Allstate Hair Styling & Barber College

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have resolved the matter in question with Mr [redacted]. We have extended his lease terms at his request and this made him happy and satisfied.Thank You,Scott [redacted]Sales ManagerTransitowne Dodge Chrysler Jeep Ram[redacted]

6/6/15Case Number [redacted]To whom It may concern,We have spoken to Mr. [redacted] and unfortunately we cannot meet his request at taking the car back. We knowhave made sure his car is In satisfactory running condition and at this time there is nothing else we can do. Ifhe would like to bring It back to our location if something has changed we would be happy to take it in ontrade towards something else. We would be happy to help in this situation in any way we can.[redacted]GM

This letter is in response to complaint ID# [redacted]. This is the second response to try to resolve the issue with the consumer. I have attached the original response which shows the signed credit application and customer worksheet showing the amount of money the consumer was requesting us to help them establish an auto loan for a 2012 KiaI Sportage in the amount of $26,888.75. The customers are now requesting we remove the credit inquiries from their credit reports since they were declined the loan. However, we can only make that request to a credit reporting agencies if the inquiries were made in error.Unfortunately these inquiries were not in error and attached is substantial proof that the customer requested us to inquire with lenders to obtain credit for the 2012 Kia Sportage. I have attached a sample of the 31 emails that were sent back and forth with the customers. This isalso etiquette proof that they requested us to obtain a loan for the Kia Sportage and then approximately 3 hours later on Friday July 29th at 12:18 pm asked that we then work on financing the Jeep Compass inquestion only because they were declined financing the Kia Sportageunless they put $1000 down to lower the amount needed for the Sportage. We did not attempt to obtain financing for the Compass at the customer's request because they did not want any other inquiries on their credit report. We also shared several bits of information with the customers from credit agency websites explaining how these inquiries will have a minimal effect on their credit score as long as they acquired a new auto loan on their report within 15 days of the inquiries which I was informed they did acquire a new loan for a Jeep compass from [redacted]. Transitowne would do anything to resolve this issue if possible but we cannot remove inquiries from a customer's credit report if the customer gave verbal and more importantly written and signed permission to request a loan for any lending institution. Please let me know if there is anything else Transitowne can attempt to do to resolve this issue.sincerely, Jim [redacted]Sales ManagerTransitowne Kia[redacted]

We would welcome to communicate with the customer regarding his service complaint that involved his lug nuts and the belief that the nuts were over tightened resulting in broken studs seven months later.Transitowne's service manager Ted [redacted] has left two messages with no return call.Our...

investigation shows (utilizing a vehicle history report) that we rotated the tires on June 11th 2015 along with an oil change. The vehicle shows a New York State inspection on January 2nd (no business noted) and then the vehicle had 4 new tires installed in Lockport on January 9th. The allegation that the wheels were put on at excessive torque begs two questions:1) Were any wheels removed conducting the NYS inspection on 1/ 2/16? New York State requires removal of at least one wheel.2) Breaking a stud will commonly occur instantly if the air gun has excessive torque. Removing alug will not break a stud although it could have occurred if the technician removing the lug nuts had his tool in the wrong direction (tightening instead of loosening.) Obviously this is conjecture,but it has been known to happen in the automotive service industry.The other noted complaint regarding the lug nut caps. Unfortunately they are decorative and do indeed corrode in our climate. Most vehicles with them will show some of them corroded over time and it 's not uncommon for a 6 year old vehicle to have some failure, but it is mostly decorative.Transitowne would welcome a discussion with the customer to review the matter.Sincerely, Doug [redacted]  Vice President Transitowne Automotive Group

October 18, 2014
[redacted]
Dear [redacted],
The complaint received from [redacted] has been resolved.
Mr. [redacted] is a valued customer and we apologize for the communication breakdown when our
assistant service manager had to leave on a personal emergency and no follow up calls were...

made.
His concerns were personally addressed by our Service Manager and our Assistant Service Manager to
insure he was provided priority service. As of 10/17 the vehicle is repaired.
The Vice President did confirm his satisfaction on Friday, October 17th and it is our intention that we can
earn his trust in the future.
Sincerely,
[redacted]
Vice President
Transitowne Automotive

8/25/2014
TO: Revdex.com
Case Number [redacted]
To whom it may concern,
After several attempts to reach Mr. [redacted] he has not returned our calls.  In any transaction we make our
best attempt to arrange the best financing for the individual person and try to find a car they...

will love driving.
It was our understanding that Mr. [redacted] was happy with the vehicle when he purchased it. If he would like to
trade it In we would be happy to help him In any future purchases.
[redacted]
GM
Transitowne

6/15/15To: Revdex.comCase Number [redacted]To whom it may concern,We have spoken to Mr. [redacted] and even though, his vehicle has no warranty because it Is over 100,000 mileswe have offered him some assistance. I made sure [redacted] had my number to contact me directly in case he hasany problem...

and we look forward to him being customer of ours for a very long time,[redacted]GMTransitowne

5/19/15 To:  Revdex.com Case Number [redacted] To whom it may concern, I have spoken to [redacted] and we have agreed to her request to split the cost of her rentals and repairs.  We appreciate her business and value her as a customer.  We have mailed her a check for $575.00. [redacted]

No, there was no mention of a free tank of gas. Point is they are doing the same thing again. They are charging consumers $65 for a tank of gas regardless of the car/tank size. This car couldn't hold $65 worth of gas. Thought it was worth mentioning seeing they had already been caught doing this in the past.

Good morning,  A few weeks ago I filed a claim against Transittowne Hyundai, reference number [redacted]. I have since worked with the business and was hoping to retract my initial claim.  Thank you,  [redacted]

Revdex.com spoke with [redacted] at Transitowne and he stated that he is willing to fix the back up sensor and waive the $100.00 deductible.  The consumer states that the car was priced more than advertised.  The car was sold to her for $17,900.00 and with taxes and DMV fees the final cost was...

$19,510.00 and she also owed from a previous loan which was added on to her new loan bringing the loan amount to just over $21,000.00.The vehicle was purchased in November, and if the customer would have contacted me, I would have assisted her sooner.

I have delayed our response to [redacted] complaint due to waiting for a customer...

response.I have personally called the number several times and have left her a message with my personal extension, but no return call was made. I also reached out via email that was listed on the complaint(attached), but I have received no response.After investigating the matter with two of our employees, I would like to reach out to the customer to clarify what occurred and arrive at a resolution.Enclosed is an unanswered email and a copy of the condition report of the vehicle conducted by AIM which is a [redacted] vendor.I do not consider the matter closed, but I need to have some sort of contact. Sincerely; Douglas [redacted] Vice President Transitowne Automotive

Dear [redacted]:In the matter of Mr. [redacted] complaint regarding his oil changes and his experience at the TransitowneWilliamsville store. Our service manager has resolved the matter.Our service manager [redacted] personally called Mr. [redacted] to apologize for any miscommunicationregarding his oil...

changes. Transitowne uses GULF brand oil at no charge to the customer and we dooffer Synthetic at an additional $30 charge unless the vehicle requires Synthetic from the factoryspecifications such as a Dodge Viper. Mr. [redacted]'s vehicle does not require Synthetic Oil per factoryspecifications.Enclosed is a copy of Mr. [redacted]'s purchase agreement which illustrates the Lifetime Free Oil Changesavai lable at the time of his purchase back in 09/10/12. Transitowne has offered and advertised Free OilChanges since 1991 and it was unfortunate he was not familiar with the offer.Mr. [redacted] is welcome to return for all of his services including Free Oil Changes.Sincerely,[redacted]Vice PresidentTransitowne Automotive Group.

October 27, 2015ID [redacted]Dear [redacted] vehicle was purchased 5/21/2015. At the time of purchase the vehicle had 80,768 miles and is covered under New York State Law for 30 days or 1,000 miles.The failure of the part was more than 4 months later and over 4,000 miles. It is...

unfortunate that the vehicle component failed, but it was not from neglect of Transitowne, but more than likely unfortunate circumstance. There are no prior concerns regarding the vehicle's differential and is simply a component failure.We offer all of our customers extended service contracts, but in this particular case due to limitations on her loan, her only option was to pay for the warranty separately. At this place in time the vehicle repairs are the owner responsibility. Any lost wages or travel expenses are her responsibility even in the event she had a service contract on the vehicle.In a gesture of good will, Transitowne will pay $300 towards the repair once receipts are sent to our Used Vehicle Manager [redacted]. Transitowne cannot repair the vehicle out of warranty with the risk of an implied warranty.Sincerely;[redacted]Vice PresidentTransitowne Automotive

The complaint from [redacted] has been resolved and he is reimbursed the repair on his vehicle.Enclosed is a copy of our invoice illustrating the refund to [redacted]

[redacted] contacted Revdex.com today and stated that Transitowne has contacted her to resolve her complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com spoke to the business today and the following was stated:Check was sent to the following and cashed by:[redacted] Bankon 5/28/15. Transitowne has stated that the loan was not sold to a different company.

11/24/2015To: [redacted]Complaint Handler,Phone [redacted]Fax [redacted]I am writing this letter In reference to Complaint #[redacted] Involving complainant [redacted] of Niagara Falls NY. The customer states that the purchase price was $26000.00 dollars whenin fact the purchase...

price was $17775.00 as seen on Vehicle Purchase Agreement signed by [redacted]. As too the customer's second point, due to her credit situation at the time the lendingsource charged a 23.99% rate and being less than a year Into a 57 month term would not have gained any equity In the vehicle In such a short time unless additional payments were made to the principalbalance of the loan. The customer can trade with me or any dealership or refinance the vehicle with their own finance source and terms will be based on credit situation at this particular time. Thecustomer stated that the finance source, [redacted] told her that she could be released from the loan because It was less than a year. Under the Dealer Agreement with [redacted] thereare no provisions for this so I would suggest the customer get back In contact with [redacted] to verify that statement. When we secured financing for the customer the customer In turn signed DMV paperworktransferring title to them with a lien placed on It for [redacted].  Based on the Information presented I am confident that Transltowne Resale of Amherst hasdone nothing wrong and will not ~e giving the customer a refund. We will try to trade the customer but again customer will go threw ·same process and credit approval will be based off current creditsituation and Income situation. If you have any further questions or concerns please contact me during our business hours.Sincerely,[redacted]
[redacted]