Initial Business Response /* (1000, 5, 2014/12/15) */
Contact Name and Title: *** *** QC Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@ersinc.com
December 15,
Revdex.com of Chicago and Northern Illinois
*** M ***
*** *** ***
Trl
*** ** XXXXX-XXXX
RE: Complaint: XXXXXXXX
This letter is in response to the alleged complaint filed against Enterprise Recovery Systems, Inc(ERS) on December 5,
Concerns were raised that ERS attempting to collect a non-collectible debt
See below, for the findings from the investigation, presented by, Ms*** M ***
Ms*** M *** account with ERS has not yet been approved for consolidation and is considered a collectible accountOnce Ms*** account is approved for consolidation the account will be recalled by the Department of Education and considered non- collectible
It is ERS policy to attempt to amicably resolve customers' accounts in a professional mannerI trust that this response will satisfy the inquiry in fullIf I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX
Sincerely,
*** ***
Ombudsman
Manager, Corporate Compliance
Enterprise Recovery Systems, Inc
This "Debt Collector" isn't targeting people with actual debt, they just call your phone under different numbers to ask you to call them backThey never ask for me by name, they just accuse me of owing money when I have no debt whatsoeverTheir calls come nonstop throughout the dayI have their numbers saved so that I don't have to answer what is obviously a scamI have no idea how they got my contact informationI don't owe anyone money
I have had the absolute worse experience with this collection agencyI am a struggling student and they took advantage of me and lied to meWhen I initially made the agreement to pay back my debt, I was told that no interest would accrue on principle balanceThat was true the first months into the payment planThe sixth month, my balance increased out of nowhere!!! No notice, nothingIt's been increasing up to this month! I am so busy and I just realized this tonight while going through my mail and I some noticed so stark inconsistenciesThis company made statements and misled meI am starting to believe it is a scam and I will be contacting the company in the morning and I will make out a complaint to the Attorney General
Initial Business Response /* (1000, 5, 2014/09/04) */
Contact Name and Title: *** *** QC Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@ersinc.com
September 4,
Revdex.com of Chicago & Northern Illinois
North Wabash Ave, Suite ***
Chicago, IL
RE:
Complaint: XXXXXXXX
This letter is in response to the alleged complaint filed against Enterprise Recovery Systems, Inc(ERS) on August 27,
Concerns were raised that ERS refused to reschedule payment arraignments and exhibited rude behavior
See below, for the findings from the investigation, presented by Ms*** ***
ERS representatives Ms*** informed Ms*** ***; that due too several reschedules of the initial payment arraignment ERS can only accept balance in full
Ms*** has been instructed to allow flexibility with consumers; our policy is too agreeably resolve the defaulted debt
It is ERS policy to attempt to amicably resolve customers' accounts in a professional mannerI trust that this response will satisfy the inquiry in fullIf I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX
Sincerely,
*** ***
Ombudsman
Manager, Corporate Compliance
Enterprise Recovery Systems, Inc
Contact Name and Title: *** ***j, Ombudsman
Contact Phone: ***
Contact Email: ***@ersinc.com
October 28,
Revdex.com serving Chicago & Northern Illinois
*** ***
*** *** ***
*** *** ** ***
RE: ***
This letter is in response to the
complaint filed against Enterprise Recovery Systems, Inc(ERS) on October 22,
Concerns were raised that ERS failed to provide validation of debt
See below, for the findings from the investigation, presented by Ms*** ***
Please accept our apologies for the inconvenience you may have experienced in respect to our collection activityUpon thorough review, we identified that validation of debt was requested from our client; once received the documentation will be forwarded to Ms*** at the address on file
It is ERS policy to attempt to amicably resolve customers' accounts in a professional mannerI trust that this response will satisfy the inquiry in fullIf I can be of any other assistance, please do not hesitate to contact me directly at ***
Sincerely,
*** ***
Ombudsman, Corporate Compliance
Enterprise Recovery Systems, Inc
(*** Response.docx)
Complaint: ***
I am rejecting this response because: They still call and harass me and my family with misleading voicemails this is a deceptive collections company
Sincerely,
*** ***
Contact Name and Title: *** ***j, Ombudsman
Contact Phone: ***
Contact Email: ***@ersinc.com
October 28,
Revdex.com serving Chicago & Northern Illinois
*** ***
*** *** ***
*** *** ** ***
RE:
***
This letter is in response to the complaint filed against Enterprise Recovery Systems, Inc(ERS) on October 22,
Concerns were raised that ERS failed to provide validation of debt
See below, for the findings from the investigation, presented by Ms*** ***
Please accept our apologies for the inconvenience you may have experienced in respect to our collection activityUpon thorough review, we identified that validation of debt was requested from our client; once received the documentation will be forwarded to Ms*** at the address on file
It is ERS policy to attempt to amicably resolve customers' accounts in a professional mannerI trust that this response will satisfy the inquiry in fullIf I can be of any other assistance, please do not hesitate to contact me directly at ***
Sincerely,
*** ***
Ombudsman, Corporate Compliance
Enterprise Recovery Systems, Inc
(*** Response.docx)
Please accept this response as an acknowledgement for the receipt of the correspondence Alltran Education, formerly *** Recovery Systems, has received from the Revdex.comIn order to protect our consumer’s privacy, we are unable to release certain information specifically related
to the consumerHowever, we wish to address their concerns so we will be responding directly to the consumerThe letter was mailed on 3/30/2018, therefore the consumer should expect to receive our correspondence within to business days
Initial Business Response /* (1000, 5, 2014/07/02) */
Contact Name and Title: *** *** QC Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@ersinc.com
July 01,
*** ***
*** *** Buff Pkwy
*** ** XXXXX
RE: Complaint # XXXXXXXX
This letter
is in response to the alleged complaint filed against Enterprise Recovery Systems, Inc(ERS) on June 25,
Concerns were raised that ERS attempted three to four communications per day for years in an attempt to communicate with a consumer who does not own or reside at the home associated with the phone number
See below, for the findings from the investigation, presented by Mr*** ***
ERS inquired Mr*** *** phone number in March of 2014; during the duration of Mr***'s number with ERS it has been called a total of one timeERS will happily oblige with Mr***'s request by removing the telephone number from our database
It is ERS policy to attempt to amicably resolve customers' accounts in a professional mannerI trust that this response will satisfy the inquiry in fullIf I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX
Sincerely,
*** ***
Ombudsman
Manager, Corporate Compliance
Enterprise Recovery Systems, Inc
October 28, Better Business of Chicago *** ** *** *** *** Chicago, IL 60611- Re: Ms*** *** Revdex.com complaint dated 10/20/Case No.: *** Alltran No.: *** To whom it may concern: This letter
is in response to the complaint we recently received from your office regarding Ms*** ***The undersigned is the Complaint Resolution Specialist for Alltran Education IncWe appreciate the opportunity to respond to Ms*** concernsWe have reviewed the complaint and the related matter. As a result of our investigation we have made the following determinations: First, I would like to thank you and Ms*** for providing us feedback on our efforts, as this is one tool we can use to continue to improve our operationsOur office received placement a student loan account, in Ms*** name, from one of our clients, on March 6th, On October 20th, our office received Ms*** complaint from your office, in which she expresses concerns regarding her customer experience with one of our agents and is upset by how the debt is reflected on her credit reportsWe expect all of our agents to remain courteous and respectful at all times when communicating with consumersWe apologize if this was not Ms*** experience and will be following up directly with the agent involvedAs requested in the complaint, Ms*** account has been reassigned to a different team memberWith regard to credit reporting, Alltran Education Incworks as a third party servicer on the account, and thus does not directly impact the consumer’s credit scoreIn the course of doing business, the credit-line is typically updated upon resolution of the debtUpon receipt of the complaint, our office processed the consumer’s credit report disputeAt this time I can confirm that we have submitted new information to the credit agencies, and the trade-line should now reflect the recent paymentsOur office will be sending a dispute packet to the consumer as soon as key documentation is received from the clientWe sincerely hope this represents a satisfactory resolution to the consumer’s concernsI would invite you or the consumer to contact us directly if we can be of further assistanceOur number is *** ***Kind regards, *** *** Complaint Resolution Specialist Alltran Education *** * *** *** * Woodridge, IL *** *** | www.alltran.com This communication is from a debt collector
Initial Business Response /* (1000, 7, 2015/09/04) */
Contact Name and Title: Sara *** Ombudsman
Contact Phone: (800) 211-
Contact Email: [email protected]
August 31,
Revdex.com serving Chicago & Northern Illinois
*** ***
*** E*** St ***
*** MN
RE: XXXXXXXX
This letter is in response to the complaint filed against Enterprise Recovery Systems, Inc(ERS) on August 19,
Concerns were raised that ERS refusing to work with The Department of Education's Ombudsman's Office, in resolving the following concernsERS stopped taking the agreed payments causing Perkins loan to go into default
See below, for the findings from the investigation, presented by Mr*** ***
Please accept our apologies for the inconvenience you may have experienced in respect to our attempted collection activityUpon thorough review, we identified that assistance has been provided to the Ombudsman's office since August 03, and a response to the Ombudsman's investigation was provided to Mr*** on August 31, Mr*** agreed to rehabilitate his defaulted loans on June 16, 2014, however, the request made on August 28, for a payment date change, prevented compliance with the repay terms and conditions of his Perkins Loan(s)On January 07, ERS communicated that the payments were to close and moved January 20th payments to January 30thCommunication efforts were made on several occasions for the purpose of providing an update of the rehabilitation status and to obtain payment information to continue rehabilitation of the Perkins Loan(s)On February 17, 2015, ERS received an inbound call from Mr***, who declined to discuss the status of his Perkins Loan(s), triggering a lapse in payments and initiated rehabilitation program restart; no payments on file after February 10,
In an effort to resolve Mr*** concerns, a review was conducted in an effort to submit the loans as an exception; the loans are not eligible for exception as a result of a lapse of paymentsFurther, ERS has made an effort to explain that ERS does not have the ability to release Title IV or modify the requirements for rehabilitationERS has provided Mr*** with assistance with restarting the rehabilitation program and provided additional guidance when he attempted to reschedule his payment datesFurther, we encourage Mr***, to contact Nelnet if he believes he may be eligible for Totally and Permanent Disability
Web site: www.disabilitydischarge.com
Email: [email protected]
Office Hours: 8:a.m- 8:p.m(ET), seven days a week
Phone: 1-888-303-
Mail Inquiry: PO box Lincoln, Nebraska 68501-
Fax: 303-696-
It is ERS policy to attempt to amicably resolve customers' accounts in a professional mannerI trust that this response will satisfy the inquiry in fullIf I can be of any other assistance, please do not hesitate to contact me directly at (800) 211-
Sincerely,
Sara ***
Ombudsman, Corporate Compliance
Enterprise Recovery Systems, Inc
Initial Business Response /* (1000, 5, 2014/06/03) */
Contact Name and Title: *** *** QC Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@ersinc.com
June 3,
*** F ***
** *** Rd Apt **
*** *** *** ** XXXXX-XXXX
RE: Complaint # *** *** F
***
This letter is in response to the alleged complaint filed against Enterprise Recovery Systems, Inc(ERS) on June 02,
Concerns were raised that ERS needs to provide validation documentation after failing to disclose account information
See below, for the findings from the investigation, presented by *** F ***
ERS has not yet had the pleasure with speaking with Mr***; however an unidentified third party called in inquiring about the accountIn order to protect our consumers personal information; ERS was unable to respond to the inquiries
To ease Mr*** concerns, ERS has ordered validation documentation from the clientWe will notify Mr*** if there is a need for an extension on the delivery of these documents
It is ERS policy to attempt to amicably resolve customers' accounts in a professional mannerI trust that this response will satisfy the inquiry in fullIf I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX
Sincerely,
*** ***
Ombudsman
Manager, Corporate Compliance
Enterprise Recovery Systems, Inc
Consumer Response /* (-5, 13, 2014/06/18) */
Enterprise Recovery Systems sent me nothingPlease reopen this case
***
Consumer Response /* (3000, 16, 2014/06/23) */
ERS DID NOT SEND THE INFORMATION THAT THEY PROMISED YOU AND II RECEIVED NOTHINGPLEASE REOPEN THIS CASE
Business Response /* (4000, 18, 2014/07/03) */
July 3,
*** F ***
** *** Rd Apt
*** *** *** ** XXXXX-XXXX
RE: Complaint # *** *** F ***
This letter is in response to the alleged complaint filed against Enterprise Recovery Systems, Inc(ERS) on June 23,
Concerns were raised that ERS has not provided validation documentation as promised
See below, for the findings from the investigation, presented by *** F ***
Once documentation is received from the client, ERS will forward the itemized statement to the consumer at the address on file; *** *** Aid Funds, INC will forward the promissory note directly to the consumerERS has not yet received the requested documentation; please be mindful that the turnaround timeframe is between 30-days
It is ERS policy to attempt to amicably resolve customers' accounts in a professional mannerI trust that this response will satisfy the inquiry in fullIf I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX
Sincerely,
*** ***
Ombudsman
Manager, Corporate Compliance
Enterprise Recovery Systems, Inc
Consumer Response /* (-5, 13, 2014/06/18) */
Enterprise Recovery Systems sent me nothingPlease reopen this case
*** ***
***@gmail.com
***
Consumer Response /* (3000, 16, 2014/06/23) */
ERS DID NOT SEND THE INFORMATION THAT THEY PROMISED YOU AND II RECEIVED NOTHINGPLEASE REOPEN THIS CASE
Business Response /* (4000, 18, 2014/07/03) */
July 3,
*** F ***
*** Rd Apt
Old ***
RE: Complaint # ***- *** F ***
This letter is in response to the alleged complaint filed against Enterprise Recovery Systems, Inc(ERS) on June 23,
Concerns were raised that ERS has not provided validation documentation as promised
See below, for the findings from the investigation, presented by *** F ***
Once documentation is received from the client, ERS will forward the itemized statement to the consumer at the address on file; ***, INC will forward the promissory note directly to the consumerERS has not yet received the requested documentation; please be mindful that the turnaround timeframe is between 30-days
It is ERS policy to attempt to amicably resolve customers' accounts in a professional mannerI trust that this response will satisfy the inquiry in fullIf I can be of any other assistance, please do not hesitate to contact me directly at 630-320-
Sincerely,
*** ***
Ombudsman
Manager, Corporate Compliance
Enterprise Recovery Systems, Inc
Consumer Response /* (3000, 24, 2014/08/05) */
This company is *** and ***They still have not provided me with the information that I am requesting; information that they are required by law to provideThe representative *** *** that I have been trying to work with is *** and ***The actions taken by this company are going to affect me negatively and I do not know how to proceed amiably
Business Response /* (4000, 29, 2014/08/27) */
see attached
December 20, Better Business of Chicago NWabash, SteChicago, IL 60611- Re: Mr*** *** Revdex.com complaint dated 12/1/Case No.: *** Alltran No.: *** To whom it may concern: This letter is in
response to the complaint we recently received from your office regarding Mr*** ***The undersigned is the Complaint Resolution Specialist for Alltran Education IncWe appreciate the opportunity to respond to Mr*** concernsWe have reviewed the complaint and the related matter. As a result of our investigation we have made the following determinations: First, I would like to thank you for providing us feedback on our efforts, as this is one tool we can use to continue to improve our operationsOur office received placement a student loan account, in Mr*** name, from one of our clients, on December 5th, On December 1st, our office received the consumer’s complaint from your office, in which he expresses concerns regarding credit reporting on an account he has disputed in the past and requests that we cease contacting himWe certainly empathize with the consumer’s concernsPlease be aware that Alltran Education works as a third party servicer on the account and that we do not own it. A review of our records does show that Mr*** expressed questions regarding the validity of the debt and our office promptly notified the client as well as processed and delivered validation of debt documents to provide Mr*** with balance detail informationPer Mr*** request that we cease contacting him, Alltran has closed the account and returned it to the clientI can guarantee that Alltran will no longer be contacting Mr*** regarding this matterIf Mr*** has any additional questions regarding this account, we recommend that he reach out to the client directlyIn an effort to safeguard a positive consumer experience, our office has deleted the related trade line from the consumer’s credit reportWe apologize for any inconvenience that the process may have caused and sincerely hope this represents a satisfactory resolution to the consumer’s concernsI would invite you or the consumer to contact us directly if we can be of further assistanceOur number is *** ***Kind regards, *** *** Complaint Resolution Specialist Alltran Education *** * *** *** * *** ** ***
*** *** * ***
This communication is from a debt collector. Tell us why here
Initial Business Response /* (1000, 5, 2014/05/14) */
Contact Name and Title: *** *** QC Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@ersinc.com
May 14,
Revdex.com Chicago
North Wabash Ave., Suite ***
Chicago, IL
RE: Complaint #
XXXXXXXX
This letter is in response to the alleged complaint filed against Enterprise Recovery Systems, Inc(ERS) on May 05,
Concerns were raised that ERS Representatives failed to follow cease cell phone communication directives, as well as continuing collection activity for debt felt not owned
See below, for the findings from the investigation, presented by Ms*** J ***
ERS Representative *** *** attempted to resolve Ms***'s defaulted debt on April 21, Ms*** did not request ERS to cease communications at her cell phone; however she did advise that it was an inconvenient time to callMr*** was unable to explain what the call was in reference too, as the tone and demeanor Ms*** presented in response was unprofessional and difficult to work with
Please, see attached documentation validating the defaulted debt
It is ERS policy to attempt to amicably resolve customers' accounts in a professional mannerI trust that this response will satisfy the inquiry in fullIf I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX
Sincerely,
*** ***
Ombudsman
Manager, Corporate Compliance
Enterprise Recovery Systems, Inc
Initial Consumer Rebuttal /* (3000, 7, 2014/05/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The person referenced called me four times back to back after nineAt no point during the day or anytime previously did he attempt to leave a message he simply kept callingAfter five minutes of asking why he was calling at said time he tells me he was calling to leave a message (he never left the messageI was on he phone because I had called back trying to find out who was harassing meHe then tells me (without identifying himself that he had information that would save my life and I should not be afraid of him (a strange uniform tidied male calling me from three different local numbers and never giving me his name) I told *** he was violating my phone and as he attempted to have me give him my personal information over he phone I told him anything should be sent to me in writingI am still receiving hang up calls from themAnd no one has ever left a messageThey simply call constantlyI can't dispute a claim unless it is in writingBut I am publicly saying I owe this company no debtAny correspondence from this point isconsidered harassment as I have received no tangible documentation on any amount owed directly to meI would like to hear the actual tape of the conversation not just a written stipulationThe calls are supposed to be recorded so there is proof of what was saidAnd even after filig my complaint this company has continued to call my cell phone
Final Business Response /* (4000, 9, 2014/05/20) */
May 14,
Revdex.com Chicago
North Wabash Ave., Suite ***
Chicago, IL XXXXX
RE: Complaint # XXXXXXXX
This letter is in response to the alleged complaint filed against Enterprise Recovery Systems, Inc(ERS) on May 05,
Concerns were raised that ERS Representatives failed to follow cease cell phone communication directives, continuing collection activity for debt felt not owned, stating the call was an emergency, consecutive calls past the allowed calling time
See below, for the findings from the investigation, presented by Ms*** J ***
ERS Representative *** *** attempted to resolve Ms***'s defaulted debt at 7:p.mCentral time on April 21, Ms*** did not request ERS to cease communications at her cell phone; however she did advise that it was an inconvenient time to callMr*** was unable to explain what the call was in reference too, as the tone and demeanor presented in response was unprofessional and difficult to work withMr*** attempted to calm Ms*** by stating that this call is not something to be concerned or alarmed about when attempting to verify Ms***'s second form of ID prior to disclosing the personal nature of the call
Also, when and if ERS receives a complaint ERS policy dictates that the account must be placed on a permanent hold and is only to be worked by operations management, if the consumer attempts to communicate with usNo further calls have been placed in attempt to communicate with Ms*** since ERS received her complaintAlso, no further communication attempts were made after communicating with Ms*** on April 21, Furthermore, ERS previously attached documentation validating the defaulted debt is true and valid; we have once more attached the documentation proving the debt is valid
It is ERS policy to attempt to amicably resolve customers' accounts in a professional mannerI trust that this response will satisfy the inquiry in fullIf I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX
Sincerely,
*** ***
Ombudsman
Manager, Corporate Compliance
Enterprise Recovery Systems, Inc
Please accept this response as an acknowledgement for the receipt of the correspondence Alltran Education, formerly Enterprise Recovery Systems, has received from the Revdex.comIn order to protect our consumer’s privacy, we are unable to release certain information specifically related to the consumerHowever, we wish to address their concerns so we will be responding directly to the consumerThe letter was mailed on 03/17/2017, therefore the consumer should expect to receive our correspondence within to business days
Please accept this response as an acknowledgement for the receipt of the correspondence Alltran Education, formerly Enterprise Recovery Systems, has received from the Revdex.comIn order to protect our consumer’s privacy, we are unable to release certain information specifically related
to the consumerHowever, we wish to address their concerns so we will be responding directly to the consumerThe letter was mailed on 10/27/2017, therefore the consumer should expect to receive our correspondence within to business days
Please accept this response as an acknowledgement for the receipt of the correspondence Alltran Education, formerly Enterprise Recovery Systems, has received from the Revdex.comIn order to protect our consumer’s privacy, we are unable to release certain information specifically related
to the consumerHowever, we wish to address their concerns so we will be responding directly to the consumerThe letter was mailed on 05/31/2017, therefore the consumer should expect to receive our correspondence within to business days
Initial Business Response /* (1000, 5, 2014/06/02) */
Contact Name and Title: *** *** QC Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@ersinc.com
Good afternoon,
ERS apologizes for any inconvenience this may have caused, but we are unable to locate any information
pertaining to telephone calls placed to youI f you would kindly provide the telephone that we called you on, we would be able to remove it immediatelyThank you in advance
Sincerely,
*** ***
Ombudsman
Manager, Corporate Compliance
Initial Business Response /* (1000, 5, 2014/06/16) */
Contact Name and Title: *** *** QC Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@ersinc.com
June 9,
*** ***
*** *** Ct
*** ***, ** XXXXX-XXXX
RE: Complaint # XXXXXXXX
This letter is
in response to the alleged complaint filed against Enterprise Recovery Systems, Inc(ERS) on June 06,
Concerns were raised that ERS administered wage garnishment for a disputed account
See below, for the findings from the investigation, presented by *** ***
Mr*** ***'s administrative wage garnishment became active in April of ERS sent Mr*** a Hearing Notice in March of 2014, Mr***'s failed to respond to the Hearing notice and did not dispute the account till *** of Mr*** stated that the debt has been paid and will provide ERS with documentation proving his dispute; however the documentation provided did not match the defaulted account informationERS provided Mr*** with contact information for Post claims and loan solutions to help resolve and verify the defaulted debt
ERS has ordered validation documentation from United Student Aid Funds, Inc; once the documentation becomes available it will be forwarded to Mr*** at the address on fileCorrespondingly, ERS has temporarily stopped Administrative Wage Garnishment and is allowing Mr*** the opportunity to return the completed Notice Administrative Wage Garnishment Hearing Form
It is ERS policy to attempt to amicably resolve customers' accounts in a professional mannerI trust that this response will satisfy the inquiry in fullIf I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX
Sincerely,
*** ***
Ombudsman
Manager, Corporate Compliance
Enterprise Recovery Systems, Inc
Initial Consumer Rebuttal /* (3000, 7, 2014/06/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The wages being garnished still continue as of this dateAs for the failing to respond to the Hearing noticeThe letter we received was not a professional type letter it was in an ORANGE Envelope, hand written and no name on it with a PO Box Return AddressWhen I received the letter in question I first attempted to call the ERS and was transferred times then hung up onWhen I called back again there was no answer, this is when I called the US Department of Education and was informed to ignore the letter because we had overpaid and that they actually owed usMy first thought was this is all a scamMy second question is how is it they actually got a garnishment approved if they don't have proper documentation? *** *** stated in the above response ERS has ordered validation documentation from United Student Aid Funds and would forward those to usWhen we received the garnishment notice from our employer we did try to contact them on several occasions, *** Dodge kept putting us off, not answering his phone or not returning our calls and on every occasion of faxes sent he claimed he never got them and again and we would have to re-send them sometimes even twiceTo me he was only using delay tactics and as far as I can tell ERS is still doing that our wages are still being garnished and now we need to wait for US Department of Ed to send them Validation and then they will send it to us, then we respond back and all of this is going to take place in daysAgain I feel this is a continued delay tactic, until they can get as much money as possible out of us until this is resolved
Final Business Response /* (4000, 11, 2014/06/26) */
June24,
*** ***
*** *** Ct
*** ***, ** XXXXX-XXXX
RE: Complaint #
This letter is in response to the alleged complaint filed against Enterprise Recovery Systems, Inc(ERS) on June18,
Concerns were raised that ERS has not discontinued wage garnishment, approved garnishment without possessing validation documentation and sent the hearing request in an orange envelope with a return address but no company name
See below, for the findings from the investigation, presented by *** ***
ERS discontinued Mr***'s garnishment and sent the request to release garnishment to his employer on June 17, Please allow time for total release, as the garnishment process is not automatic, garnishment must be released by the consumers employerIn addition, ERS does not own Mr***'s debt but is simply servicing the account on the behalf of the client; the validation documentation therefore needs to be ordered from the client upon request
To protect the privacy of our consumers, ERS follows Consumer Financial Laws which state that the company name must not be visible to unauthorized third parties
Please see the attached Notice Administrative Wage Garnishment Hearing Form and return promptly
It is ERS policy to attempt to amicably resolve customers' accounts in a professional mannerI trust that this response will satisfy the inquiry in fullIf I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX
Sincerely,
*** ***
Ombudsman
Manager, Corporate Compliance
Enterprise Recovery Systems, Inc
Final Consumer Response /* (3000, 9, 2014/06/18) */
The wages being garnished still continue as of this dateAs for the failing to respond to the Hearing noticeThe letter we received was not a professional type letter it was in an ORANGE Envelope, hand written and no name on it with a PO Box return AddressWhen I received the letter in question is when I called ERSThe person answering the phone transferred me to another and then that person transferred me again and then hung up on me without speakingI then called US Department of Education and was informed to ignore the letter because we had overpaid and that they actually owed usThe garnishment became active in April according to the above commentWhen we first received the garnishment notice from our employer we again tried to call ERS and again was transferred several times and hung up on, we then called back again and eventually got hold of *** *** We provided him with all of our information we had leading us to believe this loan was paid of* ask us to fax him our documents and we didWe tried to get hold of ERS (*** *** again the following day and he did not answer his phoneWe left a message and did not receive a call back until the following week after attempts in betweenWhen he called us back he said he didn't receive our faxesWe sent them again, yet another delayHe then calls us back a few days later and said he needed some additional information and again we faxed it to him and again he says he didn't get it so we resent this one a second timeThis is all delays on ERS and not in usMy second question is how is it they actually got a garnishment approved if they don't have proper documentation? *** *** stated in the above response that "ERS has ordered validation documentation from United Student Aid Funds, Inc; once the documentation becomes available it will be forwarded to Mr*** at the address on fileCorrespondingly, ERS has temporarily stopped Administrative Wage Garnishment and is allowing Mr*** the opportunity to return the completed Notice Administrative Wage Garnishment Hearing Form"
We have not received anything in the mail and our wages continued to be garnished and again this all appears to be a delay tactic they are doing to squeeze as much money as they can
I have been trying to call this company every since it switch from ERS to Alltran to see if they still had my information on file for the automatic payments and nobody has been picking upI just want to make sure everything is still in order before I get put into default or somethingAt this very moment I'm still waiting for somebody to answer and it's been about hours
Initial Business Response /* (1000, 5, 2014/12/15) */
Contact Name and Title: *** *** QC Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@ersinc.com
December 15,
Revdex.com of Chicago and Northern Illinois
*** M ***
*** *** ***
Trl
*** ** XXXXX-XXXX
RE: Complaint: XXXXXXXX
This letter is in response to the alleged complaint filed against Enterprise Recovery Systems, Inc(ERS) on December 5,
Concerns were raised that ERS attempting to collect a non-collectible debt
See below, for the findings from the investigation, presented by, Ms*** M ***
Ms*** M *** account with ERS has not yet been approved for consolidation and is considered a collectible accountOnce Ms*** account is approved for consolidation the account will be recalled by the Department of Education and considered non- collectible
It is ERS policy to attempt to amicably resolve customers' accounts in a professional mannerI trust that this response will satisfy the inquiry in fullIf I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX
Sincerely,
*** ***
Ombudsman
Manager, Corporate Compliance
Enterprise Recovery Systems, Inc
This "Debt Collector" isn't targeting people with actual debt, they just call your phone under different numbers to ask you to call them backThey never ask for me by name, they just accuse me of owing money when I have no debt whatsoeverTheir calls come nonstop throughout the dayI have their numbers saved so that I don't have to answer what is obviously a scamI have no idea how they got my contact informationI don't owe anyone money
I have had the absolute worse experience with this collection agencyI am a struggling student and they took advantage of me and lied to meWhen I initially made the agreement to pay back my debt, I was told that no interest would accrue on principle balanceThat was true the first months into the payment planThe sixth month, my balance increased out of nowhere!!! No notice, nothingIt's been increasing up to this month! I am so busy and I just realized this tonight while going through my mail and I some noticed so stark inconsistenciesThis company made statements and misled meI am starting to believe it is a scam and I will be contacting the company in the morning and I will make out a complaint to the Attorney General
Initial Business Response /* (1000, 5, 2014/09/04) */
Contact Name and Title: *** *** QC Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@ersinc.com
September 4,
Revdex.com of Chicago & Northern Illinois
North Wabash Ave, Suite ***
Chicago, IL
RE:
Complaint: XXXXXXXX
This letter is in response to the alleged complaint filed against Enterprise Recovery Systems, Inc(ERS) on August 27,
Concerns were raised that ERS refused to reschedule payment arraignments and exhibited rude behavior
See below, for the findings from the investigation, presented by Ms*** ***
ERS representatives Ms*** informed Ms*** ***; that due too several reschedules of the initial payment arraignment ERS can only accept balance in full
Ms*** has been instructed to allow flexibility with consumers; our policy is too agreeably resolve the defaulted debt
It is ERS policy to attempt to amicably resolve customers' accounts in a professional mannerI trust that this response will satisfy the inquiry in fullIf I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX
Sincerely,
*** ***
Ombudsman
Manager, Corporate Compliance
Enterprise Recovery Systems, Inc
Contact Name and Title: *** ***j, Ombudsman
Contact Phone: ***
Contact Email: ***@ersinc.com
October 28,
Revdex.com serving Chicago & Northern Illinois
*** ***
*** *** ***
*** *** ** ***
RE: ***
This letter is in response to the
complaint filed against Enterprise Recovery Systems, Inc(ERS) on October 22,
Concerns were raised that ERS failed to provide validation of debt
See below, for the findings from the investigation, presented by Ms*** ***
Please accept our apologies for the inconvenience you may have experienced in respect to our collection activityUpon thorough review, we identified that validation of debt was requested from our client; once received the documentation will be forwarded to Ms*** at the address on file
It is ERS policy to attempt to amicably resolve customers' accounts in a professional mannerI trust that this response will satisfy the inquiry in fullIf I can be of any other assistance, please do not hesitate to contact me directly at ***
Sincerely,
*** ***
Ombudsman, Corporate Compliance
Enterprise Recovery Systems, Inc
(*** Response.docx)
Complaint: ***
I am rejecting this response because: They still call and harass me and my family with misleading voicemails this is a deceptive collections company
Sincerely,
*** ***
Contact Name and Title: *** ***j, Ombudsman
Contact Phone: ***
Contact Email: ***@ersinc.com
October 28,
Revdex.com serving Chicago & Northern Illinois
*** ***
*** *** ***
*** *** ** ***
RE:
***
This letter is in response to the complaint filed against Enterprise Recovery Systems, Inc(ERS) on October 22,
Concerns were raised that ERS failed to provide validation of debt
See below, for the findings from the investigation, presented by Ms*** ***
Please accept our apologies for the inconvenience you may have experienced in respect to our collection activityUpon thorough review, we identified that validation of debt was requested from our client; once received the documentation will be forwarded to Ms*** at the address on file
It is ERS policy to attempt to amicably resolve customers' accounts in a professional mannerI trust that this response will satisfy the inquiry in fullIf I can be of any other assistance, please do not hesitate to contact me directly at ***
Sincerely,
*** ***
Ombudsman, Corporate Compliance
Enterprise Recovery Systems, Inc
(*** Response.docx)
Please accept this response as an acknowledgement for the receipt of the correspondence Alltran Education, formerly *** Recovery Systems, has received from the Revdex.comIn order to protect our consumer’s privacy, we are unable to release certain information specifically related
to the consumerHowever, we wish to address their concerns so we will be responding directly to the consumerThe letter was mailed on 3/30/2018, therefore the consumer should expect to receive our correspondence within to business days
Initial Business Response /* (1000, 5, 2014/07/02) */
Contact Name and Title: *** *** QC Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@ersinc.com
July 01,
*** ***
*** *** Buff Pkwy
*** ** XXXXX
RE: Complaint # XXXXXXXX
This letter
is in response to the alleged complaint filed against Enterprise Recovery Systems, Inc(ERS) on June 25,
Concerns were raised that ERS attempted three to four communications per day for years in an attempt to communicate with a consumer who does not own or reside at the home associated with the phone number
See below, for the findings from the investigation, presented by Mr*** ***
ERS inquired Mr*** *** phone number in March of 2014; during the duration of Mr***'s number with ERS it has been called a total of one timeERS will happily oblige with Mr***'s request by removing the telephone number from our database
It is ERS policy to attempt to amicably resolve customers' accounts in a professional mannerI trust that this response will satisfy the inquiry in fullIf I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX
Sincerely,
*** ***
Ombudsman
Manager, Corporate Compliance
Enterprise Recovery Systems, Inc
October 28, Better Business of Chicago *** ** *** *** *** Chicago, IL 60611- Re: Ms*** *** Revdex.com complaint dated 10/20/Case No.: *** Alltran No.: *** To whom it may concern: This letter
is in response to the complaint we recently received from your office regarding Ms*** ***The undersigned is the Complaint Resolution Specialist for Alltran Education IncWe appreciate the opportunity to respond to Ms*** concernsWe have reviewed the complaint and the related matter. As a result of our investigation we have made the following determinations: First, I would like to thank you and Ms*** for providing us feedback on our efforts, as this is one tool we can use to continue to improve our operationsOur office received placement a student loan account, in Ms*** name, from one of our clients, on March 6th, On October 20th, our office received Ms*** complaint from your office, in which she expresses concerns regarding her customer experience with one of our agents and is upset by how the debt is reflected on her credit reportsWe expect all of our agents to remain courteous and respectful at all times when communicating with consumersWe apologize if this was not Ms*** experience and will be following up directly with the agent involvedAs requested in the complaint, Ms*** account has been reassigned to a different team memberWith regard to credit reporting, Alltran Education Incworks as a third party servicer on the account, and thus does not directly impact the consumer’s credit scoreIn the course of doing business, the credit-line is typically updated upon resolution of the debtUpon receipt of the complaint, our office processed the consumer’s credit report disputeAt this time I can confirm that we have submitted new information to the credit agencies, and the trade-line should now reflect the recent paymentsOur office will be sending a dispute packet to the consumer as soon as key documentation is received from the clientWe sincerely hope this represents a satisfactory resolution to the consumer’s concernsI would invite you or the consumer to contact us directly if we can be of further assistanceOur number is *** ***Kind regards, *** *** Complaint Resolution Specialist Alltran Education *** * *** *** * Woodridge, IL *** *** | www.alltran.com This communication is from a debt collector
Initial Business Response /* (1000, 7, 2015/09/04) */
Contact Name and Title: Sara *** Ombudsman
Contact Phone: (800) 211-
Contact Email: [email protected]
August 31,
Revdex.com serving Chicago & Northern Illinois
*** ***
*** E*** St ***
*** MN
RE: XXXXXXXX
This letter is in response to the complaint filed against Enterprise Recovery Systems, Inc(ERS) on August 19,
Concerns were raised that ERS refusing to work with The Department of Education's Ombudsman's Office, in resolving the following concernsERS stopped taking the agreed payments causing Perkins loan to go into default
See below, for the findings from the investigation, presented by Mr*** ***
Please accept our apologies for the inconvenience you may have experienced in respect to our attempted collection activityUpon thorough review, we identified that assistance has been provided to the Ombudsman's office since August 03, and a response to the Ombudsman's investigation was provided to Mr*** on August 31, Mr*** agreed to rehabilitate his defaulted loans on June 16, 2014, however, the request made on August 28, for a payment date change, prevented compliance with the repay terms and conditions of his Perkins Loan(s)On January 07, ERS communicated that the payments were to close and moved January 20th payments to January 30thCommunication efforts were made on several occasions for the purpose of providing an update of the rehabilitation status and to obtain payment information to continue rehabilitation of the Perkins Loan(s)On February 17, 2015, ERS received an inbound call from Mr***, who declined to discuss the status of his Perkins Loan(s), triggering a lapse in payments and initiated rehabilitation program restart; no payments on file after February 10,
In an effort to resolve Mr*** concerns, a review was conducted in an effort to submit the loans as an exception; the loans are not eligible for exception as a result of a lapse of paymentsFurther, ERS has made an effort to explain that ERS does not have the ability to release Title IV or modify the requirements for rehabilitationERS has provided Mr*** with assistance with restarting the rehabilitation program and provided additional guidance when he attempted to reschedule his payment datesFurther, we encourage Mr***, to contact Nelnet if he believes he may be eligible for Totally and Permanent Disability
Web site: www.disabilitydischarge.com
Email: [email protected]
Office Hours: 8:a.m- 8:p.m(ET), seven days a week
Phone: 1-888-303-
Mail Inquiry: PO box Lincoln, Nebraska 68501-
Fax: 303-696-
It is ERS policy to attempt to amicably resolve customers' accounts in a professional mannerI trust that this response will satisfy the inquiry in fullIf I can be of any other assistance, please do not hesitate to contact me directly at (800) 211-
Sincerely,
Sara ***
Ombudsman, Corporate Compliance
Enterprise Recovery Systems, Inc
Initial Business Response /* (1000, 5, 2014/06/03) */
Contact Name and Title: *** *** QC Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@ersinc.com
June 3,
*** F ***
** *** Rd Apt **
*** *** *** ** XXXXX-XXXX
RE: Complaint # *** *** F
***
This letter is in response to the alleged complaint filed against Enterprise Recovery Systems, Inc(ERS) on June 02,
Concerns were raised that ERS needs to provide validation documentation after failing to disclose account information
See below, for the findings from the investigation, presented by *** F ***
ERS has not yet had the pleasure with speaking with Mr***; however an unidentified third party called in inquiring about the accountIn order to protect our consumers personal information; ERS was unable to respond to the inquiries
To ease Mr*** concerns, ERS has ordered validation documentation from the clientWe will notify Mr*** if there is a need for an extension on the delivery of these documents
It is ERS policy to attempt to amicably resolve customers' accounts in a professional mannerI trust that this response will satisfy the inquiry in fullIf I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX
Sincerely,
*** ***
Ombudsman
Manager, Corporate Compliance
Enterprise Recovery Systems, Inc
Consumer Response /* (-5, 13, 2014/06/18) */
Enterprise Recovery Systems sent me nothingPlease reopen this case
***
Consumer Response /* (3000, 16, 2014/06/23) */
ERS DID NOT SEND THE INFORMATION THAT THEY PROMISED YOU AND II RECEIVED NOTHINGPLEASE REOPEN THIS CASE
Business Response /* (4000, 18, 2014/07/03) */
July 3,
*** F ***
** *** Rd Apt
*** *** *** ** XXXXX-XXXX
RE: Complaint # *** *** F ***
This letter is in response to the alleged complaint filed against Enterprise Recovery Systems, Inc(ERS) on June 23,
Concerns were raised that ERS has not provided validation documentation as promised
See below, for the findings from the investigation, presented by *** F ***
Once documentation is received from the client, ERS will forward the itemized statement to the consumer at the address on file; *** *** Aid Funds, INC will forward the promissory note directly to the consumerERS has not yet received the requested documentation; please be mindful that the turnaround timeframe is between 30-days
It is ERS policy to attempt to amicably resolve customers' accounts in a professional mannerI trust that this response will satisfy the inquiry in fullIf I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX
Sincerely,
*** ***
Ombudsman
Manager, Corporate Compliance
Enterprise Recovery Systems, Inc
Consumer Response /* (-5, 13, 2014/06/18) */
Enterprise Recovery Systems sent me nothingPlease reopen this case
*** ***
***@gmail.com
***
Consumer Response /* (3000, 16, 2014/06/23) */
ERS DID NOT SEND THE INFORMATION THAT THEY PROMISED YOU AND II RECEIVED NOTHINGPLEASE REOPEN THIS CASE
Business Response /* (4000, 18, 2014/07/03) */
July 3,
*** F ***
*** Rd Apt
Old ***
RE: Complaint # ***- *** F ***
This letter is in response to the alleged complaint filed against Enterprise Recovery Systems, Inc(ERS) on June 23,
Concerns were raised that ERS has not provided validation documentation as promised
See below, for the findings from the investigation, presented by *** F ***
Once documentation is received from the client, ERS will forward the itemized statement to the consumer at the address on file; ***, INC will forward the promissory note directly to the consumerERS has not yet received the requested documentation; please be mindful that the turnaround timeframe is between 30-days
It is ERS policy to attempt to amicably resolve customers' accounts in a professional mannerI trust that this response will satisfy the inquiry in fullIf I can be of any other assistance, please do not hesitate to contact me directly at 630-320-
Sincerely,
*** ***
Ombudsman
Manager, Corporate Compliance
Enterprise Recovery Systems, Inc
Consumer Response /* (3000, 24, 2014/08/05) */
This company is *** and ***They still have not provided me with the information that I am requesting; information that they are required by law to provideThe representative *** *** that I have been trying to work with is *** and ***The actions taken by this company are going to affect me negatively and I do not know how to proceed amiably
Business Response /* (4000, 29, 2014/08/27) */
see attached
December 20, Better Business of Chicago NWabash, SteChicago, IL 60611- Re: Mr*** *** Revdex.com complaint dated 12/1/Case No.: *** Alltran No.: *** To whom it may concern: This letter is in
response to the complaint we recently received from your office regarding Mr*** ***The undersigned is the Complaint Resolution Specialist for Alltran Education IncWe appreciate the opportunity to respond to Mr*** concernsWe have reviewed the complaint and the related matter. As a result of our investigation we have made the following determinations: First, I would like to thank you for providing us feedback on our efforts, as this is one tool we can use to continue to improve our operationsOur office received placement a student loan account, in Mr*** name, from one of our clients, on December 5th, On December 1st, our office received the consumer’s complaint from your office, in which he expresses concerns regarding credit reporting on an account he has disputed in the past and requests that we cease contacting himWe certainly empathize with the consumer’s concernsPlease be aware that Alltran Education works as a third party servicer on the account and that we do not own it. A review of our records does show that Mr*** expressed questions regarding the validity of the debt and our office promptly notified the client as well as processed and delivered validation of debt documents to provide Mr*** with balance detail informationPer Mr*** request that we cease contacting him, Alltran has closed the account and returned it to the clientI can guarantee that Alltran will no longer be contacting Mr*** regarding this matterIf Mr*** has any additional questions regarding this account, we recommend that he reach out to the client directlyIn an effort to safeguard a positive consumer experience, our office has deleted the related trade line from the consumer’s credit reportWe apologize for any inconvenience that the process may have caused and sincerely hope this represents a satisfactory resolution to the consumer’s concernsI would invite you or the consumer to contact us directly if we can be of further assistanceOur number is *** ***Kind regards, *** *** Complaint Resolution Specialist Alltran Education *** * *** *** * *** ** ***
*** *** * ***
This communication is from a debt collector. Tell us why here
Initial Business Response /* (1000, 5, 2014/05/14) */
Contact Name and Title: *** *** QC Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@ersinc.com
May 14,
Revdex.com Chicago
North Wabash Ave., Suite ***
Chicago, IL
RE: Complaint #
XXXXXXXX
This letter is in response to the alleged complaint filed against Enterprise Recovery Systems, Inc(ERS) on May 05,
Concerns were raised that ERS Representatives failed to follow cease cell phone communication directives, as well as continuing collection activity for debt felt not owned
See below, for the findings from the investigation, presented by Ms*** J ***
ERS Representative *** *** attempted to resolve Ms***'s defaulted debt on April 21, Ms*** did not request ERS to cease communications at her cell phone; however she did advise that it was an inconvenient time to callMr*** was unable to explain what the call was in reference too, as the tone and demeanor Ms*** presented in response was unprofessional and difficult to work with
Please, see attached documentation validating the defaulted debt
It is ERS policy to attempt to amicably resolve customers' accounts in a professional mannerI trust that this response will satisfy the inquiry in fullIf I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX
Sincerely,
*** ***
Ombudsman
Manager, Corporate Compliance
Enterprise Recovery Systems, Inc
Initial Consumer Rebuttal /* (3000, 7, 2014/05/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The person referenced called me four times back to back after nineAt no point during the day or anytime previously did he attempt to leave a message he simply kept callingAfter five minutes of asking why he was calling at said time he tells me he was calling to leave a message (he never left the messageI was on he phone because I had called back trying to find out who was harassing meHe then tells me (without identifying himself that he had information that would save my life and I should not be afraid of him (a strange uniform tidied male calling me from three different local numbers and never giving me his name) I told *** he was violating my phone and as he attempted to have me give him my personal information over he phone I told him anything should be sent to me in writingI am still receiving hang up calls from themAnd no one has ever left a messageThey simply call constantlyI can't dispute a claim unless it is in writingBut I am publicly saying I owe this company no debtAny correspondence from this point isconsidered harassment as I have received no tangible documentation on any amount owed directly to meI would like to hear the actual tape of the conversation not just a written stipulationThe calls are supposed to be recorded so there is proof of what was saidAnd even after filig my complaint this company has continued to call my cell phone
Final Business Response /* (4000, 9, 2014/05/20) */
May 14,
Revdex.com Chicago
North Wabash Ave., Suite ***
Chicago, IL XXXXX
RE: Complaint # XXXXXXXX
This letter is in response to the alleged complaint filed against Enterprise Recovery Systems, Inc(ERS) on May 05,
Concerns were raised that ERS Representatives failed to follow cease cell phone communication directives, continuing collection activity for debt felt not owned, stating the call was an emergency, consecutive calls past the allowed calling time
See below, for the findings from the investigation, presented by Ms*** J ***
ERS Representative *** *** attempted to resolve Ms***'s defaulted debt at 7:p.mCentral time on April 21, Ms*** did not request ERS to cease communications at her cell phone; however she did advise that it was an inconvenient time to callMr*** was unable to explain what the call was in reference too, as the tone and demeanor presented in response was unprofessional and difficult to work withMr*** attempted to calm Ms*** by stating that this call is not something to be concerned or alarmed about when attempting to verify Ms***'s second form of ID prior to disclosing the personal nature of the call
Also, when and if ERS receives a complaint ERS policy dictates that the account must be placed on a permanent hold and is only to be worked by operations management, if the consumer attempts to communicate with usNo further calls have been placed in attempt to communicate with Ms*** since ERS received her complaintAlso, no further communication attempts were made after communicating with Ms*** on April 21, Furthermore, ERS previously attached documentation validating the defaulted debt is true and valid; we have once more attached the documentation proving the debt is valid
It is ERS policy to attempt to amicably resolve customers' accounts in a professional mannerI trust that this response will satisfy the inquiry in fullIf I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX
Sincerely,
*** ***
Ombudsman
Manager, Corporate Compliance
Enterprise Recovery Systems, Inc
Please accept this response as an acknowledgement for the receipt of the correspondence Alltran Education, formerly Enterprise Recovery Systems, has received from the Revdex.comIn order to protect our consumer’s privacy, we are unable to release certain information specifically related to the consumerHowever, we wish to address their concerns so we will be responding directly to the consumerThe letter was mailed on 03/17/2017, therefore the consumer should expect to receive our correspondence within to business days
Please accept this response as an acknowledgement for the receipt of the correspondence Alltran Education, formerly Enterprise Recovery Systems, has received from the Revdex.comIn order to protect our consumer’s privacy, we are unable to release certain information specifically related
to the consumerHowever, we wish to address their concerns so we will be responding directly to the consumerThe letter was mailed on 10/27/2017, therefore the consumer should expect to receive our correspondence within to business days
Please accept this response as an acknowledgement for the receipt of the correspondence Alltran Education, formerly Enterprise Recovery Systems, has received from the Revdex.comIn order to protect our consumer’s privacy, we are unable to release certain information specifically related
to the consumerHowever, we wish to address their concerns so we will be responding directly to the consumerThe letter was mailed on 05/31/2017, therefore the consumer should expect to receive our correspondence within to business days
Initial Business Response /* (1000, 5, 2014/06/02) */
Contact Name and Title: *** *** QC Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@ersinc.com
Good afternoon,
ERS apologizes for any inconvenience this may have caused, but we are unable to locate any information
pertaining to telephone calls placed to youI f you would kindly provide the telephone that we called you on, we would be able to remove it immediatelyThank you in advance
Sincerely,
*** ***
Ombudsman
Manager, Corporate Compliance
Initial Business Response /* (1000, 5, 2014/06/16) */
* ask us to fax him our documents and we didWe tried to get hold of ERS (*** *** again the following day and he did not answer his phoneWe left a message and did not receive a call back until the following week after attempts in betweenWhen he called us back he said he didn't receive our faxesWe sent them again, yet another delayHe then calls us back a few days later and said he needed some additional information and again we faxed it to him and again he says he didn't get it so we resent this one a second timeThis is all delays on ERS and not in usMy second question is how is it they actually got a garnishment approved if they don't have proper documentation? *** *** stated in the above response that "ERS has ordered validation documentation from United Student Aid Funds, Inc; once the documentation becomes available it will be forwarded to Mr*** at the address on fileCorrespondingly, ERS has temporarily stopped Administrative Wage Garnishment and is allowing Mr*** the opportunity to return the completed Notice Administrative Wage Garnishment Hearing Form"
Contact Name and Title: *** *** QC Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@ersinc.com
June 9,
*** ***
*** *** Ct
*** ***, ** XXXXX-XXXX
RE: Complaint # XXXXXXXX
This letter is
in response to the alleged complaint filed against Enterprise Recovery Systems, Inc(ERS) on June 06,
Concerns were raised that ERS administered wage garnishment for a disputed account
See below, for the findings from the investigation, presented by *** ***
Mr*** ***'s administrative wage garnishment became active in April of ERS sent Mr*** a Hearing Notice in March of 2014, Mr***'s failed to respond to the Hearing notice and did not dispute the account till *** of Mr*** stated that the debt has been paid and will provide ERS with documentation proving his dispute; however the documentation provided did not match the defaulted account informationERS provided Mr*** with contact information for Post claims and loan solutions to help resolve and verify the defaulted debt
ERS has ordered validation documentation from United Student Aid Funds, Inc; once the documentation becomes available it will be forwarded to Mr*** at the address on fileCorrespondingly, ERS has temporarily stopped Administrative Wage Garnishment and is allowing Mr*** the opportunity to return the completed Notice Administrative Wage Garnishment Hearing Form
It is ERS policy to attempt to amicably resolve customers' accounts in a professional mannerI trust that this response will satisfy the inquiry in fullIf I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX
Sincerely,
*** ***
Ombudsman
Manager, Corporate Compliance
Enterprise Recovery Systems, Inc
Initial Consumer Rebuttal /* (3000, 7, 2014/06/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The wages being garnished still continue as of this dateAs for the failing to respond to the Hearing noticeThe letter we received was not a professional type letter it was in an ORANGE Envelope, hand written and no name on it with a PO Box Return AddressWhen I received the letter in question I first attempted to call the ERS and was transferred times then hung up onWhen I called back again there was no answer, this is when I called the US Department of Education and was informed to ignore the letter because we had overpaid and that they actually owed usMy first thought was this is all a scamMy second question is how is it they actually got a garnishment approved if they don't have proper documentation? *** *** stated in the above response ERS has ordered validation documentation from United Student Aid Funds and would forward those to usWhen we received the garnishment notice from our employer we did try to contact them on several occasions, *** Dodge kept putting us off, not answering his phone or not returning our calls and on every occasion of faxes sent he claimed he never got them and again and we would have to re-send them sometimes even twiceTo me he was only using delay tactics and as far as I can tell ERS is still doing that our wages are still being garnished and now we need to wait for US Department of Ed to send them Validation and then they will send it to us, then we respond back and all of this is going to take place in daysAgain I feel this is a continued delay tactic, until they can get as much money as possible out of us until this is resolved
Final Business Response /* (4000, 11, 2014/06/26) */
June24,
*** ***
*** *** Ct
*** ***, ** XXXXX-XXXX
RE: Complaint #
This letter is in response to the alleged complaint filed against Enterprise Recovery Systems, Inc(ERS) on June18,
Concerns were raised that ERS has not discontinued wage garnishment, approved garnishment without possessing validation documentation and sent the hearing request in an orange envelope with a return address but no company name
See below, for the findings from the investigation, presented by *** ***
ERS discontinued Mr***'s garnishment and sent the request to release garnishment to his employer on June 17, Please allow time for total release, as the garnishment process is not automatic, garnishment must be released by the consumers employerIn addition, ERS does not own Mr***'s debt but is simply servicing the account on the behalf of the client; the validation documentation therefore needs to be ordered from the client upon request
To protect the privacy of our consumers, ERS follows Consumer Financial Laws which state that the company name must not be visible to unauthorized third parties
Please see the attached Notice Administrative Wage Garnishment Hearing Form and return promptly
It is ERS policy to attempt to amicably resolve customers' accounts in a professional mannerI trust that this response will satisfy the inquiry in fullIf I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX
Sincerely,
*** ***
Ombudsman
Manager, Corporate Compliance
Enterprise Recovery Systems, Inc
Final Consumer Response /* (3000, 9, 2014/06/18) */
The wages being garnished still continue as of this dateAs for the failing to respond to the Hearing noticeThe letter we received was not a professional type letter it was in an ORANGE Envelope, hand written and no name on it with a PO Box return AddressWhen I received the letter in question is when I called ERSThe person answering the phone transferred me to another and then that person transferred me again and then hung up on me without speakingI then called US Department of Education and was informed to ignore the letter because we had overpaid and that they actually owed usThe garnishment became active in April according to the above commentWhen we first received the garnishment notice from our employer we again tried to call ERS and again was transferred several times and hung up on, we then called back again and eventually got hold of *** *** We provided him with all of our information we had leading us to believe this loan was paid of
We have not received anything in the mail and our wages continued to be garnished and again this all appears to be a delay tactic they are doing to squeeze as much money as they can
I have been trying to call this company every since it switch from ERS to Alltran to see if they still had my information on file for the automatic payments and nobody has been picking upI just want to make sure everything is still in order before I get put into default or somethingAt this very moment I'm still waiting for somebody to answer and it's been about hours