Allstate Hair Styling & Barber College

6/6/15Case Number [redacted] To whom It may concern,We have spoken to Mr [redacted] and unfortunately we cannot meet his request at taking the car backWe knowhave made sure his car is In satisfactory running condition and at this time there is nothing else we can doIfhe would like to bring It back to our location if something has changed we would be happy to take it in ontrade towards something elseWe would be happy to help in this situation in any way we can[redacted] GM

Hello.,I have not been contacted by the dealership about car repairs or rental reimbursement All I continue to receive are post cards offering me to tramy vehicle in which I cannot do at the time for financial reason.Attached is a copy of the car repairs paid out of pocket on 9/24/ I was advised by [redacted] that it was ok to take it to a local dealership ti be covered under my extended warranty When I called [redacted] and advised him the parts were not covered, I was advised if I would have brought it to Transitowne these parts would have been covered- yet he advised me I can take it anywhere.Also attached is a copy of the car rental invoice in which as courtesy was to be paid for since I have taken my car back over times for repairs.At this point I am asking if not all can be paid, to at least reimburse half of each receipt.Please let me know if you have anymore questions are need more details.Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear [redacted] :In the matter of Mr [redacted] complaint regarding his oil changes and his experience at the TransitowneWilliamsville storeOur service manager has resolved the matter.Our service manager [redacted] personally called Mr [redacted] to apologize for any miscommunicationregarding his oil changesTransitowne uses GULF brand oil at no charge to the customer and we dooffer Synthetic at an additional $charge unless the vehicle requires Synthetic from the factoryspecifications such as a Dodge ViperMr***'s vehicle does not require Synthetic Oil per factoryspecifications.Enclosed is a copy of Mr***'s purchase agreement which illustrates the Lifetime Free Oil Changesavai lable at the time of his purchase back in 09/10/Transitowne has offered and advertised Free OilChanges since and it was unfortunate he was not familiar with the offer.Mr [redacted] is welcome to return for all of his services including Free Oil Changes.Sincerely, [redacted] Vice PresidentTransitowne Automotive Group

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below If what they are saying is true then why did they fire their salesman? He was just part of a much bigger problem Their statement that the financing was explained to us accurately is a total and complete lie! Over and over again we were told by the salesman and the finance manager we had numerous institutions from which to choose from regarding our financing optionsAgain not trueThe sales manager was totally useless and should have addressed this when it blew up on them in the show roomAs far as we are concerned they are completely fraudulent in their business practices and even after all this was exposed they are unable to admit faultWe also found out we were one of the "lucky" customers charged $for a tank of gasThe Attorney General of NY has fined them for this and they are allegedly sending refunds to everybody they took advantage of with this For the Revdex.com to still have this business receiving a positive rating is not rightThey will be waiting for their next victim to take advantage of and screw out of their hard earned money as well Regards, [redacted] ***

May 25, [redacted] Dear [redacted] :The situation of the customer [redacted] * [redacted] had been resolved prior to the receipt of the complaint.Our salesperson [redacted] has delivered the registration to the customer and Transitowne paid any amountdueWe apologize for any unreturned phone calls and for any inconvenience caused by Transitowne.It is our understanding the matter is resolved.Sincerely; [redacted] Vice PresidentTransitowne Automotive

Revdex.com spoke to the business today and the following was stated:Check was sent to the following and cashed by: [redacted] Bankon 5/28/Transitowne has stated that the loan was not sold to a different company

October 18, [redacted] Dear [redacted] , The complaint received from [redacted] has been resolved Mr [redacted] is a valued customer and we apologize for the communication breakdown when our assistant service manager had to leave on a personal emergency and no follow up calls were made His concerns were personally addressed by our Service Manager and our Assistant Service Manager to insure he was provided priority serviceAs of 10/the vehicle is repaired The Vice President did confirm his satisfaction on Friday, October 17th and it is our intention that we can earn his trust in the future Sincerely, [redacted] Vice President Transitowne Automotive

[redacted] contacted Revdex.com today and stated that Transitowne has contacted her to resolve her complaint

Good morning, A few weeks ago I filed a claim against Transittowne Hyundai, reference number [redacted] I have since worked with the business and was hoping to retract my initial claim Thank you, [redacted]

Dear [redacted] , Miss [redacted] and I have been in communication since early last week I arranged a service appointment with our Transitowne service facility, in Clarence, NY, to have Miss [redacted] 's concerns diagnosed on 8/4/ After a lengthy discussion with the technician performing the diagnosis, we determined the vehicle should be sent to our Transitowne Jeep dealership at Transit Rd, Williamsville, NY, for further diagnosis I was able to get Miss [redacted] an appointment at our Jeep service department two days later, August 6th As of today, the part needed to eliminate the noise coming from the rear of the vehicle arrived I arranged an appointment scheduled for August 11th at Transitowne Jeep for Miss [redacted] to return for repair of the rear toe link Any additional concerns will be addressed at that time I promised Miss [redacted] a full tank of gas to compensate for her inconvenience Please feel free to contact me if you have any questions concerning this complaint Thank you, [redacted] General Sales Manager

4/28/1510: Revdex.comCase Number ***To whom it may concern,We have spoken to *** and we have taken the car back from her and given her a full refundWe apologizefor any inconvenience we may have caused her.*** ***GMTransitowne

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** My loan payment is
STILL at the $a month instead of dropping by half after months as promisedThey obviously did not read my entire original complaintTransitowne has NOT made any attempts to contact myself or my mother to resolve this complaintThe only contact I ever got was two emails after I submitted a credit application that was rejectedAt NO POINT EVER did I mention trading my car back in or acquiring a new one from themI want this loan paid in full by the dealership and a clean title sent to my addressIn no way, shape or form does a $12,car end up costing the purchaser over $27,000, especially since no vehicle was traded in towards this purchaseI am strongly considering legal action

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Revdex.com:
The claim from the business Transitown is not correctThey provided me with the tires because they were in bad shape and the car was making a noiseThe same day of the purchase, the manager drove the care and agreedIn fact, when I took the car the tire place they sent me, they also agreed that the tires were very bad, and I am talking about a car "inspected"I told the manager that legally, those tires would not pass any NY State inspection and that's why the agree to replace the tiresI never agreed to exchange the tires for the dent repairThose are two separate issuesI have a receipt from them stating that they agree to repair itIn my second trip to the business another manager made a copy to follow up and stated that they will contact me and they never didThey keep saying the same thing again, that they will contact me and they won't.
I want to get this resolve but they should not offer things that they won't honor just to sell a car
Sincerely,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** and I both know there are more things being fixed It is now in Williamsville (after driving to minutes to Clarence for no apparent reason) and has been there since Monday 8/ They gave me a rental in the meantime and promise to reimburse me for gas and cover any warranty deductibles The issues that I listed in my claim and resolutions is as follows:
Scratches: Had the prominent scratches buffered out at a discounted rate at a local shop (the manager felt sorry for me) It was embarrassing
Oil change indicator: The sticker on my car says the oil was changed, but the still appeared Based on inspection at the local Jeep dealer, seems the oil has been changed and the light needed to be reset Hasn't came back on since
Gas cap: Was given the correct gas cap by Transitowne in Williamsville
Transmission, evap leak, and noise: these three issues are currently being looked at by Transitowne in Williamsville
Regards,
*** ***

May 1, 2015Revdex.comBryant Woods SouthAmherst, NY 14228Attn: ***Complaint HandlerRe: Complaint ID #***Dear ***,The knocking noise Mr*** is referring to is an aging cam phaserMr*** was made aware ofthis upon deliveryIt was made very clear to him that the cam
phaser was not going to bereplacedIt Is not causing degraded performance, nor Is It causing the check engine light toappear on the dashboardFailure has not occurred; therefore it is not covered by the New YorkState Limited Passenger Vehicle Warranty, If Mr, *** wishes to have the cam phaser repaired Inthe future, I will be happy to assist him with getting the lowest possible price,Regarding the exhaust, Mr, *** needs to contact the service department that performed therepair, CarStar ###-###-####.Considering there Is no basis for these complaints, please removed this from Transltowne's Revdex.comrecords.Thank you for your assistance In resolving this matter.If you have further questions please call me.Sincerely,*** ***General Sales Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

September 22,
Revdex.com
Bryant Woods South
Amherst, NY
Attn: ***
Dear ***:
The following is in response to a concern with ID# ***The customer was contacted, by
telephone on September 22nd All issues have been, or will be, resolved to mutual
agreement
1) The customer was not given an owner's manual
• An owner's manual was given to the customer
2) Vehicle did not have a DVD player
• Customer looked at other vehicles at the time of saleThe unit he selected did not have
that option
3) Car Fax report
• Emailed report to the customer on 9/22/He had already purchased a report, which I will
reimburse in full ($39.99)
4) Environmental coating
• Was handled
5) Replace three (3) wiper blades
• Customer will be reimbursed $to cover his costs
6) A/C is not blowing cold
• Customer instructed to make a service appointment to evaluate the problem
Customer, as part of the deal, was to trade in a Plymouth VoyagerThe unit was valued at $
The customer never surrendered the trade and has promised to make good on the $
A check will be issued to the customer for the aforementioned amounts totaling $We in turn
are due $from the customer
Sincerely,
*** ***
General Sales Manager

RE: Complaint ***
Dear ***,
Thursday, September 18,
As of September 9th, the customers vehicle in question has been repaired to her satisfactionI
contacted the customer at 4:pm on 9/17/to confirm this and she agrees with thisThe customer
is happy and satisfied
with the outcome of the repairs at this time
Yours Truly,
*** ***
Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
See document attached, this has VERY DIFFERENT FIGURES. We did not ask for Mr. [redacted] to run the higher figure with 5 banks, actually, I have correspondence from him stating to go with this 2014 JEEP COMPASS deal when he inquired directly stating $1000 cash would be needed to make the deal work on the 2012 KIA SPORTAGE. Therefore him running my CBR as well as Lisa's CBR on Hard Inquiries knowing the value of the KIA SPORTAGE would not support the collateral on the amount he would ask for at ANY Financial institution. I even asked him to securing financing for the OTHER VEHICLE OR DROP THE 2012 KIA SPORTAGE PRICE BY $1000. I have email correspondence to this effect that he did not follow, but instead kept running hard inquiries to tarnish our scores.