Allright Mechanical

Review: ALLRIGHT MECHANICAL MAJOR APPLIANCES SERVICES WAS REFERRED TO ME BY MY HOMEOWNER INSURANCE POLICY HOLDER '[redacted]'.

I HAD A PROBLEM WITH AN ELECTRIC OVEN THAT WAS FAILING. A REPAIRMAN FIXED THE OVEN BUT IN DOING SO DAMAGED THE WOODEN FLOOR WHEN MOVING THE OVEN AROUND THE FLOOR TO MAKE REPAIRS.

I DID NOT SIGN THE SIGN-OFF SHEET FOR THE REPAIRMAN AND CALLED ALLRIGHT MECH. RIGHT AWAY TO TELL THEM OF THE PROBLEM WITH THE FLOOR. ALLRIGHT MECH. SAID THEY WOULD LOOK INTO IT.

MARCH 03, 2016 WAS THE INITIAL CONTACT WITH ALLRIGHT MECH. THEY ORDERED PARTS AND RETURNED MARCH 10, 2016 TO FINISH REPAIRS AND MARCH 10TH WAS WHEN THE FLOOR DAMAGE OCCURED.

I HAVE CONTACTED ALLRIGHT MECH. AND THE PARENT CO. OLD REPUBLIC HOME PROTECTION THREE TIMES EACH AND HAVE NOT RECEIVED ANY SOLUTION TO THE DAMAGED FLOOR.

OLD REPUBLIC HOME PROTECTION ([redacted]) SAYS THEY ARE NOT RESPONSIBLE FOR DAMAGES.Desired Settlement: THE FLOOR IS A WOOD LAMINATE AND REQUIRES AN ESTIMATE BETWEEN $200(SANDING) TO $500+(REPLACING).

Business

Response:

I do apologize for the delay in getting back to you and the home owner. We are trying to confirm a schedule availability with our flooring contractor to get an assessment. Unfortunately at this time he is booked out for 2 weeks. But we are trying to lock down a day and time to send him by to assess.

Review: Allright was referred to me by my home warranty company [redacted] to fix my shower and sink faucet in the master bath. They continually did not return my calls. They never answered their phone and when finally answered their customer service was rude and when their technician came out on 100115, 5 mins before my scheduled time frame ended 1155am he was too rude and incomplete in his evaluation and rushed out with not all the complete information. They have not completed my repairs that:1. I had to call the manufacturer of my shower and get the part shipped. They should have done that. 2. They came out today 101615 and brought the wrong part for the faucet and refused to go get the right part. The technician left without getting the right parts and finishing my repairs. My repairs have not been completed and when I called their office while technician was here, they hung up on me and then when I called back they put me on hold for 25 mins and never came back on the phone or called me back. I have missed over 8hrs of work different days to get this work done and it is not completed. I want my $85.00 service fee returned asap.Desired Settlement: I want my $85.00 service fee returned as they have not completed the repairs.

Business

Response:

Mrs. [redacted] was in fact referred to us by her home warranty company. The repairs that needed to be completed were properly noted on the work order. The shower cartridge that she is referring to has a lifetime warranty by the manufacturer that can only be obtained by the home owner, which can be easily verified with the manufacturer ([redacted]) and her home warranty company ([redacted]). The faucet that we supplied for replacement was in fact a mix up on the suppliers part but an obvious inconvenience to the home owner and we tried to apologize to the home owner and explain the situation. The home owner became very agitated and aggressive when trying to speak with her so I asked her to hold. She began to yell and curse and so I placed her on hold and contact [redacted]. The representative that I spoke with ([redacted]) stated that she would be offering the home owner a cash out option and for us to close the claim. She would contact the home and advise her of the option.

Consumer

Response:

I am rejecting this response because:the business has not completed the work they were contracted for and they refused on the spot to complete the work. My agitation involved the company and the technician trying to run off without completing the job. If there first technician had done his job completely the wrong faucet would not have been brought . Since the company refuses to come to my home and complete the repairs, the warranty is not paying for the repairs.they state I have to pay for repairs myself and they will only reimburse $125 and the repairs will cost over that. I feel I should get my $85 ded back to get the repairs done correctly.

Business

Response:

After speaking with [redacted] today, the homeowner is advised to please contact [redacted] for any further questions. Unfortunately, the $85.00 copay would have to be refunded through the home warranty company.

Consumer

Response:

I am rejecting this response because:neither the company or total protect are willing to fully compensate me for the repairs fully.

Review: AllRight Mechanical was sent to my home from my Home Warranty Insurance. When we set up my appointment for 4 days later I was told they would be there around the 3:00 o'clock hour and instead they were banging on the front door at 8:00 am. Its a good thing the tenant of the home was there (but inconvenienced). So the technician then went to the roof where the heater was located and within a few minutes was back in the house stating there was nothing wrong with the unit other than the coil and unit itself were dirty. Told the tenant to clean it and it would be fine also asked for his 75.00 co-pay. After given the co-pay he said we don't clean it the technician mumbled while walking away. He said They would make a report and let the ins. know there findings. The tenant then proceeded to tell the technician that the unit would turn on but doesn't blow hot air, that it wasn't because of it needed a cleaning only. (tenant has HVAC background). He then turned around and turned it on inside the house and it came on, Technician then says see it turns on, just get it cleaned. My tenant again stated I KNOW IT TURNS ON, It wont blow hot air. The Man left. I called ARM and they were rude, stating they don't clean units under ins. and would hear nothing past that. I then had the INS send a second opinion out. They located the problem in Minutes. The OEM Gas Valve was stuck and Broken, parts are now on order. This caused several weeks for home to be without heat.Desired Settlement: I would like the $75.00 returned to me and I will then see what the INS would like me to do with it. I also would like the technician and lady in the office who was rude to apologize for their behavior. I have already contacted my INS and most likely that $75.00 will then go to the other HVAC company that is actually doing the work.

Business

Response:

My office manager spoke with Mrs. [redacted] this morning in regards to her complaints. She let her know that when the report was turned in on 11/19 to her home warranty company, they spoke with a representative there named [redacted] and she advised us to close the claim until the maintenance was addressed. We let the representative at the home warranty know what our price would be and that we would discount the cost since she was a home warranty customer, the representative then stated that she would notify the home owner. Mrs. [redacted] could not tell us which office personnel she spoke with that she stated was rude to her so we could address that immediately. But since she did not get the name my office manager apologize on behalf of the company for the frustration and behavior of that representative. When my manager tried to explain the situation in detail with Mrs. [redacted] she refused to allow her to thoroughly explain, Mrs. [redacted] told my manager "It doesn't matter I know what I know and that is what I am going to go off of. So you can refund my money or I will file a complaint with the Revdex.com." We advised her that the deductible was non-negotiable by us as the service provider our orders to collect come from the home warranty and that she would need to speak with them about a refund. I can forward the photos of Mrs. [redacted]'s system which are the same photos we forwarded to the home warranty company with our report.

Review: Allright Mechanical is charging my wife and me for a missed appointment. We scheduled the appoitment for between 2-5. Allright Mechanical is claiming our appointment was 10-2.Desired Settlement: We should not have a bill, or owe any money to

Allright Mechanical. We request that Allright Mecanical, not report a oustanding debt to the

collection agencies.

Business

Response:

My apologies that information was incorrect. The correct information is as follows...We had a scheduled appointment time for the [redacted] residence for 12/2/15 between 10-2pm. The technician was onsite at 1pm on 12/2/15 and no one was at the property. Both my technician and my office representative left multiple messages for the home owner advising them that we could wait for approximately 10 minutes but would then have to move on the missed appointment fee would be due. The home owner then called back and stated that he never had an appointment set with anyone at all and at 3:15pm on 12/2/15 he cancelled his work order with his home warranty company([redacted]).

Review: This company is in contract with my home warranty company: [redacted]. The process for a claim with [redacted] is they notify the company and the company is to contact the client (me) within 24 hours. After about 40 hours of no contact, I called [redacted] to validate the claim was entered. It had been and [redacted] urged ARM to contact me. They did within a day of that call and scheduled an appointment with me for the following Friday morning. They did not show up to that appointment. After I called [redacted] again, I was given the company information and I called ARM myself. They sent someone out the next day to assess and then I had to wait to hear from [redacted] as to whether or not the issue with my AC was covered (it was). ARM told me they would not replace my AC fan (covered by [redacted]) unless they did a system cleanse and my home warranty company would not cover that. They tried to charge me over $600 for a system cleaning that wasn't necessary. I refused to pay so they claim they just cleaned the system anyway. I can't validate that happened. The man that serviced our AC unit tried to enter my home claiming he needed to charge his cell phone. I have two young daughters and told him he could not come in. He made me feel very uncomfortable. He broke the vent/cover our unit and left garbage in our backyard. Our fan was replaced but it was exposed and very dangerous. After about 5 phone calls to AMR, they sent out an investigator which claimed yes, the cover had been broken recently, but didn't necessarily claim their tech did it. They agreed they would fix it though. Which, inadvertently shows responsibility. The investigator turned off our AC (it was 100 degrees that day) and told my mother (who stays home with my children while I work) that he would call me to figure out next steps. He never called me and when I got home from work it was 90 degrees inside my home. At this point they are ignoring me and refuse to return my calls.Desired Settlement: All I want is for them to replace the vent/cover that they broke. The fan is exposed and extremely dangerous. We cannot have our AC off for this long with temperatures reaching 90-100 degrees some days and I'm at a loss as to what to do. It's unhealthy for my young children to be exposed to this heat - it has been 4 days now.

Business

Response:

To Whom It May Concern,We have addressed the problem with Mrs. [redacted] and have resolved the issue with the fan cover. We were able to get a replacement cover through a local supplier and it was installed at the property address [redacted] on June 26th, 2015.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: contacted home warranty company for repair of nonfunctioning home heater. allright mechanical arrived & determined bad capacitor for blower motor & replaced. unit failed again same day and performed recall. same technician returned & determined that previous bad capacitor caused blower motor failure & would need to order blower motor. weeks pass & called to get status only to discover that home warranty company disapproved motor replacement because allright mechanical told them poor maintenance was cause of motor failure. allright mechanical is same company that was called on previous report from me that something might be wrong and allright mechanical came and determined nothing wrong at that time!

so, if it is poor maintenance that caused failure then it is their poor maintenance!Desired Settlement: replace the blower motor and if not then pay for service to be done by someone else

Business

Response:

Mr. [redacted]'s claim was denied by the home warranty company for a blower motor replacement. We did advise the home owner on our first visit (12/17/15) that we replaced the shorted capacitor and that the blower motor assembly was 100% plugged and recommended cleaning asap. When we returned on 12/23/15 the system still had not been maintained and we found that the blower motor had failed at that time. The home warranty company asked us if the recommended maintenance had been completed and it hadn't which can be seen clearly from the pictures that the technician took. I can forward the photos of the condition of the unit and the signed invoices stating that the system needed maintenance and that it was 100% plugged. As far as us cleaning his system, we did but it was for the prior year. He had not had any maintenance with us at all from 2015 to current.

Consumer

Response:

I am rejecting this response because:you are incorrect in that there was a prior first maintenance call in which the technician proclaimed that nothing was wrong upon inspection - done 12 feb 2015, technician name is [redacted] v.:"inspected and all is normal as of now"!and the next technican, [redacted], said blower motor needed to be ordered and would be then when I called another week I was told blower motor had been ordered. I was never told/warned in the weeks waiting that blower motor would not be ordered or that further work denied until I called about service call on dishwasher. I was never told of denied maintenance until then and I was told by the clerk it was denied by home warranty company and to call them. I did and they told me work was denied by allright mechanical! in other words all right mechanicfal was too chicken to tell me upfront and just give me the run-around while we suffer in the cold for more than a month!

Consumer

Response:

I am rejecting this response because: I have scanned the invoice dated 2/12/15 from Allright Mechanical stating "inspected unit all is normal as of now".read and correct yourself!

Business

Response:

That is not an invoice for maintenance as stated by Mr. [redacted]. That is a service order through the home warranty which I am not understanding what that proves other than the fact that as of February 2015 the unit was working at that time. Maintenance is required twice a year every year. We did not complete any maintenance for Mr. [redacted] at that time or any time since. All that proves is that since February 2015 Mr. [redacted] has not had maintenance completed on his system at all, which is why the system was as plugged as it is.

I was referred to Allright Mechanical through a home warranty company for assessment of an issue with AC. When I questioned the tech's assessment of the problem, the response was extremely defensive, rude, and unprofessional. I was told that I wasn't a "tech" and I should seek service elsewhere. They refused to send another tech or let me talk to a manager.

Review: On December 31, 2015, a tech from Allright Mechanical informed us the reason our heater went out was because the defrost/control board was bad and needed to be replaced. After we purchased the new board and paid for the work to be performed, on January 29, 2016, two technicians reported to our home to install the defrost/control board. The two “certified” technicians attempted to install a universal control board without having schematics for our HVAC system. Instead of the techs phoning the office shortly after arrival and informing them they would not be able to connect the board due to no schematics on the unit, they spent nearly two hours trying to get the board to work. Not only is that unprofessional, but very dangerous and they put themselves, my family and our home in jeopardy. The company is refusing to refund our money saying because the board was installed they cannot return the board, thus they cannot refund our money. The board should not have been installed without schematics and considering there were no schematics, the techs should not have stayed longer than five minutes after arriving.Desired Settlement: We are requesting a full refund, there were no schematics on December 31, 2015, and they weren't there on January 29, 2016. They should not have tried to install the control/defrost board without having the proper diagram/schematics to do so. The board would not have been removed from its box and the techs would have left shortly after arriving, instead they spent almost two hours attempting to improperly install a control/defrost that is not working. This is unprofessional and deceiving.

Business

Response:

We had advised Mrs. [redacted] that there would be no warranty and no guarantee that replacing the control board would work. the OEM (or original board) for her unit was no longer available. We advised her that the best course of action for her would be to replace the entire unit and gave her financing options to better help her financially. She was very clear about not wanting to go that route. The schematic not being available is not our fault nor is it Mrs. [redacted]'s and we had told her that we were trying to locate the original schematic to complete her repairs at which she decided to become aggressive and stated that she wanted to file a complaint. Rather than argue with Mrs. [redacted] we advised her that she could file a complaint if that was what she would like to do. In the meantime we have been in constant communication with the manufacturer to try and locate her schematic of which they are looking into their archives for. We have also contact our local supplier where we purchased Mrs. [redacted]'s board to see if they could return the part being that schematics are not available at this time for her. We are still waiting for the decision from their store manager on that route. I understand that this is taking a bit of time but we are doing everything in our power to help Mrs. [redacted].

Consumer

Response:

I am rejecting this response because:The company's response is not true, which is the reason for my complaint. When I phoned to inquire about repair, I told the receptionist I only received an estimate for replacement and asked if it was possible for repair. She took down my contact information and stated someone would call me back. After not receiving a return call, I phoned again and was informed [redacted] was still working on tje repair estimate. Once I received a return call, I was told because it is a universal board there are no warranties, not ever did the company mention guarantees. The term guarantee was not used until afyer the techs attempted to install the board withiut schematics. The problem is not that the system is not working because the board does not work, the problem is that the techs did not have the proper directions to hook the board up and attempted to install it anyways. When I phoned the company to find out what was going on and what to do next, [redacted] stated the techs should not have installed the board if schematics weren't available. The schematics not being available is not their fault, no, but it is their fault that they attempted to install the board without schematics making it non-returnable. I did not become agressive, I became upset as the business tried to state they told me there were no guarantees, which is not true. After [redacted] yelled at me and did not understand my frustration, yes, I asked if there was someone higher than her because I wanted to file and appeal. She told me there is no one higher. It didn't and doesn't seem fair that the technicians would knowingly install the control board without schematics (discovered upon arrival) and then the company tell me too bad for me. That is unprofessional to tell a customer there are no warranties then add no guarantees after their techs mess up. The board shouldn't have been installed without the schematics. Doing everything in their power would have been to not try and deceive me and state they told me there were no guarantees, doing everything in their oower would have been to get schematics before attempting to install a universal board. Due to their tech negligence in attempting to install without schematics, I should be entitled to a full refund.

Business

Response:

We will refund Mrs. [redacted] her money after we have sent our technicians to retrieve the control board. We will contact Mrs. [redacted] to schedule a time.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: Allright Mechanical charged me & was paid $258 for cleaning of my AC Evaporator Coil(s; however, the work was never done.

5/10/13am

Scheduled service appointment with Allright Mechanical - technician after inspecting AC system dismissed areas of concern and recommended cleaning of system, in particular the blower motor and Evaporator Coil - which is part of 'maintenance" and not covered under

Warranty. Cleaning/service appointment was scheduled for 5/17/13. ($75 co-pay was paid)

5/17/13

Service was performed and 5/10/13 pre-work order which listed AC low on charge = 90%, however after Blower motor was cleaned, Allright Mechanical stated that system was not

low on coolant- was result of blower motor needing cleaning and was resolved. Allright Mechanical was paid total amount of: $758.

Desired Settlement: 7/7/15

New Vendor service call to clean Evaporator Coil. Technician unsealed - apparently seal had not been removed since originally placed. Technician found and showed me extremely dirty Evaporator coil(s) and stated that was evident that E coil was NEVER CLEANED by "prior" company = Allright Mechanical. I again had to pay for service that supposedly had already been done.

At this time, I am demanding to be reimbursed the total amount of $425 by Allright Mechanical

Business

Response:

Business' Initial Response

we have taken complete care of the homeowner including refunding her money

Consumer's Final Response

(The consumer indicated he/she ACCEPTED the response from the business.)

Yes, the business finally refunded my money after over 2months and having the CA State Contractors License Board also follow up with them. I am glad the issue is settled, however, this all could have been avoided had Allright Mechanical done things correct the first time and responded in a more timely manner.

Review: Our A/C began blowing warm air on 7/7/15. I contacted our home warranty service (AHS) and they set us up with Allright. Two techs came out on 7/9 and I told them that each of the last 3 years we have had this problem and each time AHS has just authorized Freon. I remained outside with them as they diagnosed the system. I was told that we were down 3 lbs of Freon. I asked how much the unit held (8 lbs) and is that was normal to be that short in a year. I was told that it was not normal unless there was a leak and that they would have to write up the notes and have their office contact AHS for authorization to test for leaks. This process took a week and a new tech from Allright came out to test for leaks. When he arrived he said that there was no Freon in the system and the valve was off. At first he suggested that I had somehow removed or tampered with the valve. I was concerned that all of our Freon had been lost and that we were now going to be responsible to replace 8 lbs instead of 3 at $65/lb! The tech found no leak but before he left, checked the circuit breaker above the unit. The breaker was melted! He then said that he would have to have his office transfer our request over to an electrician. In the meantime, I had the Freon discrepancy conversation with the office manager. Today is Monday, 7/20. I called AHS. Allright had still not notified them of the need for an electrician! Oversight? AHS sent out an electrician TODAY that replaced the breaker and the unit is working again but blowing hot air. I called Allright, as I received the email notification from AHS that it had been reassigned. They were unable to schedule me, as they said they had not been notified by AHS. In the meantime, I called AHS and some nearby A/C repair folks that said that they charge $45/lb for Freon. I said that I was more than happy to pay to replace the 3 lbs that we were down and since no leaks were detected, I should still have 5 lbs. We are at their mercy and have a diabetic here! SADDesired Settlement: I am requesting that Allright schedule us immediately to replace the 5 lbs of Freon that their tech mistakenly discharged from our system and add the remaining 3 lbs of Freon that I have agreed to pay for. I'd like all of this in writing, as I cannot be sure that the second tech really did check for leaks. If this is the case, the Freon level will diminish again and I need a leg to stand on!

Business

Response:

upon receiving this notification the homeowner has cancelled several appointments for completion and the claim has been closed. Home owner opted to have another company complete repairs.

Review: When my dishwasher was being repaired the repair person scratched our hardwood floors. One scratch 13 inches, one 10 inches, and a smaller 4 inch.

Our dishwasher was repaired on April 29, 2013 by All Right Mechancial. The repair man, [redacted] was moving the dishwasher out and scratched the floor. (even though I'd given him towels to place the dishwasher on so the floor would not scratch) Said he was very sorry for scratching the floor and even though the company is licensed and insured, the owner would not want to put a claim through their insurance. So [redacted] said he would get a friend who works at Lowe's on floors to repair it. After 4 weeks of working with [redacted] no shows after he told me the guy would be coming by to repair it... I called the company and spoke with their office person. Told her we wanted it to go through their insurance and we wanted a licensed and insured hardwood person to repair the floors (we pay $20,000 for the hardwood floors in our home). She said she would call around to find a hardwood person and send someone out. Finally on June 10th they sent someone from [redacted] Flooring. XXX XXX XXXX. His estimate was $750 to repair as he said the entire floor needed to be sanded and stained otherwise it would not look right... because it's real hardwood. All Right didn't like that estimate so told me they would send someone else. 33 days later and they called once to set up an appointment. I was busy and asked for another day. They never called again. I've called this company at least 8 times in regards to getting my hardwood floors fixed. They say they'll call back and don't. Today when I called I was told the office Manager... [redacted]... was handling the repair. Said he was in a meeting and he'd return my call. That was this morning. No return call. It has been 64 days since the floor was scratched. The floor needs to be repaired through their insurance company immediately.

Thank you. [redacted] Desired Settlement: I would like them to send out a licensed and insured hardwood floor company to repair the scratches in my floor immediately. This has gone on far too long. I told the woman who answered the phone today that $750 was very reasonable from [redacted] Hardwood Flooring. We'd be perfectly happy with him doing the repairs.

Business

Response:

Business' Initial Response

We here at Allright mechanical have reached an agreement with ms. [redacted]. Offering here a cash settlement, and she has excepted it. We are at this time processing her settlement and should be received by her no Later than Wednesday 13, 2013.

Thank you.

Consumer's Final Response

(The consumer indicated he/she ACCEPTED the response from the business.)