Allison-Shelton Real Estate Services, Inc.

The staff at [redacted] did not release any verbal negative verification as the [redacted] state. Site actually sent over a written positive rental history verification to the requested party. Can provide backup of this if needed.

The [redacted] still owe the site the balance due both parties agreed upon at the time of their move out.

Let me know if you have any further questions.

 

Thank you,

 

Thank you for bringing this matter to our attention and please accept our apologies for the delay.  According to our records, a check in the amount of $101.50 was cut on December 30, 2014, and was mailed on January 02, 2015.  The check was mailed to [redacted]...

 [redacted].  This is the address listed on your Rental Application.  If you do not receive this check by January 12, 2015, please contact me direct, either by phone (###-###-####) or e-mail ([redacted]).  At this time, we will have to stop payment on the check and reissue. Best Regards,

[redacted]Senior Regional Portfolio DirectorAllison-Shelton Real Estate Services, Inc.

The site manager and our attorney have submitted an counter offer to The [redacted]s and we are awaiting a response from them shortly.

PLEASE BE ADVISED THAT THIS COMMUNICATION IS FROM A DEBT COLLECTOR

This  firm  represents  the  interests  of  [redacted]  **  [redacted]  [redacted].  It  has  come  to  my attention that on April 30, 2014, you submitted...

handwritten notice of your decision to terminate your lease early. As stated in your notice, your last date of occupancy was supposed to be July

31, 2014. You also sought management's  consent to settle the buyout amount with a $1,000.00 payment. That settlement offer was not accepted, and management  offered another apartment as an option in lieu of early termination. You declined by subsequently vacating the property on May 9, 2014.

As a result of your decision to terminate the lease early, you now owe monies to [redacted] at [redacted]. I am attaching to this letter a signed copy of the Resident Rental Agreement Buyout  I Early  Termination  Fee  Charges  & Liquidated  Damages  Agreement  ("Agreement"). which  sets  forth  seven  (7)  terms  and  conditions  for  you  to  follow  when  seeking  an  early termination.   The Agreement  states, in part. that you were to provide  management  with sixty (60) days advance  written notice of your desired move-out date and at least sixty (60) days in advance  of such vacate date. you must prepay rent through the vacate date together with all prior balances then due or accrued. Additionally, the Agreement states that you were to pay a sum equal to all previous discounts received, as well as a buyout fee in an amount dependent upon the number of remaining months in the lease agreement. In this instance, you opted to terminate the lease agreement in May of 2014 and thereby over twelve (12) months remained in the contract for a buyout amount equal to $1,640.25. This buyout fee is only one portion of the Agreement.  In  addition  to  the  buyout  fee.  there  are  other  agreed  upon  monies  owed  that collectively are referred to as the buyout amount. Please refer to the attached Agreement. 

As set forth in the Agreement, should litigation occur to enforce the terms of the contract or the Agreement, the prevailing party shall recover taxable court costs and reasonable attorney's fees incurred therein. Additionally, the tenant is liable for a fifty (50) percent collection fee on any and all sums due under the contract or the Agreement, with interest at a rate of eight percent (8%).

The Agreement bears both of your signatures, as well as your initials, and as a result, [redacted] at [redacted] is now seeking payment of outstanding monies in the total amount of

$2,441.00 ($783.00 due for June rent; $829.00 due for concessions; and $1,640.25 due for the buyout fee). Demand is hereby made that you pay the full amount owed no later than Monday, June 13, 2014. Should you fail to do so, my client may initiate a lawsuit  against  you for the entire amount owed, in which we will also seek all attorneys' fees and court costs incurred.

Both my client and I desire to resolve this matter amicably without litigation. I thank you in advance for your understanding and cooperation. Going forward, please direct all communication regarding this matter to me at the address stated below.

This  debt  will be assumed to be valid by the debt  collector, unless you  dispute it or any portion thereof, within thirty (30) days  of your  receipt of this  letter. If you notify us of any dispute, in writing, within the 30-day period mentioned above, we will provide you with verification of the debt  and the name and address of the original creditor if different from the  current creditor.  This  is  not  to  be  construed to mean  that  my  client will not bring any  legal  action to  collect this  indebtedness in the  meantime.   This  letter  is an attempt to collect a debt.

Very truly yours, 

Spoke with [redacted] on Wednesday March 26th regarding her complaint. Explained to her per the site lease file notes, that She and her husband [redacted] did not give proper written notice to vacate as stated per their lease agreement and did not pay thru that notice. Ms. [redacted] stated that she...

did give written notice to the property and would need to talk with [redacted] and send me a copy of their notice and proof of payment. I provided her with my email address to send a copy of that notice and payment that we could review.I have not yet been provided with these items as of date.[redacted]Regional Portfolio DirectorAllison-Shelton Real Estate Services

Thank you for forwarding and for bringing this concern to our attention.  According to our records, the following is what transpired regarding the move out charges for [redacted]: The original Move Out Charges Notice was mailed on 05/24/2013, via the postal service,  to the...

address that Ms. [redacted] provided to us. There were several conversations between Ms. [redacted] and [redacted], our Assistant Manager, between June and July of 2013.  Ms. [redacted] was not satisfied with the total balance due on her account.  [redacted] was not of the authority to make adjustments on the account at that time.  Ms. [redacted] was not happy with this decision and we did not hear from her again until late December, when she received notification from the Collection Agency.  Please note that we were at the liberty to forward this account to the Collection Agency anytime after July, and had hoped that we would hear from Ms. [redacted] again.  We did not, therefore forwarded the account to Collections. After several additional conversations through December, we did come to an agreement and have accepted the offer of $1,500 from Ms. [redacted].  She worked through the Collection Agency to negotiate this offer, and they presented it to us.  This has already been resolved and Ms. [redacted] is left with the responsibility to pay the balance due to the Collection Agency within 30 days of acceptance of the offer. Please contact me with questions or if further information is needed. Best Regards, [redacted] l Senior Regional Portfolio DirectorAllison-Shelton Real Estate Services, AMO*

I am currently in communication with [redacted] in regards to her outstanding balance due.  The copy of the lease that has been supplied is correct and is not in question. [redacted] signed a 7 month lease which expired on 11/30, but the office staff did not receive the required written 30 day notice to vacate prior to the end of the lease of 11/30/12. She is working with her husband on retrieving a copy of the completed notice to vacate form she states was submitted back to the leasing office in late November/early December.[redacted]Regional Portfolio Director

Review: Hello. We currently reside in the Summit Apartments in Flagstaff, AZ and Allison Shelton is the managing company. They currently require us to submit a 60 day notification of intent to vacate our apartment. We did provide a 60 day notice, but we found a place that requires us to move in by Dec 15, 2015. We can be out our apartment by December 31, 2015. We are being forced to pay rent on an empty apartment for the month of January. I would like to be able to turn in our keys on Dec 31, 2015 and not pay January rent for a vacant apartment. This would also allow the property management to come into our apartment and get it cleaned and ready to rent again. Cost of living in Flagstaff is high and it will be a financial hardship for us to pay the required 1475 for a vacant apartment and to pay rent on our current house. Any help with this matter would be appreciated. Thank you for your time.Desired Settlement: To be allowed to move out of our current apartment by December 31, 2015 and not pay rent for January 2016 for an empty apartment

Review: I moved out of my apartment on 09/07/14. I called numerous times after moving out to confirm there were no move out fees. I was continuously told by several representatives in the office that [redacted], the head of maintenance, had not completed the walk through yet. I finally gave up pursuing the issue and requested a call once the walk through was completed. I never received a call. I called at the beginning of October to once again confirm there were no charges, and was advised that I owed money for move out fees and prorated rent fees. [redacted], the assistant manager, took over the phone call at that point. She emailed me the fees, and I asked about the prorated amount. She said the prorated amount was incorrect and that it would be sent to accounting to take off that amount. With the prorated rent taken off, I would be sent a check for the remaining balance left on the deposit I paid. I then asked what the fee for the paint was for ($150.00 for full paint 2 tone). She said she would have [redacted] call me about the paint.

When I spoke with [redacted], he said the entire apartment needed to be repainted, including the baseboards. I asked why I had to pay for them to repaint the apartment, when there wasn't fresh paint on the walls when I moved in. He was unable to answer my question and referred me back to [redacted] or [redacted]. At that point, Friday, 10/24, I told him that I needed [redacted] or [redacted] to contact me, or I would be forced to file a Revdex.com complaint.

The fact that I am being charged for paint is completely ridiculous. When I moved in, I made a complaint about the walls, and several other things that were not clean/working/damaged etc. There were 2 buckets of paint sitting in my kitchen for weeks until I moved them outside, and finally maintenance picked them up and took them away. If there were 2 full buckets of paint in my kitchen, and considering all the other things that were not ready in my apartment when I moved in, it goes without saying that the walls had not been painted (as they should have been) before I moved in. The excuse I kept getting when I moved in was that maintenance was too busy this time of year, and didn't have enough time to make all the necessary corrections and bring my apartment up to a livable condition.

I tried again to get a resolution without filing a complaint, yesterday, by calling the office and asking for [redacted] or [redacted]. I was advised that [redacted] left for the day, and [redacted] was walking the property. I asked to be called back by [redacted] when she returned, and was told that she would call back. I have not received a call back from [redacted] or [redacted]. I am tired of chasing down the representatives in the office, and wasting my time without any hope of getting a resolution.Desired Settlement: I would like to receive a full refund of the $350.00 deposit that was paid when I moved in to Mission Springs, and an additional $50.00 for my inconvenience and wasted time. The apartment was in an almost unlivable condition when I moved in, and I complained numerous times about the state of the apartment. I should not be charged any move out fees after everything I have been put through by maintenance and the representatives in the office.

Business

Response:

There were move out charges paid to 3rd party vendors for painting ($165), cleaning ($80) and carpet cleaning ($40). A refund check of $75.71 was processed and mailed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I disagree with the charge of $165 for "painting" as stated previously in my complaint. I have tried to dispute the charge numerous times directly with the representatives at [redacted]. I have not received any phone calls or emails from anyone at [redacted] since the complaint was filed. If a check for $75.71 was already processed then I am requesting an additional check for $324.29 to be issued. I am requesting the full deposit of $350 to be returned and an additional $50 to be processed for my inconvenience. The sum total of what I'm requesting is $400.

Regards,

Business

Response:

I have attached the invoices for the repairs that were made to Ms. [redacted] apartment #[redacted] by three separate, third party vendors for the amount sought after. Paint $150 which we were charged $165 for from [redacted]. Carpet $40 which we were charged $70 for from [redacted]. Cleaning $80 from a professional cleaner [redacted]. These charges are not unreasonable and were provided as Ms. [redacted] apartment required these services upon her move out and were charged at the lower amount as walk thru was done with the assessed charges before vendor estimates and or billing. Ms. [redacted] has received a $75.71 refund from her security deposit. Please contact me if you need any additional information to help resolve this issue.

Review: I GAVE [redacted] APT A DEPOSIT OF 150.00

TO HOLD AN APT WHILE CREDIT CHECKS WERE DONE

I WAS TURNED DOWN AND TOLD MY DEPOSIT WOULD BE RETURNED

TO ME UPON DENIAL OF CREDIT. THAT WAS OCT, 17, 2014

SINCE DEC 17 2015 TO PRESENT, I HAVE BEEN TOLD ITS IN THE MAIL,

THEY FORGOT TO PROCESS IT, THERE ARE NEW PEOPLE IN THE OFFICE,

ONE EXCUSE AFTER ANOTHER I WANT MY DEPOSIT BACK THAT'S ALL.Desired Settlement: I WANT THIS MONEY RETURN TO MY BANK ACCOUNT, OR MAKE OUT A CHECK AND I WILL PERSONALLY PICK IT UP

AND AN APOLOGY FROM THE BUSINESS INVOLVED FOR MY AGGRAVATION FOR THE LAST TWO MONTHS WASTING MY TIME

AND LYING ABOUT THE FIRST CHECK IN THE FIRST PLACE.

Business

Response:

Thank you for bringing this matter to our attention and please accept our apologies for the delay. According to our records, a check in the amount of $101.50 was cut on December 30, 2014, and was mailed on January 02, 2015. The check was mailed to [redacted]. This is the address listed on your Rental Application. If you do not receive this check by January 12, 2015, please contact me direct, either by phone (###-###-####) or e-mail ([redacted]). At this time, we will have to stop payment on the check and reissue. Best Regards,

[redacted]Senior Regional Portfolio DirectorAllison-Shelton Real Estate Services, Inc.

I've been here for 9 years, when I moved here it was a nice place to be, now it's a run down shamble of a place to live, they don't care about what they do or keep up, they take forever to fix things, the grounds are in a horrible state of affairs, it's just not a nice place to live any more

Review: On 07/29/15 I deposited a REFUNDABLE $50 hold for an apartment in [redacted]. My deposit was made into an account numbered [redacted] Soon after I notified the manager that I would like my hold released as I found another property to reside in. I have called multiple times and have showed up in person on 2 separate occasions. As of 1/26/2016 I still have not received my deposit or any promise thereof. I have been in contact with manager, Richell W[redacted] via e-mail and she has notified me she is contacting corporate about this matter multiple times to no avail.Desired Settlement: I would like my $50 deposit refunded in full with interest.

Business

Response:

We apologize for any inconvenience that this may have caused and would like to let [redacted] know that his holding deposit will be overnighted, to the address on this compliant. Please see the tracking number provided below:[redacted]

Review: Allison-Shelton manages the [redacted] community where I own two properties. I have contacted them on multiple occasions to correct problems, and have experienced endless problems. They often do not return calls or emails in a timely manner - or at all. When they do respond, they do not acknowledge/remember the content of our previous communications, and do not follow through on their commitments. I have requested repairs/maintenance verbally and via email to Allison-Shelton on multiple occasions, and have encountered unprofessional, disorganized staff with extremely poor follow through.

Per our CCR's, the HOA is required to maintain/replace the doors on the [redacted] Properties. They first denied responsibility to replace the doors. I challenged them, because the CCR's mandate it. Allison-Shelton consulted with their attorney, and he told them they were required to replace/repair the doors. Allison-Shelton sent me two separate e-mails acknowledging their responsibility do so per their counsel. They replaced one door last year, but will not replace the other doors. I sent them copies of the email showing that they are responsibility for making repairs to vandalized doors per their attorney, and they sent a me an email back saying they won't repair the door because there was vandalism. It is exasperating.

There are several other issues I have contacted them about that have not been attended to, including termite infestation, broken flashing, uncompleted wall repairs, unstable walls, and abandoned construction site hazards on the property.

TERMITE INFESTATION - URESOLVED - ( 21 months) I have contacted Allison-Shelton (Ms. [redacted], Mr. [redacted], Ms. [redacted]) by email/phone on multiple occasions and have sent photographs. They said they would treat them, but termites are still present. I requested documentation of termite treatments, but they did not respond. I was informed that an exterminator was called, but there has been no treatment to date. I asked for the Exterminator's phone contact information, and they sent me MY CELL PHONE NUMBER.

FLASHING - UNRESOLVED - (7 weeks) I have contacted Allison-Shelton (Mr. [redacted], Ms. [redacted]) by email/phone on multiple occasions and have sent photographs, but flashing has not been repaired.

WALL REPAIR - UNRESOLVED - (8 months) I have contacted Allison-Shelton (Mr. [redacted], Ms. [redacted]) by email/phone and have sent photographs. The stucco was finally repaired after several months, but they have not repainted the wall.

UNSTABLE WALL FOOTING - UNRESOLVED - (4 weeks) I have contacted Allison-Shelton (Mr. [redacted], Ms. [redacted]) by email/phone. The wall has not been repaired.

ABANDONED CONSTRUCTION SITE HAZARD - RESOLVED BY OWNER AFTER NO RESPONSE (4 months) - There was an abandoned, hazardous construction site outside my property for months. I contacted Allison-Shelton (Mr. [redacted]), but he never responded. After several months, I tracked down the subcontractor myself, and had the site cleaned up.Desired Settlement: 1) Replace Doors

2) Treat Termites

3) Repair Flashing

4) Paint Wall

5) Stabilize Wall

Business

Response:

The [redacted] HOA is responsible for the front doors of the units. The HOA is not responsible for damage that is not normal wear and tear of the door. You can look at the picture with all the screws holding the door together and tell that it was not damaged by normal wear and tear. The HOA cannot confirm when this damage was done, or by who, however, what the HOA believes is that having a door split open and screwed back together is NOT normal wear and tear of a door and the other neighbor's in the complex should not be responsible for replacing a door that was damaged/vandalized in this manner. Additionally, the doors were in that condition when the owner purchased them in October of this year. The HOA had a legal opinion prepared by an HOA attorney regarding this issue and the HOA is following his opinion. We have also forwarded her email sent to our offices over the weekend to the attorney for his legal opinion on how to move forward with this issue. The termites were treated on the unit next door (not her property) and did not see a reason to contact her regarding the treatment of her neighbor's unit. The patio wall issue was just brought to the association's attention and we are having it looked at by our general contractor. The gate is her responsibility unless it was damaged by normal wear and tear, per our attorney. We always strive to provide the best service possible for all the members in the community that we manage. However, not everyone is going to like the answers they receive regarding a particular issue/request they are asking of the Association or the management company.We are working to resolve this issue through the Association's attorney as quickly as possible. It was also recommended that Ms. [redacted] might want to seek legal counsel if she was still unsatisfied.Respectfully submitted,[redacted], CAAM, CMCA, AMSAllison-Shelton Real Estate Services, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.We respectfully reject your business response. 1. DOORS: Article VI, Section 1(c) of the CC&Rs requires the Association to maintain the doors of Units, except in cases where the Board has determined that a door was damaged by an owner, resident or guest. The doors were NOT damaged by us, our residents, or our guests. It is unclear to us as to why you continue to reference a legal opinion about negligent owner misconduct, when there is no evidence to suggest that it occurred in this case. We have e-mailed your attorney directly over the weekend to better clarify our concerns, and would like copies of all future communications from him that address the specific issues outlined in this complaint. 18 minutes after receiving this Revdex.com response, we received another e-mail from your colleague at Allison-Shelton accepting responsibility to repair the doors. It would be very helpful if your organization could better coordinate your communication with us, in order to avoid confusion and resolve matters in the most efficient manner moving forward. 2. GATES and WALL FOOTINGS: Thank you for clarification about the gates that we requested six weeks ago. They were nearly 30 years old, and were made of wooden fencing that had deteriorated with time, weather, wear and tear, and lack of HOA maintenance. We replaced the gates with the type Mr. [redacted] recommended, and I am happy to provide you with the receipt for their replacement. As we explained to Mr. [redacted], an stabilizing brace had to be placed above one of the gates, due to the structural failure of the adjacent wall. Thank you for notifying your contractor about the wall instability. Please provide us with further information regarding the the contractor's assessments and the timeline for repairs.3. TERMITES: There are still active termite tubes on the neighboring property. They have been there consistently since December 2012, when we first viewed the [redacted] Properties. We have included another set of photographs depicting their active infestation. These photos were taken today. (12/24/14). You mentioned that Allison-Shelton saw no reason to notify us of the treatments that were supposedly done to this structure. This is disappointing, since you have received calls, emails, and pictures from us regarding the problem every few months for nearly two years. We also specifically requested documentation of the termite treatments in from you in writing. A quick email response would have been a minimum common courtesy for a company who advertises "excellent and responsive service to the residents of the communities" and "an overall commitment to the neighborhoods in which we operate".4. FLASHING: There was no mention of the broken flashings in your response. The flashings are still severely damaged, allowing (rodents, insects, scorpions) direct access into the walls of our property. Please advise on the specific plan and timeline to address this issue.5. INCOMPLETE WALL REPAIR: Your response also did not give further information about on completing the wall damage repair job in front of our property. Please advise on the specific plan and timeline to address this issue.As always, we look forward to the prompt resolution of these matters.

Regards,

[redacted] and [redacted]

Business

Response:

To whom it may concern: First, we responded to the Ms. [redacted] directly with an email and she did not respond. I am responding per the bullet points in the homeowner's last email.1.The Association has already agreed to pay for her front door as outlined in the CC&R's. This should satisfy this request.2. Gates are the responsibility of the homeowner. The gate in which the homeowner speaks of lead to her back yard, and her back yard only. The Association has no access to the back yards on 14th street and is not responsible for maintaining anything in the back yards of those particular row of units.3. The termites were treated on the next door unit. The termites are not even on the homeowners unit, but regardless this request was taken care of.4. Flashing - the Association will have the flashing repaired within the month of January 2015.5. Wall repair - please provide pictures of what needs to be repaired.Thank you.[redacted], RPD

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Thank you for your time and attention to this matter. I am confused that Ms. [redacted] reported that I did not respond to Allison Shelton. I received emails from both Ms. [redacted] and Mr. [redacted] on 12/23/14, and responded promptly (referencing both emails) on 12/24/14 via the Revdex.com. Since I received two emails with conflicting information within 20 minutes of each other, I said that “it would be very helpful if your organization could better coordinate your communication with us, in order to avoid confusion and resolve matters in the most efficient manner moving forward.” The record of this email timeline is documented within our Revdex.com communication history. Allison-Shelton is responding to my 12/24/14 email after 12 days, on 1/5/14. 1. DOORSA. The Association has agreed to pay for the front door as outlined in the CC&R's. This does satisfy part of my request pertaining to the front door. I will have this door repaired and provide a receipt to the Association.B. Ms. [redacted] did not reference the sliding door frame tract in her response. The Association has agreed to repair/replace damage to a sliding door frame previously. In an email sent to me on 7/18/13, Allison Shelton wrote: “it is the responsibility of the HOA to maintain and repair the door. The Attorney also stated that the frame of the sliding door would be covered.”Then Ms. [redacted] later sent me an email on 12/18/14 stating: “The Association will not be replacing those doors. As for the ‘tract’, that is not a door and will not be replaced either. You may take this up with your counsel if you desire.” This has been extremely frustrating, since Ms. [redacted] was in possession of her colleague’s email which stated Allison-Shelton’s Attorney’s opinion on the matter. I have requested that she take the time to read the email, and re-consult with her counsel if needed. She has not responded to this specific issue to date. I would like a current written confirmation that the door frame will be repaired.2. GATESWhile I always appreciate Ms. [redacted]’s creative arguments about the HOA responsibilities, they are not supported by the language in the CCR’s. It is the responsibility of the Association to replace, maintain, and repair any improvements on personal property adjacent to private streets, walkways mailboxes, etc. (Article VI, Section 1) The gates are adjacent to the common area walkway to the pool/tennis court area, mailboxes, and [redacted]. As stated in my previous response, the gates were nearly 30 years old, and were made of wooden fencing that had deteriorated with time, weather, wear and tear, and lack of HOA maintenance. We replaced the gates with the type Mr. [redacted] recommended, and I am happy to provide the receipt for their replacement. 3. TERMITES – I am not privy to records of termite treatments on the [redacted] property, but I have never seen a disruption in termite activity over the past two years. I have re-attached the photos that were sent to Allison-Shelton showing active termites that were taken on 5/18/14 and 12/24/14. The tubes contain live insects.I have also attached photos of the active termite tubes that were taken today, 1/6/15. I do not consider this issue to be resolved, as there is still active termite infestation in the [redacted] community that needs to be addressed. 4. FLASHING Thank you for scheduling the repair of the [redacted] Flashings in January 2015. Note: There is damage to both the lower and upper wall flashings on the properties that are in need of repair. 5. WALL REPAIRA. I have included photos of the unfinished wall repair in front of the [redacted]. property as requested. I’ve attached photos sent on 5/18/14. The stucco was fixed, and the oleander in front of the property was cut down to a stump when they did the repair. The bush subsequently died, and was removed. The stucco has yet to be painted and the oleander has not been replaced. B. The wall adjacent to [redacted]. on the [redacted] property is still unstable. Mr. [redacted] said he would be inspecting the wall when I spoke with him on 11/26/14, and Ms. [redacted] stated that she was having it looked at by a general contractor on 12/23/14. Please update me about the contractor’s assessment and the timeline for repair. This issue was not referenced in Allison-Shelton’s most recent communication.Regards,[redacted]

Business

Response:

Good afternoon.Customer satisfaction is EXTREMELY important to our company, as well as treating all homeowners the same way, and not providing special treatment. It is clear that the 2 doors in question were clearly beat up and that the damage to them was not due to normal wear and tear. However, it has been agreed upon to replace them anyway. The tract to a sliding glass door is not replacing the 'door' but requesting a tract be replaced. This would be the responsibility of the homeowner. Contrary to the owners statement the attorney did not state that the frame of the sliding glass door would be covered.As for the gates (see attached portion of the CC&R's), I believe the gate in question falls under Article III, Section 5. The gate in question leads to the private back yard of the lot owner. This gate serves no other purpose but for that of the owner of the lot and shall be the responsibility of the lot owner. You may also want to refer to Article III, Section 7. and subsections (a), (b), (c), (d) & (e). As mentioned in previous correspondence, the flashing, and the wall shall be repaired at the cost of the Association. In addition, I have once again called Burns Pest Elimination to treat for the termites at 712 W. 14th Street, and have requested a confirmation of such treatment be sent to me upon completion. I will have [redacted] email the Ms. [redacted] regarding the status of the contractor and the scheduling of the agreed upon repairs.Again, we sincerely want to get these issues resolved with Ms. [redacted] in a professional and fair manner to all involved.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I received a letter that all aspects of the my Revdex.com case #[redacted] have been resolved by Allison-Shelton. 1/2) However, I have not received any communication from Allison-Shelton confirming that the tract of my door will be repaired or that I will be reimbursed for the gates I replaced. It is the HOA's responsibility per the HOA CCR's. Will you please have them send me this written confirmation? (Items 1 and 2 - UNRESOLVED)3) The termite tubes that were present no longer have active insects. (Item 3 - Resolved)4) The flashing has been repaired (Item 4 - Resolved)5A) The wall outside my [redacted] Property has not been painted and the bush was not replaced. No action has been taken on this. (Item 5A - UNRESOLVED)5B) I had to stabilize the wall with an unconventional frame to mount the door gate. It is difficult to tell if the wall has been stabilized. Can you send me the documentation that this was indeed completed (Item 5B - waiting documentation).1. DOORSA. The Association has agreed to pay for the front door as outlined in the CC&R's. This does satisfy part of my request pertaining to the front door. I will have this door repaired and provide a receipt to the Association.B. Ms. [redacted] did not reference the sliding door frame tract in her response. The Association has agreed to repair/replace damage to a sliding door frame previously. In an email sent to me on 7/18/13, Allison Shelton wrote:“it is the responsibility of the HOA to maintain and repair the door. The Attorney also stated that the frame of the sliding door would be covered.” Then Ms. [redacted] later sent me an email on 12/18/14 stating: “The Association will not be replacing those doors. As for the ‘tract’, that is not a door and will not be replaced either. You may take this up with your counsel if you desire.”This has been extremely frustrating, since Ms. [redacted] was in possession of her colleague’s email which stated Allison-Shelton’s Attorney’s opinion on the matter. I have requested that she take the time to read the email, and re-consult with her counsel if needed. She has not responded to this specific issue to date. I would like a current written confirmation that the door frame will be repaired.2. GATESWhile I always appreciate Ms. [redacted]’s creative arguments about the HOA responsibilities, they are not supported by the language in the CCR’s. It is the responsibility of the Association to replace, maintain, and repair any improvements on personal property adjacent to private streets, walkways mailboxes, etc.(Article VI, Section 1) The gates are adjacent to the common area walkway to the pool/tennis court area, mailboxes, and [redacted]. As stated in my previous response, the gates were nearly 30 years old, and were made of wooden fencing that had deteriorated with time, weather, wear and tear, and lack of HOA maintenance. We replaced the gates with the type Mr. [redacted] recommended, and I am happy to provide the receipt for their replacement. 3. TERMITES I am not privy to records of termite treatments on the Los Prados property, but I have never seen a disruption in termite activity over the past two years. I have re-attached the photos that were sent to Allison-Shelton showing active termites that were taken on 5/18/14 and 12/24/14. The tubes contain live insects. I have also attached photos of the active termite tubes that were taken today, 1/6/15. I do not consider this issue to be resolved, as there is still active termite infestation in the Los Prados community that needs to be addressed. 4. FLASHING Thank you for scheduling the repair of the [redacted] in January 2015. Note: There is damage to both the lower and upper wall flashings on the properties that are in need of repair. 5. WALL REPAIRA. I have included photos of the unfinished wall repair in front of the [redacted] property as requested. I’ve attached photos sent on 5/18/14. The stucco was fixed, and the oleander in front of the property was cut down to a stump when they did the repair. The bush subsequently died, and was removed. The stucco has yet to be painted and the oleander has not been replaced. B. The wall adjacent to [redacted]. on the [redacted] property is still unstable. Mr. [redacted] said he would be inspecting the wall when I spoke with him on 11/26/14, and Ms. [redacted] stated that she was having it looked at by a general contractor on 12/23/14. Please update me about the contractor’s assessment and the timeline for repair. This issue was not referenced in Allison-Shelton’s most recent communication.

Regards,

Business

Response:

The wall was painted, and the landscapers are adding a plant next Monday.The gates are covered under section 5, page 10...Common area easements...it states, "as Owner of the common areas, for use and maintenance as common areas, of those portions of every Lot NOT enclosed for private use, not overhung by the improvements of the lot, or not otherwise clearly intended by Developer for the private and exclusive use of the Lot Owner." The only people that use the gates are the individual owners of the lots, and the owners have always been responsible for the repair and replacement of the gates.The sliding glass door tract issue comes down to what is a door. We do not believe that the tract of the door is a door. We strive to perform at a very high level when it comes to managing HOA's, and it is not always easy when you have conflicting views with the owners. Our goal is to be fair, reasonable, and consistant. We apologize for being a little late with our response as we were waiting to hear back from our counsel regarding these issues and he was on vacation.Please let us know if we can be of further assistance. Thank you!

Review: I put a deposit of $50.00 to hold a apartment on July 20, 2014 and gave this complex until Sept 15, 2014 to notify me of availability, they had no apartments available and requested my deposit back as I have this in writing as they have a copy as well. I called them weeks ago and had difficulty reaching management,when I did I was told my refund would be sent two me, this was about 2 weeks ago, I still have not recieved my refund and have left several messages to return my calls the last week or so and no response. [redacted] is the leasing manager, I have not recieved any calls back. When I last talked with her she told me I would have to go to the post office to sign to get my refund check! why? as I would get a ticket in the mail and then would go to the post office to sign for my refund check.I have sent a email to the corporate company located on East Camelback road on this matter, so far I have not heard from them... Email/website: [redacted]Desired Settlement: All I am asking in my refund be sent to me at my new address and have someone from the corporate office contact me on this matter, I do not feel I have to drive to the post office to have to pick up my refund check. I do not want to hear from the leasing manager or the office at the complex: [redacted] apartments [redacted] Should this matter not be resolved I will have no choice but to seek out a lawyer.

Review: to whom it may concern, my husband and I have done all that we could to prove our case to [redacted]. we have proven, explanined and pleaded our case to legally absolve our lease early. We offered to pay for a months rent that was free as a lease sign on and give up our deposit. it has been several days that we tried to contact the owner allison shelton, through our mgt at [redacted]. we kept getting told they would contact us. we asked for the owners contact information several times and were denied. finally upon stressing we had the legal write to know, they said it was on our lease. Upon, alll the stress, we did consult with someone legal, a free legal consultation mind you and were informed when [redacted] entered our apt without permission our lease was broke by [redacted]. Mgt, has all the facts and emails regarding that incident. However that was just the beginning of our lease being broke by them. Our security lights weres out, with the desert and wild animals behind us for weeks when we moved in, despite other tennents complaining for months, and us complanining for weeks. Even more so, we were charged by javelinas, outside our front door and had no warning, as our apt was blinded by walls. I asked them if they could do something, as it was a very scary experience. They said no, but they didn't have up any fences, and they could of installed mirrors so we could see the blind spots as we walked out our front door. I explained to them how they broke our lease, with entering our apt without permission, and the security lights, but at 52 my husband and I had just moved from ca. we were too tired to move again. we had other problems as well, too numerous to mention, but [redacted] has sent allison shelton all our records. I explained how I was severely claustrophoic, as our apt windows, sunlight was blocked by stairs, and so was our view. I literally could not handle it anymore and left in a day and my husband had to pack up by himself. They did offer us another apt, but we knew it would cost us money to do that and it would not stop the wildlife that did roam the entire complex and if we had a dog, the javelinas would charge. we felt a need for a dog for just normal protection. We left our apt 21 days early of the month we paid for May 2014. For that matter we just want them to keep our security deposit, to pay for the 10 days of our free month rent and leave it at that. We are on disability income, homeless right now and cannot afford the argument financially or mentally, or emotionally. we have had to make a call to veterans aid, to see if they can help. It was so bad at [redacted] and being claustrophoic, their was no choice. We both have health issues, very serious ones, and we are sleeping in our car, trying to figure out how to make it with needing to leave suddenly. did not want to have to go to the Revdex.com, kept waiting for a response, we were threatened that our credit could be ruined, as we waited, we were able to stay in a motel for a night and use the computer to fill out this form for the Revdex.com as our only computer is a I phone and too much to type on that. we couldnt wait any longer and won't have access to a computer again to who knows when. We don't feel we should live under fear anymore, that indeed we did offter to pay a thousand dollars for no hard feelings on both sides, but we could wait no more for an answer, and we were advised we didn't need to offer that to keep peace that [redacted] would realize they broke the lease and not hassle us, but so far nothing. I don't think they are getting we are now homeless and scared and need to get this off our minds. We were thanked for leaving our apt so clean, we paid our rent 2 weeks early each month. Under stress my husband it a overhead metal with the moving truck, to move our stuff into storage, he told [redacted] immediately, and let our insurance company know, we would file a claim to pay for the damage. While the staff at [redacted] are so very kind, the apts our beautiful, the rent was reasonable, we had to leave urgently for all the reasons stated, and we want to settle our lease with giving up our deposit, as the lease was void. [redacted] and [redacted]Desired Settlement: just to respond to us regarding all our concerns, as we have been told several times they would call us, and to settle our dispute without threatning us to hurt our credit

Business

Response:

PLEASE BE ADVISED THAT THIS COMMUNICATION IS FROM A DEBT COLLECTOR

This firm represents the interests of [redacted]. It has come to my attention that on April 30, 2014, you submitted handwritten notice of your decision to terminate your lease early. As stated in your notice, your last date of occupancy was supposed to be July

31, 2014. You also sought management's consent to settle the buyout amount with a $1,000.00 payment. That settlement offer was not accepted, and management offered another apartment as an option in lieu of early termination. You declined by subsequently vacating the property on May 9, 2014.

As a result of your decision to terminate the lease early, you now owe monies to [redacted] at [redacted]. I am attaching to this letter a signed copy of the Resident Rental Agreement Buyout I Early Termination Fee Charges & Liquidated Damages Agreement ("Agreement"). which sets forth seven (7) terms and conditions for you to follow when seeking an early termination. The Agreement states, in part. that you were to provide management with sixty (60) days advance written notice of your desired move-out date and at least sixty (60) days in advance of such vacate date. you must prepay rent through the vacate date together with all prior balances then due or accrued. Additionally, the Agreement states that you were to pay a sum equal to all previous discounts received, as well as a buyout fee in an amount dependent upon the number of remaining months in the lease agreement. In this instance, you opted to terminate the lease agreement in May of 2014 and thereby over twelve (12) months remained in the contract for a buyout amount equal to $1,640.25. This buyout fee is only one portion of the Agreement. In addition to the buyout fee. there are other agreed upon monies owed that collectively are referred to as the buyout amount. Please refer to the attached Agreement.

Review: Signautre place condos was contacted on several different occasions to resolve a billing dispute. They failed to respond in any way and processed my account for collections after 8 months of no contact. No warnings were given by phone or mail and I had left messages for them and had personal conversations prior to this with [redacted] (signature representative) regarding my account. She stated that she would get back with me,never did and then moved forward with collections without contacting me back as she stated.Desired Settlement: I had informed in an email the reason I should not be responsible for the entire amount billed as I had signed a lease for an apartment that I wanted and after waiting the 30 days for it to become available they said they would have to put me in another because that person wanted to stay. I grudgingly took that apt. Because at that time I had no where else to go but it was horrible. Items kept breaking, car was broken into twice and I placed complaint after complaint about noise and they were never tended to. Then while trying to work out the amount due they tacked on another $1300 for collections without contacting me! I told them I would give approx 1500 of the approx 3000 requested but they were unjust in asking for the remainder. They never got back with me and just sent to collections. I now owe over 4300 with no response to my email and messages. I want to pay the 1500 and settle this matter!

Business

Response:

Thank you for forwarding and for bringing this concern to our attention. According to our records, the following is what transpired regarding the move out charges for [redacted]: The original Move Out Charges Notice was mailed on 05/24/2013, via the postal service, to the address that Ms. [redacted] provided to us. There were several conversations between Ms. [redacted] and [redacted], our Assistant Manager, between June and July of 2013. Ms. [redacted] was not satisfied with the total balance due on her account. [redacted] was not of the authority to make adjustments on the account at that time. Ms. [redacted] was not happy with this decision and we did not hear from her again until late December, when she received notification from the Collection Agency. Please note that we were at the liberty to forward this account to the Collection Agency anytime after July, and had hoped that we would hear from Ms. [redacted] again. We did not, therefore forwarded the account to Collections. After several additional conversations through December, we did come to an agreement and have accepted the offer of $1,500 from Ms. [redacted]. She worked through the Collection Agency to negotiate this offer, and they presented it to us. This has already been resolved and Ms. [redacted] is left with the responsibility to pay the balance due to the Collection Agency within 30 days of acceptance of the offer. Please contact me with questions or if further information is needed. Best Regards, [redacted] l Senior Regional Portfolio DirectorAllison-Shelton Real Estate Services, AMO*

Review: Early this year I was looking for a new resident on 1/28/15 I went to The [redacted] ( Allison-Shelton Property Management Owners ) it was a low income housing so I filled out and application paid the $60.00 application fee and was told I would get a call when something was available 0n 5/28/15 I was called and told there was a unit I went filled out all other paperwork and after 3 days was told I did not qualify for that unit but I was still qualified for a upper income unit but none were available at that time. The same person I had been dealing with called again and said a unit was available #[redacted] but I needed to get them a security deposit that day so I went and got a money order for $860.00 this is on a Friday on Monday someone I never dealt with called and told me I don't qualify under any income there was a mistake made I asked for the person I had been dealing with to give me a call and explain why after 3 times going over my application that was not caught I received no phone call so 2 days later I went to the business and asked for my $860.00 back she got mad and try to throw the money order back at me I requested a check so I don't lose money up to $20.00 on someone mistake not mine then she informed me the had 30 days to return my money a security deposit no lease ever made but they still call it a security deposit they are wrong need to be a lease so after being lied to about a ghost check that was sent earlier no proof I asked and was given e-mailed a piece of paperwork my lawyer said was useless on 7/8/15 the e-mailed me a copy of a check that was sent still waiting. On multiple occasions I requested who owned the business to call and try to resolve the matter and was denied and avoided at all cost I don't believe the should be paid in full for a subpar performance at best and I don't like liars and I have proof.Desired Settlement: I would like my $60.00 back they held on to money they had no entitlement to and the not qualifying should have been caught long before a deposit was requested and the way the mishap was handled by the business and ownership is despicable. VETERINS DESERVIE BETTER THAN THIS !

Business

Response:

[redacted] submitted an "open deposit" for the next available unit on 1/28/2015. Upon obtaining an apartment for [redacted] on 6/12/15 we called him to come in and fill out income qualification paperwork. He did come in and although he did not need to pay a full deposit at the time [redacted] stated that he would rather pay the entire deposit and be done with it so we accepted his deposit of $860.00. On [redacted] application and paperwork he stated that his gross income is $2,031.00 per month which would have qualified him for an apartment at [redacted]. After management reviewed his 3rd party income verifications his income was found to be $2,136.00 per month which put him over our income restriction. We called him on 6/15/15 to let him know that he was not qualified to move in and we asked him to come pick up his money order. He refused to accept his money order for his deposit back and signed a refusal stating he wanted a new check mailed to him. Our office then deposited his money order and processed a refund to be mailed to the address on his application. [redacted] check was mailed out on 6/19 to his home address; which was within the 14 days that we had to return this to the applicant. [redacted] then came in and stated that he never received a check and he wanted it mailed to his P.O. Box. and then walked out. Despite numerous requests via phone and email to obtain his P.O. box so we could have a new check cut he ignored our requests until on 7/9/2015 when he provided a his P.O. Box address. Our office then issued a new check and sent it certified mail to his P.O. Box address for $860.00. Management will refund the $60 non-refundable application fee that was submitted for any inconveniences that this may have caused. The check for $60 will be sent to the PO Box provided on 7/9.

Review: In October 2012, my apartment at Todd Hollow Apartments, Hideout, UT, was flooded because of a faulty water heater that leaked a huge volume of water into my unit and the unit below. While the replacement of the water heater was performed within a few days, the apartment and property management company, Allison-Shelton, refused to reimburse me for personal expenses while displaced from my home. I paid out-of-pocket for a hotel room for 3 nights, food expenses, and the increased electrical bill because the restoration company used my electrical outlets to power fans, blowers, and dehumidifiers. My unit was soaked, the carpet padding ripped out, possessions moved everywhere to facilitate the clean-up, and yet Todd Hollow had no idea why I wanted my expenses covered. Todd Hollow said it was there company policy not to reimburse for this. E-mails and voicemails to Allison-Shelton were not returned. I paid rent for a unit I couldn't live in! The final repair process took weeks to complete and the apartment was never cleaned. Now my apartment has flooded again and I worry that this entire process will repeat itself, with me picking up the extra tab for electricity and food while unable to live in my apartment.Desired Settlement: Allison-Shelton and Todd Hollow Apartments have a legal, ethical, and financial responsibility to reimburse me for personal expenses while displaced from an apartment I could not live in during the repair process. I have detailed expenses and even sent them copies of the receipts. They owe me a check for every penny I spent out-of-pocket while my unit has been flooded (twice now!).

After several attempts to communicate with people in the Allison-Shelton heirarchy, I figured I would disclose my story in public.

I have been a tenant in [redacted], AZ) since last August. We have been enjoying a 3 bedroom residence, but were recently notified that our rent would be increased by 14.2% (an increase of $200/mo; $2400/yr) if we choose to renew our lease. This doesn't seem very fair to me for several reasons that I'd like to briefly outline.

To start, we have been nothing short of ideal tenants. Our rent is consistently one week early and we have never been late. We have had no complaints from neighbors, and have had but one minor maintenance request during the entire year. Second, I have consistently recommended [redacted] as an ideal community for people moving to [redacted]. In fact, two leases were signed in [redacted] this year on account of my recommendations. The management has disclosed to me that it is a company policy to increase rent on all tenants who renew their lease, often over 15%. It simply doesn't seem right that perfect strangers to the community, as well as people we have recommended, will be paying significantly less when renting a unit identical to ours. Anyone one on [redacted] can obtain the apartment at a much more discounted rate than a known reliable member of the community can. Moreover, when we signed our original lease with Allison-Shelton 1 year ago, we were not made aware that the initial lease agreement was an introductory offer, and the possibility of such a dramatic increase in our rent after the first year was not effectively communicated to us. I am left feeling like my family was lured into a financial trap by Allison-Shelton, and that it will require a considerable personal inconvenience and expense to remedy (i.e., moving on short notice). I'm sure this isn't the perception Allison-Shelton would like members of their communities to have, so I politely reached out to the Manager's office, the Regional Portfolio Director, and the three owners hoping to negotiate a more sensible monthly rate, but they have not been receptive.

I am a resident at the [redacted] apartment homes. I have been a resident there since October 2013. In that time I have had very awful experiences there. I signed my lease but my apartment was not able to be moved into. The carpet was so wet that I had to wait a couple of days before I could even move in. Since them there had been a whole host of problems with the apartment. They gave me the wrong keys to my mail, I had a leak in my shower that took a week to repair, my heat/ air conditioner did not work for several days, I had a very nasty refrigerator that had what appeared to be graffiti over it and then later tried to be painted. The paint job was bad and eventually had to be replaced. There had been 3 occasions where there has been no hot water and st least one occasion that we were left without heat for over a week! My sink overflowed and OTHER peoples food was coming up in my drain. I mean a person can only take so much! I definitely thought I was moving uptown on this. When I first realized my mailbox key was the wrong one, I contacted management. It took them a week to respond. So I contacted them again and [redacted] said she had a new key and was going to call me back after she tested it...no phone call. I called the office back about an hour later, the receptionist told me she had left for the day and did not leave any instructions about a key! Then on top of that, they want you to pay them $10 dollars extra to protect a covered parking space... However not everyone has to pay this fee. So basically anyone can park on your assigned parking spot and have u park in the unsafe alley of a parking lot??? I have felt so discriminated there and I def have "renters remorse" I have not even gotten to the part where the maintenance people had to come to my apt because my patio doors would not shut or lock. I came home to find all the lights on in my apartment as well as the patio door to my room physically opened and bugs flying in. They painted my cabinets and outside door and left paint on the carpet as well as the entry way. Anytime maintenance comes, I know they have been there from the mess they leave behind.