Please accept this response as an acknowledgement for the receipt of the correspondence Alltran Education, formerly Enterprise Recovery Systems, has received from the Revdex.comIn order to protect our consumer’s privacy, we are unable to release certain information specifically related
to the consumerHowever, we wish to address their concerns so we will be responding directly to the consumerThe letter was mailed on 4/27/2017, therefore the consumer should expect to receive our correspondence within to business days
Initial Business Response /* (1000, 5, 2014/07/22) */
Contact Name and Title: *** *** QC Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@ersinc.com
July 21,
*** ***
*** *** View Dr
*** *** ** XXXXX-XXXX
RE: Complaint #XXXXXXXX
This
letter is in response to the alleged complaint filed against Enterprise Recovery Systems, Inc(ERS) on July 21,
Concerns were raised that ERS failed to provide the consumer validation of debt letter prior to flagging defaulted debt on the consumer's credit
See below, for the findings from the investigation, presented by Ms*** ***
ERS provided the validation of debt notice to Ms*** *** on May 13, 2104, as well as attempted to communicate verbally with no resolveThe address on file is a valid address and ERS has not received any mail returnFurthermore, ERS had no knowledge of the dispute nor has Ms*** informed ERS of her dispute
ERS will happily oblige with provide documentation in an effort to resolve the disputeValidation documentation has been ordered from Regis UniversityOnce the documentation becomes available it will be forwarded immediately to the address is on fileRegarding the credit reporting, based on the validation documentation, the debt is legitimate, unless proof can be provided to the contrary
It is ERS policy to attempt to amicably resolve customers' accounts in a professional mannerI trust that this response will satisfy the inquiry in fullIf I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX
Sincerely,
*** ***
Ombudsman
Manager, Corporate Compliance
Enterprise Recovery Systems, Inc
Initial Consumer Rebuttal /* (3000, 7, 2014/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not a legimate debt and I haven't received any correspondence with you!! I have only heard from *** fudge and they deleted the accountI want this validated and the report corrected until I can properly document and dispute with Regis and your company
Final Business Response /* (4000, 11, 2014/08/15) */
Good morning,
ERS has sent the validation documentation as requestedERS has not received any additional information from our client regarding this debt or it's deletion from your credit bureau report(s)We would be more than happy to oblige in any way possiblePlease contact our office to discuss what resolution we can amicably come to
Sincerely,
*** ***
Ombudsman
Manager, Corporate Compliance
Please accept this response as an acknowledgement for the receipt of the correspondence Alltran Education, formerly Enterprise Recovery Systems, has received from the Revdex.com. In order to protect our consumer’s privacy, we are unable to release certain information specifically related...
to the consumer. However, we wish to address their concerns so we will be responding directly to the consumer. The letter was mailed on 1/23/2018, therefore the consumer should expect to receive our correspondence within 5 to 7 business days.Tell us why here...
Initial Business Response /* (1000, 5, 2014/02/26) */
Contact Name and Title: [redacted] QC Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@ersinc.com
February 25, 2014
Revdex.com Chicago
330 North Wabash Ave., Suite 3120
Chicago, IL 60611
RE: Complaint #...
[redacted] F [redacted]
This letter is in response to the complaint filed against Enterprise Recovery Systems, Inc. (ERS) from Ms. [redacted] F [redacted] on February 18, 2014.
Ms. [redacted] F [redacted] would like ERS to stop calling.
ERS has updated their system, to reflect the request for no future calls to Ms. [redacted].
It is ERS policy to attempt to amicably resolve borrower's accounts and provide any and all correct information to the borrower to come to a resolution. I trust that this response will satisfy Ms. [redacted]'s inquiry in full. If I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX.
Sincerely,
[redacted]
Manager, Corporate Compliance
Enterprise Recovery Systems, Inc.
Final Consumer Response /* (2000, 7, 2014/02/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2014/09/08) */
Contact Name and Title: [redacted] QC Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@ersinc.com
August 08, 2014
Revdex.com of Chicago & Northern Illinois
330 Lower Wabash Ave
Chicago, IL 60611
RE: Complaint:...
XXXXXXXX
This letter is in response to the alleged complaint filed against Enterprise Recovery Systems, Inc. (ERS) on September 02, 2014
Concerns were raised that ERS is attempting to collect on an account that was already paid in full to the company in 2012.
See below, for the findings from the investigation, presented by Ms. [redacted].
ERS services two accounts on behalf of [redacted], INC, both defaulted accounts were received May of 2014. Payments were not sent to or received by ERS prior to account placement.
The resolve Ms. [redacted]'s concerns regarding her dispute, ERS has ordered documentation validating the defaulted debt. Once the documentation is received, it will be forwarded to Ms. [redacted] at the address on file.
It is ERS policy to attempt to amicably resolve customers' accounts in a professional manner. I trust that this response will satisfy the inquiry in full. If I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX.
Sincerely,
[redacted]
Ombudsman
Manager, Corporate Compliance
Enterprise Recovery Systems, Inc.
Consumer Response /* (-5, 10, 2014/09/26) */
I did not respond in 10 days due to multiple deaths and illnesses in my immediate family that occurred after initiating this complaint. This claim is not resolved. I have submitted additional information to this business.
Consumer Response /* (3000, 12, 2014/09/29) */
Fw: Revdex.com Complaint Case# [redacted] (Ref#[redacted]-6-1100)
3 messages
[redacted] Fri, Sep 26, 2014 at 5:48 PM
Reply-To: [redacted]
To: [redacted]
Cc: "[redacted]@ersinc.com"
Letter from [redacted] dated August 14, 2014, charging off my accounts Dec. 31, 2008 and March 31, 2009.[redacted]
"No eye has seen, no ear has heard and no mind has conceived what God has prepared for those who love him" (1 Cor. 2:9)
Business Response /* (4000, 14, 2014/09/30) */
September 30, 2014
Revdex.com of Chicago & Northern Illinois
330 Lower Wabash Ave
Chicago, IL 60611
RE: Complaint: [redacted]
This letter is in response to the alleged complaint filed against Enterprise Recovery Systems, Inc. (ERS) on September 29, 2014
Concerns were raised that ERS is attempting to collect on an account that was already paid in full to the company in 2012.
See below, for the findings from the investigation, presented by Ms. [redacted].
Please see the attached documentation for balance review and the associated promissory notes; by signing the agreed promissory note Ms. [redacted] agreed to pay back the borrowed monies, accrued interest and any other fees associated with non-payment.
Furthermore, review of Ms. [redacted]'s financial statement shows that ERS in fact did not accept funds from Ms. [redacted] and that the balances were not paid in full. Similarly the letter Ms. [redacted] received from [redacted] states that the debt is charged off, meaning the account is closed with the lender for future use, although the debt is still owed.
It is ERS policy to attempt to amicably resolve customers' accounts in a professional manner. I trust that this response will satisfy the inquiry in full. If I can be of any other assistance, please do not hesitate to contact me directly at 630-320-5715.
Sincerely,
[redacted]
Ombudsman
Manager, Corporate Compliance
Enterprise Recovery Systems, Inc.
Consumer Response /* (4200, 16, 2014/10/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In response to this rebuttal, I do not disagree that I had an account with [redacted] as attached to this email response. I am disputing paying this account a second time since this account was charged off and sold by [redacted] on December 31, 2008 and March 31, 2009. I would like to know, when was this account received by your agency ERS, from [redacted]? This account was considered paid in February 2012, as indicated by my bank statement. This account was not charged of in 2008 and 2009, then just allow to sit idle. This account was paid in 2012. I would like to receive the information sent to you by [redacted] in 2014, in order to begin collections in 2014, when this account was paid in 2012.
Business Response /* (4000, 18, 2014/10/20) */
October 20, 2014
Revdex.com of Chicago & Northern Illinois
330 Lower Wabash Ave
Chicago, IL 60611
RE: Complaint: [redacted]
This letter is in response to the alleged complaint filed against Enterprise Recovery Systems, Inc. (ERS) on October 10, 2014
Concerns were raised that ERS is attempting to collect on an account that was already paid in full to the company in 2012.
See below, for the findings from the investigation, presented by Ms. [redacted].
Ms. [redacted]'s bank statements do not support the paid in full claim. Similarly the letter Ms. [redacted] received from [redacted] states that the debt is charged off, meaning the account is closed with the lender for future use, although the debt is still owed.
Please see the statement of purchase account from [redacted] Private Credit, in response to [redacted] Solutions, INC ([redacted], Inc) time frame inquiries and the Debt Validation Notice sent by ERS on May 08, 2014 in response to the date ERS received the account to service.
It is ERS policy to attempt to amicably resolve customers' accounts in a professional manner. I trust that this response will satisfy the inquiry in full. If I can be of any other assistance, please do not hesitate to contact me directly at 630-320-5715.
Sincerely,
[redacted]
Ombudsman
Manager, Corporate Compliance
Enterprise Recovery Systems, Inc.
Initial Business Response /* (1000, 7, 2015/09/04) */
Contact Name and Title: Sara [redacted] Ombudsman
Contact Phone: (800) 211-0432
Contact Email: [email protected]
August 31, 2015
Revdex.com serving Chicago & Northern Illinois
[redacted] E. [redacted] St [redacted] MN 55404
RE:...
XXXXXXXX
This letter is in response to the complaint filed against Enterprise Recovery Systems, Inc. (ERS) on August 19, 2015.
Concerns were raised that ERS refusing to work with The Department of Education's Ombudsman's Office, in resolving the following concerns. ERS stopped taking the agreed payments causing Perkins loan to go into default.
See below, for the findings from the investigation, presented by Mr. [redacted].
.
Please accept our apologies for the inconvenience you may have experienced in respect to our attempted collection activity. Upon thorough review, we identified that assistance has been provided to the Ombudsman's office since August 03, 2015 and a response to the Ombudsman's investigation was provided to Mr. [redacted] on August 31, 2015. Mr. [redacted] agreed to rehabilitate his defaulted loans on June 16, 2014, however, the request made on August 28, 2014 for a payment date change, prevented compliance with the repay terms and conditions of his Perkins Loan(s). On January 07, 2015 ERS communicated that the payments were to close and moved January 20th payments to January 30th. Communication efforts were made on several occasions for the purpose of providing an update of the rehabilitation status and to obtain payment information to continue rehabilitation of the Perkins Loan(s). On February 17, 2015, ERS received an inbound call from Mr. [redacted], who declined to discuss the status of his Perkins Loan(s), triggering a lapse in payments and initiated rehabilitation program restart; no payments on file after February 10, 2015.
In an effort to resolve Mr. [redacted] concerns, a review was conducted in an effort to submit the loans as an exception; the loans are not eligible for exception as a result of a lapse of payments. Further, ERS has made an effort to explain that ERS does not have the ability to release Title IV or modify the requirements for rehabilitation. ERS has provided Mr. [redacted] with assistance with restarting the rehabilitation program and provided additional guidance when he attempted to reschedule his payment dates. Further, we encourage Mr. [redacted], to contact Nelnet if he believes he may be eligible for Totally and Permanent Disability.
Web site: www.disabilitydischarge.com
Email: [email protected]
Office Hours: 8:00 a.m. - 8:00 p.m. (ET), seven days a week
Phone: 1-888-303-7818
Mail Inquiry: PO box 87130 Lincoln, Nebraska 68501-7130
Fax: 303-696-5250
It is ERS policy to attempt to amicably resolve customers' accounts in a professional manner. I trust that this response will satisfy the inquiry in full. If I can be of any other assistance, please do not hesitate to contact me directly at (800) 211-0432.
Sincerely,
Sara [redacted]
Ombudsman, Corporate Compliance
Enterprise Recovery Systems, Inc.
Please accept this response as an acknowledgement for the receipt of the correspondence Alltran Education, formerly Enterprise Recovery Systems, has received from the Revdex.com. In order to protect our consumer’s privacy, we are unable to release certain information specifically related...
to the consumer. However, we wish to address their concerns so we will be responding directly to the consumer. The letter was mailed on 02/2/2018, therefore the consumer should expect to receive our correspondence within 5 to 7 business days.
IF you can get someone on the phone with half a brain, that person most likely doesn't speak English clearly enough to be understood. I have tried to get confirmation from these [redacted] that my account is paid in full, with the woman I originally spoke to telling me on Nov. 20 that I would get an e-mail confirmation by the 21st or 24th at the latest. After leaving her 2 voicemail messages since then to TRY to get a call-back, I finally got hold of her tonight. NOW she tells me they send out such confirmations "within 14 business days." I asked to speak to her supervisor [one of those who gets a public position NOT speaking English], and HE told me that no, confirmation would go out within THIRTY days. I asked to speak to HIS supervisor who decided to try to talk over me, and he said that they have MANY clients and they can't keep track of who sends out confirmations when. That's a pretty stupid way to do business you work for one company and can't give correct information?
I hope to [redacted] I truly AM finished with these [redacted].
November 25, 2016 Better Business of Chicago [redacted] Chicago, IL 60611-7621 Re: Ms. [redacted] Revdex.com complaint dated 11/17/2016 Case No.: [redacted] Alltran No.: [redacted] To whom it may concern: This letter...
is in response to the complaint we recently received from your office regarding Ms. [redacted]f. The undersigned is the Complaint Resolution Specialist for Alltran Education Inc. We appreciate the opportunity to respond to Ms. [redacted] concerns. We have reviewed the complaint and the related matter. As a result of our investigation we have made the following determinations: First, I would like to thank you and Ms. [redacted] for providing us feedback on our efforts, as this is one tool we can use to continue to improve our operations. Earlier this year, our office received placement an account, in the name of a Mr. [redacted], from one of our clients. Then on March 28th, 2016 our office received permission to discuss said account with Ms. [redacted] Mr. [redacted] mother. On October 4th, 2016 our office received Ms. [redacted] complaint from your office, in which she states that she has received harassing phone calls and aggressive voice messages from our office and that we have continued to call despite her requests to cease and desist. We certainly empathize with Ms. [redacted] experience, however I believed there may be some confusion. Our office has been in contact with Ms. [redacted] and has assisted her in managing a payment arrangement on her son’s account, but our records do not show any improper or unlawful communication. Our records show that our office has only reached out with courtesy calls, reminding Ms. [redacted] of scheduled payments. On November 15th, 2016 we received a call from Ms. [redacted] in which she stated she did not need such reminder calls and requested that our office not make any further calls to her. Immediately, our office placed Ms. [redacted] phone number (ending in 1691) in the do not call list. However our records do not show any request to cease and desist efforts. As of today I can confirm that Ms. [redacted] number has been added to our do not call list and we will not be reaching out to her number any further. We apologize for any inconvenience that the process may have caused and sincerely hope this represents a satisfactory resolution to the consumer’s concerns. I would invite you or the consumer to contact us directly if we can be of further assistance. Our number is ([redacted]. Kind regards, [redacted] Complaint Resolution Specialist Alltran Education [redacted] [redacted] [redacted] [redacted]
This communication is from a debt collector. Tell us why here...
Please accept this response as an acknowledgement for the receipt of the correspondence Alltran Education, formerly [redacted] Recovery Systems, has received from the Revdex.com. In order to protect our consumer’s privacy, we are unable to release certain information specifically related...
to the consumer. However, we wish to address their concerns so we will be responding directly to the consumer. The letter was mailed on 04/07/2017, therefore the consumer should expect to receive our correspondence within 5 to 7 business days.
Initial Business Response /* (1000, 5, 2014/09/04) */
Contact Name and Title: [redacted] QC Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@ersinc.com
September 4, 2014
[redacted] Rd
[redacted] XXXXX
RE: Complaint #XXXXXXXX
This letter is in...
response to the alleged complaint filed against Enterprise Recovery Systems, Inc. (ERS) on August 25, 2014
Concerns were raised that ERS failed to reveal if the defaulted debt will be reported to the credit bureaus, additionally the representative mislead the consumer by stating that the debt will be removed from the credit report once paid in full and exhibited rude behavior.
See below, for the findings from the investigation, presented by Ms. [redacted].
ERS representative was unable to provide Ms. [redacted] with the status of credit reporting as this particular client's accounts are reported to the credit bureaus; however Ms. [redacted]'s account has yet to have been reported. Furthermore, paid accounts are updated with the credit bureau agencies as such.
ERS has addressed discourteous behavior and refreshed representative's knowledge of credit reporting.
It is ERS policy to attempt to amicably resolve customers' accounts in a professional manner. I trust that this response will satisfy the inquiry in full. If I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX.
Sincerely,
[redacted]
Ombudsman
Manager, Corporate Compliance
Enterprise Recovery Systems, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Please accept this response as an acknowledgement for the receipt of the correspondence Alltran Education has received from the Revdex.com. In order to protect our consumer’s privacy, we are unable to release certain information specifically related to the consumer. However, we wish to address their concerns so we will be responding directly to the consumer. The letter was mailed on 03/8/2016, therefore the consumer should expect to receive our correspondence within 5 to 7 business days.
Please accept this response as an acknowledgement for the receipt of the correspondence [redacted] Education, formerly [redacted] Recovery Systems, has received from the Revdex.com. In order to protect our consumer’s privacy, we are unable to release certain information specifically related...
to the consumer. However, we wish to address their concerns so we will be responding directly to the consumer. The letter was mailed on 08/4/2017, therefore the consumer should expect to receive our correspondence within 5 to 7 business days.
face="Times New Roman">
Better Business of Chicago
330 N. Wabash, Ste. 3120
Chicago, IL 60611-7621
Re: Mr. [redacted] Revdex.com complaint dated 12/1/2016
Case No.: [redacted]
Alltran No.: [redacted]
To whom it may concern:
This letter is in response to the complaint we recently received from your office regarding Mr. [redacted]. The undersigned is the Complaint Resolution Specialist for Alltran Education Inc. We appreciate the opportunity to respond to Mr. [redacted] concerns. We have reviewed the complaint and the related matter. As a result of our investigation we have made the following determinations:
First, I would like to thank you for providing us feedback on our efforts, as this is one tool we can use to continue to improve our operations. Our office received placement a student loan account, in Mr. [redacted] name, from one of our clients, on December 5th, 2014.
On December 1st, 2016 our office received the consumer’s complaint from your office, in which he expresses concerns regarding credit reporting on an account he has disputed in the past and requests that we cease contacting him.
We certainly empathize with the consumer’s concerns. Please be aware that Alltran Education works as a third party servicer on the account and that we do not own it. A review of our records does show that Mr. [redacted] expressed questions regarding the validity of the debt and our office promptly notified the client as well as processed and delivered validation of debt documents to provide Mr. [redacted] with balance detail information.
Per Mr. [redacted] request that we cease contacting him, Alltran has closed the account and returned it to the client. I can guarantee that Alltran will no longer be contacting Mr. [redacted] regarding this matter. If Mr. [redacted] has any additional questions regarding this account, we recommend that he reach out to the client directly.
In an effort to safeguard a positive consumer experience, our office has deleted the related trade line from the consumer’s credit report.
We apologize for any inconvenience that the process may have caused and sincerely hope this represents a satisfactory resolution to the consumer’s concerns. I would invite you or the consumer to contact us directly if we can be of further assistance. Our number is [redacted].
Kind regards,
Initial Business Response /* (1000, 5, 2014/07/14) */
Contact Name and Title: [redacted] QC Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@ersinc.com
July 14, 2014
[redacted]
[redacted] Ave
[redacted] XXXXX
RE: Complaint # XXXXXXXX
This letter is in response to...
the alleged complaint filed against Enterprise Recovery Systems, Inc. (ERS) on July 09, 2014.
Concerns were raised that ERS is preventing account repayment by failing to contact the consumer and are unreachable by Ms. [redacted].
See below, for the findings from the investigation, presented by Ms. [redacted].
ERS has attempted to communicate with Ms. [redacted] on several occasions; the last attempt was a voicemail message left for Ms. [redacted] in May of 2014. To date ERS has not received a response from Ms. [redacted].
It is ERS policy to attempt to amicably resolve customers' accounts in a professional manner. I trust that this response will satisfy the inquiry in full. If I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX.
Sincerely,
[redacted]
Ombudsman
Manager, Corporate Compliance
Enterprise Recovery Systems, Inc.
February 23, 2017 Revdex.com Re: [redacted] Case No.: ...
[redacted] To Whom It May Concern: This letter is in response to the complaint we recently received from your office regarding [redacted]. The undersigned is the Complaint Resolution Specialist for Alltran Education. I want to thank you for your correspondence. We empathize with the complainant’s customer experience, and would like the opportunity to address the concerns. However, we have reviewed our records and are unable to locate any matter in our system related to [redacted] or any of the information provided in the complaint. If we are the company that the complainant intended to reach, we need additional information. If we are not, we request that this be removed from our profile. Kind regards, [redacted] Complaint Resolution Specialist Alltran Education [redacted] [redacted] [redacted] [redacted] This communication is from a debt collector. Tell us why here...
Initial Business Response /* (1000, 5, 2014/05/14) */
Contact Name and Title: [redacted] QC Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@ersinc.com
May 14, 2014
Revdex.com Chicago
330 North Wabash Ave., Suite [redacted]
Chicago, IL 60611
RE: Complaint #...
[redacted]
This letter is in response to the alleged complaint filed against Enterprise Recovery Systems, Inc. (ERS) on May 05, 2014.
Concerns were raised that ERS Representatives are not disclosing the nature of the call and are attempting communication under false pretenses.
See below, for the findings from the investigation, presented by Mr. [redacted].
ERS Representative [redacted] spoke with Mr. [redacted] on May 05, 2014. Mr. [redacted] understood what the call was in reference to. Mr. [redacted] presented a payment option to Mr. [redacted], who then stated he is unable to make any payments at the current moment.
ERS has ordered and will mail validation documentation to Mr. [redacted] in order to substantiate the validity of debt.
It is ERS policy to attempt to amicably resolve customers' accounts in a professional manner. I trust that this response will satisfy the inquiry in full. If I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX.
Sincerely,
[redacted]
Ombudsman
Manager, Corporate Compliance
Enterprise Recovery Systems, Inc.
Initial Consumer Rebuttal /* (3000, 7, 2014/05/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not speak with a Mr. [redacted] on this day. The person that I spoke to did not give a name as I was transferred to an UNKNOWN person after I called them back to see who they were and why they called. A payment was not discussed in this conversation. When this person realized that I did not want to give him my SSN, he told me to have a nice day and hung up on me and that was the end of the conversation.
The events of that day took place exactly as I stated before. I looked the number up online and the number belonged to a church, not ERS.
Final Business Response /* (4000, 13, 2014/06/02) */
June 2, 2014
Revdex.com Chicago
330 North Wabash Ave., Suite [redacted]
Chicago, IL 60611
RE: Complaint # [redacted]
This letter is in response to the alleged complaint filed against Enterprise Recovery Systems, Inc. (ERS) on May 05, 2014.
Concerns were raised that ERS representatives acted in an unprofessional manner by failing to identify self and company name; terminating communication without warning, exemplifying harassing behavior by calling, and calling from a number not listed with the company name on google.
See below, for the findings from the investigation, presented by Mr. [redacted].
ERS representative Mr. [redacted] informed Mr. [redacted] that a letter will be mailed after discussing the account status during the initial communication; the following call attempt was made in an effort to inform Mr. [redacted] that the letter mentioned was mailed.
Subsequently Mr. [redacted] returned the attempted communication and spoke with Ms. [redacted] Ms. [redacted] attempted to transfer the call to the calling representative when the telephone line dropped.
ERS representatives displayed professional demeanor at all times as well as provided appropriate name identification of self and company.
Mr. [redacted]'s concerns regarding search engine results cannot be reasoned as ERS cannot regulate/update the results of the search, as previously stated the number questioned belongs to and is registered with ERS. Additionally, as a courtesy, ERS uses local numbers when calling long distance; this prevents the accrual of long distance charges associated with communication attempt.
All communication efforts attempted with Mr. [redacted] have been suspended as directed on May 05, 2014.
Per Mr. [redacted]'s previous request; please see the attached documentation validating the debt owed.
It is ERS policy to attempt to amicably resolve customers' accounts in a professional manner. I trust that this response will satisfy the inquiry in full. If I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX.
Sincerely,
[redacted]
Ombudsman
Manager, Corporate Compliance
Enterprise Recovery Systems, Inc.
Final Consumer Response /* (4200, 11, 2014/05/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This does not explain why the man I spoke to acted in an unprofessional manner, hanging up on me when I asked who he was and why he was calling. I receive numerous calls a day from other poeple. I cannot remember the names of every company that calls me, especially when it's a different number every time they call. Furthermore, If they called me at 9:05 am on May 5, 2014 as they say, and I told them that I was unable to make payments, why would they call me again on the same day? That borders on harassment. The only reason I called them back is because I missed their call and I wanted to find out who it was. I called the "church number" right back within a few minutes after they called me.
It also does not explain the number coming from a church in Hagerstown Indiana. I have attached a screenshot of the google results of that phone number search. The phone number from which they called is listed there.
Initial Business Response /* (1000, 7, 2014/03/24) */
Contact Name and Title: [redacted] QC Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@ersinc.com
March 24, 2014
Revdex.com Chicago
330 North Wabash Ave., Suite [redacted]
Chicago, IL 60611
RE: Complaint #...
[redacted] R [redacted]
This letter is in response to the alleged complaint filed against Enterprise Recovery Systems, Inc. (ERS) by Mr. [redacted] R [redacted] with your office on March 12, 2014.
Mr. [redacted] raises concerns that ERS is relentlessly contacting him, providing false and misleading information to 3rd parties and threatening wage garnishment.
See below, for the findings from the investigation into the allegations, presented by Mr. [redacted].
ERS finds no fault to misleading a 3rd party or wage garnishment threats. However, upon review of the attempted calls we have resolved to limit communications to Mr. [redacted].
It is ERS policy to attempt to amicably resolve customers' accounts in a professional manner. I trust that this response will satisfy Mr. [redacted]'s inquiry in full. If I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX.
Sincerely,
[redacted]
Ombudsman
Manager, Corporate Compliance
Enterprise Recovery Systems, Inc.
February 13, 2017 Better Business of Chicago 330 N. Wabash, Ste. 3120 Chicago, IL 60611-7621 Re: Ms./Mr. [redacted] Revdex.com complaint dated 2/5/2017 Case No.: [redacted] Alltran No.: [redacted] To whom it may concern:...
This letter is in response to the complaint we recently received from your office regarding Ms./Mr. [redacted]. The undersigned is the Complaint Resolution Specialist for Alltran Education Inc. We appreciate the opportunity to respond to the consumer’s concerns. We have reviewed the complaint and the related matter. As a result of our investigation we have made the following determinations: First, I would like to thank Ms./Mr. [redacted] for providing us feedback on our efforts, as this is one tool we can use to continue to improve our operations. Our office received placement an account, in Ms./Mr. [redacted] name, from one of our clients, on May 21st, 2015. On February 5th, 2017 our office received the consumer’s complaint from your office, in which the consumer requests that we provide validation of debt documents, that we ceases collection efforts, and that we modify negative items on their credit report. We certainly empathize with the consumer’s concerns. Our records show that the consumer previously requested validation of debt, and our office provided the documents on three separate occasions. Our records further show that the consumer previously expressed concerns with credit reporting, and our office assisted with the processing of an E-Oscar/credit report dispute and the requested modifications. Per the consumer’s request, Alltran has ceased collection efforts. As of today I can confirm that, aside from re-delivery of validation documents, the consumer will not receive further communication from our office. We apologize for any inconvenience that the process may have caused and sincerely hope this represents a satisfactory resolution to the consumer’s concerns. I would invite you or the consumer to contact us directly if we can be of further assistance. Our number is (800) 211-5312. Kind regards, [redacted] Complaint Resolution Specialist Alltran Education [redacted]
This communication is from a debt collector.
Please accept this response as an acknowledgement for the receipt of the correspondence Alltran Education, formerly Enterprise Recovery Systems, has received from the Revdex.comIn order to protect our consumer’s privacy, we are unable to release certain information specifically related
to the consumerHowever, we wish to address their concerns so we will be responding directly to the consumerThe letter was mailed on 4/27/2017, therefore the consumer should expect to receive our correspondence within to business days
Initial Business Response /* (1000, 5, 2014/07/22) */
Contact Name and Title: *** *** QC Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@ersinc.com
July 21,
*** ***
*** *** View Dr
*** *** ** XXXXX-XXXX
RE: Complaint #XXXXXXXX
This
letter is in response to the alleged complaint filed against Enterprise Recovery Systems, Inc(ERS) on July 21,
Concerns were raised that ERS failed to provide the consumer validation of debt letter prior to flagging defaulted debt on the consumer's credit
See below, for the findings from the investigation, presented by Ms*** ***
ERS provided the validation of debt notice to Ms*** *** on May 13, 2104, as well as attempted to communicate verbally with no resolveThe address on file is a valid address and ERS has not received any mail returnFurthermore, ERS had no knowledge of the dispute nor has Ms*** informed ERS of her dispute
ERS will happily oblige with provide documentation in an effort to resolve the disputeValidation documentation has been ordered from Regis UniversityOnce the documentation becomes available it will be forwarded immediately to the address is on fileRegarding the credit reporting, based on the validation documentation, the debt is legitimate, unless proof can be provided to the contrary
It is ERS policy to attempt to amicably resolve customers' accounts in a professional mannerI trust that this response will satisfy the inquiry in fullIf I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX
Sincerely,
*** ***
Ombudsman
Manager, Corporate Compliance
Enterprise Recovery Systems, Inc
Initial Consumer Rebuttal /* (3000, 7, 2014/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not a legimate debt and I haven't received any correspondence with you!! I have only heard from *** fudge and they deleted the accountI want this validated and the report corrected until I can properly document and dispute with Regis and your company
Final Business Response /* (4000, 11, 2014/08/15) */
Good morning,
ERS has sent the validation documentation as requestedERS has not received any additional information from our client regarding this debt or it's deletion from your credit bureau report(s)We would be more than happy to oblige in any way possiblePlease contact our office to discuss what resolution we can amicably come to
Sincerely,
*** ***
Ombudsman
Manager, Corporate Compliance
Please accept this response as an acknowledgement for the receipt of the correspondence Alltran Education, formerly Enterprise Recovery Systems, has received from the Revdex.com. In order to protect our consumer’s privacy, we are unable to release certain information specifically related...
to the consumer. However, we wish to address their concerns so we will be responding directly to the consumer. The letter was mailed on 1/23/2018, therefore the consumer should expect to receive our correspondence within 5 to 7 business days.Tell us why here...
Initial Business Response /* (1000, 5, 2014/02/26) */
Contact Name and Title: [redacted] QC Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@ersinc.com
February 25, 2014
Revdex.com Chicago
330 North Wabash Ave., Suite 3120
Chicago, IL 60611
RE: Complaint #...
[redacted] F [redacted]
This letter is in response to the complaint filed against Enterprise Recovery Systems, Inc. (ERS) from Ms. [redacted] F [redacted] on February 18, 2014.
Ms. [redacted] F [redacted] would like ERS to stop calling.
ERS has updated their system, to reflect the request for no future calls to Ms. [redacted].
It is ERS policy to attempt to amicably resolve borrower's accounts and provide any and all correct information to the borrower to come to a resolution. I trust that this response will satisfy Ms. [redacted]'s inquiry in full. If I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX.
Sincerely,
[redacted]
Manager, Corporate Compliance
Enterprise Recovery Systems, Inc.
Final Consumer Response /* (2000, 7, 2014/02/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2014/09/08) */
Contact Name and Title: [redacted] QC Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@ersinc.com
August 08, 2014
Revdex.com of Chicago & Northern Illinois
330 Lower Wabash Ave
Chicago, IL 60611
RE: Complaint:...
XXXXXXXX
This letter is in response to the alleged complaint filed against Enterprise Recovery Systems, Inc. (ERS) on September 02, 2014
Concerns were raised that ERS is attempting to collect on an account that was already paid in full to the company in 2012.
See below, for the findings from the investigation, presented by Ms. [redacted].
ERS services two accounts on behalf of [redacted], INC, both defaulted accounts were received May of 2014. Payments were not sent to or received by ERS prior to account placement.
The resolve Ms. [redacted]'s concerns regarding her dispute, ERS has ordered documentation validating the defaulted debt. Once the documentation is received, it will be forwarded to Ms. [redacted] at the address on file.
It is ERS policy to attempt to amicably resolve customers' accounts in a professional manner. I trust that this response will satisfy the inquiry in full. If I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX.
Sincerely,
[redacted]
Ombudsman
Manager, Corporate Compliance
Enterprise Recovery Systems, Inc.
Consumer Response /* (-5, 10, 2014/09/26) */
I did not respond in 10 days due to multiple deaths and illnesses in my immediate family that occurred after initiating this complaint. This claim is not resolved. I have submitted additional information to this business.
Consumer Response /* (3000, 12, 2014/09/29) */
Fw: Revdex.com Complaint Case# [redacted] (Ref#[redacted]-6-1100)
3 messages
[redacted] Fri, Sep 26, 2014 at 5:48 PM
Reply-To: [redacted]
To: [redacted]
Cc: "[redacted]@ersinc.com"
Letter from [redacted] dated August 14, 2014, charging off my accounts Dec. 31, 2008 and March 31, 2009.[redacted]
"No eye has seen, no ear has heard and no mind has conceived what God has prepared for those who love him" (1 Cor. 2:9)
Business Response /* (4000, 14, 2014/09/30) */
September 30, 2014
Revdex.com of Chicago & Northern Illinois
330 Lower Wabash Ave
Chicago, IL 60611
RE: Complaint: [redacted]
This letter is in response to the alleged complaint filed against Enterprise Recovery Systems, Inc. (ERS) on September 29, 2014
Concerns were raised that ERS is attempting to collect on an account that was already paid in full to the company in 2012.
See below, for the findings from the investigation, presented by Ms. [redacted].
Please see the attached documentation for balance review and the associated promissory notes; by signing the agreed promissory note Ms. [redacted] agreed to pay back the borrowed monies, accrued interest and any other fees associated with non-payment.
Furthermore, review of Ms. [redacted]'s financial statement shows that ERS in fact did not accept funds from Ms. [redacted] and that the balances were not paid in full. Similarly the letter Ms. [redacted] received from [redacted] states that the debt is charged off, meaning the account is closed with the lender for future use, although the debt is still owed.
It is ERS policy to attempt to amicably resolve customers' accounts in a professional manner. I trust that this response will satisfy the inquiry in full. If I can be of any other assistance, please do not hesitate to contact me directly at 630-320-5715.
Sincerely,
[redacted]
Ombudsman
Manager, Corporate Compliance
Enterprise Recovery Systems, Inc.
Consumer Response /* (4200, 16, 2014/10/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In response to this rebuttal, I do not disagree that I had an account with [redacted] as attached to this email response. I am disputing paying this account a second time since this account was charged off and sold by [redacted] on December 31, 2008 and March 31, 2009. I would like to know, when was this account received by your agency ERS, from [redacted]? This account was considered paid in February 2012, as indicated by my bank statement. This account was not charged of in 2008 and 2009, then just allow to sit idle. This account was paid in 2012. I would like to receive the information sent to you by [redacted] in 2014, in order to begin collections in 2014, when this account was paid in 2012.
Business Response /* (4000, 18, 2014/10/20) */
October 20, 2014
Revdex.com of Chicago & Northern Illinois
330 Lower Wabash Ave
Chicago, IL 60611
RE: Complaint: [redacted]
This letter is in response to the alleged complaint filed against Enterprise Recovery Systems, Inc. (ERS) on October 10, 2014
Concerns were raised that ERS is attempting to collect on an account that was already paid in full to the company in 2012.
See below, for the findings from the investigation, presented by Ms. [redacted].
Ms. [redacted]'s bank statements do not support the paid in full claim. Similarly the letter Ms. [redacted] received from [redacted] states that the debt is charged off, meaning the account is closed with the lender for future use, although the debt is still owed.
Please see the statement of purchase account from [redacted] Private Credit, in response to [redacted] Solutions, INC ([redacted], Inc) time frame inquiries and the Debt Validation Notice sent by ERS on May 08, 2014 in response to the date ERS received the account to service.
It is ERS policy to attempt to amicably resolve customers' accounts in a professional manner. I trust that this response will satisfy the inquiry in full. If I can be of any other assistance, please do not hesitate to contact me directly at 630-320-5715.
Sincerely,
[redacted]
Ombudsman
Manager, Corporate Compliance
Enterprise Recovery Systems, Inc.
Initial Business Response /* (1000, 7, 2015/09/04) */
Contact Name and Title: Sara [redacted] Ombudsman
Contact Phone: (800) 211-0432
Contact Email: [email protected]
August 31, 2015
Revdex.com serving Chicago & Northern Illinois
[redacted] E. [redacted] St [redacted] MN 55404
RE:...
XXXXXXXX
This letter is in response to the complaint filed against Enterprise Recovery Systems, Inc. (ERS) on August 19, 2015.
Concerns were raised that ERS refusing to work with The Department of Education's Ombudsman's Office, in resolving the following concerns. ERS stopped taking the agreed payments causing Perkins loan to go into default.
See below, for the findings from the investigation, presented by Mr. [redacted].
.
Please accept our apologies for the inconvenience you may have experienced in respect to our attempted collection activity. Upon thorough review, we identified that assistance has been provided to the Ombudsman's office since August 03, 2015 and a response to the Ombudsman's investigation was provided to Mr. [redacted] on August 31, 2015. Mr. [redacted] agreed to rehabilitate his defaulted loans on June 16, 2014, however, the request made on August 28, 2014 for a payment date change, prevented compliance with the repay terms and conditions of his Perkins Loan(s). On January 07, 2015 ERS communicated that the payments were to close and moved January 20th payments to January 30th. Communication efforts were made on several occasions for the purpose of providing an update of the rehabilitation status and to obtain payment information to continue rehabilitation of the Perkins Loan(s). On February 17, 2015, ERS received an inbound call from Mr. [redacted], who declined to discuss the status of his Perkins Loan(s), triggering a lapse in payments and initiated rehabilitation program restart; no payments on file after February 10, 2015.
In an effort to resolve Mr. [redacted] concerns, a review was conducted in an effort to submit the loans as an exception; the loans are not eligible for exception as a result of a lapse of payments. Further, ERS has made an effort to explain that ERS does not have the ability to release Title IV or modify the requirements for rehabilitation. ERS has provided Mr. [redacted] with assistance with restarting the rehabilitation program and provided additional guidance when he attempted to reschedule his payment dates. Further, we encourage Mr. [redacted], to contact Nelnet if he believes he may be eligible for Totally and Permanent Disability.
Web site: www.disabilitydischarge.com
Email: [email protected]
Office Hours: 8:00 a.m. - 8:00 p.m. (ET), seven days a week
Phone: 1-888-303-7818
Mail Inquiry: PO box 87130 Lincoln, Nebraska 68501-7130
Fax: 303-696-5250
It is ERS policy to attempt to amicably resolve customers' accounts in a professional manner. I trust that this response will satisfy the inquiry in full. If I can be of any other assistance, please do not hesitate to contact me directly at (800) 211-0432.
Sincerely,
Sara [redacted]
Ombudsman, Corporate Compliance
Enterprise Recovery Systems, Inc.
Please accept this response as an acknowledgement for the receipt of the correspondence Alltran Education, formerly Enterprise Recovery Systems, has received from the Revdex.com. In order to protect our consumer’s privacy, we are unable to release certain information specifically related...
to the consumer. However, we wish to address their concerns so we will be responding directly to the consumer. The letter was mailed on 02/2/2018, therefore the consumer should expect to receive our correspondence within 5 to 7 business days.
IF you can get someone on the phone with half a brain, that person most likely doesn't speak English clearly enough to be understood. I have tried to get confirmation from these [redacted] that my account is paid in full, with the woman I originally spoke to telling me on Nov. 20 that I would get an e-mail confirmation by the 21st or 24th at the latest. After leaving her 2 voicemail messages since then to TRY to get a call-back, I finally got hold of her tonight. NOW she tells me they send out such confirmations "within 14 business days." I asked to speak to her supervisor [one of those who gets a public position NOT speaking English], and HE told me that no, confirmation would go out within THIRTY days. I asked to speak to HIS supervisor who decided to try to talk over me, and he said that they have MANY clients and they can't keep track of who sends out confirmations when. That's a pretty stupid way to do business you work for one company and can't give correct information?
I hope to [redacted] I truly AM finished with these [redacted].
November 25, 2016 Better Business of Chicago [redacted] Chicago, IL 60611-7621 Re: Ms. [redacted] Revdex.com complaint dated 11/17/2016 Case No.: [redacted] Alltran No.: [redacted] To whom it may concern: This letter...
is in response to the complaint we recently received from your office regarding Ms. [redacted]f. The undersigned is the Complaint Resolution Specialist for Alltran Education Inc. We appreciate the opportunity to respond to Ms. [redacted] concerns. We have reviewed the complaint and the related matter. As a result of our investigation we have made the following determinations: First, I would like to thank you and Ms. [redacted] for providing us feedback on our efforts, as this is one tool we can use to continue to improve our operations. Earlier this year, our office received placement an account, in the name of a Mr. [redacted], from one of our clients. Then on March 28th, 2016 our office received permission to discuss said account with Ms. [redacted] Mr. [redacted] mother. On October 4th, 2016 our office received Ms. [redacted] complaint from your office, in which she states that she has received harassing phone calls and aggressive voice messages from our office and that we have continued to call despite her requests to cease and desist. We certainly empathize with Ms. [redacted] experience, however I believed there may be some confusion. Our office has been in contact with Ms. [redacted] and has assisted her in managing a payment arrangement on her son’s account, but our records do not show any improper or unlawful communication. Our records show that our office has only reached out with courtesy calls, reminding Ms. [redacted] of scheduled payments. On November 15th, 2016 we received a call from Ms. [redacted] in which she stated she did not need such reminder calls and requested that our office not make any further calls to her. Immediately, our office placed Ms. [redacted] phone number (ending in 1691) in the do not call list. However our records do not show any request to cease and desist efforts. As of today I can confirm that Ms. [redacted] number has been added to our do not call list and we will not be reaching out to her number any further. We apologize for any inconvenience that the process may have caused and sincerely hope this represents a satisfactory resolution to the consumer’s concerns. I would invite you or the consumer to contact us directly if we can be of further assistance. Our number is ([redacted]. Kind regards, [redacted] Complaint Resolution Specialist Alltran Education [redacted] [redacted] [redacted] [redacted]
This communication is from a debt collector. Tell us why here...
Please accept this response as an acknowledgement for the receipt of the correspondence Alltran Education, formerly [redacted] Recovery Systems, has received from the Revdex.com. In order to protect our consumer’s privacy, we are unable to release certain information specifically related...
to the consumer. However, we wish to address their concerns so we will be responding directly to the consumer. The letter was mailed on 04/07/2017, therefore the consumer should expect to receive our correspondence within 5 to 7 business days.
Initial Business Response /* (1000, 5, 2014/09/04) */
Contact Name and Title: [redacted] QC Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@ersinc.com
September 4, 2014
[redacted] Rd
[redacted] XXXXX
RE: Complaint #XXXXXXXX
This letter is in...
response to the alleged complaint filed against Enterprise Recovery Systems, Inc. (ERS) on August 25, 2014
Concerns were raised that ERS failed to reveal if the defaulted debt will be reported to the credit bureaus, additionally the representative mislead the consumer by stating that the debt will be removed from the credit report once paid in full and exhibited rude behavior.
See below, for the findings from the investigation, presented by Ms. [redacted].
ERS representative was unable to provide Ms. [redacted] with the status of credit reporting as this particular client's accounts are reported to the credit bureaus; however Ms. [redacted]'s account has yet to have been reported. Furthermore, paid accounts are updated with the credit bureau agencies as such.
ERS has addressed discourteous behavior and refreshed representative's knowledge of credit reporting.
It is ERS policy to attempt to amicably resolve customers' accounts in a professional manner. I trust that this response will satisfy the inquiry in full. If I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX.
Sincerely,
[redacted]
Ombudsman
Manager, Corporate Compliance
Enterprise Recovery Systems, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Please accept this response as an acknowledgement for the receipt of the correspondence Alltran Education has received from the Revdex.com. In order to protect our consumer’s privacy, we are unable to release certain information specifically related to the consumer. However, we wish to address their concerns so we will be responding directly to the consumer. The letter was mailed on 03/8/2016, therefore the consumer should expect to receive our correspondence within 5 to 7 business days.
Please accept this response as an acknowledgement for the receipt of the correspondence [redacted] Education, formerly [redacted] Recovery Systems, has received from the Revdex.com. In order to protect our consumer’s privacy, we are unable to release certain information specifically related...
to the consumer. However, we wish to address their concerns so we will be responding directly to the consumer. The letter was mailed on 08/4/2017, therefore the consumer should expect to receive our correspondence within 5 to 7 business days.
December 20, 2016
face="Times New Roman">
Better Business of Chicago
330 N. Wabash, Ste. 3120
Chicago, IL 60611-7621
Re: Mr. [redacted] Revdex.com complaint dated 12/1/2016
Case No.: [redacted]
Alltran No.: [redacted]
To whom it may concern:
This letter is in response to the complaint we recently received from your office regarding Mr. [redacted]. The undersigned is the Complaint Resolution Specialist for Alltran Education Inc. We appreciate the opportunity to respond to Mr. [redacted] concerns. We have reviewed the complaint and the related matter. As a result of our investigation we have made the following determinations:
First, I would like to thank you for providing us feedback on our efforts, as this is one tool we can use to continue to improve our operations. Our office received placement a student loan account, in Mr. [redacted] name, from one of our clients, on December 5th, 2014.
On December 1st, 2016 our office received the consumer’s complaint from your office, in which he expresses concerns regarding credit reporting on an account he has disputed in the past and requests that we cease contacting him.
We certainly empathize with the consumer’s concerns. Please be aware that Alltran Education works as a third party servicer on the account and that we do not own it. A review of our records does show that Mr. [redacted] expressed questions regarding the validity of the debt and our office promptly notified the client as well as processed and delivered validation of debt documents to provide Mr. [redacted] with balance detail information.
Per Mr. [redacted] request that we cease contacting him, Alltran has closed the account and returned it to the client. I can guarantee that Alltran will no longer be contacting Mr. [redacted] regarding this matter. If Mr. [redacted] has any additional questions regarding this account, we recommend that he reach out to the client directly.
In an effort to safeguard a positive consumer experience, our office has deleted the related trade line from the consumer’s credit report.
We apologize for any inconvenience that the process may have caused and sincerely hope this represents a satisfactory resolution to the consumer’s concerns. I would invite you or the consumer to contact us directly if we can be of further assistance. Our number is [redacted].
Kind regards,
[redacted]
Complaint Resolution Specialist
Alltran Education
[redacted]
[redacted]
This communication is from a debt collector.
Tell us why here...
Initial Business Response /* (1000, 5, 2014/07/14) */
Contact Name and Title: [redacted] QC Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@ersinc.com
July 14, 2014
[redacted]
[redacted] Ave
[redacted] XXXXX
RE: Complaint # XXXXXXXX
This letter is in response to...
the alleged complaint filed against Enterprise Recovery Systems, Inc. (ERS) on July 09, 2014.
Concerns were raised that ERS is preventing account repayment by failing to contact the consumer and are unreachable by Ms. [redacted].
See below, for the findings from the investigation, presented by Ms. [redacted].
ERS has attempted to communicate with Ms. [redacted] on several occasions; the last attempt was a voicemail message left for Ms. [redacted] in May of 2014. To date ERS has not received a response from Ms. [redacted].
It is ERS policy to attempt to amicably resolve customers' accounts in a professional manner. I trust that this response will satisfy the inquiry in full. If I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX.
Sincerely,
[redacted]
Ombudsman
Manager, Corporate Compliance
Enterprise Recovery Systems, Inc.
February 23, 2017 Revdex.com Re: [redacted] Case No.: ...
[redacted] To Whom It May Concern: This letter is in response to the complaint we recently received from your office regarding [redacted]. The undersigned is the Complaint Resolution Specialist for Alltran Education. I want to thank you for your correspondence. We empathize with the complainant’s customer experience, and would like the opportunity to address the concerns. However, we have reviewed our records and are unable to locate any matter in our system related to [redacted] or any of the information provided in the complaint. If we are the company that the complainant intended to reach, we need additional information. If we are not, we request that this be removed from our profile. Kind regards, [redacted] Complaint Resolution Specialist Alltran Education [redacted] [redacted] [redacted] [redacted] This communication is from a debt collector. Tell us why here...
Initial Business Response /* (1000, 5, 2014/05/14) */
Contact Name and Title: [redacted] QC Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@ersinc.com
May 14, 2014
Revdex.com Chicago
330 North Wabash Ave., Suite [redacted]
Chicago, IL 60611
RE: Complaint #...
[redacted]
This letter is in response to the alleged complaint filed against Enterprise Recovery Systems, Inc. (ERS) on May 05, 2014.
Concerns were raised that ERS Representatives are not disclosing the nature of the call and are attempting communication under false pretenses.
See below, for the findings from the investigation, presented by Mr. [redacted].
ERS Representative [redacted] spoke with Mr. [redacted] on May 05, 2014. Mr. [redacted] understood what the call was in reference to. Mr. [redacted] presented a payment option to Mr. [redacted], who then stated he is unable to make any payments at the current moment.
ERS has ordered and will mail validation documentation to Mr. [redacted] in order to substantiate the validity of debt.
It is ERS policy to attempt to amicably resolve customers' accounts in a professional manner. I trust that this response will satisfy the inquiry in full. If I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX.
Sincerely,
[redacted]
Ombudsman
Manager, Corporate Compliance
Enterprise Recovery Systems, Inc.
Initial Consumer Rebuttal /* (3000, 7, 2014/05/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not speak with a Mr. [redacted] on this day. The person that I spoke to did not give a name as I was transferred to an UNKNOWN person after I called them back to see who they were and why they called. A payment was not discussed in this conversation. When this person realized that I did not want to give him my SSN, he told me to have a nice day and hung up on me and that was the end of the conversation.
The events of that day took place exactly as I stated before. I looked the number up online and the number belonged to a church, not ERS.
Final Business Response /* (4000, 13, 2014/06/02) */
June 2, 2014
Revdex.com Chicago
330 North Wabash Ave., Suite [redacted]
Chicago, IL 60611
RE: Complaint # [redacted]
This letter is in response to the alleged complaint filed against Enterprise Recovery Systems, Inc. (ERS) on May 05, 2014.
Concerns were raised that ERS representatives acted in an unprofessional manner by failing to identify self and company name; terminating communication without warning, exemplifying harassing behavior by calling, and calling from a number not listed with the company name on google.
See below, for the findings from the investigation, presented by Mr. [redacted].
ERS representative Mr. [redacted] informed Mr. [redacted] that a letter will be mailed after discussing the account status during the initial communication; the following call attempt was made in an effort to inform Mr. [redacted] that the letter mentioned was mailed.
Subsequently Mr. [redacted] returned the attempted communication and spoke with Ms. [redacted] Ms. [redacted] attempted to transfer the call to the calling representative when the telephone line dropped.
ERS representatives displayed professional demeanor at all times as well as provided appropriate name identification of self and company.
Mr. [redacted]'s concerns regarding search engine results cannot be reasoned as ERS cannot regulate/update the results of the search, as previously stated the number questioned belongs to and is registered with ERS. Additionally, as a courtesy, ERS uses local numbers when calling long distance; this prevents the accrual of long distance charges associated with communication attempt.
All communication efforts attempted with Mr. [redacted] have been suspended as directed on May 05, 2014.
Per Mr. [redacted]'s previous request; please see the attached documentation validating the debt owed.
It is ERS policy to attempt to amicably resolve customers' accounts in a professional manner. I trust that this response will satisfy the inquiry in full. If I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX.
Sincerely,
[redacted]
Ombudsman
Manager, Corporate Compliance
Enterprise Recovery Systems, Inc.
Final Consumer Response /* (4200, 11, 2014/05/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This does not explain why the man I spoke to acted in an unprofessional manner, hanging up on me when I asked who he was and why he was calling. I receive numerous calls a day from other poeple. I cannot remember the names of every company that calls me, especially when it's a different number every time they call. Furthermore, If they called me at 9:05 am on May 5, 2014 as they say, and I told them that I was unable to make payments, why would they call me again on the same day? That borders on harassment. The only reason I called them back is because I missed their call and I wanted to find out who it was. I called the "church number" right back within a few minutes after they called me.
It also does not explain the number coming from a church in Hagerstown Indiana. I have attached a screenshot of the google results of that phone number search. The phone number from which they called is listed there.
Initial Business Response /* (1000, 7, 2014/03/24) */
Contact Name and Title: [redacted] QC Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@ersinc.com
March 24, 2014
Revdex.com Chicago
330 North Wabash Ave., Suite [redacted]
Chicago, IL 60611
RE: Complaint #...
[redacted] R [redacted]
This letter is in response to the alleged complaint filed against Enterprise Recovery Systems, Inc. (ERS) by Mr. [redacted] R [redacted] with your office on March 12, 2014.
Mr. [redacted] raises concerns that ERS is relentlessly contacting him, providing false and misleading information to 3rd parties and threatening wage garnishment.
See below, for the findings from the investigation into the allegations, presented by Mr. [redacted].
ERS finds no fault to misleading a 3rd party or wage garnishment threats. However, upon review of the attempted calls we have resolved to limit communications to Mr. [redacted].
It is ERS policy to attempt to amicably resolve customers' accounts in a professional manner. I trust that this response will satisfy Mr. [redacted]'s inquiry in full. If I can be of any other assistance, please do not hesitate to contact me directly at XXX-XXX-XXXX.
Sincerely,
[redacted]
Ombudsman
Manager, Corporate Compliance
Enterprise Recovery Systems, Inc.
February 13, 2017 Better Business of Chicago 330 N. Wabash, Ste. 3120 Chicago, IL 60611-7621 Re: Ms./Mr. [redacted] Revdex.com complaint dated 2/5/2017 Case No.: [redacted] Alltran No.: [redacted] To whom it may concern:...
This letter is in response to the complaint we recently received from your office regarding Ms./Mr. [redacted]. The undersigned is the Complaint Resolution Specialist for Alltran Education Inc. We appreciate the opportunity to respond to the consumer’s concerns. We have reviewed the complaint and the related matter. As a result of our investigation we have made the following determinations: First, I would like to thank Ms./Mr. [redacted] for providing us feedback on our efforts, as this is one tool we can use to continue to improve our operations. Our office received placement an account, in Ms./Mr. [redacted] name, from one of our clients, on May 21st, 2015. On February 5th, 2017 our office received the consumer’s complaint from your office, in which the consumer requests that we provide validation of debt documents, that we ceases collection efforts, and that we modify negative items on their credit report. We certainly empathize with the consumer’s concerns. Our records show that the consumer previously requested validation of debt, and our office provided the documents on three separate occasions. Our records further show that the consumer previously expressed concerns with credit reporting, and our office assisted with the processing of an E-Oscar/credit report dispute and the requested modifications. Per the consumer’s request, Alltran has ceased collection efforts. As of today I can confirm that, aside from re-delivery of validation documents, the consumer will not receive further communication from our office. We apologize for any inconvenience that the process may have caused and sincerely hope this represents a satisfactory resolution to the consumer’s concerns. I would invite you or the consumer to contact us directly if we can be of further assistance. Our number is (800) 211-5312. Kind regards, [redacted] Complaint Resolution Specialist Alltran Education [redacted]
This communication is from a debt collector.