and 12/24/14.  The tubes contain live insects.  I have also attached photos of the active termite tubes that were taken today, 1/6/15.  I do not consider this issue to be resolved, as there is still active termite infestation in the Los Prados community that needs to be addressed.  4. FLASHING Thank you for scheduling the repair of the [redacted] in January 2015.  Note: There is damage to both the lower and upper wall flashings on the properties that are in need of repair.  5. WALL REPAIRA. I have included photos of the unfinished wall repair in front of the [redacted] property as requested.  I’ve attached photos sent on 5/18/14.  The stucco was fixed, and the oleander in front of the property was cut down to a stump when they did the repair.  The bush subsequently died, and was removed.  The stucco has yet to be painted and the oleander has not been replaced.  B. The wall adjacent to [redacted]. on the [redacted] property is still unstable.  Mr. [redacted] said he would be inspecting the wall when I spoke with him on 11/26/14, and Ms. [redacted] stated that she was having it looked at by a general contractor on 12/23/14.  Please update me about the contractor’s assessment and the timeline for repair.  This issue was not referenced in Allison-Shelton’s most recent communication.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Thank you for your time and attention to this matter.  I am confused that Ms. [redacted] reported that I did not respond to Allison Shelton. I received emails from both Ms. [redacted] and Mr. [redacted] on 12/23/14, and responded promptly (referencing both emails) on 12/24/14 via the Revdex.com.  Since I received two emails with conflicting information within 20 minutes of each other, I said that “it would be very helpful if your organization could better coordinate your communication with us, in order to avoid confusion and resolve matters in the most efficient manner moving forward.”  The record of this email timeline is documented within our Revdex.com communication history.  Allison-Shelton is responding to my 12/24/14 email after 12 days, on 1/5/14.     1. DOORSA. The Association has agreed to pay for the front door as outlined in the CC&R's.  This does satisfy part of my request pertaining to the front door.   I will have this door repaired and provide a receipt to the Association.B. Ms. [redacted] did not reference the sliding door frame tract in her response. The Association has agreed to repair/replace damage to a sliding door frame previously.  In an email sent to me on 7/18/13, Allison Shelton wrote: “it is the responsibility of the HOA to maintain and repair the door.  The Attorney also stated that the frame of the sliding door would be covered.”Then Ms. [redacted] later sent me an email on 12/18/14 stating: “The Association will not be replacing those doors.  As for the ‘tract’, that is not a door and will not be replaced either.  You may take this up with your counsel if you desire.”      This has been extremely frustrating, since Ms. [redacted] was in possession of her colleague’s email which stated Allison-Shelton’s Attorney’s opinion on the matter.  I have requested that she take the time to read the email, and re-consult with her counsel if needed.  She has not responded to this specific issue to date. I would like a current written confirmation that the door frame will be repaired.2. GATESWhile I always appreciate Ms. [redacted]’s creative arguments about the HOA responsibilities, they are not supported by the language in the CCR’s.  It is the responsibility of the Association to replace, maintain, and repair any improvements on personal property adjacent to private streets, walkways mailboxes, etc.  (Article VI, Section 1)  The gates are adjacent to the common area walkway to the pool/tennis court area, mailboxes, and [redacted].  As stated in my previous response, the gates were nearly 30 years old, and were made of wooden fencing that had deteriorated with time, weather, wear and tear, and lack of HOA maintenance.  We replaced the gates with the type Mr. [redacted] recommended, and I am happy to provide the receipt for their replacement.   3. TERMITES – I am not privy to records of termite treatments on the [redacted] property, but I have never seen a disruption in termite activity over the past two years.  I have re-attached the photos that were sent to Allison-Shelton showing active termites that were taken on 5/18/14 and 12/24/14.  The tubes contain live insects.I have also attached photos of the active termite tubes that were taken today, 1/6/15.  I do not consider this issue to be resolved, as there is still active termite infestation in the [redacted] community that needs to be addressed.  4. FLASHING Thank you for scheduling the repair of the [redacted] Flashings in January 2015.  Note: There is damage to both the lower and upper wall flashings on the properties that are in need of repair.  5. WALL REPAIRA. I have included photos of the unfinished wall repair in front of the [redacted]. property as requested.  I’ve attached photos sent on 5/18/14.  The stucco was fixed, and the oleander in front of the property was cut down to a stump when they did the repair.  The bush subsequently died, and was removed.  The stucco has yet to be painted and the oleander has not been replaced.  B. The wall adjacent to [redacted]. on the [redacted] property is still unstable.  Mr. [redacted] said he would be inspecting the wall when I spoke with him on 11/26/14, and Ms. [redacted] stated that she was having it looked at by a general contractor on 12/23/14.  Please update me about the contractor’s assessment and the timeline for repair.  This issue was not referenced in Allison-Shelton’s most recent communication.Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

To whom it may concern,   we have been able to stay with family for a few days and will be on the road again for a few days and having access to a computer is difficult.   I am aware Revdex.com does not resolve the financial issues,  but I sure hope that can resolve the conflict that leads to the financial issues.  Though I prefer their attorney be in contact with you I am not sure how that works.   She called me Friday and let me know she sent the company information as to consider.    My husband and I have offered 1,000.00 and pay 250.00 a month for 4 months.   We felt this was a strong offer to avoid conflict,  saves our credit,  share in the loss, have explained they cannot collect fee's as we are both on social security disability.  They have all the proof from the [redacted] apt mgt of our difficult history there to include being charged by wild animals and our apartment entered without permission and work performed with nail guns blowing a dogs mind so bad she could never be left alone again and we had to adopt her out.  The list goes on.   We still have not heard from the owners, which seems so odd.   I would think they first want to communicate about what happen,  do some improvements for future residents,  but so far nothing,  just their attorney sent to get money.   I don't like this, this conflict un-nerves me everyday,  want it resolved.   Dont want arguments, conflict,  just hey,  let's get it solved and moved on.     Please be patient for responses from us,  as I write when I can from a computer.    

Thanks,  [redacted] and [redacted]

Good afternoon.Customer satisfaction is EXTREMELY important to our company, as well as treating all homeowners the same way, and not providing special treatment.  It is clear that the 2 doors in question were clearly beat up and that the damage to them was not due to normal wear and tear.  However, it has been agreed upon to replace them anyway.  The tract to a sliding glass door is not replacing the 'door' but requesting a tract be replaced.  This would be the responsibility of the homeowner.  Contrary to the owners statement the attorney did not state that the frame of the sliding glass door would be covered.As for the gates (see attached portion of the CC&R's), I believe the gate in question falls under Article III, Section 5.  The gate in question leads to the private back yard of the lot owner.  This gate serves no other purpose but for that of the owner of the lot and shall be the responsibility of the lot owner.  You may also want to refer to Article III, Section 7. and subsections (a), (b), (c), (d) & (e).  As mentioned in previous correspondence, the flashing, and the wall shall be repaired at the cost of the Association.  In addition, I have once again called Burns Pest Elimination to treat for the termites at 712 W. 14th Street, and have requested a confirmation of such treatment be sent to me upon completion.  I will have [redacted] email the Ms. [redacted] regarding the status of the contractor and the scheduling of the agreed upon repairs.Again, we sincerely want to get these issues resolved with Ms. [redacted] in a professional and fair manner to all involved.Sincerely,[redacted]

I have reviewed the response made by the business in reference to complaint ID...

[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I disagree with the charge of $165 for "painting" as stated previously in my complaint. I have tried to dispute the charge numerous times directly with the representatives at [redacted]. I have not received any phone calls or emails from anyone at [redacted] since the complaint was filed. If a check for $75.71 was already processed then I am requesting an additional check for $324.29 to be issued. I am requesting the full deposit of $350 to be returned and an additional $50 to be processed for my inconvenience. The sum total of what I'm requesting is $400.

Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We respectfully reject your business response.   1.  DOORS:  Article VI, Section 1(c) of the CC&Rs requires the Association to maintain the doors of Units, except in cases where the Board has determined that a door was damaged by an owner, resident or guest.  The doors were NOT damaged by us, our residents, or our guests.  It is unclear to us as to why you continue to reference a legal opinion about negligent owner misconduct, when there is no evidence to suggest that it occurred in this case.   We have e-mailed your attorney directly over the weekend to better clarify our concerns, and would like copies of all future communications from him that address the specific issues outlined in this complaint.    18 minutes after receiving this Revdex.com response, we received another e-mail from your colleague at Allison-Shelton accepting responsibility to repair the doors.  It would be very helpful if your organization could better coordinate your communication with us, in order to avoid confusion and resolve matters in the most efficient manner moving forward.  2.  GATES and WALL FOOTINGS:  Thank you for clarification about the gates that we requested six weeks ago.  They were nearly 30 years old, and were made of wooden fencing that had deteriorated with time, weather, wear and tear, and lack of HOA maintenance.  We replaced the gates with the type Mr. [redacted] recommended, and I am happy to provide you with the receipt for their replacement.   As we explained to Mr. [redacted], an stabilizing brace had to be placed above one of the gates, due to the structural failure of the adjacent wall.  Thank you for notifying your contractor about the wall instability.  Please provide us with further information regarding the the contractor's assessments and the timeline for repairs.3.  TERMITES:  There are still active termite tubes on the neighboring property.  They have been there consistently since December 2012, when we first viewed the [redacted] Properties.  We have included another set of photographs depicting their active infestation.  These photos were taken today.   (12/24/14).  You mentioned that Allison-Shelton saw no reason to notify us of the treatments that were supposedly done to this structure.  This is disappointing, since you have received calls, emails, and pictures from us regarding the problem every few months for nearly two years.  We also specifically requested documentation of the termite treatments in from you in writing.  A quick email response would have been a minimum common courtesy for a company who advertises "excellent and responsive service to the residents of the communities" and "an overall commitment to the neighborhoods in which we operate".4.  FLASHING:  There was no mention of the broken flashings in your response.  The flashings are still severely damaged, allowing (rodents, insects, scorpions) direct access into the walls of our property.  Please advise on the specific plan and timeline to address this issue.5.  INCOMPLETE WALL REPAIR:  Your response also did not give further information about on completing the wall damage repair job in front of our property.  Please advise on the specific plan and timeline to address this issue.As always, we look forward to the prompt resolution of these matters.   

Regards,

[redacted] and [redacted]

To whom it may concern:  First, we responded to the Ms. [redacted] directly with an email and she did not respond.  I am responding per the bullet points in the homeowner's last email.1.The Association has already agreed to pay for her front door as outlined in the CC&R's.  This should satisfy this request.2. Gates are the responsibility of the homeowner.  The gate in which the homeowner speaks of lead to her back yard, and her back yard only.  The Association has no access to the back yards on 14th street and is not responsible for maintaining anything in the back yards of those particular row of units.3.  The termites were treated on the next door unit.  The termites are not even on the homeowners unit, but regardless this request was taken care of.4.  Flashing - the Association will have the flashing repaired within the month of January 2015.5.  Wall repair - please provide pictures of what needs to be repaired.Thank you.[redacted], RPD

[redacted] submitted an "open deposit" for the next available unit on 1/28/2015. Upon obtaining an apartment for [redacted] on 6/12/15 we called him to come in and fill out income qualification paperwork. He did come in and although he did not need to pay a full deposit at the time [redacted] stated that he...

would rather pay the entire deposit and be done with it so we accepted his deposit of $860.00. On [redacted] application and paperwork he stated that his gross income is $2,031.00 per month which would have qualified him for an apartment at [redacted]. After management reviewed his 3rd party income verifications his income was found to be $2,136.00 per month which put him over our income restriction. We called him on 6/15/15 to let him know that he was not qualified to move in and we asked him to come pick up his money order. He refused to accept his money order for his deposit back and signed a refusal stating he wanted a new check mailed to him. Our office then deposited his money order and processed a refund to be mailed to the address on his application. [redacted] check was mailed out on 6/19 to his home address; which was within the 14 days that we had to return this to the applicant. [redacted] then came in and stated that he never received a check and he wanted it mailed to his P.O. Box. and then walked out.  Despite numerous requests via phone and email to obtain his P.O. box so we could have a new check cut he ignored our requests until on 7/9/2015 when he provided a his P.O. Box address. Our office then issued a new check and sent it certified mail to his P.O. Box address for $860.00. Management will refund the $60 non-refundable application fee that was submitted for any inconveniences that this may have caused.  The check for $60 will be sent to the PO Box provided on 7/9.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I received a letter that all aspects of the my Revdex.com case #[redacted] have been resolved by Allison-Shelton.  1/2) However, I have not received any communication from Allison-Shelton confirming that the tract of my door will be repaired or that I will be reimbursed for the gates I replaced.  It is the HOA's responsibility per the HOA CCR's.  Will you please have them send me this written confirmation?  (Items 1 and 2 - UNRESOLVED)3) The termite tubes that were present no longer have active insects.  (Item 3 - Resolved)4)  The flashing has been repaired (Item 4 - Resolved)5A) The wall outside my [redacted] Property has not been painted and the bush was not replaced.  No action has  been taken on this.  (Item 5A - UNRESOLVED)
5B) I had to stabilize the wall with an unconventional frame to mount the door gate.  It is difficult to tell if the wall has been stabilized.  Can you send me the documentation that this was indeed completed (Item 5B - waiting documentation).1. DOORSA. The Association has agreed to pay for the front door as outlined in the CC&R's.  This does satisfy part of my request pertaining to the front door.   I will have this door repaired and provide a receipt to the Association.B. Ms. [redacted] did not reference the sliding door frame tract in her response.  The Association has agreed to repair/replace damage to a sliding door frame previously.  In an email sent to me on 7/18/13, Allison Shelton wrote:“it is the responsibility of the HOA to maintain and repair the door.  The Attorney also stated that the frame of the sliding door would be covered.” Then Ms. [redacted] later sent me an email on 12/18/14 stating: “The Association will not be replacing those doors.  As for the ‘tract’, that is not a door and will not be replaced either.  You may take this up with your counsel if you desire.”This has been extremely frustrating, since Ms. [redacted] was in possession of her colleague’s email which stated Allison-Shelton’s Attorney’s opinion on the matter.  I have requested that she take the time to read the email, and re-consult with her counsel if needed.  She has not responded to this specific issue to date. I would like a current written confirmation that the door frame will be repaired.2. GATESWhile I always appreciate Ms. [redacted]’s creative arguments about the HOA responsibilities, they are not supported by the language in the CCR’s.  It is the responsibility of the Association to replace, maintain, and repair any improvements on personal property adjacent to private streets, walkways mailboxes, etc.(Article VI, Section 1)  The gates are adjacent to the common area walkway to the pool/tennis court area, mailboxes, and [redacted].  
As stated in my previous response, the gates were nearly 30 years old, and were made of wooden fencing that had deteriorated with time, weather, wear and tear, and lack of HOA maintenance.  We replaced the gates with the type Mr. [redacted] recommended, and I am happy to provide the receipt for their replacement.   3. TERMITES 
I am not privy to records of termite treatments on the Los Prados property, but I have never seen a disruption in termite activity over the past two years.  I have re-attached the photos that were sent to Allison-Shelton showing active termites that were taken on 5/18/14 and 12/24/14.  The tubes contain live insects.  I have also attached photos of the active termite tubes that were taken today, 1/6/15.  I do not consider this issue to be resolved, as there is still active termite infestation in the Los Prados community that needs to be addressed.  4. FLASHING Thank you for scheduling the repair of the [redacted] in January 2015.  Note: There is damage to both the lower and upper wall flashings on the properties that are in need of repair.  5. WALL REPAIRA. I have included photos of the unfinished wall repair in front of the [redacted] property as requested.  I’ve attached photos sent on 5/18/14.  The stucco was fixed, and the oleander in front of the property was cut down to a stump when they did the repair.  The bush subsequently died, and was removed.  The stucco has yet to be painted and the oleander has not been replaced.  B. The wall adjacent to [redacted]. on the [redacted] property is still unstable.  Mr. [redacted] said he would be inspecting the wall when I spoke with him on 11/26/14, and Ms. [redacted] stated that she was having it looked at by a general contractor on 12/23/14.  Please update me about the contractor’s assessment and the timeline for repair.  This issue was not referenced in Allison-Shelton’s most recent communication.

Regards,

We apologize for any inconvenience that this may have caused and would like to let [redacted] know that his holding deposit will be overnighted, to the address on this compliant.  Please see the...

tracking number provided below:

There were move out charges paid to 3rd party vendors for painting ($165), cleaning ($80) and carpet cleaning ($40).  A refund check of $75.71 was processed and mailed.

In November 2014 I entered into a 12 month lease with [redacted]. While I was with [redacted] I was on a discounted rent program because of my income. At the time I was making 12.49/hr

In November 2015 I resigned my lease with the new management company that bought [redacted], named [redacted]. On Jan 15, 2016 I received a notice statin my rent payment wasn’t received and I was now 10 days late. I placed my rent payment in the slot that was connected to the leasing office door on 02/02/2016. I explained this to the leasing consultant who then told me they could not locate the payment and to bring in my receipt. I didn’t have the receipt. They let me know that because I didn’t have the receipt that I was still responsible for the rent payment and the late fees could be waived.

One week later I went to the leasing office and paid the rent for Jan. again. Now totaling over $1500 in 2 weeks. One week after that I went to pay February’s rent and was told that they would not accept it without the late fees from January, which I was told were able to be waived due to the circumstances.

With the late fees included the payment would have been around $1200. Considering I had just paid $1500 a week prior I was unable to pay the entire amount. The funds that I gave them for Feb rent were the last that I had in my account and they refused to accept the rent. I was forced to give a 30-day notice. I signed the documents for the 30 notice and received papers for when I had to go to court as well as the date I was required to vacate.

One week prior to the date I was to vacate, I went to the apartment to retrieve the remainder of my belongings which included valuables, all of my documents including birth certificate, social security card, and items of sentimental value, along with clothing and cookware) when I got the the apartment the entire apartment was empty and had been repainted. I contacted the leasing office to see what happened to my things and they stated that they had disposed of my belongings, although it was before the date that I was supposed to be out if the apartment. They stated that I had abandoned the apartment although I went to the leasing office and signed papers stating I was giving notice to vacate. When I asked for a copy of the documents because they disposed of my file drawer, they stated they didn’t have them and they only had the court documents. Every time I went to the office to get the documents the receptionist would tell me that the Manager had them but was never there. This issue is still un resolved as I have reported them to the Revdex.com and haven’t heard anything back

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Thank you for your time and attention to this matter.  I am confused that Ms. [redacted] reported that I did not respond to Allison Shelton. I received emails from both Ms. [redacted] and Mr. [redacted] on 12/23/14, and responded promptly (referencing both emails) on 12/24/14 via the Revdex.com.  Since I received two emails with conflicting information within 20 minutes of each other, I said that “it would be very helpful if your organization could better coordinate your communication with us, in order to avoid confusion and resolve matters in the most efficient manner moving forward.”  The record of this email timeline is documented within our Revdex.com communication history.  Allison-Shelton is responding to my 12/24/14 email after 12 days, on 1/5/14.     1. DOORSA. The Association has agreed to pay for the front door as outlined in the CC&R's.  This does satisfy part of my request pertaining to the front door.   I will have this door repaired and provide a receipt to the Association.B. Ms. [redacted] did not reference the sliding door frame tract in her response. The Association has agreed to repair/replace damage to a sliding door frame previously.  In an email sent to me on 7/18/13, Allison Shelton wrote: “it is the responsibility of the HOA to maintain and repair the door.  The Attorney also stated that the frame of the sliding door would be covered.”Then Ms. [redacted] later sent me an email on 12/18/14 stating: “The Association will not be replacing those doors.  As for the ‘tract’, that is not a door and will not be replaced either.  You may take this up with your counsel if you desire.”      This has been extremely frustrating, since Ms. [redacted] was in possession of her colleague’s email which stated Allison-Shelton’s Attorney’s opinion on the matter.  I have requested that she take the time to read the email, and re-consult with her counsel if needed.  She has not responded to this specific issue to date. I would like a current written confirmation that the door frame will be repaired.2. GATESWhile I always appreciate Ms. [redacted]’s creative arguments about the HOA responsibilities, they are not supported by the language in the CCR’s.  It is the responsibility of the Association to replace, maintain, and repair any improvements on personal property adjacent to private streets, walkways mailboxes, etc.  (Article VI, Section 1)  The gates are adjacent to the common area walkway to the pool/tennis court area, mailboxes, and [redacted].  As stated in my previous response, the gates were nearly 30 years old, and were made of wooden fencing that had deteriorated with time, weather, wear and tear, and lack of HOA maintenance.  We replaced the gates with the type Mr. [redacted] recommended, and I am happy to provide the receipt for their replacement.   3. TERMITES – I am not privy to records of termite treatments on the [redacted] property, but I have never seen a disruption in termite activity over the past two years.  I have re-attached the photos that were sent to Allison-Shelton showing active termites that were taken on 5/18/14 and 12/24/14.  The tubes contain live insects.I have also attached photos of the active termite tubes that were taken today, 1/6/15.  I do not consider this issue to be resolved, as there is still active termite infestation in the [redacted] community that needs to be addressed.  4. FLASHING Thank you for scheduling the repair of the [redacted] Flashings in January 2015.  Note: There is damage to both the lower and upper wall flashings on the properties that are in need of repair.  5. WALL REPAIRA. I have included photos of the unfinished wall repair in front of the [redacted]. property as requested.  I’ve attached photos sent on 5/18/14.  The stucco was fixed, and the oleander in front of the property was cut down to a stump when they did the repair.  The bush subsequently died, and was removed.  The stucco has yet to be painted and the oleander has not been replaced.  B. The wall adjacent to [redacted]. on the [redacted] property is still unstable.  Mr. [redacted] said he would be inspecting the wall when I spoke with him on 11/26/14, and Ms. [redacted] stated that she was having it looked at by a general contractor on 12/23/14.  Please update me about the contractor’s assessment and the timeline for repair.  This issue was not referenced in Allison-Shelton’s most recent communication.Regards,[redacted]

The [redacted] HOA is responsible for the front doors of the units.  The HOA is not responsible for damage that is not normal wear and tear of the door.  You can look at the picture with all the screws holding the door together and tell that it was not damaged by normal wear and...

tear.  The HOA cannot confirm when this damage was done, or by who, however, what the HOA believes is that having a door split open and screwed back together is NOT normal wear and tear of a door and the other neighbor's in the complex should not be responsible for replacing a door that was damaged/vandalized in this manner. Additionally, the doors were in that condition when the owner purchased them in October of this year.  The HOA had a legal opinion prepared by an HOA attorney regarding this issue and the HOA is following his opinion.  We have also forwarded her email sent to our offices over the weekend to the attorney for his legal opinion on how to move forward with this issue.  The termites were treated on the unit next door (not her property) and did not see a reason to contact her regarding the treatment of her neighbor's unit.  The patio wall issue was just brought to the association's attention and we are having it looked at by our general contractor.  The gate is her responsibility unless it was damaged by normal wear and tear, per our attorney.  We always strive to provide the best service possible for all the members in the community that we manage.  However, not everyone is going to like the answers they receive regarding a particular issue/request they are asking of the Association or the management company.We are working to resolve this issue through the Association's attorney as quickly as possible.  It was also recommended that Ms. [redacted] might want to seek legal counsel if she was still unsatisfied.Respectfully submitted,[redacted], CAAM, CMCA, AMSAllison-Shelton Real Estate Services, Inc.

The wall was painted, and the landscapers are adding a plant next Monday.The gates are covered under section 5, page 10...Common area easements...it states, "as Owner of the common areas, for use and maintenance as common areas, of those portions of every Lot NOT enclosed for private use, not overhung by the improvements of the lot, or not otherwise clearly intended by Developer for the private and exclusive use of the Lot Owner."  The only people that use the gates are the individual owners of the lots, and the owners have always been responsible for the repair and replacement of the gates.The sliding glass door tract issue comes down to what is a door.  We do not believe that the tract of the door is a door.  We strive to perform at a very high level when it comes to managing HOA's, and it is not always easy when you have conflicting views with the owners.  Our goal is to be fair, reasonable, and consistant.  We apologize for being a little late with our response as we were waiting to hear back from our counsel regarding these issues and he was on vacation.Please let us know if we can be of further assistance.  Thank you!

I have attached the invoices for the repairs that were made to Ms. [redacted] apartment #[redacted] by three separate, third party vendors for the amount sought after. Paint $150 which we were charged $165 for from [redacted]. Carpet $40 which we were charged $70 for from [redacted]. Cleaning $80 from a professional cleaner [redacted]. These charges are not unreasonable and were provided as Ms. [redacted] apartment required these services upon her move out and were charged at the lower amount as walk thru was done with the assessed charges before vendor estimates and or billing. Ms. [redacted] has received a $75.71 refund  from her security deposit. Please contact me if you need any additional information to help resolve this issue.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have documents of what I am getting charged for which I am happy to attach to this email for you to look over. You will see that I am being charged for breaking my lease, which is printed on the "Move out Work Sheet" as 04/2012-04/2013. However I do have a copy of my signed lease agreement (attached to this email) that my lease duration is from 04/2012-11/2012. I am seeking to get this false charge off of my credit, and to not pay for it.  I am NOT going to charge them for the application fees that I paid for and got denied due to this false debt collection, as long as it can be taken off indefinitely.Regards,[redacted]

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Description: Property Management, Real Estate Rental Service, Real Estate Services, Real Estate - Rentals by Individuals, Real Estate Agents, Real Estate, Real Estate Consultants

Address: 2850 E Camelback Rd Ste 300, Phoenix, Arizona, United States, 85016-4367

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