they call from multiple numbers [redacted] they also use phantom number and sometime use private numbers but alwats leave the same robo call message saying we hav a file in your name call us now
I had an uneasy feeling the first time ERS contacted me. Still, they offered me a decent plan to pay my student loans. However, in the process of getting the requested information to them, they have made some rediculous mistakes. One, they sent me the wrong form for the requested information. Twice. Then they said they would "overnight" the proper forms. That took 10 days. On that form, the fax number is wrong. How was I supposed to know? Who did I fax my personal information to? Now they are telling me that it is a time sensative document. What? Then why did it take them over a month to get the right form to me, only to have the WRONG fax number on it?
I am beginning to think this is a total SCAM. So much so that I'm closing the bank account that they are taking money from each month.
This letter is in response to the complaint we recently received from your office regarding Ms. [redacted]f. The undersigned is the Complaint Resolution Specialist for Alltran Education Inc. We appreciate the opportunity to respond to Ms. [redacted] concerns. We have reviewed the complaint and the related matter. As a result of our investigation we have made the following determinations:
First, I would like to thank you and Ms. [redacted] for providing us feedback on our efforts, as this is one tool we can use to continue to improve our operations. Earlier this year, our office received placement an account, in the name of a Mr. [redacted], from one of our clients. Then on March 28th, 2016 our office received permission to discuss said account with Ms. [redacted] Mr. [redacted] mother.
On October 4th, 2016 our office received Ms. [redacted] complaint from your office, in which she states that she has received harassing phone calls and aggressive voice messages from our office and that we have continued to call despite her requests to cease and desist.
We certainly empathize with Ms. [redacted] experience, however I believed there may be some confusion. Our office has been in contact with Ms. [redacted] and has assisted her in managing a payment arrangement on her son’s account, but our records do not show any improper or unlawful communication. Our records show that our office has only reached out with courtesy calls, reminding Ms. [redacted] of scheduled payments.
On November 15th, 2016 we received a call from Ms. [redacted] in which she stated she did not need such reminder calls and requested that our office not make any further calls to her. Immediately, our office placed Ms. [redacted] phone number (ending in 1691) in the do not call list. However our records do not show any request to cease and desist efforts.
As of today I can confirm that Ms. [redacted] number has been added to our do not call list and we will not be reaching out to her number any further. We apologize for any inconvenience that the process may have caused and sincerely hope this represents a satisfactory resolution to the consumer’s concerns. I would invite you or the consumer to contact us directly if we can be of further assistance. Our number is ([redacted].
Kind regards,
Initial Business Response /* (1000, 5, 2014/08/19) */
Contact Name and Title: [redacted] QC Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@ersinc.com
August 18, 2014
[redacted]
[redacted] Dr
[redacted] XXXXX-XXXX
RE: Complaint: XXXXXXXX
This...
letter is in response to the alleged complaint filed against Enterprise Recovery Systems, Inc. (ERS) on August 14, 2014.
Concerns were raised that ERS is refusing to update the consumer's credit report as paid in full.
See below, for the findings from the investigation, presented by Ms. [redacted].
Mr. [redacted] account and credit report was updated as closed on March 15, 2014. However, further review of Mr. [redacted] credit report shows that the information was not modified with the credit bureau. ERS updated the consumer's credit report once more via E-Oscar on August 14, 2014 and again on August 18, 2014.
Please allow five to thirty business days for the credit bureaus to update the information provided to them.
It is ERS policy to attempt to amicably resolve customers' accounts in a professional manner. I trust that this response will satisfy the inquiry in full. If I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX.
Sincerely,
[redacted]
Ombudsman
Manager, Corporate Compliance
Enterprise Recovery Systems, Inc.
Please accept this response as an acknowledgement for the receipt of the correspondence Alltran Education, formerly Enterprise Recovery Systems, has received from the Revdex.com. In order to protect our consumer’s privacy, we are unable to release certain information specifically related...
to the consumer. However, we wish to address their concerns so we will be responding directly to the consumer. The letter was mailed on 2/15/2018, therefore the consumer should expect to receive our correspondence within 5 to 7 business days.Tell us why here...
Initial Business Response /* (1000, 5, 2014/10/23) */
Contact Name and Title: [redacted] QC Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@ersinc.com
October 22, 2014
Revdex.com Serving Chicgo & Northern Illinois
D'[redacted] St.
[redacted] 48228
RE:...
Complaint: XXXXXXXX
This letter is in response to the alleged complaint filed against Enterprise Recovery Systems, Inc. (ERS) on October 20, 2014
Concerns were raised that ERS failed to provide a paid in full letter.
See below, for the findings from the investigation, presented by Ms. D'[redacted].
Ms. D'[redacted]'s account with ERS has been satisfied and all payments applied as arranged.
To prevent further concern, a paid letter has been requested and forwarded to the address on file, please see the attached copy.
It is ERS policy to attempt to amicably resolve customers' accounts in a professional manner. I trust that this response will satisfy the inquiry in full. If I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX.
Sincerely,
[redacted]
Ombudsman
Manager, Corporate Compliance
Enterprise Recovery Systems, Inc.
Initial Business Response /* (1000, 5, 2014/03/06) */
Contact Name and Title: [redacted] QC Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@ersinc.com
March 6, 2014
[redacted] Blvd
[redacted]
RE: Complaint # XXXXXXXX
This letter is in...
response to the alleged complaint filed against Enterprise Recovery Systems, Inc. (ERS) by Ms. [redacted] with your office on February 27, 2014
Ms. [redacted] raises concerns that ERS representative, [redacted] was rude and misled her to believe he did not have a superior he reported to.
See below, for the findings from the investigation into the allegations, presented by Ms. [redacted].
Ms. [redacted]'s become overly emotional immediately at the knowledge of having a defaulted debt. Mr. [redacted] was professional and controlled his emotions; the allegations of Mr. [redacted] stating he does not have a superior are false.
Ms. [redacted]'s account has since been paid and closed with ERS.
It is ERS policy to attempt to amicably resolve customers' accounts in a professional manner. I trust that this response will satisfy Ms. [redacted]'s inquiry in full. If I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX.
Sincerely,
[redacted]
Ombudsman
Manager, Corporate Compliance
Enterprise Recovery Systems, Inc.
Initial Business Response /* (1000, 5, 2014/02/14) */
Contact Name and Title: [redacted] QC Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@ersinc.com
February 14, 2014
Revdex.com Chicago
330 North Wabash Ave., Suite 3120
Chicago, IL 60611
RE: Complaint...
#XXXXXXXX
This letter is in response to the alleged complaint filed against Enterprise Recovery Systems, Inc. (ERS) from Ms. [redacted] to your office originally on December 9, 2013.
Ms. [redacted] raises the concern of ERS making telephone calls to phone number (XXX) XXX-XXXX.
After a thorough investigation, I find the allegation to be unfounded
ERS reviewed our internal systems and did not find where any telephone calls were made to the above mentioned number. Additionally, ERS did not find any incoming telephone calls generated from the above number.
It is ERS' policy to assist customers to the best of our abilities. I trust that this response will satisfy Ms. [redacted]'s inquiry in full. If I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX.
Sincerely,
[redacted]
Manager, Corporate Compliance
Enterprise Recovery Systems, Inc.
This letter is in response to the complaint we recently received from your office regarding Ms. [redacted]. The undersigned is the Complaint Resolution Specialist for Alltran Education Inc. We appreciate the opportunity to respond to Ms. [redacted] concerns. We have reviewed the complaint and the related matter. As a result of our investigation we have made the following determinations:
First, I would like to thank you and Ms. [redacted] for providing us feedback on our efforts, as this is one tool we can use to continue to improve our operations. Our office received placement a student loan account, in Ms. [redacted] name, from one of our clients, on March 6th, 2015. On October 20th, 2016 our office received Ms. [redacted] complaint from your office, in which she expresses concerns regarding her customer experience with one of our agents and is upset by how the debt is reflected on her credit reports.
We expect all of our agents to remain courteous and respectful at all times when communicating with consumers. We apologize if this was not Ms. [redacted] experience and will be following up directly with the agent involved. As requested in the complaint, Ms. [redacted] account has been reassigned to a different team member.
With regard to credit reporting, Alltran Education Inc. works as a third party servicer on the account, and thus does not directly impact the consumer’s credit score. In the normal course of doing business, the credit-line is typically updated upon resolution of the debt. Upon receipt of the complaint, our office processed the consumer’s credit report dispute. At this time I can confirm that we have submitted new information to the credit agencies, and the trade-line should now reflect the recent payments. Our office will be sending a dispute packet to the consumer as soon as key documentation is received from the client.
We sincerely hope this represents a satisfactory resolution to the consumer’s concerns. I would invite you or the consumer to contact us directly if we can be of further assistance. Our number is [redacted].
Kind regards,
they call from multiple numbers [redacted] they also use phantom number and sometime use private numbers but alwats leave the same robo call message saying we hav a file in your name call us now
I had an uneasy feeling the first time ERS contacted me. Still, they offered me a decent plan to pay my student loans. However, in the process of getting the requested information to them, they have made some rediculous mistakes. One, they sent me the wrong form for the requested information. Twice. Then they said they would "overnight" the proper forms. That took 10 days. On that form, the fax number is wrong. How was I supposed to know? Who did I fax my personal information to? Now they are telling me that it is a time sensative document. What? Then why did it take them over a month to get the right form to me, only to have the WRONG fax number on it?
I am beginning to think this is a total SCAM. So much so that I'm closing the bank account that they are taking money from each month.
November 25, 2016
face="Times New Roman">
Better Business of Chicago
[redacted]
Chicago, IL 60611-7621
Re: Ms. [redacted] Revdex.com complaint dated 11/17/2016
Case No.: [redacted]
Alltran No.: [redacted]
To whom it may concern:
This letter is in response to the complaint we recently received from your office regarding Ms. [redacted]f. The undersigned is the Complaint Resolution Specialist for Alltran Education Inc. We appreciate the opportunity to respond to Ms. [redacted] concerns. We have reviewed the complaint and the related matter. As a result of our investigation we have made the following determinations:
First, I would like to thank you and Ms. [redacted] for providing us feedback on our efforts, as this is one tool we can use to continue to improve our operations. Earlier this year, our office received placement an account, in the name of a Mr. [redacted], from one of our clients. Then on March 28th, 2016 our office received permission to discuss said account with Ms. [redacted] Mr. [redacted] mother.
On October 4th, 2016 our office received Ms. [redacted] complaint from your office, in which she states that she has received harassing phone calls and aggressive voice messages from our office and that we have continued to call despite her requests to cease and desist.
We certainly empathize with Ms. [redacted] experience, however I believed there may be some confusion. Our office has been in contact with Ms. [redacted] and has assisted her in managing a payment arrangement on her son’s account, but our records do not show any improper or unlawful communication. Our records show that our office has only reached out with courtesy calls, reminding Ms. [redacted] of scheduled payments.
On November 15th, 2016 we received a call from Ms. [redacted] in which she stated she did not need such reminder calls and requested that our office not make any further calls to her. Immediately, our office placed Ms. [redacted] phone number (ending in 1691) in the do not call list. However our records do not show any request to cease and desist efforts.
As of today I can confirm that Ms. [redacted] number has been added to our do not call list and we will not be reaching out to her number any further. We apologize for any inconvenience that the process may have caused and sincerely hope this represents a satisfactory resolution to the consumer’s concerns. I would invite you or the consumer to contact us directly if we can be of further assistance. Our number is ([redacted].
Kind regards,
[redacted]
Complaint Resolution Specialist
Alltran Education
[redacted] [redacted] [redacted]
[redacted] [redacted]
This communication is from a debt collector.
Tell us why here...
Initial Business Response /* (1000, 5, 2014/08/19) */
Contact Name and Title: [redacted] QC Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@ersinc.com
August 18, 2014
[redacted]
[redacted] Dr
[redacted] XXXXX-XXXX
RE: Complaint: XXXXXXXX
This...
letter is in response to the alleged complaint filed against Enterprise Recovery Systems, Inc. (ERS) on August 14, 2014.
Concerns were raised that ERS is refusing to update the consumer's credit report as paid in full.
See below, for the findings from the investigation, presented by Ms. [redacted].
Mr. [redacted] account and credit report was updated as closed on March 15, 2014. However, further review of Mr. [redacted] credit report shows that the information was not modified with the credit bureau. ERS updated the consumer's credit report once more via E-Oscar on August 14, 2014 and again on August 18, 2014.
Please allow five to thirty business days for the credit bureaus to update the information provided to them.
It is ERS policy to attempt to amicably resolve customers' accounts in a professional manner. I trust that this response will satisfy the inquiry in full. If I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX.
Sincerely,
[redacted]
Ombudsman
Manager, Corporate Compliance
Enterprise Recovery Systems, Inc.
Please accept this response as an acknowledgement for the receipt of the correspondence Alltran Education, formerly Enterprise Recovery Systems, has received from the Revdex.com. In order to protect our consumer’s privacy, we are unable to release certain information specifically related...
to the consumer. However, we wish to address their concerns so we will be responding directly to the consumer. The letter was mailed on 2/15/2018, therefore the consumer should expect to receive our correspondence within 5 to 7 business days.Tell us why here...
Initial Business Response /* (1000, 5, 2014/10/23) */
Contact Name and Title: [redacted] QC Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@ersinc.com
October 22, 2014
Revdex.com Serving Chicgo & Northern Illinois
D'[redacted] St.
[redacted] 48228
RE:...
Complaint: XXXXXXXX
This letter is in response to the alleged complaint filed against Enterprise Recovery Systems, Inc. (ERS) on October 20, 2014
Concerns were raised that ERS failed to provide a paid in full letter.
See below, for the findings from the investigation, presented by Ms. D'[redacted].
Ms. D'[redacted]'s account with ERS has been satisfied and all payments applied as arranged.
To prevent further concern, a paid letter has been requested and forwarded to the address on file, please see the attached copy.
It is ERS policy to attempt to amicably resolve customers' accounts in a professional manner. I trust that this response will satisfy the inquiry in full. If I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX.
Sincerely,
[redacted]
Ombudsman
Manager, Corporate Compliance
Enterprise Recovery Systems, Inc.
Initial Business Response /* (1000, 5, 2014/03/06) */
Contact Name and Title: [redacted] QC Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@ersinc.com
March 6, 2014
[redacted] Blvd
[redacted]
RE: Complaint # XXXXXXXX
This letter is in...
response to the alleged complaint filed against Enterprise Recovery Systems, Inc. (ERS) by Ms. [redacted] with your office on February 27, 2014
Ms. [redacted] raises concerns that ERS representative, [redacted] was rude and misled her to believe he did not have a superior he reported to.
See below, for the findings from the investigation into the allegations, presented by Ms. [redacted].
Ms. [redacted]'s become overly emotional immediately at the knowledge of having a defaulted debt. Mr. [redacted] was professional and controlled his emotions; the allegations of Mr. [redacted] stating he does not have a superior are false.
Ms. [redacted]'s account has since been paid and closed with ERS.
It is ERS policy to attempt to amicably resolve customers' accounts in a professional manner. I trust that this response will satisfy Ms. [redacted]'s inquiry in full. If I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX.
Sincerely,
[redacted]
Ombudsman
Manager, Corporate Compliance
Enterprise Recovery Systems, Inc.
Initial Business Response /* (1000, 5, 2014/02/14) */
Contact Name and Title: [redacted] QC Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@ersinc.com
February 14, 2014
Revdex.com Chicago
330 North Wabash Ave., Suite 3120
Chicago, IL 60611
RE: Complaint...
#XXXXXXXX
This letter is in response to the alleged complaint filed against Enterprise Recovery Systems, Inc. (ERS) from Ms. [redacted] to your office originally on December 9, 2013.
Ms. [redacted] raises the concern of ERS making telephone calls to phone number (XXX) XXX-XXXX.
After a thorough investigation, I find the allegation to be unfounded
ERS reviewed our internal systems and did not find where any telephone calls were made to the above mentioned number. Additionally, ERS did not find any incoming telephone calls generated from the above number.
It is ERS' policy to assist customers to the best of our abilities. I trust that this response will satisfy Ms. [redacted]'s inquiry in full. If I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX.
Sincerely,
[redacted]
Manager, Corporate Compliance
Enterprise Recovery Systems, Inc.
October 28, 2016
face="Times New Roman">
Better Business of Chicago
[redacted]
Chicago, IL 60611-7621
Re: Ms. [redacted] Revdex.com complaint dated 10/20/2016
Case No.: [redacted]
Alltran No.: [redacted]
To whom it may concern:
This letter is in response to the complaint we recently received from your office regarding Ms. [redacted]. The undersigned is the Complaint Resolution Specialist for Alltran Education Inc. We appreciate the opportunity to respond to Ms. [redacted] concerns. We have reviewed the complaint and the related matter. As a result of our investigation we have made the following determinations:
First, I would like to thank you and Ms. [redacted] for providing us feedback on our efforts, as this is one tool we can use to continue to improve our operations. Our office received placement a student loan account, in Ms. [redacted] name, from one of our clients, on March 6th, 2015. On October 20th, 2016 our office received Ms. [redacted] complaint from your office, in which she expresses concerns regarding her customer experience with one of our agents and is upset by how the debt is reflected on her credit reports.
We expect all of our agents to remain courteous and respectful at all times when communicating with consumers. We apologize if this was not Ms. [redacted] experience and will be following up directly with the agent involved. As requested in the complaint, Ms. [redacted] account has been reassigned to a different team member.
With regard to credit reporting, Alltran Education Inc. works as a third party servicer on the account, and thus does not directly impact the consumer’s credit score. In the normal course of doing business, the credit-line is typically updated upon resolution of the debt. Upon receipt of the complaint, our office processed the consumer’s credit report dispute. At this time I can confirm that we have submitted new information to the credit agencies, and the trade-line should now reflect the recent payments. Our office will be sending a dispute packet to the consumer as soon as key documentation is received from the client.
We sincerely hope this represents a satisfactory resolution to the consumer’s concerns. I would invite you or the consumer to contact us directly if we can be of further assistance. Our number is [redacted].
Kind regards,
[redacted]
Complaint Resolution Specialist
Alltran Education
[redacted] Woodridge, IL 60517
[redacted] | www.alltran.com
This communication is from a debt collector.