Allright Mechanical

I am rejecting this response because:the business has not completed the work they were contracted for and they refused on the spot to complete the workMy agitation involved the company and the technician trying to run off without completing the jobIf there first technician had done his job completely the wrong faucet would not have been brought Since the company refuses to come to my home and complete the repairs, the warranty is not paying for the repairs.they state I have to pay for repairs myself and they will only reimburse $and the repairs will cost over thatI feel I should get my $ded back to get the repairs done correctly

Mr [redacted] 's claim was denied by the home warranty company for a blower motor replacementWe did advise the home owner on our first visit (12/17/15) that we replaced the shorted capacitor and that the blower motor assembly was 100% plugged and recommended cleaning asapWhen we returned on 12/23/ the system still had not been maintained and we found that the blower motor had failed at that timeThe home warranty company asked us if the recommended maintenance had been completed and it hadn't which can be seen clearly from the pictures that the technician tookI can forward the photos of the condition of the unit and the signed invoices stating that the system needed maintenance and that it was 100% pluggedAs far as us cleaning his system, we did but it was for the prior yearHe had not had any maintenance with us at all from to current

Allright Mechanical does not determine if claims are approved or denied through the home warranty companies We just report what we see and what the failures are onsiteWe forwarded the photos of the damaged disconnect to the home warranty and they make their own assessmentWe forward all photos that are taken onsite of every property, that is so we have proof of our findingsNo one at Allright Mechanical ever stated that the home owner damaged the unit at allThey asked us if the damage to the system was wear and tearThe disconnect in question had a hole in it and that is not wear and tearSo that is what was reported to ***Mrs [redacted] should be able to request a second opinion through her home warranty company, we have never heard of them refusing that request, but that would be for her to discuss with ***

I am rejecting this response because:The company's response is not true, which is the reason for my complaint When I phoned to inquire about repair, I told the receptionist I only received an estimate for replacement and asked if it was possible for repair She took down my contact information and stated someone would call me back After not receiving a return call, I phoned again and was informed [redacted] was still working on tje repair estimate Once I received a return call, I was told because it is a universal board there are no warranties, not ever did the company mention guarantees The term guarantee was not used until afyer the techs attempted to install the board withiut schematics The problem is not that the system is not working because the board does not work, the problem is that the techs did not have the proper directions to hook the board up and attempted to install it anyways When I phoned the company to find out what was going on and what to do next, [redacted] stated the techs should not have installed the board if schematics weren't availableThe schematics not being available is not their fault, no, but it is their fault that they attempted to install the board without schematics making it non-returnableI did not become agressive, I became upset as the business tried to state they told me there were no guarantees, which is not true After [redacted] yelled at me and did not understand my frustration, yes, I asked if there was someone higher than her because I wanted to file and appeal She told me there is no one higher It didn't and doesn't seem fair that the technicians would knowingly install the control board without schematics (discovered upon arrival) and then the company tell me too bad for me That is unprofessional to tell a customer there are no warranties then add no guarantees after their techs mess up The board shouldn't have been installed without the schematicsDoing everything in their power would have been to not try and deceive me and state they told me there were no guarantees, doing everything in their oower would have been to get schematics before attempting to install a universal board Due to their tech negligence in attempting to install without schematics, I should be entitled to a full refund

To Whom It May Concern,We have addressed the problem with Mrs [redacted] and have resolved the issue with the fan cover We were able to get a replacement cover through a local supplier and it was installed at the property address [redacted] on June 26th,

That is not an invoice for maintenance as stated by Mr [redacted] That is a service order through the home warranty which I am not understanding what that proves other than the fact that as of February the unit was working at that timeMaintenance is required twice a year every yearWe did not complete any maintenance for Mr [redacted] at that time or any time sinceAll that proves is that since February Mr [redacted] has not had maintenance completed on his system at all, which is why the system was as plugged as it is

Allright Mechanical is not refusing to service Mrs [redacted] at allWe had attempted to use a universal part twice as authorized by her home warranty, First AmericanAfter the second part did not work we advised First American that the OEM, the original part was not available to us, and would need to be the part to be installed in this systemTheir unit is years oldAt that time the representative, ***, stated that she would send it to research for the part and transferred the claim due to the MrHome owner being very rude to our office staff who were trying to expedite the process as quickly as possible for themWe understand that they are upset that they are without heat again, and we sympathize but we do need to follow proper protocol and procedure

RevDex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

My office manager spoke with Mrs [redacted] this morning in regards to her complaintsShe let her know that when the report was turned in on 11/to her home warranty company, they spoke with a representative there named [redacted] and she advised us to close the claim until the maintenance was addressedWe let the representative at the home warranty know what our price would be and that we would discount the cost since she was a home warranty customer, the representative then stated that she would notify the home ownerMrs [redacted] could not tell us which office personnel she spoke with that she stated was rude to her so we could address that immediatelyBut since she did not get the name my office manager apologize on behalf of the company for the frustration and behavior of that representativeWhen my manager tried to explain the situation in detail with Mrs [redacted] she refused to allow her to thoroughly explain, Mrs [redacted] told my manager "It doesn't matter I know what I know and that is what I am going to go off ofSo you can refund my money or I will file a complaint with the Revdex.com." We advised her that the deductible was non-negotiable by us as the service provider our orders to collect come from the home warranty and that she would need to speak with them about a refundI can forward the photos of Mrs [redacted] 's system which are the same photos we forwarded to the home warranty company with our report

After speaking with *** *** today, the homeowner is advised to please contact *** *** for any further questions. Unfortunately, the $copay would have to be refunded through the home warranty company

I have received a check from Allright Mechanical for $700 on Friday6-09.I made a deposit to my bank account for that amount and feel the case is closed.Thank you,Mr** ***

I am rejecting this response because:you are incorrect in that there was a prior first maintenance call in which the technician proclaimed that nothing was wrong upon inspection - done feb 2015, technician name is *** v.:"inspected and all is as of now"!and the next technican, ***, said blower motor needed to be ordered and would be then when I called another week I was told blower motor had been ordered. I was never told/warned in the weeks waiting that blower motor would not be ordered or that further work denied until I called about service call on dishwasher. I was never told of denied maintenance until then and I was told by the clerk it was denied by home warranty company and to call them. I did and they told me work was denied by allright mechanical! in other words all right mechanicfal was too chicken to tell me upfront and just give me the run-around while we suffer in the cold for more than a month!

it looks as though the check may have been lost - but we stopped payment on that and reissued and re mailed the new one yesterday

I am rejecting this response because: I have scanned the invoice dated 2/12/from Allright Mechanical stating "inspected unit all is as of now".read and correct yourself!

I have seen Mrs*** complaintWe were advised by our contractor relations manager that we can ask for the non-covered costs upfront due to home owner's in the past not paying at allWe have changed our policy sinceMrs*** did not get us the inspector's correction notes until
recently and we have verified information on those corrections to ensure prompt completionI did contact her today and scheduled for the correction completion for this Thursday 8/4/16between 1-5pmWe advised her that the Title agent will contact her immediately after we complete the other correctionsI have attached a copy of the correction notice from the inspector to this emailI do apologize in the delay in getting you a responseMy office has been a little short staffed and I wanted to make sure that this call did not fall through the cracksI hope this is an adequate update for the moment and I can inform you further as to what happens on Thursday. Thank You,*** ***Office ManagerAllright Mechanical

I am rejecting this response because:The vendor that installed our furnace/condensing coil was another independent company referred to us by American Home ShieldAs stated before, the reason the unit blew is because the heat pump that was installed by All Right Mechanical was not compatible with our existing furnaceAll Right Mechanical was fully aware that the furnace and the heat pump work together when they came and did the initial inspection back in AprilThe employee from All Right Mechanical did some work on our furnace when installing the heat pump, (which was not inspected afterwards, even though it is required by law) until we ourselves contacted the city inspectors. After requesting that All Right Mechanical come do a private assessment, The company that replaced our furnace came to do an assessment of their own and they did not do any work based on All Right Mechanicals original assessment which ended up being the same conclusion; that the furnace needed to be replacedMs*** stated herself that "the installation company should have assessed the job in its entirety prior to installing to ensure that they are installing compatible equipment"Even though it was assured to me that All Right Mechanical was required to do a compatibility test prior to any work done, All Right Mechanical is the company that did not fully assess the situation to make sure that the heat pump they replaced was compatible with our existing furnaceThe company that replaced our furnace found that our indoor unit had the original Rcoil, which blew since the new condensing unit (replaced by All Right Mechanical) is a R410ADue to the higher pressure range and larger coil area required for the new 410A refrigerant, new air handler needed to match which is the furnaceAll Right Mechanical was the first company to assess our furnace and say that the coil had blown (I can provide a copy of the invoice if necessary).Therefore, this puts All Right Mechanical at fault because they did not complete a full assessment/compatibility test before installation of the heat pumpAt this point, we are only requesting reimbursement for the cost of the furnace/condensation coil due to the negligence of All Right Mechanical, and not asking for any additional compensation such as a full refund for the shotty installation of the heat pump and for the cost of a temporary air conditioning unit that we had to purchase since this issue occurred during a heat wave of over degree temperatures with a small child in our homeI would urge you to reconsider your position on this issue to avoid any further action being placed against your company

Mr*** was referred to us by his home warranty companyAfter receiving authorization to repair the burnt control board we ordered it and unfortunately it was factory back ordered and the ETA was continuously pushedAs soon as we had confirmation that the part was in at the supply house we
immediately dispatched an employee to pick it up and scheduled Mr*** the following dayThat was the first time Mr*** had shown up to the office and he would repeatedly tell us that he is trying to "stay calm", as if he were passive aggressively threatening me and our companyI understand Mr***'s frustration and I felt that we had done everything we could in expediting the installation as to not cause further delayThat was September 5th, he was then scheduled for part installation the following morning September 6thThe technician went out installed the control board and finally had power to the system to further diagnose, at which time he found that the blower motor was not turning onThe technician removed the ECM module to the motor and found that hundreds of "termite-like" pests came out of the receptacles as well as a horrible infestation of AntsWe also found that the system had not been maintained in quite a long time and noted that as wellWhich the bugs from the receptacles can short the ECM module and not allow the motor to function properThe lack of maintenance that was also noted could create poor air circulation and cause the motor to overheatAll of which was relayed to the home warranty company, they determined that the pests was not something that they could overlook and denied the claim going forwardWhich Mr*** showed up to our office again September 6th and I advised him that I did not have the full detailed report but I just got off the phone with the technician and I got a preliminary reportI told him about the pests in the ECM module and the lack of maintenance and that I could not order any parts without authorization from the home warranty companyAt that time he stated that he understood and I told Mr.*** that once the report was submitted to the home warranty company that I would call him and inform him of the status at that time to prevent delay againI called him immediately after speaking with them and advised him that unfortunately they did not elect to go forward with repairsHe thanked me and hung up. We do not have the ability to approve or deny claims for home owners all we are is eyes in the fieldWe merely report what we see and the hoe warranty creates their decisions from there. If you need anything further or in addition to this please let us know. Thank you for your time,

We had advised Mrs*** that there would be no warranty and no guarantee that replacing the control board would workthe OEM (or original board) for her unit was no longer availableWe advised her that the best course of action for her would be to replace the entire unit and gave her financing
options to better help her financiallyShe was very clear about not wanting to go that routeThe schematic not being available is not our fault nor is it Mrs***'s and we had told her that we were trying to locate the original schematic to complete her repairs at which she decided to become aggressive and stated that she wanted to file a complaintRather than argue with Mrs*** we advised her that she could file a complaint if that was what she would like to doIn the meantime we have been in constant communication with the manufacturer to try and locate her schematic of which they are looking into their archives forWe have also contact our local supplier where we purchased Mrs***'s board to see if they could return the part being that schematics are not available at this time for herWe are still waiting for the decision from their store manager on that routeI understand that this is taking a bit of time but we are doing everything in our power to help Mrs***

I understand their frustration but, as I have stated beforeWe advised the home warranty company that the indoor unit needed to be changed and they elected not to go forwardNot only that American Home Shield supplies all the equipmentThis is the first that I am hearing that the coil "blew"The system was never started by Allright because the job could not be completed due to the indoor unit needing to be changed as wellThe home owner is correct, no the final inspection from the city was never done because the job was incomplete, what were they supposed to inspect? We had to get authorization from AHS to complete the indoor unit which Mrs*** elected to cash out on. There is absolutely no negligence on our part and we will not be refunding more than what we have for the items that she paid for and did not receiveIf they would have continued to go forward with AHS rather than cash out then perhaps we could have fixed the whole situation but being that that option was not given to us, we are not going to assume any more responsibility at this time

My apologies that information was incorrectThe correct information is as follows...We had a scheduled appointment time for the *** residence for 12/2/between 10-2pmThe technician was onsite at 1pm on 12/2/and no one was at the propertyBoth my technician and my office representative
left multiple messages for the home owner advising them that we could wait for approximately minutes but would then have to move on the missed appointment fee would be due The home owner then called back and stated that he never had an appointment set with anyone at all and at 3:15pm on 12/2/he cancelled his work order with his home warranty company(*** ***)