Aloha Pools & Spas of Paducah

I'm very sorry to hear that you have a crack in the windshield of your Honda SI regret any misunderstanding or miscommunication about the damageIn speaking with the Safelite store manager it has been determined that there was no impact to the windshield that caused the damage
Therefore, we will be happy to replace it at no cost to you under warrantyA member of our Executive Service team attempted to reach you today to schedule an appointment but left a voicemail insteadPlease give us a call at ###-###-#### to schedule a no-cost replacement under warranty at your earliest convenienceSafelite appreciates your business

Dear Mr***,I’m very sorry for the concern and frustration you and your wife experienced after we replaced the windshield of your Chevrolet HHRI understand, that after conversations with the local manager and an online chat with a Safelite representative, everything has been addressed
and your issues have been resolved satisfactorily.On March 14th, you were going to stop into the Safelite location to have the windshield wipers put back on correctlyIf you are continuing to have issues with your wipers, please let us know.As our representative explained, we do take things like this very seriously and your situation is being addressed accordinglyYou will also be receiving a $refund check as a gesture of customer delightYou should receive the check by March 29th at the latestIf you don’t receive it, please contact us at ###-###-#### and we will take care of it.Again, I apologize for your experienceSafelite does appreciate your business and your honest feedback

I am rejecting this response because: Your technician is not being truthful. While he did say that the crack might spread he never stated that Safelite would not be responsible for damages. If I went to a tire store with a small, slow leak and they sawed my tire in half, I don't think they would try to charge me for a new tire. This is unacceptable and further action will be taken if need be
Regards,
*** *** ***

The business is inaccurate in their responceTheir lifetime warrenty states that you must report within days of discoveryI discovered the problem of the leak less than days agoThey mixed up the defroster and the leakThey further escalated the problem when their tech came out and replaced the glass but did further damage by damaging the washer fluid delivery both front and rearHe knew he had not repaired it properly because he left without getting a signature that the work had been performed properlyHe told no one he was leaving and just left leaving us with further damage to our carI have spoke to others who have had similar experiences with Safelite not taking responsibility for damagesWhy do they even have a lifetime warrenty if they will not honor it?

I reviewed the response made by the business in reference to complaint ID *** and find the resolution is compromising to me due to being tired of dealing with the situatiion and the continuous lies from Safelite Auto GlassThe compromise is the same as what was supposed to be done weeks agoThe compromise is less than the estimate for damages and is including the $that was supposed to be for installing the backglass incorrectly before all the other mishaps and problemsSmh, unsatisfied but tired of dealing with Safelite and this unprofessional drama of settling for $which less then the repair estimateWill never use or recommend Safelite Auto Glass again

Dear Ms***,
I’m sorry for the delay in responding to your most recent correspondence through the Revdex.comI have been working with our Field management team to come to a fair resolution of the issues with your Chevrolet Traverse
The warranty we provide does specify that we need to be notified within days of the customer noticing a potential warranty issueThe windshield installation was done in September of and we were notified of the issues on March 2, Had we been contacted during that time period, we would have been happy to schedule a no-cost warranty appointment to inspect the vehicle and test for any windshield leaksTherefore, we will pay for or reimburse you for any work that was performed after March 2,
Because *** *** *** removed and resealed the windshield, you would not have any future warranty with SafeliteIf you could submit any estimates or receipts for damages or work done, including the work done by *** *** ***, we will pay those amountsWe would need to have you sign a Release of Liability indicating that you agree to the total amount and that you will have no further warranty with Safelite Auto Glass
Although, we stand behind our initial statement that the issue was likely not due to our installation; we do want to address your concerns and bring this to a fair resolutionOur technician did a proper test for any indication of leaking and found noneSafelite does care about the well-being and safety of our customersPlease feel free to contact our Executive Service team at 1-866-212-to discuss this further or to obtain the email or fax number to send any estimates or receipts

Dear Ms***
I'm very sorry about the cowl damage on your *** ExcapeThe windshield that we installed included the top and side moldingsThose are not separate parts as it is usually necessary to replace those when the windshield is replacedThe bottom molding, or cowl, is not
replaced as a standard practice when replacing the windshieldThe damage to the cowl was noted as due to age and wear and tearBecause the cowl is generally made of plastic and rubber; it can become brittle, warped or dry rotted as a result of constant exposure to the elementsThe cowl can generally be replaced if requested but it is an item that must be ordered from a dealer and it would be an additional expense not included in the windshield replacement cost
In speaking with the Safelite manager in your area, he suggested that you visit your nearest *** dealership to get a second opinion about the cowl damageYou may also want to look at other vehicles similar to yours in age to see how the cowl can be affected by exposure to the elements over time
Again, I apologize that there is damage to the lower molding on your vehicleBecause this was not caused by any negligence on our part, we are not authorizing any refund or payment to replace the cowlSafelite does appreciate your business

Dear Mr***,I apologize that you weren't able to get the explanation for the price differenceI'll be happy to explain how the pricing was determined.Insurance providers such as USAA, provide the price they will pay to any glass provider when a claim is filedThat is the price you were quoted
when your insurance information was used.The lower price you were quoted, was the retail cash price provided to customers in your area for your vehicleThe cash price may be higher or lower than what your insurance company sets as the price for the installation.If you have any additional questions or concerns, please feel free to contact our Customer Care team at ###-###-####

Dear Mr***,I do apologize for the delay in getting the attached Release of Liability to youIf you could sign, date and return the release to us, we will issue the check for $Please allow 10-days to receive the check in the mail

Complaint: ***
I am rejecting this response because: This incident has been much more of an inconvenience to me, it has been somewhat of a hardship. I called many different companies for quotes who told me upfront that they could not fix our window due to it being a convertible. I was thrilled when I called your company & you indicated you could take care of it knowing it was a convertible. You provided me a price for it, a convertible was listed on all the email confirmations which I received, a convertible was mentioned in the several phone conversations I had with you and then you call me the day you were suppose to fix it (days later) to tell me that you cannot fix it because it was a convertible & refer me to a salvage yard? I just don't understand that. And then to offer to plastic wrap it for me so I wait around for over hours for you to come to my house to do that and you call me over hours later to tell me you can't do that because it is a convertible. You knew it was a convertible, why would you offer? If I just would of know that you couldn't fixed it from day one, I would have my car right now. Instead, I did find a trim & upholstery auto parts shop that can fix it but they have to order the window so it will be another 4-days before they will be able to fix it. So now, I have to go through the hardship of not having my vehicle for an additional 4-days and I will have to take another day off of work in order for this other company to fix it. As you can see, the result of your error has provided me with much more of an inconvenienceIt has cause me a hardship of missing a day's work and being without my vehicle for days. I feel your apology and offer of $does not make this situation right for the error which your company made and the hardship it has put me through

I reviewed the response made by the business in reference to complaint ID ***, and find the response to be adequate for further investigation into the resolution process and repair of the vehicle. I am in process of getting the car looked at and an estimate for repairOnce a satisfactory repair has been performed I consider the case closed.

Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me if Safelite refunds the amount I paid of $immediatelyI am not interested in the other option they proposed

I’m very sorry that you are having issues with the rain sensor and rear view mirror after we installed a new windshield on your Land Rover LRI do see that we replaced the rain sensor, part# LR014238, on May 20, If it isn’t functioning properly, that may be an indication that
it needs to be recalibrated
We would like to schedule a no cost warranty appointment with you to resolve any issues that you havePlease contact our Executive Service team at ###-###-#### to schedule the appointment

The work was performed by safelite autoglass on my vehicle on August 16, They had a no show at an appointment on August 13, This is important because it forced me to be out of time at the time of the work The basis of their position is that they have pictures of
damages to the dashboard before the work Then, they are saying that the technician called me to inform me of the damage prior to starting the work This is the story the shop is telling the operations manager and corporate However, this story is totally untrueThe technician never mentioned the dashboard or pictures until after I called to complain of damage on August 30, And the damage went from a to a ten I will send you several pictures of before and after You also have my communication with the shop manager below.Date: Mon, Sep 12, at 1:PMSubject: Fwd: After Pictures supporting documents complaint 16-01559To: ***More support for damage afterwardAlso their was no preauthorization like the company claims because I was out of townThey missed the original appointment.*** *** ---------- Forwarded message ----------From: "*** ***" Date: Aug 30, 3:PMSubject: After PicturesTo:***Cc: MrL***These pictures show the vehicle I picked up todayThe drivers side of the dash did not have this big hole and broken pieces prior to the jobPlease call me at 317-8568.*** *** _____________________________________From: *** *** [mailto:***] Sent: Monday, September 12, 4:PMTo: ***Subject: Fwd: Sent from Snipping Tool claim #***Paperwork with damages that they supposedly discussed with me Nothing was discussed other than payment Dashboard pictures were only brought up when I mentioned damages on August 30, when I picked the truck up from the shop where repair took place Not at safelite but where my car was being inspected ***

Dear Mr***, I’m very sorry for the issues you experienced after we replaced the windshield of your Ford EscapePlease consider this written confirmation that you owe no balance to Safelite AutoGlass and all collection activity regarding the $chargeback has endedSafelite is
absorbing the $balance in full. Again, I apologize for the inconvenience and frustration this has causedIf you need any additional assistance, please feel free to contact us at ###-###-####

Dear Ms***,I'm terribly sorry for the issues regarding the door glass replacement on your Nissan Sentra and the delay in providing the promised refundsI do see that as of August 25, we have credited all of the $that was promised back to your credit cardIf you have any additional concerns, please feel free to contact the Executive Service team at 1-866-212-Your patience and understanding is truly appreciated

Dear Mr***,
Thank you for your patience as we researched this issue and listened to some recorded calls between you and members of our Executive Service teamSafelite's opinion is that our technician wasn't responsible for the damageThe wrap was applied over the edges of the moldings around your windshield and upon removal of the moldings the damage was inevitableHowever, one of the members of our Executive Service team did lead you to believe that we would cover the cost of the repairsTherefore, we will honor that
We did receive both estimates and we can offer you two optionsYou can have the work done by either vendor and Safelite will pay them for the workThe second option is to issue a check to you for the repairs based on the lower estimate, have you sign a release of liability and you can have the work done at your convenienceOnce you have decided which option you prefer, please let us know and we will move forward
If you have any additional questions or concerns, please feel free to contact us at ###-###-####

Dear Mr***,I’m very sorry for all the issues you’ve experienced since we replaced the back slider on your Dodge pickup.First, I apologize that the request to refund the $back to your credit card fell through the cracksThe refund request was submitted long ago and never got
processedI have attached confirmation of the credit to your card and you should see the credit within 3-business days.The issue of the glass is a bit more complicatedThe glass we installed is an aftermarket partYou have requested only OEM glass to be installed and it has been on national backorder for nearly a yearTonie did offer to replace the glass with another aftermarket part which is the only one available, fix the water leak, and take care of the rear panel all under warranty and you declined.We don’t want you to have to deal with these issues for an indefinite period while we continue to wait for OEM glass which may or may not become availableWe would like to work toward a resolution so you may enjoy your truck againWhen discussing options with the field management they seem to be limitedThe first option being, have Safelite replace the glass with what is available now, fix the water leak, and have the rear panel repaired or replaced as neededAnother option would be, if you want to have another provider or the dealer fix the issues; you could get an estimate and provide it to us for reviewI assure you no Safelite associate is trying to avoid correcting the issuesWe have accepted liability for the water leak and the rear panel damageThe stumbling block is that the OEM glass that you want installed isn’t available and the available glass isn’t acceptable to youWe do look forward to hearing from you as to how you would like to move forwardPlease feel free to contact our Executive Service team at ###-###-#### regarding these issues

Mr***,
I truly apologize for any inconveniences caused in regards to the damaged headliner on your Jaguar XJ
Safelite would be more than happy to view your vehicle again to determine if these damages were caused by us or notPlease be assured that any damages caused due to our
installation and workmanship; we will gladly cover it
A member from our Executive Services Team contacted you today on 9/16/to address this issueAt your earliest convenience, please contact us to schedule an appointment at ###-###-####
Have a great day!

I've spoken with the manager of the Nashville location multiple times and they were fully aware of the damage they causedThe leak didn't start happening until my windshield was replaced the first time by SafeliteI've provided video evidence of the water leaking through in between the first time they fixed it and the second time*** (the company that fixed my rear view mirror) couldn't tell how the rear view mirror got damaged since the windshield had already been replaced the correct waySafelite was fully aware of the damage they caused but are not responsible enough to fix itI just want to reimbursed for the repairs I had to pay for on account of Safelite's disregard, laziness and lack of awareness