Allright Mechanical

Good Afternoon,Mrs [redacted] and Allright Mechanical have agreed on a reconciliation.. Mrs [redacted] has accepted that we will refund her $715.00 for the amount she was charged for refrigerant. And that there is no reason to move forward with thew complaint. I have refunded her money to her credit card...

that she originally was charged on. I will also be submitting the response on the form supplied by the CSLB.Thank You,[redacted]

Mr. [redacted] was referred to us by his home warranty company on 5/1/17 and we diagnosed his problem on 5/2/17. We found that the pilot assembly to his water heater was shorted and needed to be replaced. We submitted the information as well as the bid for parts to the home warranty company ([redacted]...

[redacted]) and received authorization later that afternoon. We immediately ordered parts and per call local suppliers it was not available locally and would need to be ordered from the factory. We did confirm with the home warranty company that they would cover the overnight shipping for the part to 2nd Day Air. Unfortunately, the supplier had messed up and the order was not rushed. We did reach out to the rep that placed the order and tried to determine where the mix up came in and unfortunately we got the run around from them for a few days. We then reached out the manager of the supplier and advised him of the circumstance and he stated that he would look into it. After speaking with [redacted], Store manager, he then rushed the part and we were out to install it immediately. The repair has been completed and we very much apologize for the delay and mix up. We 100% understand Mr. [redacted]'s frustration. We will be refunding Mr. [redacted]'s deductible in the amount of $60.00. Thank you for letting me address this complaint so late. I will send that refund today. He should receive it within the next couple of days. [redacted]Allright Mechanical

Mr. [redacted]'s claim was denied by the home warranty company for a blower motor replacement. We did advise the home owner on our first visit (12/17/15) that we replaced the shorted capacitor and that the blower motor assembly was 100% plugged and recommended cleaning asap. When we returned on 12/23/15...

the system still had not been maintained and we found that the blower motor had failed at that time. The home warranty company asked us if the recommended maintenance had been completed and it hadn't which can be seen clearly from the pictures that the technician took. I can forward the photos of the condition of the unit and the signed invoices stating that the system needed maintenance and that it was 100% plugged. As far as us cleaning his system, we did but it was for the prior year. He had not had any maintenance with us at all from 2015 to current.

I am rejecting this response because: After multiple complaints, service calls and months without heat, you refused to send someone out, thankfully, because the Home Warranty Company was able to transfer the claim to another company. This company came to my home prepared and professional. He fixed the heater in 20 minutes and he had the part on hand!! What a difference it makes when a company isn't trying to "get over" on the warranty company and customer. I will definitely share my experience with the world.

Mrs. [redacted] was in fact referred to us by her home warranty company. The repairs that needed to be completed were properly noted on the work order. The shower cartridge that she is referring to has a lifetime warranty by the manufacturer that can only be obtained by the home owner, which can...

be easily verified with the manufacturer ([redacted]) and her home warranty company ([redacted]).  The faucet that we supplied for replacement was in fact a mix up on the suppliers part but an obvious inconvenience to the home owner and we tried to apologize to the home owner and explain the situation. The home owner became very agitated and aggressive when trying to speak with her so I asked her to hold. She began to yell and curse and so I placed her on hold and contact [redacted]. The representative that I spoke with ([redacted]) stated that she would be offering the home owner a cash out option and for us to close the claim. She would contact the home and advise her of the option.

I am rejecting this response because:The company's response is not true, which is the reason for my complaint.  When I phoned to inquire about repair, I told the receptionist I only received an estimate for replacement and asked if it was possible for repair.  She took down my contact information and stated someone would call me back.  After not receiving a return call, I phoned again and was informed [redacted] was still working on tje repair estimate.  Once I received a return call, I was told because it is a universal board there are no warranties, not ever did the company mention guarantees.  The term guarantee was not used until afyer the techs attempted to install the board withiut schematics.  The problem is not that the system is not working because the board does not work, the problem is that the techs did not have the proper directions to hook the board up and attempted to install it anyways.  When I phoned the company to find out what was going on and what to do next, [redacted] stated the techs should not have installed the board if schematics weren't available. The schematics not being available is not their fault, no, but it is their fault that they attempted to install the board without schematics making it non-returnable. I did not become agressive, I became upset as the business tried to state they told me there were no guarantees, which is not true.  After [redacted] yelled at me and did not understand my frustration, yes, I asked if there was someone higher than her because I wanted to file and appeal.  She told me there is no one higher.  It didn't and doesn't seem fair that the technicians would knowingly install the control board without schematics  (discovered upon arrival) and then the company tell me too bad for me.  That is unprofessional to tell a customer there are no warranties then add no guarantees after their techs mess up.  The board shouldn't have been installed without the schematics. Doing everything in their power would have been to not try and deceive me and state they told me there were no guarantees, doing everything in their oower would have been to get schematics before attempting to install a universal board.  Due to their tech  negligence in attempting to install without schematics, I should be entitled to a full refund.

To Whom It May Concern,We have addressed the problem with Mrs. [redacted] and have resolved the issue with the fan cover.  We were able to get a replacement cover through a local supplier and it was installed at the property address [redacted] on June 26th, 2015.

That is not an invoice for maintenance as stated by Mr. [redacted].  That is a service order through the home warranty which I am not understanding what that proves other than the fact that as of February 2015 the unit was working at that time. Maintenance is required twice a year every year. We did not complete any maintenance for Mr. [redacted] at that time or any time since. All that proves is that since February 2015 Mr. [redacted] has not had maintenance completed on his system at all, which is why the system was as plugged as it is.

I am rejecting this response because:  As I said in my opinion I suspect that if All right mechanicals service reps are responsible for damage and the business is ignoring that and not following up then they are the reason [redacted] denied the claim because I did not cause the damage. I will try to resolve with [redacted] but they would have to deal with ARM. Even if a second opinion is gotten in this matter then they could come up with the same  conclusion ARM did. Unless ARM does not admit that new damage had to be done by them. Hence [redacted] unless would have  to also think I did damage. It would have to be determined if damage could have always been there during month they were up on my roof. That iinvolves ARM. I am sure none of the 5 employees are not going to admit to doing it even accidently. I want to see what they r talking about  intentional damage recently done or if the damage has always been there. I know the service people do what they determine is necessary to fix it. It still never works right. I know that is not their fault. the unit is old and I have to just go  with the way the policies require. I can never prove that one of their employees most likely caused damage if it is shown by second opinion that damage is very current. that is not fair. Should not be my burden.

I am rejecting this response because:the business has not completed the work they were contracted for and they refused on the spot to complete the work. My agitation involved the company and the technician trying to run off without completing the job. If there first technician had done his job completely  the wrong faucet would not have been brought . Since the company refuses to come to my home and complete the repairs,  the warranty is not paying for the repairs.they state I have to pay for repairs myself and they will only reimburse $125 and the repairs will cost over that. I feel I should get my $85 ded back to get the repairs done correctly.

I am rejecting this response because:neither the company or total protect are willing to fully compensate me for the repairs fully.

I am rejecting this response because:Because "Allright Mechanical" as well as "O[redacted]" chose to ignore my phone calls(3 ea.) to resolve the flooring situation without Revdex.com intervening, I choose to deny the request for extension.

We will refund Mrs. [redacted] her money after we have sent our technicians to retrieve the control board. We will contact Mrs. [redacted] to schedule a time.

Allright Mechanical does not determine if claims are approved or denied through the home warranty companies.  We just report what we see and what the failures are onsite. We forwarded the photos of the damaged disconnect to the home warranty and they make their own assessment. We forward all...

photos that are taken onsite of every property, that is so we have proof of our findings. No one at Allright Mechanical ever stated that the home owner damaged the unit at all. They asked us if the damage to the system was normal wear and tear. The disconnect in question had a hole in it and that is not normal wear and tear. So that is what was reported to [redacted]. Mrs. [redacted] should be able to request a second opinion through her home warranty company, we have never heard of them refusing that request, but that would be for her to discuss with [redacted].

I do apologize for the delay in getting back to you and the home owner. We are trying to confirm a schedule availability with our flooring contractor to get an assessment. Unfortunately at this time he is booked out for 2 weeks. But we are trying to lock down a  day and time to send him by to...

assess.

Allright Mechanical is not refusing to service Mrs. [redacted] at all. We had attempted to use a universal part twice as authorized by her home warranty, First American. After the second part did not work we advised First American that the OEM, the original part was not available to us, and would need...

to be the part to be installed in this system. Their unit is 18 years old. At that time the representative, [redacted], stated that she would send it to research for the part and transferred the claim due to the Mr. Home owner being very rude to our office staff who were trying to expedite the process as quickly as possible for them. We understand that they are upset that they are without heat again, and we sympathize but we do need to follow proper protocol and procedure.

My office manager spoke with Mrs. [redacted] this morning in regards to her complaints. She let her know that when the report was turned in on 11/19 to her home warranty company, they spoke with a representative there named [redacted] and she advised us to close the claim until the maintenance was...

addressed. We let the representative at the home warranty know what our price would be and that we would discount the cost since she was a home warranty customer, the representative then stated that she would notify the home owner. Mrs. [redacted] could not tell us which office personnel she spoke with that she stated was rude to her so we could address that immediately. But since she did not get the name my office manager apologize on behalf of the company for the frustration and behavior of that representative. When my manager tried to explain the situation in detail with Mrs. [redacted] she refused to allow her to thoroughly explain, Mrs. [redacted] told my manager "It doesn't matter I know what I know and that is what I am going to go off of. So you can refund my money or I will file a complaint with the Revdex.com." We advised her that the deductible was non-negotiable by us as the service provider our orders to collect come from the home warranty and that she would need to speak with them about a refund. I can forward the photos of Mrs. [redacted]'s system which are the same photos we forwarded to the home warranty company with our report.

upon receiving this notification the homeowner has cancelled several appointments for completion and the claim has been closed. Home owner opted to have another company complete repairs.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I have a home warranty with [redacted]. All right mechanical is the contractor they use for central heat and air. [redacted] denied to finish a claim because ARM told them that a part looked like it was kicked. [redacted] called ARM while I was on hold and came back to me and told me she thought I did it. I was mortified. I filed a complaint for [redacted], I should have filed to both companies. I did not damage anything. There has been 5 different people working on my unit in a 1 month period. All from All Right Mechanical from April 25, 2016-June 30 2016. The last tech was here on the first call. If he is claiming the damage he saw was not there before April 25 then the new damage had to have been caused by a [redacted] took it upon herself to accuse me of what I say is a crime. I have not looked at unit since they were here. I know If one of there reps did damage it would not be a big deal with me. I just know I did not go on roof and kick or whatever to damage anything. I think the rep should not have fixed anything if he thought I purposely damaged the unit and called [redacted]. He did fix it so I could use it until the part and work order was approved by [redacted]. The unit is old I have dealt with it for 5 years. It would not make since to do damage that rep said could cause fires when I have a 9 year old grandson living with me. If it is so damaged it could cause a fire why would he fix wiring and tell me I could use it until the part came and he would set it up with [redacted]. I really want to get a second opinion but I was supposed to talk to [redacted] on Monday and she did not contact me about any part of it. I will call [redacted] and see about a second opinion but if I have to pay for it I can't afford it right now. The last rep took a picture of melted wires and maybe the damage part he saw. I only paid attention to the melted wires. If he took that picture not for me but to show [redacted] he thought I damaged it then he should not have worked on it. The dates ARM was here is Apr 25, June 10, June 21, and June 30.Desired Settlement: I don't know if I will have to deal with this company again because They are who [redacted] uses. I don't know what is happening with [redacted]. They got the complaint I filed. they were supposed to call me Mon. to see if we could authorize repair again even though it was declined because ARM said it was not normal wear and tear. Still have not heard from them except an E-mail stating all or part of claim was denied. I wish ARM would find out with all 5 of their reps saw damage at any time they were here.

Business

Response:

Allright Mechanical does not determine if claims are approved or denied through the home warranty companies. We just report what we see and what the failures are onsite. We forwarded the photos of the damaged disconnect to the home warranty and they make their own assessment. We forward all photos that are taken onsite of every property, that is so we have proof of our findings. No one at Allright Mechanical ever stated that the home owner damaged the unit at all. They asked us if the damage to the system was normal wear and tear. The disconnect in question had a hole in it and that is not normal wear and tear. So that is what was reported to [redacted]. Mrs. [redacted] should be able to request a second opinion through her home warranty company, we have never heard of them refusing that request, but that would be for her to discuss with [redacted].

Consumer

Response:

I am rejecting this response because: As I said in my opinion I suspect that if All right mechanicals service reps are responsible for damage and the business is ignoring that and not following up then they are the reason [redacted] denied the claim because I did not cause the damage. I will try to resolve with [redacted] but they would have to deal with ARM. Even if a second opinion is gotten in this matter then they could come up with the same conclusion ARM did. Unless ARM does not admit that new damage had to be done by them. Hence [redacted] unless would have to also think I did damage. It would have to be determined if damage could have always been there during month they were up on my roof. That iinvolves ARM. I am sure none of the 5 employees are not going to admit to doing it even accidently. I want to see what they r talking about intentional damage recently done or if the damage has always been there. I know the service people do what they determine is necessary to fix it. It still never works right. I know that is not their fault. the unit is old and I have to just go with the way the policies require. I can never prove that one of their employees most likely caused damage if it is shown by second opinion that damage is very current. that is not fair. Should not be my burden.