Aloha Pools & Spas of Paducah

Hello Mr***,
I received your complaint from the Revdex.com and I’m in need of some additional information, if possibleDo you have any pictures of the damage to your seat prior to the repair and after the repair? Also, do you happen to have an estimate from a dealer to replace the
damaged seat cover?
I’m very sorry about this situation and I want to make sure that I have as much information as possible in order to bring this to a fair resolutionPlease feel free to send any of these items to me by email or send them to the fax number belowIf you send them by fax, please let me know as soon as you fax them and I’ll pull them immediately from the many that we receive each day
I appreciate your time and assistance and my goal is to bring this to a fair resolution

Dear Mr***,I do apologize for any inconvenience you've experiencedOur system doesn't allow us to credit the $you paid for the chip repair performed on your Cadillac ATS to your $deductibleThis is simply because the repair was paid out ofpock We do have a manual
process that will permit us to only collect $from you at the time of serviceWe will make an adjustment at invoicing that will credit the $you paid for the repairPlease understand that because this is a manual process, you will still see a $deductible on your paperworkThe technician will know to only collect $125.03.Again, I'm sorry for any misunderstandingIf you have any additional questions, please feel free to contact our Customer Care team at ###-###-####

that info was faxed to office in lake land and they-now playing like they didn't get it I will get fax conformation sheet from the bank.

I am rejecting this response because: Your response is a complete fabricationI am not an expertFord told you the module was damaged, you were the only person who worked on my vehicleI drove it in with no lights on and when I drove the car out the light was onYou accepted the responsibility when you told me to bring the car back and you would take everything apart again, check all the connections you disconnected and repair the airbag lightYou brought me in your shop garage when my car was taken all apart showed me the plugs leading to the airbags and told me yourself you unplugged the connections to the airbag, but assured me you plugged everything back the way it was and you couldn't believe the airbag light was still onYou told me you did a hundred of them but couldn't figure it outThen to get rid of me you sent me to FordThey diagnosed low resistance in the wiringThey didn't check every small wire you touched and every connection, they simply did a minor inspection to see what the code wasThey are not clairvoyants, they will not say you caused it but the simple fact is you were the only one who touched my vehicle and the light turned on after you touched my vehicle . You are responsible for the damage you caused on my vehicleYou lied to me and told me to go to Ford have the car diagnosed and you would take care of itThis is a terrible way to do businessYou thought it was something minor so you assured me no problem safelite will take care of it until you heard the damage was then Eddie the manager disappearedAgain bad practiceI am not going away ! This is gross negligence on safelites part
Regards,
*** ***

Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me as long as Safelite fulfills to their obligationSafelite has stated they will partially reimburse me of $as long as I sign a document "releasing of liability." I have not received the document at this time (9/4)I will wait to hear back from them to ensure that they fulfill their obligation that was statedSafelites Response: Your
request for a partial reimbursement in the amount of $has been
approvedWe will be in touch with you regarding a Release of Liability
and will need to receive that signed document prior to issuing the
reimbursementWe will be able to issue a credit for $to the credit
card used to pay your deductible at the time of service

Dear Ms***,
I’m so sorry about the damages to your Volkswagen Passat during the windshield replacementI understand that communication from Safelite was lacking regarding your concernsIn reviewing your file, I do see that we have refunded the entire amount you paid for the windshield
installationA check in the amount of $was sent to you by overnight delivery and you should have received it on September 1,
Again, I apologize for the frustration and inconvenience you experiencedIf you have any additional concerns, please feel free to contact our Executive Service team at 1-866-212-54**

Dear Mr***, I’m very sorry for the issues you are experiencing since we replaced the back glass on your Hyundai TucsonSafelite does provide a National Lifetime Warranty for the auto glass materials and the workmanship for as long as you own or lease your vehicleIn the rare case
of damage to the vehicle, we do need to view the vehicle before accepting liability for the damageThe Operations Manager in your area has requested that a manager take a second look at the damage before we determine whether we are responsible or notOur understanding is that you will not allow thatUntil a manager is able to inspect the damages, we will not be able to move forward with a possible warranty claimOnce a manager has a chance to inspect the damages, we will be able to move forward with the processPlease contact us at your earliest convenience at ###-###-#### to schedule a time for a manager to view your vehicle

Dear Mr***,
I’m very sorry that there is a crack in the windshield that we installed in your Toyota Tundra on November 27, I’m also sorry to hear about the negative experience you had when you brought the vehicle into our Frisco, CO locationYou are a valued customer and what
happened is not typical of the service we provide
On February 8, a member of our Executive Service team left a message for you stating that we are going to replace the windshield at no cost to you at our Quincy Shores locationWhen it is convenient for you, please contact that location directly or the Executive Service team at 1-866-212-to schedule a no-cost warranty replacement
Again, I apologize for the issuesWe look forward to the opportunity to make this right and install a brand new windshield for you

What proof do you have something had hit my windshield?!?! You have noneOn the side note, I did let you know about the defects in the windshield less then hours of noticing them.The Windshield is part of the materials used to do the jobAny material used is covered in a Lifetime Warranty, PERIOD!.If you do not honer your Lifetime warranty, you give me no choice but to alert the local and national media about your shady business practicesI am going to tell them the company refuses to honer there customers Lifetime warranty and by doing so, charging more money to the customers (like me) who already have lifetime warranty to get there car glass fix or replace, AGAIN I will take you to small claims court.File an complaint to the police!

Dear MsV***I'm very sorry about the part that was broken during our installation of a windshield on your Audi AConvertibleI also regret that we haven't been able to resolve this after nearly monthsI was in contact with the Quality Manager in your area and I was assured that we
have the correct part on orderOnce that part arrives, you will be contacted by the shop so we can arrange to install it for youParts ordered from the dealer generally take about 3-business days to be receivedIn addition, we will be refunding the $you paid for the windshield installation to youWe will mail a check to the address we have on file unless you notify us of a different addressPlease allow 10-business days to receive the check in the mail.Again I apologize for the delays, inconvenience and misinformation that you have experiencedWe do appreciate your business at Safelite and look forward to bringing this issue to a satisfactory resolution

Dear Mr***,
I’m very sorry to hear that you aren’t happy with the back glass installation on your Toyota TundraIn reviewing the notes on file, it appears that aftermarket glass was installed on your truck and the fit was slightly different than the original glass on the vehicleWe
received a call about a water leak from the back glass and a no cost warranty appointment was scheduledWe were not able to duplicate the water leakAlthough there was no water leak found, you requested that we install the OEM glass instead of aftermarket glass
Your insurance provider declined the request to install OEM glass as there was no problem with the aftermarket glass or the installation we had already completedIf you would like OEM glass installed, you would be responsible for the entire cost of the glass and the installation
Again, I apologize that you aren’t completely happy with the work that we completedWe weren’t able to find any water leak after the work and your insurance company will not agree to pay for the OEM glass installationIf you would like to have the glass replaced with the OEM version, we could do that if you agree to pay for the work out of pocket

I apologize for any misunderstanding regarding the damage to the Chrysler CrossfireSafelite is not disputing that we are responsible for the damaged rubber channelWe do accept liability for the damaged partWe are working diligently to locate a replacement for the discontinued part
We thought we had found an online supplier that could provide the part but they didn't have it and cancelled our orderThis unfortunate turn of events was only made known to the local manager today, February 1, 2016. He has found another source and expects to receive the necessary part by February 10, I do understand that this is not due to anything you or your mother did, it was simply an accident ad we are doing our very best to correct the issue
Your request for a rental vehicle was denied because the vehicle is still safe to driveAs previously stated, there is no chance that the glass will fall or fly out of the windowWhile the air noise and vibration of the glass may be distracting, it is no more distracting than many other sounds one may hear while drivingExamples would include, having the window rolled down, having the radio volume turned up or having a passenger talking to the driverAll of these could be distracting to a different degree based on the ciscumstances and the individual driver
We do understand your frustration and don't want to minimize that or the inconvenience you and your mother have experiencedWe are doing our very best to locate and receive the part as soon as possible based on it's very limited availabilityAs soon as we receive the part, you will be contacted to schedule a time to install it and fully correct the cause of the noiseWe do appreciate your business and your patience

Dear MrA***, I'm very sorry for the radiator issue on your Volkswagen Golf. I reached out to the Safelite shop manager to get some additional information. Our notes indicate that our manager spoke to M** at the dealershipIt was confirmed that a piece of metal, some type of
clip, was stuck between the radiator and the fan causing a holeM** wasn't able to state for sure whether it was related to the windshield replacement at that timeIn addition, while working on another Volkswagen, the shop determined that the cowl clips are plastic and not metal. At this time, we aren't accepting any liability for the damage for several reasons: The replacement was done in February and our belief is that if this was due to our work, the issue would have presented very shortly after the installation. M** at the dealership advised the Safelite manager that he couldn't say for sure that the issue was due to our installation. We have found that the cowl clips in a very similar VW were plastic not metal. With all this being said, if your insurance provider would like to have one of their own adjusters take a look at the vehicle, we could have a Safelite representative meet them at the dealershipIf you would like to arrange this with ***, please have them reach out to us

Dear Mr***,
I’m very sorry that our attempt to repair the windshield damage on your Mercedes Ewasn’t successfulWhile we do have a very high success rate with our repairs, there is no way to determine with any degree of certainty how the already damaged glass will react to the
repair processAs our technician advised you, in a small number of repairs the damage may get larger and Safelite is not responsible for thatYou authorized the repair attempt with the knowledge that in some cases the damage may get largerHad you decided that you didn’t want to take the risk on a repair, replacement would have been the only optionI have attached a copy of our warranty, which includes our money back guarantee for repairs
As you have found, several factors play a role in completing a successful repairThese include but are not limited to:
• The age of the damage
• The size and location of the damage
• Glass is an unpredictable and sensitive material
Again, I apologize that the attempt to repair your windshield wasn’t successfulWhile Safelite does understand your frustration, we are not responsible for the already damaged windshield ultimately requiring replacementIf you have additional questions or concerns, please feel free to contact our Executive Service team at ###-###-####

Complaint: ***
I am rejecting this response because:
This is complete BS againThere is a point of impact from something so tiny that it could have been a bug and it cracked the windshieldIf I would file a claim with my insurance company they would give me another Safelite windshield which we have already determined does not hold up like the factory oneThis would increase your profits and leave me with yet another inferior product that you won't stand behindYou can make all the claims you want about your product but you still have to stand behind itRegardless of what pocket the payment comes from the product should be worthy of paymentThis complaint is in reference to the poor quality of the product and terrible service I received on the phoneNeither of which you seem to be willing to addressThanks again for your lack of assistance

Dear Ms***,
I'm very sorry that our previous response wasn't satisfactoryI understand your frustration in not being able to get a timely appointment to have the source of the water leak locatedExtended periods of rain can make it challenging to schedule an appointment, especially if there is no covered area where the appointment is to take placeI do see that when we were able to check your vehicle, we were able to arrange to have someone meet you early at one of our Safelite locations and then take you to workAfter we found the water was leaking from the sunroof, we were able to drop your vehicle back off to you at your place of employment
In addition, I apologize that you were not made to feel like the valued customer that you areThere is no excuse for anyone being rude or unhelpful when speaking to our customersI regret that these actions have caused you to lose faith in Safelite

Dear Mr***,Per our conversation today, Safelite will be replacing the windshield of your Mazda Mini Van at no charge to you as a courtesyYour appointment is scheduled for Tuesday April 4th between 8:00am and 12noon.It's a pleasure to assist youIf you have any questions or concerns, please
feel free to contact our Executive Service team at ###-###-####

Dear Ms***,
I’m very sorry to hear that the repair to the windshield of your Audi Qhas cracked outWe do provide a money back guarantee, so the amount you paid for the repair would be credited toward the replacement windshieldI apologize that you were given incorrect
informationThe $that you paid for the repair would be credited toward either the replacement cost of the windshield OR toward your comprehensive deductible if you chose to file a glass claimWe will make sure that the representative you spoke with is coached and advised of the correct procedure
Again, I apologize for the troubleIf you would like to schedule the windshield replacement, please feel free to give us a call at 1-800-800-or stop into your local Safelite location to schedule the workWe do appreciate your business and wish you all the best during the holiday season

Dear Mr***,I am very sorry about the inconvenience you have incurred and that you did not receive any follow upI did read over your complaint and in order to make a determination we would need the invoice of the work from the dealership or body shop you usedCan you please provide
that to me or the name so I may contact them to get it? Thank you,Danielle D***

Dear Mr***,
I’m so sorry for all the issues related to the windshield installation on your Jeep Liberty at the Safelite location in Commack, NYOur records show that you had a warranty appointment scheduled for Monday February 15, in our Bay Shore, NY location to replace the
moldings as well as addressing scratches in the windshield we installedA representative from our Executive Service team left a message for you to verify that everything has been resolved to your satisfaction
I regret that you weren’t treated as a valued customer by all Safelite associates you dealt withThe details of your experience have been provided to upper management and will be addressedWe do appreciate you, your business, and your feedback
Again, I apologize for the scratches on your moldings and the windshieldIn a conversation with the Safelite location that performed the warranty work, we were advised that everything went well during your appointment on February 15thIf you have additional questions or concerns, please feel free to contact us at ###-###-####