Aloha Pools & Spas of Paducah

Dear Ms [redacted] ,I understand your frustration about getting estimates to correct the issuesWe want to make sure that you have the work done by a vendor of your choiceWe want you to be comfortable with the company that fixes your vehicleThe Safelite shop did attempt to locate replacement moldings for your car but were unsuccessfulYou may have better luck by taking the vehicle to a dealer or an upholstery shop near you that may be able to clean the moldingsGetting an estimate will likely be easier by allowing the company to see what they will need to doWe want to make sure that your vehicle is repaired to your satisfactionWe aren't trying to make things more difficult for you, we just want you to be happy with the results.Again, I'm sorry for the damages to your vehicleWe do appreciate your understanding

I apologize for the damages that were caused to your Hyundai Elantra due to the windshield that was installedOur notes indicate that we are accepting responsibility for the damage and will pay for the repairsWe requested that you provide and estimate from a body shop of your choice, we will contact the shop and make payment arrangements If you have further questions or concerns please feel free to contact your local Safelite Shop or you can contact our Executive Service team at 1-866-212-

I am rejecting this response because:any car can have rust and this response is very vague Regards, [redacted]

Safelite does not want to accept liability on behalf of their mistakeThey are denying that it was their representatives' lack of experience and training that resulted in further damage of my windshield

Dear Mr***, ? I’m very sorry for the issues with your moldings and rain sensor after we replaced the windshield on your Jeep Grand CherokeeIn speaking with the Safelite store manager, it appears that our technician was able to correct the problems to your satisfaction at the warranty appointment that took place on March 31, ? If you continue to have issues, please feel free to contact our Executive Service team at 1-866-212-We do appreciate your business and the opportunity to fix any concerns under our Nationwide Lifetime warranty

Dear Mr [redacted] ,I’m very sorry that some damage occurred while our techs were working on your Saturn VueI’ve been in contact with the field management team and discussed options regarding the dash bezel that was damaged and the pillar molding that was scratchedWe are accepting responsibility for the damage we caused and the reasonable cost of the repairs.The manager of our location in [redacted] has the replacement dash bezel in his officeIt was suggested that you could go to [redacted] at [redacted] (phone number: ###-###-####)They should be able to repair the pillar molding for you since it has been discontinued and they could install the dash bezel for youSafelite would pay them directly to do the work for you.If you would like to move forward with this, please let us know

Dear Mr [redacted] , I’m very sorry that the back glass we installed on your Saturn Aura has “dips” or defectsI understand that we ordered several pieces of glass and they all had the same defectsUnfortunately, we were not able to locate a different manufacturer to provide the glass. Safelite will be refunding you the entire amount paid for the back glass installation, $A check request was submitted today and the check should go out in the mail no later than Thursday October 20thPlease allow 7-business days to receive the check in the mail. Again, I apologize that the glass has imperfections and we weren’t able to locate a different source to rectify the issueThis is a highly unusual situation and we regret the inconvenience this has caused youIf you have any other questions or concerns, please feel free to contact our Executive Service team at ###-###-####

I am not a glass expert, Safelite isIf the OEM was needed in the first place, they should have advised me to get the right equipment from ***The vehicle is now at a body shop where it has been evaluated by [redacted] and I am waiting to hear back on their decisionI didn't take the car to the dealership as I stated because [redacted] took over with the claim but I am sure Safelite will continue to be involved as they likely damaged the camera system and now I have been without my car for a month.? Regards, [redacted] ***?

You guys are unbelievable Unbelievable.Read this carefully Try to read what I write here...I paid for mobile service on Sep My problem isn't with your technician who came at the appointed window frame of - My problem is you people said to me that you will call me to narrow down a time within that window when he or she would show up YOU DID NOT.Your customer service sucks!You also told me that you would send someone to my location to fix my window wiper fluid jets THAT YOU BOTCHED, but you "would call me back on Thursday to narrow down a time frame that is already set for am - noon on Sep (Saturday)YOU DID NOT CALL I have been calling all week to get a narrowed timeframe and you want me to drive my car to your shop so you can fix the mistake YOU made to my car? Are you going to refund me my $mobile charge I already paid for the convenience of you coming to my location? When you refund me my mobile charge, I will bring my car to your shop for you to fix the mistake YOU MADE TO MY CAR And you have the AUDACITY to imply that I am the one with the issue YOU BOTCHED MY CAR.Call my phone, tell me the specific time you will come within the AM - noon window like you said you would, come to my location and fix the wiper fluid jets YOU botched up Or give me my money back, so I could come to your shop for you to fix YOUR mistake Regards, [redacted]

Dear Mr [redacted] , I’m very sorry that you have new windshield damage on your Volkswagen GolfWhen we replaced your windshield in November we provided a national lifetime warranty for any material defects and our workmanship as long as you own the vehicleUpon inspection, it was determined that your windshield was struck by an object that caused the new damageThis is not covered by the warrantyI have included a copy of the warranty for your records Some of the items that are covered by the warranty are: Air leaks Water leaks Loose moldings Defects in the glass, such as distortion Cracks that are not caused by an object striking the glass Because the damage to your windshield is not due to a material defect, we would recommend that you contact your insurance provider and file a claim for the new damageAgain, it is unfortunate that you received new damage to your windshield so soon after it was installedSafelite does appreciate your businessIf you have any further questions, please feel free to contact us at 1-866-212-

Dear Mr [redacted] , It was a pleasure to speak with you on Wednesday September 16, The agreement we reached was to provide you with a check for $as a gesture of customer satisfactionWe also discussed your suggestions to expand our disclosure prior to performing windshield chip repairs and perhaps a standard discount to customers if our attempt to repair a windshield isn’t successfulYour comments and concerns are being forwarded to our senior leadership team for consideration We received the release of liability that you signed indicating that you would consider this issue closed once you have the $checkA check request has been submitted and you should receive the funds in about 7-business daysAgain, it was a pleasure to speak with youIf you have any further questions or concerns, please contact our Executive Service team at ###-###-####

Dear Mr***, ? I’m very sorry that you have water leaking into your Honda AccordIf we confirm that the water leak is indeed due to our installation, we will take care of the issues under our nationwide lifetime warranty ? Our notes indicate that the Safelite manager was to go to the dealership that has your vehicle to determine (along with the service advisor at the dealership) if the leak is coming from the windshield or some other locationWe are providing you with a rental vehicle for the day while the testing and diagnosis are taking placeYou will be contacted about the findings once that is completed ? Please feel free to contact the local Safelite shop or our Executive Service team at ###-###-#### with any questions or concerns

Dear Mr [redacted] , I'm very sorry for the delays in getting the replacement windshield installed on your Lexus RXIn reviewing our records, the only phone number we were provided when the job was scheduled was 732-986-A representative noted that a confirmation call was attempted on February 22, but no voicemail was set up and she was unable to leave a messageI see that our technician was able to complete the windshield replacement on Saturday February Your experience and feedback have been provided to the Safelite locations upper management and will be addressed appropriatelyIn addition, we have honored your request for a 20% discount off the cost of your windshield replacementThe price prior to the discount was $When the order is invoiced you will only be charged $for the work Again, I apologize for the issuesWe do appreciate your business and appreciate your fedbackIf you have any additional questions or concerns, please feel free to contact us at 1-866-212-

I’m very sorry to hear that the windshield replacement we did on your Nissan Pickup was not able to stop the water leakI see that you have been in contact with us through social media as well as contacting the Revdex.comAs a result, we have offered to refund the amount you paid for the installation so that you can go to another provider of your choiceWe are waiting to receive the signed Release of Liability that was emailed to you on December 28, Once we receive the signed document we will be able to refund the full amount of $that you paid Again, I apologize for the issueIf you have additional questions or concerns, please feel free to contact us at 1-866-212-

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meHowever, I have not heard from Safelite about rescheduling the repairI called and left a message with them this morning but have yet to hear back.? Regards, [redacted] ***

Dear Mr. [redacted] , I'm sorry to hear about damage to the cowl of your 2013 Volkswagen Passat. In reviewing our files, we did find that the technician documented the damage on the preinspection at 2:48PM on September 18, 2015. In addition, a picture of the damage was taken and time-stamped at 2:47PM... on September 18, 2015. Both the preinspection and the picture of the cowl are attached and were documented prior to the technicion removing the damaged windshield of your vehicle. Because this damage existed prior to the technician beginning the work, Safelite is not responsible. If you have any questions, please contact our Executive Service Team at 1-866-212-5457.

I’m very sorry to hear that the windshield repair we did on your Ford Fdid not meet your expectationsWhile we do have a very high success rate with our repairs, there is no way to determine how the already damaged glass will react to the repair processIn a small number of repairs the damage may get larger and Safelite is not responsible for thatI have attached a copy of our warranty, which includes our money back guarantee for repairsIf a repair is unsuccessful or just not satisfactory, Safelite will refund the cost of the repair to the paying partyThe replacement windshield would then be subject to any deductible on your auto policy Once a repair has been done, the damaged area can’t be re-repairedTherefore, replacement is the only optionWe do understand your frustrationBecause your insurance company will waive your deductible if the windshield can be repaired successfully, you expected to have no out of pocket expenseNow you are facing the prospect of paying for a windshield replacement or your $deductible, whichever is lessOur technician didn’t do anything wrong during the repair process, therefore we are not able to provide a replacement at no cost to youWe would be happy to work with you to provide the best price possible for a windshield replacement from SafeliteFeel free to contact us at 1-800-800- Again, I apologize that the repair attempt didn’t meet your expectationsWe do appreciate your business and hope to be able to work with you to get a new windshield installed

Dear Mr [redacted] ,I’m very sorry that there is pitting in the windshield that we replaced in March of on your Audi QThe conditions in Arizona are especially hard on windshield glassWhile on average, a vehicle’s windshield requires replacement every years; in Arizona windshields are often replaced more than once a year.When our technician came out to inspect the windshield, he determined that the damage was wear and tear for your area and not covered under our warrantyI understand that you don’t agree and you are frustratedThe manager of our location in Phoenix spoke with you and asked you to bring the vehicle in and he would inspect it himselfIf he determines that the pitting is not wear and tear, he will advise how we can proceedAt this time I found no indication that this has taken placeIf not, please stop in at your earliest convenience so Caleb can inspect the windshield himself.If you have any questions or concerns, please feel free to call us at ###-###-####

Dear Mr [redacted] , I regret that your experiences with Safelite have left you feeling disrespected and unhappyI want to assure you that the feedback you provided is reviewed by members of management for training opportunities at all levels Again, a chip in the windshield will not completely void the warranty you have with SafeliteWhile it is considered new damage and not something that is covered by the warranty, you do still have a warranty for material defects and our workmanshipIf you have any warranty issues that need to be corrected, please contact our team of experts at ###-###-#### for assistance in scheduling a no cost appointment As a gesture of courtesy, Safelite would like to offer you a partial refund of $that will be credited back to the credit card you used to pay for the initial serviceIt will take about 5-business days for the credit to reflect on your accountSafelite does appreciate your business and your feedbackWe can only improve if we know how we have fallen short

Dear Mr***,I'm very sorry to hear that our attempt to repair your windshield wasn't successfulIn order to further assist you, I will need some additional information to locate the original work orderI have been unable to locate the information with the phone numbers, name, and email address provided to the Revdex.comPlease provide the full name as listed on the order, the year make and model of the vehicle, the last digits of the VIN, the work order number if available, and the telephone number listed on the orderIf you are in need of immediate assistance please call ###-###-####