Aloha Pools & Spas of Paducah

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meThough the process was quite a hassle, the result I wanted has occurred.Regards, [redacted]

I am rejecting this response because:
Even though Safelite replaced the windshield at no cost, it was through my persistence in spending almost a week in constant contact with their Executive Support Team, and me rejecting an initial offer of me paying the difference for the glassSafelite also wanted to penalize the local Safelite and its installer for having to replace the windshieldWhen I placed my order through Safelite's website, AT NO POINT during the order process did I see a statement informing the consumer to request an OEM windshieldI simply typed in the make, model, and year of my vehicle and scheduled installationSo what I THOUGHT I was initially getting wasn't what I receivedThat practice, in my opinion, is deceptive and should be rectified
Regards, Cindy ***

Dear Mr***,
I am very sorry for the delays in getting a check to you for repairs needed on your *** TouaregI do show that check number *** in the amount of $was issued to you with the correct name and mailing address on August 7, The check was mailed from our
Corporate office in *** *** and should reach you within 7-business daysIf you have not received the check by August 21, 2015, please contact our Executive Service team at *** and we will be happy to research the issue for you
Again, I apologize for the damages and the delays in getting a check issued to youWe do appreciate your business

Hello,It has been over days since Satellite agreed to refund the money (see closed complaint #***)I seek your assistance in getting the refund agreed upon.Contacted them this morningIngrid, the representative I spoke to, could not find any documentation on the notes of my account stating they had agreed to the refundShe was going to reach out to Daniela, who reportedly handled the account, but I have not heard a response

Dear MsM***,I’m very sorry to hear about your recent experience with SafeliteI’ve been unable to locate any quote, work order or insurance referral under your informationI would be happy to assist if you could provide additional information such as the phone number listed on the work
order, the full name as it appears on the work order or the work order number itself

I’m very sorry that it wasn’t clear that you wished to have OEM/dealer glass installed in your Subaru CrosstrekThe vast majority of the glass that we install is OEE (original equipment equivalent) glass that meets the same Federal Motor Vehicle standards that the OEM glass doesIf a
customer requests OEM/dealer glass it must be ordered and there is usually a significantly higher price and it will delay the replacement pending receipt of the parts. I did check with our Safelite location in Durham, NC and verified that we do have the OEM glass on order from a Subaru dealerAt this time, the estimated lead time is 7-daysAs soon as the part is received you will be contacted to schedule a time for us to install itIt is our understanding that you are aware that there is a significant difference in the cost of the glass and you are prepared to pay that when we install the windshieldIf you have any additional questions or concerns, please feel free to contact the shop directly or our Executive Service team at ###-###-####

I am rejecting this response because:bully business practices like these need to stopYou do not stand behind your work and the liability of what your tools are. Regards, *** ***

Dear Mr***I'm very sorry that there was paint damage to your *** Sierra due to our installation of a replacement windshieldI also regret the amount of time it has taken to reimburse you for the repairsI appreciate that you included all the documentation as I was able to retrieve and
save what I needed quickly.There was never a question of liability, Safelite accepted responsibility for the damageI have submitted a check request payable to you in the amount of $You should receive the check in 7-business daysAgain, I apologize for your frustrationIf you have any further questions or concerns, please feel free to contact our Executive Service team at ***

Dear Ms***, I’m very sorry that there was damage to your dash and your sensors aren’t working properly after we replaced the windshield on your Mazda We were first notified of the issues on October 21, and we were able to view the vehicle on October 24th.Our records show that
the Safelite manager spoke to you on October 27th and you were to fax him details of all the issues that needed to be addressedIn speaking with the Safelite location today, I was advised that we did receive an estimate for the dash damageThe location will be faxing that paperwork to the Corporate officeWe will be in touch with details on how to proceed with the repairsThere was no mention of additional issues regarding your sensorsIf they are not working properly, please let us know and Safelite will correct those issues under warranty.Again, I apologize for the damage to the dash and any other problems that you are experiencing due to our workPlease feel free to contact our Executive Service Team at ###-###-####

We attempted to contact the customer but unfortunately have not heard anything as of yetHere is the response: I’m very sorry to hear about the water leak and other issues you are having since the windshield installation on your Dodge pickup D-In reviewing our notes and
after contacting the manager of our Fort Worth, TX location, we would like to schedule an in shop warranty appointment so that we can perform a thorough water test and view the damages you mentionedBased on your zip code, we have two locations in your vicinityThe first is at Rufe Snow Drin NRichland Hills, TX and the second is located at SCooper Stin Arlington, TXPlease contact our Executive Service team at 1-866-212-so we can schedule the no cost warranty appointment at your earliest convenience. Again, I apologize for this situation and look forward to scheduling the warranty appointment and resolving your concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Again this is about your service and the satisfaction of the customerWe do not trust you guysYou don't answer your phone, you don't return calls, you schedule appointments and then do not show up, and then never follow upWe should not have had to call all summer long because y'all didn't do what y'all said you wouldThe dip in the pool happened weeks after installation*** is the one that said someone would be out to FIX itSo, we had no reason to believe it wasn't coveredSecond of all, how can you say something isn't covered when your people who has said would be coming has never shown up to See what it isYou don't have a clue where it is or how bigIf it's not covered then that would have been fine, but *** said it would and then no one ever showed upIf someone had come out like they said they would then told us it wasn't covered then we would have been okay with itWe have spoken with *** twice and then he never showed upThat is the part that is aggravating Then, my husband spoke with you about it and then requested the pool be returned and our money refunded because we were tired of no one showing up and dealing with the run aroundWe called and spoke with *** who was also supposed to bring our pool coverThe credit you keep talking about and the pool coverwas not for any of this troubleIt was for the trouble we had in the beginning. When my husband called you said you would get in touch with the contractor about getting it fixedYou never called us backYes, we have been trying to close our pool since September/October and that's when *** was supposed to come out and bring the coverSo our pool is still not closed because No one will come outWe would like the cover delivered since it's the middle of November*** and *** both told us how unhappy yalls customers were this summer and that they were having to clean up the messThat didn't make us feel any better that more people were unhappy and yet you are okay with it.Tons of businesses take returns when their customer are not 100% satisfiedWe are not satisfied at all with the experience with alohaIf you guys would have come out like you said you would then this wouldn't have ever been an issue.
Regards,
*** ***

I’m very sorry that you aren’t happy with the work that Safelite did when replacing the windshield on your BMW XI have been in contact with the Field Management team in your area to obtain more information about what occurred at the time of installation and afterwardsI have
included pictures taken by a Safelite technician after you reported your concerns to our Executive Service Team
At the time of the installation, the original technician was not able to clearly see the condition of the roof of your vehicleThere were multiple splotches of some type of dirt on the roof, possibly from being parked under a treeI have included a portion of an email from the manager to better describe what was determined from the pictures and visual inspection by the second technician
“It is obvious that there has been long term issue involving the paint blistering, bubbling, and pulling away from the primer base coat of the vehicleThere are multiple areas on the roof that are bubbled up in excess of 2-3”The grey primer that is visible shows water stains and residue that show long term exposure to the outside elementsThe representative at the body shop explained to the customer that she had issues with the paint on the roof of the vehicle and for this reason her entire roof would need to be treated in excess of $ Again, it is obvious that this is not a new or recent issue
As for the tape, the customer stated to me that her contact at the body shop told her ‘it could possibly be an issue caused by tape’The areas of concern are not consistent with the areas that we would normally use tape.”
Our evaluation of the “damages” indicate that this is paint delamination, not caused by anything our technician didIt is most likely due to long term exposure to the sun, rain and other outside elementsBecause of this, we are unable to honor your request to pay to have the roof of your vehicle repaintedIf there is an issue with the placement of the moldings, please feel free to stop into your local Safelite location to have that corrected under warranty

I am working with Amber M*** at Safelite currently to resolve the issueBut please note that it is currently in process of fulfilling their resolution
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me

Dear Mr***,
I’m very sorry to hear that our attempt to repair the windshield of your Toyota Prius was unsuccessful and resulted in the need to replace the glassWhile we do have a very high success rate with our repairs there is no way to tell before beginning the work how the already
damaged glass will react to the repair processThe waiver that you read and signed includes this statement:
“In some cases, the attempt to repair a windshield can result in the chip or crack becoming large, and we are not responsible for such damage.”
While your frustration is understandable, it is our goal to set the proper expectations before the work is done and explain that there is some risk that the repair may not be successfulIf that happens, the windshield requires replacement and the customer is responsible for their comprehensive deductible or the cost of the glass
Again, I apologize that we weren’t able to repair your windshieldIf you would like to schedule a replacement, please feel free to contact us for a quote and schedulingSafelite does appreciate your business

I have NOT received any money from Safelite

I'm sorry that you didn't receive the check for $that was mailed on September 8, I verified that a check was issued and mailed, the check number is *** It is apparent that you haven't received it as it hasn't been cashedA stop-payment has been issued on that check and a new check is being issued and mailed to you at your address in *** **There is an internal reference number for the new check: ***Again, I regret that you didn't receive the check in the mailIf you do receive check number ***, please destroy itYou should receive the replacement check by October 5,

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
That will work for me and yes I will need a rental car and my girlfriend drives me around so the rental will need to be in her nameI have disabilities and she has to still get to and from workI thank you for settling with me on this and hopefully everything works out on doing this job Do to that it looks like a hard job to replace this dashboardMy car is my life and I appreciate it and take great care of itThe rental with have to go in my ladies name .and her name is *** ***We are sorry that this had to come to this and thanks again for understanding my situationMy number is ###-###-####if you need to talk about anythingThanks again

I’m very sorry that the attempt to repair the damage to the windshield of your Volkswagen Jetta has cracked beyond what is repairable and now requires replacementWhile we do have a very high success rate with our repairs, there is no way to determine with any amount of certainty how the glass
will react to the repair processTherefore, we provide a money back guarantee on the repairsI have attached a copy of our warranty which includes our policy on repairs
If a repair fails, we will credit back the paying party for the failed repair and replacement is the only optionThe replacement is subject to any comprehensive deductible on your auto policyYour request for OEM glass as the replacement would be subject to the approval of your insurance provider
Again, I apologize that our attempt to repair the already damaged windshield wasn’t successfulPlease feel free to contact us at ###-###-#### if you would like to schedule a replacementWe do appreciate your business

I am rejecting this response because: the driver side curtain air bag has been rendered inoperable due to the water leak After the Safelite technician assured me that he stopped the leak on Tuesday 3-29- After the technician left, I note water still leaking and I quickly realized that he was not telling the truth and that his attempts were unsuccessful I noticed the technician tampering with the curtain air bag censor on the video surveillance monitor and now his tampering has apparently triggered my check engine light to turn onI don't appreciate being told by the Safelite technicians that "Thing Happen" without offering an apology, The people of Safelite have disrespected me and my property and now I have to take time off work without pay to get my vehicle restored to the pre-windshield installation condition
Regards,
*** ***

When I was on the phone with customer relations with Safelite, they threatened to send the ~$to collectionTo avoid having that stigma on my credit history, I paid $~to close the ticketI am requesting to get ~$reimbursed