Aloha Pools & Spas of Paducah

It's as though they're not seeing the whole picture here It's not just all the wasted time they caused me it was the horrible workmanship.1) The disconnection of the wiper wash system that we had to reconnect on a busy freeway.2) The failure the sealant on the gasket after a couple weeks which they had to come out and reseal after the gasket let loose.3) The removal of the caps (that they are now re-ordering).The whole process has been a headache.You can file this dispute away, I'm done I own six vehicles and none of them will ever be touched by Safelite Glass.I will also be contacting my Insurance Agent who recommended Safelite to make sure he is in the loop.Sorry to have bothered you (***)
*** ***

Dear Ms***,
I’m so sorry to hear of the issues and inconvenience you experienced surrounding the windshield replacement on your Mazda Tribute that took place April 30,
While New York state law does allow for the transfer of the registration and inspection stickers from the old
damaged glass to the replacement windshield, the adhesive on the stickers is quite aggressive making it difficult to remove them without damageWhen that occurs, New York state law requires that they be replacedIn some cases, having the receipt for the windshield replacement will satisfy law enforcement until you are able to get the stickers replaced
While we aren’t responsible for replacing stickers that may be damaged, as a courtesy, we will be happy to reimburse you for the cost of the replacement stickersIf you received a citation, we will also reimburse you that amount, as a courtesyPlease feel free to contact our Executive Service team at ###-###-#### and a representative will advise you how to submit your receipts for reimbursement
Again, I apologize for your experienceThe damage to your stickers was not intentionalWe do appreciate your business and will be happy to assist you

Dear Ms***,Thank you for including the pictures of damage on your vehicleIn one of the pictures, there appear to be a couple scratches that have been covered with toupaintThe picture of the door appears to match the pre-inspection picture our technician tookIt's not clear what the third picture is but it appears to be in the area of rear fender.In reviewing the notes of conversations with members of our Executive Service team, it appears that the damage you believe our technician caused is on the passenger side wheel well and the passenger side rear doorPrior to beginning the work, our technician had you move the vehicle from the crowded parking lot at your workplace into an area away from other vehicles to prevent any additional damage from occurringCould you please verify where the damage is that you believe we are responsible for? Also, could you please clarify how you believe the damage occurred when there were no other vehicles in close proximity to your vehicle while the technician was working? I want to assure you that Safelite stands behind our warranty and if we find evidence that clearly indicates we are responsible, we will pay for repairs.Thank you for your cooperation while we work to resolve this issue.

Dear Mr*** I’m very sorry that it took so long to receive and install the replacement moldings on your Infiniti GAlthough the issue with the moldings was due to a manufacturing defect, not our installation, as a courtesy we did order and install them at no cost to youAccording to
our San Antonio, TX location, one of our master technicians was able to install the parts on Saturday April 21, It is our understanding that this has been resolved to your satisfactionAgain, I apologize that it took so long to receive the moldingsIf you need any additional assistance, please let us know

Dear Mr***
I’m very sorry to hear that you have scratches on the windshield of your *** Edge which we installed on August 2, The information that we have shows that the scratches were a result of snow and/or ice removal that you performed using a standard snow and ice scraper
We also show that you spoke with a Safelite representative on February 3, who advised that this would not be covered under our National Lifetime warranty
Our warranty includes defects in the materials and the workmanship for as long as you own the vehicleA copy of the warranty is attached for your recordsWhile scratches made by a snow and ice removal tool would not be covered under our warranty, we understand that replacing the windshield again is not something you expected to happen so quicklyThe damage to your windshield is likely covered under your comprehensive insuranceIf you choose to file a claim for this new damage, Safelite would be willing to absorb your $deductible as a courtesyIf you would like to accept this offer, please feel free to contact a member of our Executive Service team at ###-###-####

I'm very sorry for the damage to the windshield washer hose and the delay in getting this corrected for youIf you haven't already, you should be contacted by the lead technician in your area to get the correct part ordered and installed for youIn addition, we are honoring your request for a full
refund of the $that you paid for the windshield replacementA check will be mailed to the address on fileYou should receive the check in 10-business days.Again, I apologize for all the inconvenience you have experiencedIf you have any additional questions or concerns, please feel free to contact the Executive Service team at ###-###-####

The technician who installed my windshield was sent to evaluate the liability of Safelite on this matterSafelite has taken his evaluation to make their decision to not help me with issueI cannot believe no one but me thinks this is ridiculousOf course he is not going to find anything wrong with his installation workI inquired about this issue to other Toyota Tacoma ownersNone have ever had the trim piece in question "just randomly fly off" like Safelite swears byIt is obvious that are not going to do anything about this

*** has gotten back to me and will be taking care of this issue.Regards, *** ***

I am rejecting this response because: once again as previously stated.....your technician failed to inform my daughter that if the windshield did crack beyond repair safelight will not be responsible I have already replaced the windshield and an now seeking reimbursement I have attached a copy of the invoice I am only asking for the reimbursement of the windshield and not for lost wages to get it replaced at this time

I'm very sorry that the moldings were damaged during the windshield replacement on your Honda CR-VOur notes indicate that the Safelite Operations Manager has already reached an agreement with you about this issueSafelite is cutting you a check in the amount of $so that you may have
the vendor of your choice replace the damaged moldingsThe check will be hand delivered to you by the Operations Manager along with a Release of Liability for you to sign indicating that the $payment reflects a complete settlement of the issue with the moldings
Again, I apologize for the damaged moldingsSafelite does appreciate your business

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meI attached two estimates to repair the damage
Regards,
*** ***

Dear Ms***,
I’m sorry for the delay in responding to your most recent correspondence through the Revdex.comI have been working with our Field management team to come to a fair resolution of the issues with your Chevrolet Traverse
The warranty we provide does specify that we need to be notified within days of the customer noticing a potential warranty issueThe windshield installation was done in September of and we were notified of the issues on March 2, Had we been contacted during that time period, we would have been happy to schedule a no-cost warranty appointment to inspect the vehicle and test for any windshield leaksTherefore, we will pay for or reimburse you for any work that was performed after March 2,
Because *** *** *** removed and resealed the windshield, you would not have any future warranty with SafeliteIf you could submit any estimates or receipts for damages or work done, including the work done by *** *** ***, we will pay those amountsWe would need to have you sign a Release of Liability indicating that you agree to the total amount and that you will have no further warranty with Safelite Auto Glass
Although, we stand behind our initial statement that the issue was likely not due to our installation; we do want to address your concerns and bring this to a fair resolutionOur technician did a proper test for any indication of leaking and found noneSafelite does care about the well-being and safety of our customersPlease feel free to contact our Executive Service team at 1-866-212-to discuss this further or to obtain the email or fax number to send any estimates or receipts

Good afternoonI have had a chance to speak with the installer as well as the owner of Aloha at the time this complaint occurredApparently there were a lot of miscommunications at the time of the build that contributed to the issues defined in the complaintFor one, it was understood that only so much water was to be filled into the pool and to cut it off (below the skimmer)This didn't happen as when Aloha came back out, water was spilling over the pool as it was filled to the very topAlso, it was understood that nobody was to get into the pool for a few days after the pool was finishedWhen Aloha showed back up, it was obvious that there had been people in the pool due to the pot marks in the poolAlso, Aloha had brought a load of dirt out to back fillWhen Aloha got there to move the dirt into place, it was missingOwner said there was no dirt, we spoke to the man who delivered it and he swears it was deliveredFurthermore, the owner admitted to having a guy in a bobcat at his place that was moving stuff around. So Aloha brought (at their cost) another load of dirtFinally, after some windstorm blew through, it knocked the walls (or some of the walls) down bending themAt this point, the owner said he didn't want Aloha on his property but wanted the pool repairedAloha then subcontracted out the work to a Nashville pool crew to go and repair the pool - which they didSo, to this complaint, a lot of the issues could have been avoided but, at the end of the day, Aloha paid to have the pool repaired.Best,***

Dear Mr***
I’m very sorry that you found a scratch on the rear quarter panel and taillight of your *** ForesterAt this time, the damage has been viewed by a manager with Safelite and we have determined that it is not consistent with something that could have been caused
during our installation
We have also been in contact with your insurance provider, ***It is our understanding that you were left a message by a representative at *** that the next step is for a Field Examiner to view the damage*** is awaiting your call in order to set that upIf the field examiner determines that the damage was caused by Safelite we will abide by that determination and pay for the repairsIf the damages are not determined to have been caused by Safelite, *** claims has indicated that they will cover the cost of the repairs
If you have any additional questions or concerns, please feel free to contact our Executive Service team at ###-###-####

Dear Ms***,I understand your frustration about getting estimates to correct the issuesWe want to make sure that you have the work done by a vendor of your choiceWe want you to be comfortable with the company that fixes your vehicleThe Safelite shop did attempt to locate replacement moldings for your car but were unsuccessfulYou may have better luck by taking the vehicle to a dealer or an upholstery shop near you that may be able to clean the moldingsGetting an estimate will likely be easier by allowing the company to see what they will need to doWe want to make sure that your vehicle is repaired to your satisfactionWe aren't trying to make things more difficult for you, we just want you to be happy with the results.Again, I'm sorry for the damages to your vehicleWe do appreciate your understanding

I requested a dealer windshield from the startThe local manager agreed and said it could be doneNever asked me to make the change to an alternative partThe alternative part was installedAlso the moldings on the top and driver side of the car where damaged and glued back onWhen time came to replace the moldings only the moulding on the passenger side was being repaired not all of the damaged partsAt this point I had to take matters and get my windshield repaired elsewhereI have a family and the safety of my family is top priorityAlso you business never tried calling meWe actually found out they were not calling the correct number based off of how it entered into your system and no one was looking at the notes to get the correct number for contactI could not continue to have water leaking and causing anymore damage to my vehicleYour company was not going to fix all the parts that was damaged they did not even order all of the damaged parts

Dear Mr***,I'm very sorry that the paint in the area surrounding the driver quarter glass on your Jeep Wrangler was damaged during the removal of duct tapeSafelite utilizes "painters" tape with a much less aggressive adhesive to hold moldings in place after an installationWhen
protecting an open area when tempered glass is broken, Safelite will cover the area with "crash wrap" which is a film with adhesive on one side that is very unlikely to cause paint damage to a vehicleAny person that has tempered glass damage can have their vehicle crash-wrapped at no cost in a Safelite location.The attached pictures show that prior to Safelite working on the vehicle, some type of covering had been held in place by duct tapeNeither the covering nor the duct tape was supplied or applied by SafeliteWhen our technician arrived to do the work, it was already in placeThe technician needed to remove the tape and whatever covering it held in place prior to beginning the glass installationAttached are pre-inspection pictures of the areaAs you have already been advised, Safelite bears no responsibility for any damage done to the vehicle due to the duct tape that was usedOur technician only attempted to remove the tape in order to perform the glass replacementWe didn't provide the tape, we didn't apply the tape and once it was on the vehicle there was nothing we could have done to prevent the damage.I'm very sorry that you are dealing with thisHowever, Safelite is in no way responsible for the damage

Dear Mr***,
I'm sorry that your rain sensor isn't workingAs we have previously stated, Safelite did purchase a new rain sensor and install it in your vehicleThe fact that installing a brand new part didn't correct the issue is an indication that there is some other reason that the rain sensor isn't workingWe have also previously stated that we need something dated after June 10, from the dealer stating why and how Safelite is responsible for the nonfunctioning rain sensor before we would even consider taking another look at your warranty requestTo date, we haven't received anything
At this point, there is nothing more we can doOur position will not change unless we receive some new information that warrants further review

Dear Mr***,
I’m very sorry for any confusion regarding the windshield repair we performed on your Jeep Wrangler and the money back guarantee that is providedOur technicians must complete an extensive training course and be certified before working on any customer’s vehicleEach technician is thoroughly trained on our warranty for glass replacements and our guarantee for repairs and must be able to correctly advise customers of the details
I checked with the Safelite location in Pooler, GA to verify what type of information was posted in the lobby about windshield repairsI have attached a picture of the sign posted in that locationIt does state that if you are ever dissatisfied with your repair, the cost would be applied toward the cost of a windshield replacementThere is nothing that states we will replace a windshield at no cost to the customer
Again, I apologize that the repair has cracked outWhile we are unable to provide a free windshield replacement, we will be happy to provide the best replacement cost possiblePlease feel free to contact us at ###-###-#### with additional questions or concerns

Complaint: ***
I am rejecting this response because:the response is discussing a windshield that was replacedHowever, it does not discuss the scratches and dents that the technicians put on the car during the windshield repairThey did a vehicle inspection prior to the windshield replacement and there was no damage on the carWhen they returned the car it had a large dent on the right side and several scratchesThis is a new carFurthermore Ivan R*** gave me a card and a number for the car to be repaired at their expense which means that they are assuming responsibility.Also, it is an assumption in your part that I will not be charged for the windshield repairEnterprise charged it to their account and and I will pay for the repair before I purchase the vehicleI will be purchasing this vehicle and it is my responsibility at this time to ensure that this vehicle is repaired by the party who is at fault.I was told to submit a estimate for the repair to *** which I did submit the same dayAlso, I will submit a copy of the business card that I was given to on the day of the repair/ damage
Regards,
*** ***